Current Industry Assessment

“We expect the online training market to nearly double in size every year through 2003, reaching approximately $11.5 billion by that time.” -- W.R. Hambrecht & Co - January, 2000

“The business skills sector of the online training market, currently dwarfed by IT-related content, will zoom to $16.9 billion by 2004..” -- IDC Report - April, 2000

“One of the largest challenges of online learning is effectiveness, and to be effective on the Internet the learning experience must be engaging and interactive.” -- Merrill Lynch - May, 2000

"The Internet is fast becoming a vital vehicle for training. A wide range of companies are embracing the convenience and reach of the web to deliver an equally wide range of technical and business training“

-- Beyond Computing, Jan/Feb 1999

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What Companies Want Today from their Corporate Education and Training Programs

Expansion of Training Programs to entire employee population

Utilization of “Best-in-Class” resources and approaches across all training programs

Flexibility to provide corporate education and training “on-demand” where warranted

Customization of specific segments of the corporate education solution based on their unique needs

Improved economic performance of training programs Outsourcing option for all or part of the corporate

training and education program

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Today’s Learning Choices

Classes

BooksVideos

Audio Tapes

CBTCD-ROMs

Web-based courses

Learning Communities

Knowledge Resources

Seminars

Workshops

??

?

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e-learning Helps Organizations Achieve Training Goals through...

• Increased organizational performance and productivity

• Lowered costs, relative to traditional classroom-based training

• Rapid leverage of knowledge base across entire employee population

• Measured and monitored training effectiveness, relative to corporate objectives

• Improved convenience, currency, and availability for later review

• Greater utilization of existing information technology infrastructure investments

• Tight integration with existing training programs and methods

e-learning is increasingly seen as the way to achievethese goals while boosting overall training program effectiveness

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Evidence of e-learning’s Impact in Leveraging Corporate Training

•IBM – Basic Blue for Managers ProgramGiven to 5,131 new IBM Managers from across the globe, this 4 tier blended learning program – 3 of which are Web-enabled - reduced daily per-student costs from $400 to $135, avoided more than $24 million in travel, and resulted in $450,000 first-year business enhancements due to improved leadership skills.

•Cisco – Sales and Technical StaffTrains up to 3,000 people worldwide in a single online session for $250,000. It also means more time spent with customers and less time in the classroom.

•Dow Chemical – Respect & Responsibility in the Workplace13,000 out of 50,000 employees opted for the Web version, saving the company $1,300,000.

•Ford – Global Core Engineering Organization160 hours of instruction to 20,000 employees: cuts course time by 30% through use of Web-based and CD-ROM instruction.

•NCR – Employee TrainingIn 2000, NCR’s 31,900 employees completed 70,000 courses with 29% having a web component, enabling NCR to deliver 60% more courses than previously within the same budget.

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Implementing Successful

e-learning Programs

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• Highly Interactive and engaging instructional design and learning template

• Consistent user interface for ITI-provided and company-specific courses

• Robust technology platform with flexible Web-based delivery options

• Highly qualified management team

• Growing group of nationally recognized Content Partners

• Online access to course authors and course participants

• Access to complementary services of ITI’s Content Partners

• An evolving performance improvement e-courses library focusing on core business issues

Interactive Training’s Leadershipin e-learning is based on...

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R.E.Brown Company

Janet Reed Associates

Western Connection

Vinson Associates

Setliff and Associates

CCI Assessment Group BCV

Associates

BarberAssociates

The Emeritus Group, Inc.

Partner Selling Group

Workshopsby Thiagi

The Competence Group

Schmitz Associates

Connor Resource Group

The Guerrilla Group

ITI Partners Located Throughout the U. S. Support our Customers Training Needs

PenguinProductions

I.S.O. Associates

Parker Associates

Paul Smith & Associates

OrganizationalPerformanceDynamics

KatzAssociates

DEIManagementGroup

Dynamics ofHuman Behavior, Inc.

CreativeTrainingSolutions

Glacel Development Group

Peak PerformancePresentations

WellbeingSystems, Inc.The Training

AgendaThe J. SegalCompany

Simpson Associates The Kropp

Group

Values WorkManagementConsulting

Giles andAssociates

Guay Associates

The Brooks Group

Booher Consultants, Inc.

Jeff Conley Corporation

Nymm Advisors, Inc.

Bright Resources LLC

The Momentum Company

Integrated Leadership Concepts, Inc.

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Meeting Customer Needs

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ITI Customer Case StudiesUniversity of Pittsburgh – Katz Business School – Pittsburgh, PA

Challenge:

Incorporate a Web-enabled courseware component within the International Executive MBA

Program being offered in San Paolo and Prague in March, 2000 and 2001. The courseware

selected needs to be available to the students on an ongoing basis after the classroom

session is completed.

Solution:

ITI developed a University of Pittsburgh, Katz Business School-branded e-learning Solution

Site with specific courseware selected by adjunct faculty for the MBA Program. ITI also

provided an on-site instructor in San Paolo and Prague for the introduction of the Katz

e-learning Solution Site and initial instruction on all courses. Over 50 students participated

in 2000, and 75 in 2001- all managers with global companies including Caterpillar, Ford,

Monsanto, PPG, GM, and Foxboro.

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ITI Customer Case StudiesLeviton Manufacturing - Little Neck, NY

Challenge:

A. Provide product training and certification to the sales force, sales management, and

distributor sales personnel on a new product line – Leviton Integrated Network - and

ultimately all product lines.

B. Provide Business Skills / Performance Improvement Training Programs to over 6,500 Leviton

employees throughout North America in 3 languages (English, Spanish and French).

Solution: ITI developed the Leviton e-learning Solution Site which will provide:

A. Customized online product training, education and certification programs.

B. A broad spectrum of business skills courses and skill assessments including, leadership,

sales, customer service, manufacturing, safety, communications, organizational

development, etc.

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ITI Customer Case StudiesUS Steel – Pittsburgh, PA

Challenge:

A. Select an online learning services resource to construct and manage the US Steel Global

e-learning Solution Site.

B. Reduce costs, and increase effectiveness and reach, of existing classroom-oriented

business skills, organizational performance, and industrial safety training and education

programs.

Solution:

ITI was selected to develop a US Steel e-learning Solution Site for management and

manufacturing personnel (Phase 1). A tightly specified curriculum was selected for

introduction during 2000.

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Lockheed-Martin CCE - Oak Ridge, TN

Challenge: Large DOE unit with 16,000 employees needed a more cost effective means of delivering training to a geographically separated workforce

Solution: Lockheed-Martin set up an internal LMES Center for Continuing Education to administer the program – over 250 e-course were developed as alternatives to classroom instruction and were made available on a voluntary basis

Results: Over 100,000 online course completions were recorded in three years. Over 30,000 employee hours were saved compared with typical logistics and loss of

productivity regarding classroom education Lockheed estimated total program savings - $1.7million dollars in first year. LMES has recently reported that over 80% of LMES employees have voluntarily

completed recommended online training programs in less than 2 years (September, 2000)

Source: Training and Development – August, 1999 Rob Shriver and Steve Giles

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