Embed Size (px)
Citation preview
Corporate Presentation - 2017
CONTENTS
1. About us ------------------------------------------------- 1
3. Services & solutions ----------------------------------- 4
4. Other Services ------------------------------------------11
5. Methodology--------------------------------------------15
6. Contact us ----------------------------------------------16
3.1 Business Process Outsourcing 7
3.2 BPO Servicing Support 7
3.1 Mortgage Process Outsourcing 10
4.1 Knowledge Process Outsourcing 11
4.2 Recruitment Process Outsourcing 13
1.1 Our Mission--------------------------------------------------------2
1.2 Our Vision ---------------------------------------------------------21.3 Our Core Values --------------------------------------------------2
2. Why Offshore Outsourcing-----------------------------3
ABOUT GROUPON TECHNOLOGIES
GroupOn Technologies Pvt. Ltd. is a leading provider of business
process management and integrated professional support service
solutions, located in Pune, India. We offer Mortgage Process
outsourcing services–Loan Servicing, as well as customizable and
costeffective customer service support to meet the unique found
requirements of the marketing world.
Whether you are looking for a Mortgage Outsourcing company to
provide all levels of Loan Servicing support, Collection Outsourcing,
Recruitment Process Outsourcing (RPO) support, Knowledge
Process Outsourcing (KPO) support, or a Business Process
Outsourcing Servicer (BPO) to handle back office and front office
support, GroupOn Technologies has the expertise to implement and
integrate Customer Care Solutions, no matter the need.
1
1
ABOUT GROUPON TECHNOLOGIES
Our Mission is to enable communication, by breaking down barriers and buildingbonds, to ensure that we are always the client’s first choice to provide the best inIndustry Servicing.
We desire to be a toprated outsourcing vendor and the service provider of choice.
2
1
Our Mission
Our Vision
Our Core ValuesFrom corporate strategy to daytoday operations, everyone within GroupOnTechnologies works tenaciously to support our clients' success. To guide ourdecisions and actions, we adhere to our "R.O.C.K." company values:
Respect for the Individual. Open and Transparent Environment. Client/Customer SatisfactionContinuous Improvement (Kaizen)
WHY OFFSHORE OUTSOURCING
3
1
You may ask yourself, why utilize an Offshore/Outsourcing Vendor? In this day and time, there are somany changes occurring within the Mortgage, Banking, Financial Services, Insurance, and MarketingIndustries. Companies are finding that they have to deal with Increased Operating Costs, Increasedstaffing needs, and the constant fear of the consequences of non–compliance. You also have toconsider that customer service expectations are markedly higher. Customers want, even demandproviders to be accessible 24/7 and more responsive to their needs. Competition continues to increasein the different sectors. Challenger sectors with a strong customer focus have become mainstreamalternatives, and customers are more prepared to switch to other companies, if they are not satisfiedwith the service they are receiving.
Access to an outsourcingvendor’s efficient and inexhaustible customer service support and backofficeprocesses, can dramatically reduce unnecessary errors, and the requirement to troubleshoot them, nowall of the focus can remain on building better customer relationships, and result in an increase incustomer satisfaction. Thirdparty vendors, such as GroupOn Technologies, have reasonable servicefees. Regardless of their size and market cap, companies can always negotiate on the cost ofmanaging services offered, and saving time on the inconvenience of infrastructural and staffingexpenses.
Key Points: Outsourcing your processes to thirdparty vendors can offer numerous advantages; it willhelp achieve profitability, through a more productive business flow, Increase focus on Core areas,Improve efficiency and overall customer satisfaction, allow for minimal overhead and quickerturnaround times.
SERVICES & SOLUTIONS
As a business process outsourcing (BPO) serviceprovider, we at GroupOn Technologies always apply aSix Sigmabased approach, deep industry experience,and collective know how to minimize the risks our clientsmay encounter, when outsourcing their business. Wesimplify complex, endtoend BPO services that help toimprove our client’s efficiency and productivity; whiledelivering measurable results.
Business Process Outsourcing
Back OfficeOur Back Office Outsourcing support will allow you tofocus on core business, as well as offer cost effectivesolutions.
Data EntryWe offer high quality data entry and data processingservices. You provide the requirement, we complete thework, always at a rapid, but quality assured pace.
BPO Servicing Support
4
SERVICES & SOLUTIONS
Accounting SupportOur company is a onestop shop solution for all of youraccounting and payroll needs. We can deliver superiorresults and minimize costs.
Quality AssuranceLet us help you prevent errors in production, by followingthe proper regulatory and compliance guidelines, anddelivering industry standard quality for all of yourprocesses.
Payment ProcessingPayment volume to high, customers demanding multiplepayment options? We are happy to help you meet thesehigher servicer expectations, and save on productioncosts.
Data Mining
We have the expertise to accurately interpret data leads,so that you can make informed business decisions. Thiswill allow you to improve your current processes, providebetter service quality and enhance customersatisfaction. 5
SERVICES & SOLUTIONS
Email Correspondence
GroupOn Technologies will make it our mission toprovide your customers with the best customer service,through our nonvoice call center support.
Front OfficeLet us be the first to come in contact with yourprospective customers. We can guarantee customersatisfaction and sustainable, long term, productiverelationships.
Customer Service Support
We are in the business of creating satisfied customers,simply by providing quick, effective resolutions to theirissues, at the same time representing your company in aprofessional manner.
Appointment Scheduling
The first contact your customers have with yourcompany is often, via telephone. Even if the companyhas a highly informative website, where prospectivecustomers can obtain the needed information, mostcustomers will prefer to speak with someone directly. Let us be that someone, and guarantee that you nevermiss out on new or additional business for yourcompany. 6
SERVICES & SOLUTIONS
Market Research
Market research is a must for companies, who areventuring into new markets, or trying to stay on top oftheir current market. Let us ascertain the competition inthe market, or assist you with promotional campaigns toenhance your sales. Our support will also protect yourcompany from potential risks or loss in business.
Inbound/Outbound Sales
GroupOn is experienced with supporting, internet retail,catalog, and direct marketing business services for ourclients. We understand the challenges of trying tomaximize the profit for each and every campaign. If youhave an initiative and lack the necessary resources, weare well equipped to handle it for you.
7
SERVICES & SOLUTIONS
BPObenefits include:
An Abundance of skilled ResourcesNo need to invest any longer in expensive recruiting consultancies. GroupOn Technologies provides
recruiting services support, so we take pride in our internal recruiting as well. We have a very detailed and
certified Training and Development Team on hand. All of our resources are highly skilled and well educated
in the respective business areas and are equipped to handle the business needs of companies wishing to
outsource their services.
Cost AdvantagesObviously the biggest benefit of Outsourcing your BPO services is the visible benefit of cost savings.
Companies are now able to run their production at a lower cost and a guarantee of quality efficiency. Due to
the difference in salaries between western countries and Asia (India), the same work that is completed in the
U.S. can now be completed in India, at a fraction of the cost. Do not misunderstand by no means, does
lower cost, mean lower standard of quality. GroupOn Technologies takes pride in the quality of work that we
provide and we give %100 to all of our clients. We always aim to please, and we aspire to continue growing.8
SERVICES & SOLUTIONS
Relax and focus on the key areas of your BusinessBy outsourcing your services, companies gain more time and energy to focus on building their brand, or
revenue. Now your company can invest additional time in research and development and providing higher
value and services.
Increased efficiencyWhen you take the big step towards outsourcing your Services and business needs to a partner like
GroupOn Technologies, you are gaining years of experience and outsourcing expertise. We are trained in
delivering complex outsourcing projects and support. This experience and expertise allows us to support
companies with increased productivity and efficiency.
The Time zone advantageNot only does outsourcing BPO services save costs, but it also provides the benefit of the time zone differential.
While your U.S. teams are home resting, GroupOn Technologies will be fast at work for you. This allows your
company to work round the clock, business operations never stop, and customer satisfaction remains at an all
time high.
Maintaining compliance standards and U.S. regulatory LawsDifferent companies follow different compliance standards, GroupOn Technologies understands the
importance of meeting compliance standards and being well versed in the necessary regulatory laws. We
will always take the necessary precautions, when handling your business.
9
SERVICES & SOLUTIONS
Mortgage Process OutsourcingCompetent mortgage servicing dispensation has become a difficult, even impossible job for the mortgage
servicing industry. There is a steady requirement to follow and maintain current and new government
compliance processes. These processes create soaring costs, requirements for varying technologies and
working with a tighter budget. Do to this resourceintensive character of mortgage servicing, outsourcing to
maintain your business standards will result in cost effectiveness, as well as additional assets for your
company.
We are dedicated to working 24/7 to ensure that round the clock service support is available to our clients and
their customers. This leads to shorter turnaround times and less processing expenditure. GroupOn
Technologies provides endtoend solutions, ranging from loan boarding to lien release. We employ a group
of extremely skilled mortgage professionals to assist with the servicing of each and every loan.
Services Include, but are not limited to:
– New Loan Set Up
– Default Management
– Quality Assurance
– Escrow Management
– Customer Service
– Collections (3060 day)
– Credit Reporting
– Correspondence Support10
OTHER SERVICES
GroupOn Technologies offers global customers a wide range of services among various industry verticals.
The Knowledge Process Outsourcing (KPO) industry provides several knowledgebased solutions, such as:
– Engineering Services
– Web Application Development
– Legal Processes
– Intellectual Property
– Patent Services
– Business Research and Analytics etc…..
With such a competitive market scenario, many companies and organizations are making the choice to
outsource all of their noncore business activities. India is known for its massive pool of talented professionals
and specialized domain workers. We have quickly become the central hub for Knowledge Process
Outsourcing.
11
Knowledge Process Outsourcing
OTHER SERVICES
GroupOn Technologies is well equipped to handle expert support in the following areas:
– Research and Development
– Business and Technical Analysis
– Learning Solutions
– Business and Market Research
– Medical Services
– Writing and Content Development
– Legal Process Outsourcing
– Data Analytics
– Training and Consultancy
12
Knowledge Process Outsourcing Cont...
OTHER SERVICES
GroupOn Technologies is a leading service provider for Recruitment Process Outsourcing (RPO). We
recognize the importance of maintain expertise in recruitment, in an ever changing economic time. As
businesses begin adapting to change and are ready to grow further, the volume of requests for new hires
increases. Most Human Resource departments simply do not have enough bandwidth to cover all of their
company’s recruiting needs. Our RPO support Services are ready to step into your existing structure, in
order to augment the recruitment process or customize a process, specific to our need or requirement.
Services Include, but are not limited to:
– Recruitment/sourcing strategies for clientspecific positions, including web advertisements, proactive
Internet sourcing, and direct sourcing of candidates.
– Candidate screening process, to include Resume/CV management, management of applications,
phone prescreening, assessment administration, shortlisting the most qualified candidates, and client
interview coordination and scheduling.
13
Recruitment Process Outsourcing
OTHER SERVICES
– Managing all communications within the client hiring community and with candidates throughout the hiring
process.
– Extending offers of employment to candidates, coordinating all necessary paperwork, coordinating preoffer
logistics (background checks, drug testing, etc.) and managing the candidate rejection process.
– Conducting all posthire activity, including the necessary paperwork, additional screening as mandated by the
client (e.g. extensive background checks, reference checks and medical examinations), candidate relocation,
and travel.
14
Recruitment Process Outsourcing Cont...
METHODOLOGY
ANALYZEIdentification of the company goals, BPO program objectives, hiring process, workflows, recruitment team
and existing challenges. Documentation of current and recommended processes. Development of
implementation plan, timeframe and metrics.
15
IMPLEMENT
MANAGE
Introduction to team. Facilitate specialized training on the specified process model. Establish accountabilities
for company and Stratus.
Assess and reevaluate the BPO model to better align with the projected hiring needs of company.
Understand strategic initiatives and how the BPO will be impacted. Make proactive adjustments to improve
program and partnership.
OPTIMIZE
Directly manage and oversee the process to ensure objectives are consistently met. Involves weekly calls
with clients to review performance metrics, issues and job orders.
CONTACT US
Head OfficeMarisoft-1, 6th floor, Marigold, Kalyani Nagar,Pune, Maharashtra, India. 411014
Websitehttp://www.groupontechnologies.com
16
Business InquiryKailash Jagtap | CEO & Managing Director
Email: [email protected]: (682) 200-6529
Chanel Khan | VP - Business Development
Email: [email protected]: (682) 224-7214
