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O werd crea tfl pungisflr

H O K \ O ^ Y > : ? 2

Dlor rlodlrs,

]lgbeal te tfl >:?2 lditiek ec Tfl Fetlg Ylornee`,tfl =tf ik

tfis slrils ec cerword-gee`ikm okkuogs. I fepl yeu wigg kd its

lxtlksivl bektlkt iktlrlstikm, voguongl okd lvlk cuk te rlod.

Evlr tfl gost slvlk ylors I fovl ikv itld aerl tfok >:: fetlg

ikdustry iksidlrs BLEs okd etflr mreup lxlbutivls, slkier

aokomlrs ik ikdividuog fetlgs, beksugtokts, lxplrts, okd

obodlaibs, ogg crea oreukd 2: beuktrils te writl o pilbl

cer tfl pung ibotiek. Ay nrilc is ogwoys tfl soal 8 Crea yeur

plrsplbtivl, I os` tfla, wfot orl yeur lxplbtotieks cer tfl

ylor oflod 5 ]fot trlkds orl yeu wotbfikm tfot yeu tfik` wigg

occlbt tfl nusiklss klx t ylor 5

Tfl rlsugt is Tfl Fetlg Ylornee`8 ket se aubf ok okogytibog

rlpert os o beaplkdiua ec fimf-glvlg epikieks oneut few tflikdustry aimft nl dicclrlkt klxt ylor writtlk ny plepgl wfe

`kew wfot tfly orl tog`ikm oneut.

Tfis ylor is ke lxblptiek. Oaekm aoky etflr fimfgimfts,

it ikbgudls tfl wisl werds ec Bfris Bewdroy, BLE ec tfl

Derbflstlr Begglbtiek 0 okd Zukllt Bffotwog, BLE ec

Rtlimlknlrmlr Fetlgs 0 tfeumfts ek tfl cuturl ec subf

cobters os ETOs, nrokdikm, okd brewdseurbikm 0 okd o slr ils ec

lxbgusivl rlperts ek tfl >:?2 nusiklss eutgee` ik twe dezlk

`ly beuktrils, prlporld lsplbioggy cer yeu ny Ferwotf FTG,

It ogse ikbgudls o splbiog slbtiek boggld Rpo >:>: tfl rst tial

wl gee` curtflr oflod tfok hust ekl ylor. Cer tfis pungibotiek-

witfik-o-pungibotiek, I os`ld seal ec tfl spo ikdustrys mgenog

glodlrs te sforl tflir tfeumfts ek few tfl spo nusiklss beugd

ukcegd witfik tfl fetlg ikdustry evlr tfl gekm tlra.

Re its oketflr widl-rokmikm lditiek tfis ylor, okd Id gi`l te

tfok` eur lxblgglkt bektrinuters cer tflir aoky iksimfts okd

idlos. Okd I weugd o gse gi`l te tfok` tfl Lbegl ftlgirl dl

Gousokkl, tfl pungibotieks potrek durikm its rst six ylors, cer

tflir suppert. Eur portklrsfip omrllalkt boal te ok lkd tfisylor, se sodgy wl wigg ke gekmlr nl wer`ikm fokd ik mgevl gi`l

nlcerl. Nut tflir flgp wos ikstrualktog ik mlttikm Tfl Fetlg

Ylornee`ecc tfl mreukd ik tfl rst pgobl, okd cer tfot I tfok`

tfla vlry woragy.

]isfikm yeu o meed rlod,

]eedy ]odl

Zungisflr okd Lditer ik Bfilc

ZR. Os Tfl Fetlg Ylornee`is ogg oneut tfl cuturl, I sfoalglssgy oggewld

ayslgc te bektrinutl ok ortibgl ec ay ewk tfis ylor, ek o tlbfkiqul I usl

te flgp fetlg beapokils visuogizl few tflir cuturl nusiklss gokdsbopl

beugd bfokml evlr tial. Ay ortibgl ek sblkorie pgokkikm is ek poml ?>6.

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O werd crea tfl pungisflr

BLE's eutgee`

Glodlrsfip Z\KLLT BFFOT]OG

Glodlrsfip BF^IR BE]D^OY, D^. MLKL CL^LKBL

Tfl lkvirekalkt ik >:?2

Fetlg bfoiks KIBEGOR M^OC

Cikokbikm AIBFLGGL ]LIRR, BF^IRTEC ]IK@LGAOKK

Dlsimk okd dlvlgepalkt ^IBFO^D MO^GOKD

Fetlg aor`lt evlrvilw 8 Lurepl

Tfl Kltflr gokds ^OBFG GO^DLKEYL

^ussio AIBFOLG EFO^L

Crokbl ZFIGIZZL DEIXLGLT

Rpoik AO^IO ^ERO NO^BIOIrlgokd KOEIRL BERM^ESL

Nog`oks AI^ERGOS D^OMIBLSIB

Rbokdikovio NH^K @HGRTOD

Mlraoky ^DIML^ @KERZL

Zegokd HOK\RX AIT\GR@I

Fukmory AO^I\R MEAEGO

\kitld @ikmdea OGLVOKD^O SOK ZLGT

Itogy XE^OK NOBIB

Nlgmiua AO^BE SOK N^\MMLK

\@ trlkds FLOTFL^ MINREK

Fetlg aor`lt evlrvilw 8 Osio-Zobib

Bfiko DOAILK GITTGL

Rikmoperl HL^EAL RIY

Hopok @EHI TO@ONOYORFI OKD ROBFI@E AOTR\DO

Aogoysio RLK REEK A\K

Ikdeklsio ^IE @EKDE

Tfoigokd BGO^L C\

Rri Gok`o BGO^L C\

\kitld Oron Lairotls FOKKLR RBFILD

:2

:3-?>

:3

?:

?4->?

?4

?3

?6

>>-4=

>>

>4

>=>6

2:

2>

22

2

42

43

46-=?

46

49

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http://www.protel.net/cloud-solutions/

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http://www.protel.net/cloud-solutions/

8/14/2019 Hotel Yearbook 2013

8/148FETLGylornee`>:?2

]l fovl te allt tfl dlaokdsec cuturl mlklrotieksCEGGE]IKM O ALTLE^IB BO^LL^ IK DLSLGEZALKT OT ^LXIDE^, Z\KLLT BFFOT]OG]OR KOALD TFL KL] BLE

EC ML^AOKYR ^LKE]KLD RTLIMLKNL^ML^ FETLGR OMIK RLZTLANL^ >:?>. TFL FETLG YLO^NEE@ BEKTOBTLD

Z\KLLT H\RT OCTL^ FIR OZZEIKTALKT ]OR OKKE\KBLD OKD OR@LD FIA TE RFO^L FIR TFE\MFTR EK TFL E\TGEE@

CE^ TFL FETLG N\RIKLRR OKD FIR ZGOKR CE^ TFL BEAZOKY, IK NETF TFL RFE^T OKD GEKM TL^A.

G L O D L ^ R F I Z

TFL FETLG YLO^NEE@ 8 Zukllt, tlgg us o gittgl oneut yeur

nob`mreukd rst, okd few yeur klw oppeiktalkt boal oneut.

Z\KLLT BFFOT]OG 8I wos nerk ik ?934 ik Klw Dlgfi, Ikdio.

I wos certukotl te mlt o mrlot fimf sbfeeg ldubotiek, okd gotlr

fetlg sbfeeg okd ukivlrsity troikikm os wlgg, pgus ikstrubtiek ik

gokmuomls gi`l Mlraok okd Crlkbf ik tfl rlsplbtivl bugturog

ikstitutls. Tfot wos o segid ceukdotiek cer ay troksitiek te

Lurepl, wfibf fopplkld ek o sbfegorsfip te IAFI ik ?969.

Octlr mlt tikm ay ANO ik Fespi togit y ot IAFI, I stortld wer` ikm

cer tfl Clurikm Mreup ik fetlg beksugtikm okd dlvlgepalkt,

nosld eut ec Aoikz, Mlraoky. Ik ?996, I troksitiekld te Borgsek

Fetlgs os tflir Dirlbter ec Dlvlgepalkt cer LALO te flgp

preplg tfl mrewtf ec Borgseks nrokds ik tfl rlmiek. Tfis wos o

meed ikkikms, os it lxpesld al te tfl Oalribok woy ec deikm

tfikms 8 Mlraok disbipgikl okd quogity beupgld witf Oalribok

pob`omikm okd aor`ltikm is o mrlot beanikotiek te glork crea !

Octl r Rlptlanlr ??tf, Borgsek dlbidld te beksegidotl its

nusiklss, se ik >::> I troksitiekld te ^lzider os Dirlbter ec

Nusiklss Dlvlgepalkt. I wos sunslqulktgy preaetld te Sibl

Zukllt Bffotwog

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Zrlsidlkt Nusiklss Dlvlgepalkt ik >::4, tflk te Rlkier Sibl

Zrlsidlkt okd Bfilc Dlvlgepalkt Ecblr ik Oumust >::= (ogse

nlbeaikm o alanlr ec ^lziders Lxlbutivl Beaaittll ot tfl

soal tial), okd tflk te Lxlbutivl Sibl Zrlsidlkt okd BDE ik

Opri g >:??.

]itfeut ukdul aedlsty, I bok soy tfot tfl ^lzider pertcegiemrlw te evlr =4,::: reeas ik eplrotiek witf o curtflr >:,:::

ukdlr dlvlgepalkt durikm ay ylors. Ik >::6, >::9 okd >:?:,

^lzider fod tfrll bekslbutivl ylors ec rlberd mrewtf ik tlras

ec reeas eplkld. Durikm tfis plried, ^lzider nlboal tfl

costlst mrewikm fetlg beapoky ik tfl wergd.

FYN 8]fibf glods us up te >:?> trugy o nokklr ylor cer yeu.

BFFOT]OG 8Tfots rimft. Ik Oumust >:?>, I wos owordld tfl

prlstimieus Borgsek Clggewsfip Oword okd wos ogse slglbtld os

tfl Fekerory Zrlsidlkt ec tfl Oguaki Ossebiotiek ec IAFI.

Nut I ogse wlkt nob` te nl ikm o cugg-tial studlkt ik >:?> !

I ottlkdld tfl Odvokbld Aokomlalkt Zremroa (OAZ)

ot IKRLOD eutsidl Zoris. I tfik` tflsl wlrl tfl nlst ceur

wll`s I splkt ik tfl gost clw dlbodls ! Ket ekgy did I fovl ok

eppertukity te splkd tfl tial, iktlgglbtuoggy okd plrsekoggy, witf

plepgl ec aerl tfok :?>, tfl

eppertukity boal te nlbeal tfl BLE ec Rtlimlknlrmlr Fetlgs

OM. I obblptld okd stortld wer`ikm ik tfis bopobi ty ek tfl

rst ec Kevlanlr. Tfot ao`ls al tfl rst iaaimrokt te flod o

Lureplok fetlg beapoky ek tfl bektiklkt.

FYN 8Realtfikm te nl vlry preud ec

BFFOT]OG 8Tfok`s, nut I dekt sll tfis peikt os o

dlstikotiek 0 I sll it, ikstlod, os o aiglstekl ek ay heurkly,

netf ek o plrsekog okd o preclssiekog glvlg. Tfis cosbikotikm

beapoky fos nllk lkheyikm its subblss stery cer aerl tfok

6: ylors, witf twe lxblgglkt nrokds, Rtlimlknlrmlr Fetlgs okd

^lserts okd IktlrBityFetlg. Rtlimlknlrmlr is sykekyaeus witf

Mlraok fespitogity okd lxblgglkbl, okd tfl mreup is wlgg peisld

te lxtlkd its ikulkbl nlyekd Lurepl aoikgy ik tfl lalrmikm

aor`lts ec tfl wergd.

FYN 8Gee`ikm ot Rtlimlknlrmlrs slmalkt ec tfl fetlg

ikdustry, wfot orl yeur `ly lxplbtotieks cer >:?2 5

BFFOT]OG 8Tfl beapoky is prlslkt ik twe slmalkts.

Rtlimlknlrmlr fos its reets ik tfl guxury fetlg nusiklss, okd

cer aerl tfok 6: ylors, tfl koal fos steed cer ikdividuog tep

fetlgs. Ik tfl aloktial, tfl Rtlimlknlrmlr Fetlg Mreup fos

mrewk te ikbgudl aerl tfok 6: fetlgs ik six beuktrils ukdlr twe

nrokds. Rtlimlknlrmlr Fetlgs okd ^lserts burrlktgy beaprisls

46 guxury, dlguxl okd mrokd fetlgs. IktlrBityFetlg is tfl Mreups

etflr nrokd, witf 22 fetlgs ik tfl upplr aid-sbogl slmalkt.

Os cer ay lxplbtot ieks, I nlgilvl tfl rst fogc ec >:?2 wigg nl

bfogglkmikm cer tfl ikdustry. Fewlvlr, Ia eptiaistib oneut tfl

slbekd fogc ec tfl ylor.

IktlrBityFetlg is ok lstongisfld nrokd, okd wigg bektikul te

de wlgg dul te its gew xld best strubturl. Rtlimlknlrmlr

Fetlgs okd ^lserts, ek tfl etflr fokd, sfeugd plrcera nlttlr

tfok prier ylors, os seal ec tfl `ly osslts tfot wlrl ukdlr

rlkevotiek orl kew beaikm nob` ek tfl aor`lt witf o vlry kibl

okd beapltitivl predubt. Tfis sfeugd flgp drivl rlvlkuls okd

bustealr geyogty, os o get ec eur pllrs fovl but ikvlstalkts

durikm tfl dewkturk. Fewlvlr, eur beapokys prlslkbl is

aoikgy ik tfl Mlraok-splo`ikm beuktrils, okd ik tfesl aor`lts,

tfl lxtlkt ec tfl dewkturk ik ^lvZO^ wos ket os slvlrl os it

wos cer seal ec eur beapltiters, witf tflir mlemropfib sprlod

ik Reutflrk Lurepl okd previkbiog \@.

Re cer Rtlimlknlrmlr, wl orl lxplbtikm tfot >:?2 wigg nl

bforobtlrizld, rst ec ogg, ny o klt mrewtf ec tfl pertcegie,

lsplbioggy ik iktlrkotiekog aor`lts. Rlbekd, wl lxplbt mrewtf ik

rlvlkuls okd LNITDO. Okd koggy, wlgg nl ao`ikm o bektikueus

www.fetlg-ylornee`.bea

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]l fovl te allt tfl dlaokdsec cuturl mlklrotieks bekt.

G L O D L ^ R F I Z

beaaitalkt te wfot wl bogg Mlraok Eplrotiekog Lxblgglkbl

ik eur Mlraok os wlgg os iktlrkotiekog aor`lts.

I ogse tfik` wl wigg witklss ik >:?2 okd tfl sfert tlra o klw

dlkitiek ec bustealr geyo gty. It wigg me nlyekd tfl rlwords okd

usl ec bords, aerl ik tfl dirlbtiek ec rlbemkitiek.

FYN 8]fot trlkds orl yeu ceggewikm tfot beugd fovl ok

iapobt ek few >:?2 dlvlgeps 5 Orl tflrl twe er tfrll

ukblrtoiktils tfot yeu tfik` beugd nl britibog cer sfopikm

few tfl klxt ylor er twe turks eut cer tfl fetlg nusiklss

ik Lurepl 5

BFFOT]OG 8Tfl mgenog kokbiog okd lbekeaib brisis dels

ket slla te nl lkdikm, okd os I alktiekld nlcerl, I oa aerl

eptiaistib oneut tfl slbekd fogc ec >:?2, nut ket tfl rst fogc,

wflrl I lxplbt ^lvZO^ mrewtf te rlaoik sgummisf.

Crea eur plrsplbtivl, tfl tfrll aest bfogglkmikm issuls cobikm

eur ikdustry orl, rst, tfl bektikueus ukblrtoikty oneut tfl

pegitibog situotiek ik tfl Aiddgl Lost, ikbgudikm tfl rlblkt lvlkts

ik Lmypt (wflrl wl fovl o get ec fetlgs), Ryrio, Nofroik, Ginyo

okd Isrolg. Tfis ao`ls ogg ec us quitl klrveus.

Rlbekd, ic yeu gee` ot seal Lureplok lbekeails, yeu sll

tfot tfl rotl ec mrewtf ik fetlg suppgy fos lxblldld tfl rotl

ec mrewtf ik fetlg dlaokd. Tfl rlsugtikm gew glvlgs ec reea

ebbupokby orl hlepordizikm rlturks ek ikvlstalkt tflrl.

Okd koggy, dul te dlaemropfib trlkds, its nlbeaikm

ikbrlosikmgy dicbugt te kd okd nikd lapgeylls lsplbioggy

yeukm preclssiekogs. ]l orl portibugorgy sllikm mrewikm

beapltitiek cer toglkt crea etflr ikdustrils gi`l oirgikls er

nok`ikm feusls.

FYN 8Gee`ikm ot tfl gekmlr tlra, soy te tfl ylor >:>:,

wflk yeu tfik` oneut few tfl fetlg nusiklss aimft

dlvlgep, is tflrl okytfikm tfot `llps yeu owo`l

ot kimft 5 Is tflrl okytfikm stigg ek tfl cor ferizek tfot

yeu orl `llpikm ok lyl ek 5

BFFOT]OG 8]fot `llps al owo`l ot kimft is kdikm tfl

nogokbl nltwllk bektikueus nrokd nuigdikm okd pretongl

mrewtf, lsplbioggy ek tfl iktlrkotiekog crekt.

Rtlimlknlrmlr i s stokdikm ot o britibog peikt tedoy 8 tfl beapoky

is rlody okd suppertld ny its Neord te to`l tfl glop ikte seal

ec tfl wergds lalrmikm aor`lts, okd lxpert eur MlraokEplrotiekog Lxblg glkbl. Fewlvlr, tfl bests okd norrilrs te

lktry ik klw aor`lts orl fuml nl it crea o gokmuoml, tox

er beapltitiek plrsplbtivl, ek ekl fokd, er o gob` ec gebog

`kewgldml er gebog portklr ek tfl etflr fokd. Okd os tfl

aor`lts rlaoik ukdlr prlssurl, its ogse ket prudlkt te ao`l

tee lxtlksivl usl ec burrlkt rlseurbls ek klw nusiklssls

tfot beugd nl o vlry ris`y oppreobf.

FYN 8Is tflrl okytfikm tfot yeu tfik` fos tfl petlktiog te

to`l tfl fetlg ikdustry ny surprisl ik tfl klxt clw ylors

ik o pesitivl er klmotivl woy 5 Few dicclrlkt beugd tflcuturl nusiklss lkvirekalkt cer tfl fetlg ikdustry nl

beaporld te tedoy 5

BFFOT]OG 8O gee` ikte tfl brystog nogg weugd nl flgpcug ! Ik

mlklrog, I tfik` tlbfkibog dlvlgepalkt wigg premrlss lvlk costlr

tfok nlcerl. Tfl iapobt ec sebiog aldio wigg ogse bektikul te

mrew. Beaaukibotiek nltwllk plepgl oreukd tfl wergd wigg

siapgy nl costlr tfok lvlr.

Ot tfl soal tial, tfl dlaokd cer rlst okd rlgoxotiek okd

prlvlktivl flogtf premroas wigg mrew. Ot tfl lkd ec tfl doy, tfl

fetlg ikdustry fos te ao`l surl te allt tfl dlaokds ec tfl

cuturl mlklrotieks.

FYN 8Tfok` yeu, Zukllt, okd nlst ec gub` te yeu os yeu

stllr Rtlimlknlrmlr ikte tfis lxbitikm cuturl.

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12/148FETLGylornee`>:?2

Tfl vilw crea tfl tepLAZGEYLL LKMOMLALKT OKD M\LRT IKTL^OBTIEK FOSL NLLK @LY LGLALKTR EC TFL R\BBLRR EC TFL DE^BFLRTL^

BEGGLBTIEK\KDL^ TFL GLODL^RFIZ EC ITR BLE BF^IR BE]D^OY.TE CIKD E\T AE^L ONE\T TFL IDLOR OKD

SOG\LR NLFIKD FIR ]IKKIKM AOKOMLALKT RTYGL,D^. MLKL CL^LKBL,Z^LRIDLKT EC CL^LKBL GLODL^RFIZ &

RT^OTLMY OKD BLKTL^ CE^ R\^SLY ^LRLO^BFROT ]ITF BF^IR EK NLFOGC EC TFL FETLG YLO^NEE@OKD TOG@LD

ONE\T TFL ^EGL EC O GLODL^ IK FERZITOGITY OKD ]FOT ]L AIMFT LVZLBT IK >:?2 .

G L O D L ^ R F I Z

MLKL CL^LKBL 8 Bfris, wfot de yeu tfik` >:?2 wigg nrikm

te tfl wergd ec fespitogity 5

BF^IR BE]D^OY 8Crea ok lbekeaibs vilwpeikt, I sll o

aerl stongl ylor wergdwidl. Ot tfl soal tial, tflrl wigg nl

pegitibog ukblrtoikty occlbtikm tfl fespitogity aor`lts 8 o klw

prlsidlkt ik Bfiko, rl-lglbtiek ik tfl \kitld Rtotls, bektikuld

bekibts ik tfl Aiddgl Lost okd bfogglkmls ik Lurepl. Nut ik tfl

nim pibturl, I sll tfl wergd lbekeay nlikm strlkmtflkld.

CL^LKBL 8]fot burrlkt trlkds orl yeu poyikm ottlktiek te 5

BE]D^OY 8Tfl guxury trovlg aor`lt gee`s strekm, pesitivl okd

aerl renust tedoy tfok ik tfl rlblkt post. Ogekm witf ikdividuog

glisurl trovlglrs okd nusiklss mulsts, wl wigg sll aerl okd

aerl coaigils trovlgikm temltflr. Tfis aloks wl klld te fovl ok

orroy ec predubts okd slrvibls te allt ogg oml lxplbtotieks.

]l bektikul te gee` vlry bgeslgy ot tfl ikbrlosikm regl

sebiog aldio orl pgoyikm. Tfis pflkealkek fos moikld rlog

aealktua, lsplbioggy witf yeukmlr mlklrotieks. Ogg ec eur

Derbflstlr Begglbtiek preplrtils fovl buttikm-ldml aldio

tlbfkegemils, subf os fimf-splld Iktlrklt witf simkibokt

dewkgeod boponigity. ]l ao`l it o prierity te lksurl tflsl

slrvibls orl bektikueusgy updotld, uslr crilkdgy okd orl ec tfl

fimflst quogity.

Bfris Bewdroy okd Mlkl Clrlkbl

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Ik >:?2, tflrl wigg nl bfokmls ik cll strubturls cer iktlrklt

slrvibls. Real mulsts tfik` tfot nlbousl tfly orl ongl te

entoik crll Iktlrklt ot o Rtornub`s, tfly sfeugd nl ongl te

entoik tfis cobigity beapgialktory ik o guxury fetlg. Ik up-sbogl

preplrtils, tfis slrvibl prlslkts o vlry dicclrlkt situotiek,

nlbousl bustealrs wokt o dicclrlkt `ikd ec bopobity8 suplrier

fimf splld witf tfl boponigity ec dewkgeodikm gorml gls rotflrtfok siapgl gik`s tfot ekgy bekklbt te nosibs. Obberdikmgy, wl

ikvlst vlry flovigy ik boponigitils rokmikm crea dewkgeodikm

gorml gls ik mulstreeas te previdikm lxtro bekklbtivity ik

bekclrlkbl orlos. Tflsl orl bektikuikm nim ikvlstalkts cer o

fetlg, rlmordglss ic tfly aoy er aoy ket nl dlbidikm cobters cer

mulsts er mreups stoyikm witf us. Cer kew, stokdord boponigitils

okd nosib Iktlrklt slrvibl wigg bektikul te nl beapgialktory 0

fewlvlr, wflk mulsts klld te dewkgeod o get ec doto,

odditiekog clls wigg nl lxplbtld.

Os ok ermokizotiekog trlkd, I sll tfl oaeukt okd durotiek eciktlrkog alltikms nlikm lxoaikld. Is tfl issul tfot lapgeylls orl

ottlkdikm tee aoky alltikms, er sfeugd aokomlalkt nl rukkikm

nlttlr alltikms 5 Rubblsscug beapokils wigg nl lxoaikikm netf

ec tflsl osplbts aerl bgeslgy ik tfl ylor te beal.

CL^LKBL 8]fot `llps yeu owo`l ot kimft 5

BE]D^OY 8Ketfikm! Yeu fovl te to`l o vilw tfot tfis is o

nusiklss. Ic yeu obt ltfibo ggy, cebus ek wfot tfl visiek is cer tfl

beapoky, okd de tfl nlst yeu bok cer tfl ermokizotiek, yeu wigg

fovl yeur sforl ec subblssls. @llp ik aikd tfot tfikms wigg ket

ogwoys me tfl woy yeu lxplbt, nut tfl suk wigg risl teaerrew

okd tfl wergd wigg bektikul te spik. Ic yeu stort to`ikm ogg tfikms

ot flort, yeur tfeumfts gesl cebus. ]fot I wokt cer eur beapoky

is te cuggg eur visiek okd dlgivlr eur nrokd preaisl te eur mulsts

okd lapgeylls.

CL^LKBL 8Os o BLE, is tflrl o alssoml yeu weugd slkd

tedoy te etflr fetlg ikdustry lxlbutivls 5

BE]D^OY 8]l aust oktibipotl wfot lobf mulst kllds upek

orrivog. Tfl rlog lxplrilkbl rlvegvls oreukd tfl purpesl ec tflir

trip. Tfl meog is te ao`l tflir pfysibog obbeaaedotieks okd

slrvibl iktlrobtieks aerl plrsekog rotflr tfok hust stokdord.

]l klld te busteaizl rlspeksls te mulst kllds nlmikkikm ot

tfl rst peikt ec bektobt. Tflrl is o get ec psybfegemy ikvegvld

ik few wlgg rlgotieksfips orl dlvlgepld nltwllk stocc alanlrs

okd mulsts.

\kcertukotlgy, slrvibl fos nlbeal vlry stokdordizld

iaplrsekog okd retl. Eur lapgeylls orl bekstoktgy aevikm

tewords nlikm aerl iktlrobtivl okd plrsekongl witf mulsts,

wfigl ot tfl soal tial ket nlikm ok irritokt te tfla. Cer

lxoapgl, aoky fetlgiktlrobtieks lkd witf Is tflrl okytfikm

lgsl I bok de cer yeu 5

Lxoapgl 8 ]flk nee`ikm o aerkikm wo`l-up bo gg 8 Ar. Raitf, is

tflrl okytfikm l gsl I bok de cer yeu 5

]flk pgobikm o reea slrvibl erdlr 8 Ar. Raitf, is tflrl okytfikmlgsl I bok de cer yeu 5

Okd se it mels tfreumfeut tfl doy.

Ik eur lccerts te obfilvl slrvibl beksistlkby, sbriptld rlspeksls

bok nl irritotikm, witf tfl mulst ugtiaotlgy sfuttikm dewk tfl

rlgotieksfip. Ik tedoys slrvibl wergd, ogg lapgeylls klld

te lkmoml tflir ewk plrsekogity ik mulst iktlrobtieks okd

dislkmoml crea retl rlspeksls.

Tfl plepgl sidl ec tfl nusiklss fos nlbeal aerl bfo gglkmikm

tedoy tfok lvlr nlcerl, witf lapgeyll lkmomlalkt, mulst

dlaokd, ukiek issuls, gebog gows okd dicbugtils ik kdikm

toglktld plepgl. Lxlbutivls klld te rlalanlr tfot tfl ort ec

dlgivlrikm ugtiaotl slrvibl is`llp ikm it siapgl.Nlbousl tfl

prlssurls ec subblsscuggy rukkikm o fetlg orl simkiboktgy aerl

beapglx tedoy, it is losy te mlt troppld ik ok ecbl.

CL^LKBL 8Oky tfeumfts ek tfl se-boggld wor cer toglkt 5

Is it rlog 5

BE]D^OY 8Yls. Ekl ec tfl nimmlst bfogglkmls ik tfl ylors

www.fetlg-ylornee`.bea

8/14/2019 Hotel Yearbook 2013

14/148FETLGylornee`>:?2

Tfl vilw crea tfl tep bekt.

G L O D L ^ R F I Z

te beal wigg nl oddrlssikm tfl fuml sfertoml ec bokdidotls

dlaekstrotikm tfl ottitudl ec woktikm te slrvl. Ket ekgy wigg tfl

bfogglkml ec kdikm toglkt prlvoig ik tfis ikdustry, it is meikm te nl

tfl sikmgl nimmlst bfogglkml ec ogg guxury slrvibl ermokizotieks

wergdwidl. ]l bok troik plepgl te plrcera o tos`, nut tfl rlog

dicclrlkbl is ik tflir ottitudl. Fovikm o bok-de-ottitudl okd

ao`ikm lvlry rlqulst fopplk is `ly te subblss.

CL^LKBL 8Gee`ikm nob` ek yeur tlkurl os BLE, wfot orl

yeur aest mrotic yikm aealkts 5

BE]D^OY 8]flk I tee` evlr tfl beapoky, wl wlrl vl

fetlgs lsslktioggy ogg eplrotld vlry ikd ividuoggy. Tedoy, wl fovl

o beapoky wflrl ogg lapgeylls orl onsegutlgy cebusld ek

tfl Derbflstlr Begglbtiek os ekl lktity. ]l fovl lvegvld crea

nlikm o mreup te nlbeaikm o begglbtiek ec fetlgs wfibf ogg ecclr

tfl soal fimf glvlgs ec quogity predubts, plrsekog slrvibls okd

alaerongl mulst lxplrilkbls. Aerlevlr, ogg lapgeylls orlpreud te nl alanlrs ec eur tloa.

]l obbeapgisfld tfis quoktua sfict nlbousl wl lorkld

eur lapgeylls rlsplbt okd sfewld tfla tfl odvoktomls ec

alanlrsfip ik tfl Derbflstlr Begglbtiek. Ik eur gost lapgeyll

clldnob` survly, wl obfilvld 9: % lapgeyll sotiscobtiek okd

lkmomlalkt sberl. Tfl pewlr ec tfis survly sfews us few wl

fovl moikld lapgeyll trust. Tfis is vlry brubiog. Rurvly rlsugts cer

us orl ket hust nlikm mlklrotld cer stotistibog purpesls. Tfly orl o

ngulprikt ec eur bugturl, okd wl nlgilvl okd obt ek tfl clldnob`.

]fot mulsts vogul tfl aest ik tfl guxury slmalkt bok nl

siapgy suaald up ik tlras ec lkmomlalkt, okd te tflsl lkds

it is mroticyikm te sll few wl bektikul te lxblg ik aokomikm

mulst iktlrobtieks ik dlgivlrikm ek eur nrokd preaisl.

Eur bugturl kew is vlry strekm ik ogg fetlgs. Eur voguls orl

lanlddld okd rlikcerbld doigy, okd dlvlgepikm glodlrs wigg nl

eur nimmlst dicclrlktioter omoikst eur beapltiters. Gost ylor wl

ikvlstld ok ovlroml ec ?> doys ec troikikm plr lapgeyll, okd ?:?2 wl wigg

roisl tfl nor fimflr.

CL^LKBL 8Tfl Derbflstlr Begglbtiek is ekl ec tfl aest

ukiqul fetlg beapokils ik tfl wergd. ]fot fos nllk yeur

mrlotlst glssek glorkld os BLE 5

BE]D^OY 8Ay nimmlst glorkikm burvl rlmords eplrotikm

augtikotiekoggy. Ogg beuktrils fovl tflir dicclrlkt beapglxitils

wflrl gebog gows okd glodlrsfip stygls brlotl dicclrikm bugturls.Tflsl situotieks fovl aedild ay plrsekog glodlrsfip stygl.

It to`ls aerl tial te moik plepgls beaaitalkt te visiek, okd

I klld te oppgy dicclrlkt s`iggs ik erdlr te ikulkbl tfla, moik

suppert okd ao`l surl tfly cllg o port ec eur voguld tloa.

CL^LKBL 8Bok yeu sforl ok lxplrilkbl yeu kd

portibugorgy bfogglkmikm 5

BE]D^OY 8Real plepgl beapgibotl tfikms se aubf

tfly brlotl ermokizotiekog siges. I lanrobl tfl bfogglkml ec

lgiaikotikm os aoky ec tflsl norrilrs os I bok. Cer lxoapgl, teeaoky l-aoigs er bepils ec l-aoigs brlotl prenglas, okd plepgl

stort pretlbtikm tflir ewk orlos. L-aoigs brlotl siges nlbousl

plepgl orl alssomikm rotflr tfok meikm te etflr plepgls

ecbls er pib`ikm up tfl pfekl. Tfis nlfovier beapgibotls tfl

alssoml. ]l klld te rlturk te tfl nosibs wog`ikm te etflr

ecbls, nlikm ek tfl eer witf rlstourokt aokomlrs, idlkticyikm

prenglas nltwllk dlportalkts okd ket woitikm cer tfl wfegl

bfoik-ec-beaaokd te nlbeal ikvegvld.

CL^LKBL 8]flrl de yeu sll tfl Derbflstlr Begglbtiek

ekl ylor crea kew 5

]l orl obtivlgy gee`ikm te lxpokd tfl beapoky tfreumf

tfird-porty omrllalkts os wlgg os obquirl fetlgs.

Tfl bfogglkml ot tfl aealkt is kdikm tfl rimft preplrt ils

tfot wigg t ikte eur pertcegie. Tfl ekls wl fovl tormltld orl tfl

aest dicbugt, nlbousl tfly orl trepfy fetlgs okd ewklrs orl

ukwiggikm te rlglosl tfla. Ot tfl soal tial, wl wigg ket doaoml

eur nrokd ny puttikm o om ek o preplrty tfot dels

ket beapgialkt us. Onevl ogg, wl wokt te nl trul te tfl

Derbflstlr Begglbtiek nrokd.

8/14/2019 Hotel Yearbook 2013

15/148

g i

g

g i

g

g i i i i

i gi

g

g i g

i i i

i

g i

i i

LRRLB Fespitogity Lxlbutivl Ldubotiek

Rfert Beursls/Blrtibotieks^lcrlsf yeur s`igg slt er entoik klw `kewgldml

- Dlsimkld cer eplrotiekkog / berperotl aidslkier-glvlg aokomlrs.

- Bekblktrotld >.< doy aedugls flgd ot LRRLB LxlbutivlLdubotiek ik Zoriss Go Dclksl.

- Beursls bok nl to`lk ikdividuoggy, er beanikld iktepob`omls glodikm te ok LRRLB Blrtibotiek.

Fetlg Lglbtrekib DistrinutiekAokomikm Rebiog Aldio okd \slr ^lvilwsFespitogity ^lvlkul AokomlalktBustealr ^lgotieksfip AokomlalktLRRLB Fespitogity Blrtibotl8 Ekgikl Distrinutiek

Cikokbiog Aokomlalkt cer Fetlg AokomlrsFetlg Soguotiek okd Closinigity RtudilsFespitogity Osslt AokomlalktAokomlalkt Bektrobts, Crokbfisikm okd EwklrsfipLRRLB Fespitogity Blrtibotl8 ^log Lstotl okd Cikokbl

Glodikm okd Aetivotikm ik tfl ^log ]ergdAokomikm Bfokml

Cer aerl ikceraotiek8fttp8//lxlbutivl-ldubotiek.lsslb.cr

Zremroas / Tepib 8 Fespitogity Aokomlalkt

Bektobt8 gokrlzobJlsslb.ldu

Ekl premroa, twe trob`sTfl ekl-ylor, pest-lxplrilkbl fespitogity trob` istoigerld teword aerl lxplrilkbld preclssiekogswisfikm te nuigd tflir beapltlkbils, lkfokbl tflirborllr presplbts, er nlmik o borllr ik tflfespitogity ikdustry.

fespitogity trob` is dlsimkld ceryeukm mroduotls witf o fetlg sbfeeg, ukivlrsity,er nusiklss sbfeeg dlmrll sll`ikm te nuigd okdrlkl tflir `kewgldml tfreumf mroduotl studils.

Ot tfl LRRLB ANO ik Fespitogity Aokomlalkt (IAFI),eur cebus is ek tfl probtibog os wlgg os tfl obodlaib, ekikdustry lkmomlalkt os wlgg os lxplrt `kewgldml. Yeuwigg glork nlst probtibls ik tfl bgossreea, okd iapglalkt

tfla ik tfl rlog wergd. Civl orlos ec bekblktrotiekoggew yeu te cebus yeur studils ek tfesl osplbts ec tflfespitogity ikdustry tfot iktlrlst yeu aest8 guxury slrviblsaokomlalkt, l-beaalrbl, rlog lstotl okd dlvlgepalkt,lktrlprlklursfip, okd mlklrog aokomlalkt.

Okd o bugaikotikm lgd prehlbt wigg dlaokd tfotyeu slt dewk yeur tlxtnee`s okd put yeur klw`kewgldml te tfl tlst ik o rlog gicl beksugtikm situotiek.

Cer aerl ikceraotiek8Bektobt8forrisJlsslb.ldu

LRRLB ANO Fespitogity Aokomlalkt (IAFI)

okd Fespitogity Lxlbutivl Ldubotiek

2: ylors ec lxplrtisl fovl sfopld LRRLB Fespitogity ikte tfl premroa it is tedoy, ottrobtikm augti-bugturog, augti-gikmuog

portibipokts crea oreukd tfl mgenl. ]itf slvlrog ylors preclssiekog lxplrilkbl nlfikd tfla, eur studlkts lanrobl tfl

bfogglkml ec o fimfgy-cebusld premroa dlsimkld te ao`l tfla lxplrts ik ogg osplbts ec fespitogity aokomlalkt, rlkikm

tflir glodlrsfip quogitils okd heikikm o prlstimieus kltwer` ec evlr ?,4:: oguaki ik aerl tfok %

Dlvlgepalkt

??%

Rogls & Aor`ltikm

?2%

Mlklrog Aokomlalkt?2%

Lglbtrekib Distrinutiek

=%

Etflr Kek Fespitogity

2%

L-Beaalrbl

4%

Fetlg Berperotl Ecbl

?

8/14/2019 Hotel Yearbook 2013

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Rizl aottlrsIK >:?2, RIXL ]IGG AOTTL^ LSLK AE^L CE^ FETLG BFOIKR, ]^ITLR KIBEGOR M^OCEC C^OKBLR LRRLB N\RIKLRR

RBFEEG.TFL FETLG YLO^NEE@OR@LD FIA TE LVZGOIK ]FY, OKD FE] FL LVZLBTR TFL FETLG BFOIKR ]IGG

OBFILSL IT.

F E T L G B F O I K R

FETLG BFOIKR KLLD TE M^E], OKD TFLY KLLD

TE M^E] CORT

Os tfis is nlikm wr ittlk, tfl odvlrtisikm nudmlt ec tfl

gormlst Ekgikl Trovlg Omlkby (ETO) ny aor`lt bopitogizotiek

Zriblgikl.bea is evlr $9:: aiggiek, rlprlslktikm fogc ec

tfl mress pret ec tfl gormlst fetlg beapoky (ny aor`lt

bop), Aorriett Iktlrkotiekog. Tfl mress nee`ikm rlvlkul ecZriblgikl ik >:?? wos $>?.= niggiek beaporld te $?>.2 niggiek

cer Aorriett. ]figl tfis is ogrlody sbory, aerl tlrricyikm is tfl

kuanlr ec portibipotikm fetlgs Zriblgikl.bea pesslssls ik

its ekgikl ikvlktery 8 >2< % ec reea rlvlkul, tfl nottgl cer ekgikl aor`lt spobl is

poroaeukt cer fetlgil rs. Orl tfly rlody cer o mft 5 Ket hust ylt.

]fot tfly klld is sizl, okd tfly klld it cost. Flrl orl tfrll

mrewtf lkmikls tfot I nlgilvl wigg dlkl >:?2.

?) CIT CE^ BEKSL^RIEKR

Tfl rst lkmikl ec mrewtf ik tfl ylor(s) te beal wig g nl oneut

bekvlrsieks ik aoturl aor`lts. ]figl cost-mrewikm aor`lts

subf os Osio-Zobib okd Gotik Oalribo wigg bektikul te ottrobt

aest fetlg beapokils okd wigg rlaoik tfl aor`lts witf tfl

gormlst piplgikls, Kertf Oalribo okd ]lstlrk Lurepl wigg

lxplrilkbl ok ikbrlosikmgy iktlksl robl cer bekvlrsieks.

Ogtfeumf wl fovl witklssld slvlro g ylors ec ikdlplkdlkt-te-

nrokd bekvlrsieks, ik tfl beaikm ylor(s), wl wigg sll aoky aerl

nrokd-te-nrokd bekvlrsieks. Rlvlrog fetlg beapokils fovl

ogrlody simkogld tflir iktlkts witf tfl odeptiek ec bekvlrsiek-

crilkdgy nrokds, ikbgudikm Rtorweed Fetlgs & ^lserts ]ergdwidl

witf Ogec t, Lvlk Fetlgs ny IFM, er In is Rtygls ny Obber.

I bok sll ot glost twe rloseks cer splldikm-up bekvlrsieks ik

aoturl aor`lts. Cirst, lalrmikm aor`lts orl ket mrewikm cost

lkeumf te bepl witf tfl klld cer sizl cer fetlg bfoiks. Rlbekd,

ik tfl mft witf ETOs, ikbrlosikm aor`lt sforl ik aoturl

aor`lts bok previdl bfoiks witf aerl normoikikm pewlr os tfly

beugd bektreg o simkibokt sforl ec tfl lktirl suppgy ik o rlmiek.

Ik tfis woy, bfoiks beugd beapltl ik sizl witf ETOs ik o splbib

rlmiek sikbl tfly bokket ylt beapltl ek o mgenog sbogl.

A&O ]FLK GI_\IDITY ZL^AITR

Tfl slbekd mrewtf lkmikl wi gg ikvegvl Alrmlrs okd Obquisitieks

(A&O). Tfis lkmikl fos ogrlody worald up tfis ylor. Cer

ikstokbl, Obber obquirld twe aldiua-sizld beapokils, Airvobik Oustrogio okd Mrupe Zessodos ik Gotik Oalribo. Ik Ebtenlr

>:?>, Ikdiok Fetlgs ec Toto Mreup aodl o nid te to`l evlr

Erilkt-Lxprlss. Evlr tfl post suaalr, tfl suplr-sizld alrmlr

ec Aorriett Iktlrkotiekog witf IFM wos ruaerld okd Aorrietts

BLE fod te dlky tfl stery ny soyikm tfly wlrl ogrlody foppy

witf tfl obquisitiek ec Moygerd Lktlrtoikalkt Beapokys fetlg

nrokd okd aokomlalkt beapoky.

Tfl t ypibog dr ivlrs ec alrmlr wovls orl wlgg `kewk. Cirst, ok

ikdustry lktlrikm o wovl ec alrmlrs is typiboggy lxplrilkbikm o

sgewikm rotl ec mrewtf wfibf rlsugts ik o klld cer beksegidotiekte moik lbekeails ec sbogl okd sbepl. ]figl mrewtf eutgee`s ik

lalrmikm aor`lts lxist, it is bglorgy ket sucbilkt cer beapokils

tfl sizl ec Aorriett, Figtek er Obber, wfe weugd klld te odd

nltwllk 4:,::: te 3:,::: reeas lobf ylor te sustoik deungl-

dimit mrewtf (witfeut beksidlrikm tfl beapeukdikm lcclbt).

Rlbekdgy, alrmlr wovls orl usuoggy trimmlrld ny tfl lalrmlkbl

ec o disruptivl tlbfkegemy tfot sfeb`s ok ikdustry okd usflrs

it ikte o klw lkvirekalkt. Cer evlr ?: ylors kew, tfl ikdustry

fos strummgld witf tfird-porty iktlrklt nee`ikm sitls. Ot rst, tfl

ikdustry wos ik dlkiog okd coigld te beaait sucbilkt rlseurbls

te tfl tlbfkegemy. Os disbussld lorgil r, ETOs wlrl quib` te

lstongisf o deaikokt pesitiek ik tfl aor`lt spobl, te o peikt

tfot burrlktgy prlvlkts fetlg beapokils crea moikikm sucbilkt

sizl ny siapgl ermokib mrewtf.

Tfird, alrmlrs orl ogse mlklroggy ossebiotld witf tials

wflk giquidity is tflrl okd wflk kokbikm is ovoigongl. Ay

ormualkt flrl is tfot, wfigl giquidity is ket fimf ny fisteribog

stokdords, tfl dlprlssld glvlgs crea wfibf wl orl lalrmikm

fovl prlvlktld A&O obtivitils, okd tfl gittgl iaprevlalkts ik

giquidity wl orl witklssikm wigg nl sucbilkt te ukglosf oppltitls

FETLGylornee`>:?2

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17/148www.fetlg-ylornee`.bea

cer gormlr obquisitieks. Flkbl, os ogg ec tfl ikmrldilkts orl

beaikm temltflr, I weugd ket nl surprisld ic o vlry gorml alrmlrebburrld ik >:?2, pessingy heikikm aoher fetlg beapokils subf

os IFM, Obber, Aorriett er ]ykdfoa.

]FITL GONLGIKM TE RZLLD-\Z RIXL EC IKSLKTE^Y

Tfl tf ird prldibtiek cer >:?2 is tfl lalrmlkbl ec wfot I bogg

wfitl gonlgikm (cer gob` ec o nlttlr tlra) ec Iktlrklt nee`ikm

lkmikls ny fetlg beapokils. Ny tfis, I alok tfl sogl ec tfl fetlg

bfoiks ewk nee`ikm lkmikl boponigitils te ikdlplkdlkt fetlgs.

Ik etflr werds, I nlgilvl fetlg beapokils wigg stort te lkregg

ikdlplkdlkt fetlgs ik tflir ewk systlas, okd slgg tflir reea

ikvlktery tfreumf o wfitl gonlg wlnsitl. Tfis is ik o woy vlry

siaigor te wfot Aorriett is ecclrikm witf tfl Outemropf begglbtiek,

er wfot Nlst ]lstlrk fos nllk deikm cer ylors.

Tflrl orl twe aoik rloseks te hustic y subf o aevl. C irst,

te beapltl witf tfl odvlrtisikm nudmlts ec tfl ETOs, fetlg

beapokils aust simkiboktgy okd quib`gy ikbrlosl tflir sogls

vegual. Ic yeu iaomikl tfot o aoher fetlg beapoky, mlklrotikm

3 niggiek Lures ik ylorgy sogls (oneut 2::,::: fetlg reeas, ot

3< % ebbupokby okd ok OD^ ec 6< Lures), dldibotikm < % ec

tetog rlvlkul te ekgikl odvlrtisikm, it weugd ekgy previdl 2::

aiggiek ik nudmlt. Tfis is oneut ekl tfird ec tfl nudmlt ec tfl

aoher ETOs. Flkbl, tfl fetlg bfoik weugd fovl te tripgl its

reea ikvlktery te beapltl ek o glvlgld pgoyikm lgd. Oport creamoikikm subf o sizl ny alrmikm tfrll aoher bfoiks subf os IFM,

Aorriett okd Obber, tfl ekgy etflr eptiek I bok tfik` ec te rlobf

subf o mimoktib sizl is lkreggikm ikdlplkdlkts.

Tfl slbekd rlosek gils ik tfl ott robtivlklss ec tfl bfoiks

wlnsitls okd nee`ikm lkmikls. Os nrlodtf ec bfeibl is britibog

te drivl beksualrs prlclrlkbl, oddikm aerl bfeibls tfreumf

lkreggikm ikdlplkdlkts weugd ket ekgy nlklt tfl vegual ec

sogls, nut it weugd gi`lgy rlsugt ik fimflr beksualr prlclrlkbl

cer tfl lktirl systla, tflrlny previdikm o pesitivl kltwer` lcclbt

cer lxistikm nrokdld preplrtils.

TFL C\T\^L IR ONE\T A\BF AE^L M^E]TF

OKD A\BF CORTL^

]figl mrewtf fos nllk ek tfl omlkdo ec ogg gorml augti-nrokd

fetlg bfoiks cer o gekm tial, wfot is di cclrlkt ik tfl ylor(s) te

beal is tfl klld cer aubf aerl mrewtf okd aubf costlr

mrewtf. ]igg tfl tfrll mrewtf lkmikls ruk ot cugg splld klxt

ylor 5 Aoynl ket. Tfl nottgl cer tfl ekgikl aor`lt spobl

stortld ylors ome, okd tfl ETOs orl deaikokt. Ylt tfl ikdustry

koggy sllas te nl ripl cer stri`ikm nob` nut it wigg rlquirl

simkibokt beksegidotiek.

8/14/2019 Hotel Yearbook 2013

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Glkdikm8 Aerl ec tfl soal 5TFL B\^^LKT GLKDIKM LKSI^EKALKT IR RGE]GY IAZ^ESIKM, N\T T^OKROBTIEK OBTISITY ^LAOIKR OT O GE]

GLSLG, ]ITF CL] _\OGITY ORRLTR EK TFL AO^@LT. ]L OR@LD AIBFLGGL ]LIRROKD BF^IRTEC ]IK@LGAOKK

EC ]ILRNODLK-NORLDOO^LOG NOK@TE LVZGOIK TFL ^LOREKR CE^ TFIR, OKD TLGG \R ]FOT TFLY TFIK@ >:?2

]IGG N^IKM.

Ekl ylor ome, wl wlrl ik o situotiek wflrl o mrlot dlmrll

ec ukblrtoikty prlvoigld os o rlsugt ec tfl Lure brisis, okd ik

vilw ec tfot, se wos tfl stotl ec tfl fetlg ikvlstalkt ikdustry.

Twlgvl aektfs gotlr, it sllas tfot tflrl fos nllk git tgl bfokml 8

tfl sevlrlimk dlnt brisis ik Lurepl stigg ggs eur klwspoplrs

okd wl orl stigg bekcrektld witf pegitibog vegotigity, wfigl evlrogg

bekdlkbl rlaoiks wlo` okd aor`lts orl stigg iggiquid. Fewlvlr,o aerl pesitivl cloturl tfot sllas te nl d icclrlkt is tfl cobt tfot

tfl obtuog trodikm cukdoalktogs witfik tfl fetlg ikdustry orl

pesitivl okd orl fegdikm up ek o ylor-ek-ylor nosis.

TFL B\^^LKT RTOT\R

]l sow simks ec rlbevlry ik tfl dlnt aor`lt ik >:??, witf

obtivity pib`ikm up ik tlras ec fetlg troksobtieks, lvlk tfeumf

ikvlstalkt veguals wlrl stigg ot o sunstoktiog gy gewlr glvlg tfok

durikm tfl plo` ylors. Tfl aeed bfokmld, fewlvlr, ik tfl

slbekd port ec tfl ylor, witf tfl rlturk ec tfl ukblrtoiktils

gik`ld te tfl Lurezekl dlnt brisis, okd ogg portils rlaoikldboutieus wlgg ikte >:?>. Obberdikmgy, mgenog fetlg ikvlstalkt

veguals dlbgikld durikm tfl rst six aektfs ec >:?> ny >3 % te

\RD ?>.= niggiek (seurbl 8 HGG),witf obtivitils lxplbtld te botbf

up sealwfot tewords tfl lkd ec tfl ylor.

Tfl lkvirekalkt rlaoiks di cbugt 0 ikvlsters bektikul te cobl

tfl bfogglkml ec iggiquid aor`lts okd tfl glkdikm wergd is

lxplrilkbikm sunstoktiog troksceraotieks. Ek tfl ekl fokd,

wl sll o witfdrowog ec aerl troditiekog cukdikm seurbls witf

slvlrog nok`s lxitikm tfl aor`lt er timftlkikm tflir nudmlt witf

o prldeaikokt cebus ek tflir feal beuktry. O rlosek cer tfis

rltrlot is, oaekm etflrs, tfl ukblrtoik rlmugotery lkvirekalkt

ceggewikm tfl mgenog lbekeaib brisis. Ek tfl etflr fokd, tfl

iktredubtiek ec pegibils subf os Noslg III, aoxiaua glvlroml

rlturks, okd Regvlkby II puts prlssurl ek tfl nok`s bopitog

roties okd bekslqulktgy rldubls tfl oaeukt ec cukds ovoigongl

te glkd. Ik odditiek, nok`s cobl curtflr stroik ik rlkokbikm

ovoigonigity witf tfl bektikuld wlo` aor`lt bekdlkbl okd tfl

lbekeaib brisis, ao`ikm it ogse aerl lxplksivl. Obberdikmgy,

aoky nok`s orl nusy sfrik`ikm tflir nogokbl sfllt te prlporl

tflaslgvls cer alltikm tfl klw rugls okd rlmugotieks.

C I K O K B I K M

FETLGylornee`>:?2

Tflk omoik, klw ogtlrkotivl seurbls slla te opplor, lsplbiogg y

ik Lurepl, witf iksurokbl beapokils okd plksiek cukds, nut

ogse seal dldibotld dlnt cukds tlstikm tfl fetlg glkdikm

aor`lt. Beapltitiek ek tfl glkdikm sidl rlaoiks giaitld, tfeumf,

mivikm glkdlrs tfl bfokbl te nl slglbtivl okd cebus ek quogity

osslts ik prial aor`lts. Tfis ao`ls it dicbugt te kd kokbikm

cer fetlgs ik slbekdory er lvlk tlrtiory bitils, witf tfl lxblptiekec seal slburl ikbeal dlogs subf os glosld fetlgs ik Mlraoky.

Troksobt ieks, fewlvlr, de to`l pgobl okd tflrl orl burrlktgy

twe aoik oppreobfls tfot bok nl enslrvld 8 eppertukistib

ikvlsters obquirikm preplrtils ot o disbeukt te rlpesitiek tfla

okd te brlotl vogul, okd tfl gew-ris`/gew-glvlroml nuylrs. Tfl

gottlr mreup is octlr trepfy osslts ik prial gebotieks, ikbgudikm

Gekdek, Zoris okd Klw Yer`. Ikvlsters pesslssikm sucbilkt

lquity orl burrlktgy deaikotikm tfl fetlg ikvlstalkt gokdsbopl,

subf os fimf-klt-wertf ikdividuogs crea tfl Aiddgl Lost,

ikvlsters crea Osio okd ikbrlosikmgy tfl \RO, wfe lkhey losilrobblss te kek-troditiekog dlnt seurbls. Lxoapgls ikbgudl Ikdio-

nosld Roforo Ikdio Zoriwors purbfosl ec o =< % sto`l ik tfl

Zgozo Fetlg ik Klw Yer` okd tfl Mresvlker Feusl ik Gekdek.

TIAL TE IKSLRT N\T ]FL^L O^L TFL T^OKROBTIEKR 5

Tfl meed klws is tfot, oport c rea Reutflrk Lureplok

beuktrils, plrceraokbl ik aest aor`lts fos rlaoikld seukd

witf ^lvZO^ mrewikm, tfeumf tfly orl stigg nlgew prl-brisis

glvlgs. Ok odditiekog osplbt witf o pesitivl ikulkbl is tfl

cobt tfot tfl evlrogg piplgikl ec klw suppgy fos dlbrlosld,

sikbl bekstrubtiek kokbikm is ogaest iapessingl te entoik.

Ogse, fetlgs ik seal aor`lts orl slggikm ot o gewlr pr ibl tfok

bekstrubtiek best. Tfl gob` ec klw fetlg prehlbts odds prlssurl

ek eplroters nut ogse brlotls eppertukitils cer tfl rlnrokdikm

okd rlpesitiekikm ec lxistikm fetlg preplrtils, ik mlklrog o

flogtfy dlvlgepalkt. Eplroters orl tflrlcerl aerl gi`lgy te nl

wiggikm te ecclr seal sert ec muoroktll er kokbiog ikblktivls

subf os `ly aekly er lvlk alzzokikl kokbikm cer prehlbts

tfot tfly plrblivl os `ly osslts.

Nlbousl ec tfl bektikuld rlberd gew nosl rotls (i.l. Giner

er Luriner), evlrogg ogg-ik iktlrlst rotls orl burrlktgy coirgy

8/14/2019 Hotel Yearbook 2013

19/148www.fetlg-ylornee`.bea

ottrobtivl, dlspitl tfl sborbity ec dlnt kokbikm, gew glvlroml

roties ec , okd tflrlcerl it wos lxplbtld tfot witf

tedoys gewlr glvlromld okd timftlkld glkdikm bekditieks, aerl

fetlgs weugd nl put ek tfl aor`lt, tfis fos ket prevlk te nl

tfl bosl te tfl lxtlkt oktibipotld. Glkdlrs wlrl ectlk wiggikm te

beeplrotl okd lxtlkd ot rlosekongl tlras.

Oketflr osplbt tfot fe gds nob` obtiv ity is tfl cobt tfot

troksobtieks orl to`ikm beksidlrongy gekmlr te bgesl beaporld te

prlvieus ylors, ik seal bosls lvlk up te ekl ylor. Tfl prengla

dels ket gil ik tfl kokbikm, nut rotflr tfl blr toikty ec fovikm

o dlog dekl. Durikm tfl plo` ylors ik >::3/:= wflk obtivitils

wflrl fimf, tflrl wos o gorml kuanlr ec preplr tils okd strekm

beapltitiek ek tfl aor`lt, puttikm prlssurl ek ogg portils te bgesl

quib`gy. Kewodoys, fewlvlr, tfl gob` ec quogit y osslts, giaitld

glkdikm okd ekgy o clw ikvlsters witf beksidlrongl lquity to`ls

prlssurl ecc, os tflrl is ke nob`-up. Ogg portils orl prlboutieus,

okd preblssls orl bforobtlrizld ny o mrlot dlog ec dul digimlkbl.

TFL >:?2 E\TGEE@

Tfl burrlkt lkvirekalkt is stigg bfogglkmikm okd bforobtlr izld

ny tfl ylt ukrlsegvld sevlrlimk dlnt brisis ik tfl Lurezekl, witf

bektikuld ukblrtoikty ik tlras ec tfl pegitibog croalwer`. Fewlvlr,

witf tfl bektikuld vegotigity ik tfl lquity aor`lt, ok ikvlstalkt

ik preplrty prlslkts o meed ogtlrkotivl. ]l bok sll o clw klw

pgoylrs lktlrikm tfl aor`lt, witf Aiddgl Lostlrk, Osiok okd

ikbrlosikmgy \R fimf-klt-wertf ikdividuogs. Zrivotl lquity ikvlsters

okd ^LITs orl lxplbtld te bektikul deaikotikm obtiv itils.

]itf tfl klw rlmugotieks okd tfl bektikuld brisis, dlnt

ovoigonigity rlaoiks giaitld. Tfis prlslkts ok eppertukity cer

kek-troditiekog seurbls, ikbgudikm iksurokbl beapokils okd

dlnt cukds, te lktlr tfl Lureplok glkdikm aor`lt, ceggewikm tfl

\R aedlg. Klvlrtflglss, kokbikm wigg rlaoik ot bekslrvotivltlras, witf geok-te-vogul roties ik tfl gew :?2.

Evlrogg, witf gittgl bfokml ik tfl ukdlrgyikm birbuastokbls,

>:?2 wigg gi`lgy sll aerl ec tfl soal, witf portils pursuikm o

boutieus ikvlstalkt okd kokbikm strotlmy. Klvlrtflglss, tfl

slbekd fogc ec >:?> wos sgimftgy aerl eptiaistib, witf iaprevld

bekdlkbl cer troksobtieks cer >:?2. \gtiaotlgy, tfl pobl ec

obtivity is nlikm dltlraikld ny tfl dlnt cukdikm okd lsplbioggy

ny tfl ovoigonigity ec tep preplrtils ik priaory aor`lts er

os Bekrod Figtek ekbl rimftgy put it 8 it is ogg oneut gebotiek,

gebotiek, gebotiek. Okd tfis wigg gi`lgy ket bfokml ik >:?2.

8/14/2019 Hotel Yearbook 2013

20/148

Rustoikonigity8tfl vogul prepesitiekTFL TIALR TFLY O^L O-BFOKMIKM, ROKM NEN DYGOK OKD ^IBFO^D MO^GOKD,Z^IKBIZOG OT GEKDEK-NORLD

^MO FETLG OKD GLIR\^L BEKR\GTOKTR, BL^TOIKGY OM^LLR. TFL FETLG YLO^NEE@OR@LD ^IBFO^D CE^ FIR TO@L

EK TFL @LY DLRIMK OKD DLSLGEZALKT IRR\LR CE^ >:?2 OKD NLYEKD. FIR OKOGYRIR BEALR DE]K TE EKL TFIKM 8

TFL KLLD CE^ R\RTOIKONIGITY IK TFL COBL EC IKB^LORIKMGY DI^L BGIAOTIB TF^LOTR.

Nlcerl tfl turk ec tfl aigglkkiua, bgiaotl bfokml wos o pfrosl

yeu aimft ekgy fovl ceukd ik ok ortibgl pungisfld ik seal

ensburl sbilktib aomozikl. Cictllk te twlkty ylors gotlr,

it rlprlslkts tfl sikmgl mrlotlst bfogglkml te tfl survivog ec

aok`ikd okd is upplraest ik eur tfik`ikm okd dlbisiek ao`ikm

ik sfopikm eur giclstygl, cuturl lxistlkbl okd presplrity.

]figl tfl sbepl okd splld ec bfokml is o bousl ec aubf

dlnotl witf its ukblrtoikty okd bektrodibtieks, os mevlrkalkts

ddgl, tfl sbilktib beaaukity is ikbrlosikmgy splo`ikm witf

ekl veibl tfot bfokml is ket ekgy ukdlrwoy okd nlbeaikm aerl

lxtrlal nut, ik seal orlos, irrlvlrsingl. Tflrl is irrlcutongl

lvidlkbl tfot siaigor bgiaotl okd lkvirekalktog bfokmls fovl

to`lk pgobl slvlrog tials evlr aigg ieks ec ylors nut, tfis tial,

tflrl orl o kuanlr ec aoher dicclrlkbls 8 risikm tetog pepugotiek 0

risikm beksuaptiek glvlgs os ekl fogc ec tfl pepugotiek ospirls

te tfl giclstygl, feusikm okd pesslssieks ec tfl etflr fogc 0

diaikisfikm koturog rlseurbls 0 risikm bornek laissieks glodikmte mgenog woraikm okd dokmlreus glvlgs ec texib peggutiek wfibf

orl predubikm fuml lbekeaib okd beaalrbiog bfogglkmls

obress tfl mgenl. Ic gicl os wl `kew i t is te nl aoiktoikld,

tfl burrlkt sblkories aoky ec wfibf aok fos brlotld okd

bektikuls te bektrinutl te orl uksustoikongl.

]itf tfl lxblptiek ec o clw corsimftld lkvirekalktoggy

bekblrkld ikdlplkdlkt ewklr/eplroters, it wos witf tfl

lalrmlkbl okd ropid mgenog mrewtf ec tfl nudmlt slbter

fetlg nrokds seal ?< ylors ome tfot tfl vogul okd nlklts

ec sustoikongl dlsimk okd dlvlgepalkt, beupgld witf o

cebus ek lklrmy bekslrvotiek, surcobld os o vitog bektrinuter

te ikbrlosikm tfl beaalrbiog vionigity ec fetlg prehlbts okd

slrvibls. ]itf tfl nudmlt kokbiog aedlg ekgy ecclrikm

giaitld rlvlkul okd ikbeal strloas, okd witf dlvlgepalkt

nudmlts rlquirld te nl timftgy bektreggld, lvlry deggor sovld ik

dlsimk, dlvlgepalkt okd eplrotikm is borrild te tfl nettea

gikl eptiaizikm pret petlktiog. Dlspitl nlbeaikm tfl costlst

mrewikm slbter okd eutplrceraikm ogg etflr botlmerils, netf

dlvlgeplrs okd tfl ikdustry fovl nllk sgew te pib` up ek tfl

widlr beaalrbiog nlklts, okd ik aoky beuktrils oreukd tfl

wergd, ik bektrost, tfl fimflr tfl stor rotikm okd tfl aerl

D L R I M K O K D D L S L G E Z A L K T

prlstimieus tfl prehlbt, tfl prieritils okd britlrio cer rlturk ek

ikvlstalkt vory simkiboktgy, witf seal ikvlsters sllaikmgy

imkerikm eptieks cer aerl lbekeaib okd petlktioggy pretongl

dlvlgepalkt okd eplrotikm lcbilkbils.

Tfot is tfl nod klws, aubf ec wfibf is sl gc lvidlkt. Tfl meed

klws is tfot rlog lstotl ikvlstalkt, obress tfl lktirl splbtruaec preplrty dlvlgepalkt okd aokomlalkt oreukd tfl wergd ny

tfesl ikstitutiekog ikvlsters wfe fovl simkld up te tfl \kitld

Kotieks Zrikbipgls cer ^lspeksingl Ikvlstalkt (Z^I), fos o vogul

ik lxblss ec tfirty triggiek deggors okd is risikm lvlry ylor. Cukds

gi`l tflsl orl sll`ikm ikvlstalkt eppertukitils, ikbgudikm tfl

fespitogity slbter, wfibf allt blrtoik aikiaua sustoikonigity,

lkvirekalktog, mevlrkokbl okd sebiog britlrio. Tfis is lvidlkbld

ny tfl cost lalrmikm rlogizotiek ny beaaukitils okd nusiklssls

oreukd tfl wergd, witf tfl lxblptiek ec seal ngik`lrld

pegitibioks, tfot sustoikonigity, tfl werd kew ek lvlryekls gips,

rlprlslkts o simkibokt port ec tfl segutiek te sgewikm bfokml,flgps aoiktoik eur woy ec gicl okd ugtiaotlgy, bektrinutls te

aoks survivog.

Ik tfl gost dlbodl, bgiaotl bfokml fos teubfld us ogg okd, wfigl

tfl rlog lstotl ikdustry okd mlklrog preplrty dlvlgepalkt fovl

lanrobld sustoikonigity os tfl woy cerword, witf o clw ketongl

lxblptieks, tfl fespitogity slbter is ekgy kew beaikm te tlras

witf netf tfl rlmugotery rlquirlalkts okd beaalrbiog nlklts,

okd odoptikm tfl rugls ukdlr wfibf it eplrotls.

]FL^L O^L ]L KE] OKD ]FL^L DE ]L ME C^EA FL^L 5

\ktig rlblktgy, aoturl ikdustriogizld lbekeails ectlk imkerld

bekslqulkbls ec tflir ikobtiek, wfigl tfl mrewtf ec lbekeails ik

lalrmikm beuktrils wos crlqulktgy gik`ld te lbe-teurisa okd tfl

dlvlgepalkt ec lkvirekalktoggy slksitivl gebotieks witf dlbisieks

mevlrkld seglgy ny kokbiog okd pegitibog beksidlrotieks.

]itf ke mgenog rlmugotery nedy, ukivlrsoggy obblptld stokdords

er beflsivl nlkbfaor`ikm probtibl, tfl ikdustry, witf tfl

lxblptiek ec tfesl wfe simkld up te tfl \kitld Kotieks Z^I,

fos gormlgy nllk rlgyikm ek veguktory bedls ec probtibl er

gebog nuigdikm bedls. Tfis is ket dul te gob` ec ikceraotiek er

FETLGylornee`>:?2

8/14/2019 Hotel Yearbook 2013

21/148

oworlklss, nut is drivlk ny sfert-tlra moik. Rubf o strotlmy

is usuoggy hustild, obress ogg botlmerils ec fetlg dlvlgepalkt,

os nlikm tfl aest lcclbtivl woy ec glvlromikm tfl ikvlstalkt.

Okd witf tfl odvlkt ec nrokdikm os tfl ikdustr ys aest lc clbti vl

aor`ltikm teeg, ceraugoib dlvlgepalkt okd dlsimk bekblpts

cer brlotikm feaemlkizld predubts tfot bok ecclr o alosurongl

rlturk ek ikvlstalkt cer ogg tfl sto`lfegdlrs, tfl ikdustry fos,evlr tfl ylors, dlvlgepld o wikkikm ceraugo. Oky odhustalkt er

bfogglkml te tfis, subf os upmrodikm tfl pfysibog osslt tfreumf

dlsimk, odhustalkt, iaprevld bekstrubtiek stokdords okd

probtibls, tlbfkegemibog upmrodls, er iaprevikm tfl lcbilkby

okd iktlggimlkbl ec nuigdikms okd tfl nuigt lkvirekalkt, is

ectlk rlhlbtld eut ec fokd, os oky subf bfokml disturns tfl

prldibtonigity okd blrtoikty ec tfl kokbiog aedlg. Nut kew tfis

obblptld ceraugo is nlikm bfogglkmld ek slvlrog crekts.

Cer aoky ylors, dlsimklrs, orbfitlbts okd etflr alanlrs ec

tfl dlsimk tloa oppeiktld te iktlrprlt tfl visiek okd dlvlgeptfl predubt ik odflrlkbl witf tfl nrilc, nudmlt okd premroa

fovl nllk bekstroikld ny eplroters okd tflir ikvlstalkt

portklrs, wfesl ukdlrstokdikm ec bekslrvotiek wos ectlk

rlstribtld te tfl usl ec gew wottoml gimft nugns okd ket

bfokmikm tfl tewlgs okd sfllts ek o doigy nosis, er puttikm fogc

o nrib` ik tfl bistlrk te sovl wotlr. Ikvlstalkt ik sustoikonigity

mlklroggy wos beksidlrld tee lxplksivl, os it rldubld tfl

pret petlktiog okd aimft ukklblssorigy lxtlkd tfl rlturk ek

ikvlstalkt premroa.

Nut witf tfl bekvlrmlkbl ec tfl mgenog kokbiog brosf,

aeuktikm lvidlkbl ec tfl obblglrotikm ris`s ossebiotld witf

bgiaotl bfokml, okd lalrmikm bfokmls ik beksualr/mulst

lxplbtotieks, aoky lstongisfld dlsimk probtibls okd fetlg

beapokils cerald ^&D tloas te cebus ek tfl lxpokdikm

iapobt ec rlmugotiek okd beapgiokbl issuls ik dicclrlkt

beuktrils okd lkvirekalkts oreukd tfl wergd. Tfis ikbgudls

Mrllk Nuigdikm ^otikm Osslssalkt teegs cer klw okd rlkevotiek

prehlbts tfot oddrlss stokdords, ikblktivls okd blrtibotiek

sbflals, beuktry ny beuktry, cebusikm ek widl-rokmikm

lkvirekalktog okd sustoikonigity eptieks tfot ao`l splbibotiek

losilr, aerl beapgiokt okd lkvirekalktoggy crilkdgy. Tfly

ogse lksurl tfot tfl usl ec koturog aotlriogs is o prierity wflrl

opprepriotl, tfot tfly orl niedlmrodongl, wflrl pessingl, okd

beal crea o rlklwongl seurbl rotflr tfok o vugklrongl er

lkdokmlrld splbils.

]figl subf ikceraotiek is rlodigy ovoigongl te ogg sto`lfegdlrs

okd alanlrs ec tfl dlvlgepalkt tloa tfreumfeut tfl dlsimkpreblss, ic tfl splbibotiek is beksidlrld tee fimf er tee

lxplksivl okd lxbllds tfl nudmlt, o bfloplr ogtlrkotivl is

usld. Tfis aoy ket ekgy beapreaisl tfl dlsimk iktlkt okd

iktlmrity nut, ugtiaotlgy, bok diaikisf tfl mulst lxplrilkbl okd

dlprlss tfl vogul ec tfl osslt. Fewlvlr, witf tfl bfokmls ik

ikvlster britlrio, berperotl dlvlgepalkt strotlmils okd ropid

odvokbls ik tlbfkegemy, tfis oppreobf is ogse nlikm bfogglkmld

te `llp pobl witf beksualr dlaokd okd lxplbtotieks.

]FOT ]IGG D^ISL R\BF BFOKMLR IK >:?2 5

Cirst, ikvlster ottitudl okd nlfovier, portibugorgy sikbl tfl mgenogkokbiog brosf ec >::6, fos ogtlrld rodiboggy. Ik suppert ec Z^I,

prial glkdlrs orl dlaokdikm mrlotlr ik-dlptf okogysis okd

aerl dltoigld ikceraotiek te osblrtoik tfot oky prehlbt is ket

ekgy kokbioggy viongl, nut tfot tfl dlsimk okd dlvlgepalkt

preblssls orl sustoikongl okd cuggy beapgiokt.

Ok ikbrlosikm kuanlr ec iktlrkotieko g nok`s okd etflr

ikstitutiekog ikvlsters, ikbgudikm tfl Fekm @ekm Rteb`

Lxbfokml, fovl dlportalkts gld ny o Dirlbter ec Bgiaotl

Bfokml Rtrotlmy wfibf dlvlgep muidlgikls cer lkvirekalktog,

sebiog okd mevlrkokbl britlrio sidl ny sidl witf tflir

dlvlgepalkt kokbiog aedlgs. Tflir aoik cebus is te osslss

okd okogyzl tflir lxpesurl, okd ao`l rlbeaalkdotieks te

tflir glkdikm beaaittlls, lsplbioggy ik gebotieks tfot orl, er

beugd nl ik tfl cu turl, ot ris` crea koturog disostlrs, sunhlbt te

bfokml ik bektikuity ec ovoigonigity ec koturog rlseurbls okd witf

rlstribtld er dicbugt obblssinigity.

Rlbekd is tfl fuml tlbfkegemibog odvokbls aodl ik forklssikm

tfl suppgy ec segor, wikd okd tidog pewlr os eptiekog rlklwongl

lklrmy seurbls wfibf orl bgloklr, aerl rlgiongl, okd soclr

tfok seal lxistikm ogtlrkotivls, okd orl nlbeaikm aerl

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Rustoikonigity8tfl vogul prepesitiek bekt.

kokbioggy beapltitivl. ]itf tfl urmlkt klld te glsslk ikdustrys

dlplkdlkbl ek cessig culgs cer lklrmy okd pewlr mlklrotiek,

aoky glkdlrs orl dlaokdikm cugg beapgiokbl okd beaaitalkt

crea nerrewlrs okd orl gi`lgy te gee` aerl coverongy ek prehlbts

wflrl ikvlsters to`l subf britlrio ikte obbeukt veguktorigy.

Tfird, beksualrs okd sto`lfegdlrs orl ikbrlosikmgy ekgy wiggikmte suppert ermokizotieks okd nusiklssls aoky ec wfea

teubf aest ports ec eur doigy givls tfot eplrotl okd preaetl

ok iktlmrotld okd troksporlkt Berperotl Rebiog ^lspeksinigity

(BR^) pegiby os port ec tflir beapoky pfigesepfy okd nusiklss

strotlmy. Beksualrs wokt te nl ongl te simk up te, ikulkbl

okd, ic klldld, fegd tflsl beapokils te obbeukt.

]figl aoky berperotieks obress tfl splbtrua ec nusiklss

obtivity orl ogrlody rlopikm tfl nlklts ec cuggy lkmomikm witf

tfl sficts ik beksualr tfik`ikm, ottitudls okd nlfovier tfreumf

BR^, cer o plepgl-blktrib ikdustry, tfl fespitogity slbter fosrlspekdld surprisikmgy sgewgy. Nut it is kew roisikm tfl nor te

D L R I M K O K D D L S L G E Z A L K T

ogimk witf etflrs. Os wl orl sllikm ek ok ikbrlosikmgy rlmugor

nosis, tfl pewlr ec sebiog aldio ik ikulkbikm pungib plrblptiek

okd aenigizikm epikiek is iaalosurongl okd nlikm usld ny

sforlfegdlr okd beksualr prlssurl mreups witf ikbrlosikm

lcclbt. Ic dissotisld, tfly bok quib`gy nrikm prlssurl te nlor cer

bfokml er, ik lxtrlal bosls, witfdrow tflir suppert, neybett

predubts okd slrvibls er genny tfreumf tfl glmog preblss cersusplksiek er tlraikotiek ec trodikm.

Fewlvlr, ic dlvlgepld slksitivlgy okd iapglalktld witf

beaaek enhlbtivls okd o sforld visiek, tfl nlklts ec o trugy

troksporlkt dykoaib BR^ pegiby orl cor widlr tfok previdikm

beksualrs, sto`lfegdlrs okd sforlfegdlrs witf o veibl okd

o pgotcera, os it bok suppert okd preaetl sustoikonigity ik

o probtibog okd alosurongl woy. Real ec tfl pesitivls tfot

fespitogity bok brlotl ikbgudl gebog seurbikm, suppertikm

nusiklssls ik tfl gebog beaaukity, rldubikm gemistibog kllds,

brlotikm okd dlvlgepikm lapgeyalkt, troikikm okd plrsekogdlvlgepalkt wfigl strivikm te previdl okd dlgivlr ok outflktib

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sotiscyikm mulst lxplrilkbl. ]figl subblsscuggy tob`gikm

lkvirekalktog okd sustoikonigity issuls is brubiog te aok`ikds

cuturl, os iggustrotld onevl, tfl sebiog iapobt okd nlklts BR^

mlklrotls cer gebog nusiklssls okd tfl beaaukity orl lquoggy

os iapertokt.

RE ]FOT DELR TFL C\T\^L FEGD 5

Gee`ikm ot >:?2 okd nlyekd 8

Bgiaotl bfokml is flrl te stoy. ]itfeut oky iktlrkotiekog

pegitibog omrllalkt ek tormlts, premroa okd tialtongl te

rldubl bornek laissieks, tflrl wigg nl wersl te beal.

Lxtrlal wlotflr okd koturog disostlrs orl lxplbtld te sprlod

okd nlbeal aerl crlqulkt, ikbgudikm beuktrils okd rlmieks

tfot fisteriboggy fovl lkheyld o stongl okd tlaplrotl bgiaotl.

Tfl tfrlot te koturog rlseurbls wigg bektikul te mrew.

]itfeut o botobgysaib botostrepfl, tfl pegitibog omlkdos

nltwllk ribf okd peer, dlvlgepld okd ukdlvlgepld beuktrilsorl ukgi`lgy te alrml ik tfl sfer t okd aldiua tlra, witf tfl

pessinigity ec bekslksus rlaoikikm rlaetl.

]itf gittgl pegitibog beaaitalkt okd lcclbtivl beflsiek,

rlmugotiek nltwllk tfl divlrsl mreups suppertikm dicclrikm

omlkdos wigg rlaoik disheiktld okd uk-beerdikotld.

Ik beuktrils wflrl rlmugotiek is ogrlody ik pgobl os mgenog

woraikm issuls nlbeal aerl widlsprlod, beapgiokbl wigg

nlbeal stribtlr, witf teumflr plkogtils cer coigurl te allt

tormlts er bekcera te pungisfld stokdords.

]figl segutieks te mgenog woraikm wigg nl glct te sbilktists,

tlbfkebrots okd visiekorils ik tfl privotl slbter suppertld

ny o vorilty ec bforitongl trusts, dlsimklrs okd orbfitlbts wigg

bektikul te dlvlgep aerl lcbilkt, renust okd occerdongl

eptieks te iaprevl sustoikonigity okd rldubl aoiktlkokbl okd

rlpgoblalkt bests.

Ik >:?2, os wlgg os tfl rlst ec tfl beaikm dlbodl, oky ikvlstalkt

ik tfl dlvlgepalkt ec predubts okd slrvibls te lxpokd tfl

mrllk lbekeay, witf tfl lxblptiek ec ikvlstalkt ikblktivls okd

seal tox nrlo`s, is gi`lgy te beal crea tfl privotl slbter rotflr

tfok mevlrkalkts ik aest rlmieks ec tfl wergd.

Fetlg ewklrs okd dlvlgeplrs, previdld tfly bok sotiscy

tfl rlquirlalkts, fovl tfl eppertukity te top ikte cukds

bektreggld okd ecclrld ny ikstitutieks wfe fovl simkld up te

Z^I. Tfesl ermokizotieks wfe mlt it rimft bok lkhey gewlr best

ec bopitog, gewlr ris` pregl, ikbrlosls ik pretonigity okd o

petlktiog sforl pribl prlaiua.

]itf mrewikm prlssurl crea teumflr rlmugotiek, ikbrlosikmgy

vebog sto`lfegdlr mreups okd aerl sepfistibotld okd

occerdongl tlbfkegemy, fespitogity ikvlsters okd eplroters orlkew ongl te preaetl tflir mrllk brldlktiogs ek o widlr sbogl.

Ik erdlr te sferl up okd mrew aor`lt sforl ik o cost-bfokmikm

aor`lt witf lxplbtotieks bektikuikm te risl okd lvegvl,

netf ikdlplkdlkt okd bfoik eplroters orl dlvlgepikm BR^

strotlmils, mrllk bornek-klutrog fetlg predubts okd nrokds te

aotbf mrewikm beksualr dlaokd.

Ik bekbgusiek, ogtfeumf sllaikmgy sgew ek tfl upto`l, ik >:?2

tfl fespitogity slbter ectlk ik beuktrils wflrl teurisa okd

tfl ford burrlkby it mlklrotls is litflr tfl ekgy er aoher seurbl

ec ikbeal okd lapgeyalkt wigg nl ropidgy botbfikm up okdlvlk evlrto`ikm etflr slbters ik seal beuktrils. Rtokdords

ec sustoikongl dlsimk okd dlvlgepalkt orl ukdlrpikkld ny

odvokbls ik tlbfkegemy cebusikm ek lklrmy bekslrvotiek

okd lcbilkby okd iaprevlalkts ik bekstrubtiek stokdords

okd tlbfkiquls, okd o dllplr oworlklss okd ukdlrstokdikm

tfreumf sbilktib rlslorbf ec few klmgimlkbl okd kek-

beapgiokbl wigg lkmugc us.

Fespitogity fos ok odvoktoml 0 os ok ikdustry brlotld okd

aokomld ny plepgl cer plepgl tfot eplrotls ik seal bopobity

>4/=, it bok nl netf fuaokiz ikm okd ikspirikm. Fewlvlr, slrvibl

tfot allts okd ebbosiekoggy lxbllds lxplbtotieks is ekgy ekl

port ec tfl lxplrilkbl tfl ikdustry ecclrs, okd te subblld okd

nl pretongl, its predubts okd slrvibls aust nl pgokkld okd

dlsimkld opprepriotlgy te allt okd dlgivlr ogg ec tfl britlrio tfot

ewklr, ikvlster, eplroter okd, ugtiaotlgy tfl mulst, dlaokd.

Ik tfl dlbodls oflod, os bgiaotl bfokml timftlks its mrip ek

tfl pgoklt okd pesls aok`ikd witf lvlr teumflr bfogglkmls,

sustoikonigity wigg pgoy ok ikbrlosikmgy iktlmrog okd ikvoguongl regl

ik kdikm okd ecclrikm segutieks tfot bok allt okd dlclot tfl

bfogglkmls tfot gil oflod cer eur ikdustry.

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Tfirtllk togls ec feplOBBE^DIKM TE FE^]OTF FTG,>:?2 ]IGG NL O YLO^ ]FLK AERT L\^EZLOK FETLG AO^@LTR CIKOGGY LAL^ML C^EA

TFL DEGD^\AR TFLY FOSL NLLK IK CE^ TFL ZORT 4 YLO^R. TFOTR KET TE ROY TFL RIT\OTIEK ]IGG NL ^ERY CO^

C^EA IT. N\T TFL IKDIBOTE^R O^L GEE@IKM NLTTL^ TFOK TFLY FOSL CE^ _\ITL REAL TIAL. TE MLT OK IDLO EC TFL

E\TGEE@ IK TFL @LY AO^@LTR OB^ERR TFL BEKTIKLKT, TFL FETLG YLO^NEE@ OR@LD ?2 DICCL^LKT ECCIBLR EC

FE^]OTFR IKTL^KOTIEKOG KLT]E^@ TE BEKT^IN\TL TFLI^ Z^ECLRRIEKOG ORRLRRALKT EC ]FL^L ]L O^L OKD

]FL^L ]L O^L MEIKM.

^ L M I E K O G E \ T G E E @ 8 L \ ^ E Z L

FETLGylornee`>:?2

TFL KLTFL^GOKDR

RIT\OTIEK ^LZE^T

Tfl gedmikm suppgy ik Tfl Kltflrgokds, beksistikm ec fetlgs,

plksieks okd festlgs, is bglorgy deaikotld ny fetlgs. Flrl

gedmikm obbeaaedotieks orl ekgy oggewld te borry tfl gonlg

fetlg ic tfly fovl nllk bgossild obberdikm te tfl Dutbf

Fetlg Bgossibotiek Rystla. ]itfik tfl fetlg aor`lt, tfl 4-storslmalkt fos witfeut o deunt tfl gormlst aor`lt sforl.

Durikm tfl gost vl ylors, fewlvlr, tfl aor`lt sforl ec fetlgs

witfik tfl suppgy ec ogg Dutbf gedmikm obbeaaedotieks

dlbrlosld, os tfl suppgy ec kek-fetlgs ikbrlosld aerl quib`gy

tfok tfot ec fetlgs. Tfis dlvlgepalkt is ikdibotivl ec twe suppgy-

rlgotld trlkds ik tfl Dutbf fetlg ikdustry. Aedlrk fetlg bekblpts

subf os _nib okd bitizlkA, netf aodl ik Feggokd, de ket t

tfl troditiekog bgossibotiek systla, aoikgy nlbousl ec tfl reea

sizls. Tfis glods te tfl dlbrlosikm usl ec tfl bgossibotiek

systla, okd o berrlspekdikm klmotivl lcclbt ek tfl aor`lt sforlec fetlgs. Ot tfl soal tial, tfl rlgotivlgy gew pribls, plrsekog

fespitogity okd ikbrlosikm glvlg ec preclssiekogisa oaekm N&Ns

ik tfl Kltflrgokds orl glodikm te netf ok ikbrlosl ik tfl kuanlr

ec N&Ns os wlgg os tfl kuanlr ec N&N rlmistrotieks, witf omoik

o klmotivl lcclbt ek tfl aor`lt sforl ec fetlgs.

Oketflr suppgy-rlgotld trlkd ik tfl Dutbf fetlg ikdustry is tfl

ikbrlosikm bfo ik ocgi otiek. Ot tfl lkd ec >:??, ekgy 29 % ec

Dutbf fetlg reeas wos stigg ikdlplkdlkt ec fetlg bfoiks, wfibf

wos o rlvlrsog crea tlk ylors lorgilr wflk ekgy 2< % ec Dutbf

fetlg reeas wlrl bfoik ocgiotld. Ot tfl lkd ec >:??, :?>,

tfis ikbrlosld dul te tfl odditiek ec bfoiks subf os Alikikmlr

Fetlg Mruppl okd nrokds subf os DeunglTrll ny Figtek, Figtek

Mordlk Ikk okd Nlst ]lstlrk Zgus.

Cobts & murls8 Dutbf fetlg suppgy >:?>

Ke. ec gedmikm obbeaaedotieks 2,? + ?? %

Mrewtf, fetlg reeas >::6->:?> + 4 %

Mrewtf, aor`lt sforl ec fetlgs >::6->:?> - 3 %

Ik >:??, mulsts splkt ogaest 2< aig giek kimfts ik Dutbf fetlgs,

ec wfibf % wlrl Dutbf os eppesld te iktlrkotiekog mulsts,

okd :?? wos o rlberd ylor ik tfl plr ied >::=->:??. Fewlvlr,

tfl kuanlr ec evlrkimft stoys ny nusiklss mulsts, ik portibugor

ikdividuog nusiklss mulsts, stigg fod ket rlbevlrld crea tfl lcclbts

ec tfl >::6->::9 iktlrkotiekog lbekeaib brisis. Fetlgilrs trild te

ao`l up cer tfis gob` ec nusiklss dlaokd witf o rotflr ommrlssivl

sogls strotlmy, tormltikm aestgy Dutbf, Mlraok okd Nlgmiok teurists

trovlgikm ikdividuoggy, witf ok ikbrlosld usl ec pribly ekgikl nee`ikm

iktlraldiorils, ekgikl oubtieks, okd disbeukts up te :?? wos

stigg wlgg nlgew tfl rlberd glvlg ik >::=, os wlrl tfl aorm iks.

Ot tfl lkd ec >:??,

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Tfl rst quortlr ec >:?> sfewld o rlvlkul ikbrlosl ec > % ik

rlgotiek te tfl soal plried ik >:??. Ot 2 %, tfl ikbrlosl ik tfl

slbekd quor tlr wos lvlk o gittgl fimflr. Fewlvlr, aerl tfok fogc

ec tfl fetlgilrs iktlrvilwld te dltlraikl tfl slktialkt ik tfl

fetlg aor`lt ikdibotld tfot tflir rlvlkul ik tfl rst fogc ec >:?>

wos gewlr tfok lxplbtld, aestgy dul te disoppeiktikm ovlroml

reea rotls. Ogse, ik tfl beursl ec tfl ylor, aoky fetlgilrs clgtikbrlosikm prlssurl ek rlvlkul okd aormiks, glodikm te tfl

nlgilc tfot tfl ikitiog mrewtf ik >:?> wigg nl aedlrotld te o zlre

mrewtf ot tfl utaest cer tfl wfegl ylor. Aoky fetlgilrs orl lvlk

to`ikm oketflr rlvlkul dlbrlosl ikte beksidlrotiek.

Cobts & murls8 Dutbffetlg dlaokd

>::= >::6 >::9 >:?: >:?? Mrewtf

Evlrkimft stoys ik fetlgs(ik A)

24.? 2>.3 2?.4 22.= 24.3 + ? %

Kotiekog evlrkimft stoys ikfetlgs (ik A)

?=.6 ?=.= ?=.? ?=.< ?=.9 + ? %

Iktlrkotiekog evlrkimftstoys ik fetlgs (ik A) ?3.2 ? ?3.= + > %

Nusiklss evlrkimft stoys ikfetlgs (ik A)

?3.6 ?.? 3 - = %

Ovlroml reea rotl 2-, 4-okd :?2, sgew lbekeaib mrewtf ot

nlst sllas te nl rlogistib, os it is lxplbtld te nl fl gd nob` ket

ekgy ny tfl bfogglkmls okd ukblrtoiktils ec tfl Lureplok dlnt

brisis, nut ogse ny pegitibog ukblrtoiktils, os klw mevlrkalktpegibils orl sgewgy to`ikm sfopl.

Ot tfl soal tial, crea tfl suppgy sidl, tfl beapltitivl

prlssurl is lxplbtld te bektikul. Cer vorieus urnok gebotieks,

tfl rlog lstotl wergd slls fetlgs os bekvlkilkt ogtlrkotivls te

lapty ecbls. Ogse, tfl lxpoksiek drivl ec iktlrkotiekog fetlg

bfoiks is glodikm te lvlk aerl bfoiks okd nrokds lktlrikm tfl

Dutbf fetlg aor`lt. Fyott Fetlgs okd ^lser ts oias te ceggew

up ek its >:?> lktry ik tfl Dutbf fetlg aor`lt (Okdoz Fetlg

Oastlrdoa) witf tfl eplkikm ec tfl rst Dutbf Fyott Zgobl

Fetlg klor Oastlrdoas Rbfipfeg Oirper t ik >:?2. Etflr bfoikslxplbtld te lktlr tfl Dutbf fetlg aor`lt ik >:?2 witf klw

nrokds orl tfl Rpokisf bfoik okd nrokd ^eea Aotl okd Figtek

]ergdwidl witf tfl nrokd ]ogderc Osterio.

Tflsl bfoiks prlclr o gebotiek ik er klor tfl bopitog Oastlrdoa

nlbousl ec its strekm pesitiek ik tfl Dutbf fetlg aor`lt. Tfis

pesitiek is lxplbtld te nl lvlk strekmlr ik >:?2 okd ekwords

dul te tfl aoky clstivitils pgokkld cer tfis ylor, oaekm wfibf

orl tfl 4::tf okkivlrsory ec tfl bokogs, tfl ?>:?2.

^obfg Gordlkeyl

>::3 >::= >::6 >::9 >:?::

?:

>:

2:

4:

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^\RRIO

RIT\OTIEK ^LZE^T

Oketflr teumf ylor mgenog gy, nut ^ussio is stigg plrceraikm crea

o strekm lbekeaib nosl wfibf is rllbtld ik beaporongy

meed fetlg trodikm plrceraokbls ik bitils gi`l Aesbew okd

Rt. Zltlrsnurm.

Ot tfl okkuog ^uss iok Fetlg Ikvlstalkt Bekclrlkbl flgd

ik Ebtenlr >:?>, eplkikm prlslktotieks ny twe glodikm

lbekeaists poiktld o aixld pibturl okd seal ukblrtoikty

wflrl tfl mgenog lbekeay, okd ik portibugor tfl Lure brisis,

wlrl meikm. Nut kekltflglss tfly clgt tfot ^ussio wigg rlaoik

lbekeaiboggy strekm rlgotivl te Lurepl, nueyld ny bektikuikm

strekm eig pribls rlprlslktikm tfl berl ec its lbekeaib subblss.

Re wfot fos nllk fopplkikm ik ^ussio durikm tfl gost ylor os

cor os fetlg dlvlgepalkt is bekblrkld 5

Klw preplrtils cera guxury te nudmlt bektikuld te eplk

tfreumfeut ^ussio, nut aoky aerl prehlbts rlaoik ik tfl

piplgikl owoitikm kokbl. Tflrl sllas te fovl nllk rlklwld

iktlrlst ik fetlg rlo g lstotl crea dealstib nok`s ik >:?>, nut

omoik witf iktlrlst rotls vlry fimf okd tlra ec geoks sfert

okd bektikuld gob` ec iktlrlst crea cerlimk nok`s, tfl rlsugt

rlaoiks tfot tfl rotl ec fetlg dlvlgepalkt ik tfl beuktry issgewld dewk wflk beaporld witf lalrmikm aor`lts subf os

Tur`ly okd Bfiko.

Kekltflglss, fetlg dlvlgepalkt tloas orl nlikm negstlrld ik

erdlr te simk up petlktiog ikvlsters, os tfl aor`lt nlbeals

ikbrlosikmgy beapltitivl ik tlras ec fetlg eplroters ecclrikm o

widlr orroy ec nrokd slmalktotiek.

Tfl glvlg ec iktlrlst ik rlsert typl preplr tils fos ketongy

ikbrlosld evlr tfl gost ?6 aektfs, os tfl aor`lt nlbeals

Tfirtllk togls ec fepl bekt.

^ L M I E K O G E \ T G E E @ 8 L \ ^ E Z L

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aerl glisurl-erilktld, witf oktibipotld beapltitivl oir corls okd

o aerl glkilkt viso rlmial cer iktlrkotiekog visiters.

E\TGEE@ CE^ >:?2

Tfir tllk aoy nl ok ukgub`y kuanlr cer seal. Nut tfl klxt

vl ylors wigg previdl ikbrlosld mrewtf ec fetlg suppgy okd

pregl lxpesurl ec ^ussio tfreumf tfl certfbeaikm Rebfi]iktlr Egyapibs >:?4 okd CICO ]ergd Bup >:?6. Rimkibokt

ikcrostrubturog prehlbts fovl nllk ukdlrto`lk ik tfl Rebfi orlo,

wfigl iktlrlst ik tfl ?? bitils slglbtld cer tfl CICO ]ergd Bup orl

ottrobtikm ikvlsters ogrlody. Tflsl lvlkts orl ^ussios bfokbl

te slgg itslgc te tfl wergds aldio.

Re, wigg >:?2 prevl te nl tfl ylor wflk aoher dlogs orl simkld

oggewikm tfl dlvlgepalkt ec slvlrog simkibokt pertcegies ec

fetlg nrokds, ket ekgy ik Aesbew nut rlmiekoggy 5 ]igg wl koggy

sll nudmlt fetlg preplrtils lktlrikm saogglr bitils os tfl

glodikm predubt, ot glost uktig tfl glvlg ec suppgy mrews 5 ]igglvlrytfikm nl beapgltl ek tial, tfot is, ny tfl lkd ec >:?2 ik

rlodiklss cer tfl ]iktlr Egyapibs 5 ]igg ^ussiok nok`s stor t

te ecclr aerl rlogistib glvlgs ec iktlrlst ek geoks te lxplditl tfl

kuanlr ec iktlrkotiekog preplrtils lktlrikm tfl suppgy bfoik 5

]igg crokbfisikm stort te nl tfl aest pepugor cera ec omrllalkt

nltwllk ewklrs okd eplroters 5

Tflsl orl tfl `ly qulstieks tfot wigg dlkl ^ussios premrlss

ik tlras ec subblsscug fetlg dlvlgepalkt ik >:?2 okd nlyekd.

Ic tflsl issuls orl preplrgy oddrlssld, tflk tfl simks summlst

tfot >:?2 wigg nl gub`y cer ^ussio.

Aibfolg EForl

C^OKBL

RIT\OTIEK ^LZE^T

Octlr tfl strekm rlbevlry ik >:??, tfl sgewdewk ec tfl Crlkbf

lbekeay evlr tfl post ?: aektfs beanikld witf tfl ukblrtoik

eutbeals ec nudmltory prlssurl bogg cer boutieus cerlbosts.

Ikdlld, Crokbl sow zlre mrewtf ik MDZ durikm tfl rst fogc

ec >:?>. Re cor, tfl Crlkbf lbekeay is gi`lgy te rlaoik ot o

stokdstigg, os mrewtf is oktibipotld te stomkotl ot tfl soal glvlg

cer tfl cugg ylor.

Tfl mropf flrlukdlr sfews tfl lvegutiek ec tfl MDZ ot burrlkt

voguls okd tfl berrlspekdikm lvegutiek ec ^lvZO^, nosld ek

mrewtf roties.

C^OKBL 8 MDZ OKD ^LSZO^ M^E]TF

Reurbl 8 IKRLL/Ferwotf FTG

Os sfewk onevl, tfl fespitogi ty ikdustr ys plrceraokbl fos

prevlk te nl dirlbtgy gik`ld te tfl bfokmls ik burrlkt MDZ.

Tflrlcerl, it fos te nl ketibld tfot s ikbl tfl plo` rlobfld ik

>::6, okd dlspitl tfl pest-rlneukd brisis ec >:?:, mrewtf ik

burrlkt MDZ klvlr rlmoikld its prl->::6 glvlg, esbiggotikm crea

2 te < %.

Burrlkt MDZ cerlbost cer >:?2 ikdibotls :.6 % mrewtf ik vegual

wfibf sllas oanitieus ik tfl burrlkt bektlxt. Ot tfl soal tial,

ikotiek sfeugd rlaoik ik tfl rokml ec > %.

-?>

-6

-4

:

4

6

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?3

^lvZO^ Burrlkt MDZ

?993

?996

>:::

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>::4

>::3

>::6

>:?>

>:?:

Rebblr 96

^umny :=

Rlpt ??

Iroq

Runprial

Bfokmlik^lvZO^%

-9

-?>

-3

-2

:

2

3

9

?>

?:?>, 4= aiggiek teurist or rivogs, ok ikbrlosl ec 2.6 %

crea tfl prlvieus ylor, witf tfl Isgos Noglorls okd Botoguoglodikm tfl rlsugts.

Teurist splkd up te Rlptlanlr >:?> slls o =.> % ikbrlosl crea

>:??, witf o teto g ec 4:??, witf 3,>4> aiggiek splkt, okd ok ikbrlosl ik

splkd plr teurist okd doigy splkd ec =.6 % okd =.3 % rlsplbtivlgy,

tfok`s te o :??. Tfl \R aor`lt

is previkm ogse te nl o rlgion gl aor`lt cer Rpoik, witf ok

ikbrlosl ec > % ik Rlptlanlr.

Okdo gubo okd tfl Isgos Bokorios fovl ogse sllk iapertokt

ikbrlosls ik tflir teurist orrivogs okd splkd, okd Soglkbio

sow tfl aest iaper tokt mrewtf, >6 %. Ek tfl etflr fokd,

Aodrid fos sllk o dlbrlosl ik netf teurist orrivog okd splkd

ik Rlptlanlr, ogtfeumf tfl YTD is o 2.= % ikbrlosl crea >:??,

witf o tetog ec 2.4 aiggiek cerlimk orrivogs.

Glisurl is stigg tfl tep rlosek cer trovlg te Rpoik, witf o sgimft

dlbrlosl ik tfl rlsugts cer nusiklss trovlg ik aoky beaaukitils.

Tfl prlclr rld obbeaaedotieks rlaoik tfl fetlgs, witf o :??, okd ok iapertokt ikbrlosl ec ?9 % ik

oportalkt rlktog is ogse ok simkibokt trlkd.

E\TGEE@ CE^ >:?2

Tfl cerlbost cer >:?2 is trib`y 8 tfl oigikm Rpokisf lbekeay fos

o dirlbt iapobt ek teuristib ikbeal. Mevlrkalkt nudmlt buts

okd SOT ikbrlosls klmotivlgy occlbt tfl beapltitivlklss ec

Rpoik os o dlstikotiek.

Os aoky typibog suk & nlobf beaaukitils dlplkd nltwllk

:?2

orl dicbugt te bgesl. Tfl ukblrtoikty ec tfl tox cobter ik pribikm

fos alokt aoky fetlg nusiklssls fovl prlporld ngikdgy cer

>:?2, okd blrtoik teur eplroters fovl aodl it vlr y bglor tfot

tfly orl ket wiggikm te obbeaaedotl tox ikbrlosls witfik tflir

bektrobt bgousls. Tfl rlsugt is fetlgs fovikm te bevlr tfl best ec

tfl tox ikbrlosl tfot tfly bokket bforml te tfl bgilkt.

Nusiklss trovlg crea tfl Rpokisf aor`lt (Rpokisf nusiklss

trovlglrs witfik Rpoik) is slt te ceggew tfl soal klmotivl trlkd

ik >:?2, witf lxplbtld coggs ec tetog splkd ec 4.? % dewk te

?4,=:: aiggiek, dul te tfl gewlr rotls ec lbekeaib mrewtf

okd tfl oustlrity alosurls odeptld ny Rpokisf beapokils.

>::6 sow o tetog nusiklss splkd ec ?3,3>: aiggiek, wfigl >:??

rlobfld ekgy ?

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beuktrils nlikm tfl aoik cobter occlbtikm mrewtf. Ogse occlbtikm

mrewtf orl tfl plrsistlkt ukblrtoiktils ik tfl Lureplok

lbekeay, witf tfl bektikuld dlnt br isis, oddld te tfl ikbrlosl

ik lklrmy okd ceed bests.

Zlrsplbtivls cer >:?2 teurist orrivogs orl boutieusgy eptiaistib,

ogtfeumf tfl rst quortlr ec tfl ylor wigg slt tfl tekl cer tflrlst. Nut rlsugts orl lxplbtld te nl os pesitivl os >:?>, er lvlk

sgimftgy nlttlr.

Aori ^eso Norbio

I^LGOKD

RIT\OTIEK ^LZE^T

Octlr tfrll ylors ec klmotivl slktialkt, tfl Ir isf fetl g ikdustry

is moikikm bekdlkbl witf o strekmlr plrceraokbl ik >:?> okd

o mlklrog eptiaisa cer tfl ylor oflod. ^lvZO^ is cerlbost temrew cer tfl tfird ylor ik o rew ik >:?>, witf iaprevlalkts

prldibtld ik netf ebbupokby okd ovlroml rotl. Dungik fos

lxplrilkbld >> aektfs ec bekslbutivl rotl mrewtf okd is

rok`ld oaekm tfl tep ?: Lureplok bitils ik ebbupokby tlras.

Fetlg plrceraokbl is iaprevikm ik bity-nosld fetlgs, wfigl rurog

preplrtils bektikul te cobl bfogglkmls witf ok evlr-rlgiokbl ek

tfl pribl-slksitivl dealstib aor`lt.

FETLG T^LKDR LZ\NGIB EC I^LGOKD

Reurbl 8 Ferwotf FTG Irlgokd okd Kertflrk Irlgokd Fetlg Ikdustry Rurvly

okd Ce rlbost

TE\^IRA K\ANL^R

O tetog ec 3.< ai ggiek trips wlrl aodl te I rlgokd ik >:??, up crea

3.: aiggiek ik >:?:. Tfis neest ik teurisa kuanlrs wos flgpld

ny lvlkts subf os Zrlsidlkt Enoaos okd tfl ^eyog Sisit te

Irlgokd ik Aoy >:??. Tflrl fos nllk ok lstiaotld 4.< aiggiek

evlrslos v isiters te Irlgokd ik tfl rst 6 aektfs ec >:?>, ?.4 %

clwlr tfok tfl soal plr ied gost ylor. Tfl cerlbost te ylor-lkd

is bo. 3.4 aiggiek v isiters, o aedlst rldubtiek ek >:??.

Tfl \@, wfibf obbeukts cer bo. 44 % ec tetog visiter kuanlrs,

fos lxplrilkbld o dlbgikl ik visiter kuanlrs durikm >:?>.

Zreaetikm Irisf teurisa ik tfl \@ is o `ly prierity cer

Teurisa Irlgokd.

:> :2 :4 :< :3 := :6 :9 ?: ?? ?>(C)

OD^ () Ebbupokby (%)

:

>:

4:

3:

6:

?::

?>:

> aektfs ec bekslbutivl

rotl mrewtf okd

is rok`ld oaekm

tfl tep ?: Lureplok bitilsik ebbupokby tlras

Tfirtllk togls ec fepl bekt.

^ L M I E K O G E \ T G E E @ 8 L \ ^ E Z L

8/14/2019 Hotel Yearbook 2013

31/148www.fetlg-ylornee`.bea

ESL^RLOR SIRITE^ K\ANL^R

Reurbl 8 Blktrog Rtotistibs Ecbl okd Ferwotf FTG Cerlbost

Teurisa obbeukts cer ok lstiaotld ?93,::: hens, lquotikm

te bo. ?? % ec Irl gokds tetog lapgeyalkt. Teurisa bektikuls

te ao`l o voguongl ikput te tfl kotiekog lbekeay, mlklrotikm

sunstoktiog lxpert rlvlkuls okd tox bektrinutieks, bektrinutikm

bo. :?>, it fos sllk o

dlbgikl ik tfl tfird quortlr, drivlk ny bekblrks ik rlgotiek te tfl

eutgee` cer feuslfegd kokbls evlr tfl klxt ?> aektfs. Nudmlt

>:?2 is lxplbtld te rlsugt ik o bektrobtiek ec tfl pungib splkdikm

dlbit ny 2.< niggiek tfreumf o aix ec lxtro tox bformls okd

splkdikm buts. Tflsl alosurls wigg wlimf ek beksualr

splkdikm okd wigg fovl ok iapobt cer tfl teurisa slbter.

NOK@ CIKOKBL

Tfl I risf fetlg ikdustr y is succlrikm crea o simkibokt dlnt

evlrfokm prengla wfibf is burnikm rlbevlry ik tfl slbter. Tfl

fetlg slbter is evlrglvlromld okd evlrwlimfld ny dlnt os o

rlsugt ec fimf ikvlstalkt durikm tfl Blgtib Timlr ylors.

Tflrl is ok lstiaotld 3.= niggiek ec dlnt ik tfl slbter.

Ikdlntldklss ik tfl fetlg slbter fos aerl tfok deungld crea

bo. ::? te bo. ?>:` plr reea ik >:??. Tfisropid ikbrlosl ik fetlg ikdlntldklss wos drivlk ny o simkibokt

ikvlstalkt ik klw suppgy, tfl rlcurnisfalkt okd upmrodikm ec

lxistikm fetlgs, okd o nueyokt troksobtiek aor`lt ik tfl ylors te

>::6 nlcerl tfl lbekeaib beggopsl.

]figl fetlg prets ikbrlosld ik >:?? te >: plr reea, tflsl

glvlgs orl iksucbilkt te rlpoy tfl dlnt cobikm tfl slbter. ]l

lxplbt tfl dlnt evlrfokm te nl rlsegvld evlr tfl beaikm ylors

tfreumf o aixturl ec osslt sogls er rlkokbikm okd tfreumf

ceraog dlnt rlstrubturikm. Nok`s orl bektikuikm te osslss tflir

fetlg pertcegie te dlbidl wfibf geoks te rlstrubturl okd telstongisf ok opprepriotl sustoikongl dlnt glvlg.

Dealstib nosld nok`s, ik portibugor, fovl lxprlssld

okd dlaekstrotld oppltitl cer previdikm cukdikm cer klw

obquisitieks okd bopitog lxplkditurl prehlbts. Tfis is o pesitivl

stlp tewords Irlgokd rltoikikm o fimf quogity fetlg steb`.

AO^@LT

Octl r 2 ylors ec o gaest ke troksobtiekog obtiv ity, >:?> fos

witklssld o surml ec fetlg preplrtils nlikm nreumft te tfl

aor`lt ny glkdlrs. O kuanlr ec nok`s fovl simkoggld tflir

lxit crea tfl aor`lt okd orl beaaittld te wikdikm dewk tflir

eplrotieks okd orl kew ommrlssivlgy slggikm osslts. Tfis obtivity

wigg prlslkt lxbitikm eppertukitils cer klw lktrokts te tfl aor`lt

te obquirl quogity fetlg osslts ot ottrobtivl pribls. Fetlgs ik

prial urnok gebotieks fovl sllk strekm iktlrkotiekog dlaokd

witf troksobtieks evlr tfl post ?> aektfs ikbgudikm tfl Ceur

Rloseks, Tfl Aor`lr okd Tfl Aerrisek.

Iktlrkotiekog purbfoslrs fovl subblsscuggy obquirld o kuanlr

ec fetlg osslts okd eppertukitils orl blrtoikgy lvidlkt cer

beksegidotiek ik tfl aor`lt.

:> :2 :4 :< :3 := :6 :9 ?: ?? ?>(C):

> A

4 A

3 A

6 A

8/14/2019 Hotel Yearbook 2013

32/148FETLGylornee`>:?2

E\TGEE@ CE^ >:?2

]l orl eptiaistib tfot >:?2 sfeugd dlgivlr iaprevld rlsugts cer

tfl Irisf fetlg ikdustry. Ebbupokby glvlgs sfeugd bektikul te

mrew ek o kotiekog nosis. ^otl rlbevlry wigg bektikul te nl gld

ny tfl `ly bitils, nut it wigg nl o sgew preblss okd aoy to`l

slvlrog ylors te rlbevlr te prl-rlblssiek glvlgs.

O kuanlr ec mevlrkalkt ikblktivls fovl nllk iktredubld te

suppert tfl Irisf teurisa ikdustry. Tflsl ikbgudl o rldubtiek ik

oir tox, aoiktlkokbl ec tfl bur rlkt 9 % SOT rotl okd ikbrlosld

cukdikm cer teurisa aor`ltikm.

Tfl mevlrkalkts omsfip teur isa premroa, Tfl Motflrikm

fos ogse nllk goukbfld cer >:?2. Tfl Motflrikm is o ylor-gekm

boglkdor ec lvlkts festld ny gebog beaaukitils tfreumfeut tfl

beuktry te sfewbosl okd sforl tfl vlry nlst ec Irisf bugturl okd

troditiek. Rtotistibs sfew tfot evlr =: aiggiek plepgl wergdwidl

bgoia Irisf okblstry okd it is fepld tfot Tfl Motflrikm wigg

lktibl ok odditiekog 2::,::: visiters te Irlgokd klxt ylor.

Tfl Teur isa ^lbevlr y Tos`cerbl fos nllk lstongisfld os ok

ikdustry ikitiotivl, wfibf idlktils tfl aor`lt slmalkts wfibf

ecclr tfl nlst petlktiog cer mrewtf, okd slts eut o pgok cer cuturl

aor`ltikm okd dlvlgepalkt ik Mrlot Nritoik. Tfl Tos`cerbl is

bekdlkt tfot tfl iapglalktotiek ec ogg lglalkts ec tfis strotlmy

wigg rlsterl mrewtf crea tfl MN fegidoy aor`lt te tfl isgokd ec

Irlgokd, yilgdikm ikbrlosls ec bgesl te < % plr okkua evlr tfl

klxt 4 ylors, er >::,::: odditiekog visiters okkuoggy ny >:?3.

Crea Hokuory ukti g Hukl >:?2 Irlgokd wigg fest tfl Zrlsidlkby ec

tfl Beukbig ec tfl Lureplok \kiek. Cer tfesl six aektfs, it wigg

nl ot tfl blktlr ec dlbisiek ao`ikm ik Lurepl, flgpikm te sfopl

pegibils okd drivl cerword glmisgotiek tfot wigg iapobt ek tfl

cuturls ec evlr :?2. Tflrl wos lvidlkbl ec o

turkoreukd cer tfl ikdustr y ik >:?? / >:?>, okd tfreumf tfl

rlblktgy iktredubld ikitiotivls okd upgict ik evlrslos visiter

kuanlrs, wl orl bekdlkt tfot tfl Irisf fetlg ikdustry wiggbektikul te mrew ik >:?2.

Koeisl Besmrevl

NOG@OKR

B^EOTIOK teurisa veguals bektikul te mrew ik >:?>, rlobfikm

aerl tfok 3: aiggiek okkuog evlrkimfts okd mrewikm oreukd

4 % beaporld te >:??. L\ obblssiek ik Hugy >:?2 kew sllas

dlkitl drivikm fetlg plrceraokbl os wlgg, netf ek tfl sidl

ec ebbupokby okd lsplbioggy OD^. Iapertokt odaikistrotivl

odhustalkt is meikm te to`l pgobl os ec Hokuory ?st, >:?2, wflk

tfl SOT rotl is slt te dlbrlosl te ?: %. Breotio is ik tfl kog

stoml ec odhustikm its teurisa okd fetlg-rlgotld glmisgotiek te L\

stokdords, o preblss tfot is lxplbtld te nl kisfld ik o ylors

tial. Tflrl fovl nllk clw fetlg eplkikms (ketongy tfl Xomrln

Figtek DeunglTrll), nut slvlrog stotl-ewkld nrewklgd enhlbts

fovl nllk ik itiotld, alokikm tfot tfl plried crea >:?2 te >:?:?2.

^EAOKIOKteurisa is stigg aestgy nusiklss-rl gotld, witf

Nubforlst os tfl aest iapertokt bity dlstikotiek. Ceggewld

ny o reea evlrsuppgy rlsugtikm ik fetlgs strummgikm te aoiktoik

pretongl plrceraokbls, tfl ylor >:?> nreumft o rlbevlry ik

OD^ ec evlr 3 %, ek obbeukt ec o sgimft curtflr dlbrlosl ec

ebbupokby ny > %. Ik >:?2, sgimft plrceraokbl iaprevlalkts

bok nl lxplbtld, aoikgy ik tlras ec ebbupokby ogse ok

iapobt ec tfl klw nrokdikm ec >:?:. Tfl ikvlstalkt bybgl ik

^eaokiok teurisa is stigg ik o dewkturk ceggewikm tfl rlblssiek

ik tfl L\ okd `ly aor`lts.

AEKTLKLM^Eik >:?> bektikuld tfl mrewtf nlmuk ik >:?:ceggewikm tfl mgenog brisis rlbevlry. Ik >:?>, tfl lstiaotld

mrewtf ik tlras ec evlrkimfts w igg nl oreukd > %. Teurisa

rlblipts oaeuktld 36: aiggiek ik tfl rst kikl aektfs ec tflylor, wfigl ek o ylorgy nosis, rlblipts orl lstiaotld te mrew ny

2 %. Ik >:?>, Aektlklmre bektikuld te ottrobt fetlg ikvlsters.

Tflrl fovl nllk pung ib tlkdlrs ek slvlrog slosidl gebotieks

8/14/2019 Hotel Yearbook 2013

34/148FETLGylornee`>:?2

wfibf ottrobtld o slt ec iktlrlstld portils. Tflrl orl stigg

plkdikm issuls cer tfl Gustibo dlvlgepalkt prehlbt okd tfl

Rvlti Aor`e isgokd prehlbt, se tfl lxplbtld prehlbts orl stigg ik

prlporotiek pfosl. Obberdikm te tfl ]TTB, Aektlklmre is tfl

tep beuktry ik tfl wergd rlmordikm gekm-tlra mrewtf presplbts.

Ik AEGDESO,tfl fetlg aor`lt is stigg prldeaikoktgybekblktrotld ik tfl bopitog Bfisikou, wfibf mlklrotls 6: % ec

ogg tfl fetlg evlrkimfts rlberdld ik tfl beuktry. Octlr ylors ec

brisis, tfl aor`lt fos stortld o strekm rlbevlry ik >:?? wfibf is

lxplbtld te obblglrotl curtflr witf tfl okkeukbld eplkikm ec

tfl ^odissek Ngu ik Bfisikou ik sprikm >:?2.

Tfl teur isa slbter ik RL^NIOis stigg cebusld ek nusiklss

trovlg te tfl bopitog, wfigl tfl aoik cebus ec dlvlgepalkt is

ik tfl Dokunl rlmiek, @epoeki`, Rtoro Zgokiko okd Xgotiner

aeuktoiks, prldeaikoktgy tfreumf pungib slbter ikitiotivls ik

beapltitivlklss nuigdikm okd dlstikotiek aokomlalkt. Netfteurisa okd fetlg plrceraokbl wlrl stomkotikm ik >:?> ek rotflr

ukcoverongl glvlgs ec nusiklss plrceraokbl. Fewlvlr, tflrl orl

slvlrog prehlbts tfot fovl nllk goukbfld rlblktgy er orl owoitikm

tflir goukbf ik Dlblanlr >:?> Altrepeg ik Nlgmrodl okd

twe Cog`lkstliklr enhlbts (Rtoro Zgokiko okd Nlgmrodl). Tflsl

dlvlgepalkts, temltflr witf lxplbtld rlsugts ec tfl pungib

slbter dlvlgepalkt ikitiotivls ik slvlrog rlmieks alktiekld

onevl, previdl ormualkts cer lxplbtld mrewtf ik >:?2.

Airesgov Dromiblvib

RBOKDIKOSIO

RIT\OTIEK ^LZE^T

Kerdib Bfeibl Fetlgs rltoiks its pesi tiek os tfl gormlst fetlg

eplroter ik Rbokdikovio, okd rlblktgy surpossld Rbokdib ik tfl

kuanlr ec fetlgs, ogse ik Rwldlk. Figtek fos witfdrowk crea

netf Esge okd Aoga, glovikm ^lzider okd Nlst ]lstlrk os tfl

ekgy bfoiks witf o prlslkbl ik ogg tfl Kerdib beuktrils.

Tetog Ovm. fetlg

sizl

(reeas)Zlr Rlptlanlr >:?> Fetlgs ^eeas

Kerdib Bfeibl Fetlgs ?3? >>,69: ?9?

^lzider Fetlg Mreup 46 ??,==? >4

^ibo Fetlgs =2 ?:,496 ?44

Gebog preplrty ewklrs okd nok`s orl rlgubtokt te simk

aokomlalkt omrllalkts, okd fetlg eplroters prlclr xld

okd voriongl glosl bektrobts. Os subf, tfl alomlr prlslkbl ec

iktlrkotiekog eplroters ik tfl rlmiek is ket gi`lgy te bfokml oky

tial seek.

Ceur ec tfl vl bitils witf tfl fimflst ^lvZO^ ik Rbokdikovio

orl gebotld ik Kerwoy 8

Rtovokmlr 69Rteb`fega 6=Nlrmlk 64Esge 6:Trekdflia =?

>:?? murls crea RT^ Mgenog, nosld ek ovlroml Lure lxbfokml rotl cer >:??

Metflknurm is troigikm rimft nlfikd, witf o ^lvZO^ ot =: cer >:??.Lbekeaib dlvlgepalkt ik Rbokdikovio is aixld, okd se is

fetlg plrceraokbl. Os visiter dlaokd is coirgy stongl, fetlg

plrceraokbl is aest simkiboktgy ikulkbld ny odditiekog suppgy.

DLKAO^@

Dlkaor` is simkiboktgy occlbtld ny tfl treungls ec tfl Lure-

zekl okd is ek tfl vlrml ec rlblssiek. Dlspitl evlrogg lbekeaib

dlvlgepalkt, evlrkimft stoys ikbrlosld 2.4 % beaporld te

YTD Rlptlanlr >:??. Cic ty-vl plrblkt ec ogg mulst k imfts ik

Dlkaor` orl ik tfl Beplkfomlk orlo. Tfl Beplkfomlk fetlg

aor`lt is plrceraikm quitl wlgg, witf ok ikbrlosl ik rotls fovikm

mlklrotld 3 % ^lvZO^ mrewtf os ec Rlptlanlr.

Tfirtllk togls ec fepl bekt.

^ L M I E K O G E \ T G E E @ 8 L \ ^ E Z L

8/14/2019 Hotel Yearbook 2013

35/148

KE^]OY

Durikm >:?>, mulst kimfts orl up ny >.= % crea o ylor lorgilr.

^lvZO^ fos ikbrlosld ny ?.= %, klmotivlgy oc clbtld ny gorml

bopobity ikbrlosls ik seal ec tfl nimmlr bitils. Lsplbioggy fetlgs

ik Esge fovl lxplrilkbld prlssurl ek pribls (sgimftgy dewk tfis

ylor) witf ok ebbupokby dlbgikl ec 2.2 %, dlspitl ok ikbrlosl ik

mulst kimfts ec ?.4 %.

R]LDLK

Rwldlk rlneukdld quib`gy octlr tfl lbekeaib brisis ik >::9,

okd its lbekeay fos nllk stongl sikbl tflk. Tfl beuktry os

o wfegl pestld o saogg ikbrlosl ik segd reea kimfts ec ?.< %

os ec Rlptlanlr, nut dul te ok ikbrlosl ik suppgy, ebbupokby

is dewk ?.= %, okd ^lvZO^ i