Heather Malcolm MSN, RN-BC Nurse Educator WVU Healthcare -
Center for Education & Organizational Development
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1.Define Horizontal Violence. 2.Identify the behaviors that can
constitute Horizontal Violence. 3.Discuss how we counteract this
behavior in the workplace.
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Low Self Esteem Powerful Charisma Deceitfulness &
Manipulation Impulsiveness Autocratic Lack of Empathy Inadequate
Communication Skills Poor Ability to Resolve Conflict
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Overt (Direct) Covert (Indirect) name calling, bickering, fault
finding, back stabbing, criticism, intimidation, gossip, shouting,
blaming, using put- downs, raising eyebrows, increased complaints
of poor patient care, rumors about staff leaving, negative employee
satisfaction scores and absenteeism, etc. unfair
assignments/projects, sarcasm, eye-rolling, ignoring, making faces
behind someones back, refusing to help, sighing, whining, refusing
to work with someone, sabotage, isolation, exclusion, fabrication,
etc.
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Women > Men Hard Working & Dedicated Employee Liked by
Others & Popular Competent Vulnerable
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Emotional/Psychological Physical Social
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High Turnover Rates Sick Time Compensation Claims FMLA
Overtime
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Raising Awareness & Illuminating the Problem Empowering
Staff by Increasing their Voice & Open Communication
Network
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5 Key Elements: 1.Know Your Purpose 2.Focus on Behavior Not
Personality 3.Specifics Not Generalizations 4.Engage on Your Terms
Not The Bullys 5.Question Intentions Dont Assume Them
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People are NOT the problem, Behavior IS the problem I am not
here to fight, I am here to .. I am trustworthy and committed to
the success of the team
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Heather Malcolm MSN, RN-BC WVU Healthcare Center for Education
& Organizational Development Email: [email protected]
Phone: 304-598-4063
