Health, Safety, Environmental & Quality Management System · Health, Safety, Environmental & Quality Management System ISO 45001:2018 ISO 14001:2016 ISO 9001:2016 SAMPLE

Health, Safety, Environmental & Quality Management System

ISO 45001:2018 ISO 14001:2016 ISO 9001:2016

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Business Name:

Business Address: ABN/NZBN:

Document Title: Xyz Company Proprietary Limited HSEQMS Manual Document #: HSEQMSM01 Authorised by Version #: 1 Issue Date: Revision Date: Page 2 of 73

© SafetyCulture All Rights Reserved

Table of Contents Distribution Record Register ......................................................................................................................... 4 Amendment Record Register ........................................................................................................................ 4 Introduction ................................................................................................................................................... 5 Scope ............................................................................................................................................................ 5 Exclusions ..................................................................................................................................................... 5

References and Applicable Documents ............................................................................................................ 6 References .................................................................................................................................................... 6 Standards and guidelines .............................................................................................................................. 6

Terminology ....................................................................................................................................................... 7 Abbreviations and Acronyms ........................................................................................................................ 7 Definitions ..................................................................................................................................................... 8

Section 1 HSEQ MANAGEMENT FRAMEWORK ....................................................... 11 1.1 General Outline .................................................................................................................................. 11 1.2 Awareness .......................................................................................................................................... 12

Section 2 LEADERSHIP & WORKER PARTICIPATION ............................................ 13 2.1 HSEQ Leadership and Commitment .................................................................................................. 13 2.2 Occupational Health and Safety (OHS) Policy ................................................................................... 14 2.3 Environmental Policy .......................................................................................................................... 15 2.4 Quality Policy ...................................................................................................................................... 16 2.5 Organisational Roles, Responsibilities, Accountabilities and Authorities Policy ................................. 17 2.6 Participation and Consultation Policy ................................................................................................. 19 2.7 OHS Issue Resolution Policy .............................................................................................................. 21

Section 3 PLANNING ................................................................................................... 24 3.1 Products and Services Requirements ................................................................................................ 24 3.2 Design and Development of Products and Services .......................................................................... 25 3.3 Hazard and Risk Management Policy ................................................................................................ 27 3.4 Legal Compliance ............................................................................................................................... 29

3.4.1 Compliance Obligations Policy ....................................................................................................... 29 3.4.2 Objectives and Targets Policy ........................................................................................................ 30 3.4.3 Change Management Policy .......................................................................................................... 32

Section 4 SUPPORT .................................................................................................... 35 4.1 Support Policy .................................................................................................................................... 35 4.2 Plant, Equipment and Infrastructure Policy ........................................................................................ 36 4.3 Competency, Training and Awareness Policy .................................................................................... 38

4.3.1 Information and Communication Policy .......................................................................................... 41 4.3.2 Document Control Policy ................................................................................................................ 42 4.3.3 Records Management Policy ......................................................................................................... 45

Section 5 OPERATION ................................................................................................ 46

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5.1 Operational Planning and Control Policy ............................................................................................ 46 5.2 Procurement Policy ............................................................................................................................ 49 5.3 Production and Service Provision ....................................................................................................... 51

Section 6 EMERGENCY PREPAREDNESS & RESPONSE ....................................... 54 6.1 Emergency Preparedness and Response Policy ............................................................................... 54

Section 7 PERFORMANCE EVALUATION ................................................................. 56 7.1 Performance Evaluation Policy ........................................................................................................... 56

7.1.1 Monitoring, Measurement and Evaluation ...................................................................................... 56 7.1.2 Inspecting and Testing ................................................................................................................... 57 7.1.3 Calibration Process ........................................................................................................................ 57 7.1.4 Evaluation of Compliance ............................................................................................................... 58 7.1.5 Customer Satisfaction .................................................................................................................... 58

Section 8 AUDITING .................................................................................................... 59 8.1 Audit Policy ......................................................................................................................................... 59 8.2 External Audit Policy ........................................................................................................................... 61

Section 9 MANAGEMENT REVIEW ............................................................................ 62 9.1 Management Review Policy ............................................................................................................... 62

Section 10 IMPROVEMENT ....................................................................................... 64 10.1 Business Improvement Policy ............................................................................................................ 64

10.1.1 Nonconformity and Corrective Actions Process ......................................................................... 64 10.2 Incident Reporting Policy .................................................................................................................... 67 10.3 Incident Investigation .......................................................................................................................... 70

HSEQMS RECORDING FORMS CONTENT .................................................................... 73

Disclaimer: This document contains material to assist in addressing OHS, Environmental and Quality obligations. Although every effort is made to ensure the accuracy of this information at the time of publication, it is provided as guidance only and does not provide legal advice.

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2.7 OHS Issue Resolution Policy Purpose The objective of this policy is to ensure that all OHS issues arising in the workplace are resolved in an efficient, timely and suitable. This policy will provide a practical framework to enable the resolution of occupational health, safety or welfare (OHS) issues that may arise.

Policy The Organisation will adhere to the guidelines and requirements of the OHS legislation and follow a process of natural justice to resolve any OHS issues raised in the workplace.

In attempting to resolve any OHS issue, Xyz Company Proprietary Limited will have regard to relevant matters, including, but not limited to:

� the degree and immediacy of the risk to workers or other persons affected by the OHS issue; � the number and location of workers and other persons affected by the OHS issue; � corrective measures (temporary or permanent) that must be implemented to resolve the issues; � responsibility for implementing the resolution measures; and � consultation between all parties involved and affected by the OHS issue.

Workers will not be penalised for raising safety issues.

Responsibilities The organisation will ensure that:

� an effective Issue Resolution Procedure and associated mechanisms are in place that meets legislative requirements;

� all workers are trained and familiar with and have access to the Issue Resolution Procedure and associated mechanisms;

� review of the Issue Resolution Procedure conducted as necessary.

Supervisor(s)/Manager(s) are responsible for: � informing workers and others about the requirement to participate in actively, and follow, the Issue

Resolution Procedure; � ensuring that all workers adequately trained in how to follow and action the Issue Resolution

Procedure in the workplace; � conducting, and enabling, issue resolution when required with all workers and workgroups; and � maintaining records required by legislation relating to issue resolution.

The HSR/OHS Manager/Coordinator is responsible for: � maintaining and reviewing the Issue Resolution Procedure as required; � ensuring all workers have access to adequate issue resolution information and mechanisms and that

they actively participate in issue resolution; � informing and consulting with the Organisation/CEO regarding issue resolution; � maintaining formal, approved issue resolution mechanisms and records required by legislation; and � seeking assistance from the Regulator, as per the Issue Resolution Procedure Flow Chart (figure 2).

Issue Resolution Procedure All workers are responsible for actively participating in and following reasonable directions in respect of issue resolution.

Informal Issue Resolution Procedure: A worker(s) who wishes to raise an OHS hazard/concern must first discuss the issue directly with their supervisor or manager. The Supervisor/Manager will:

� Consider and investigate the issue, including contacting other workers who may be able to assist with resolving the OHS issue;

� If possible, implement, or arrange to be implemented, actions to address the hazard/issue, as soon as practicable;

� Inform the worker who raised the issue of the outcome of the investigation and all corrective actions; � Ensure a Hazard Report Form is completed and retained as a record; and � Monitor and review the issue at an appropriate and agreed time to ensure there is no repeat of the

problem.

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If the OHS issue is resolved satisfactorily at this stage, then there is no need for further action.

If the OHS issue NOT resolved at this stage, it will progress to the Formal Issue Resolution Procedure. Refer to the Issue Resolution Procedure Flow Chart (figure 2).

In the event of severe immediate risk to workers

In the situation when a definite and immediate safety hazard is perceived, workers or HSR will inform the relevant supervisor. The supervisor will call an immediate halt to work while the matter is investigated.

In the event the Supervisor/Manager fails to agree about the degree of risk present, or the supervisor is not available, the HSR or a worker from that workgroup will direct affected people to withdraw from the hazardous area. They will then inform the appropriate manager of the actions taken pending a full investigation.

Work will not resume until the hazard has been controlled and no longer presents an unacceptable risk to the safety and health of workers and others. Alternative duties will be found for those workers affected.

Refer to the Issue Resolution Procedure Flow Chart (figure 2).

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Figure 2. Issue Resolution Procedure Flow Chart

Document Number Title (Refer to Policies & Forms Folders) HSEQMSM01 HSEQMS Manual P006 OHS Issue Resolution Policy F00010 Hazard Report Form

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HSEQMS RECORDING FORMS CONTENT 1. F00005 Interested Parties Register 2. F00006 Roles, Responsibilities, Accountabilities and Authorities Register 3. F00007 Organisation Chart 4. F00008 Work Groups Register 5. F00009 Safety Meeting/Toolbox Talk Record 6. F00010 Hazard Report Form 7. F00011 Design Approval Checklist 8. F00012 Quality Design Plan Template 9. F00013 Corrective/Preventative Actions Register 10. F00014 Project Acceptance Criteria 11. F00015 Risk Assessment Form 12. F00016 Risk Register 13. F00017 Compliance Requirements Register 14. F00018 Quarterly Objectives and Targets Report 15. F00019 Objectives and Targets Register 16. F00020 Objectives Summary Form 17. F00021 Change Request Form 18. F00022 Infrastructure Responsibilities Register 19. F00023 Plant and Equipment Register 20. F00024 Incident Report Form, Investigation Checklist and Action Report Form 21. F00025 Roles and Responsibilities Schedule 22. F00026 Training Needs Register 23. F00027 Worker Training Record 24. F00028 Worker Training, Competency and Induction Register 25. F00029 First Aid Worker Register 26. F00030 Induction Checklist 27. F00031 Communications Program Schedule 28. F00032 HSEQ Document Register 29. F00033 Operations/Processes Identification Form 30. F00034 Operational Control Development Worksheet 31. F00035 Operational Control Register 32. F00036 Outsourced Process Register 33. F00037 Pre-purchase Checklist 34. F00038 Purchasing Record 35. F00039 Corrective/Preventative Actions Form 36. F00040 Non-Conformance Form 37. F00041 Test Protocols 38. F00042 Products/Processes-Identification and Material Traceability 39. F00043 Product Approval Checklist 40. F00044 Emergency Response Register 41. F00045 Emergency Response Plan 42. F00046 Emergency Drill Report 43. F00047 Emergency Recovery Register 44. F00048 Emergency Recovery Plan 45. F00049 Monitoring Register 46. F00050 Monitoring and Measurement Schedule 47. F00051 Monitoring and Measurement Equipment Register 48. F00052 Measuring and Calibration Register 49. F00053 Training Skills Responsibilities Register 50. F00054 Compliance Evaluation Report 51. F00055 Inspection Test Plan 52. F00056 Annual Audit Schedule 53. F00057 Internal Audit Plan 54. F00058 Internal Audit Report 55. F00059 AS/NZS ISO 9001-2016 Internal Audit Checklist 56. F00060 AS/NZS ISO 14001-2016 Internal Audit Checklist 57. F00061 AS/NZS ISO 45001-2018 Internal Audit Checklist 58. F00062 Management Review Meeting Report 59. F00063 Incident/Near Miss/Hazard Register

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