HCR12 Delivering Quality of Care in Hospitals

Attend this forum and learn how to:• Embed clinical governance to measure and improve patient outcomes• Apply innovative patient-centred models for safety and quality excellence• Focus on quality improvement activities towards medication safety interventions • Develop dashboards and performance KPIs to improve patient outcomes and quality• Strengthen clinician engagement and communication during clinical handover

T | 61 2 9247 6000 F | 61 2 9247 6333 E | [email protected] W | akolade.com.au Produced by: 1

Key Speakers:

How to measure quality indicators to ensure patient safety and outcomes

22nd-24th March 2017Stamford Plaza, Brisbane

Carrie MarrChief Executive Officer

Clinical Excellence Commission

James DownieChief Executive OfficerIndependent Hospital

Pricing Authority

Andrew StrippChief Executive Officer

Monash Health

Jane HancockActing Chief Executive

OfficerCentral West Hospital

Dr Clair SullivanDeputy Chair of Medicine

Princess Alexandra Hospital

Dr Vasudha IyengarChief Medical Officer

Goulburn Valley Health

Dr Michael DalyExecutive Director of Clinical GovernanceMetro South Health

Mark LawrenceExecutive Director –

Finance and PerformanceWestern Health

Amanda CruwysGeneral Manager/ Director of Nursing

St Stephen’s Hospital, Hervey Bay

Dr Chris FarmerMedical Services Director

St Andrew’s Hospital

Dr Philip HoyleDirector of Medical

ServicesRoyal North Shore

Hospital

Darren ClarkNursing Director

Logan Hospital & Metro South Hospital and

Health Service

Jigi LucasDirector – Quality,

Planning and InnovationEastern Health

Fiona HearnExecutive General Manager – Care

Innovation & QualityRoyal District Nursing

Service

Andrea TaylorClinical Nurse

Nambour General Hospital & Sunshine

Coast Hospital & Health Service Queensland

Associate ProfessorJames Lind

Clinical Lead Health Improvement Unit –

Clinical Excellence DivisionDepartment of Health QLD

Kirsty CalabroClinical Incident

ManagementRoyal Brisbane and Women’s Hospital

Joanne GrahamQuality & Accreditation

Operations ManagerBlacktown & Mount

Druitt Hospitals

DeliveringQuality of Carein Hospitals

Wonderful forum that had excellent speakers, and the opportunity to network with other health care workers.

– Armidale Hospital

17 Hours

CPD Points

13 CASE STUDIES

ProudlyEndorsed By:


Delivering Quality of Care in Hospitals

Encouraged me to look at current processes that are used within the organisation. Greater understanding of the standards. Being able to network with

others from other services. Ideas on ways to improve our current system.– Kooweerup Regional Health Service

Who should attend:• Directors of Clinical Governance

• Directors of Clinical Services

• Directors of Nursing

• Nurse Unit Managers

• Quality and Safety Officers

FOLLOW THIS EVENTTweet about this event using #CareinHospitalsand follow @AkoladeAust for daily industry updates!

CONFERENCE DAY ONE I WEDNESDAY 22ND MARCH 20178:00 Registration opens

9:00 Opening remarks from the Chair Sandy Munro, Executive Director of Nursing and Midwifery, Quality and Safety, Rockhampton Hospital

Developing a robust clinical governance framework

9:10 CASE STUDY NSQHS National standards, performance measures and better patient care – does one lead to the other? • Expanding organisational capabilities through better clinical governance • Developing sustainable systems to manage regular clinical audits • Identifying performance measures and outcomes for clinical audits Dr Michael Daly, Executive Director of Clinical Governance, Metro South Health

9:50 Optimising ABF to reduce operational costs and increase efficiency of quality of care delivery • Outlining the progress to date on the National ABF system for public hospitals • Introducing safety and quality into the national efficient price • Future developments for ABF and how it will impact hospital’s service quality James Downie, Chief Executive Officer, Independent Hospital Pricing Authority

10:30 Morning refreshments

11:00 Embedding robust clinical indicators to reduce clinical risk • Setting your organisational structure up with a fit for purpose framework • Establishing processes, structures and systems to measure and improve patient outcomes • Standardising data collection to sustain improvement Carrie Marr, Chief Executive Officer, Clinical Excellence Commission

11:40 PANEL DISCUSSION How do you ensure you are implementing safe systems within your hospital? • Reviewing key challenges to ensuring quality health programs that deliver patient safety and care • How does technology assist you in your role and does it limit your risks? • What should we be focusing on now, to ensure a safe and secure environment in the future? • How do you define quality? Systems process vs. people process Panellists: Amanda Cruwys, General Manager/Director of Nursing, St Stephen’s Hospital, Hervey Bay Dr Chris Farmer, Medical Services Director, St Andrew’s Hospital Andrea Taylor, Clinical Nurse, Nambour General Hospital & Sunshine Coast Hospital & Health Service Queensland Joanne Graham, Quality & Accreditation Operations Manager, Blacktown & Mount Druitt Hospitals

8:00 Registration opens

9:00 Opening remarks from the Chair Kate Brockman, Director, Health Reform

Measuring quality using data and performance indicators

9:10 CASE STUDY How to create financial funding models that ensure the quality of service delivery • Driving consistency in clinical costing and developing service delivery • Sustaining growth in healthcare funding and hospital development • Managing healthcare costs under a blended clinical and financial funding model Mark Lawrence, Executive Director – Finance and Performance, Western Health

9:50 CASE STUDY Measuring clinician performance and providing feedback to improve future practice • Deciding what to measure and why • Gathering data that is accurate and reliable to drive quality improvements in hospitals • Using data as evidence to close the loop between services provided and services required Dr Philip Hoyle, Director of Medical Services, Royal North Shore Hospital


11:00 CASE STUDY Balancing costs and quality of care in the pursuit of value • Linking clinical outcomes to the primacy of accurate costing for value • Improving efficiency and financial viability through joint consideration of cost and quality • Exploring delivery of care models for financial sustainability Dr Chris Farmer, Medical Services Director, St Andrew’s Hospital

Ensuring effective engagement and communication with clinicians and executives

11:40 CASE STUDY Engaging clinicians and consumers in co-creating a positive culture of quality and efficiency • Empowering staff to share their experiences and expertise to streamline process improvement • The role of the Board and Executive in quality • Engaging your consumers as partners in the pursuit for improved outcomes Jane Hancock, Acting Chief Executive Officer, Central West Hospital

12:20 Networking lunch

1:20 CASE STUDY Engaging and empowering staff to achieve a culture of quality improvement • Increasing communication, education and training to improve patient safety • Embedding an understanding that measurement is part of the whole quality improvement cycle • Empowering all staff to report issues and suggest changes Fiona Hearn, Executive General Manager - Care Innovation & Quality, Royal District Nursing Service

2:00 CASE STUDY Building clinician engagement during clinical handover to ensure quality indicators are met • Putting systems in place to manage data and finding the right tools • Establishing evidence based strategies to increase hospital efficiencies • Gaining buy-in for a holistic approach to embed a culture of improvement Kirsty Calabro, Clinical Incident Management, Royal Brisbane and Women’s Hospital

2:40 Afternoon refreshments

3:00 CASE STUDY Using clinical handover tool to drive quality improvement projects and measuring performance • Embedding data collection and measurement into everyday practice • Setting processes, structures and systems to measure and improve patient outcomes • Standardising data collection tools to enhance quality of data Dr Vasudha Iyengar, Chief Medical Officer, Goulburn Valley Health

3:40 CASE STUDY Driving efficiency and delivering high quality care through effective use of data • Identifying what the problems are within a service • Engagement of key stakeholders within the process • Clinical redesign of your hospital to provide optimum care for patients Associate Professor James Lind, Clinical Lead Health Improvement Unit – Clinical Excellence Division, Department of Health QLD

4:20 Closing remarks from the Chair and end of conference


1:20 CASE STUDY Balancing operational efficiency with quality of care to improve outcomes • Ensuring patient care is not compromised for the sake of efficiency • Creating adaptive systems to improve both efficiency and care • Delivering quality patient care through limited resources Andrew Stripp, Chief Executive Officer, Monash Health

2:00 CASE STUDY Developing an effective clinical governance framework to improve patient outcomes and quality • Auditing and monitoring safety and quality indicators to ensure strict governance • Taking an integrated approach to clinician and consumer engagement to ensure transparency • Creating a sound clinical governance to ensure visibility of performance and accountability Jigi Lucas, Director – Quality, Planning and Innovation, Eastern Health


Preventing medication errors

3:00 CASE STUDY Reducing medication related errors by using data to drive improvement • Focusing on quality improvement activities towards medication safety interventions • Promoting a profound understanding of the culture of medication safety • Implementing strategies to use data to improve health and safety in hospitals Darren Clark, Nursing Director, Logan Hospital & Metro South Hospital and Health Service

3:40 CASE STUDY Improving medication practices to ensure the quality of care to patients • Assessing your medication safety systems to identify flaws that could deter service quality • Regularly monitoring and analysing medication incidents to prevent further incidents • Undertaking quality improvement activities to ensure safety use of medicine Dr Clair Sullivan, Deputy Chair of Medicine, Princess Alexandra Hospital

4:20 Closing remarks from the Chair and end of Conference day one



CONFERENCE DAY TWO I THURSDAY 23RD MARCH 20178:00 Registration opens

9:00 Opening remarks from the Chair Kate Brockman, Director, Health Reform

Measuring quality using data and performance indicators

9:10 CASE STUDY How to create financial funding models that ensure the quality of service delivery • Driving consistency in clinical costing and developing service delivery • Sustaining growth in healthcare funding and hospital development • Managing healthcare costs under a blended clinical and financial funding model Mark Lawrence, Executive Director – Finance and Performance, Western Health

9:50 CASE STUDY Measuring clinician performance and providing feedback to improve future practice • Deciding what to measure and why • Gathering data that is accurate and reliable to drive quality improvements in hospitals • Using data as evidence to close the loop between services provided and services required Dr Philip Hoyle, Director of Medical Services, Royal North Shore Hospital


11:00 CASE STUDY Balancing costs and quality of care in the pursuit of value • Linking clinical outcomes to the primacy of accurate costing for value • Improving efficiency and financial viability through joint consideration of cost and quality • Exploring delivery of care models for financial sustainability Dr Chris Farmer, Medical Services Director, St Andrew’s Hospital

Ensuring effective engagement and communication with clinicians and executives

11:40 CASE STUDY Engaging clinicians and consumers in co-creating a positive culture of quality and efficiency • Empowering staff to share their experiences and expertise to streamline process improvement • The role of the Board and Executive in quality • Engaging your consumers as partners in the pursuit for improved outcomes Jane Hancock, Acting Chief Executive Officer, Central West Hospital


1:20 CASE STUDY Engaging and empowering staff to achieve a culture of quality improvement • Increasing communication, education and training to improve patient safety • Embedding an understanding that measurement is part of the whole quality improvement cycle • Empowering all staff to report issues and suggest changes Fiona Hearn, Executive General Manager - Care Innovation & Quality, Royal District Nursing Service

2:00 CASE STUDY Building clinician engagement during clinical handover to ensure quality indicators are met • Putting systems in place to manage data and finding the right tools • Establishing evidence based strategies to increase hospital efficiencies • Gaining buy-in for a holistic approach to embed a culture of improvement Kirsty Calabro, Clinical Incident Management, Royal Brisbane and Women’s Hospital


3:00 CASE STUDY Using clinical handover tool to drive quality improvement projects and measuring performance • Embedding data collection and measurement into everyday practice • Setting processes, structures and systems to measure and improve patient outcomes • Standardising data collection tools to enhance quality of data Dr Vasudha Iyengar, Chief Medical Officer, Goulburn Valley Health

3:40 CASE STUDY Driving efficiency and delivering high quality care through effective use of data • Identifying what the problems are within a service • Engagement of key stakeholders within the process • Clinical redesign of your hospital to provide optimum care for patients Associate Professor James Lind, Clinical Lead Health Improvement Unit – Clinical Excellence Division, Department of Health QLD

4:20 Closing remarks from the Chair and end of conference

POST-CONFERENCE WORKSHOPS I FRIDAY 24TH MARCH 2017 WORKSHOP A I 9:00am–12:00pmHow to achieve quality patient outcomes through the use of data and performance indicatorsHospitals continue to be held accountable for performance against targets, clinical quality and safety. Therefore, it is important that health services develop effective strategies to alleviate congestion with an emphasis on quality care to achieve patient outcomes.In this workshop, delegates will learn:• Embedding safety and quality in your organization• Using data more effectively to improve performance• Key strategies for implementing change• The impact of operations management on patient flow• Engaging and motivating clinicians to drive efficiency

WORKSHOP B I 1:00pm–4:00pmPartnering with consumers to help drive quality and safety initiativesThis workshop examines the essential elements needed to grow a successful partnership. Attendees will hear from both the health service provider and consumer point of view on how to strengthen their organisations consumer partnership strategies.At the end of the workshop, participants should be able to identify and understand:• Key elements of a sustainable consumer engagement framework • Benefits and impacts of working with consumers to progress clinical governance• Mechanisms to support consumer engagement and participation• Key factors required for high performance in patient experience• Strategies to measure performance and identify outcomes as a result of consumer participation

Facilitator: Kate BrockmanDirector, Health Reform

Facilitator: Kirsty CalabroClinical Incident Management, Royal Brisbane and Women’s Hospital

Conference Only $1,699 $1,799 $1,899 $1,999 $2,099

Conference + 1 Workshop A or B $2,299 $2,399 $2,499 $2,599 $2,699

Conference + 2 Workshops $2,599 $2,699 $2,799 $2,899 $2,999

Conference Only $3,899 $3,899 $3,899 $3,899 $3,899

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HCR12 Delivering Quality of Care in Hospitals