Healing Joplin Ozark Center’s Mental Health Disaster Response

Healing Joplin

Ozark Center’s Mental Health Disaster Response

On May 22, 2011 at 5:41 pm our lives changed forever……..

Copyright Ozark Center 2012. All rights reserved.

A perfect stormTwo cells combine west of Joplin

http://youtu.be/zamb5_Q111g


Courtesy of CBS


Courtesy of CBS



Courtesy of CBS



In Remembrance…..


In Memory


The Cost• Death toll – 161• 18,000 cars destroyed• 6,954 residences destroyed• 5,000 jobs affected• 3,500 students displaced – 9 buildings damaged or destroyed• 1,308 pets displaced• 1,150 estimated injured• 1,000 businesses and other offices destroyed • 875 homes damaged• 500 Businesses destroyed• 150 medical and dental offices destroyed• 28 churches destroyed• 4 pharmacies destroyed• 3 nursing homes and 1 senior center (251 nursing home patients evacuated)• St. Johns Regional Medical Center destroyed (181 patients evacuated)• 33% of day care facilities destroyed• 45% of Joplin destroyed• 3 million cubic yards of debris removed


The Bad and The Ugly of Wide-Spread Disaster

• 20 suicides since May 22, 2011• 20% increase in child sexual trauma• Alcohol and drug use up 80%• 50% increase in domestic violence• Gambling increased 40%


Multi-systemic approach…

Our staffOur facilitiesOur clients

The communityThe state and federal requests


Ozark Center losses

• 8 of 14 facilities in Joplin destroyed or significantly damaged

• 47 employees lost homes/cars• 0 employee deaths • 330 consumers displaced • 8 consumer deaths• Records – lost 25 out of 14,000




Personnel Response• Kept all personnel whole for 2 weeks• Relocated staff to other areas to ensure work

available• Employee Disaster Relief Program• Employee Store• Rental cars• Assistance with home repairs• Additional PTO days• Debriefing• Employee Assistance Services• Increased personnel connectedness with supervisors

Our Clients

• Communication is key but difficult• All services running within 48 hours• Facility location changes• Transportation• Medications• Options



Our Clients - Tele-psychiatry• Collaborative effort between:

– UMC, DMH and Ozark Center• Goals:

– Enhances access to psychiatric services in the immediate aftermath– Reduce risk of trauma related complications

• Numbers:– Scheduling approximately 20 hours per week– 15 UMC psychiatrists (5 attending, 10 residents)– Intakes, 1 follow up– 90 days– Expanding to two tele-psychiatry units

• Success?– Lowest no show rate of any other psychiatric service– Client satisfaction reports are high


Our Clients - ACT• What is it?

– Assertive Community Treatment– Evidence Based Practice– “Hospital without walls”

• Multidisciplinary team, meeting daily regarding each client

• 24/7 365 treat the client in their world• Goals:

– Increase available inpatient psych beds– Decrease admit/readmissions– Improve quality of life for clients with SPMI


Community Response Overview • Debriefings –provided debriefings to more than 27 businesses and

organizations and more than 700 people• Gun Safety Program• Increased staff on ACI hot line – 1,500 additional calls over average in first

3 months• Assigned OC licensed clinical staff to the FEMA DRC locations, Red Cross

Shelters, FEMA Point of Distribution Center, Family Access Medical Care Facility, Family Assistance Center, Women Infant Children Center

• Active participation in COAD (Community Organizations Active in Disaster), Early Childhood Care committee, LTRC (Long Term Recovery Committee), Mental Health committee

• Grief counseling groups• Public education


Volunteers

• Problems• Registry

– Background checks– Primary source verification

• Volunteers assigned to Red Cross Shelter, FEMA DRC locations, Governors Resource Center, Family Assistance Center

• Governor’s Resource Event and Memorial Service with President Obama

• 73 total volunteers



First Responder Support

• Critical Incident Stress Debriefing• Grief groups• John McCarmack, Ph.D., John Brown University• Chief Stanley Wade – Psychological Readiness

Combat Training• Dan Diamond, MD – International Disaster Physician• Education• Linkage – Healing Joplin• Basic needs


Lafayette House

Children’s Division

Freeman Health System

Ozark Center

General Public

Joplin Police Department

Joplin Fire Department

Joplin City Officials

Joplin R8 School Systems


Dan Diamond, MD

• International disaster relief doctor and professional speaker

• American Family’s “Building Hope in Joplin” campaign

• “How to stay in the game when your stuff is all gone”

• “Build your personal resilience and coping skills”


Grants Awarded since May 22, 2011

– Missouri Foundation for Health Emergency Grant - $115,000

– SAMHSA Emergency Response Grant (SERG)-$990,335

– Assertive Community Treatment Team - $1,000,000

– Governor’s award - $2,000,000

– FEMA ISP, CCP and RSP - $4,060,000

http://www.disasterassistance.gov/

http://www.mffh.org/Default.aspx


Missouri Foundation for Health• $60,000 emergency funding award

– Funding requested to provide school-based mental health programs – Syed Arshad Husain, MD, world renowned expert in child trauma– 3 day training for OC staff and school officials and lead teachers– 3 day training for up to 60 teachers– Train-the-trainer model– Offered to Joplin R VIII, Thomas Jefferson, Martin Luther, College

Heights and St. Mary schools• $55,000 emergency funding award

– $10,000 for early childhood comfort kits– ¾ FTE to provide social/emotional competency project

• Training focused on social/emotional development• On-site technical assistance• Development of Classroom Action Plans• Observation and Consultation


S.E.R.G. Grant

• Therapy services for uninsured and underinsured adults

• Prevention Plan• Signs of Suicide

Project for Joplin R-VIII



Children’s Trauma Treatment Center• First year funded by Department of Mental Health ($2 million)• Appling for SAMHSA grant in March, 2012• Leased new facility for prominence in the community and to

relocate all child services to one facility• Center of Trauma Excellence for southwest Missouri• Governor issued 3 charges:

– Treatment– School based team– Training/education

• Seek accreditation through National Children’s Alliance and become member of National Child Traumatic Stress Network.




School Based Team Positions supported:

– 5 licensed counselors– 5 community support workers

• Support for school system’s efforts in School Wide Positive Behavior Supports program to reduce drop outs, behavior referrals and in/out of school suspensions

• Evidence Based Practices:– TF-CBT (trauma focused cognitive behavior therapy)– AF-CBT (abuse focused cognitive behavior therapy)– TF-PCIT (trauma focused parent child interactive therapy)– TG-CBT (trauma grief cognitive behavior therapy)– CPP (child and parent psychotherapy)

http://www.joplinschools.org/strategicplan/frameset.htm


School Based Services

Presented by

Gary Bandy, Chief MeteorologistIn conjunction with

Will’s Place, A Healing Center for KidsJoplin, Missouri


FEMA Crisis Counseling Program• Supported positions:

– 65 community crisis workers– 10 team leaders– 1 project manager– 2 administrative assistants– .5 fiscal coordinator– .75 marketing and public relations– 2 crisis counselors for the ACI team

• Goals:– Educate and inform through outreach– Support survivors in problem solving– Help survivors manage stress and develop coping strategies– Help with needs assessment and prioritizing those needs– Facilitate referrals and remain solution focused

• Tools:– Psychological First Aid– Skills for Psychological Recovery– Healing After Trauma






Messaging and Communication

• What is Online Messaging? For today's i-Generation, it is much more than getting another phone line, it's the only form of communication they use. Due to this high usage of Online Messaging, it is also the best way to reach these individuals. That is where 'Talk About It'® comes in.

12 month Recovery Stats• 57% increase in crisis hotline calls• 194% increase in psychiatric services consumers over previous 2

years• No significant change in substance abuse services but lost 28 bed

residential facility • Suicide rates shows a 30% over the previous two years• JPD reports number of suicidal subjects increased 29% over

previous two years• Sexual offenses increased 10%• Overall crime decreased 6%• Alcohol and drug crimes decreased 5%• Child abuse reports decreased 29%


The Anniversary – A Day of Unity



130,009 volunteers provided 810,476.5 hours of service

Recovery• LTRC provided $150,000 in assistance to families with unmet disaster needs• Disaster case managers (FEMA) provided assistance to 1,843 families and

$650,000 worth of assistance for unmet disaster needs• Joplin Area Habitat for Humanity has completed 20 hours and have 46 under

construction• 74% of homes that were affected are either “under permit” or have been

rebuilt• 85% of businesses are reopened and another 10% have plans for reopening

with 5% under construction• 21 NEW businesses have opened• Upon advice from the Citizen’s Advisory Recovery Team, the City has hired a

master developer for community development• 10 major healthcare construction projects completed or underway• Named #4 in Time Magazines “2012 Top 10 Comebacks”


Healing Joplin……

A F-5 tornado can peel the bark from a tree, but it can’t prevent new growth.

An F-5 tornado can tear a gaping wound through the heart of a community, but it

cannot kill our….Spirit

Courtesy of Show Me, the Ozarks Magazine

https://rebuildjoplin.org/


Our spirit survives

Documents

Healing Joplin Ozark Center’s Mental Health Disaster Response