HERTZ NEW ZEALAND NET WHOLESALE RATES TERMS AND CONDITIONS

SEPTEMBER 2017

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HERTZ TERMS AND CONDITIONS

The Net Rate Terms and Conditions attached are issued in September 2017 and valid for all rentals and

reservations with immediate effect. These conditions are issued in conjunction with the Hertz New Zealand

Rental Services Terms and Conditions.

A link to Hertz New Zealand Rental Services Terms and Conditions can be found below and we ask that this

link is provided to all customers on their vouchers or confirmation documents.

https://www.hertz.co.nz/rentacar/productservice/index.jsp?targetPage=Terms_and_Conditions_NZ.xml

Hertz New Zealand reserves the right with notice to update Terms and Conditions at such times where

amendments are required. Any amendments will be valid for all new bookings from the release of the updates.

Hertz New Zealand supports the Safer Driving in New Zealand Campaign and as part of our commitment to this initiative we ask that all of our Wholesale Tour partners support us in our efforts to promote Safer Driving in New Zealand. Driving in New Zealand should be a safe and enjoyable experience. If your customer is a first time renter or traveller to New Zealand we would like to request that you provide them with the appropriate information about driving in New Zealand. Please refer to www.DriveSafe.org.nz for full details. A copy of ‘What’s Different about Driving in New Zealand is attached with these Terms and Conditions and where possible we ask you supply this information as part of your travel documentation. Further Information can be found on the following websites

http://www.drivesafe.org.nz/

http://www.nzta.govt.nz/resources/whats-diff-driving-nz/docs/driving-in-nz.pdf

http://www.nzta.govt.nz/resources/safer-winter-driving/docs/safer-winter-driving.pdf

RATES

Hertz Net rates are issued in New Zealand Dollars ($NZD) and available at all participating locations in New Zealand. HERTZ NET RATE INCLUSIONS: Standard/Downtown Net Rates Unlimited Kilometres, Loss Damage Waiver (LDW) subject to Accident Damage excess, Admin Fee Recovery (AFR), 24Hr Breakdown Roadside Assistance, Goods & Service Tax (GST) Airport/Ferry Fee Inclusive Net Rates Unlimited Kilometres, Loss Damage Waiver (LDW) subject to Accident Damage excess, Admin Fee Recovery (AFR), Airport/Ferry Concession Fee Recovery (ACFR) 24Hr Breakdown Roadside Assistance, Goods & Service Tax (GST)

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Standard/Downtown AER Inclusive Net Rates Unlimited Kilometres, Loss Damage Waiver (LDW) subject to Accident Damage excess, Admin Fee Recovery (AFR), 24Hr Breakdown Roadside Assistance, Goods & Service Tax (GST), Accident Excess Reduction (AER) Airport/Ferry Fee & AER Inclusive Net Rates Unlimited Kilometres, Loss Damage Waiver (LDW) subject to Accident Damage excess, Admin Fee Recovery (AFR), Airport/Ferry Concession Fee Recovery (ACFR) 24Hr Breakdown Roadside Assistance, Goods & Service Tax (GST), Accident Excess Reduction (AER) Standard/Downtown AER & Neverlost (GPS) Inclusive Net Rates Unlimited Kilometres, Loss Damage Waiver (LDW) subject to Accident Damage excess, Admin Fee Recovery (AFR), 24Hr Breakdown Roadside Assistance, Goods & Service Tax (GST), Accident Excess Reduction (AER), Neverlost GPS Airport/Ferry Fee AER Neverlost (GPS) Inclusive Net Rates Unlimited Kilometres, Loss Damage Waiver (LDW) subject to Accident Damage excess, Admin Fee Recovery (AFR), Airport/Ferry Concession Fee Recovery (ACFR) 24Hr Breakdown Roadside Assistance, Goods & Service Tax (GST), Accident Excess Reduction (AER), Neverlost GPS RATES DO NOT INCLUDE: Out of Hours Pick Up Delivery & Collection Fees Fuel Purchase Options Additional Equipment: Child Seats Road Tolls Personal Accident and Effects Cover Premium Roadside Assist Private Parking Charges Young Renter Fee

ADDITIONAL FEES

AIRPORT/FERRY TERMINAL CONCESSION FEE (ACFR)

Airport/Ferry Concession Fee is applicable for all rental collections at all Airport and Ferry Terminal Locations.

The current fees are listed below and Hertz New Zealand reserves the right, with notice to change this fee at

any time.

Note: The Airport/Ferry Terminal Fee is applicable for every pick up at a location where the fee applies

including Multi Island Rentals.

Airport/Ferry Terminal Airport Concession Fee (ACFR)

Auckland, Christchurch, Queenstown, Wellington $51.75 Inclusive of GST

All other Airports $46.00 Inclusive of GST

Wellington & Picton Ferry Terminals $46.00 Inclusive of GST

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LOCATION FEE

The following fees are applicable at Hertz New Zealand Remote Locations

Location Remote Location Fee

Kerikeri, Gisborne $46.00 Inclusive of GST

AFTER HOURS FERRY FEE

The following fees apply to rental collections at Ferry terminals after 1800 hours / 6pm

Ferry Terminal After Hours Fee - Collections after 1800

Wellington, Picton $57.50 Inclusive of GST

All after hour ferry terminal collections are on request and subject to staff availability.

Note: Out of Hours collections are not available on the following Ferry Arrivals:

Wellington: Inter Islander 0300 and Bluebridge 2030,

Picton: Bluebridge 0015

CREDIT CARD SURCHARGE

A credit card surcharge of 1.99% + GST currently applies on all credit and debit card transactions. Hertz New

Zealand reserves the right with notice to change this fee at any time.

REPOSITION FEE

All rentals on Group X (XVAD) with collections outside of Auckland, Christchurch, Queenstown and Wellington

will be subject to a minimum three day rental period and a reposition fee of $250.

YOUNG RENTERS FEE

A Young Renter Fee of $17.39 excluding GST ($20.00 including GST) per day, per renter will apply to all

renters aged between 18-20 years. This will be capped at 10 days in every 30 day rental.

Standard Rental conditions will apply and only a Full Drivers licence will be accepted.

This fee will apply to all Main Renters and Additional Drivers.

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RENTAL CONDITIONS

RENTAL PERIOD A Rental Day consists of a consecutive 24 hours. When returning a vehicle a grace period of 29 Minutes is permitted, after which the customer is liable for an extra days hire at the current applicable daily rate. No refunds will be given on unused days. FLIGHT NUMBERS Flight numbers are required for ALL rental reservations with an airport pick up RENTAL EXTENSIONS Rental extensions are permitted and will be charged to the customer/renter direct at the applicable daily rate DEPOSITS/BOND All rentals are subject to a bond deposit which covers additional costs such as fuel, one way fees and optional extras. Hertz New Zealand accepts all major credit cards and debit cards (Not Eftpos) and will authorise a deposit bond – Minimum of $200 – at time of rental. Third party credit/charge cards are acceptable if the holder is present. A ‘Credit Card Authority’ form must be completed at the counter by the third party. CASH DEPOSITS Cash deposits are no longer accepted.

AUTHORISED DRIVER REQUIREMENTS

All reservations should be made in the name of the Main Driver/Authorised Renter - BOOKING INFORMATION To ensure the most efficient service to your customers it is MANDATORY the correct pick up and drop off times and flight details if applicable are supplied to Hertz. The Driver Name MUST match the Name given on the Reservation and the Credit Card must also be in the driver’s name. Please ensure this information is confirmed with Hertz prior to your client’s departure. Applicable Tour Code and Wholesaler Booking Reference/Voucher Numbers must be advised at time of reservation. GROUP BOOKINGS Any reservations requiring 3 or more vehicles for the same customer/tour party, at the one location, on the same day, will be considered a GROUP BOOKING. Regardless of vehicle type, GROUP BOOKINGS must be requested through Reservations in order for the system to not reject multiple bookings. In addition please send details of all such booking in the same name to the Travel Distribution Department ausrestours@hertz.com.

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MINIMUM DIVER AGE

Standard Fleet

B-EDAR, D-CDAR, E-IDAR, G-GFAR, F-FDAR

18 Years of Age (Subject to a Young Driver Fee)

Premium Fleet

U4-SFMN, H-PWAR, K-SVAR, J-IFAR

21 Years of Age

4WD/12 Seater/Prestige Fleet

M-PFAR, X-XVAD, L-GDAH

25 Years of Age

DRIVERS LICENCE

All Renters and any additional drivers must present a full, valid national driver’s licence that meets the

following requirements. The drivers licence for all drivers must be presented at the time of rental.

Driver Licence must be in English. If not in English it must be accompanied by an International drivers licence

or permit or by a certified English translation. Chinese Drivers Licences are acceptable but they must have a

China Notarial Certificate (CNC)

a. is valid for driving the vehicle; b. is not a learner’s, restricted or probationary licence c. the driver has held for at least twelve consecutive months; and d. Satisfies any other conditions on the Rental Agreement or in any Additional Terms.

Note: The New Zealand Land Transport Act 1998 and Drivers Licensing Rule 1999 state that it is

mandatory in New Zealand for driver’s licences to be carried at all times while driving. The renter is

responsible for any fines or vehicle impound fees relating to noncompliance

Please see the following link for full details on Driver License requirements in New Zealand.

https://www.nzta.govt.nz/driver-licences/new-residents-and-visitors/approved-translators/

ADDITIONAL DOCUMENTS

All overseas drivers must present their passport at pick up of rental.

ADDITIONAL DRIVERS

Additional Drivers are Free of Charge

Minimum rental age and other requirements for additional drivers will be the same as for the main renter.

Additional authorised drivers must be registered on the authority to drive form which would accompany the

Rental Agreement.

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DAMAGE EXCESS

LOSS DAMAGE WAIVER (LDW)

Loss Damage Waiver (LDW) is included in all rates and provides cover for accident damages to the Hertz

vehicle and/or third part property. LDW is subject to an Accident Damage Excess (ADE) as detailed below and

valid as long as the renter complies with the standard rental terms and conditions.

Third Party liability claims are limited to NZD$10 Million and cover property damage including any animals.

LDW will not apply where the vehicle has been driven off road and/or on roads other than tar seal or metal or

driven on restricted roads – See Section 7 Driving Restrictions

ACCIDENT DAMAGE EXCESS (ADE)

In the event of an accident the following Accident Damage Excess will apply.

Vehicle Group Accident Excess (ADE)

B-G: EDMR,CDAR,IDAR,FDAR,CFAR $3450 Inclusive of GST

H-X: IFAR,PWAR,SVAR,PFAR,XVAD,SFMN,GDAH $4025 Inclusive of GST

OPTIONAL RENTAL PROTECTION SERVICES

ACCIDENT EXCESS REDUCTION (AER) Hertz New Zealand offers an Accident Excess Reduction (AER) that in the event of an accident will reduce the ADE to Zero ($0) Hertz New Zealand offer wholesale tour rates inclusive of AER. Alternatively the renter can choose to purchase this locally at time of rental. The following AER daily rates currently apply. Hertz New Zealand reserves the right with notice to change these rates at any time.

Vehicle Groups Accident Excess Reduction (AER)

B-G: EDMR,CDAR,IDAR,FDAR,CFAR $29.90 Inclusive of GST per day

H-X: IFAR,PWAR,SVAR,PFAR,XVAD,SFMN,GDAH $35.65 Inclusive of GST per day

Important Note: If the renter has their own insurance the Accident Damage Excess must be paid to Hertz in the event of an accident. It is the renter’s responsibility to claim this charge back through their own insurance company.

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DRIVING RESTRICTIONS

Hertz Vehicles are not permitted to be driven on the following roads with New Zealand Skippers Road – Queenstown Tasman Valley Road – Mount Cook National Park Road to Macetown – Queenstown 90 Mile Beach – Northland

ONE WAY RENTALS

One way rentals are permitted within New Zealand and the following conditions and fees apply. Hertz New Zealand reserves the right with notice to change these fees at any time. All one way fees are payable direct to the Hertz location at time of rental.

Vehicle Group Rental Length

One Way Fee

B-H,J, K, M – EDMR,CDAR,IDAR.FDAR,IFAR,PWAR,SVAR,PFAR 1-2 Days $210 Inc GST

B-H, J, K, M – DMR,CDAR,IDAR.FDAR,IFAR,PWAR,SVAR,PFAR

3+ Days FREE

I & X – MVMN, XVAD

1-4 Day $300 Inc GST

I & X – MVMN, XVAD

5+ Days FREE

GDAH – No one way rentals are permitted.

MULTI ISLAND & MULTI HIRE RENTALS

MULTI ISLAND

Should a vehicle be returned to a different Island from collection a $1000 repositioning fee will apply.

Hertz Vehicles are permitted on the Cook Straight Ferries (Inter Islander and Bluebridge) if the rental

collection and drop off point are the same. However it is recommended that vehicles are dropped at the

Hertz location at the Inter Islander Ferry Terminals at Wellington/Picton and a new vehicle collected at

Picton/Wellington. The renter is responsible for any ferry carriage charges and any damages occurred whilst

on the ferry.

Ferry Crossing dates and times MUST be given at the time of reservation and reconfirmed at time of rental

pick up. Hertz New Zealand can accept changes to times providing a MINIMUM of 72hrs notice is given.

If Hertz do not have the correct crossover details in the reservation prior to the first rental commencing we

cannot guarantee the correct availability of vehicles on subsequent rentals.

Where a customer is renting multi island a mobile or local telephone contact must be provided.

No changes are permitted on reservations confirmed 20th December – 10th January and 1st February – 28th

February due to fleet availability.

Hertz cannot guarantee the same make and/or model of vehicle in the car category confirmed on Multi Hire

Booking.

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MULTI HIRE RATES

Multi Hire rates are made available for customers who have more than one rental in their itinerary.

The number of days from each rental can be added together and the rate applied for the total number of days.

Eg: 4 days Auckland, 4 days Napier, 5 days Picton (13 days total) can be charged the 7-13 day rate in lieu of 3

x 4-6 day rate.

Rentals will be invoiced at the agreed wholesale rate applicable on the day of pickup of the first rental.

Eg: If a vehicle is collected on 25 October xxxx and is on rent until 5 November xxxx, the entire rental will be

invoiced at the rate applicable as at 25 October xxxx

MULTI HIRE BOOKING CONDITIONS

There can be no more than 24 hours between returning one vehicle and collecting the next.

Multi hires are only available when using the same IT booking code and same vehicle group.

For Multi hires that feature both the North & South Islands, a minimum rental period of 3 days will apply in each

island.

The Same Voucher Number must be used for ALL Multi Hire Bookings. Where different Voucher Numbers are

different then the individual rental rates will apply

Note: The Airport/Ferry Concession Fee is applicable for every pick up at applicable location.

Eg Pick Up Auckland Airport, Drop Wellington Ferry, Pick Up Picton Ferry, Drop Picton Ferry, Pick Up

Wellington Ferry will incur 3 x ACFR Charges.

Multi Hire is not possible for Group K (SVAR), I (MVMN) or X (XVAD)

MULTI HIRE BOOKING PROCESS

The following booking process MUST be followed in order for Multi Hire Rates to be confirmed.

Failure to comply will result in individual rental rates being charged.

Hertz will be unable to retrospectively apply any credits should a Multi Island Rental be booked incorrectly.

Group B – J & M (EDMR, CDAR, IDAR, FDAR,GFAR, IFAR, PWAR, PFAR)

Only one reservation is required. - Pick up location and final destination

Eg: Auckland-Auckland or Auckland- Christchurch,

All Reservations must include all of the rental details.

Eg: Auckland-Wellington, Picton-Christchurch, Greymouth-Christchurch

It must include ALL departure and arrival locations, arrival dates, times and flight numbers.

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FLEET AVAILABILITY & PARTICPATING LOCATIONS

ALL reservations made through Hertz Online Booking Solutions (XML Direct Links, GDS Systems or

HertzAgent.com) will be confirmed immediately from general availability.

ALL reservations made via email through the Hertz Reservation Centre will be confirmed subject to availability

from general availability and will require a minimum of 48 hours/ 2days before date of rental.

Whilst most rentals will be confirmed from general availability some vehicle types and locations may be on

request & a Hertz Email Reservation Confirmation is required for all bookings before confirming to the

Customer.

General Availability is defined as Vehicle availability in the Hertz System at the time of reservation. Some

vehicle groups may be on request.

Hertz New Zealand reserves the right to capacity control fleet at any participating location at any time without

notice due to vehicle availability or demand levels. Hertz will issue Off Sale notifications.

Vehicle Type Locations Available

B/EDAR C/CDMR

D/CDAR E/IDAR

F/FDAR

Auckland, Gisborne, Hamilton, Kerikeri, Napier, New Plymouth, Palmerston

North, Rotorua, Tauranga, Taupo, Wanganui, Wellington, Whangarei,

Whakatane, Blenheim, Christchurch, Dunedin, Greymouth, Hokitika,

Invercargill, Nelson, Picton, Queenstown, Timaru, Westport

J/IFAR Auckland, Gisborne, Hamilton, Kerikeri, Palmerston North, Rotorua, Tauranga,

Taupo, Wanganui, Wellington, Whangarei, Whakatane, Blenheim, Christchurch,

Dunedin, Greymouth, Hokitika, Invercargill, Nelson, Picton, Queenstown,

Timaru, Westport

H/PWAR G/CFAR Auckland, Gisborne, Hamilton, Kerikeri, New Plymouth, Palmerston North,

Rotorua, Tauranga, Wanganui, Wellington, Whangarei, Whakatane, Blenheim,

Christchurch, Dunedin, Greymouth, Hokitika, Invercargill, Nelson, Picton,

Queenstown, Timaru, Westport

K/ SVAR Auckland, Hamilton, Kerikeri, Napier, , Palmerston North, Rotorua, Tauranga, ,

Wanganui, Wellington, Whangarei, Whakatane, Blenheim, Christchurch,

Dunedin, Greymouth, Hokitika, Invercargill, Nelson, Picton, Queenstown,

M/ PFAR Auckland, Kerikeri, , Palmerston North, Tauranga, , Wanganui, Wellington,

Whangarei, , Blenheim, Christchurch, Dunedin, Greymouth, Hokitika,

Invercargill, Nelson, Picton, Queenstown

L/GDAH Auckland, Wellington, Christchurch

X/ XVAD Auckland, Wellington, Christchurch, Queenstown

I/MVMN Rotorua, Tauranga, Whakatane

U4/SFMN Auckland, Wellington, Picton, Christchurch, Queenstown

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PARTICIPATING LOCATIONS – NORTH ISLAND

Location Code Location Code

Auckland Airport

Auckland City

AKLT50

AKLC60

Auckland North Shore AUN60

Gisborne GIST50 Hamilton Airport

Hamilton City

HLZT50

HLZC60

Kerikeri Airport KKET50 Napier Airport NPET50

New Plymouth Airport NPLT50 Palmerston North Airport PMRT50

Rotorua Airport

Rotorua City

ROTT50

ROTC60

Tauranga Airport

Tauranga City

TRGT50

TRGC60

Taupo Airport

Taupo City

TUOT50

TUOC60

Wanganui Airport

Wanganui City

WAGT50

WAGC60

Whakatane Airport

Whakatane City

WHKT50

WHKC60

Whangarei Airport

Whangarei City

WRET50

WREC60

Wellington Airport

Wellington City

Wellington Ferry Terminal

WLGT50

WLGC60

WLGC61

PARTICIPATING LOCATIONS – SOUTH ISLAND

Location Code Location Code

Blenheim Airport

Blenheim City

BHET50

BHEC60

Christchurch Airport

Christchurch City

CHCT50

CHCC60

Dunedin Airport

Dunedin City

DUDT50

DUDC60

Greymouth Railway Station GMNX01

Hokitika Airport HKKT50 Invercargill Airport IVCT50

Nelson Airport NSNT50 Picton Ferry Terminal PCNP60

Queenstown Airport

Queenstown City

ZQNT50

ZQNC60

Westport Airport

Westport City

WSZT50

WSZC60

Timaru Airport TIUT59

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OPTIONAL EQUIPMENT

All requests for Optional Equipment MUST be made at time of reservation. Hertz New Zealand cannot

guarantee availability of equipment if not pre booked.

All Optional Equipment Rental Fees should be paid locally at time of rental.

Hertz reserve the right to withdraw optional equipment at any time. Advance notice of any changes will be sent

in writing.

INFANT & CHILD SEATS

Infant and Child seats are available for rental on all vehicles except Groups X (XVAR) and I (MVMN)

A per Rental Fee will apply to all bookings and is payable locally at time of rental

Seat Type Age Range Fee

Infant Seat (Rear Facing) 0 mths – 6 mths $59.80 Inclusive of GST

Child Seat 6 mths – 4 yrs $59.80 Inclusive of GST

Booster Seat 4 yrs – 8 yrs $59.80 Inclusive of GST

Note: It is the renter’s responsibility to ensure that the correct seats have either been pre booked or

their own seats have been provided.

SKI EQUIPMENT

Ski/Snowboard Racks and Snow Chains are available ON REQUEST at the following locations. Please ensure

you have Hertz Reservation Email confirmation of all Equipment.

Equipment Location Rental Fee

Snow Chains or Snow Socks Christchurch, Dunedin, Greymouth

Invercargill, Picton, Queenstown

Auckland, Wellington (Limited)

$17.25 Inclusive of GST Per Day

Maximum of $86.25 Per Rental

Ski/Snowboard Racks Christchurch, Dunedin, Greymouth

Invercargill, Picton, Queenstown,

$17.25 Inclusive of GST Per Day

Maximum of $86.25 Per Rental

Ski/Snowboard Racks are available on the following vehicle types:

CDAR, IDAR, FDAR, IFAR, PWAR, PFAR

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It is the renter’s responsibility to ensure that Snow Chains are fitted when required during the winter season

(June-October) in Queenstown Lake District & Milford Sound and adhere to the local Bylaws.

1. Due to sudden snowfalls being experienced in the above areas, all vehicles must carry snow chains.

2. Bylaws have been introduced as outlined below.

“At the discretion of an enforcement officer or an authorised officer the driver of any vehicle may be

required to fit snow chains to such vehicle on any road, and no person shall drive, or direct or allow

such vehicle to be driven without snow chains fitted.”

The fines for Non Compliance are detailed below and the renter will be responsible for paying these direct to

the local authorities.

Queenstown Lakes District $150.00

Milford Sound Road $750.00

HERTZ NEVERLOST © – SATELITTE NAVIGATION

Hertz Neverlost© is available at all participating locations subject to availability.

Neverlost is available in the following languages: English, Chinese (Mandarin), Czech, Dutch, Finnish,

French, German, Italian, Norwegian, Polish Spanish, and Swedish

Neverlost units must be hired as part of a rental. They are not available for separate hire.

Rental Fee Per Day

$12.60 Inclusive of GST Per

Day

Replacement Costs: In the event of damage, loss or theft charges will apply. Purchase of AER does not

cover the renter for damage and/or loss to the Neverlost units.

Rates incorporating the Neverlost Unit do not cover the unit for loss or damage.

Neverlost units are available for One Way rentals.

The renter must not take the Neverlost equipment with them across the Cook Strait. The renter must return the

Neverlost unit to the Hertz counter or leave it in the glove box of the first vehicle and pick up another unit with

their second vehicle after they have crossed the Cook Strait. If the renter takes the Neverlost unit across the

Cook Strait a NZD$57.50 Inc GST relocation fee will be charged.

For Multi-Island rentals, provision will be made for Neverlost units to be picked up from locations other than

Neverlost locations.

If the renter needs to return the equipment outside of Hertz operating hours they must complete and sign the

Neverlost addendum and place it inside the Neverlost carry case with the other Neverlost equipment and then

place the Neverlost carry case in the glove box of the vehicle. Hertz will not acknowledge return of the

equipment until the renter returns it to the counter or it is collected by a Hertz representative from the glove box

of the vehicle.

Liability for Loss or Damage

Electronic Equipment is hired to the renters at their own risk. They are liable for any loss or damage during the

hire. Purchase of AER does not cover the renter for damage and/or loss to the Wi-Fi units.

One-Way and Multi Island rentals

One-way rentals are allowed for WIFI at no extra cost.

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Hirers on multi-island rentals must leave the Electronic Equipment with the vehicle (in the glove box with the

vehicle locked), cross Cook Strait, and then pick up a new unit on the other side of the Strait.

DELIVERIES & COLLECTIONS

All Deliveries & Collections are on a Request Basis and must be requested either through

AUSRESTOURS@HERTZ.COM or with the Location Directly.

If a Delivery or Collection is confirmed by the location the following fees will apply:

Within /To CBD – FREE

Outside of CBD – A charge will apply dependent on mileage and journey time – please enquire for details.

The following list of Accommodation and Lodges have fixed Delivery and Collection Fees.

NOTE: Fee is charged per Delivery and/or Collection.

Hertz reserves the right to amend theses fees with notice.

If lodges/resorts are not on the current list please contact either the Travel Distribution Department for

clarification of delivery options.

Lodge Location Fee Inc GST

Kauri Cliffs

Kerikeri $115.00

Mollies,

Cotter House, Great Ponsonby

Auckland City

$58.00

Stafford Villa

Auckland North Shore

$58.00

Lodge Location Fee Inc GST

Peace & Plenty Inn

Seafields – Whitford Auckland Airport

$173.00

Kawaha Point

The Springs

Okawa Bay

Moose Lodge

Rotorua

$46.00

Solitaire Lodge

Tree Tops

Rotorua

$85.00

Huka Lodge Taupo FREE

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Greenhill The Lodge Napier

$70.00

Cape Kidnappers Napier

$70.00

Wharekauhau

Wellington

$300.00

South Island

Lodge Location Fee Inc GST

Grasmere Lodge Christchurch

$300.00

Claremont Country Estate

Otahuna at Tai Tapu

Christchurch

$175.00

Gunyah

Christchurch

$115.00

Mount Cook Hermitage

Christchurch

$500.00

Matakauri Lodge

Punatapu Lodge

White Shadows

Millbrook Resort

Queenstown

$60.00

Blanket Bay Queenstown

175.00

Alexandra

Clyde

Wanaka

Queenstown

$230.00

VOUCHERS

Hertz New Zealand no longer requires vouchers for billing purposes.

However it is recommended that the customer presents a Voucher or Rental confirmation when collecting their

vehicle.

Vouchers or Rental Confirmations should contain the following

Renters name, pickup location, date and time, car class, IT code, drop location date and time,

Hertz reservation number, Hertz account number, tour operator reference number must be shown on the

voucher.

Presentation of the voucher indicates that the rental has been pre-paid to the Tour Operator as per the Tour

Operator Agreement. Hertz will charge the customer at the counter for any fees or extras not covered by the

voucher.

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RESERVATIONS

All Hertz Reservations will be made from General Availability and can be made in the following way:

Direct Connect XML Link to Hertz.com

Hertz offers all partners direct connect XML capability allowing mutual systems to connect allowing instant

availability and reservation confirmation.

Online Booking Tool (OBT)

Hertz offers all partners an online booking tool through Hertz Agent.com. This online booking system connects

directly through hertz.com and allows for instant availability and reservation confirmation

Global Distribution Systems (GDS)

Hertz is bookable on all major GDS systems

Hertz Customer Contact Centre (HCCC)

Hertz Customer Car Centre have a dedicated Tours Reservations department. Prior Approval from the Travel

Distribution Department is required for accounts to make bookings through this reservation channel.

Email: ausrestours@hertz.com

Reservations made through this channel will be confirmed with 24-48 Hours.

Telephone: 00 (613) 9222 2521 or fax (613) 9698 2295

Australian based Tour Operators may call 1800 550 026 toll free.

New Zealand based Tour Operators may call 0800 447 260 toll free.

INVOICING AND PAYMENTS

INVOICES

Rentals will be invoiced at the agreed wholesale rate applicable on the day of vehicle collection. If a vehicle is

collected on 25 October XXX and is on rent until 5 November XXXX, the entire rental will be invoiced at the

rate applicable as at 25 October XXXX

Invoices are issued once the rental has been completed and statements are sent monthly. If a vehicle is rented

in October but returned in November it will appear on the End of November invoice.

Hertz will invoice against the IT code that was included within the confirmed reservation. It is important to note

that no retrospective credits / re-invoice are permitted if an incorrect IT code was used at time of reservation.

PAYMENTS

Payment should be made for all services provided within 30 days of date of Hertz invoice.

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If any monies are not paid by the due date, Hertz reserves the right to charge interest on those monies and or

suspend the account until payment is made and the account is within the agreed trading terms.

It is recommended that payment is made by electronic funds

If paying by Direct Credit, bank account details are listed below:

Payment

BANK OF NEW ZEALAND

Details

114 FITZGERALD AVE

CHRISTCHURCH CENTRAL, NEW ZEALAND

POST CODE 8011

Account Name: Hertz NZ Ltd

Account Number: 02 0800 0493229 00

Swift Code: BKNZNZ22

REFUNDS

No refunds will be issued for early return of vehicles or any unused portion of a Tours rental.

Where Hertz New Zealand terminate a rental agreement due to accident or incident; a refund of unused days

may be offered. Any refund request must be applied for by the agent/operator who made the original

reservation by contacting Hertz New Zealand Customer Relations.

NO SHOWS

Where a client does not pick up their rental vehicle at the date and time confirmed on the reservation, Hertz will

charge a No Show fee equal to the cost of one rental day as per the reservation. Exceptions to this charge will

apply for those reservations that have been cancelled at least 48 hours prior to pick-up date; as well as having

some form of documentation confirming cancellation.

Any queries in relation to the Hertz New Zealand Wholesale Tours Terms and Conditions should be directed in

the first instance to the Travel Distribution Department at apactours@hertz.com

TRAVEL DISTRIBUTION DEPARTMENT

All Enquiries: apactours@hertz.com

CUSTOMER SERVICES

For ALL Post Rental Enquires

Australia – aushertzcustrel@hertz.com Tel 1 (0800 55 00 78)

New Zealand – nzhertzcustserv@hertz.com Tel +64 (03) 358 6772

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INSURANCE CLAIMS

Australia – hcmclaimsau@hertz.com

New Zealand – hcmclaimsnz@hertz.com

EMERGENCY ROADSIDE ASSISTANCE (24 HOUR SERVICE)

0800 633 611 toll free number within NZ

0064 9 966 9973 for customers with overseas phones