A30

A30

A315

A315

A4

A4

A4

A4

A3113

A3044

A3044

A3044

A408

A437A312

M4

M4

M4

M25

M25

J14

J15

J4b

J4a

J3

J4

HOL L O W AY L A N E

HA

TC

H L

AN

E

SI PS

ON

RO

A

D

B A T H R O A D

B A T H R O A D

S T A I N E S R O A D

G R E AT S O U T H WE S T R

O A D

TH

E PAR K

W

AY

FAG

G’ S

RD

TH

E CA

US

EW

AY

TU

NN

EL

T2 & T3

Business

T5

Long StayT5

Business

T5

Short Stay

T5

Pod Parking

T4

Short Stay

T2

Short Stay

T1a

Short Stay

T3

Short Stay

T4

Long Stay & Business

Terminal 4Underground

Heathrow Express

Heathrow Connect

Buses & coaches

Terminal 5Underground

Heathrow Express

Heathrow Connect

Buses & coaches

Terminal 2CentralBus Station

Underground

Heathrow Express

Heathrow Connect

Buses & coaches

Terminal 3

T2 & T3

Long stay

Heathrow Airport

London

SloughReadingThe West

N

0km

0mi 1mi0.5mi

0.5km 1.5km1km

HertzEnterpriseEuropcarNationalAlamo

DollarThrifty

AvisBudget

AvisBudget

Sixt

Version 28 Heathrow ©2015 LHR Airports Limited. Published February 2016.

ContentsHeathrow Airport overview 1

Check-in 3

Departures

Level 3 (Check-in level) 4

Level 2 (Gates A1–A23) 5

Terminal 5B (Gates B32–B47) 6

Terminal 5C (Gates C52–C66) 7

Arrivals

Arrivals 8

Onward travel 9

Heathrow AirportOverview

765 1412 13

11

1098 181716

15 194

3

2

1 20

Zone HZone GZone FZone D

Zone E

Zone CZone B

Zone A Zone J

VATrefunds

Oversizebaggage

Oversizebaggage

Security Security

Special assistance

Fast Track

Fast Track

Entrance Entrance Entrance Entrance Entrance

Departures Departures

Version 28 Heathrow ©2015 LHR Airports Limited. Published February 2016.

Services

British Airways 3 Sky Flyers Solo

Bureau de change

Travelex 7, 10, 15

VAT refunds 13 managed by travelex

Check-in

Cash machine

Commercial exports 11

Escalator

Internet facility

Lift

Multi-faith 2 prayer room

Oversize baggage 4, 19

Pharmacy 5

Postbox

Repack area

Special Assistance 20

Telephone

Toilets

Accessible toilet All

Baby care All

VATrefunds VAT refunds 14 managed by Travelex

Food and drinkCafés

Caffè Nero 1

Bars and restaurants

Carluccio’s 8

The 5 Tuns 14

ShoppingBoots 5

Excess Baggage Company 6, 12

Rolling Luggage 16

T5 Gallery 17

WHSmith 9, 18

Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi

ContentsHeathrow Airport overview 1

Check-in 3

Departures

Level 3 (Check-in level) 4

Level 2 (Gates A1–A23) 5

Terminal 5B (Gates B32–B47) 6

Terminal 5C (Gates C52–C66) 7

Arrivals

Arrivals 8

Onward travel 9

Terminal 5Check-inLevel 3

14

156

7

543

1

2

17

18

1089

16

11

13

12SecuritySecurity

Map

Entrance from Check-in

Entrance from Check-in

Gates A1–A23 10 mins

Gates B32–B47 15 mins

Transit to

Gates C52–C66 20 mins

Gates A1–A23 10 mins

Gates B32–B47 15 mins

Transit to

Gates C52–C66 20 mins

Down to

19 British Airways Galleries Lounge South

Map

Fast Track

Version 28 Heathrow ©2015 LHR Airports Limited. Published February 2016.

Services

Airline lounges

British Airways 16 Concorde Room

British Airways 3 Galleries Lounge North

British Airways 19 Galleries Lounge South

Bureau de change

Travelex 2, 9, 12

VAT refunds 9, 12 managed by Travelex

Pharmacy 14

Cash machine

Escalator

Information

Lift

Postbox

Stairs

Toilets

Accessible toilet All

Baby care All

VATrefunds VAT refunds 9, 11 managed by Travelex

Food and drinkCafés

Giraffe 6

Bars and restaurants

Gordon Ramsay Plane Food 15

Huxley’s 1

ShoppingAccessorize 8

Boots 14

Caviar House 13

Dixons Travel 11

Glorious Britain 4

Hamleys 5

Harrods 17

Hugo Boss 7

WHSmith 10

World Duty Free 18

Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi

ContentsHeathrow Airport overview 1

Check-in 3

Departures

Level 3 (Check-in level) 4

Level 2 (Gates A1–A23) 5

Terminal 5B (Gates B32–B47) 6

Terminal 5C (Gates C52–C66) 7

Arrivals

Arrivals 8

Onward travel 9

Terminal 5Departures Level 3 (Check-in level)

Map

32

19 2015 16 17 18 21 22 23 24

27

25

28293031

2611 1210 139

687 14

52 43

4850

43 38 37

47

44

3435

36

4951

53 54

52

4039

45

41

1

42

A8 A9

A10

A11 A12 A15 A16 / A17A13 / A14

Gates A1–A710 minutes walk

Pret A MangerPlay areaBritish Airways York& Lancaster Rooms

Gates A18–A2310 minutes walkUp to

33 British AirwaysGalleries Lounge South

Gates B32–B47 15 mins

Transit to

Gates C52–C66 20 mins

Up to46 British Airways

Galleries Lounge North

Version 28 Heathrow ©2015 LHR Airports Limited. Published February 2016.

ContentsHeathrow Airport overview 1

Check-in 3

Departures

Level 3 (Check-in level) 4

Level 2 (Gates A1–A23) 5

Terminal 5B (Gates B32–B47) 6

Terminal 5C (Gates C52–C66) 7

Arrivals

Arrivals 8

Onward travel 9

Food and drinkCafés

Pret A Manger 42

Starbucks 41

Bars and restaurants

Fortnum & Mason Champagne Bar 32

The Crown Rivers 1 by JD Wetherspoon

Pilots Bar & Kitchen 26

Sunglass Hut 6

Ted Baker 8

Thomas Pink 3

Tiffany & Co. 19

WHSmith 25, 48

WHSmith Books 50

Watches of Switzerland 15

World Duty Free 13, 14, 38, 43, 44

World Of Whiskies 12

ShoppingBoots 2

Bottega Veneta 30

Burberry 22

Cartier 20

Cath Kidston 5

Chanel 37

Dior 16

Dixons Travel 11

Fortnum & Mason 28

Gucci 21

Hermès 18

Kurt Geiger 9

Louis Vuitton 31

Montblanc 4

Mulberry 7

Paul Smith 24

Prada 17

Reiss 10

Rolex 23

Shoe Shine Company 27, 47

Smythson 29

Services

Airline lounges

British Airways 46 Galleries Lounge North

British Airways 33 Galleries Lounge South

British Airways York & Lancaster Rooms next to Gate A4

British Airways 35, 40 customer services

Bureau de change

Travelex 34, 39, 45

VAT refunds 34 managed by Travelex

Escalator

Information

Internet facility

Lift

Multi-faith 49 prayer room

Play area next to Gate A7

Priority seating

Quiet zone 36

Seating

Stairs

Telephone

Toilets 51, 52, 53, 54

Accessible toilet All

Baby care All

Drinking 52, 53, 54 fountain

VATrefunds VAT refunds 34 managed by Travelex

Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi

Terminal 5DeparturesLevel 2 (Gates A1–A23)

1110

3 94

2

1 85 6 7

12

15

14

B48 / B47

B32 / B33

B34 B35

B46 B45

B36 B37

B44B43

B42

B39

B38

Up to

13 British AirwaysGalleries loungeSpecial assistance

Map Map

Services

Airline lounges

British Airways 13 Galleries lounge

British Airways 14 customer services

Bureau de change

Travelex 3,9

VAT refunds 9 managed by Travelex

Escalator

Information

Internet facility

Lift

Multi-faith 1 prayer room

Pharmacy 11

Seating

Special Assistance 15

Stairs

Telephone

Toilets

Accessible toilet All

Baby care All

Drinking All fountain

VATrefunds VAT refunds 9 managed by Travelex

Food and drinkCafés

Starbucks 2

Bars and restaurants

Wetherspoon Express 12

ShoppingBe Relax 4

Boots 11

Collection 8

Rolling Luggage 6

Sunglass Hut 10

WHSmith 5

World Duty Free 7

Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi

Terminal 5DeparturesTerminal 5B (Gates B32–B47)

ContentsHeathrow Airport overview 1

Check-in 3

Departures

Level 3 (Check-in level) 4

Level 2 (Gates A1–A23) 5

Terminal 5B (Gates B32–B47) 6

Terminal 5C (Gates C52–C66) 7

Arrivals

Arrivals 8

Onward travel 9

Version 28 Heathrow ©2015 LHR Airports Limited. Published February 2016.

1 76432

5

C61 C62 C63 C64 C65 C66

C52C57 C56 C54 C53C55

Special assistance

Map

Services

British Airways 6 customer services

Cash machine

Escalator

Information

Internet facility

Lift

Multi-faith 7 prayer room

Pharmacy 2

Seating

Special assistance 5

Telephone

Toilets

Accessible toilet All

Baby care All

Drinking All fountain

Food and drinkStarbucks 1

ShoppingBoots 2

WHSmith 3

World Duty Free 4

Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi

ContentsHeathrow Airport overview 1

Check-in 3

Departures

Level 3 (Check-in level) 4

Level 2 (Gates A1–A23) 5

Terminal 5B (Gates B32–B47) 6

Terminal 5C (Gates C52–C66) 7

Arrivals

Arrivals 8

Onward travel 9

Version 28 Heathrow ©2015 LHR Airports Limited. Published February 2016.

Terminal 5DeparturesTerminal 5C (Gates C52–C66)

29

3130

282726

1211

1513 141098765

4321

24 2120

222319

25 1618

1 2 3 4 5 6 7 8 9 1011

Entrance

Public area

Passenger area

Entrance Entrance Entrance Entrance Entrance 17 British Airways

arrival lounge

From UK and Ireland Arrivals

From International Arrivals

Up to

Special assistance

Food and drinkCaffè Nero 16

Costa Coffee 18

Giraffe Juice 24

M&S Simply Food 2

ShoppingExcess Baggage Company 1

Voyager Entertainment 3, 15

WHSmith 4

World Duty Free 11, 12

Services

Airline lounge

British Airways 17 arrival lounge

Airport information 5

Baggage 26, 29 enquiries

Baggage reclaim

Bureau de change

Travelex 10, 13, 27, 28

Car rentals desk 8

Cash machine

Escalator

Help point

Internet facility

Lift

Lost property 25

Meeting point

Seating

Special assistance 6

Stairs

Telephone

Ticket sales

Heathrow 19, 23 Express

Hotel by Bus 7

National Express 14

Underground 20–22

Toilets

Accessible toilet All

Baby care All

Drinking 30, 31 fountain

Tourist information 9

Tourist services 9 by British Hotel Reservation Centre

Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi

Version 28 Heathrow ©2015 LHR Airports Limited. Published February 2016.

ContentsHeathrow Airport overview 1

Check-in 3

Departures

Level 3 (Check-in level) 4

Level 2 (Gates A1–A23) 5

Terminal 5B (Gates B32–B47) 6

Terminal 5C (Gates C52–C66) 7

Arrivals

Arrivals 8

Onward travel 9

Terminal 5ArrivalsGround floor

1311 121098765

4321

141622 19

182021

17

24

23

10–12 13–15

22–27 19–21 17–18

16a–b4–91–3

28–31

Down to

Heathrow Express

Connect trains

for Terminal 4 change at Heathrow Central

Public area

Passenger areaFrom UK and Ireland Arrivals

From InternationalArrivals

Up to15 British Airways arrival lounge

Down to

Underground

Entrance

Special assistance

Entrance

Entrance Entrance

Food and drinkCaffè Nero 14

Costa Coffee 16

Giraffe Juice 22

M&S Simply Food 2

Bus and coach stop allocationGroup travel 16 16a 16b

Hotel Hoppa, Hotel by bus, 26–27 T4 Hilton Hotel

Express coach – National Express 11–15

National Express Coach / Railair 9

Oxford the Airline 10

Transport for London (TfL) – drop / stand 1–8

Staff bus N1 / N5 24

Staff bus N2 25

BA and BA crew coaches 21

Business parking, Long stay 22

Car rental (off airport) 28 Dollar, Thrifty, Sixt

Car rental (on airport) 19 Avis, Budget, Europcar, National, Alamo, Enterprise, Hertz

Car parking (off airport) 29 Click Park, Purple Parking, Purple Parking Business, Reeds

ShoppingExcess Baggage Company 1

Voyager Entertainment 3, 13

WHSmith 4

Services

Airline lounge

British Airways 15 arrival lounge

Airport information 5

Bureau de change

Travelex 10, 11

Bus Stop

Car rentals desk 8

Cash machine

Escalator

Help point

Internet facility

Lift

Lost property 23

Meeting point

Seating

Smoking area

Special assistance 6

Stairs

Taxi rank 24

Telephone

Ticket sales

Heathrow 17 Express

Hotel by Bus 7

National Express 12

Underground 18–21

Toilets

Accessible toilet All

Baby care All

Tourist information 9

Tourist services 9 by British Hotel Reservation Centre

Free Wi-Fi is available throughout the terminal. Network name: �Heathrow Wi-Fi

Version 28 Heathrow ©2015 LHR Airports Limited. Published February 2016.

ContentsHeathrow Airport overview 1

Check-in 3

Departures

Level 3 (Check-in level) 4

Level 2 (Gates A1–A23) 5

Terminal 5B (Gates B32–B47) 6

Terminal 5C (Gates C52–C66) 7

Arrivals

Arrivals 8

Onward travel 9

Terminal 5Arrivals (Onward travel)Ground floor