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Voicemail Enabled by Unified Messaging
• Read voicemail with Voicemail Preview
• Create customized greetings and call transfer options
• Improved caller ID
• Consolidate voicemail onto a single messaging platform
• Native Message Waiting Indicator announces the arrival of a new voicemail
• Manage voicemail and email systems from a single platform
• Manage UM using scriptable commands and workflows
• Secure confidential and private voicemail
Optimize UserProductivity
Reduce ITManagement
Decrease Cost
IT UserOrganization
Exchange Unified MessagingReplace your voicemail system
Voicemail in Your Inbox
• Extend the Exchange Server vision by bringing voicemail to the inbox
• Simplify tasks and reduce administrative costs by consolidating infrastructure and training
• Expand the reach of Exchange to the telephone to allow “anywhere access” to your inbox, calendar, and contacts
Beyond Traditional VoicemailTriage voice messages quickly
ContextualActions
Inline AudioPlayback
Text Previewof Voicemail
• Voicemail Preview−Save time and money by triaging
voicemail in your inbox by reading the text preview
−Available in U.S. English, Canadian English, French, Portuguese, Italian, Polish, Spanish
Call Answering Rules
Manage RulesDefine a
Personalized Voicemail Menu
Professional and powerful tools
• Call Answering Rules
− As simple as email Inbox Rules
− Provide different menu choices based on the Caller ID
“Do Not Forward” template
• Integration with AD RMS and Exchange Unified Messaging
• Permissions designated by sender (by marking the message as private) or by administrative policy
Protected VoicemailPrevent forwarding of voicemail
Protect All messages or only messages marked Private by sender
Message Waiting IndicatorBe notified when you have a new voicemail
Mailbox servers
UM server
s
Gateway & PBX
Phone
• Exchange 2010 UM supports MWI natively− Configure through UM Mailbox Policy− No new roles− Highly scalable
• Also can send SMS to mobile phone with first 160 characters of Voicemail Preview
• Fax specification is published and available to all partners who wish to have a first-class integration
• TekVizion is the certification partner
• Fax messages appear to the user in a familiar fashion
• Administration is done in EMC for provisioning and de-provisioning
Rich Fax Partner Support
Integrated Experience
Partner Interoperability Program
• Partner connections are authenticated by Exchange
• Choice of hosted or on-premises partners
Flexibility and Security
International Support
Total of 26 Languages
• Catalan
• Chinese (Hong Kong)
• Chinese (PRC)
• Chinese (Taiwan)
• Danish
• Dutch
• English – Australia– Canada– GB– India– United
States
• Finnish
• French – Canada– France
• German
• Italian
• Japanese
• Norwegian
• Polish
• Korean
• Portuguese – Brazil– Portugal
• Russian
• Spanish– Spain– Mexico
• Swedish
Prompts, text-to-speech, speech recognition
Architecture
• UM protocols:− SIP/RTP to gateway/PBX− LDAP to the directory− MAPI/RPC to mailboxes
• Can place UM servers distant from PBXs− Support scale out and
server consolidation
Enterprise-class reliability
Regulatory ControlsFlexibility to meet business needs
Greater control of voicemail
• Voicemail in your Inbox
• Single administration point
• Powerful retention policies can be applied
• Reduces the cost of accessing, querying, and producing voicemail
• Option for standalone voicemail
New-ManagedContentSettings
-MessageClass
IPM.NOTE.Microsoft.Voicemail*
-Name "Voice Mail Retention Period"
-AgeLimitForRetention "30"
-foldername "Inbox"
-RetentionAction "PermanentlyDelete"
-RetentionEnabled $true
Summary
• A great replacement for legacy voicemail• Deep investments in UM features that will add
real benefit to common scenarios− Voicemail Preview− Call Answering Rules− Built-in Message Waiting Indicator− Protected Voicemail− Access to both Contacts and Groups
• 26 languages supported• Provide the controls and protection you need for
your compliance needs
Voicemail: the next generation
Licensing
• A license must be assigned for each instance of the server software that is being run. The Exchange Server license is sold in two server editions:
• Standard Edition: designed for the mailbox needs of small to medium organizations. Also appropriate for non-mailbox roles in a larger Exchange deployment.
• Enterprise Edition: designed for larger organizations that may require a greater number of mailbox databases.
Server
Licensing
• Exchange requires a CAL for each user or device that accesses the server software. There are two types of CALs for Exchange:
• Standard CAL: designed to help users be more productive from virtually any platform, browser, or mobile device
• Enterprise CAL: new integrated archiving functionality and information protection capabilities, while also helping you cut costs by replacing legacy voice mail.
• The Enterprise CAL is sold as an add-on to the Standard CAL. To enable Enterprise CAL features, the user must be licensed with one Standard CAL plus one Enterprise CAL.
Client
Some Negatives
• Voice mail is now email and discoverable• Servers, servers, and more servers, and licenses!• IT management competition• Redundancy of the IT infrastructure – “Exchange
is down again” / robustness• Reliance on Active Directory to work. • Lack of TUI support – only “Aria like”• Auto Attendant capabilities still lacking• Lack of migration tools• Interoperability• No Message Networking
Considerations for putting VM on Exchange
Microsoft® Exchange Server 2010Mailbox High Availability and DR
Email Trends
“Business users report that they currently spend 19 percent of their work days, or close to two hours per day, on email.” – Messaging & Collaboration – Business User Survey 2007, Radicati
“The average corporate user, today, can expect to send and receive about 156 messages a day, and this number is expected to grow to about 233 messages a day by 2012. An increase of 33 percent over the four-year period.”
– Messaging & Collaboration – Business User Survey 2008, Radicati
Email volume is growing
Users expect larger corporate mailboxes
Email is business critical:• Time loss after a failure is measured in seconds•Data loss after a failure needs to be close to zero
Large Mailbox Benefits
• Improve user productivity− Access to all email from all clients− Less time spent managing mailbox quota− Eliminate lost or corrupted .PST files
• Reduce IT operations costs− Simplify email discovery and retention management− Eliminate proliferation of .PST files stored outside of IT
control− Utilize high-capacity disk drives efficiently
Exchange 2010 Mailbox Resiliency• Enables deployment of large, low-cost mailboxes
• Single solution for High Availability, Disaster Recovery, and Backup
− Simplified administration reduces complexity
− Built-in features for mailbox recovery
• Improved availability
• Storage flexibility
Mailbox ResiliencyNew unified solution for High Availability, Disaster Recovery, and Backup
• Evolution of Continuous Replication technology• Provides full redundancy of Exchange roles on as few as two
servers• Reduce backup frequency through up to 16 replicas of each
database• Can be deployed on a range of storage options
Mailbox
ServerDB1
DB3
DB2
DB4DB5
Recover quickly from disk and database failures
Mailbox
ServerDB1DB2
DB4DB5
DB3
Mailbox
ServerDB1DB2
DB4DB5
DB3
Replicate databases to remote datacenter
San Jose New York
Client Access Server
Mailbox Server 1
Mailbox Server 2
Mailbox Server 3
Mailbox Server 4
AD site: Dallas
Mailbox Server 5
Client Access Server
Clients connect via CAS servers
Client
DB2
DB3
DB1 DB4
DB5
DB1
DB2
DB3
DB4
DB5
DB1
DB2
DB3
DB4
DB5
DB1
DB3
DB5
DB1
DB1
AD site:San Jose
Mailbox Server 6
Failover managed within Exchange
Easy to stretch across sites
Database -centric failover
Database
Availability Group
Mailbox Resiliency Overview
Mailbox Resiliency Components• Database Availability Group (DAG)
• Mailbox Servers
• Mailbox Database Copies
• Active Manager
• RPC Client Access Service
• Active Manager Client
DB2
DB1
DB2
DB3
DB1
DB2
DB3
DB1
Active Manage
r
Active Manage
r
Active Manage
r
RPC Client Access Service
DB3
AM Client
Database Availability Group
Mailbox Resiliency Fundamentals• A group of up to 16 mailbox servers that host a set
of replicated databases• Wraps a Windows® Failover Cluster• Defines the boundary of replication and failover
Mailbox servers• Host the active and passive copies of
multiple mailbox databases• Support up to 100 databases per server
Database Availability Group (DAG)
Log File 2
Log File 1
Log File 2
Log File 1
Database behind on logs (e.g Server Reboot)
Log File 4
Log File 3
Databaseavailable for log replication
Send me the latest log files … I have log 2
Log File 5
Log File 4
Log File 5
Log File 3
Database copy up to date
Continuous Replication – File ModeContinuous Replication – Block Mode
ES
E L
og
B
uff
er
Rep
licatio
n L
og
B
uff
er
Log File 6
Log File 6Log is built
and inspected
Log File 7Log fragment
detected and converted to complete logX
Continuous Replication in SP1
Simplified AdministrationReduces cost and complexity• High Availability administration all within
Exchange 2010− Exchange Management Console for common tasks− Exchange Management Shell (PowerShell)
• Mailbox Databases managed at Organizational Level
• Same automated database failover process used for a range for failures—disk, server, network
• Simplified activation of Exchange 2010 services in a standby datacenter
Incremental DeploymentReduces cost and complexity
• Easy to add high availability to existing deployment• High availability configuration is post-setup
Mailbox Server 1
Mailbox Server 2
Database Availability Group
Mailbox Server 3
Datacenter 1 Datacenter 2
DB2
DB3
DB1
DB2
DB3
DB1
DB2
DB3
DB1
Mailbox servers in a DAG can host other Exchange 2010 roles
Backup Using Exchange 2010
DatacenterFailures
AdministratorError
MailboxCorruption
Long Term Data
Retention
Mailbox Resiliency
Single ItemRecovery
Personal Archive + Retention Policies
Lagged Copy
Fast Recover
y
Data Retentio
n
HW/SWFailures
AccidentallyDeleted Items
• Fast recovery• Data redundancy
• Guaranteed item retention
• Past point-in-time database recovery
• Secondary mailbox for older data
Reason for Backup
Recovery Feature
Exchange 2010 Feature Benefit
Mailbox Database or Server failure…..
Client disconnected for <30 seconds
Higher Availability During FailuresKeeping users connected
Client
DB2DB3
DB1
Load Balanced Client Access Servers
Client Access Server failure…..
Client reconnects through another Client Access Server
DB1
DB2DB3
DB1
Mailbox Servers Database Availability Group
DB1
Email Client
Mailbox Server 1 Mailbox Server 2
Client Access Server
• Users remain online while their mailboxes are moved between servers−Sending messages−Receiving messages−Accessing entire mailbox
• Administrators can perform migration and maintenance during regular hours
Higher Availability During MovesKeeping users connected
Improved Transport ResiliencyAutomatic protection against loss of queued email due to hardware failure
Mailbox Server
HubTransport
Edge TransportServers keep “shadow copies” of
items until they are delivered to the next hop
• Simplifies Hub and Edge Transport Server upgrades and maintenance
Edge Transport
Storage ImprovementsNew options with performance enhancements
• 90% reduction in IOPS from Exchange Server 2003
• Smoother IO patterns• Resilience against corruption
Storage Area Network (SAN)
Direct Attached w/ SAS Disks
JBOD (RAID-less)
SATA Disks
Choose from a range of storage technologies to reduce costs without sacrificing system availability
Ex 2003
Ex 2007
Ex 2010IOPS/Mailbox
Exchange 2010 storage enhancements
RAID-less Storage Now an OptionReduces the number of disks required• Just a Bunch of Disks (JBOD) configuration
− One disk per database/log
• Database copies to provide resilience from disk failures
• Automatic page repair improves resiliency
DB1-Active
Database
Log
DB1-CopyA
Database
Log
Page1
Page2
Page3
DB1-CopyB
Database
Log
Page1
Page2
Page3
Page1
Page2
Page3
Large Mailboxes at Low Cost
• Exchange 2010 no longer needs expensive, high-performing disks
• Use storage efficiently and lower storage costs− Larger, slower, lower-cost disks—SATA (Tier 2) Disks
• Maintain reliability and performance
− Built-in Exchange 2010 Mailbox Resiliency features
• Exchange 2010 supports a range of storage options
− Direct Attached Storage (DAS), Storage Area Network (SAN)
− RAID and RAID-less (JBOD)
Mailbox Resiliency Summary
• Single solution for High Availability, Disaster Recovery, and Backup− Simplified administration and fast recovery
− Simplified disaster recovery
− Built-in Exchange 2010 features for mailbox recovery
• Improved availability for users− Online Move Mailbox
• Flexible storage options to reduce costs− Enables deployment of large, low-cost mailboxes
Exchange Online Overview
Our IT budget isn’t big enough to get the advanced security and redundancy we need…
I need to free up my IT staff to work on strategic projects instead of maintaining existing systems…
I need my IT costs to be lower and more predictable…
I want to give users the features of the latest platform but we don’t have the resources to upgrade right now…
IT ChallengesCustomers tell us…
The Benefits of Cloud Services
• Makes costs regular and predictable
• Can reduce operating and capital expenses
• Pricing includes both software and hardware
• Helps IT adapt to mergers and acquisitions quickly
• Makes it easy to extend services to new parts of the workforce
• Accelerates deployments and upgrades
• Reduces maintenance requirements
• Enables IT staff to focus on strategic work
• Provides advanced reliability and security
• Gives users access to the newest features
Cost Agility Simplicity
Quality
“Enterprise e-mail is a complex but essential utility…Offloading this burdensome operation allows IT organizations to focus on solutions that can offer business advantages.” – Larry Cannell, Burton Group
Microsoft Online ServicesEnterprise software delivered via subscription services and hosted by Microsoft
Solutions are dynamic – shrink and grow.Business Productivity Online Suite
Exchange Online Highlights
• Unified Web-based administration center
• Support via phone, Web, and e-mail
• Active Directory synchronization
Simplified Management
• Anywhere access from a variety of devices
• Large mailbox sizes with flexible policies
• Robust collaboration features
Business-class Messaging
• Geo-redundant datacenter architecture
• Multi-layered antivirus and spam filtering
• Archive and encryption services available
Security and Reliability
• Coexistence between online and on-premises
• Comprehensive data migration tools
• Low cost offering for deskless workers
Deployment Flexibility
Business-Class MessagingAnywhere access
• Rich client access via Outlook 2003 and later
• Premium Web e-mail experience via OWA
• Support for a broad range of mobile devices
PhonesPCs Browsers
E-mailCalendaring Mobility Offline AccessContacts Tasks Company Directory
Business-Class MessagingLarge mailbox sizes
• 25GB default allocation
per user• Mailbox sizes can be
customized per user
Simplified ManagementUnified administration
• Manage subscriptions• Provision users • Reset passwords• Configure services• Get help and support• View service health• Access tools and
resources
Simplified ManagementActive Directory synchronization
• Directory Sync tool installed on local server• Synchronizes on-premises Active Directory with Microsoft
Online• Simplifies user provisioning• Powers unified global address list
Simplified ManagementRegular service updates
• Datacenter staff handles security patches and updates• You focus on critical
projects instead of routine maintenance• Your users have access to
the latest capabilities
Security and ReliabilityHighly secure, private and reliable e-mail services• Hardware, network, and datacenter
redundancy• Geographic site resilience• Multi-layered data security• CyberTrust certified• Secure access via SSL
Security and ReliabilityBuilt-in virus and spam protection
• High-accuracy spam filtering• Multiple virus-scanning engines• Covers inbound, outbound, and internal
messages• Included with Exchange Online subscription
z
INTERNET
Deployment FlexibilityCoexistence capabilities
• Exchange Online can coexist with Exchange Server on-premises• All users share the same domain name and global
address list• Enables easy pilot deployments and smooth migrations• Gives you the flexibility to segment your workforce
HQ
Branch Office
• Inbound e-mail routes first to on-premises server and then to Exchange Online• Directory Sync keeps
address lists and groups up to date• Wizard-based setup
process simplifies deployment
Deployment FlexibilityHow coexistence works
Deployment FlexibilityMailbox migration
• Free migration tool available• Tool is installed on-
premises• Migrates all mailbox
items (e-mail, calendar, contacts, and tasks) • Administrator can move
users individually or in bulk• Supports Exchange
2000+, POP3/IMAP
Exchange Online Voice MailDifferences between online and premisise
The good news is Exchange Online UM is almost the same in functionality to the Exchange 2010 on premises UM offering. It offers the following capabilities:• Call answering• Outlook Voice Access• Automated attendant • Message Waiting Indicator for on premises phones• Text transcription of all voicemail• Play on phone
Exchange Online Voice MailDifferences between online and premisise
Some of the key differences:• Autoattendants with Exchange Online UM are DTMF
only. Speech works with on prem Exchange UM only.• Directory look-up with Outlook Voice Access is also
DTMF only. Speech recognition works with on prem Exchange UM only.• Not all UM powershell cmdlets not available such as
UMserver cmdlets.• Limited support of PBX integrations.
Exchange Online Voice MailDifferences between online and premisise
Some of the key differences:• Autoattendants with Exchange Online UM are DTMF
only. Speech works with on prem Exchange UM only.• Directory look-up with Outlook Voice Access is also
DTMF only. Speech recognition works with on prem Exchange UM only.• Not all UM powershell cmdlets not available such as
UMserver cmdlets.• Limited support of PBX integrations. Best served with
Audiocodes/PRI integrations.
PBX IntegrationExample using Audiocodes
Enjoy Lunch!