MATTHEW HOLMES mholmes2007@gmail.com108 Brinkley Park Court, Mount Holly, NC 28120 704-269-8226 (m)

SUMMARY: Information Technology professional with 19+ years of multidisciplinary hands-on IT experience including .NET software and web development; Microsoft and Oracle database development; system and network administration; process automation/optimization, and finding innovative solutions to technical challenges.Prior military: 4 years USAF Intelligence, 3 years Communications and Computers in USAF Reserves.

EDUCATION: Bachelor of Science in Information Technology, Rochester Institute of Technology, 2002

Minors in System Administration, and Web Development / Multimedia. Graduated with honors.Communications and Computers Technical Training, USAF, 1999 480 hours

certificate + honorsTarget Intelligence Technical Training, USAF, 1995 776 hours certificate + honors

EXPERIENCE:3/15 – 5/15 BANK OF AMERICA – Charlotte, NC

Technical Business Analyst, Web Analytics Implementation Implemented IBM Digital Analytics (Coremetrics) web analytics on the

BankOfAmerica.com corporate web site – the 28th most-visited web site in the United States.

Generated specifications instructing the development teams how to integrate the required client-side web analytics JavaScript coding into their web pages.

Validated that web analytics coding was done correctly. Followed web development project life cycles in a Lean Agile environment. Developed automation tools to streamline productivity using Excel, VBA, and

VBS scripts.10/07 – 2/15 TELNET MARKETING GROUP, INC. – Charlotte, NC (2009-2015) and Raleigh, NC

(2007-2009)Senior Developer; Information Technology Manager Provided all hands-on IT management, development, and support for 100-seat

call center for 7+ years as the sole technical resource. Developed intelligent sales agent applications with a Service-Oriented

Architecture (SOA) integrating C#.NET web services, Windows Forms applications, system services, Transact-SQL, VB.NET web pages, ASP.NET, and proprietary scripting languages. Simplified user experience, decreased rate of failure, and increased revenue.

Routinely wrote advanced T-SQL queries and stored procedures to perform complex data analyses and operations in Microsoft SQL Server 2008 R2.

Managed, installed, maintained, procured, upgraded, and troubleshot all IT systems in the company including TouchStar predictive Dialer system, 10+ Dell PowerEdge servers running Windows and Linux (domain controllers, SQL Servers, IIS web servers, terminal servers, VMWare, VoIP, VPN), racks, network (including Cisco PIX firewall), Dialogic T1 telephony, 100+ PCs and RDP thin client workstations, software, printers, and VoIP office phones.

Modernized servers and databases over time: Microsoft Windows 2000 Server to 2003, then to 2012; Microsoft SQL Server 2000 to 2008 R2.

Developed management-critical reports in Microsoft SQL Server Reporting Services (SSRS).

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MATTHEW HOLMES mholmes2007@gmail.com108 Brinkley Park Court, Mount Holly, NC 28120 704-269-8226 (m)

Collaborated weekly with parent company’s IT team to integrate and optimize our systems.

Designed and built VoIP PBX server; integrated it with analog TouchStar Dialer, enabling flexible work options such as work-from-home telesales and remote Quality Control operations.

Responded expeditiously to all technical emergencies such as hardware failures and viruses.

Implemented remote-hosted Oracle Contact Center Anywhere and inContact dialers; developed RiverStar and inContact scripts to integrate with our database and web services.

Wrote detailed documentation for both administrators and non-technical users. Rebuilt the company’s technical infrastructure from the ground up, after

relocating facilities. Migrated 3 “sister” companies to Star2Star VoIP PBX office phone system;

administrated all 3.3/03 – 10/07 HEALTH DECISIONS, INC. – Chapel Hill, NC

Information Systems Developer Developed, documented, tested, and supported clinical trial management

software in an FDA-regulated environment utilizing VB.NET, VB, ASP, PL/SQL, JavaScript, Java, and WinBatch.

Managed numerous development projects through the full Software Development Life Cycle, utilizing both the Agile and Waterfall models.

Dramatically streamlined and enhanced core Visual Basic application suite, reducing maintenance cost by 93% and improving performance of data import routines by 99%.

Extensive Oracle database experience: PL-SQL queries, procedures, design, and administration.

Proactively developed process automation tools utilizing multiple languages and platforms.

Developed, implemented, deployed, and supported the SmartPen™, a cutting-edge technology for entering and processing data using a "Digital Pen".

4/01 – 5/02 XEROX CORPORATION – Webster, NYConfiguration Manager; Software Developer Developed process automation utilities using Visual Basic and XML, improving

efficiency by 80%. Responsible for authoring, quality assurance, duplication and distribution of

localized software CDs. 5/00 – 3/01 INFO DIRECTIONS, INC. – Victor, NY

Intranet Web Developer Developed a data-driven corporate intranet web site utilizing ASP and SQL

Server. Built a web-based trouble ticket application. Involved database design, and

featured dynamic client-side content using XML, JavaScript, and DHTML.8/98 – 7/01 UNITED STATES AIR FORCE RESERVES – Niagara Falls, NY

Communications and Computers Specialist

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MATTHEW HOLMES mholmes2007@gmail.com108 Brinkley Park Court, Mount Holly, NC 28120 704-269-8226 (m)

Installed and maintained PC workstations and servers for Base Communications Center.

Held Secret security clearance.8/98 – 5/00 ROCHESTER INSTITUTE OF TECHNOLOGY – Rochester, NY

Senior Lab Assistant, IT Computer Labs Performed technical tutoring; system, network, and user administration.

8/94 – 8/98 UNITED STATES AIR FORCE – Various locationsIntelligence Systems, Network and Web Administrator; Target Intelligence Specialist Built an award-winning Intelligence web site on secure Intelink-S; one of the first

of its kind. Installed and administrated an encrypted base-wide LAN of 30+ PCs and Sun

workstations. Held Top Secret security clearance.

KEY SKILLS AND TECHNOLOGIES:Skills: IT Management, Windows System Administration, Network Administration, Database

Administration, Internet Information Services (IIS) Administration, Software Development, Web Development, Computer Hardware, Linux, PBX Administration, Web Analytics

Languages: C#, VB.NET, ASP.NET, SQL, Transact-SQL, PL/SQL, VBA, Visual Basic, VBScript, ASP, DHTML, JavaScript, XML, XSL, CSS, batch/shell scripts, AutoIt

Databases: SQL Server, SSRS, Oracle, Access, MySQLOther Technologies: VoIP, SIP, Office 365, Dell PowerEdge, Cisco PIX, VMWare, APC,

Minuteman, CVS, SourceSafe, Citrix, MS Exchange, Active Directory, DNS, DHCP, IBM Digital Analytics / Coremetrics

OTHER INTERESTS:Photography has been a passion of mine for 20 years. From 2009-2013 I was a staff photographer for CarolinaNightlife.com in Charlotte, NC.

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