Health and Wellbeing at BT
Steve Exall
Health and Wellbeing Lead
BT Group plc 23rd September 2015
© British Telecommunications plc
Agenda
• About BT
• Wellbeing strategy
• Wellbeing and Mental Health Framework
- Primary
- Secondary
- Tertiary
• Targeted and tailored interventions
• Getting it into the lifeblood of the organisation
• 15/16
© British Telecommunications plc
About BT
UK
Western Europe
Asia Pac
Middle East and Africa
Russia / CEE
88,500 FTE BT employees
70,900 UK
17,600 non UK
2014/15 revenues: £18 billion
North America
Latin America
70,900
BT organisation BT Global Services * 18,100
Openreach 32,700
BT Business * 8,000
BT Consumer 6,200
BT Technology, Service &
Operations * 12,300
BT Wholesale 1,500
Group Functions 9,500
* Global operations
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Wellbeing, Safety and Health strategy
Wellbeing, Safety and Health purpose
To promote the wellbeing of our people so that they can make a
better world through the power of communications.
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Our approach
• The BT approach to Health and Wellbeing has three levels of
intervention:
– Helping people to get healthy (Primary engagement)
– Helping people to stay healthy (Secondary intervention)
– Helping people to recover their health (Tertiary resolution)
The overall aim is to spend more effort on supporting people to get and stay healthy
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Training
Education
Management
Leadership
The job
The workplace
BT PEOPLE
Primary - helping people to get healthy
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Health Promotion Programmes
• Work fit 2009 - Cancer
• Work fit 2010 - Diabetes
• Work fit 2011 - Get Active
• Work fit 2012 - Know Your Numbers
• Work fit 2013 – Fit for Life – Mental Health,
Muscular Skeletal, Sleep & Energy, Chronic Health
• Work fit 2014 - Your Mind Matters & BUPA Ground Miles Challenge
• Work fit 2015 – Fit for Life – Summer of Sport
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Maximise
support
Identify &
address early
Action plan
Build
resilience
Enhance
coping
Secondary - helping people to stay healthy
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Secondary initiatives
DECISION MADE TO COMPLETE STREAM ASSESSMENT
STREAM ASSESSMENT COMPLETED ON LINE
RED AMBER GREEN
STREAM REPORT EMAILED TO USER AND NOMINATED LINE MANAGER
EMAIL REPORT INCLUDES ADVICE ON MANAGING
TOP FOUR STRESSORS, TAILORED TO EACH
USER - SENT TO USER AND NOMINATED LINE
MANAGER
NOMINATED LINE MANAGER HOLDS
121 TO DISCUSS REPORT AND
AGREE ACTIONS
OUTPUT FROM STREAM USED TO GUIDE CONTINUING ACTION
PLAN
REPORT SENT
TO USER AND
NOMINATED
LINE
MANAGER
• STREAM
- RED – indicates potential high levels of stress
- AMBER – indicates some degree of stress or is at
risk of becoming under stress
- GREEN – indicates not under stress at the moment
• STRIDE – mental health training
• Passport scheme
• Personal Resilience - 5 Ways to
Wellbeing
- keep learning
- connect with others
- give
- take notice
- be active
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© British Telecommunications plc
HR
LM
Training MMH
Home comes
to work
Resilience
Change
Mindfullness
Guided
Self-help
Counselling
CCBT
CBT Tel, F2F
Rehab
Stay at Work
Get back to Work
Move on with dignity
“OHS”
Tertiary - helping people to recover their health
Case
Management
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Tertiary initiatives • Self help
• Proactive/reactive
presentations at team
meetings
• Occupational Health Service
• Employee Assistance
Programme
• Employee Assistance
Management
• Resilience
- Mindfulness training
- Personal resilience
- Management resilience training
- Toolkit
• BT Benevolent Fund
• Managing Mental Health
training for managers
• Cognitive Behavioural Therapy
• Physiotherapy service
• Enabling Workplace
Adjustments
• Enabling Workplace Re-
deployment
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Targeted and Tailored Interventions
• Analyse the data by division and business unit
• Determine the nature of issues and at risk groups
• What are our people saying?
• Consult with employee representatives
• Get ‘buy in’ from key stakeholders
• Integrate with unit business priorities
• Construct plan from menu of interventions
• Deliver through business communications channels
• Measure impact and revise
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Challenges
• Managing change well
• Getting and maintain MH on the
agenda
• The business case
• Integrated approach
• Good people management
• Reflecting diversity
• Global organisation
• Obtaining buy in at all levels
• Sustaining momentum
• Measures
• Making it relevant to the business
and to the workforce
Enablers
• Establishing sponsorship,
partnerships and stakeholders
• Keeping it simple
• Using multiple communications
channels
• Evaluating and demonstrating
impact
• Communications
• Participation
How to get it into the life blood of the organisation?
© British Telecommunications plc
2015/16
• More of the same ….
• Aging workforce
• Preventative … upstream … change
• Psychological impact of physical ill health
• Resilience
• Good to Talk – supporting people with mental health
issues
• Alcohol
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