Harvard Phone Service Bundles – DRAFT 1.6Under development - sample

Service Bundle and Features

Voicemail End User Feature Portal

Supports > 1 line

On-line Phone Directory

Single Number Reach

Supports > 1 Device

Soft Phone Client laptop

Soft Smartphone Mobile Client

Supports up to 10 Devices

Essential X X

Enhanced X X X X X Supports 2 devices if

Soft client is not used

X(Soft

Phone or Soft Mobile,

not both); Does not

support iPAD

X(Soft Phone

or Soft Mobile, not

both)

Premium X X X X X X X X X

Harvard Phone User Profiles & Use Cases – DRAFT 1.6

Target Group or Role User Requirements Service Device Type Service Bundle

Open, common and wall areas, labs, and very basic desk phone users

Users or areas with very basic telephony office needs; no directory button access or speed dial buttons. Does have a speaker phone. Voicemail included

Cisco 3905 Essential Service

Large conference rooms Conference rooms with interactive needs; high quality speaker phone and option for distributed microphones.

Cisco 8831 Enhanced Service

Traditional staff or faculty member

Desk phone users on campus with moderate to high telephony needs. Support for 2 directory numbers, 4 soft keys, directory button, speakerphone and voicemail included. GigE interface to desktop.

Cisco 7841 Enhanced Service

Executive staff or faculty member

Users requiring an enhanced color desk set with up to 5 directory numbers and 4 software programmable keys. Also includes voicemail, single number reach, soft phone and single number reach for up to 10 devices.

Cisco 8851 Enhanced Service

Administrative member managing multiple phones

A high powered administrator who manages and covers phone functions for many users in his or her department. Support for 16 directory numbers (or more). Large display.

Cisco 7861 Enhanced Service

Mobile staff or faculty member; International user; Work from Home user

Users who don’t have a desk/office or are very mobile in their job role. Smartphone with extended mobility features, soft phone, voicemail, single number reach for up to 10 devices.

No desk phone. Choice of supported smart phone (Android, iPhone)

Premium Service

Harvard Phone User Profiles and Use Cases – DRAFT 1.6

Target Group or Role User Requirements Service Device Type Service Bundle

Single line w/multiple mailboxes (menu driven)

Single line with multiple voicemail boxes; multiple TAs or TFs share one desk phone.

Cisco 3905 Essential Service w/voicemail

Call Center Users (CIC application)

Need to Determine options for CIC Backup before we choose solution

Cisco 7841 Enhanced Service

Analog extensions Up to 5 uses of the same line on multiple sets on the same floor

Cisco 3905 Premium Service

Virtual lines (SDN) Software defined numbers with no set endpoint. Call appearances on many other phones. A la carte voicemail

No endpoint No service bundle requiredA la carte voicemail

Multiple users accessing one Jabber Client/device

Shared Jabber Softphone on one device, used by multiple people (requires authentication via different user credentials)

Jabber Softphone Client on user computing device

Enhanced Service

Job Share Single device associated with two different users (2 different telephone lines)

Cisco 7841 Enhanced Service

Elevator, alarm, blue light, emergency, fax and student lines, battery operated phones

Services that are exempt from VoIP service, will potentially shrink over time, or require equipment investments to change to VoIP

None These service types will stay on analog legacy Centrex

Notes: • we will be testing a wi-fi desktop phone and desktop video phone• we are working with Verizon to potentially offer a future service bundle for a jabber only client that is lest costly than Premium and

Enhanced services, as well as the ability to use a 7821 set on the Essential service (for directory button support)