Health and Wellbeing at BT - IOSH/media/Documents/Networks... · • Work fit 2012 - Know Your Numbers • Work fit 2013 – Fit for Life – Mental Health, Muscular Skeletal, Sleep

Health and Wellbeing at BT

Steve Exall

Health and Wellbeing Lead

BT Group plc 23rd September 2015

© British Telecommunications plc

Agenda

• About BT

• Wellbeing strategy

• Wellbeing and Mental Health Framework

- Primary

- Secondary

- Tertiary

• Targeted and tailored interventions

• Getting it into the lifeblood of the organisation

• 15/16


About BT

UK

Western Europe

Asia Pac

Middle East and Africa

Russia / CEE

88,500 FTE BT employees

70,900 UK

17,600 non UK

2014/15 revenues: £18 billion

North America

Latin America

70,900

BT organisation BT Global Services * 18,100

Openreach 32,700

BT Business * 8,000

BT Consumer 6,200

BT Technology, Service &

Operations * 12,300

BT Wholesale 1,500

Group Functions 9,500

* Global operations


Wellbeing, Safety and Health strategy

Wellbeing, Safety and Health purpose

To promote the wellbeing of our people so that they can make a

better world through the power of communications.


Our approach

• The BT approach to Health and Wellbeing has three levels of

intervention:

– Helping people to get healthy (Primary engagement)

– Helping people to stay healthy (Secondary intervention)

– Helping people to recover their health (Tertiary resolution)

The overall aim is to spend more effort on supporting people to get and stay healthy


Training

Education

Management

Leadership

The job

The workplace

BT PEOPLE

Primary - helping people to get healthy


Health Promotion Programmes

• Work fit 2009 - Cancer

• Work fit 2010 - Diabetes

• Work fit 2011 - Get Active

• Work fit 2012 - Know Your Numbers

• Work fit 2013 – Fit for Life – Mental Health,

Muscular Skeletal, Sleep & Energy, Chronic Health

• Work fit 2014 - Your Mind Matters & BUPA Ground Miles Challenge

• Work fit 2015 – Fit for Life – Summer of Sport


Maximise

support

Identify &

address early

Action plan

Build

resilience

Enhance

coping

Secondary - helping people to stay healthy


Secondary initiatives

DECISION MADE TO COMPLETE STREAM ASSESSMENT

STREAM ASSESSMENT COMPLETED ON LINE

RED AMBER GREEN

STREAM REPORT EMAILED TO USER AND NOMINATED LINE MANAGER

EMAIL REPORT INCLUDES ADVICE ON MANAGING

TOP FOUR STRESSORS, TAILORED TO EACH

USER - SENT TO USER AND NOMINATED LINE

MANAGER

NOMINATED LINE MANAGER HOLDS

121 TO DISCUSS REPORT AND

AGREE ACTIONS

OUTPUT FROM STREAM USED TO GUIDE CONTINUING ACTION

PLAN

EMAIL

REPORT SENT

TO USER AND

NOMINATED

LINE

MANAGER

• STREAM

- RED – indicates potential high levels of stress

- AMBER – indicates some degree of stress or is at

risk of becoming under stress

- GREEN – indicates not under stress at the moment

• STRIDE – mental health training

• Passport scheme

• Personal Resilience - 5 Ways to

Wellbeing

- keep learning

- connect with others

- give

- take notice

- be active



HR

LM

Training MMH

Home comes

to work

Resilience

Change

Mindfullness

Guided

Self-help

Counselling

CCBT

CBT Tel, F2F

Rehab

Stay at Work

Get back to Work

Move on with dignity

“OHS”

Tertiary - helping people to recover their health

Case

Management


Tertiary initiatives • Self help

• Proactive/reactive

presentations at team

meetings

• Occupational Health Service

• Employee Assistance

Programme

• Employee Assistance

Management

• Resilience

- Mindfulness training

- Personal resilience

- Management resilience training

- Toolkit

• BT Benevolent Fund

• Managing Mental Health

training for managers

• Cognitive Behavioural Therapy

• Physiotherapy service

• Enabling Workplace

Adjustments

• Enabling Workplace Re-

deployment


Targeted and Tailored Interventions

• Analyse the data by division and business unit

• Determine the nature of issues and at risk groups

• What are our people saying?

• Consult with employee representatives

• Get ‘buy in’ from key stakeholders

• Integrate with unit business priorities

• Construct plan from menu of interventions

• Deliver through business communications channels

• Measure impact and revise


Challenges

• Managing change well

• Getting and maintain MH on the

agenda

• The business case

• Integrated approach

• Good people management

• Reflecting diversity

• Global organisation

• Obtaining buy in at all levels

• Sustaining momentum

• Measures

• Making it relevant to the business

and to the workforce

Enablers

• Establishing sponsorship,

partnerships and stakeholders

• Keeping it simple

• Using multiple communications

channels

• Evaluating and demonstrating

impact

• Communications

• Participation

How to get it into the life blood of the organisation?


2015/16

• More of the same ….

• Aging workforce

• Preventative … upstream … change

• Psychological impact of physical ill health

• Resilience

• Good to Talk – supporting people with mental health

issues

• Alcohol
