HANNAH MOSLEY9 Clifton Street, Stourbridge, West Midlands, DY83 XR | 07712299548 | mosleyhcl@hotmail.com

SUMMARY

I am a well-organized, proactive and conscientious person, who enjoys working under pressure. I am always tenacious; ensuring that projects I begin are completed on time and to the standards required, taking full ownership of any tasks which I am assigned. I have a ‘can do’ attitude and will think outside of the box in order to reach my goals.

I enjoy working as part of a team and have good communication skills, which means I am able to build a rapport with colleagues, suppliers and customers easily.

I have delivered a number of large projects to time and on budget including managing the move of all of our Comms into Harbour Exchange from one floor to another. This involved liaising with 4 of the major comms suppliers, including BT and Virgin Media, and the technical teams to arrange dates to perform circuit shifts for a large number of customers. This was all done to a tight timescale as the contract on our current floor was due to expire. The project was completed on time and with minimal impact to our customers.

I also coordinated the successful transition of the Gloucester City Council helpdesk from in-house to a Civica run process. This involved running a detailed project plan, updating dependencies, ensuring I had regular updates from the parties involved, running weekly update calls, providing scheduled highlight reports and flagging risks and issues as and when they arose.

With over 9 years’ experience working in a project baResed role, 8 of which have been in the IT industry, I understand the challenges faced in such a fast paced sector and as such have a lot to offer in a pressurized environment.

SKILLS

Excel Advanced Qualified

Prince2 Foundation Qualified

8 years’ experience in an IT firm

EXPERIENCE

May 2015 – Present Project Co-Ordinator, Civica UK Ltd

As Project Co-Ordinator my key responsibilities are as follows:

· Coordinating the installation of PSTN lines, ADSLs and circuits. This includes liaising with multiple suppliers and customers, providing regular update reports, maintaining accurate records of project status, raising purchase orders and

Sept 2007 – May 2015

invoicing the customer once the project is complete.

· Running all BAU Projects for our larger customers. This includes liaising with the SDMs, tech teams, suppliers and customers to schedule work to deliver projects to customer required timescales and standards and producing project documentation to map timescales.

Provisioning Co-ordinator, Civica UK Ltd

As Provisioning Co-Ordinator my key responsibilities were as follows:

· Coordinating the installation of PSTN lines, ADSLs and circuits. This includes liaising with multiple suppliers and customers, providing regular update reports, maintaining accurate records of project status, raising purchase orders and invoicing the customer once the project is complete.

· Raising sales orders.

· Raising purchase orders and subsequently confirming receipt of goods.

· Raising customer invoices.

· Debt administration (both customer & supplier).

· 3rd party maintenance renewal management. This involves liaising with suppliers and account managers to ensure the renewals are still valid, obtaining quotes and the processing renewal POs.

· Domain & SSL renewals.

· Contract management – ensuring customer contracts are amended and any credits due are processed in a timely manner.

· Completing the monthly license returns (SPLA).

· Liaising with both the sales and pre-sales team to provide information about existing customer contracts and ensuring that customer queries have been dealt with.

· Processing internal department orders.

January 2006 – September 2007

Sales Executive, Concept Sign & Display Limited

This role involved:

· Visiting customer sites to discuss signage requirements and then creating a brief for the design team to base their work upon.

· Drawing up customer quotes based on the schemes devised by the design team.

· Liaising with 3rd party suppliers around possible specifications and to obtain pricing for manufacture.

· Completing tender applications.

· Maintaining the company order and quote logs.

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EDUCATION

2002 - 2005 MusB (Hons) 2:1, University of Manchester

2000 - 2002 A-Level Music, A, King Edward VI College, Stourbridge

A-Level General Studies, A, King Edward VI College, Stourbridge

A-Level Biology, B, King Edward VI College, Stourbridge

A-Level History, B, King Edward VI College, Stourbridge

2000 - 2001 AS-Level Maths, B, King Edward VI College, Stourbridge

1995 - 2000 GCSE Maths, A*, Redhill School, Stourbridge

GCSE English Literature, A*, Redhill School, Stourbridge

GCSE English Language, A, Redhill School, Stourbridge

GCSE Double Science, A* A*, Redhill School, Stourbridge

GCSE History, A* Redhill School, Stourbridge

GCSE Music, A*, Redhill School, Stourbridge

GCSE French, A Redhill School, Stourbridge

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