GDS Connect ™ for Travel ProfessionalsGDS Connect GDS Connect ™™ for Travel Professionalsfor Travel Professionals

Ground TransportationReservation Script Training

Ground TransportationGround TransportationReservation Script TrainingReservation Script Training

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Table of ContentsTable of ContentsIntroduction 5Invoking the script 7Agent name set up 9Booking options 10

Quick Book 11Regular Book 13

Choosing Locations 14Airports 16Hotels 17International locations 18

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Table of ContentsTable of Contents (continued)(continued)

Verification page 19Auto-Calculate or Set Time 20Service Provider & Car Type 21Accounting Options 22Passenger Info 23Pickup Instructions 24Drop-off Instructions 24Reservation Notes 25Stops 26

Submitting a Booking 27Confirmations 28

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Table of ContentsTable of Contents (continued)(continued)

UC’s (declined requests) 29Reservation Detail 30TVL Segment 31Cancellations 32Unmasking credit cards 35Do’s and Don’ts 39Help/Technical support 42

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GDS Connect GDS Connect ™™ for Travel Professionalsfor Travel Professionals

WHAT IS IT?The GT3 system is a service that allows you to book ground transportation/hired car service through Worldspan GoRes! GDS Connect™ allows you to easily, quickly, and seamlessly book ground transportation reservations through the Worldspan CRS at the point-of-sale.

WHY ARE WE USING IT?It saves time for you and your client by providing increased accuracy, valuable reporting data, and the elimination of outbound calls to ground travel suppliers.

HOW MUCH TIME?GT3’s GDS Connect™ solution reduces point-of-sale booking time from 7+ minutes to a matter of seconds. The script interface facilitates a round-trip booking to be completed in as little as five keystrokes, with vendor-provided confirmation numbers in as little as 30 seconds.

“SO… WHAT’S IN IT FOR ME?”The value to your client is enhanced when you are able to spend more time servicing their needs instead of wasting it on a lengthy manual booking process.

GDS Connect™ eliminates potential phone booking errors by transmitting address, name, and billing information directly from the passenger PNR to the ground service provider.

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GDS Connect GDS Connect ™™ for Travel Professionalsfor Travel ProfessionalsOver 200 of the Fortune

500 companies are on the

GDS Connect™booking

tool.

GDS Connect™ eliminates phone-work by providing the quickest confirmation for your clients and extreme

ease of use for you.

The fastest solution to your client’s ground travel needs is now found right on your desktop.

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GDS Connect GDS Connect ™™ for Travel Professionalsfor Travel ProfessionalsOnce you have built a PNR and booked your air and hotel reservations, you can book car service reservations by invoking the car_svcsscript in the “Custom” tab on the Script Index.

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GDS Connect GDS Connect ™™ for Travel Professionalsfor Travel ProfessionalsChoose the car_svcsscript from the “Custom”tab.

Invoking car_svcs Script:

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GDS Connect GDS Connect ™™ for Travel Professionalsfor Travel ProfessionalsThe first time the car_svcsscript is invoked you will be prompted to enter your name and phone number.

You can also access this screen by choosing “Change Agent Contact Info” from the initial panel.

AGENT NAME SETUP:

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GDS Connect GDS Connect ™™ for Travel Professionalsfor Travel ProfessionalsThe initial panel has booking options of Quick Book Reservation and Regular Book Reservation.

GDS Connect™boosts productivity with it’s ease of use and quick confirmation turnaround for your clients.

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GDS Connect GDS Connect ™™ for Travel Professionalsfor Travel ProfessionalsThe QUICK

BOOK option is a round trip feature that allows you to book

two reservations

in quick succession (outbound -

from home or office to the airport and inbound -from the

airport to the home or

office.) You can only use this feature

once per PNR.

QUICK BOOK

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GDS Connect GDS Connect ™™ for Travel Professionalsfor Travel ProfessionalsThe “OK BOOK THIS ONE” button creates a pending NN segment along with the full reservation request details in alpha-coded remarks.

BOOKING

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GDS Connect GDS Connect ™™ for Travel Professionalsfor Travel Professionals

REGULAR BOOK

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GDS Connect GDS Connect ™™ for Travel Professionalsfor Travel ProfessionalsThe “Choose Location”screen allows you to pickup and drop-off from/to the following location types: RESIDENCE, OFFICE, AIRPORT, HOTEL, or OTHER

Choosing OTHER allows you to manually enter the address.

CHOOSE LOCATION

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GDS Connect GDS Connect ™™ for Travel Professionalsfor Travel ProfessionalsGDS Connect™

automatically reads all flight and hotel segments from the PNR.

GDS Connect™

has the capability to pre-fill home and office telephone numbers, credit card, and email information from the PNR if they are standard formats. This information can be manually changed if necessary.

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GDS Connect GDS Connect ™™ for Travel Professionalsfor Travel Professionals

When choosing an AIRPORTpickup or drop-off, you may enter the flight segment number or manually enter the flight information.

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GDS Connect GDS Connect ™™ for Travel Professionalsfor Travel ProfessionalsWhen choosing HOTEL as a pickup or drop-off you will be prompted to either enter the HOTELsegment or to manually enter the HOTEL address and phone number.

HOTELS

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GDS Connect GDS Connect ™™ for Travel Professionalsfor Travel ProfessionalsIt is important to verify all address information and make sure that the hotel address pre-populates correctly.

When manually adding an international HOTEL make sure the country designation is correct.

NOTE ON INTERNATIONAL BOOKINGS:

Some international hotel addresses are non-standard:In some instances, hotel address information will not pre-fill on some international destinations. Please remember to look for and modify these address fields in the script when booking internationally. The COUNTRY button must be used to indicate the country where the service is to be provided.

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GDS Connect GDS Connect ™™ for Travel Professionalsfor Travel Professionals

You may verify or change reservation information on the “Verify Transfer” screen. Once you have reviewed the information, click “OK” to generate the booking request.

The verification screen promptsfor review of all booking elements:

Auto-Calculate or Set TimeService Provider & Car TypeAccounting OptionsPassenger InformationPick-Up InstructionsDrop-off InstructionsReservation NotesStops

With each element of

the reservation

at your fingertips, a

GT3 GDS Connect™booking is simple to modify.

Click on a link above to review the function each script button performs.

Click here to view the booking process.

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GDS Connect GDS Connect ™™ for Travel Professionalsfor Travel ProfessionalsThe verification screen prompts for review of the booking.The

verification panel allows

the consultant to

review or modify any component

of the booking prior to submitting the request.

Specify pickup time and service

provider prior to

clicking “OK, BOOK THIS.” “AUTO-CALCULATE PICKUP TIME” vs. “SET TIME” - This feature is

only available for airport and train station drop-offs.

If a traveler is unfamiliar with a geographical region and cannot suggest an appropriate pickup time, GDS Connect can automatically return a pickup time on confirmation if AUTO-CALCULATE PICKUP TIME is checked. ARRIVE AHEAD minutes is the number of minutes the passenger would like to arrive at the airport before their flight. ***When using Arrive AHEAD, do not change the pickup date GDS Connect assigns as you choose the flight or train segment (example: pickups that occur the day before the flight date)***

The SET TIME option allows the travel arranger to specify a pickup time. If using SET TIME, please remove check from AUTO-CALCULATE PICKUP TIME box an minutes from ARRIVE AHEAD.

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GDS Connect GDS Connect ™™ for Travel Professionalsfor Travel ProfessionalsSelect a service provider by clicking the “GET PROVIDER”Button.

CAR TYPEdefaults to Sedan.

SERVICE PROVIDER

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GDS Connect GDS Connect ™™ for Travel Professionalsfor Travel Professionals

ACCOUNTING OPTIONS“The

Accounting Options" window

allows you to

view/modify form of

credit card information and optional customer-specific

reporting fields.

The Company ID is assigned by GT3 and cannot be modified.

PLEASE NOTE:

If you would like the car_svcs script to pre-populate the

credit card number you will need to

unmask the credit card. Refer to page

X for more information.

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GDS Connect GDS Connect ™™ for Travel Professionalsfor Travel ProfessionalsModify passenger contact information by selecting the “PASSENGERINFO” button.

Service providers require passenger contact information in order to locate the passenger at a pickup location (airports in particular) or relay additional ride details.

PASSENGER INFO

Please note that most service providers require a passenger cell phone number and email address.

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GDS Connect GDS Connect ™™ for Travel Professionalsfor Travel ProfessionalsPickup and drop-off Instructionscan be used for address-specific instructions that will assist the driver.

PICK-UP AND DROP-OFF INSTRUCTIONS

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GDS Connect GDS Connect ™™ for Travel Professionalsfor Travel ProfessionalsSpecify special passenger requests in the “Special Instructions”window.

RESERVATION NOTES (Special Instructions)

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GDS Connect GDS Connect ™™ for Travel Professionalsfor Travel ProfessionalsGDS Connect™can accommodate itineraries with up to 2 stops.

STOPS

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GDS Connect GDS Connect ™™ for Travel Professionalsfor Travel ProfessionalsThe “OK”button creates a pending NN segment along with the full reservation request details in alpha-coded remarks.

BOOKING

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GDS Connect GDS Connect ™™ for Travel Professionalsfor Travel Professionals

CONFIRMATIONS

Upon confirmation, segments will change from PN to HK 1 SR PTS 08DEC HK1 DYNASTY LIMOUSINE -TEL 800-555-1234/RATE-$199.99/HR-2.0HR MIN/CONF-SAT1234/VEH-SEDAN/TYPE-TRANSFER/PU-RESIDENCE-120 MAIN STREET HACKENSACK AT 0600A/DO-EWR AIRPORT/ 630611718 /RESERVATION L1

Which reads as:Holding confirmed 1 passenger traveling with Dynasty Limousine, telephone number 800-555-1234 at a rate of $199.99, Dynasty Limousine confirmation numberSAT1234, picking up at 120 Main Street Hackensack at 6:00am and dropping off at Newark Airport.

L1 = Location of GT3 documentation in *UL630611718 – Internal GT3 reservation number. Please provide the record locator number or service provider confirmation number when requesting support.

PN segments for most vendors will be confirmed within seconds.

If a segment is in PNstatus for more than 15 minutes please contact the ground service provider for immediate assistance.

Once the NN segment has been entered, receive and end the PNR. Then “IR” the PNR to receive confirmation.

1 SR PTS 21NOV NN1 EWR SATURN RESERVATIONS/PICKUP-EWR AIRPORT AT 1022A/DROPOFF-300 PROSPECT AVE HACKENSACK/RESERVATION L1

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GDS Connect GDS Connect ™™ for Travel Professionalsfor Travel ProfessionalsUNABLE TO CONFIRM MESSAGES – “UC’S”

Common Reasons for UC (decline or rejected request) messages:

• The trip does not make sense (e.g. DFW to Newark, NJ)• The Service Provider declined the trip (i.e. sold-out situation)• The requested pickup location does not exist.

*PP to read the UC error message from the service provider.

SEGMENT IN “PN” STATUS FOR OVER 15 MINUTES:

After 15 minutes, call the requested service provider.

CUSTOMER ASSISTANCE FROM GT3:

For tech support, go to http://www.groundtravel.com and click the "Tech Support" link to fill out a trouble ticket.

OR Send an e-mail to tech.support@groundtravel.com. Be sure to include your GDS system (Worldspan) and a record locator number.

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GDS Connect GDS Connect ™™ for Travel Professionalsfor Travel ProfessionalsReservation details are located in alpha-coded L remarks (*UL)

1.-SR1-*** SATURN RESERVATIONS L1 ***2.-SR1-PICKUP INFORMATION - RESIDENCE3.-SR1-120 MAIN STREET 4.-SR1-HACKENSACK/NJ/07601/201-555-12125.-SR1-COUNTRY-USA6.-SR1-PICKUP TIME -TBA7.-SR1-DROPOFF INFORMATION - EWR AIRPORT8.-SR1-FLT- CO1592 TO- MCO DEPART TIME- 830A9.-SR1-*** MISCELLANEOUS INFORMATION ***

10.-SR1-CAR-SD11.-SR1-ARRIVE AHEAD- 120 MINUTES12.-SR1-PROVIDER-DNO13.-SR1-COMPANY ID -500514.-SR1-CCNUM-CA5405540554055405 11/0915.-SR1-SPLPU-DO NOT BEEP16.-SR1-SPLDO-ASSIST WITH LUGGAGE17.-SR1-NOTE1-NON SMOKING CARS18.-SR1-VIP-NO19.-SR1-PC HOM-201-555-1212/OFF---/CEL-201-555-121219.-SR1-IATA-99 9999920.-SR1-AGT-TEST SATURN 201-555-122221.-SR1-EM EML-TESTR@GROUNDTRAVEL.COM 22.-SR1-*** ACCOUNTING INFORMATION ***23.-SR1-*** END OF RESERVATION L1 ***

The SR1 and L1 fields indicate that the booking refers to logical GT3 reservation number 1 within the PNR

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GDS Connect GDS Connect ™™ for Travel Professionalsfor Travel Professionals

TVL SEGMENT

The car_svcsscript allows you to add a TVL segment for accounting and itinerary printing purposes. After the segment is confirmed, simply select the ADD A TVL SEGMENTbutton. Important –you can only create a TVL segment from a confirmed (HK) GT3 segment.

4 TVL ZZ MK1 LMO 08DEC07/AN-DYNASTY LIMOUSINE TE/AP-800-555-1234/PUP-120 MAIN STREET HACKENSACK/PUT-700/DO-NEWARK AIRPORT/CF-SAT1234/FF2-RATE-$199.99HR-2.0HR MIN

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GDS Connect GDS Connect ™™ for Travel Professionalsfor Travel ProfessionalsTo cancel a reservation, click the “Cancel a Segment”button on the main menu.

Cancelling Reservations

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GDS Connect GDS Connect ™™ for Travel Professionalsfor Travel ProfessionalsEnter the number of the segment you wish to cancel. You must end the record to send the cancellation request to GT3. You can only cancel a GT3 segment using this feature.

Cancelling Reservations (continued)

A reservation is not cancelled until you have received a cancellation number from the service provider. Check the *PP field in the PNR for cancellation numbers or rejected messages.

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GDS Connect GDS Connect ™™ for Travel Professionalsfor Travel ProfessionalsCancelling Reservations

X1 and XI entriesX1, XI entries should never be used by agents who have access to car_svcs Script. ALWAYSuse the script when changing or canceling limousine or car service reservations.The ONLY instance where the XI or X1 entries can be used is when an agent does not have access to the scriptUsing the script vs. the X1 or XI entries maintains housekeeping in the PNR and prevents potential corruption of data for subsequent requests.

If customer cancels directly with the service provider:The car_svcs script should be invoked when removing a segment that has been cancelled manually with the provider. Use the script as you would for a normal cancellation.

If the passenger changes a ride directly with provider in an emergency or for last minute changes:You can document the PNR and update itinerary remarks to reflect the changeIf you choose to .XK the segment, this action will not send a cancellation to the service provider.If the X1 or XI entry is utilized it will generate a message to cancel the segment to the provider, thus canceling the changed segment

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GDS Connect GDS Connect ™™ for Travel Professionalsfor Travel Professionals

UNMASKING CREDIT CARDS

If you would like the

car_svcsscript to pre-populate the credit card

number, you will need to unmask the

credit card via the “TOOLS”

menu, otherwise you

will need to enter it

manually in the

“Accounting Options”window.

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GDS Connect GDS Connect ™™ for Travel Professionalsfor Travel ProfessionalsOn the “Tools”menu choose

“Office Management”

UNMASKING CREDIT CARDS continued

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GDS Connect GDS Connect ™™ for Travel Professionalsfor Travel ProfessionalsUnder

“Office Management

” choose “Office

Manager”

UNMASKING CREDIT CARDS continued

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GDS Connect GDS Connect ™™ for Travel Professionalsfor Travel ProfessionalsUnder “Office

Manager”choose the

“Credit Card”tab and

choose your SID and then specify “All Agents” or “Selected Agents.”

Please note:

If credit card masking isn’t turned off, credit cards will need to be entered manually for each booking!

UNMASKING CREDIT CARDS continued

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DoDo’’s and Dons and Don’’ts ts

Never modify Saturn *UL Remarks. Altering these remarks may result in corruption of data.Do not cancel pending reservations from Saturn. Always wait for the HK response as this may disrupt accurate information flow to the provider.When canceling a last minute reservation:

Use the script for cancellations.Check the *PP field in the PNR for cancellation numbers or rejected messages.Lastly, contact the service providers to ensure they have notice of your cancellation.

Modifying Reservations

When using Auto-Calculate, do not change the pickup date Saturn assigns when choosing the flight or train segment (example: pickups that occur the day before the flight date, such as a flight departing at 12:05 am 31JAN, would require a pickup of 10:00PM on 30JAN)

Auto-Calculate

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DoDo’’s and Dons and Don’’ts ts (continued)(continued)

While the car_svcs script is open, you must work with one record at a time. Otherwise, the information pulled into the script may be out of sync with the current record. Verify that the expiration date of the credit card is valid through the return trip leg, otherwise you will receive a UC.DO NOT CLONE SEGMENTS – GT3 will not accept responsibility for any customer service issuesresulting from cloned segments.Don’t move into other areas of Worldspan while using the script. Quickbook permits a quick round trip booking with only 2 segments; if you need to add more limos to this PNR, you must use the REGULAR BOOK feature for the 3rd, 4th, 5th limo, etc. Service providers cannot accommodate more than 3 passengers in a sedan.

Miscellaneous

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DoDo’’s and Dons and Don’’ts ts (continued)(continued)

Select the correct country when booking international addresses. Click the “Select Country” button to change the country selection. The default country is United States.When you receive a UC, check the *PP area of the PNR for reject/decline reasons.

Miscellaneous

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GDS Connect GDS Connect ™™ for Travel Professionalsfor Travel ProfessionalsThe initial panel also offers a “Help/Technical Support”option.

Help/Technical Support

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GDS Connect GDS Connect ™™ for Travel Professionalsfor Travel ProfessionalsThe “Help/Technical Support”option gives you the information you will need to contact our technical support department.

Cancelling Reservations

Updated 12/31/2007