Helping You Prepare for America’s Changing Demographics

Diversity Matters Is…

…a consulting firm specializing in diversity/inclusion, global culture, human resources management, organizational development, and customer relations.

The Issue

America’s demographics are changing

Your employees and customers/clients are becoming more culturally diverse

Understanding these differences will make your organization more effective, and help to improve relationships with employees and customers/clients

How Columbus is Being Affected

From a survey of 200 Columbus executives:51% have a diversity program32% say cultural changes are a challenge27% say employee lawsuits are a problem

According to the 2003 US Census, about 102,000 (10.4%) of Franklin County residents over age 5 speak a language other than English, an increase of 20% since 2000

Some Real World SituationsWhat You Observe…

You’re having a serious conversation, possibly a disciplinary issue, with an employee from a non-American cultural background. He looks down as you talk to him, won’t look you in the eye.

You conclude that he’s not paying attention, or disrespecting you.

Real World Situations (continued)

What’s Really Happening…In some cultures, looking someone in the eye when being disciplined is actually a sign of disrespect and defiance. It’s almost akin to “let’s take it outside.”

So this employee is actually showing you the utmost respect, within the context of his cultural norms.

A Comprehensive Approach

Collaborating with you, we assist in defining:

Long and short term diversity objectivesCultural diversity business strategyOrganizational readinessImplementation strategies

How You Will Benefit

Improved Customer/Client Relations Stronger Relationships with EmployeesMore Effective ManagementPreventing Employee Relations ProblemsImproved Morale & Employee SatisfactionEnhanced Business ReputationSavings at the Bottom Line

What Makes Us Unique Custom designed programs and service initiatives based on

the client needs Continual evaluation of our services to you Professional team brings wide range of skills

Human ResourcesTrainingLegalConsultingCustomer RelationsRecruiting and Retention

Our TeamBruce Greenfield – Operations Director

Professor in Decision Methods Unit, Capital University School of Management. Active in campus-wide diversity and service learning initiatives

Over 25 years of operations management consulting for companies such as Wendy’s, Borden, Capitol Mortgage, Ohio Departments of Education, Mental Health and Workers’ Compensation

Our TeamNeal Semel – Training Director

Trainer in both public and private sectors for more than 15 yearsDiversitySexual HarassmentAssault Prevention and Workplace ViolenceConflict ResolutionCrisis Intervention

Our TeamNeal Semel – Training Director (continued)

Certified Mediator in Dispute ResolutionCertified OPATA (Peace Officer) TrainerCompliance audits for ADA and EEOInstructor at OSU Graduate School of Public Policy

and Management

Our TeamRon Kohr – Community Relations DirectorFounding member and Executive Director of

Holocaust Education Council

Develops and delivers programming for teaching cultural diversity and tolerance in grades K-12, the most comprehensive approach nationwide

Successful in securing private and public financial support for programs for 501C-3 organizations

Our TeamScott Warrick – Legal Services Director

Masters Degree in Labor and Human Resources

Law Degree, Capital University (valedictorian)

Lifetime Senior Professional in Human Resources (SPHR) Accreditation

Provides speaking, training, and consulting related to:Diversity awareness and educationDiversity legal compliance auditsHuman resources managementEmployment and labor law

Our TeamSusan Schubert – Program Coordinator

Masters Degree in Public Administration and Community Leadership

Conducts programs on generational and gender diversity Frequent contributor of newspaper and magazine articles

on a range of diversity and human resources issues Co-author of two books: Managing Upward and Emotional

Intelligence Works Member of the Interfaith Association of Central Ohio

Our Team Dr. Michael Kravitz – Psychologist & Trainer Ph.D. in Psychology Adjunct Professor of Psychology, Franklin University Conducts several training programs on cultural awareness,

including developmental and psychological challenges Author of The STEP System for Better Communication

assessment tool Author of two books: Emotional Intelligence Works and

Managing Negative People

Representative List of Clients

Government

Columbus Dept. of HealthAthens OH Police DepartmentDistrict XI Area Agency on AgingColumbus Public Schools

Private Sector

Safelite GroupJP Morgan ChaseSears Logistics

Not-for-Profit Organizations

YMCA of Central OhioChild Welfare League of AmericaColumbus Housing PartnershipColumbus Jewish Family Services

Associations

Ohio School Boards AssociationColumbus Board of RealtorsColumbus Bar Association

Our Services

We provide a full array of services to ensure thatyou meet your diversity objectives

Organization and ManagementTrainingLegalTranslation and InterpretingRecruiting and RetentionOutsourcing

Organization and Management

Organizational Climate Assessment

Creating the Diversity Infrastructure

Developing Policies and Procedures

Training

Managers and SupervisorsSupervising workers with diverse cultural backgrounds

EmployeesDealing with the changing mix of co-workers

Customer ServiceUnderstanding the diverse customer base

Legal

Compliance AuditAre you operating in accordance with the law

Legal ConsultationSupport for specific HR issues

Mediation and Dispute ResolutionHelping people resolve their differences together

Translation and Interpreting

Capabilities in More Than 120 LanguagesTranslation of Written MaterialsOral Interpreting, On Site or By PhoneAudio/Visual Voice-overs and CaptionsForeign Language Website Development

Employee Recruiting and Retention

Training for Cultural GroupsWhat it takes to be successful working in US

Selection and PlacementIdentifying and hiring workers

Job CoachingIndividual/group support for workers

Outsourcing: The Complete Solution

You focus on your business, and we take care of the cultural diversity programming

You benefit through:Cost savings (space, salaries and benefits)Access to our team of specialistsDedicated resources, timely response Current information on diversity and related HR issues

In Conclusion…

Diversity is ultimately about communications, respect, and trust... important factors in any organization

Our goal is to work with you to enhance your organization’s employee and customer relationships in your community