Hospital Operations Management

7/31/2019 Hospital Operations Management

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Click to edit Master subtitle style

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Operations

in HospitalManagement

Prepared By:

Group 7-Consultants

Joseph Dolphy (11024 )Narasimhan Keshavan(11032)

Akheel M Baramy (11062)Gourav Sharma (11138 )

Zatakia Jaykumar (11180)


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Operational Streams

v Patient Stream

v Staff Stream

v Patients samples streams

v Drugs Stream

v Material Stream

v Information Stream


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arame ers ooperational excellence in

hospitalsv Efficiency

v Effectivenessv Quality

v Cost


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HOSPITAL

OPERATIONSMANAGE

MENT

PhysicalLayout

Workflow

Process

Capacity design

andplanning

PhysicalNetwork

optimizations

Supplychain andLogistics

Management

QualityPlanning

andprocess

Staffinglevels and

productivityManageme


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v Workflow ProcessThe process involved in the functioning of the hospital right fromthe moment the patient enters and until he or she is discharged

v Physical Layout Design of Facility which should be in accordance with the workflow

v Capacity Design and Planning The plan to increase the capacity of the hospital


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v Physical Network OptimizationPositioning warehouse, suppliers inorder to minimise lead time and

Costs

v Staffing levels and productivity management

The manpower requirement and optimal usage of labour andresources

v Quality planning and process improvementQuality of the service and improvements needed in the process

v Supply chain and logistics management


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SCM in hospitals

Major players at various stages

v ProducersPharmaceutical companies, surgical products

companies, device manufacturers

v PurchasersPharmaceutical wholesalers, medical surgical distributors

v Health care providersHospitals, Healthcare clinics


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Major issues in SCM

v Outdated IT systems

v Purchasing system

v Inventory and distribution


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o u ons re a e o scm

v Group purchasing organizations(GPO) have provided sufficientcost saving advantages

- Purchasing from selected vendors for many hospitals at once- Network of suppliers

v Outsourcing of supply data management to professional serviceproviders

- Hospitals can more effectively focus their resources on patient

care

v Inefficient inventory management could result in loss of life

- Abandon Just in time inventory and manage their owninventory distribution


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Issues related to

Emergency ServiceDepartmentv Bed Availability for Emergency situationv Transportation Van

v Scheduling of Staff

v Availability of Doctor

v Blood and Organs

v Medical Supplies

v Stretchers and Trolley bearers


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Recommendations v Arrangement for medicated food for patients

v Many drugs have a shelf life ,hence two or more suppliers for critical medicines

v Training facilities for doctors to learn the newer concepts of medicine

v Plant layout should be such that the distancetravelled by the patients and staff is minimum.

v Segregation of wards like psychiatrydepartment which are perceived to bedangerous.

v Super speciality consultation

Documents

Hospital Operations Management