Guide for External Users - Ericsson Strong Authentication

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CAPITALS

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GUIDE FOR EXTERNAL USERs – STRONG AUTHENTICATION

Guide for External Users – Strong Authentication Service

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Guide for External Users - Ericsson Strong Authentication | Public | © Ericsson AB 2017 | 2017-02-27 | Page 2

› Information› Product Overview › Prerequisites › Navigation page › User guides › FAQ

CONTENT

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› Ericsson Strong Authentication is a second factor authentication service allowing external users (non-workforce) to authenticate towards applications where passwords are not enough.

- New Self-Service Portal for External Users https://sspvip-sesa.access.sdt.ericsson.net/or https://sspvip-seli.access.sdt.ericsson.net/

- No Gordon Order required for Strong Authentication - Only one mobile soft token is allowed at the same time

› Areas of use - Sign in to each allowed Ericsson tool

information Brief information about the Strong Authentication service

https://sspvip-sesa.access.sdt.ericsson.net/

https://sspvip-seli.access.sdt.ericsson.net/

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CONTENT

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› Ericsson Strong Authentication Service for External Users is based on Symantec VIP Solution and application called „VIP Access”

› More information about the product: https://idprotect.vip.symantec.com/

PRODUCT OVERVIEW Brief information about the PRODUCT USED FOR STRONG AUTHENTICATION

https://idprotect.vip.symantec.com/

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CONTENT

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› Domain Account- If you are a new external user you will need to have an account and password created first in XEAD

(iSIGNUM) or NMC domain

- Your account has to be registered at Ericsson entities with real and valid e-mail address

› Mobile Device- You must own a mobile device with Internet connectivity to download a token application

› External users are supported (XEAD/NMC domains)

› Confirmation E-mail- You shall receive E-mail from Ericsson entity, confirming that Your account is ready to be enrolled for

Strong Authentication Service for External Users

prerequisites Prerequisites to use the Strong Authentication service BY EXTERNAL USERS

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CONTENT

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› I would like to…

…install a token on my mobile device…activate a new token …verify my token…rename my token…remove my token…login with temporary credentials

NAVIGATION PANE NAVIGATION PAGE FOR SIMPLE NAVIGATION ThROUGH THE USER GUIDES

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CONTENT

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1. Token Installation2. Token Activation3. Token Verification4. Token Renaming5. Token Removal6. Temporary Login Credentials

USER GUIDEList of avaiLable user Guides

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Following pages will show you how to use the Strong Authentication Service in order to activate and use a token.

„VIP Access” application (token) has to be downloaded and installed onto Your mobile device prior to activation.

Application can be downloaded directly on Your mobile device from:

Symantec Webpage OS „Store”https://m.vip.symantec.com (Google Play, Apple Store, Windows Store, Blacberry World)

USER GUIDE1. Token INSTALLATION

Back to the Navigation Pane

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Open „VIP Access” application on Your mobile device and slide through welcome screens – click on „Launch VIP Access” button

Your application is now installed and ready to activate.

USER GUIDE1. Token INSTALLATION (CONT.)


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Once the VIP Access token has been successfully installed on Your mobile device, You can start the activation process. To activate Your token please navigate to one of the following links (from Your mobile device or PC)

https://sspvip-sesa.access.sdt.ericsson.net/https://sspvip-seli.access.sdt.ericsson.net/

Login using Your signum and password – click “Sign In” button

USER GUIDE2. Token activation


https://sspvip-sesa.access.sdt.ericsson.net/

https://sspvip-seli.access.sdt.ericsson.net/

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For first time log-in, one time password (Secuirty Code) is required.

Click on the “Continue” button – system will send automatically the e-mail with Security Code for verification. Message will be delivered to registered User E-mail address.

To complete, please provide Security Code received in the email. Then, please click “Sign In”:

USER GUIDE2. Token activation (cont.)


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Click on „Register” button

Open „VIP Access” application on Your mobile device



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Proceed with “Register Your credential” screen – fill up all necessary fields:

› Credential Name - simple and easy to remember name

› Credential ID – can be found on installed „VIP Access” application. White spaces has to be omitted when typed in Self-Service Portal

› Security Code – 6-digit code as displayed on Your „VIP Access” application

› Click on „Submit” button



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› Your token is now registered

› Since now, login to Self Service Portal will ask end-user to provide a 6-digit code from the token application.



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› To test a token and verify that it works correctly, login to Self-Service Portal. Click on the “Actions” arrow of the token you want to test. Click “Test”.

› Provide „Security Code” as shown on the token application and click on the “Test” Button

› If the soft token is functioning properly, following message will be displayed in the webpage: “Credential … is functioning properly” otherwise please contact SDT Service Desk

USER GUIDE3. Token VERIFICATION


mailto:[email protected]

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› To test a token and verify that it works correctly, login to Self-Service Portal. Click on the “Actions” arrow of the token you want to rename. Click “Rename”.

› Fill in new name in the „Credential Name” field. Click „Save”

› Your Registered Credential has got a new name.

USER GUIDE4. Token RENAMING


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› To test a token and verify that it works correctly, login to Self-Service Portal. Click on the “Actions” arrow of the token you want to remove. Click “Remove”.

› Click „Remove” button

› After successful token removal following message should appear on the webpage

USER GUIDE5. Token REMOVAL


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› If you misplaced, lost or simply do not have access to your token application, a temporary OTP (One Time Password) can be sent to registered email.

› Login to Self-Service Portal. with Your credentials (using your signum and password). Click “Trouble Signing In?”:

› Confirm e-mail address where one-time password shall be delivered and click “Continue” button.

› Once email with one-time password is received, please fill in “Security Code” in the webpage and click “Sign In” button. You are now able to manage Your token.

USER GUIDE6. TEMPORARY LOGIN CREDENTIALS


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› Q: I cannot login to Self-Service Portal for External Users› Q: My token fails when I try to verify it. › Q: Token is working on the portal but not when used on an application. › Q: Support for iPhone, Android, Windows Phone, Blackberry? › Q. Can I use the „VIP Access” application in the US? › Q: Can I install „VIP Access” on another phone or reinstall on the same phone? › Q. My device with „VIP Access” is lost or stolen? › Q. Can I have more than one „VIP Application”? › Q. Token types› Q. How can I contact support? › Q. Where I can get more info about Strong Authentication Service?

FAQFrequently asked questions

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Q: I cannot login to Self-Service Portal for External Users A: Make sure You are using correct credentials to login the Self-Service Portal and Your account is not locked. Make sure you received E-mail from Ericsson entity with confirmation that Your account is ready for Strong Authentication self-enrollement.

Q: My token fails when I try to verify it.A: Make sure you are trying to verify the correct token and Security Code provided is still valid. If it still does not work, please contact SDT Service Desk

Q: Token is working on the portal but not when used on an application. A: Could be multiple reasons. The application is probably failing you on something else than your token or there is a problem between the application and our service. Please contact SDT Service Desk

FAQFrequently asked questions (CONT.)

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Q: Support for iPhone, Android, Windows Phone, Blackberry? A: iPhones, Android, Windows Phone, Blackberry devices are supported

Q: Can I use the „VIP Access” application in the US? A: Yes, you can. Since the „VIP Access” is an offline application there are no geographical boundaries (except for embargo countries).

Q: Can I install „VIP Access” on another phone or reinstall on the same phone? A: If you need to install „VIP Access” on a new phone or reinstall it on the original phone you will have to remove old token on the Self-Service Portal. Then proceed with new token activation procedure.



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Q: My device with „VIP Access” is lost or stolen? A: In the event your token is stolen (i.e. loss of mobile) or misplaced, you should immediately report this to the SDT Service Desk and proceed to the Self-Service Portal, login using a temporary code and remove your stolen or lost token. You can then safely download a new token to your new (or other) phone and register it.

Q: Can I have more than one „VIP Application”? A: No, you are not allowed to use more than one „VIP Application”. Only one token can be assigned to the user.

Q: Token typesA: Only mobile application „VIP Access” is allowed and supported



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Q: How can I contact support? A: Should you encounter any issues not listed above please contact SDT Service Desk:

SDT Operations Servicedesk [email protected] Users ECN: 889 99400

External:+91 995 3742368+91 120 4556224

US TOLL FREE:+1 855 537 6737

Pakistan Users ECN:887 77899

Pakistan External:+86 298 2688899+86 186 29508531




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Q: Where I can get more info about Strong Authentication Service?A: Please visit Strong Authentication Service Portal for External Users under http://access.sdt.ericsson.net



http://access.sdt.ericsson.net/

Documents

Guide for External Users - Ericsson Strong Authentication