1. HOW TO BUILD DISRUPTIVE RELATIONSHIPS. FASTER.
#PlatformExcellence @JeremyWaite Salesforce Marketing Cloud EMEA 2.
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purchase decisions based upon features that are currently
available. Salesforce.com, inc. assumes no obligation and does not
intend to update these forward-looking statements. 3. The Customer
Success Platform Enabling customer transformation Sales Service
Marketing CommunityApps Analytics Build relationships. Faster... 4.
We Help Customers Transform Their Sales, Service, and Marketing
Processes Sales Service Marketing Community Analytics Apps 32%
Increase in sales 40% Customer satisfaction 40% Marketing ROI + + +
39% Customer retention + Source: Salesforce Customer Relationship
Survey conducted March 2014 - May 2014, by an independent
third-party, Confirmit Inc., on 4,100+ customers randomly selected.
Response sizes per question vary. Average Percentage Improvements
Reported by Salesforce Customers 5. Flexible, Scalable, Metadata
Platform Workflow Data & Objects
IdentityAnalyticsCollaborationMobile UI 2,700+ Partner Apps Largest
Enterprise Ecosystem Cloud Mobile Social Data Science Trusted
Multitenant Cloud Fast App Dev & Customization Common data
model, workflows, and collaboration. Built for desktop and mobile.
Everything is Powered by the Salesforce Platform
AnalyticsCommunityMarketingServiceSales AppsComplete CRM 6.
AppExchange - The #1 Business App Marketplace A robust ecosystem of
proven business apps and developers Over 2,600 apps 2.7 million
installs 2 million developers Pre-integrated Trusted Reviewed 7.
What is the Internet of Connected Products? 8. 1. Increasing
enterprise growth 2. Delivering operational results 3. Reducing
enterprise costs 4. Attracting & retaining new customers 5.
Improving IT apps & infrastructure (Source: Gartner, Hunting
and Harvesting in a Digital World) Journeys Contacts Content
Channels Analytics Top 5 CIO Challenges Apps 9. Pursuit of
Happyness 10. We ask too much of technology and not enough of
ourselves. Nate Silver 11. Companies are no longer competing
against each other. They are competing against speed. @Benioff 12.
UNKNOWN KNOWN We Need To Build Relationships. Faster. 13. Build
Apps Faster with Force.com SCHEMA BUILDER Define and extend your
data model CONNECT Integrate external systems SHARING MODEL
Customize views for each user YOUR APPANALYTICS Uncover insights
and take action YOUR IDEA Instantly deploy across every device
MOBILE CLOUD Open browser, login, start building IDENTITYPROCESS
BUILDER Automate everything in your business PAGE BUILDER Build
engaging visual layouts CHATTER Collaborate around every process
14. HOW DO YOU BUILD TRUSTED RELATIONSHIPS IN The Disruptive
Economy? 15. Companies are no longer competing against each other.
They are competing against speed. 16. Information is powerful but
it is how we use it that will define us... @Avinash 17. Businesses
Need To Build Innovative and Trusted Apps A trusted app is. Secure
CompliantPrivateTransparent 18. 77% of consumers dont want a
relationship with a brand? HARVARD BUSINESS REVIEW 19. KNOW WHO
YOUR CUSTOMERS ARE Who? What? Why? Where? When? 20. 69% Dark Social
| 23% Facebook | 8% Other Social Networks 21. Build Relationships.
Faster. #BIGDATA Volume Velocity Variety Veracity 5B Smartphones by
2017 Customer Data Purchase Data 500m+Social Networks, Blogs &
Forums Social Data 2.5 Quintillion bytes of data every day
Connected Data 22. The Only Agile Omni-channel Platform for
Engagement Mobile, Social, Cloud, Data Science Enterprise
Multi-Tenant Cloud for business and IT agility A Single
Omni-channel Platform for effortless journeys everywhere Cloud
Collaboration to harness crowd sourcing and social interactions of
employees, customers, partners, and networks Proven Technology
Sales, Service, Marketing, Communities, Analytics, Apps Complete
CRM AnalyticsCommunityMarketingServiceSales Apps Trusted
Multitenant Cloud Scalable Metadata Platform Customers Sales Reps
Call Center Reps Field Service Order Operations Partners Connected
Products #BigData Faster Connected Customer Social Listening
Industry Solutions Open Ecosystem Orders Services Network Devices
Billing Accounts Assigned Products 23. HR Help Desk Employee
Intranet Recruiting & Onboarding Performance & Coaching IT
Help Desk / Self- Service Community Legacy Applications
Consolidation Enterprise Knowledge Identity Mgmt Custom Web /
Mobile Applications Business Agility Layer (e.g. Claims,
Underwriting, ) Asset & Facilities Management Financial Shared
Services M&A Enablement Early Warning Management Product Ideas
& Innovation Pre-Production Testing Warrant Coverage
Decisioning Procurement Vendor Management Transportation Logistics
Contract Management Budget Management Contract Management Pricing
Billing Management Audit Management Connect Every Department on One
Platform Apps HR Product Supply Chain ITFinanceOps 24. Everything
You Need to Build Apps Fast, all on One Platform Full spectrum of
capabilities from enterprise control to elastic flexibility Bulk
REST Metadata SOAP Tooling Streaming INTEGRATIONLAYER Point &
Click Integration Tools Page Builder Employee Apps Customer Apps
DECLARATIVE DEVELOPMENT GLOBAL ENTERPRISE CLOUD INFRASTRUCTURE
PLATFORM SERVICES APP MANAGEMENT & DEPLOYMENT Workflow Engine
UI FrameworkSharing & Permissions Global Search Reports &
Dashboards Files & Content Authentication CollaborationEvent
Log Framework Translation Workbench App Builder Process Builder
Schema Builder Multi-Tenant Network & Firewall Auto Updates
Backup & Geodiversity Security Trust IDECLI Agile Accelerator
Store Builder Dev Console Sandbox Metadata Heroku DX node.js
PROGRAMMATIC DEVELOPMENT Database Smart Containers Heroku Add-ons
Heroku Button Ruby Identity Global Data Centers Data Storage Single
code base Python Java APEXPHP Offline Salesforce1 Mobile Container
Geolocation Push Notifications SDK Mobile Identity MOBILE SERVICES
Community Builder Page Builder 25. 00:05 26. Lets go invent
tomorrow instead of worrying about what happened yesterday. Steve
Jobs ~ Co-Founder $APPL 27. 4 Technology Shifts 2015 11.6% Faster
app development in the cloud. 25% Mobile traffic direct from mobile
to cloud. 550m Social networks a nd forums (69% Dark) 90% Data
didnt exist 12 months ago 28. Thank you @JeremyWaite
