Heather Malcolm MSN, RN-BC Nurse Educator WVU Healthcare -
Center for Education & Organizational Development
Slide 2
1.Define Horizontal Violence. 2.Identify the behaviors that can
constitute Horizontal Violence. 3.Discuss how we counteract this
behavior in the workplace.
Slide 3
Slide 4
Low Self Esteem Powerful Charisma Deceitfulness &
Manipulation Impulsiveness Autocratic Lack of Empathy Inadequate
Communication Skills Poor Ability to Resolve Conflict
Slide 5
Overt (Direct) Covert (Indirect) name calling, bickering, fault
finding, back stabbing, criticism, intimidation, gossip, shouting,
blaming, using put- downs, raising eyebrows, increased complaints
of poor patient care, rumors about staff leaving, negative employee
satisfaction scores and absenteeism, etc. unfair
assignments/projects, sarcasm, eye-rolling, ignoring, making faces
behind someones back, refusing to help, sighing, whining, refusing
to work with someone, sabotage, isolation, exclusion, fabrication,
etc.
Slide 6
Slide 7
Women > Men Hard Working & Dedicated Employee Liked by
Others & Popular Competent Vulnerable
Slide 8
Emotional/Psychological Physical Social
Slide 9
High Turnover Rates Sick Time Compensation Claims FMLA
Overtime
Slide 10
Slide 11
Raising Awareness & Illuminating the Problem Empowering
Staff by Increasing their Voice & Open Communication
Network
Slide 12
5 Key Elements: 1.Know Your Purpose 2.Focus on Behavior Not
Personality 3.Specifics Not Generalizations 4.Engage on Your Terms
Not The Bullys 5.Question Intentions Dont Assume Them
Slide 13
People are NOT the problem, Behavior IS the problem I am not
here to fight, I am here to .. I am trustworthy and committed to
the success of the team
Slide 14
Heather Malcolm MSN, RN-BC WVU Healthcare Center for Education
& Organizational Development Email: [email protected]
Phone: 304-598-4063