How Do You Implement a Total Development Programs for

Airport People

Emerging Airports Conference & Exhibition

Abu Dhabi - April 2014

Airport Companies

Atatürk (100%)

Esenboğa (100%)

Adnan Menderes (100%)

Gazipaşa (100%)

Medinah (33%)

Tbilisi & Batumi (76%)

Monastir & Enfidha (67%)

Skopje & Ohrid (100%)

Latvia (100%)

Service Companies

ATÜ (50%)

BTA (67%)

Havaş (100%)

O&M (100%)

IT (99%)

Security (100%)

TAV Airports Holding Co.

2Zagreb (15%)

TAV Construction

Qatar - Doha

Oman - Muscat

Saudi Arabia - Medinah

Libya - Tripoli

Abu Dhabi - Midfield

Riyadh – T5

Saudi Airlines – Jeddah (hangar)

Turkey - Izmir

TAV GROUP

Airport Companies

Atatürk (100%)

Esenboğa (100%)

Adnan Menderes (100%)

Gazipaşa (100%)

Medinah (33%)

TAV Academy (100%)

Emerging Economies are Driving Future Growth

Source: Airbus Global Market Forecast 2013

Airport Assessment

Airports are being assessedbased on international key performance indicators of efficient airport operations.

Effective communication and teamwork is essential for the delivery of high quality services in airport system…

Human factors will not significantly develop by itself…

Human Factor in the Airports

6

HR Management

HR Management is important for all sectors and companies...

But it is especially essential for Airport Management

7

It is integrated globally...

A single employee’s mistake can result in

delay of flights in many other countries

Challenges in Airport HR Management...

8

A single mistake can result in a big disaster...

9

You must get prepared for THE FUTURE

Challenges in Airport HR Management...

10

Considering all the risks and challenges...

You need to recruit the right people

1Challenges in Airport HR

Management...

11

Considering all the risks and challenges...

You need to give proper orientation and training

2Challenges in Airport HR

Management...

12

Considering all the risks and challenges...

You need to motivate your employees

3Challenges in Airport HR

Management...

13

Considering all the risks and challenges...

You need to define your talents & retain them

4Challenges in Airport HR

Management...

14

Effective Airport Management

To operate your airport secure & effectively and make your

passengers happy...

You need well-trained employees with appropriate

skills and motivate them in the right way

Training Needs Analysis

Analyze training needs (organization level, team

level, individual level).

Design appropriate training program.

Develop skills and knowledge.

Implement acquired skills.

Evaluate and improve

The Role of TAV Aviation Minds

The aviation training company aiming to re-shape the understanding of aviation executive education and

training.

Airport technic

al assessment

Identifying traini

ng needs

HR assessme

nt

Selecting

personnel to

be trained

Classroom training

OJT (foreign airport)

Implementation (home airport)

certification

Airport Management & Efficiency Development (AMED)

World’s only custom designed airport development

program

AMED program in collaboration with

Professional Development Certificates (PDC)

FOCUS AREAS

I. Airport operations certificatesII. Airport security certificatesIII. Airport safety certificatesIV. Airport managerial certificatesV. Airport commercial certificatesVI. Airport information technology certificates

Targeting entry level and operational staff

Airport Professional Diploma (APD)

Air Transport Industry

Airport Operation Management

Airport Strategic Management

Airport Commercial Management

+Airport Design And Planning

Airport Marketing Management

Airport Safety Management System (SMS)

Airport Human Resource Management (HRM)

(4)

CORE

(2)

E L E C T

Competitive Advantage

International recognition

Extensive industry expertise

&

TAV Academy Professionals

Competitive Advantage

Large network of airports &

On-Job-Training Opportunities

targeting high level management

targeting airport decision makers in middle to high level

managementtargeting entry level and

operational staff

Airport Professional Diploma Program (APD)

Airport Management & Efficiency Development

Program (AMED)Professional Development

Certificates (PDC)

E-MBA

MBA

PhD

UN

IVER

SITI

ES

Competitive Advantage

Integrated training solutions

E-MBA

MBA

PhD

Competitive Advantage

TAV AM Certified for QMS ISO 9001:2008 by bsi. (British Standards Institution).

Scope of the certificate:Management of civil airport operations and development of training and consultancy services devotedto airport operations, providing those services to boost performance.

Delivering Results

• Pre and Post assessments to measure improvement.

• Continuous risk monitoring for performance, style drift and organizational changes.

THANK YOU