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Gregory L. Johnson1905 San Saba Ln Arlington TX, 76006
Phone: C 505-238-3494
E-mail: [email protected]
Summary Statement Innovative, ethical, motivated people person who gains success through an ability to negotiate, work with others, and exceed company objectives. Able to manage multiple projects simultaneously while communicating company goals effectively and motivating others to be successful.EducationHigh School (August 1994 - May 1998) Graduated in top 15% of the class Participated in numerous extracurricular activitiesCollege (August 2008 - 2011 ) Maintained an Average GPA of 3.83 or higher (University of Phoenix) Participated in numerous team building activities designed around teamwork
in a business environment.ExperienceMPS Inside/Field Pursuit Specialist (Feb 2014 – April 2016) Hewlett-Packard/HP Inc.
Assisted in creating and executing on plan to attain quota half over half. Achieved 100%+ quota attainment quarter over quarter, half over half
while selling remotely and in the field. Assisted Field Reps and Peers to close business and help the national MPS
team achieve half numbers Developed Quarterly Business Reviews and Account strategy methods to
grow business in existing accounts.
PPS Print Specialist Technical Consultant (Nov 2012 – Feb 2014) Hewlett-Packard
Assisted in training and development of Inside TC team for the IPG portfolio.
Implemented and currently assisting sales teams with promotional campaigns to drive PPS Print hardware and software sales revenue.
Provided detailed Total Cost of Ownership data to inside and outside sales teams to assist in account acquisition and farming opportunities.
Resume: Gregory L. Johnson
Assisted sales teams in building solution architectures to enable further account growth, and revenue generation, moving existing transactional accounts towards MPS opportunities.
MES-A Inside Technical Consultant (Oct 2010 – Nov 2012) Hewlett-Packard
Created the MES-A Inside TC Team laying the ground work and foundation of the role as it did not exist prior to my hiring.
Assisted numerous customers with printer related issues or inquiries managing the issue and customer temperature to ensure resolution in a satisfactory way.
Worked with outside field sales teams to grow business and land new business by consulting with customers and becoming a trusted partner.
Worked on and completed many RFP’s geared around managed print services including being the primary TC on a 10 Million dollar RFP for HD Supply won in my first three months as an Inside TC.
Developed relationships with HD Supply decision makers enabling purchases of the HP E-Print Solution, HP Eco-Smart Solution, moving the customer from a simple hardware purchase perspective and positioning HP within this account as a true business partner
Participated in performing numerous onsite assessments to optimize infrastructure enabling further discussion geared to workflow and managing the environment.
IPG Onshore Technical Representative (September 2009 – Oct 2010) Hewlett-Packard
Assisted numerous customers with printer related issues or inquiries ranging from Edgelines to HP Sales Force support
Achieved the Total Customer Experience and Me award in April of 2010 Implemented processes and procedures enabling the IPG Onshore team
the opportunity to meet and exceed company objectives through transparent operations and data tracking
Participated as the back up team lead for the IPG onshore team with responsibilities of assisting peers with difficult situations, handling customer escalations, and product inquiries for multiple venues throughout HP
Supervisor Technical Support (July 2008 – Sept 2009) Verizon Wireless
Facilitated the transition from Wireless Data Technical Support to West Area Technical Support for the Albuquerque Contact Center
Achieved a Net Promoter Score rating for first call resolution and customer satisfaction in Technical Support of 73.70% in first month of active supervisor service in Technical support
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Resume: Gregory L. Johnson
Implemented action plans to combine technical support roles and customer service roles to improve overall customer satisfaction and employee performance improvement
Improved moral of technical support employees through coaching, feedback, and positive mentorship
Supervisor Customer Service (March 2007 – July 2008) Verizon Wireless
Managed center and team efficiencies to achieve company goals month over month Improved individual representative performance through consistent coaching week over week Worked with the Intraday Management Team (Resource Management) as POC during night
time and weekend hours to ensure business needs are met providing the best possible customer experience
Participated on the loyalty team and trained call center employees on its importance to increase center loyalty performance and achieve the company goals
Wireless Data Technical Support Coordinator (March 2006 – March 2007) Verizon Wireless Improved performance in quality and efficiencies on a consistent month
over month basis Achieved performing and leading scores in all areas of performance Increased personal knowledge of products and services through utilization
of resources, interdepartmental trainings/communications and by using online tools
Assisted peers with product knowledge through team communication, peer to peer coaching, and side by sides
Customer Care Consultant (October 2004 – February 2006) America Online Assisted the Coach and Consultant Support Specialist in meeting daily and weekly team goals Worked with teammates performing side-by-side monitors to elevate performance and sales
skills as “Coach for a Day” Attained a 98% Customer Satisfaction rating monthly Accomplished #1 Salesperson honors twice in six month period
Skills I am technically inclined and a very personable individual I have proficient knowledge of Microsoft products including office and it’s
components I can take complicated issues and business problems and build solutions to
meet the business and personal needs I am able to negotiate difficult situations to achieve satisfactory and or
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