HIGH TECH STRATEGIES TO REACH AND TEACH

A NICU Case Study

Mary Ann Gouveia, RNC, BSN

PATIENT EDUCATION

Education an essential component of all health care

Everyone needs it Computers are now our patient education file

cabinets Customizable

HOW DO YOU LEARN BEST?

Reading

Listening

Group Discussion

Demonstration

Doing

WHAT IS E-LEARNING

Closed circuit TV/Video on Demand Systems Skylight©, TIGR

CDs Preemie Creations LLC

DVDs Preemie Creations

Computers/Lap tops STABLE

GMC Hospital Web site Lactation information

BLENDED LEARNING

CPR Teddy Bear CPR CPR Anytime

NICU Support “Web Sites We Like” Caring Bridge and CarePages

Print materials Preemie Creations LLC

Medical Library!!

Shift Supervisor email addresses

ONLINE PATIENT EDUCATION DATABASES

GMC Hospital Web Site NICU web page

Krames on Demand® Customizable HealthSheets™

Micromedex CareNotes Sheets™

POTENTIAL BARRIERS

Language

Lack of computer experience/access

Physical Impairments

SURFING THE WEB

80% internet users have searched for health information

Ask what they are looking at! Component of the learning assessment

Help patients learn how to judge web sites

EXCELLENT ONLINE RESOURCES

Medline Plus®

Preemie-L

KidsHealth©

For parents For kids

STAFF EDUCATION

Information Dump!

Memo wallpaper

Potty “training”

DIVINE RE-DESIGN!

De-clutter the unit

De-Clutter the Staff lounge

Streamline communication

BIRTH OF THE NICU WEB SITE

Staff Meetings Schedule Patient Education

Vaccine Information Statements Krames on Demand®

Councils and Collaboratives Hospital directions on Transit Council page Surveys

Competency Page

Midwives: Lora Goff, Kay Strickland, Kim Cooley, Mary Beth Williamson, Deborrah Furse, NICU Shift Supervisors

GOODBYE ANNIVERSARY DAY

Online Competency Format Computer based

learning Audits Professional journals Teach back Poster presentations Class attendance

Unique Features Self-directed Self-paced Accountability built

in Tied to annual

evaluation

A NEW ERA

GMC email access at home

Switch to SharePoint More like a server Incorporate our NICU web site

NetLearning access at home

Full GMC access at home

WOULDN’T IT BE GREAT IF…

Bedside lap tops/computers for families Email communication with families External NICU web page Family Resource Centers Family lounges Enhanced rooms for overnight stays Video monitoring Tape recorded physician meetings

WHAT DO YOU WISH FOR?