How to get along with your teammates no matter what! Copyright © Texas Education Agency, 2012. All rights reserved

Concepts of Engineering and

Technology

Resolving Conflict

How to get along with your teammates no matter what!

Copyright © Texas Education Agency, 2012. All rights reserved.

Resolving Conflict

So, you are a new team and everyone is getting to know one another’s strengths and weaknesses. You are a great communicator and your partners all have great talents that complement one another. But one thing is missing.


Resolving Conflict

What if your only weakness is not knowing how to compromise? You say you do, as long as everyone agrees with you. But the best ideas are usually the ones that everyone said wouldn’t work.


Resolving Conflict

How do you overcome this weak point in yourself and make your team stronger in the bargain?

Let’s look at a video discussion:

https://www.youtube.com/watch?v=KY5TWVz5ZDU


http://www.teachertube.com/viewVideo.php?video_id=149158&title=resolving_conflict_video



Resolving Conflict

What are the benefits of effective confrontation?

Take control of ourselves. Avoid being the victim. No emotional baggage buildup. Positive relationship investment.


Resolving Conflict

What are the negative aspects of avoidance or ineffective confrontation?

Not in control of our life. Increases stress. Emotional baggage is created and carried. Become resentful or detached towards the

other person.Copyright © Texas Education Agency, 2012. All rights reserved.

Resolving Conflict

What are the characteristics of ineffective confrontation?

Expression of emotions like anger. Using “blaming.” Describing the undesirable behavior. Describing the negative actions that

are caused by the undesirable behavior.


Resolving Conflict

What are the characteristics of effective confrontation?

No excess emotional baggage (calm, respectful, rational).

Requests the desired behavior. Positive consequences described. Uses “I” messages avoiding “blaming

others.”


Confrontation is a 3 part process

Share your expectations If you don’t tell the person specifically

what you want, they don’t know what you want.

Perceive the other person’s response Are you getting a “yes” or “no”?

Deal with the other person’s response Deal with the reaction in a way that

does not cause conflict, loss of control, or emotional pain.


Confrontation is a primary human influencing option

Share your expectations Tell others specifically what you want Use respect, empathy, be honest and genuine▪ Use specific words such as: Cooperative, supportive,

timely, positive attitude, committed and dedicated.▪ While expressing your expectations, use respectful

tones. Show empathy for the situation. “So you’re frustrated because you have been trying hard and I don’t seem to understand that.”

▪ No hidden agenda▪ Be authentic



Perceive the response Understand whether you’re getting a clear yes

or no

▪ If I’m not getting a clear “yes”, it is a “no” at this time.

▪ Smokescreens▪ Verbal

If I can. I’ll get back to you. When I get around to it. Perhaps.

▪ Emotional They are working on a Fight/Flight response to prevent you

from thinking clearly and calmly. Don’t give in to this tactic.Copyright © Texas Education Agency, 2012. All rights reserved.


Deal with the response. Get a commitment to a verbal “yes.”▪ If a “Yes”, develop an action plan.▪Develop a W4

Who, What When Where and How the task will be accomplished. Express in terms of the urgency of the task and the timetable involved.



▪ If a “No”, walk away and accept it.▪ Or up the level of control in Influencing Process

Personal Power “I would appreciate it as a personal favor if you

would complete this job today.” Position Power

“I didn’t want to break it to you, but as your team leader, this task needs to be finished by 3 p.m. or I need to know in detail why it was not completed.”

• Have effective options, if you get a “No”, to influence the response toward a “Yes.”▪ Positive Influence increases the trust and lowers

the defensiveness.▪ Negative Influence decreases the trust and

increases the defensive posture. Copyright © Texas Education Agency, 2012. All rights reserved.

Confrontation is a primary human influencing option The last “No” strategy is the negotiation:

State the wants. Understand the other person’s request. Work towards a resolution that is a win-win.


Homework 17: Teamwork and Conflict Resolution

Due Friday 1/30/2015

VEX Car Design Major Grade Assignment

Click icon to add pictureNow you will use your knowledge of Team work and Conflict Resolution to form teams and discuss whose Car Design will be used for your group major grade project.

Due Friday 1/30

Documents

How to get along with your teammates no matter what! Copyright © Texas Education Agency, 2012. All rights reserved