also inside:

FALL 2008

akwood University’s akwood University’s

Healthcare Administra-Healthcare Administra-

tion Practicum program, tion Practicum program,

as described by Professor Jou-as described by Professor Jou-

ett “Enables students to leave ett “Enables students to leave

with more than just theoretical with more than just theoretical

knowledge.” knowledge.”

“The intention of the practi-“The intention of the practi-

cum is for the interns to re-cum is for the interns to re-

ceive cross functional experi-ceive cross functional experi-

ence in the administration of ence in the administration of

healthcare. With healthcare healthcare. With healthcare

being such a big field, some-being such a big field, some-

times its challenging for stu-times its challenging for stu-

dents to choose the direction dents to choose the direction

they want their career to go. I they want their career to go. I

believe the practicum provides believe the practicum provides

students with a simulation of students with a simulation of

what its like to work in each what its like to work in each

department, thereby equipping department, thereby equipping

them with the knowledge to them with the knowledge to

make an informed decision as make an informed decision as

to which department suits their to which department suits their

future career goals.” future career goals.”

--Professor Gary JouettProfessor Gary Jouett

Advisor 2006Advisor 2006--20082008

In addition, professor Jouett’s In addition, professor Jouett’s

experience with Dynamic Per-experience with Dynamic Per-

formance Physical Therapy formance Physical Therapy

runs much deeper than a refer-runs much deeper than a refer-

ral based relationship. In fact ral based relationship. In fact

Gary received treatment from Gary received treatment from

dynamic performance person-dynamic performance person-

ally which he describes as ally which he describes as

“superior care” for his ankle “superior care” for his ankle

injury.injury.

“After my treatment, I was “After my treatment, I was

determined to work with Dy-determined to work with Dy-

namic Performance. I have namic Performance. I have

never had a friendship develop never had a friendship develop

from any other physician that I from any other physician that I

have dealt with in the past. Not have dealt with in the past. Not

just a friendship… a family.”just a friendship… a family.”

The privilege to intern at Dy-The privilege to intern at Dy-

namic Performance is not namic Performance is not

something an intern should something an intern should

take lightheartedly. With a take lightheartedly. With a

satisfaction rate of 100% from satisfaction rate of 100% from

both students and professors, it both students and professors, it

ranks high in comparison with ranks high in comparison with

other healthcare institutions.other healthcare institutions.

--Jonathan K. GreenJonathan K. Green

StudentStudent Business Profile

7 Family Business

3 Mission and Objective

13 Commitment to the Growth of Students

15 My Life in Marketing

16 Helping You Help Yourself

25 Organizational Structure

Journal Entries

4 Securing the Job

6 Divine Consultation

8 Patients Become Staff

9 Impacting Oakwood

10 One for All and All for One

11 How to Advertise

19 Dynamic Performance Patient Orientation

22 Medisoft

24 HIPAA 1 on 1

28 Growing Pains

20 The Weekly Meeting

23 Would You Like a Job?

1 2

Dynamic Performance is a healthcare facility that best fits the personal de-mands of an impersonally growing soci-ety. This “dynamic” difference that Dy-namic Performance injects into the way business is done has shown a great im-pact on the satisfaction of their clients. The business was founded on the “patient first” philosophy that has a di-rect focus on individualized quality care. With a wide range of services offered by their exceptionally skilled staff they are able to treat “pediatrics, elderly, athletes and would-be athletes”. The patient centered care offered by their services only touches a piece of what makes their services “one-in-a-million” against the competition. From the point of entrance, participants of care are regularly engaged in meaningful conversations with the front desk man-ager/receptionist. After a fair evaluation of Dynamic Performance’s daily opera-

tions, one can conclude that “Dynamic Performance Physical Therapy is a warm caring, friendly atmosphere when you enter the doors.” – Dr. Peterson. Little time and effort is needed before a client becomes part of the Dynamic Per-formance family. By the second appoint-ment a client is known by name and greeted with a smile and sometimes, even a hug if requested. By the end of a client’s treatment, Dynamic Perform-ances’ physical therapists make sure they have explored every action and treatment to pursue the goal of restoring their patient to their maximum func-tional potential. Dynamic Performance genuinely stands

by the objective of treating “each pa-

tient like family taking time to listen to

their concerns, comments and goals.” –

Dr. Peterson. Naturally, Dynamic Per-

formance Physical Therapy fulfills the

obligation of treating the patient’s physi-

cal needs and expands their services to

treating the emotional, mental, and so-

cial needs at no extra charge.

- Jonathan Green

Little did I know tha t my request to do the required practicum course, a semester in

advance, would become to be a fruitful event.

There I was, sitting between Mr. & Mrs.

Peterson and my academic advisor, with no clue of what was in stored for me.

When coming to the hiring seat, I was g iven the

priv ilege of being highly recommended by my advisor in advance. I expla ined the reasoning behind my

multiple majors and the justif ica tion for me being in

the sea t I was s itting in. After explaining the ma ny

extracurricular duties I participated in while attending Oakwood University, I then received the resounding

acceptance of the room.

After the a ccepta nce was a cknowledged in my mind, I proceeded with a great sig h of re lief. Mrs. Peterson

and I then scheduled the hours I would work during the

week. While a ppointing hours on a five days a week

schedule I was coordinated to have twenty–two hours a week in total.

On my firs t day of work, I arrived fifteen minutes ea rly, allowing Dr. Peterson to have time to introduce me to

the staff. A fter a brief introduction to his coworkers, I

was introduced to the five step process tha t Dynamic

Performance thera pis ts used to fulfill the mission of “stopping pain, and getting you ba ck to living ”. As the

doors opened to those in need of thera py, I was

assigned to shadow the front desk manager for ha lf an hour.

Throug h the rest of the period I was introduced to

company policy, guidelines, and objectives. It was after

three hours of strenuous reading a nd sig ning of company ma nua ls ra nging on the subjects of policy on

sexua l harassment to confidentia lity of patients tha t I

was finally done with the initial period of my practicum.

Of course the in depth knowledge obta ined through

the process wa s exceptional but the best part of it was

knowing, “I didn’t have to do that again.”

ittle did I know that my request to do the required practicum course, a se-mester in advance, would become to

be a fruitful event. There I was, sitting be-tween Mr. & Mrs. Peterson and my aca-demic advisor, with no clue of what was in stored for me. When coming to the hiring seat, I was given the privilege of being highly recom-mended by my advisor in advance. I ex-plained the reasoning behind my multiple majors and the justification for me being in the seat I was sitting in. After explaining the many extracurricular duties I partici-pated in while attending Oakwood Univer-sity, I then received the resounding accep-tance of the room. After the acceptance was acknowledged in my mind, I proceeded with a great sigh of relief. Mrs. Peterson and I then scheduled the hours I would work during the week. While appointing hours on a five days a week schedule I was coordinated to have twenty–two hours a week in total. On my first day of work, I arrived fifteen minutes early, allowing Dr. Peterson to have time to introduce me to the staff. Af-ter a brief introduction to his coworkers, I was introduced to the five step process that Dynamic Performance therapists used to fulfill the mission of “stopping pain, and getting you back to living”. As the doors opened to those in need of therapy, I was assigned to shadow the front desk man-ager for half an hour.

Through the rest of the period I was intro-duced to company policy, guidelines, and objectives. It was after three hours of strenuous reading and signing of company manuals ranging on the subjects of policy on sexual harassment to confidentiality of patients that I was finally done with the initial period of my practicum. Of course the in depth knowledge obtained

through the process was exceptional but

the best part of it was knowing, “I didn’t

have to do that again.”

3 4

Steve Marr has learned from 40 years of business experience that God's way works.

As an author, speaker, radio host, and business consultant , Marr helps compa-nies and organizations apply the ancient wisdom of the Bible to avoid the com-mon mistakes and headaches of growing a business.

Marr offers spiritual and practical insights through one-on-one consulting , a monthly syndicated business column , his published books —including the new-est 2007 release of Integrity in the Workplace—and the one-minute radio fea-ture "Business Proverbs," which can be heard on 1,260 radio stations interna-tionally.

Steve Marr

President of Business Proverbs

3434 Anthem Way, STE 118-614

Phoenix, Arizona USA 85086

866-621-8829 (Toll Free)

uring the first week of work I was introduced to the spiritual

motivation that guided the

leadership of Dynamic Per-

formance Physical Therapy. The boss, Monique, took the time to es-

tablish her reasoning of the rele-

vance of the depression society was going through by introducing me to

Steve Marr‟s article, “Applying

Faith When Economic Fear Strikes”. The article managed to convey prin-

ciples that dealt with a vast array of

suggestions which applied faith dis-

ciplined concepts. Using biblical text as a support for his reasoning, Steve

Marr used texts like; “Cast all your

anxiety on him because he cares for you” (1 Peter 5:7 NIV) to illustrate

the importance of giving all our wor-

ries of the world, in relation to your business, on God. It was a “breath of

fresh air” to see how business could

be so positive and justified in a cor-

rupt and troubled world.

That same week, Monique had taken

the initiative to receive a free first time consultation from Steve Marr

over the phone.

“Our in goal in the conversation with Mr. Marr was to see how he incorpo-

rated biblical principle in business

practice. We liked how he often used scripture to backup his statements.

He also attentively listened to what

our concerns were. We contacted him because our pa-

tient numbers drastically decreased

when compared to the same quarter

of the last fiscal year and the fear of knowing the coming summer months

were going to yield less and less cli-

ents naturally. Typically we focused on improvement of communicating

with our doctors. A suggestion given

by Mr. Marr was to keep relevant

statistics that show discharge survey information in relation to who the

patient‟s physicians were, allowing

us to determine the total satisfaction,

categorizing them according to the referring physician. He suggested us

to not only track the overall client

satisfaction but also the reasons be-hind their satisfaction or dissatisfac-

tion.

He suggested methods to increase our patient loads by expanding hours

due to the economic times. His rea-

soning to expand our hours was

based on the fact that people were less likely to leave work for therapy

due to the economic struggle. He

promoted giving good and quality data amongst all individuals in-

volved in the business‟ internal and

external communications to help overall performance. He offered his

services free of charge as a ministry

for the first consultation and only $25 for additional consultations. At

the end, he took the time to pray

with me and Dr. Peterson.

I enjoyed his philosophy on creating a team oriented business that focuses

not only on the well being of the

team overall but also the individuals of the team as well.”

- Monique Peterson

After their consultation Mr. and Mrs.

Peterson made the step of opening

Dynamic Performance Physical

Therapy‟s doors eighteen extra hours in the week to increase client reten-

tion. Dr. Peterson has also taken the

step of personally communicating their gratitude for referrals from their

corresponding physicians with the

marketing manager Cheryl Kemp.

- Jonathan K. Green

5 6

fter a few weeks of working be-

tween the front desk and the back office, the business was forced to

endure a loss that slightly downed the

spirits of the workers. Unfortunately, we

had to say a temporary goodbye to the

Front Desk Manager, Nikki, because of

an in home emergency. Her position was

not one that could be easily filled.

After a week of stretching the current

staff beyond their normal capacity. There

was a woman with an excellent spirit and

skill, who was interested in becoming one of the staff‟s family.

Linda Pepper was a patient twice, once in

2007 and again during fall 2008. Miss

Pepper was referred by her doctor 2007

for a tendon injury in her ankle. She de-

cided to return to Dynamic Performance

Physical Therapy in 2008 for a second

injury based on the excellent treatment

and environment she was exposed to dur-

ing her previous visits. She could have gone to “TLC”, a physical therapy center

closer to home, but due to her experience

went the extra distance, to participate in

Dynamic Performance‟s care.

Interviewer:

“How would you describe your

past patient experience with Dy-

namic Performance Physical

Therapy?”

“After the very first visit I felt like part of

the family. By listening to my questions

and concerns as well as they did, they

made me feel as though I was some

friend hadn‟t seen in a long time. They

taught me enough to continue, even to

this day, in activities that would help pre-

vent future injury. The services they ren-

dered were exceptional and the motiva-

tion to get better was all I needed and

more.”

Interviewer:

“How did you obtain your posi-

tion now?”

“One day I was sitting in the lobby and

saw a sign posted that read „temporary

help wanted‟ and decided this would be a

great opportunity to become a part of a

place that made me feel at home. A week

later at 9:00am I was discharged as a pa-tient and at 9:01 I became an employee!

Happily to say, she concludes that the

opportunity to become staff was as re-

warding as she thought it would be and

more.

“Now I am able to treat patients with the

same care and affection I was given from

my point of entre.” - Linda Pepper

Currently Linda works as the Front Desk

Manager, which entails contacting cli-

ents, scheduling appointments, organiz-

ing and adjusting documentation, contact-

ing and coordinating care with insurance

companies, and creating a family friendly

environment in the lobby.

- Jonathan K. Green

onique Peterson Graduated from

Oakwood College in 1999 and Loma

Linda in 2003 with a bachelors and

masters in Social Work respectively.

David Peterson attended a pre-physical therapy program at SUC for

about 2 years and obtained his bache-

lors of science, masters in physical

therapy, and doctorate in Physical

Therapy degrees at Loma Linda Uni-

versity, finishing in 2002. Being in

the same choir, Monique and David

Peterson had initially become ac-

quainted with one another . During a

traveling incident where Monique‟s

car had broken down on the side of

the road, it was David, who would answer to the need of the damsel in

distress. From that point on a fire

between the ambitious couple was

created that has not been extin-

guished till this day.

“Initially the family business started

as a big dream. David was working

as a director at a physical therapy

practice in Huntsville, AL which

closed down in 2004. David's dream of becoming a physical therapy prac-

tice owner became a reality with de-

termination and divine intervention

as many doors began to open his

path. After David was approached by

the manager of Oakwood industries

about available office space he

jumped on the opportunity prayer-

fully. After signing the papers for the

building, David sitting with a close

friend, decided to pray for divine

intervention. Not too long after the prayer a woman walked through the

front door questioning whether or not

his practice was accepting patients

and if she could schedule an appoint-

ment. From that point on, David and I

knew they were doing what they

were doing. The right thing. With no

regrets, starting with little to no re-

sources we decided to take a once in a lifetime risk. David hired our first

front desk manager from his former

workplace and from that point on the

business grew.

David begun treating up to twelve

patients a day. My job in in-home

family counseling began to be very

strenuous, leaving little time for me

and my husband to spend quality

time together. We began to pray for

wisdom from God, to have control over the situation, and the result was

me joining the Dynamic Performance

Team. When I began my position as

the Administrative Director I imple-

mented scheduled work hours and

added tangible value to the business

operations by working on the physi-

cal appearances and patient comfort

driven commodities. As we began to

grow, Doc began to look for more

help in the clinical area. This was a major challenge, for prior we never

had a second employee in the clinical

area. As the Administrative Director I

began to analyze and seek out the

information on how to hire a Physical

Therapist Assistant. I went through

mal practice insurance requirements,

professional licensure requirements,

insurance contract requirements, job

descriptions, average salaries for the

position, and a budgeting analysis.

The biggest requirement of a new employee was that the assistant fit the

family therapy model, producing pa-

tient centered care.

Over the years there have been many

other growing pains such as bringing

our billing and collections in-house,

office expansion and growth, and

going from three to up to seven staff members.”

- Monique Peterson

Administrative Director

Currently Monique is exploring the

option of expansion in order to in-

clude psychosocial therapeutic pro-

grams to their practice. Monique is

also seeking licensure in the state of

Alabama. As she pursues her licen-

sure she plans on moving into a more

part-time role as she continues work-ing with Dynamic Performance

Physical Therapy.

Dr. Peterson wishes to ensure that

education is readily available from

Dynamic Performance, whether it be

through the “help you help yourself”

lectures or accepting interns, ensuring

that Dynamic performance is an edu-

cational facility as well as an clinical

facility. He is determined to giving the best service by finding the best

workers possible in order to serve

others “Dynamically”

“I love it! There‟s nothing better

than having your own business that

you can experience with your very

own family. Setting business goals

together really helps the family on

and off the work schedule.”

- Dr. David Peterson

Physical Therapist

7 8

aturally, I became a strong advocate of Dynamic Perform-ance Physical Ther-

apy. The company‟s determi-nation for excellence and client satisfaction motivated me to bring as many as I knew suffering from physical ailments to Dynamic Per-formance‟s exceptional “golden” services. My advo-cacy was primarily centered on influencing the people at Oakwood University. Unfor-tunately the age range and well health of Oakwood‟s students left my advocacy on many “deaf ears”, except for one. A good friend of mine and an Oakwood University stu-dent, Michael Jasper , suffer-

ing from an injury he ob-tained three years ago, when we went to Canada touring with our choir Voices of Tri-umph, and was still putting up with his leg injury. With my new found trust in the services of Dynamic Per-formance, I urged and pleaded with Michael to come for an evaluation. To this day he has continued with his treatments and has attested to never feeling “this good in a long time.” Truly Dynamic Performance Physi-cal Therapy has worked the ministry and miracle of “stopping pain” and giving a better life back to Michael Jasper. - Jonathan K. Green

Michael Jasper performing his routine

leg exercises as directed by his Dy-

namic Performance physical therapist.

nfortunately, being part of a

non-for profit private institu-

tion under the Seventh-Day Adventist General Conference,

leaves the participants of Oakwood

University‟s Adventist Risk Health

Insurance coverage at risk of not

being treated at points of injury by

just any ordinary healthcare institu-

tion.

There are the selected few health-

care institutions in Huntsville, AL

that participate in coordinating care

for Oakwood University‟s students. Because of there scarcity, Oakwood

regularly conducts a health fair that

advertises these institutions to the

Oakwood community.

Regularly these institutions work as

a cohesive body that refers patients

and implement strategy to help one

another achieve their goals of per-

formance. This “one for all and all

for one” strategy shed a tremendous

amount of light on the fact that eve-

ryone needs each other to survive,

either organizationally or independ-ently.

I jumped on the chance to further be

an advocate of Dynamic Perform-

ance Physical Therapy in a more

formal setting when granted the

opportunity to attend the health fair

for this fall semester. Dr. Peterson

thoroughly went through the rea-

sons for physical therapy to ensure I

was educated enough to answer the

peoples questions. Dr. Peterson went as far as to described what

type of patients that were potential

therapy patients and the reasons

why therapy was relevant to them.

He described how he could look at a

person and diagnose their issues by

looking at small distinct characteris-

tics, such as the way they walked,

ran, sat, and much more.

As each observer came to the table

they were greeted with a smile and

given a complimentary pen, free

therapy session certificate and cal-

endar for the year 2009-2010. A pitch, of course, was given and

there were the few that managed to

schedule appointments and win

complimentary gifts of Dr. Peter-

son‟s video on dealing with and

diagnosing back pain.

Due to the early time of the day that

the fair was scheduled, many stu-

dents were in class and thus could

not participate in observing the in-

stitutions involved in the fair. When the time reached close to noon, Dr.

Peterson and I went back to the of-

fice and called it a day.

- Jonathan K. Green

MitsXpression (214)668-9876

9 10

Founded in November 2008, MitsXpression

introduces the world to a vast array of

services. Services range from filming, fash-

ion design, concept art, jewelry making and

much more.

E-mail

animemits2319@yahoo.com

Phone

(214) 668 - 9876

Website

mitsxpression.shutterfly.com

uring a brief lesson with Dr. Peterson, he high-

lighted a few major points on how to be successful

when advertising. This discussion, having derived

from observing the companies table display gave

me three incites on how to be an effective advertiser.

1. Create a catchphrase that can effectively attract

your consumers.

i.e. “stopping pain and getting you back to

living”

2. Back up your business with a “Dynamic” business

card.

● A “Dynamic Card” must have something go-

ing on wherever you look, to ensure that the

reader’s attention is received.

3. If you want to look official to the most investigative

consumer make sure you have a good website.

● If you don't have a website, then you’re a no-

body in the eyes of internet users.

4. Keep a consistent theme , slogan, and color that can

help direct the consumers back to the same source

In an attempt to professionally grasp the concepts more

fully, I created a business venture with a close friend

who is an artist and didn't know where to start in ex-

ploring their personal business.

So far, through following Dr. Petersons instruction, I’ve

taken the initiate to create a website and help develop

business cards to market her skills effectively.

You have to know where you are. People are visual and

they want everything to look alike. The biggest for of

advertisement is people. When dealing with potential

patients, its all about the first call. Being friendly and

genuine is definitely key.”

11 12

fter first coming to Dynamic Perform-ance in February 2007 as an intern, Jason had volunteered without the ex-pectation of being employed perma-

nently by Dynamic Performance Physical Therapy. “I did see it as advantageous to shadow the workers at dynamic performance but I

never saw all this coming. When starting as a volunteer and being exposed to just a few things dealing with physical therapy I began to have a wet appetite for the life that a Physical Therapists led. The person I was shadowing decided to go back to school, and I was then offered his position thus explaining why I’m here today.” - Jason Hutchinson Jason Transitioned into the interest of Physical Therapy, from originally being a Business Administration graduate of Oakwood College, through a personal practice with his grandfather five days a week, helping his grandfather around the house one summer. He

saw a brochure at the Curry-in-a-Hurry restaurant for Dynamic Performance. After recalling his satisfaction in the help he was

committed to doing for his grandfather during the summer “I real-ized I could benefit people more by helping the progression of their life, from a stage of low functionality to a stage of high functional-ity.” - Jason Hutchinson Jason now works as a technical administrative assistant who assists

with patient care, front desk management, and orienting new vol-unteers . Currently he is finishing his undergrad prerequisites in order to pursue his masters in Physical Therapy. Like he was passed the torch only a year ago, he continues to motivate and sup-port other volunteers in the field he has grown to love and cherish. Like Jason, many other students utilize Dynamic Performance as a source of knowledge and experience to enable an easier entry for them into organizations of higher learning and institutions for em-ployment. -Jonathan K. Green

13 14

heryl, the marketing director and commu-nity liaison is in charge of making sure to understand what the community needs.

She visits doctors and communicates with pa-tients on a regular basis. “My job is all about building relationships. I‟ve been in this commu-nity for over 30 years and my major advantage in this position is that I‟m a credible correspon-dent in the community.” Cheryl also makes lit-erature and coordinates health fairs to ensure that Dynamic Performance is always reaching the community. “I can‟t live without my planner. This job is all about scheduling and teamwork.” As a registered nurse she used to do marketing for Central North. “While on the job I had a car wreck and received therapy for several years, causing me to go through having over 10 sur-geries. After finally having a rod put in my leg,

Dr. David Peterson taught me how to walk all over again through aquatic therapy. From that experience I knew his quality of work was excep-tional. He was a friendly outgoing person and an expert in his field, who stuck by the state-ment that therapy should not hurt, going op-posed to the common trend „no pain, no gain‟.”

“Through the great relationship I had with Dr. Peterson, he offered me a marketing job at his establishment after I was laid off of work for my condition. Dynamic Perform-ance truly supplied a need in more than one way in my life” -Cheryl Kemp Marketing Manager

ynamic Performance Physi-

cal Therapy‟s public rela-

tions department is con-

stantly working to ensure they

are touching the community in

some form or fashion.

“Helping You Help Yourself” is

an outreach program Dynamic

Performance uses, which allows

people to have a method of

knowing about new and upris-

ing health issues and concerns

in the community. It also enable

doctors from other institutions

to come and enhance their rela-

tionship with our establishment

as well as inform the commu-

nity of health threats and oppor-

tunities it is facing today.

“The programs popularity has

grown so much that physicians

who are committed to reaching

out to the community, often call

us to reserve dates to share a

new message instead of us hav-

ing to reach them in order to

schedule appointments. We‟ve

managed to maintain a consis-

tent relationship with many dif-

ferent healthcare institutions

because of the Helping You

Help Yourself program. Also,

we often times give personal

gifts to every physician that re-

fers their patients to us to com-

municate our gratitude for every

effort the doctors make to pro-

mote our institution.”

-Cheryl Kemp

Helping You Help YourselfHelping You Help Yourself

15 16

AIR

Life on this earth as we know it could not exist for very long without the most basic of needs-oxygen.

The body can go for only about five minutes before it collapses without oxygen.

In the lungs, dirty, waste-filled air is exchanged for pure air that in turn is transported to the entire body.

Pure air enlivens the brain, lungs, muscles, nerves and any other structure it comes in contact with.

The best air comes from being outside, near plants-especially trees. Evergreen trees have a high concentration of the healing, negatively charged ions, necessary for the body.

The best time to get good, clean air is in the early morning hours, outside, when cars and other motorized vehicles have not begun to emit dangerous wastes into the air.

SUNSHINE

By far, the best source of vitamin D known to man Improves the immune system by increasing white blood cells-Prevents and counteracts SAD (Seasonal

Affect Disorder)-Stimulates the pineal gland which produces melatonin that aids in improved sleep at night.

Sunshine stimulates insulin production

Sunshine decrease the effects of depression

17 18

very time a new patient was in-troduced to therapy at Dynamic

Performance for the first time, they

were given a brief introduction to what

Dr. Peterson calls “The Three Levels of Care”. When introduced to the con-

cept it was easy to distinguish the

physical therapy Dynamic Perform-ance participated in from any other PT

services.

When introduced to the three layer

process by Dr. Peterson he highlighted

that the reasoning behind any form of

PT is to assure that the participant‟s motion restoration is being assessed

and the causes of the patients problem

are being underlined and dealt with.

Level 1 of care, Pain Relief, as de-

scribed by Dr. Peterson, “is the thing that gets clients in the door from the

beginning.” He also mentioned how

pain relief can be attained in a short amount of visits but not necessarily

solve the cause of the issue the patient

was facing.

Level 2 of care, Handling the Cause, is

the most important aspect of therapy,

which finds any and all underlining causes of the superficial pain a client

may be dealing with. Until this is dis-

covered, therapy cannot be successful. Unfortunately, most insurance provid-

ers do not cover the treatment of the

underlining causes of pain or loss of

functionality. This mal-action of insur-ance providers causes many to go

through level 1 of care more times than

they have to, had their client's causes of pain been assessed.

Level 3 of care, Return of or Improve-ment of Function, focuses of the life-

style and personal preferences of the

patient. Dynamic Performance wants to “get its patients back to living” by

enabling them to do the things they did

before their injury. For instance, Dr.

Peterson attested to having a patient who's goal was to be able to walk in

high heels again, so measures were

taken to implement high-heels in their therapy session.

Dr. Peterson defines Dynamic Per-formance Physical Therapy‟s goals as;

“helping patients achieve the highest

level of wellness that they can, to han-

dle not only the pain (which is a symp-tom of the real problem), but the un-

derlying cause of the pain so that the

problem doesn‟t occur again. We also want to educate patients so that they

can maintain their health or even im-

prove upon it in keeping with the goals that they set for themselves.”

- Dr. David Peterson

As it is consistent with their family oriented

style of business, Dynamic Performance con-

ducts their weekly Friday meetings in a re-

laxed family style format. After they prayed

for the meeting to progress successfully, Dr. Peterson opens the floor with a “what if”

question. The focus of the meeting was to re-

establish the importance of communication

with the clients and their physicians. To make

the discussion relative to all the employees

daily lives, the ordinary situation of getting a

hair cut was used to obtain a visual. The dis-

semination of information or feedback be-

tween the employee and his or her referring

physician was focused on being the grounds

for a positive relationship between the two.

A few jokes were said, and allot of informa-

tion was gathered. Statistics on discharges and referrals were discussed, and the thera-

pists had the opportunity to express their ex-

citement on particular cases. The meeting was

clear concise and with direction. There were-

n‟t any prolonged discussions on unresolved

issues, only results. It was a meeting that ran

like a well oiled machine. The cohesiveness

of the Dynamic Performance family if in any

particular situation could be seen then.

You could call the meeting a collaboration

and organization of useful information, strate-

gic planning and results session, or any other

formal discussion, but even though all that

took place and much more, within the walls of Dynamic Performance it took on the form

that couldn't be characterized any less than as

“Family Bonding”.

- Jonathan K. Green

19 20

rom day one, I was exposed to the electronic data processing software

known as medisoft. This compre-

hensive software allows Dynamic Per-

formance Physical Therapy to keep up with client personal and billing infor-

mation, scheduling, accounts payable

and receivable, doctors and insurers information, and much more.

The first day of my exposure, I learned the simple tasks of scheduling appoint-

ment and the various dimensions of

appointment verification. In continua-

tion with my training I processed the initial billing information that was lo-

cated on manual treatment sheets the

therapists filled out.

I later resolved issues with insurance

verification, adding patients and their physicians to the system, and discharg-

ing patients as well. There were many

dimensions involved in each of these

transactions. In the effort of verifying insurance it had to be determined

whether it was accidental coverage,

workman's compensation, or personal insurance issues by contacting their

lawyer, insurance providers, doctors, or

employer. After the verification, the

patients were then given an appoint-ment time and entered into the system.

Dynamic Performance also taught me

to take the initiate to inform the pa-tient‟s physician on all the levels of

care and satisfaction that their patient

was currently receiving.

Back in the accountant‟s office, I was involved in the process of sending out

billing notices produced off of

medisoft . This process entailed pro-

ducing new billing information, send-ing and resending billing notices and

statuses to overdue clients. In the ac-

counting department I also handled checks and reconciling various deposits

to ensure that a balance of zero left

over every time and patient payments were being processed accurately.

Medisoft was great tool that enabled

me to understand the process of elec-tronic documentation in the healthcare

setting.

-Jonathan K. Green

MEDISOFT v14 SP1 NOW AVAILABLE

Contact our direct sales team at 800-333-4747 or find a

Medisoft Value Added Reseller in your area.

21 22

ith the extension of the regular workday, Dynamic

Performance Physical Therapy encountered a need.

Monique confirmed with me that there was an opening

for a front desk position that would help cover the extra

eighteen hours in the week. She was open to suggestions, but I had no ideas at the time other then extending the

search to on campus students that needed a little extra

cash.

Before going back to my dorm room, the thought of seek-

ing out potential employees left me. For the next couple

days I had to work the late shift back in the office of Ed-

wards Hall until 1:00 am. Each night, the activities coordi-

nator of the Business Department‟s business club Phi Beta

Lambda was speaking on the phone in the lobby and talk-

ing to multiple people at the same time.

It didn't occur to me that moment, but after going to my

room that evening something told me to step out my door.

I looked in the game room across the hall to see Leonardo

Selman standing by the doorway. Suddenly I had a revela-

tion. Could it be that this well mannered young man, who

had a knack for being exposed to social situations needed

a paying job.

I called Leonardo over and asked him the simple question

“Would you like a job?”, and without holding back, he

gave a resounding “yeah!” We scheduled a time for him to come to the office and departed one from the other.

The next day, I mentioned Leonardo to Monique and she

gave her approval. Later that day Leonardo came in and

Monique and I conducted an interview session with him.

Having met the requirements for hire, Leonardo was hired

on the spot, and now is working on call and temporarily

while he attends Oakwood University.

After three weeks of his employment, he came to me with a smile and told me “oh yeah, I forgot to say thank you,

very much.” That experience not alone gave me a sense of

contentment, but enhance my love for helping others.

-Jonathan K. Green

fter going through a week of

being informed on Healthcare

business policy and transactions,

Monique discovered it was time

for Dynamic Performance Physi-

cal Therapy's regular meeting on

the Health Insurance Portability

and Accountability Act of 1996.

To put my training into practice,

Monique designated me to be the

coordinator for the presentation

and the pre and post testing of the

employee’s knowledge on HIPAA.

The presentation included various

facts ranging from the obvious to

the unknown, most recent up-

dates. To find the most current

and reliable information on HI-

PAA, Monique directed my atten-

tion to the United States Depart-

ment of Human Health Services website (http://www.hhs.gov/

ocr/hipaa/). Information dealing with states of emergency and

client’s rights were introduced with the presence of unfamili-

arity amidst the staff. In fact, that week, the United States De-

partment of Human Health Services had added two new pri-

vacy rights amidst the many other additions that month.

Privacy rules regarding the National Provider Identifiers along

with Electronic Data Interchange were amongst the major top-

ics I discussed throughout the presentation. The overall pur-

poses of the presentation was to introduce ways to:

1.Improve portability and continuity of health insurance coverage. 2.Prevent waste, fraud, and abuse of health insurance and health care delivery. 3.Promote the use of medical savings accounts. 4.Improve access to long-term care services and coverage. 5.Simplify the administration of health insurance.

23 24

here is nothing like the Dynamic Performance experience. The loving atmosphere

and friendly smiles will be missed greatly. I conclude that I‟ve grown far beyond my

expectations and I‟m happy that I can now share a piece of that experience with the rest

of the world. If there is anything that I took from this experience, above all else, is that

God must be my guide. In every action and every word said, the Dynamic Performance

team never slipped up. Their performance was genuinely God inspired and the satisfac-

tion of their clients reflected that. Even though I was an intern for only two and a half

months, I‟ve obtained a family and friendships that will last for no less than a lifetime.

Thank you, Dynamic Performance Physical Therapy.

Sincerely, Jonathan K. Green

25 26

Benefits Manager

Monique Peterson

Office of Treasury

David and Monique Peterson

Accounts Collector

David and Monique Peterson

Technical Delivery

David Peterson, DPT

Qualifications/Quality Assurance

David and Monique Peterson

Marketing Director

David Peterson, DPT

Board of Directors

David and Monique Peterson

Division 1

Division 2

Front Desk Manager

Lind Pepper

Accounts Administrative Assistant

Jason Hutchinson

Administrative Director

Monique Peterson

Accounts Manager

David and Monique Peterson

Patient Angel

David and Monique Peterson

Purchasing

Monique Peterson

Payroll

Monique Peterson

Physical Therapist

Eddie Goodman, III

PTA

Alfrie Healy

Physical Therapy Aide

Jason Hutchinson

Marketing Assistant

Cheryl Kemp

Executive Directors

David and Monique Peterson

Assistant Front Desk Manager

Jason Hutchinson

Division 3

Division 4

Division 5

Division 6

Division 7