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Rosa L. GreenCellular: (843) 602-1875 Myrtle Beach, SC [email protected]
CREDENTIALS
Experience: 28 years with only one company and never missed a day of work.
Attributes: Award-winning, superior performance led to being promoted repeatedly. High-energy, detail oriented leader passionate about maintaining peak profits. Proactive communicator and troubleshooter skilled in going the last mile to provide excellent customer service. Adept atfiscal management including cutting costs and growing sales.
Volunteer: Church Trustee
Education: Attending Horry Georgetown Technical College, Conway, SC – Human Services and Criminal Justice
Extensive on-the-job training at Fuddruckers: Every 6 months Steritech Group trains employees in storing food, cooking, glove handling,
temperature controls, grill use, etc. Attend quarterly workshops in topics such as cashier, expeditor, kitchen grill operations
and frying station, bakery desserts and bread making, food preparation and butcher room Attend management workshops every October that cover customer service role playing
and performing all tasks to rigorous specifications
Software: Word, some Excel, and Office 365 SharePoint
Certification: ServSafe
EXPERIENCE
Fuddruckers, Myrtle Beach, SC, 1987 – Present, (28 years)Privately owned casual dining restaurant with 8 franchised locations in South Carolina, North Carolina, and Tennessee.
Cashier promoted to Supervisor promoted to Assistant Manager then to final position as General Manager
As General Manager oversee entire operation of a 299-seat restaurant with up to 40 employees, including 7 managers. Responsible for maintaining management systems that are detailed, organized and professional to ensure food quality, safety, fast service, and cleanliness. This provides customers with an optimal brand experience with consistency in order to drive customer satisfaction and brand loyalty. Responsible for fiscal management including profits, budgets, cost control, reports, and payroll. Oversee scheduling and complete the managers’ schedules. Handle human resources including hiring, firing and training. Responsible for front and back-of-the-house operations, purchasing, inventory, housekeeping, maintenance, local store marketing, and weekly meetings with managers. At the end of each quarter, to Fuddruckers’ owners and district leaders, present financial reports and suggestions to drive business. High sales and tight cost controls result in consistent profits.
Accomplishments: Always receive excellent performance reviews Became the only person on the management staff that was retained when this Fuddruckers franchise
was bought out in the late 90’s Developed a strong Convention Center business, accommodating groups of 100 or more Reduced turnover by providing proper training and trust and developing team camaraderie Reduced food costs by enforcing stringent control measures Won “Best Payroll” award Won “Best Restaurant of the Year” award for being highest in sales Gave the franchisee their first $110,000 sales week of all 8 stores in 2013 Grew the store to $2.5 million in annual sales
