Half Year Delivery and Operational Plan Review …...2017/02/23 · Snowy Valleys Council Thursday 23 February 2017 8.3 Attachment 2 Page 55 Half Year Delivery and Operational Plan

Snowy Valleys Council Thursday 23 February 2017

8.3 Attachment 2 Page 55

Half Year Delivery and Operational Plan Review Report as at 31.12.2016 –

Tumbarumba Office



2016/2017 Review as at 31.12.2016 1: Maintaining our strong Community

Tumbarumba Shire will remain a strong and caring community where the aged, the young, the less advantaged and others can pursue satisfying and healthy lifestyles within their community. Make communities better places to live by enhancing community identity and spirit

Improve amenity in our towns and villages by providing town and village entrances that are inviting and reflect the identity of our communities

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Delivery Outcome Action Performance Measure Comment Status Progress Responsibility

1.1.2.1 Provide maintenance to town and village approaches in accordance with annual budget and maintenance schedule

Town and village approaches neat and tidy with zero community complaints

Visual appearance of town approaches are clean, tidy and mowed

The town approaches are maintained by council staff to a high standard, This work extends to all villages within the Shire.

Progressing 50% Town Services Supervisor and Ranger

1.1.2.2 Owners of properties bordering the approaches to towns and villages to be encouraged to show community pride.

Visual appearance of approaches improved with no customer complaints received.

Zero customer complaints Visual appearance of approaches maintained with no customer complaints received.


Ensure the effective provision of social services and facilities

Provide the capability and capacity for those who are ageing in our community to “age in place” within their local communities, without the need to seek aged care in distant communities remote from their families

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1.2.1.1 Work in partnership with Murrumbidgee Local Health Network to ensure sustainability of services into the future.

Work in partnership with Murrumbidgee Local Health Network to ensure sustainability of services into the future as identified below:- • Update statistics and identified needs contained in the Coombs report • Physiotherapy Service – To be available in the local community including a gymnasium for health promotion activities • Residential Aged Care –

Partnership maintained with Murrumbidgee Local Area Health Network

Murrumbidgee Health has appointed a Facilities Manager at the Tumbarumba Hospital. The Welfare committee is provided with regular updates in relation to the progress of the new facility. Physiotherapy services are maintained at Roth's Corner Medical Centre

Progressing 50% General Manager



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Need for 4-6 more high care beds plus give consideration for a Dementia specific wing. • Pinnaroo Hostel – Requires an upgrade to meet standards and for provision of aging in place • Community based Aged care service – Consideration to be given to the TSC Home and Community Care Service to provide a brokerage service for the funded Community aged care package • Redevelopment of Hospital – Opportunity for Tumbarumba MPS to improve utilisation of space to meet needs of the service, to provide areas such as TV mental health assessment room, security, emergency department, community health, visiting services and car parking. • Recruitment and Retention of Health Professionals

Ensure the provision of appropriate and adequate facilities and services for the aged and disabled in the community

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1.2.2.1 Maintain a level of qualified staff to achieve quality, cost effective and

Section 355 committee – Welfare committee - are functioning within Council

Committee functioning within section 355 guidelines

The MSO reports directly to the Welfare Committee which is a section 355

Progressing 50% MSO Co-ordinator



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efficient services. Promote the availability of aged units. Support and resource the S.355 Welfare Committee.

355 committee guidelines and current committee charter

committee of Council. We hold regular bi-monthly meetings on the second Thursday of the corresponding month. These are held in a meeting room at Council and are very well attended, local members of the community are invited to attend as are many of the service providers who operate out of the larger centres but provide services here. Minutes are kept by the records officer within Council and the CSM chairs the meetings. Reports are given by the MSO and any other person wanting to, questions are often asked of the MSO. Rotary Place units are managed by the MSO and a waiting list is kept updated. The MSO is the Council contact for the new Mitchell Street units for any issues.

1.2.2.2 Maintain a level of qualified staff to achieve quality, cost effective and efficient services. Promote the availability of aged units. Continued support of the Multi Service Outlet.

MSO outlet proving efficient service in accordance with clients needs.

Efficient Service provided to ensure clients needs are met

The MSO aims to provide an efficient service by making sure clients and potential clients have access to information on the services provided by the MSO and this is done through newsletters, mail outs and articles in the newspaper along with




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general information sheets in the MSO office and local doctor’s surgeries and hospitals. The service we provided during the first half of 2016/2017 for each service are:- Transport – clients individual trips Domestic Assistance – 9 clients 166hrs service Home Maintenance – 58 clients 319hrs service Home Mods – 1 client $1031.25 Meals – 25 clients 9094meals delivered Respite – 1 clients 64hrs service Social Support 61 clients 839hrs service

1.2.2.3 Maintain a level of qualified staff to achieve quality, cost effective and efficient services. Promote the availability of aged units. Programs developed for expenditure of expanded funding for the MSO.

Programs for grant expenditure identified

Programs for grant expenditure identified

To make sure the MSO uses all of the funding allocated surveys are sent out to clients to seek input on new programs and ideas. These go out each year and we receive around a 58% of return surveys. To add to this we also now have a planning day in November, clients and stakeholders are invited to the office for afternoon tea and help with reviewing policies and are able to then give us ideas on new programs they would like to see.




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From both the survey and planning day we identify new ideas and we aim to have some of these implemented ASAP.

1.2.2.4 Maintain and enhance the community transport service for all disadvantaged people

Lobby relevant government departments to enhance access, availability and delivery of the service

Lobby relevant government departments to enhance access, availability and delivery of service

Although the MSO does not directly lobby government departments as such, it is a member of all the main peak bodies and they are the ones that do the lobbying on behalf of its members. Sometimes the MSO is asked to provide statistics to help with this lobbying ad we do that freely.

NProgressing 50% MSO Co-ordinator


Monitor regulations required for setting up a taxi service

Monitor regulations for setting up taxi service

No changes to legislation to date. Other options may be explored later in the year.

Progressing 50% Economic Development and Special Projects Officer


Regular bus trips to Wagga are maintained with operators providing timetables

Regular bus trips are maintained with operators providing timetables

The MSO now provides a regular trip to Wagga as this was identified by clients. This trip leaves on the third Friday of every month and is for social support only, we do not allow medical appointments on this trip as the cost is less than that of the regular vehicle to Wagga. Country link still run 6 days per week and Apple Transport run a regular shopping trip to Wagga on the second Thursday of each month. Clients are continuing making medical




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appointments to Wagga on an almost daily basis and anyone who is transport disadvantaged or unable to use the regular form of transport is accommodated. During the first half of 2016/2017 we transported a total of 15 people who had 76 individual trips in this category. Advice is regularly given out by the MSO on the Count Link timetable and the Apple Transport dates all of the people on our mailing list receive the bus listing for our trips that are sent out early January each year with the full year’s trips so they can stick it to the fridge.

Strategic delivery of modern library and information services in partnership with the Riverina Regional Library Services.

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1.2.3.01 Provide a vibrant public library service that meets the needs of the community now and in the future.

Provide library services to remote areas

Library services provided to remote areas

Library services are provided to remote areas through the Riverina Regional Library Mobile Service, which makes fortnightly visits to Rosewood and monthly visits to Jingellic, Khancoban and Tooma. Members can also access a large range of services from the Riverina

Completed 100% Librarian



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Regional library service including eBooks and audio.


Positive relationship with RRL enhanced

Positive relationship with Riverina Regional Library enhanced

Staff continue to work alongside Riverina Regional Library staff to continue a positive relationship. Staff continue to attend meetings and any workshops offered.



Ensure library service is maintained in accordance with community expectations with minimal complaints received and opening hours dependant on community needs

Library services is maintained

Minimal complaints received, one complaint referred to management.



Advancements to technological services provided at Library

Advancements to technological services provided at library

Online memberships are currently being trialled, Snowy Valleys Council Libraries are looking at purchasing iPad for each library to have for customer memberships.

Progressing 60% Librarian


Community programs operating

Community programs operating

Tumbarumba Library offers an array of programs throughout the year, including school holiday programs to meet the expectations of the community.



Monitor and regularly report on the number of persons using the facilities including: borrowings, member numbers and inter-library loans

Monitor and regularly report on the number of persons using the facilities including:- member numbers and inter-library loans

Library Coordinator for Tumbarumba Library continues to prepare monthly reports to Manager of Community Services - Murray. Coordinator also reports to Library Manager at




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Tumut regarding Riverina Regional Library services.


Maintain or increase the number of home library services provided

Maintain or increase the number of home library services provided

Housebound members have decreased in numbers, however Staff continue to meet community needs and expectations.

Progressing 50% Librarian


Section 355 committee – Friends of the library – are supported to encourage community involvement in the maintenance and operations of the library

Support offered to Friends of the library committee

A new committee has been formed for Friends of Tumbarumba Library, committee has been focusing on fundraising activities to support the library.



Section 355 committee – Friends of the Library – are functioning within Council 355 committee guidelines and current committee charter

Friends of the Library functioning within Council 355 committee guidelines

New committee has been following all guidelines and current charter.



Support house bound residents and their carers by providing access to library resources including talking Tumbarumba Times

Support given to house bound residents

Staff continue to provide support and services for housebound borrowers to meet their needs.


1.2.3.13 Provide a variety of children’s programs that encourage literacy

Increase attendance at children’s programs by 3%

Attendance increased by 3% at Children’s programs

From the 2015 period to 2016 period the children's attendance to programming at the library has increased by 8%


Properly maintain cemeteries to meet the needs of the community

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1.2.4.1 Maintain and enhance cemeteries Ensure that burial and interment costs are determined to

Cemetery costs reviewed annually

Costs reviewed annually and incorporated into Revenue Policy

Cemetery costs are reviewed annually, fees and charges are adjusted

Completed 100% Finance Manager



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satisfactorily cover the cost of cemetery enhancements and maintenance

when completing the estimates process.

1.2.4.2 Maintain and enhance cemeteries Monitor annual budget provisions and provide for forward planning

Cemetery asset management plan actions implemented

New concrete plinth installed

Maintain and enhance cemeteries. Monitor annual budget provisions and provide for forward planning


1.2.4.4 Maintain and enhance cemeteries Encourage community involvement in the maintenance and beautification of cemeteries

Community involvement encouraged

Community volunteers involvement encouraged

Council staff maintain cemeteries to a high standard. Therefore no community volunteer required. No action undertaken


1.2.4.5 Maintain and enhance cemeteries Prepare and implement management plans for all cemeteries under Council control

Cemetery management plans developed, adopted and implemented

Management plans developed and implemented

Cemetery Management plan is in draft form and will be adopted for the Snowy Valleys Council

Not Progressing

50% Director of Environmental Services

Provide infrastructure, facilities and urban design that meets the needs of the community both now and in the future

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1.2.5.1 Care control and management of public conveniences located in various public places throughout the Shire. Provide properly maintained, clean and safe public conveniences that meet the needs of residents and the visiting public

Maintain all public toilet facilities to a high standard with less than 5 (five) community complaints received per annum

Standard maintained with less than five complaints per year

Council has a full time Street Cleaner- No complaints have been received


1.2.5.2 Care control and management of public conveniences located in various public places throughout the Shire.

Complaints dealt within fourteen days as endorsed by Council policy

Complaints dealt with within 14 days as per council policy

Complaints dealt with as soon as they are raised

Completed 100% Town Services Supervisor and Ranger



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Take prompt action where a problem exists and is reported to Council, to rectify this problem and minimise the inconvenience to the public

1.2.5.3 Care control and management of public conveniences located in various public places throughout the Shire. Take action to identify and prosecute offenders in the case of vandal damage to recover costs involved in repair

Vandals identified and prosecuted

Action taken to identify and prosecute vandals

Minimum vandalism has occurred. All vandalism is investigated, however no Vandals have been identified

Progressing 50% Senior Health and Building Surveyor

Ensure the effective provision of primary and allied health services

Engage the communities in the south of the Shire to ensure access, where appropriate, to primary and allied health services across the border is achieved

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1.3.2.1 Lobby on behalf of the community to the south of the Shire to ensure that they are able to access allied health services

Lobbying undertaken Lobbying undertaken to ensure that residents in the south of the shire have access to allied health services

Currently no issues with Allied Health service through the Upper Murray and Community Services in Corryong

Progressing 45% Community Services Manager

Maintenance of an acceptable level of environmental health and water quality and the proper treatment and disposal of wastewater

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1.3.3.01 Providing an effective management and administration of Council provided health services. By attending to complaints concerning public Health as a matter of priority

High risk Public Health complaints are attended to within 24 hours of lodgement

High risk public health complaints are resolved within 24 hours

Public Health complaints investigated as they arise.

Completed 100% Trainee Health and Building Surveyor



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1.3.3.02 Providing an effective management and administration of Council provided health services. Undertake scheduled water sampling of town water supplies to ensure water is of an acceptable Quality

Weekly water sampling conducted with continual monitoring that water quality is of acceptable quality

Weekly water samples conducted

All weekly water sampling was carried out


1.3.3.03 Providing an effective management and administration of Council provided health services. Take immediate action to address any potential for contamination of water supply

Immediate action taken on all water contamination matters

Immediate action taken on all water contaminates

We respond to all failures of our daily testing and monthly sample testing as we find out about them.

Completed 100% Water and Wastewater Supervisor

1.3.3.04 Providing an effective management and administration of Council provided health services. Quarterly water samples are taken at Sewerage Treatment Plants in Tumbarumba and Khancoban

Quarterly water samples are taken at Tumbarumba and Khancoban sewerage plants

Quarterly water samples are taken at Tumbarumba and Khancoban sewerage plants

All quarterly samples were taken for Tumbarumba and Khancoban


1.3.3.05 Providing an effective management and administration of Council provided health services. Undertake Microbial testing of warm water systems in public buildings

All public building have had annual microbial testing of warm water systems

Annual microbial testing of warm water systems are conducted

The register has been reviewed. Testing schedule has been developed


1.3.3.06 Providing an effective management and administration of Council provided health services. Conduct annual inspections of skin penetration premises

Annual inspections of skin penetration premises complete

Annual inspection of skin penetration premises completed

Inspections are conducted annually




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1.3.3.07 Providing an effective management and administration of Council provided health services. Conduct annual testing of swimming pools used by the public

Annual testing of public swimming pools complete

Annual testing of public swimming pools are complete

Testing to be carried out in February 2017

Not Due To Start

0% Trainee Health and Building Surveyor

1.3.3.08 Provide sewerage reticulation and sewage treatment for Tumbarumba and Khancoban to meet the requirements of the NSW Public Works Department, Health Department and Environment Protection Authority. Prioritise construction and maintenance works in line with the Asset Replacement program

Asset Management Improvement Program for Tumbarumba and Khancoban Sewer implemented in accordance with budget

Asset management improvement programs are complete

Communication with the asset division enables works to be organised and undertaken in a timely manner. Emergency works are undertaken as required.

Progressing 50% Water and Wastewater Supervisor

1.3.3.10 Provide sewerage reticulation and sewage treatment for Tumbarumba and Khancoban to meet the requirements of the NSW Public Works Department, Health Department and Environment Protection Authority. Provide new service connection promptly and within procedure guidelines

All new connection requests provided within 14 days

All new connections are provided within 14 days

Council aims to have all new connections done within 14 days of receiving receipt of payment.


1.3.3.11 Provide sewerage reticulation and sewage treatment for Tumbarumba and Khancoban to meet the requirements of the NSW Public Works Department,

Preventative maintenance program developed and actions identified complete

Preventative maintenance program complete

Discharge quality is monitored daily and react as necessary




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Health Department and Environment Protection Authority Develop and monitor preventative maintenance schedule for all major pumps and critical infrastructure.

1.3.3.13 Implement the requirements of the Local Government Act and other Acts and Regulations specific to public health & safety

80% complaints investigated within 7 days

Complaints are investigated within 7 days

Inspections carried out as required



100% of high risk On Site Sewerage Management Systems (OSSMS) inspected annually (which include septic tank systems, aerated waste treatment systems, composting systems, grey water irrigation systems, etc.)

100% of high risk onsite sewerage systems inspected

Inspection carried out as required.



25% of low risk OSSMS inspected biannually (which include septic tank systems, aerated waste treatment systems, composting systems, grey water irrigation systems, etc.)

25% of low risk OSSMS inspections complete

Inspections carried out for new applications or for buying & selling of properties.


Protect and enhance public health

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1.3.4.1 Protect and enhance Public Health through ensuring compliance with the Food Act, 2003.

Provide food handling information when required.

Food Handling information provided as required

Food handling information is provided to food businesses during inspections carried out twice yearly.




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Food audits at food premises conducted twice yearly

Food premises inspections complete twice annually

First round inspections complete for both Tumut and Tumbarumba areas.



Procedures annually reviewed and implemented

Procedures reviewed and implemented

Procedures updates as required



Food borne illnesses cases investigated as a high priority

Reported cases investigated as a high priority

All food borne illnesses are investigated immediately. No food borne illnesses reported to Council



Education services provided to food premises operators as per proper health standards

Education provided as required

No formal education services are provided through Council. Education is provided at the time of inspection when non compliances occur



Continued liaison with NSW Food Regulation partnership

Enhanced partnership with NSW food

FRP is progressing well with continued commitment between Council and the NSW Food Authority and continued support from NSW Food Authority Local Government Unit



Mandatory bi-annual report submitted to Food Authority

Food reports submitted bi-annually

Annual reporting carried out in Q1. Next report not due until July 2017.

Not Due To Start


1.3.4.8 Assist with the delivery of primary health services

Health Centres are supported and maintained

Support provided Health Centres are supported and maintained as required.




Maintain storm water drainage system throughout the towns and villages in the Shire.

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1.3.5.1 Maintain and enhance stormwater infrastructure:-Maintain stormwater drainage in a safe and operable condition

Asset Management Improvement Program for Stormwater implemented in accordance with budget - Stormwater Improvements

Asset Management Improvement Program complete

Previous stage of works completed in Kent Street with programming underway for next stage to commence

Progressing 40% Senior Assets and Projects Manager


Asset Management Improvement - Tintaldra Road (5 cell culvert) - Treat cracked base of culverts

Culvert repaired Complete Completed 100% Khancoban Services Manager


Asset Management Improvement - Swampy Plains Creek culvert - Replace large pipe culvert with severe displacement slip on Khancoban side. Reseal and Heavy patching Bringenbrong

Culvert replaced Complete Completed 100% Khancoban Services Manager


Asset Management Improvement - Munderoo Ournie Road - Road repair culvert approaches

Culvert approaches repaired

Work completed, including excavation and repair of culvert

Completed 100% Senior Assets and Projects Manager


Storm water drains are operable and safe

Inspection of stormwater drains are complete

Storm water drains are inspected and maintained


1.3.5.3 Maintain and enhance stormwater infrastructure:-Take prompt action to address blockages and overflows during times of high rain periods

Prompt action taken to prevent stormwater infrastructure blockages

Preventative maintenance program complete

Immediate action taken on reports


1.3.5.4 Maintain and enhance stormwater infrastructure:- Undertake works in and around waterways in a

Enhancement programs in place

Enhancement program complete

Stormwater maintained within available budgets.




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manner that will enhance the environment

1.3.5.5 Maintain and enhance stormwater infrastructure:- Take prompt action to identify the source of pollutants and to minimise the impact from the escape of harmful pollutants

Prompt action taken to identify the of pollutants

Prompt action taken Storm water drainage system inspected and maintained as required


1.3.5.6 Maintain and enhance stormwater infrastructure:-. Implement a preventative maintenance program to minimise the potential for overflows

Preventative program implemented

Program complete Preventative maintenance program conducted at regular intervals


1.3.5.7 Maintain and enhance stormwater infrastructure:-Monitor drainage outfall to creeks

Outfall does not exceed allowable amounts

Outfall monitored Monitored by Works staff Progressing 50% Water and Wastewater Supervisor

1.3.5.8 Maintain and enhance stormwater infrastructure:- Upgrade Stormwater management plan and implement actions

85% actions from stormwater management plan completed

85% plan complete Stage 1 complete with Stage 2 being scoped


Creating supportive places to live and work including the provision of sport, recreation, leisure and cultural facilities

As a community maintain and further develop sporting, recreational and leisure facilities

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1.4.1.04 On an opportunity basis, rationalise sporting facilities to encourage multi-use:- As sporting clubs seek to build new facilities or to expand, clubs need to explore the opportunities to co-locate facilitate with other

Work with the Tumbarumba equine

Continued support provided

Discussion with the Rodeo Club are continuing to look at relocation to the race course site

Progressing 50% Director of Environmental Services



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disciplines to maximise facility utilisation and minimise the total investment required.

1.4.1.07 Extend walking tracks:-Prepare concept plan for Cycle way and construct a bridleway along the creek in Tumbarumba, including extending to the racecourse and towards Batlow.

Concept Plan developed for walkway, cycle way and bridleway extended to the racecourse by 2031

Concept plans complete Cycleway plan for construction to Byatt Street from Clara Street underway.


1.4.1.14 Assist with the maintenance of museums to ensure that they remain valuable community assets and remain accessible and to an appropriate community standard

90% customer satisfaction with the management of museums in Tumbarumba Shire

90% Customer satisfaction maintained

Great feedback received from Tumbarumba Museum and Glenroy Heritage Museum

Completed 100% Tourism Promotions Officer

1.4.1.14 Assist with the maintenance of museums to ensure that they remain valuable community assets and remain accessible and to an appropriate community standard

Financial assistance provided to assist with maintenance of the Glenroy and Tumbarumba museums

Financial assistance provided

Grant received, waiting on plumbing & tiling quotes to be received.


1.4.1.16 Revisit and develop the Rail Trail in the event State legislation changes and funds become available

Work with State Government agencies to progress the Tumbarumba to Rosewood Pilot Rail Trail

Project progressed in accordance with grant funding conditions

The application for Restart NSW funding has been successful with the funding agreement being sent to Council for signatures.


1.4.1.19 Investigate the provision of free camping at the Khancoban Pondage boat ramp area.

Camping site prepared for camping, by installing fencing, signage, trees and smoothing rough ground

Camping site operational Negotiations still underway with new Khancoban Lakeside Caravan Park owners - project not completed

Progressing 50% Tourism Promotions Officer



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1.4.1.26 Lochinvar Toilet Improvements

Lochinvar Reserve Toilet amenity replaced with an self composting unit

Amenity replaced Quotes are being obtained


Provide community halls for community use with assistance by local committees who have responsibility for the care, control and management of many of these facilities.

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1.4.2.1 Public halls throughout the Shire are accessible, utilised and valued by the community Support and encourage the leasing and management of public halls by section 355 management committees, whilst still maintaining public availability.

Satisfaction of users of Halls and section 355 committee management

80% user satisfaction maintained

Ongoing users of Halls and section 355 committee management.


1.4.2.3 Public halls throughout the Shire are accessible, utilised and valued by the community Undertake repairs and improvements to halls with due regard for the needs of users

Maintenance program implemented

Maintenance program complete

Program being implemented



RSL Hall/Youth room - Concrete rear section and install Basketball hoop, BBQ and outdoor table and chairs

Works complete RSL Hall/Youth room - Concrete for rear section, quote received.


1.4.2.3 Public halls throughout the Shire are accessible, utilised and valued by the community Undertake repairs and improvements to halls

RSL Hall - Paint external surfaces

External painting complete

Requests for quotation sent out. To date no quotes received.




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with due regard for the needs of users


Khancoban Hall - Replace flashing on roof

Flashing replaced Roof has been measured, quotes currently being obtained.


1.4.2.4 Public halls throughout the Shire are accessible, utilised and valued by the community Review, adopt and collect fees for usage as required

Fees collected as per usage

Fees collected Public hall fees are collected when booking the hall facilities


1.4.2.6 Public halls throughout the Shire are accessible, utilised and valued by the community Review, adopt and collect fees for usage as required

Respond to enquiries and manage booking requests for Council’s public halls and community buildings through negotiation with hirers Determine booking applications and issue conditions of use documentation Follow up on key release and returns

90% user satisfaction Public halls inspected prior to and after each use


1.4.2.7 Public halls throughout the Shire are accessible, utilised and valued by the community Prepare and renew plans of management

Plans of management developed, adopted and implemented

Plans completed and adopted

Public halls throughout the Shire are accessible, utilized and valued by the community




Coordinate street stalls. Provide funding for Small Town and Community Cultural programs.

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1.4.3.1 Co-ordinate services, activities and groups to provide enhanced cultural services in Tumbarumba Shire: - Maintain the street stall shelter for use by the community and ensure the allocation of street stalls to community groups is provided guided by Council policy.

Street stall shelter maintained within budget

Street stall maintained Street stall shelter maintained within budget, ongoing as required. New cash draw has been installed


1.4.3.2 Co-ordinate services, activities and groups to provide enhanced cultural services in Tumbarumba Shire:- Subject to funding, provide financial assistance to cultural projects or groups

Grants advertised and allocated annually

Advertising and allocation complete

The Tumbarumba Community Small Grants were implemented during 2016 with Bendigo Bank, Hyne and Council combining to provide a total of $40,000 for community projects. Snowy Valleys Council Stronger Communities Grants program was also implemented to communities throughout the Council area.

Completed 100% Community Services and Grants Officer

1.4.3.3 Co-ordinate services, activities and groups to provide enhanced cultural services in Tumbarumba Shire: - Provide information and advice to community groups on opportunities for funding by State and Federal Governments.

Information on funding opportunities provided to community groups

Information provided Information is provided to community groups when opportunities for funding are available and appropriate

Progressing 90% Community Services and Grants Officer

1.4.3.5 co-ordinate services, activities and groups to provide enhanced cultural services in Tumbarumba

Grants advertised and allocated annually

Tumbarumba Small Community Grants Program was implemented by Bendigo

Completed 100% Community Services and Grants Officer



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Shire:- Advertise the availability of the Community grants and Town/Villages grants program and allocate funding accordingly

Bank, Hyne and Tumbarumba Shire Council to award a combined total of $40,000 for community projects. Snowy Valleys Council Stronger Communities Grant program was implemented with allocation of funds to community projects throughout the Council area.

Provide effective and efficient management of swimming pools

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1.4.4.1 Maintain and operate within budget restraints: - Monitor program delivery in terms of budget provisions, staff, equipment and plant and provide forward planning.

General maintenance and capital improvements carried out within budget

General maintenance and capital improvements program complete

General maintenance and capital improvements carried out within budget


1.4.4.1 Maintain and operate within budget restraints: - Monitor program delivery in terms of budget provisions, staff, equipment and plant and provide forward planning.

Replacement Khancoban Pool

Pool complete Tender documents being finalised for advertising in March

Not Progressing


1.4.4.3 Maintain and operate within budget restraints:- Test often during opening hours, to ensure that water quality is in accordance with acceptable standards for public health and in

Test performed in compliance with Best Practice

Water testing program conducted in compliance with best practice

Daily testing is carried out by swimming pool operators in accordance with acceptable standards for public health.

Not Due To Start




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accordance with best practice

1.4.4.4 Maintain and operate within budget restraints: - Maintain lease agreements with Aust swim, schools and Swimming club.

Lease agreements in place and reviewed annually

Lease agreements with regular pool users in place

Casual Hire Agreements completed for all Schools and Department of Sport & Recreation for Swim safe for 2016.

In Progress 50% Executive Support Assistant

1.4.4.5 Maintain and operate within budget restraints:-. Implement strategies from pool management plans

Strategies from Management plans implemented

Pools operated in compliance with management plans

Strategies from Management plans implemented


1.4.4.6 Maintain and operate within budget restraints: - Provide satisfactory staffing arrangements are in place to meet best practice standards and meet WHS responsibilities.

Staffing arrangements meet Best Practice guidelines and WHS legislation requirements

Staff monitored to meet best practice and WHS legislation

Achieved at Tumbarumba and Khancoban pools

Completed 100% Director of Environmental Services

1.4.4.7 Maintain and operate within budget restraints: - Report to council operation costs and activities once every swimming season.

Reports supplied to Council annually each pool opening season

Report complete and provided to Council

Pools are still operating reports will be prepared once season has closed

Not Progressing


To provide effective and efficient management of sports grounds and showground in Tumbarumba Shire.

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1.4.4.5 Plan, construct, maintain and manage Council’s Sportsground and Showgrounds:- Prepare, implement and review Management plans for all grounds

Sports fields are maintained in accordance with maintenance budget and service levels standards

Sports fields are maintained to meet service levels

Sports fields are maintained in accordance with maintenance budget and service levels standards


1.4.5.1 Plan, construct, maintain and manage Council’s Sportsground and

Sportsground - Sporting Hub Gym - Two new air conditioners installed

Air conditioners installed and working

New air conditioners have been installed




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Showgrounds:- Maintenance carried out in accordance with Strategic Asset Management Plan

1.4.5.1 Plan, construct, maintain and manage Council’s Sportsground and Showgrounds:- Maintenance carried out in accordance with Strategic Asset Management Plan

Showground - Oval - replacement of 50% oval lights with LED

50% of Oval lights replaced with LED

Quotes current being sourced.



Showground - Basketball stadium - New glazed doors fitted

Doors fitted One quote received, need to obtain another quote, then appoint contractor.



Showground - Basketball Stadium - Paint internal and external surfaces

Internal and external surfaces painted

Waiting on quotations Progressing 20% Senior Health and Building Surveyor

1.4.5.2 Plan, construct, maintain and manage Council’s Sportsground and Showgrounds:- Monitor program delivery in terms of budget provisions, staff, equipment and plant and provide forward planning

Public Safety maintained Public safety maintained Regular inspections of Councils Sportsground and Showground are undertaken to maintain public safety


1.4.5.3 Plan, construct, maintain and manage Council’s Sportsground and Showgrounds:-

Management plans developed, adopted and implemented in

Plans developed, adopted and actions implemented

Plans will be reviewed as part of the merger process




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Undertake regular inspections of the facilities to identify any issues of public safety that need to be addressed with due regard for public safety

accordance with Local Government Act

Maintain the extensive area of public parks, gardens and reserves through effective and efficient management

DP Action Code


1.4.6.01 Maintain & develop Council’s public parks, gardens and reserves:- Develop Playground equipment management plan and implement strategies endorsed by the management plan

Management plans implemented in accordance with Local Government Act

Management Plan actions implemented

Inspections conducted as per management plans


1.4.6.02 Maintain and develop Councils Parks, gardens and reserves :- Implementation of Management Plan actions

Reserves - Paddy’s River Flats - Tile floor in toilets

Tiling complete Quotes current being sourced



Reserves - Henry Angel Reserve - Civil and drainage works

Civil and drainage works complete

Civil and drainage works has been completed within the budget



Rotary Park - Paint BBQ structure

Painting of BBQ shelter complete

New structures have been ordered and are scheduled to be erected in March



Goldfields and Bicentennial Park - Replace timber decking with plastic decking on pedestrian foot bridges

Bridge decking replaced Quotes have been received and material ordered




DP Action Code



Bicentennial Park - Master plan developed and actions implemented

Masterplan developed, adopted and actions implemented

Some preliminary concept designs have been created. Matter will be referred to the Building Committee

progressing



Bicentennial Park - shade structure installed over playground equipment

Shade structure installed Quotes currently being received



Park - Jingellic - Install fencing around playground equipment adjacent to shop

Fencing complete The site has been inspected and draft design created.



Park - Jim Maginnity Park - Upgrade access to creek, install bins and plant trees

Upgrade complete Jim Maginnity Park has been upgraded with pedestrian access to creek and planted trees along the creek.



Mannus Lake - Additional shelters and facilities constructed

Facilities and amenities complete

Additional shelters, toilets and table and seats have been erected on the foreshores of the lake.



Creekscape - Creekscape improvements

Improvements complete Creekscape Plan is completed and will go to public consultation sometime in March or April.

Completed 100% Director of Tumbarumba Engineering Services

1.4.6.03 Maintain & develop Council’s public parks, gardens and reserves:- Safety of playgrounds reviewed and improved by conducting an annual audit of playground equipment in parks, gardens and reserves

Dangerous defects in playgrounds identified and responded to within 5 working days

100% of dangerous defects responded to within 5 working days

Playgrounds inspected regularly




DP Action Code


1.4.6.09 Maintain & develop Council’s public parks, gardens and reserves:- Continue with MOU arrangement with Mannus Correctional Centre for the use of inmate labour on identified non-core activities including Khancoban Rose Garden to restore rose garden to a feature that installs local pride

Inmate labour used on projects throughput the Shire

Inmates labour used on projects

Continue with MOU arrangement with Mannus Correctional Centre for the use of inmate labour to maintain & develop Council’s public parks, gardens and reserves with the added maintenance of the Hume & Hovel walking track.


1.4.6.09 Maintain & develop Council’s public parks, gardens and reserves:- Continue with MOU arrangement with Mannus Correctional Centre for the use of inmate labour on identified non-core activities including Khancoban Rose Garden to restore rose garden to a feature that installs local pride

Khancoban Rose Garden upgrade

Plans are completed with designs to go to public for consultation

In progress 50% Director of Tumbarumba Engineering Services

1.4.6.18 Maintain & develop Council’s public parks, gardens and reserves:- Maintain/renew signage at Parks, Sportsground and Reserves, in compliance with insurance requirements

Annual audit plan developed and signs inspected with replacement and renewal plans developed and implemented

Audit complete with 100% of audit actions implemented

Parks inspected regularly Progressing 50% Town Services Supervisor and Ranger

1.4.6.19 Maintain & develop Council’s public parks, gardens and reserves:- Properly maintain community amenities to meet the needs of the

Program maintenance for care, control and management of all community amenities including the Tumbarumba Common

Maintenance program complete

Maintained within Council current maintenance program




DP Action Code


community in accordance with operational plans

1.4.6.19 Maintain & develop Council’s public parks, gardens and reserves:- Properly maintain community amenities to meet the needs of the community in accordance with operational plans

Khancoban - Fence unused land adjacent to Alpine Way to decrease mowing

Fencing complete Project was not adopted or funded in the 2016/17 budget.

Not Progressing

0% Khancoban Services Manager

Ensuring access for all the community goods thereby increasing social justice and promoting a fairer community

The community will support the values and thee social justice principles as defined by the New South Wales Department of Local Government in its Social Justice Framework 2008 – 2012

DP Action Code


1.5.2.2 Provide support to community programs and activities

Donations are made to community groups according to Council policy and within budget

Donations provided As required Completed 100% Executive Assistant

Remain a safe community that is prepared and capable of handling emergencies

Support the NSW Police community policing strategy

DP Action Code


1.6.1.1 Enhance community Safety initiatives:- Work with Police to facilitate a safe community

Initiatives to see Community crime rate is less by 5%

Crime rate reduced by 5% Initiatives will be discussed by new Risk Management Committee

Not due to start

0% Corporate Support Officer

1.6.1.3 Enhance community safety initiatives:- Coordinate community safety initiatives such as an Anti-violence campaign and anti-social behaviour

Community safety initiative education program conducted

One community safety initiative implemented annually

Risk Committee and local police will coordinate an initiative in 2017

Not Progressing


1.6.1.3 Enhance community safety initiatives:- Coordinate community

Anti-violence campaign initiated

One community ant-violence campaign conducted annually

No initiatives have been selected as yet.

Not Progressing

0% General Manager



DP Action Code


safety initiatives such as an Anti-violence campaign and anti-social behaviour

Develop and review comprehensive emergency response programs

DP Action Code


1.6.2.1 Ensure Council’s capacity to responds quickly to natural disasters is maintained and improved

Support and attend Local Emergency Management Committee (LEMC) meetings

LEMC meetings supported

Meetings regularly attended. New EM Plan underway for newly amalgamated Council, with planning for approval at March meeting


1.6.2.2 Ensure emergency services personnel have a workable disaster management plan (EMPLAN) and they work in close cooperation with State Forests, National Parks and private landholders in the management of disasters

EMPLAN functional EMPLAN functional Tumbarumba EM Plan fully functional. Amalgamation with Tumut DISPLAN underway for approval at March LEMC


1.6.2.3 Maintain an effective prevention and control of fire and flood emergencies, in conjunction with the Rural Fire Service and SES

Effective prevention measures maintained

Effective measures maintained in conjunction with SES and Rural Fire Service

This is monitored and required actions implemented as and when required.

Progressing 80% Director of Tumbarumba Engineering Services

1.6.2.4 Improve signage in rural areas to enable the identification of properties or locations for rapid response emergencies

Plan and implement improved signage

Signage improved as required

Signage repaired within budget including road names and directional signage.




Promote social inclusion through the effective provision of road and other transport infrastructure and utilities

Implement Tumbarumba Shire Council’s Asset Management Plan to ensure effective provision of roads, and Council’s advocacy to ensure that the community’s other transport and utility needs are effectively represented to providers

DP Action Code


1.7.1.01 Improve the school bus stops and interchange arrangements shire wide

Identified improvements implemented

School bus interchange improvements implemented

Identified improvements undertaken in line with LTC recommendations


1.7.1.02 Prioritise construction and maintenance works for Urban roads as identified in Councils Asset Management Plan

Asset Management Improvement Program for Urban roads implemented in accordance with budget

Showground - Reseal Internal Roads complete

Heavy patching undertaken with reseals still to be completed. Maintenance in line with budget.


Winton Street - Heavy Patching and reseal - Overlay along flat and reseal street complete

Tennis Court lane reseal complete

William Street (Clara St) - Overlay on corner, reseal segment and heavy patching complete

1.7.1.03 Prioritise construction and maintenance works for Sealed Rural roads as identified in Councils Asset Management Plan

Asset Management Improvement Program for Sealed rural roads implemented in accordance with budget

Munderoo Ournie - Heavy Patching and reseal segment (3-4km) complete

Heavy patching and some resealing complete. Works to be finalise in February/ March


Munderoo Ournie Road - Heavy patch, subsoil drain and two coat seal (2.7-3km) complete

Paddy’s River Falls road - Reconstruction - Reconstruction of last downhill section complete

Munderoo Ournie Road (6-7km) Heavy patching and reseal complete

Coppabella Road - Construction of rehabilitation project (another 1 km) complete

Tintaldra Road Pavement (3-4km) - Heavy patching,



DP Action Code


subsoil drains and reseal complete

Maragle Road - Continuation of rehabilitation with Forestry Corporation works complete

Courabyra Road - (1km - 2km) Widening by 1m and reseal complete

Swampy Plains Creek Road Heavy patching and reseal complete

Alpine Way (Cochranes Gap reseal and slip) 50 & 60 complete

Tooma Road reseal (Bald Hill) 300, 310 and 320 - Reseal of entire hill complete

Tooma Road - Heavy patching and reseal (Tin Hut) - complete

1.7.1.04 Prioritise construction and maintenance works for Unsealed Rural roads as identified in Councils Asset Management Plan

Asset Management Improvement Program for Unsealed rural roads implemented in accordance with budget

Maginnitys Gap Road - Resheet last section to monument complete

Resheeting completed. Finalisation of works to be undertaken at later date.


Munderoo North Road - Resheet 1km section complete

Mannus Flats Road - Resheet 1km section complete

1.7.1.07 Deliver an acceptable standard of street cleanliness

Zero community complaints

Zero complaints received Council tries to get zero community complaints. Minimum complaints are received and dealt with promptly.


1.7.1.08 Initiatives to improve the safety of the school bus interchange identified and

Initiatives identified and actions documented for implementation

Actions implemented Initiatives documented Progressing 50% Assets and GIS Officer



DP Action Code


agreed between Council, school bus contractor and local community

1.7.1.09 Investigate the possibility of more street lighting in towns and villages

Street lighting upgraded as required

Upgrades complete Related Assets (lights) are inspected, results recorded and actions implemented as and when required. Road and related infrastructure in town areas (lights) have not been inspected for some months due to lack of resources. Council is in the process of employing on a casual basis additional resources to assist in this area.


1.7.1.10 Implement Road Safety Action Plan as identified in the Road Safety Strategic Plan

Actions identified and progressed

Actions implemented Strategies will be reviewed and updated for Snowy Valleys Council

Not Progressing

0% RMS Safety Officer

1.7.1.10 Implement Road Safety Action Plan as identified in the Road Safety Strategic Plan

Provide educational programs on road safety and driving to suit conditions to high school students annually

Educational program provided

As part of the NSW Department of Education curriculum Road Safety education is delivered to Years 7 through to 12 in each Secondary School in NSW (Public Schools).

Complete 100% RMS Safety Officer

Provide advocacy to ensure that the community’s transport and utility needs are effectively represented to providers and to planners, when long-term infrastructure initiatives such as the direct link to Canberra and the very high speed rail projects are being considered

DP Action Code


1.7.2.1 Provide effective advocacy as needed

Provided as required Effective advocacy provided

Advocacy provided at every opportunity


1.7.2.2 Council to lobby government departments to improve public

Lobby as required Lobbying undertaken Regional Transport meetings are attended




DP Action Code


transport options to and from regional centres

Remain a clever Shire through the effective support of educational initiatives, learning and creativity

Monitor and where necessary, influence providers to ensure that pre-school, primary school and secondary school facilities meet the needs of our community

DP Action Code


1.8.1.01 Education is recognised as an important facet in community development: - Ensure Puggles, Tumboosh and Carcoola services operate within legislative and regulatory requirements.

Services operating within regulatory requirements and receive accreditation for licence renewal

Licence renewals received

Carcoola has been provided with a rating of exceeding National Standards at the last accreditation review

Completed 100% Community Services Manager

1.8.1.02 Education is recognised as an important facet in community development: - Ensure Puggles, Tumboosh and Carcoola services operate within legislative and regulatory requirements.

Asset replacement program identified in Cap A1 implemented

Asset replacement complete

Vehicle replaced Completed 100% Director of Financial Services

1.8.1.03 Education is recognised as an important facet in community development:- Monitor client satisfaction of services provided by Puggles, Tumboosh and Carcoola

Zero complaints received Zero client complaints received

Zero complaints received by Council


1.8.1.04 Education is recognised as an important facet in community development:- Review fees for Puggles, Tumboosh and Carcoola to ensure continued viability

Services reviewed annually

Fees reviewed annually This review will form part of the budgeting process for 2017/2018

Not Due To Start

0% Community Services Manager

1.8.1.06 Education is recognised as an important facet in

Grant applications submitted

Grants successful Grants availability is monitored and




DP Action Code


community development:- Assist with applications for grant funding to enhance the current level of services and facilities

applications are submitted as opportunities are identified

1.8.1.07 Education is recognised as an important facet in community development:- Improved literacy in the community through the support of the ‘Lifelong reading’ (Birth to Kinder Program)

Reading programs supported

Reading programs implemented

Reading Day not due to be held until next reporting period

Not Due To Start


1.8.1.08 Education is recognised as an important facet in community development: - Continued support of the Rural Transaction Centre with a variety of Services offered on a cost recovery basis. With current Services maintained and enhanced where possible.

Rural Transaction Centre services reviewed annually

Service review complete Review will be undertaken as part of the Fees and Charges review prior to setting 2017/2018 budget

Not Due To Start


1.8.1.09 Education is recognised as an important facet in community development:- RTC room rental negotiated to remain competitive

RTC room rentals offered at competitive rates

RTC rentals at competitive prices

Rooms offered at competitive rental prices.

Completed 100% Director of Financial Services

1.8.1.10 Review family day care arrangements for children, and where necessary, improve those arrangements to ensure that all those requiring child day care can access such care within Tumbarumba:- Child day care requirements reviewed and amended

All families within Tumbarumba Shire requiring family day care and child day care can access such care

Services reviewed Annual review have not indicated any need for family day care centres




DP Action Code


where necessary every two (2) years

1.8.1.11 Support Family Day Care by providing support to increase the number of carers to provide the service

Support provided Services supported No requests for support received

Not Progressing


1.8.1.12 Education is recognised as an important facet in community development:- Develop close working relationships with education providers to meet the needs of the community

Advocate close relationships with schools and training providers

Close relationships maintained

Relationships fostered through the Children's Services committee


Continue to welcome newcomers to the area, especially those from diverse cultural backgrounds

Maintain the community culture that welcomes and supports newcomers to our communities

DP Action Code


1.9.1.1 Conduct citizenship ceremonies as appropriate throughout the year

Host citizenship ceremonies as required

Ceremonies conducted As required Completed 100% Executive Assistant

1.9.1.2 Council to continue to increase awareness of the identification and existence of past indigenous people

Awareness program developed

Program implemented No action taken in regards to indigenous culture

Not Progressing

0% Tourism Promotions Officer

Monitor and where necessary, influence providers of social and other services that assist newcomers to settle into our community

DP Action Code


1.9.2.1. Support Chamber of Commerce to review content and provide welcome packages to new community members

Chamber of Commerce supported

Support provided Continued support provided to Chamber of Commerce




Developing co-operative action between the three levels of government, the private sector and the community

Effectively promote and advocate across all three levels of government and the private sector to ensure policy and other initiatives that provide optimal outcomes for our community

DP Action Code


1.10.1.1 Work with REROC, ACSUM and RDA Murray to enhance policy and other initiatives that provide optimal outcomes for the community

80% of all REROC and ACSUM meetings attended

Meetings attended Meetings attended Progressing 50% General Manager

1.10.1.2 Work with REROC, ACSUM and RDA Murray to enhance policy and other initiatives that provide optimal outcomes for the community

Effective working relationship developed with RDA Murray

Relationship enhanced Effective working relationship maintained




2016/2017 Review as at 31.12.2016 2: Economic Development

The lifestyle, well-being and employment of those living and working in Tumbarumba Shire will be assured through the maintenance and further development of a vibrant, robust and diversified local economy. Capitalise on and maintain the natural commercial advantage the area has due to the abundance of softwood

Support Tumbarumba Shire’s softwood timber industry

DP Action Code


2.1.1.1 Continue to engage with timber industry stakeholders Identify and act upon opportunities emerging within the timber industry

Maintain a close working relationship with Hyne & Son Pty Ltd and other major timber industry employers

Relationship enhanced Council maintains a very positive relationship with Hyne & Son Pty Ltd



Continue to engage with the timber industry, through affiliations with the Softwood Working Group and other industry associations. Build stronger networks with individuals within industry organisations

Relationship with Softwood working group enhanced

Council continues to support the Softwoods working group meetings and actively participant in initiatives put forward by the committee



Keep up to date with developments in the timber industry, including government policy setting. Lobby for the interests of Tumbarumba’s softwood industry where required

Identify development opportunities for Softwood industry

Meetings attended regularly with reports submitted by Snowy Valleys Council detailing matters of concern to Council



Investigate opportunities for value adding timber waste products

Opportunities investigated No action in this reporting period

Not Progressing

0% General Manager

2.1.1.1 Continue to engage with timber industry stakeholders Identify and act upon opportunities

On a case by case basis, promote Tumbarumba Shire as an ideal location to relocate or set up a

Tumbarumba promoted as a timber industry town

Promotion will be through the Softwoods working group for the whole of Snowy Valleys Council




DP Action Code


emerging within the timber industry

timber value added business

Support sustain and grow the existing primary industry base, especially in food production

A strong primary industry base, especially in food production

DP Action Code


2.2.1.1 Support growth in the food production and primary industry base: - Assist in overcoming the lack of skilled agricultural labour in Tumbarumba Shire.

Promote the Shire as an attractive place to live to potential new residents

New residents attracted to Tumbarumba

A joint promotion of the area being conducted by the new Snowy Valleys Council


2.2.1.1 Support growth in the food production and primary industry base: - Assist in overcoming the lack of skilled agricultural labour in Tumbarumba Shire.

Where skills gaps are identified by employers, liaise with government agencies, educational institutions and other organisations to target skills gaps in the agricultural labour force

Identify skill gaps in the agricultural environment

Due to the development of a new organisational structure this has been put on hold until after the new structure has been bedded down

Not Progressing

0% Economic Development and Special Projects Officer

2.2.1.3 Assist farmers and the community in adapting to long-term structural changes in agriculture

Work with and link farmers to the DPI's rural support worker and other government rural support programmes

Rural support program implemented

No support programs identified at this stage

Not Due To Start


2.2.1.3 Assist farmers and the community in adapting to long-term structural changes in agriculture

Promote increased productivity in agriculture, for example, by supporting field days and seminars that encourage best practice operations

Agriculture industry promoted

No Comments Not Progressing


2.2.1.5 Identify opportunities for rural businesses to participate in carbon farming and other climate change management practices

Remain informed regarding climate change initiatives and open opportunities for landowners in Tumbarumba Shire

Monitor and provide information

No initiatives identified at this stage




Promote policy and other initiatives that will encourage investment in value added food and wine production within the Shire, and in the medium to long term becoming a major centre for value added food and wine production

DP Action Code


2.2.2.1 Promote and support the development of the horticultural industry in Tumbarumba Shire

Liaise with horticultural associations and peak bodies to promote the Shire’s suitability for horticultural enterprises

Horticulture industry promoted

Promotions of local food and wine products are through Tumbafest and local markets and retail outlets.


2.2.2.2 Encourage the growth of value added food and wine production in the Shire

Provide information on value adding to interested producers. Link operators with available help and resources

Information provided Information provided as necessary



Provide support to value added operators through training workshops and assistance with grant applications

Assistance provided No workshops held to date

Not Progressing



Work with local champions to assist in building momentum and participation in value added food and wine enterprises

Promotion program implemented

Support offered as required


Promote effective policy and management of water at the Federal State and local level to ensure the needs of the environment, our communities and industry are met in a sustainable manner

Monitor and where necessary, influence key decision makers to ensure that timber plantations, food production and the tourism industry in the Shire continue to benefit from the availability of water

DP Action Code


2.3.2.1 Undertake or promote in conjunction with LLS good land management practices on private and government land to protect flora and fauna, and water quality

Promotions initiated Protection of flora, fauna and water quality promotions implemented

Council has a close working relationship with LLS




Capitalise on lifestyle opportunities to facilitate the relocation of small to medium businesses to the area where business may be conducted using e-commerce

Effectively promote the Shire as a place where business owners can capitalise on lifestyle opportunities to facilitate relocation of their small to medium businesses to the area.

DP Action Code


2.4.1.1 Promote Tumbarumba Shire as an attractive place to live and work to new and potential residents

Subject to the establishment of the Dart Mining Mt Unicorn mine, build a relationship with Dart Mining to promote Khancoban as an affordable place to live

Opportunities monitored Initiative for mine has stalled

Completed 100% Economic Development and Special Projects Officer

2.4.1.1 Promote Tumbarumba Shire as an attractive place to live and work to new and potential residents

Further investigate instigating Tumbarumba Shire’s own relocation grant

Relocation grant investigated

This will need to be revisited as a joint venture by Snowy Valleys Council


2.4.1.2 Facilitate the marketing and availability of large lot residential lots in order to encourage tree change settlers, especially those with professional qualifications to move to Tumbarumba

LEP amendments promoted successfully to the State Government

Amendments promoted successfully

Promoted as required Progressing 50% Director of Environmental Services


LEP amendments implemented

Amendments implemented

Changes implemented as required



Increase in the number of professionals and tradesmen settling in the area in search of a tree change

Promote area to tradesman and professionals

Area is always promoted through Snowy Valleys website and Tourism opportunities




Support the retention and expansion of existing businesses in Tumbarumba Shire.

DP Action Code


2.4.3.01 Facilitate training, networking and leadership opportunities for local businesses and their employees

Collaborate with the Business Enterprise Centre (BEC). Co-ordinate and publicise one-on-one business advice sessions with the Mobile Business Advisor

Promote mobile business advisor sessions

No sessions have been organised to date


2.4.3.01 Facilitate training, networking and leadership opportunities for local businesses and their employees

Work with other stakeholders to deliver a programme of workshops and training sessions to improve skills in areas such as customer service, marketing and e-commerce

Sessions held No requests for training workshops have been requested

Not Progressing


2.4.3.04 Working with business organisations identify and implement opportunities to plug “economic leakage”.

Work with the Tumbarumba Chamber of Commerce to increase membership and encourage a broad cross section of the business community to become involved. Work with the Chamber to build business leadership, and a supportive and open forum for knowledge sharing and networking

Chamber of Commerce supported

Relationship with Chamber of Commerce in place


2.4.3.05 Provide support and information for local businesses

Provide financial support to festivals promoting Tumbarumba

Financial assistance provided to Tastebuds Festival

Financial support provided as per allocations within Council budget



Support the implementation of initiatives such as “buy local” campaigns and market days

Buy local campaign promoted

Initiative for buy local campaign with the issuing of debit cards to employees at the end December 2016.




DP Action Code



Update the Tumbarumba Shire Council website’s business directory

Business directory updated

A new website will be designed for the whole of Snowy Valleys Council. This website will increase the information that the community can access online.



Continue to build relationships and engage with businesses on a one on one/as needed basis. Link businesses with external help and resources when required

Relationships enhanced No requests for this assistance has been made



Understand and communicate the details of government and industry grant programmes and promote participation by local businesses in these programmes

Programs identified and communicated to local businesses

Grant opportunities promoted



Encourage the development of artisan/cottage industry

Industry developed Initiatives will be developed and implemented in the second half of the year

Not Due To Start


Grow the tourism industry and its profitability in the area through increased participation, partnership, training and development

Implement components of the Tumbarumba Shire Tourism Strategy 2011 – 2016 related to growing the tourism industry and its profitability through increased participation, partnership, training and development

DP Action Code


2.5.1.11 Operate an accredited Visitor Information Centre in Tumbarumba 7 days a week

Conduct tourism signage audits every three years

Signage audit complete Audit to be undertaken in 2017

Not Due To Start


2.5.1.11 Operate an accredited Visitor Information Centre

Distribution of a regular newsletter compiled from information received from

Newsletter distributed monthly what's on completed for 2016




DP Action Code


in Tumbarumba 7 days a week

businesses/event organisers


Encourage TSM to hold meetings in Tumbarumba and network with SMEs, with the local business group and/or chamber acting as coordinating body to ensure operator participation

Meetings held TSM representative at Tourism Advisory Committee meetings during 2016



Hold regular informal meetings of tourism focus groups

Focus group meetings held

Tourism Advisory Committee meetings held early in 2016, prior to amalgamation



Include tourism activities in Council’s information to the wider community

Tourism information communicated

monthly what's on completed during 2016



Liaise with Engineering department to provide effective communications for road users

Information provided to road users

Completed Completed 50% Tourism Promotions Officer


Maintain good relationships with the other government agencies that work on Council infrastructure

Relationship maintained Completed Completed 50% Tourism Promotions Officer


Maintain Level 2 accreditation

Level 2 accreditation held Accreditation maintained during 2016



Provide specific information for distribution on scenic drive options, walking, cycling, 4WD tracks and trails, fishing and camping spots

Information provided Ongoing Completed 50% Tourism Promotions Officer

2.5.1.11 Operate an accredited Visitor Information Centre

Review all picnic and camping facilities annually

Review complete Review not undertaken in 2016

Not Due To Start




DP Action Code


in Tumbarumba 7 days a week


Tourism website maintained and improved to enhance electronic promotion and communications

Website maintained websites maintained during 2016



VIC opened 7 days a week

VIC opened 7 days VIC open 364 days of the year, exception being Christmas Day



Work with Tourism Snowy Mountains to encourage improved engagement with SMEs

Relationship with TSM enhanced

Challenging and ongoing activity


2.5.1.13 Consider funding for professional market research every two years

Consideration for funding approval complete

Funding obtained No research undertaken in 2016, funding not obtained

Not Progressing


2.5.1.24 Review of markets annually in conjunction with Tourism focus groups, an annual survey, Tourism Snowy Mountains and Council’s Tourism Advisory committee

Annual review conducted Review complete Review not conducted during 2016

Not Progressing


2.5.1.29 Establish free camping at Khancoban pondage reserve

Management plan developed, adopted and implemented

Management Plan actions implemented

Project not yet completed Progressing 10% Tourism Promotions Officer

Gaining leverage for the tourism industry through collaboration so the area becomes synonymous with the Snowy Mountains

Implement components of the Tumbarumba Shire Tourism Strategy related to gaining leverage for the tourism industry through collaboration so that the area becomes synonymous with the Snowy Mountains

DP Action Code


2.6.1.1 Support events that: • Maximise the economic and social benefits generated by events, •

Increased visitation at events held in the Tumbarumba Shire

Visitation rates increased Visitation at Tastebuds and other key events during 2015 was up, visitation at Rosewood




DP Action Code


Increase visitation and length of stay • Contribute to the branding and reputation of Tumbarumba Shire and the Snowy Mountains region

Roundup was down due to bad weather leading up to the event.

2.6.1.2 Encourage event organisers to attend relevant workshops

Event organisers attend a workshop every two years

Workshops held No workshops held Not Progressing


2.6.1.3 Integrate promotion of significant events in the marketing campaigns for the Snowy Mountains region through Tourism Snowy Mountains

Significant events promoted

Events promoted Key events promoted during 2016


2.6.1.4 Promote open and regular communication between Tumbarumba Shire Council and Tourism Snowy Mountains to keep the right balance between expectations and resources for Marketing operations, and to ensure that the focus remains on engagement of the Tourism industry in destination marketing

Continue to promote touring routes; Snowy Valleys Way and Kosciuszko Alpine Way

Touring routes promoted Snowy Valleys Way promotion still underway - Kosciuszko Alpine Way no longer promoted specifically


2.6.1.4 Promote open and regular communication between Tumbarumba Shire Council and Tourism Snowy Mountains to keep the right balance between expectations and resources for Marketing operations, and to ensure that the focus remains on engagement of the

Provide administrative/capacity funding to Tourism Snowy Mountains

Funding provided 2016 funding provided to TSM - Tumbarumba funding was halved during 2016




DP Action Code


Tourism industry in destination marketing

2.6.1.4 Promote open and regular communication between Tumbarumba Shire Council and Tourism Snowy Mountains to keep the right balance between expectations and resources for Marketing operations, and to ensure that the focus remains on engagement of the Tourism industry in destination marketing

Request regular feedback from Tourism Snowy Mountains board

Feedback obtained TSM representative at Tourism Advisory Committee meetings during 2016


Continue to develop a visitor experience that celebrates and protects the culture, heritage and outstanding natural environment of the Tumbarumba area

Implement components of the Tumbarumba Shire Tourism Strategy related to developing a visitor experience that celebrates and protects the culture, heritage and outstanding natural environment of the Tumbarumba area

DP Action Code


2.7.1.1 Support initiatives that encourage nature based activities

Encourage investment by industry in activities that provide opportunities to experience native flora and fauna and natural landscapes

Nature based activities held

No specific activities undertaken in reference to this during 2016, with exception to Council support for the Police Paddock development project


Maintain the competitiveness of existing industries and enhance the attractiveness of the area to new industries, through the effective provision of road and transport infrastructure and utilities

Assist Aero Club with arrangements to establish a hangar and other facilities to support the Aero Club activities within Tumbarumba Shire

DP Action Code


2.8.3.1 Operate airstrip in accordance with CAA regulations

Airfield operating within CAA regulations

Airstrip operating within guidelines

Airport is managed and operated in accordance with Council Policy and related airport regulations.




Improve roads in the Tumbarumba area through the successful implementation of the Council’s Asset Management Plan

DP Action Code


2.8.4.2 Customer satisfaction surveys indicate an improvement in the community’s perception of the quality of the roads in Tumbarumba Shire.

Valuable community assets are accessible and maintained to an appropriate standard within budget

Assets maintained NDRRA declaration in October due to storm causing significant damage to Council assets. Maintenance undertaken to ensure still functional but rectification works not due until approval of submission.


2.8.4.4 Implement and Asset condition inspection, reporting and maintenance regime for physical assets

Regime determined and implemented

Condition assessments implemented

Asset conditions undertaken post NDRRA declaration with damage data collected. Maintenance being programmed as budgets permit.


2.8.4.5 Delivery of Council’s annual works program

Program complete on time and within budget limitations

Program complete Program underway with heavy patching and some reseal works completed. Roadworks programmed for completion by March, weather permitting.


Manage crushing operations and Quarries to source good quality aggregates for Council works.

DP Action Code


2.8.5.1 Develop, adopt and implement Quarries Management Plan and operational plan

Implement management plan actions and operational plan requirements

Management plan actions implemented

No crushing this quarter minimal movement of materials

Completed 100% Operations Manager

2.8.5.2 Develop and maintain systems to comply with State Legislation and regulations

Legislation monitored and implemented

Legislation monitored and changes implemented

Continual monitoring operations

Completed 100% Operations Manager



Develop a mechanism that will utilise e-mail to enable the community to be made aware of Council initiatives and other issues that impact on ratepayers

DP Action Code


2.8.7.3 Community informed of Council and other initiatives

Communication provided Information provided Effective communication with Ratepayers through the website, local paper and Facebook page.




2016/2017 Review as at 31.12.2016 3: Sustainability of the Environment

The sustainability and enhancement of the environment will be a major priority in all aspects of social, community and economic development. Value water - promote uses and initiatives that ensure the needs of the community and industry are met in a sustainable manner

Support and where necessary, implement policies, procedures, programs and initiatives which ensure that the community and business value water, and ensure ongoing security of supply of quality water

DP Action Code


3.1.1.3 Develop a drought management plan and integrated water cycle management strategy

Strategies Implemented within allocated timeframes


Plans have been completed and are current with the Dept. of water for approval.

Completed 100% Director of Tumbarumba Engineering Services

Provide potable water supply to the townships of Tumbarumba and Khancoban within standards as defined by the Australian Drinking Water Guidelines 2006.

DP Action Code


3.1.2.1 Prioritise construction and maintenance of infrastructure works as identified by the Asset Management system

Complete Asset management works within budget and in accordance with current service levels

Asset Management plan actions implemented

Construction underway in line with budget. Awaiting availability of suitably qualified plumber.


3.1.2.2 Strategically plan the delivery of services to the developing and un-serviced areas in terms of budget restraints and through a risk management approach

Delivery plan of services complete

Services provided Potable water supplied within ADWG. No limit on water usage (water restrictions) implemented.


3.1.2.3 Provide new service connections promptly

Provide all new connections within 14 days

Connections provided within 14 days

We aim to have all water connections done within 14 days of receiving receipt of payment. We have no outstanding connections pending.


3.1.2.4 Implement a preventative maintenance schedule for all critical water supply equipment

Preventative maintenance schedule complete

Preventative maintenance schedule complete

All water plant pumps and motors are serviced annually according to the MEX register held by workshop. They have been done for the year of




DP Action Code


2016. Generally service regime is done towards the latter part of the year.

Ensure urban design, planning and building controls are sustainable and meet community needs

Implement urban design, planning and building controls are that are sustainable and meet community needs

DP Action Code


3.2.1.1 Facilitate further development of residential land in Tumbarumba

Residential land identified Strategy developed No demand for new residential housing development at this time

Not Progressing

0% General Manager

Provision of an efficient and professional building and other development works, approval and inspection service.

DP Action Code


3.2.2.01 Monitor approval processing times with the aim of achieving best practice results

90% of approvals process meeting best practice guidelines

Approvals processed meeting best practice

Approvals process meeting best practice guidelines


3.2.2.02 Process Construction certificate applications

Within 10 days certificates processed within 10 days

Assessment carried out when lodge with Council as required.


3.2.2.03 Process applications for development consent

Within 40 days Applications processed within 40 days

Application are processed within 40 days where additional information is not required.


3.2.2.04 Process applications for complying development

Within 10 days Applications processed within 10 days

Council has not received any CDC in reporting period.


3.2.2.05 Inspect works and process Occupation certificates

In accordance with procedure manual

Occupation certificates processed

Inspect works and process Occupation certificates, ongoing as required.


3.2.2.06 Process Building certificate applications

Within 5 days Building applications processed within 5 days

Process Building certificate applications and inspections, carried out as required.

Completed 100% Senior Health and Building Surveyor



DP Action Code


3.2.2.07 Monitor compliance with the EPA Act and Regulations

Implement changes as required

Changes implemented Changes are implemented as they are introduced


3.2.2.08 Maintain statutory planning instruments (LEP), Development control plans and policies

Community satisfaction with Council’s planning >80%

Higher than 80% approval rate maintained

No complaints received in this reporting period


3.2.2.09 Implementation of Asset Management Plans for Buildings and other structures to ensure the sustainability of the community’s infrastructure

Assets plans for Buildings and other Structures implemented

Council Offices - External facade painting complete

Quotes being sourced Quotes being sourced Asbestos has been removed. Building removed in March Quotes being sourced Quotes being sourced Completed Completed Quotes being sourced Completed Quotes being sourced


Council Offices - Installation of earth leakage power socket for emergency power supply complete

Council Chambers - Removal of Asbestos outbuildings complete and sewer replaced

Carcoola - Dishwasher replaced and old dishwasher installed at RSL Hall

Carcoola - Shade structure installed on deck

Carcoola - Replacement of lighting with LED lighting complete

Council dwelling - Gaylard St - Installation of wood heater complete

Roth’s Corner Medical centre - Installation of new carpet complete

Roth’s Corner Medical Centre - Relocation of heater unit complete

Roth’s Corner Medical Centre - Plaster arrestor installed in Dentist wash=up room



DP Action Code


Roth’s Corner Medical Centre - Construction of Air lock complete and Solar Panels installed

Quotes being sourced Progressing Progressing Completed Completed Quotes being sourced Quotes being sourced Underway Underway Quotes being sourced

Tumbarumba Caravan Park - Old amenity block demolished and new amenity block constructed

Tumbarumba Caravan Park - Improvement plan actions complete

RTC - Roller doors installed on Playgroup shed

RTC/Visitor Information Centre - New LED display lights installed

RTC - External facade painting complete

Rotary Place - Retaining wall complete

Khancoban Sewer Treatment Plant - Lighting upgrade, ceiling replacement and painting complete

Khancoban Water Treatment Plant - External painting complete

Khancoban Office/Workshop - New guttering installed and external painting complete



The commercial advantage of the area which is based on an abundance of softwood will be maintained through sustainable practices

Promote effective policy and practices which ensure that the needs of the softwood industry are met in a sustainable manner.

DP Action Code


3.3.1.1 Monitor Softwood Industry and implement actions as required by changes within the industry

Industry changes monitored

Changes implemented Changes monitored through Softwoods Working Group


Proactively manage the land, addressing key issues including those related to bio-diversity, management of feral animals, bushfire management, flood mitigation, water quality, and weed management in a sustainable manner

Proactively manage the land, addressing key issues including those related to bio-diversity, management of feral animals, bushfire management, flood mitigation, water quality, and weed management in a sustainable manner

DP Action Code


3.4.1.02 Maintain close alliance with South West Waste to assure Council dumping arrangements

Close alliance maintained Alliance maintained Close working relationship with SWRWG maintained


3.4.1.04 Waste services are provided effectively and environmentally sustainable waste management practices are promoted. Ensure waste collection depots are managed in accordance with EPA regulations

Provide a weekly garbage collection service with pick up on the days advertised

Weekly waste collection maintained

Weekly garbage service provided



Provide Kerbside recycling collection service to Rosewood, Tumbarumba, Khancoban and Jingellic

Kerbside collection maintained

Service provided Progressing 50% Director of Environmental Services



DP Action Code



% of contamination in recycle bins not greater than 10%

Contamination maintained below 10%

Council is actively monitoring and enforcing contamination levels



User satisfaction with services >75%

User satisfaction maintained

Achieved Completed 100% Town Services Supervisor and Ranger


Promote drum muster program annually

Drum Muster promoted Drum muster completed Completed 100% Trainee Health and Building Surveyor


Tumbarumba waste transfer station managed to meet EPA regulations

EPA regulations implemented

Completed Completed 100% Town Services Supervisor and Ranger



DP Action Code



Resources recovered from domestic waste is greater than 50%

Resources recovered Resource Recovery Centre completed and operational



Deliver an acceptable standard of street cleanliness

Street cleanliness maintained

Deliver an acceptable standard of street cleanliness with minimum complaints.


3.4.1.14 Provide ancillary resource recovery for green waste, e-waste and hazardous waste

Green waste, e-waste and hazardous waste facilities available

Facilities available Facilities are available at Tumbarumba Waste Transfer Station


Reduce the impact and numbers of noxious weeds on Council controlled land and private property

DP Action Code


3.4.2.1 Submit grant applications and completed weed control plans to NSW Agriculture

Grant application submitted

Applications submitted No grant applications submitted. WAP funding in progress.

Completed 100% Noxious Weeds Officer

3.4.2.2 Conduct property inspections and other weed identification for private landholders

Inspections conducted Inspections complete Inspections carried out on Council controlled land. Notification letters sent to problem private landholders requesting to contact Council to organise on property inspection.




DP Action Code


3.4.2.3 Undertake annual weed spraying program within budget limitations using Best Practice methods

Weed spraying program 95% complete

Program 95% complete Weed spraying program still in progress.

Progressing 85% Noxious Weeds Officer

3.4.2.4 Participate in Regional working group meetings

Attendance at 80% of Regional meetings and actions under the Regional weed strategy for which Council is responsible completed annually

Meetings attended remain at 80%

Attendance at WAP Meetings. Regional weeds delegate to be reviewed.


Develop and implement bushfire protection programs and lobby for better standards

DP Action Code


3.4.3.1 Work with Rural Fire Service to better align bush fire management with ecological standards

Bush Fire Management better aligned with ecological standards

Ecological standards maintained

Ecological standards are aligned with Bush Fire Risk Management Plan when conducting hazard control burns


3.4.3.2 Contribute to the implementation and review of the Bush Fire Management Plan

80% of Council’s actions under the Bush Fire Management Plan completed on time

Bush Fire Management Plan actions implemented

No specific actions assigned to Council in the management plan

Not Progressing

0% Director of Financial Services

Maintain and enhance biodiversity on public and private land

DP Action Code


3.4.4.1 Roadside Vegetation Management in conjunction with other stakeholders

Apply for relevant grants when available

Grant applications submitted

No new grants available for roadside vegetation identified


3.4.4.1 Roadside Vegetation Management in conjunction with other stakeholders

Implement Roadside Vegetation Management Plan


Roadside vegetation management plan in place.


3.4.4.3 Implementation of weed control, Councils roadside

Undertake assessment and maintenance of trees

Assessments complete Implementation of weed control, Councils roadside




DP Action Code


vegetation and tree management programs

on public lands (Parks, Gardens and Reserves)

vegetation and tree management programs

Ensure the health and safety of the Environment is protected

Provide appropriate services for the collection and disposal of domestic and commercial waste

DP Action Code


3.5.1.1 Promote and participate in the Drum Muster program

Conduct annual drum muster program

Drum Muster program complete

Drum Muster carried out in Q1. No drum muster carried out in Q2


3.5.1.2 Operate waste disposal depots in accordance with EPA guidelines

100% compliance with EPA guidelines

Guidelines implemented Council endeavours to meet EPA standards at all times


3.5.1.3 Impose fines for illegal or inappropriate dumping

Fines issued as required Fines issued Fines issued when required


3.5.1.4 Review operation and cost of waste transfer station

Review conducted and reported to Council

Review complete Review of Waste metrics to be conducted by the Snowy Valleys Council with a view to harmonise charges




2016/2017 Review as at 31.12.2016 4: Action through Leadership

The community’s vision for the future will be realised through effective leadership and governance Develop a cohesive community structure by capacity building, engagement of the community and participation

Implement those elements that develop capacity through self-help and participation that will lead to a cohesive community structure and engagement of the community

DP Action Code


4.1.1.1 Help community groups to help themselves

Assist community groups in preparing grant applications for community programmes

Information provided Community groups are encouraged to seek assistance through Council staff in preparation of grant applications to support community programs.


4.1.1.1 Help community groups to help themselves

Strengthen one on one relationship with community group representatives in the Shire to develop a good working knowledge of the groups’ needs and how Council can assist them in meeting their goals

Relationships strengthened

Council has strengthen the relationship with the community through the extensive community meetings that have been held over the last six months. Facilitator Chris Le Marshall has encouraged the community to engage and increase their level of input


Support local champions as they progress initiatives that add to our communities

Implement those elements in Tumbarumba Shire Council’s Community Social Plan (CSP) that support local champions as they progress initiatives that add to their communities

DP Action Code


4.2.1.1 Encourage and support groups that offer progress initiatives that add to our community

Groups offer support from Council

Support provided Support provided as required




Develop younger leaders through effective leadership programmes

Develop young leaders through effective leadership programs

DP Action Code


4.3.1.1 A ‘Young Leaders’ programme developed and supported

Young Leaders’ programme developed and successfully implemented

Program implemented Through Youth Council young leaders are encouraged and guided. Many young leaders have emerged through "Young Leaders" programs being implemented.


4.3.1.2 Investigate the need for a youth worker

Continue support for the Youth Group

Support provided Council continues to support Youth Council and encourages youth to become more active within the Shire.


4.3.1.3 Investigate the establishment of Youth centre or gymnasium

Encourage youth to become more active within the shire

Youth Centre established Throughout the year young people, through Youth Council, have been involved in many community events such as Youth Week; school holiday activities; forums; competitions; leadership programs: Australia Day; Christmas Carnival and more. Members of Youth Council regularly visit the aged care facilities, help out at events; combine with other Youth Councils and generally are becoming more involved.


4.3.1.6 Over a decade, a significant improvement in the number of community leaders active within the Shire

Community leaders are more active

Leaders active Within Youth Council young leaders continue to develop through youth related activities such as school holiday activities; Youth Week; forums; fund raising events and other




DP Action Code


measures pertaining to youth.

Ensure ongoing high levels of governance in local government, through the implementation of an effective Councillor Succession plan

Ensure ongoing high levels of governance in local government, through the implementation of an effective Councillor Succession plan

DP Action Code


4.4.1.1 Develop and implement Councillor training program to provide an on-going program of development for Councillors

All Councillors to complete one development program annually

Development programs completed

No longer required as we don't have Councillors

Completed 100% Executive Assistant

4.4.1.1. Ensure that Councillors have access to relevant information, support networking events, forums and seminars

Information provided to elected members

Information provided No elected members at this stage as we are governed by an Administrator until September 2017


Engage at all levels - internationally, nationally, at a state level, regionally and locally

Share ideas and resources with other Councils’ bodies, authorities at regional, state and national level, to deliver best practice lifestyle opportunities.

DP Action Code


4.5.1.1 Continue resource sharing with adjoining councils

Opportunities continually explored

Resource sharing implemented

In concert with the Merger implementation Council is constantly in consultation with other government bodies to determine the best lifestyle opportunities.


4.5.1.2 Monitor strategic actions identified through the 2036 initiatives and implement actions as required

2036 initiatives monitored Initiatives monitored Actins from the Destination 2036 action plan have either been completed, disbanded or are in progress for completion




Effectively influence key decision-makers to ensure outcomes that are optimal for the Tumbarumba community

Effectively influence key decision-makers to ensure outcomes that are optimal for the Tumbarumba community

DP Action Code


4.6.1.1 Engage Focus group in community consultation process

Meetings with Focus group held and review complete

Focus group meetings held

No Focus group meetings will be held in this period due to the large number of community consultation meetings being conducted due to the proclamation of the Snowy Valleys Council

Not Progressing


Effectively and efficiently provide essential local government services through a Council that engages the community and acts in a timely and innovative manner

Effectively and efficiently implement the Community Strategic Plan, Resourcing Strategy, Delivery and Operational Plans

DP Action Code


4.7.1.1 Implement, monitor and report on Council’s IPR suite of reports

Six monthly reports provided to Council

Reports provided to Council

Report for the period ending 31 December 2016 will be presented to the February Council meeting

Progressing 50% Corporate Support Officer

4.7.1.1 Implement, monitor and report on Council’s IPR suite of reports

Actions from plans implemented

Actions implementation complete

Progress monitored and reported to Council


Engage committed and skilled staff operating in a professional and cohesive organisational environment

DP Action Code


4.7.2.1 Provide a safe and healthy workplace for employees

Complete training program as identified by training plan

Training plan complete Training made available to staff as required to comply with legislative requirements. Now working with Tammy Mellen to provide courses to all staff across both ends of Council area.

Progressing 80% Human Resources Officer



DP Action Code



Review WHS audit schedule and implement actions

WHS audit actions complete

Will be part of the new WHS process for Snowy Valleys Council

Not Progressing

0% Human Resources Officer


Provide immunisations to employees as identified in position descriptions

Immunisations provided Immunisation provided as per employment requirements

Progressing 50% Human Resources Officer


Provide annual Flu injections for permanent employees and long term casuals

Flu Vax program complete Flu vaccinations made available to all staff through Roth's Corner Medical Centre

Completed 100% Human Resources Officer

4.7.2.6 Implement the Human Resources Plan including training plan, competency statements, position descriptions, staff reviews, recruitment and Workplace Health Safety legislation

Human Resources Strategy Plan actions implemented

HR strategies will be amended for Snowy Valleys Council and implemented as part of the Merger Implementation process

Not Progressing


4.7.2.7 Continue to monitor Workplace Health and Safety in the workplace

Improve incident reporting and investigation procedures to assist in achieving a 5% reduction in workplace lost time injury

5% improvement in LTI reported

No reduction achieved Progressing 50% Human Resources Officer


Conduct at least six (6) workplace inspection audits annually

Complete workplace inspections and provide reports

No workplace inspections conducted

Not Progressing



WHS Management Plan is implemented and monitored

WHS action plan complete

WHS in the workplace will be reviewed and a new process decided for the Snowy Valleys Council

Not Progressing



Meetings are held quarterly and all identified actions are complete within nominated timeframes

Meetings are held quarterly

No meetings held in this financial year

Not Progressing




Supply Council and the community with high quality administrative, financial and general support services whilst meeting associated statutory requirements

DP Action Code


4.7.3.01 Companion animal education and management is provided to the community while ensuring statutory compliance with the Companion Animals Act

Drontal tablets are available from Council Office for purchase by members of the community

Service provided Dog worming tablets are available from Council Office for purchase by members of the community. Cost is $3.30 per tablet.

Completed 50% Customer Service Team leader


Review, document and implement procedures

Procedures implemented Companion animal education and management is provided to the community while ensuring statutory compliance with the Companion Animals Act



Register and identify companion animals as required by legislation

Registrations complete Companion animal education and management is provided to the community while ensuring statutory compliance with the Companion Animals Act



Control companion animals within resources

Animal control implemented

Control companion animals within resources



Companion animal complaints investigated within 7 days

Complaints investigated within 7 days

Companion animal complaints investigated when complaint has been entered into the system


4.7.3.01 Companion animal education and management is provided to the community while

Identification and lifetime registration applications processed

Applications processed Identification and lifetime registration are processed when a companion animal has been seized




DP Action Code


ensuring statutory compliance with the Companion Animals Act


Outstanding registrations processed as per resubmit schedule as per Companion animals Act

Outstanding registrations processed

Companion animal education and management is provided to the community while ensuring statutory compliance within the Companion Animals Act & regulations.



Annual dangerous dog declaration inspections undertaken

Inspections complete Dangerous dog declaration inspections undertaken when required.



Dangerous dog attacks investigated and actioned within 24 hours of notification

Investigations undertaken and recorded within 24 hours

Dangerous dog attacks are investigated as soon as they are lodged with Council or within 24 hours of notification.



Council’s companion animals impounding functions and facility operated in accordance with legislative requirements

Compliance achieved Council’s companion animals impounding kennels (with new ones being erected) and facility operated in accordance with legislative requirements.



Hold 1 (one) education activity for companion animals annually

Education program held Not being carried out. However ongoing Companion animal education and management is provided to the community ensuring statutory compliance process with the Companion Animals Act




DP Action Code



Mandatory reports submitted to DLG as required by the Companion Animals Act and the Local Government Act

Reports submitted Mandatory reports submitted to DLG as required by the Companion Animals Act and the Local Government Act


4.7.3.14 Compliance with reporting requirements of the Local Government Act in accordance with meeting statutory requirements:- Prepare Annual Operational Plans and budget

Budget and Revenue Policy complete by May Council meeting annually

Reports prepared for May meeting

Council's annual budget and revenue policy was completed and presented to the May Council meeting for adoption at the June Council meeting


4.7.3.14 Compliance with reporting requirements of the Local Government Act in accordance with meeting statutory requirements:- Prepare Annual Operational Plans and budget

Operational Plan developed and presented to May Council meeting

Reports prepared for May meeting

Plan adopted for 2016/2017

Completed 100% Corporate Support Officer

4.7.3.15 Compliance with reporting requirements of the Local Government Act in accordance with meeting statutory requirements:- Prepare quarterly reviews and provide to Council

Quarterly budget reviews presented to Council on the budget in the operational plan (except the June Quarter)

Reports presented to Council

Quarterly budget reviews are presented to Council as required by the Local Government Act.


4.7.3.17 Compliance with reporting requirements of the Local Government Act in accordance with meeting statutory requirements:- The requirements of the superannuation legislation are met

Compliance with Superannuation legislation

Compliance achieved Superannuation is completed either on fortnightly or monthly basis as required.


4.7.3.18 Information is provided to Council and the community in a timely

Business Papers are distributed three (3) days prior to meeting

Business Papers delivered within timeframe

Business papers are distributed and available




DP Action Code


manner:- Prepare and distribute Council Business Papers

the week before the Council meeting

4.7.3.19 Information is provided to Council and the community in a timely manner:- Council minutes are available following a meeting

Within 5 working days Minutes provided within 5 working days

draft Council meeting minutes are available the week following the Council meeting


4.7.3.22 Customer Service is prompt and courteous:- Action complaints and action requests against Council’s complaint Management procedures

100% of complaints and action request actioned within requirements of Council’s Policy and Procedure

100% actioned within requirements of Council policy

Outstanding actions are still in progress

Progressing 85% Records Officer

4.7.3.23 Customer Service is prompt and courteous:- Respond to correspondence within 10 days of receipt

80% of correspondence actioned within 10 days of receipt and 100% within 30 days

80% of correspondence actioned within 10 day and 100% of correspondence actioned within 30 days

Action sign offs are still progressing

Progressing 75% Records Officer

4.7.3.24 Customer Service is prompt and courteous:- Enhance records management support and Compliance

Records Management statutory compliance, risk assessed and reported

Compliance achieved Records Management compliance is currently being maintained. Further improvement to software have been installed. Working with Albury City Council to develop Audit process.


4.7.3.25 Customer Service is prompt and courteous:- Provide Information management systems at agreed service levels

State Records Act compliance

100% compliance with State Records Act

Records Management compliance is currently being maintained. Further improvement to software have been installed. Working with Albury City Council to develop Audit process.


4.7.3.26 Plant replacement program reviewed and updated

Asset plant replacement program identified implemented (CAP A1)

Replacement program complete

Plant replacements in progress. Plant 122 has been purchased

Progressing 40% Fleet Supervisor



DP Action Code


4.7.3.28 Efficient planning and operation of Council’s plant to enable completion of the works program and the undertaking of available private works

Works operations reported to Council monthly

Reports presented to Council

No longer a requirement of the administrator.


4.7.3.29 Ensure compliance with the Government Information Public Access (GIPA) Act 2009

100% compliance with the Government Information Public Access (GIPPA) Act

Complete compliance with Government Information (Public Access) Act 2009 using the Compliance checklist for agencies produced by the Information commissioner

All GIPPA applications processed under the requirements of the Government Information (Public Access) Act. Reporting requirements are completed by Snowy Valleys Council.


4.7.3.30 Deliver high quality services that meet the needs and expectations of the community and other stakeholders

High quality service delivered at all times

High quality service provided

Services delivered within statutory requirements


4.7.3.30 Deliver high quality services that meet the needs and expectations of the community and other stakeholders

To establish an organisational culture that supports continual improvement, innovation and change to meet community and other stakeholders needs

Improvements implemented

Consultants have been engaged as part of the Merger Implementation process to establish a culture that meets the expectations of the community and other stakeholders


Implement Best Practice governance standards

DP Action Code


4.7.4.1 Review Council Delegation register

Delegation manual reviewed and updated

Delegation manual reviewed

Delegations are currently being reviewed by Kell Moore for the Snowy Valleys Council


4.7.4.1 Convene Internal Audit committee

Meetings are held quarterly and all identified actions are complete within nominated timeframes

Quarterly meetings held New Internal Audit committee appointed for Snowy Valleys Council. Meetings are being held quarterly.




DP Action Code


4.7.4.1 Review Council Policy Review Council Policy Manual

Policy Manual reviewed Policy review to commence in January 2017


4.7.4.2 Internal Audit reviews conducted as required by the Internal Audit Activity Plan

Reports produced identifying areas of risk and presented to the Internal Audit Committee

Reports presented to Internal Audit committee

Snowy Valleys Council held a workshop with Johnsons MME to develop an Internal Risk Assessment and Internal Audit Plan. The first Internal Audit Activity review on Procurement is underway.


4.7.4.3 Develop an Information and Communication Technology Strategic Plan

Information and Communication Technology strategic plan developed and implemented

Strategic plan actions implemented

Plan to be developed in conjunction with installation of new technology for Snowy Valleys Council

Not Progressing

0% Director of Financial Services

Ensure Council’s finances are managed in an effective and equitable manner to provide for the long term sustainability of the Council

DP Action Code


4.7.5.1 Provide financial support for community organisations and groups in accordance with s356 of the Local Government Act in accordance with Council Policy and Procedure

Donations and Financial assistance provided in accordance with Council policy.

Donations and financial assistance provided

Donations and financial assistance is provided to community organisations in accordance with s356 of the Local Government Act and Council's policy.


4.7.5.2 Ensure sufficient liquidity is maintained to enable delivery of services and programs in the Delivery Program

Regular reviews of progress of Delivery Program with six monthly reporting on progress to Council

Review reports provided to Council at six monthly intervals

Achieved as t 31 December 2016 with report going to February 2017 Council meeting


4.7.5.3 Prepare annual financial statements

Statement submitted to DLG annually within statutory timeframe

Statements submitted Council's Annual Financial Statements are audited and submitted to the Office of Local Government within the required timeframe.




DP Action Code


4.7.5.4 Maximise Council’s investments income within policy guidelines and report monthly to Council

Monthly investment reports presented to Council

Report submitted to Council

Council's investments are reported to Council on a monthly basis. Council's investments are invested within the policy guidelines.


4.7.5.5 Manage the level of outstanding debts to Council

Maintain Council’s rate collections to a percentage of at least 95%

Rate collection reported As this is the midpoint collections are at 59.03% and it is anticipated by the end of the reporting period that the collection percentage will be higher, as we have only finalised two out of four instalments.

Progressing 50% Rates and Finance Assistant

Minimise Council’s level of exposure to risk

DP Action Code


4.7.6.1 Ensure that Council’s Business Continuity Plan is accurate and up to date and relevant staff are aware of their responsibilities

Annual test drill completed Test drill conducted No test drill conducted in this quarter

Progressing 50% Director of Financial Services

4.7.6.3 Convene meetings of the Risk Management committee

Quarterly meetings of the Risk Management committee are held

Quarterly meetings held Final Risk Management committee meetings have been held for both the former Tumbarumba and Tumut Shire Councils. The first meeting of the Snowy Valleys Council Risk Management Committee is being held on 21st February 2017.


4.7.6.4 Develop Risk Management Action plan to comply with Statewide insurance bonus

Risk Management action plan developed and actioned

Actions complete This will be implemented as a priority by the new Risk Management committee in 2017

Not Progressing




DP Action Code


4.7.6.5 Develop and implement a corporate risk management register

Corporate risk register in place and user friendly

Register updated Risk Register updated as required.


4.7.6.6 Monitor Council’s insurable risks and renewals

Insurance renewals completed by May 31 annually

Renewals complete Snowy Valleys Council insurance policies were in place by 30 June 2016


4.7.6.6 Monitor Council’s insurable risks and renewals

Establish Best Practice procedures for Plant/Fleet incident management with the aim to minimise the likelihood and consequence of harm

Procedures will reviewed by new risk management committee

Not Progressing


4.7.6.7 Continuation of volunteer and s355 Committee management and induction process

Ensure committee volunteers compliance with induction process

Volunteers compliant New volunteers are requested to complete the online induction developed by the former Tumut Shire Council. Forms are stored in TRIM and register of volunteers updated.


Documents

Half Year Delivery and Operational Plan Review …...2017/02/23 · Snowy Valleys Council Thursday 23 February 2017 8.3 Attachment 2 Page 55 Half Year Delivery and Operational Plan