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HOW TO GET STARTED
Welcome to Western Health Advantage.
This Personal Benefits Kit is designed to
help you get the most out of your health
coverage with Western Health.
We look forward to delivering the quality of service you and your family deserve. Please don’t hesitate to contact WHA’s Member Services Department if there is anything we can do to make your membership with WHA more valuable.
This Personal Benefits Kit Includes:
1 MEMBER ID CARD > Present the personalized card below to your providers to receive health care services. Please verify that the spelling of your name and the assignment of your PCP is correct. This kit also includes cards for your dependents, if applicable.
2 PERSONAL ACCESS >online—24 hours a day, 7 days a week.
3 GETTING CARE >Learn how to obtain health care services such as primary care, specialist care, behavioral health services, nurse advice line, urgent and emergency care, and much more.
4 BENEFITS AT A GLANCE >
what you can expect to pay to receive services.
5 PROVIDER NETWORK >Reference this listing of our medical groups, medical centers and hospitals.
6 VALUE-ADDED BENEFITS >Take advantage of the additional services
Western Health Advantage.
Attention: This card is not a medical insurance card. All services must be provided by Assist America. No claims for reimbursement will be accepted. The holder of this card is a member of Assist America and is entitled to its medical and personal services.
MEMBER ID CARDS
assist america®
GLOBAL EMERGENCY SERVICES01-AA-WHA-02083
If you require medical assistance and are more than 100 miles from your permanent residence, or in another country, contact Assist America’s Operations Center: Call: within USA 1-800-872-1414 outside USA + 1-609-986-1234 Email: [email protected]
Important: If you have other medical coverage in addition to WHA, contact us immediately with that policy information.
NAME: SAMPLE SUBSCRIBER
MED GROUP: WOODLAND
MEMBER ID# 00001653700
PCP: PCP NAME
PCP PHONE: 916-563-2250
PCP EFF DATE: 03/01/2015
GROUP: 021190
PLAN: PR 20 MHP
PLAN EFF DATE: 07/01/2010
RX #: WHA3333
PCP VISIT: $ 20
URGENT: $ 35
ER: $ 100
get help in your language, please call the Member Services Department at 916.563.2250
or 888.563.2250.
WHA ofrece asistencia a los miembros que no hablan inglés como lengua materna. Hay
con WHA o con el consultorio de su médico. Para recibir ayuda en su idioma, llame por
favor al Departamento de Servicios para Miembros, al 916.563.2250 o al 888.563.2250.
План WHA оказывает содействие участникам, для которых английский язык не является
родным. При звонке в WHA или кабинет вашего врача вы можете воспользоваться
бесплатными услугами квалифицированных переводчиков. Для получения информации
на вашем родном языке обращайтесь в Отдел обслуживания участников (Member Services
Department) по телефону 916.563.2250 или 888.563.2250.
WHA WHA
916.563.2250 888.563.2250
WHA WHA
916.563.2250 888.563.2250
MYWHA ACCOUNT
Access WHA From Your Smart Phone
Available from the iTunes App Store or Android Market Place, the WHA Mobile app allows you to:
Look up details about your plan, such as your copayments or your pharmacy plan, if applicable.
Access WHA’s Member Services Department and Nurse24SM, a 24-hour nurse hotline service available to WHA members.
Download an electronic copy of your ID cards.
WHA is committed to protecting the privacy of your Protected Health Information (PHI). As such, we take precautionary measures in every aspect of your plan administration to ensure that we are handling your PHI with care and discretion. Keeping a written record of your usernames and passwords is optional in this booklet. We strongly urge you to keep it in a safe place, as these passwords allow access to your PHI. Please note that by writing your username and passwords, you are accepting responsibility for their safekeeping. WHA cannot be held responsible in the event of their misuse as a result of this kit’s misplacement or unintended access.
Through Western Health Advantage’s
secure, member-only website, you will
find a wealth of resources to help you
make the most of your health plan.
Sign Up For Access to Your MyWHA Account
It’s easy! All it takes is some basic information from you along with your WHA member ID number. Simply visit , click “Sign Up For MyWHA Tools” and follow the prompts. Once registered, access
online—24 hours a day, 7 days a week.
Once logged in, go to to view your plan’s copayment
as well as your Combined Evidence of Coverage and Disclosure Form (EOC/DF) booklet, where you will
Take advantage of these online tools:
View your preferred drug list (PDL), if applicable.
Search for providers in our network and obtain
Review deductible balances if you are enrolled on a deductible plan.
Change your primary care physician (PCP).
Order/Print ID cards or other printed materials.
Sign up for WHA member e-newsletters.
Estimate your service costs.
Keep Your Account Up-to-Date
To provide you the best possible health coverage and customer service, we need the most current contact information from you. If you’ve moved, you can update your address using *. You can also contact WHA Member Services to alert us of an address change or make additional updates to information important to your coverage.*This online service is not available to members on Covered California plans or members within particular employer groups. Member Services is happy to help you.
WHA Member Services Department 916.563.2250 | 888.563.2250
888.877.5378 tdd/tty [email protected]
mywha.org
username: _________________________________ DEFAULTS TO MEMBER ID #
password: _________________________________
Your Primary Care Physician (PCP)
Your PCP’s name and contact information is listed on your member ID card. Because your PCP will either care for you directly or coordinate your care with specialists and other providers, this relationship will be critical to your satisfaction with your health care.
What if I want to change my PCP?
You may choose any PCP within the WHA network, as long as the PCP is accepting new patients. To change your PCP, simply call Member Services or visit
the following month and a new ID card will be sent to you. For the most up-to-date listing of providers visit for our online Provider Directory.
What happens if I need to see a specialist?
WHA’s program allows you to see almost any specialist in our network, regardless
group, you are not limited to only those specialists. Refer to the Provider Directory or call WHA Member Services to ensure that a specialist participates in the Advantage Referral program. You can self-refer to any participating specialist within our network for your annual eye exam and OB/GYN visits. Your PCP will refer you when you require services from any other specialist.
Nurse24SM Advice Services®
877.793.3655mywha.org/healthsupport
username: _________________________________
password: _________________________________
What if I need medical advice?
In addition to receiving standard advice for medical issues, Nurse24SM provides access to highly-trained registered nurses who are ready to answer your
24 hours a day, including direct referrals to disease management nurses. Of course, you can always call
needs immediate attention.
Behavioral Health Services
800.424.1778magellanassist.com
username: _________________________________
password: _________________________________
How do I access behavioral health services?
provided through Magellan Behavioral Health. You do not need a PCP referral to obtain these services.
GETTING CARE
What should I do if I have an urgent or emergency situation?
An urgent care situation is one in which you need medical services within a short time frame. If an urgent care situation arises while in WHA’s service area:
Call your doctor. Your PCP will tell you how to get appropriate care. You can call your PCP any time of day, including evenings and weekends. In the event you are not able to reach your PCP, you may go to an
You can use WHA’s online Provider Search tool at mywha.org/directory
Chat with a nurse. Nurse24SM, WHA’s Nurse Advice Line is available 24-7-365 from Alere®—see opposite page for direct phone line and website to chat online.
IN THE EVENT OF AN EMERGENCY, CALL 911 immediately or go directly to the nearest hospital emergency room regardless if you’re in or outside the WHA service area. Generally, an emergency situation is one in which your symptoms are of such severity that a reasonable person could expect that without immediate medical attention, your health would be in serious jeopardy. Let your PCP know immediately of your urgent or emergency situation. Your PCP is responsible for coordinating all follow-up care with appropriate network providers, including specialists. If you return to the emergency room or a non-network provider for follow-up care (for example, removal of stitches or redressing a wound), you will be responsible for the cost of the service.
WHA covers you for Urgent Care and Emergency Care services wherever you are in the world. If you’re outside the WHA service area, we will reimburse you or the provider for covered services received for urgent or emergency situations, less the applicable copayment. For more visit mywha.org/memberFAQ or call Member Services.
How do I obtain case management services?
Routine and complex case management (CM) services are available at no extra cost to members who qualify—generally those with conditions that require a high level of coordination of care among multiple specialists and other health care providers. To learn more about our CM services or to determine if you qualify, contact WHA Member Services.
Disease Management Servicesadministered by Alere®
call: 877.793.3655visit: mywha.org/healthsupport
username: _________________________________
password: _________________________________
Access to Disease Management Programs
If you are living with chronic conditions, WHA offers Disease Management (DM) programs—also at no cost—to assist you with identifying strategies to optimize your health and reach personal health goals. To learn about WHA’s current DM programs, visit mywha.org/dm or contact WHA Member Services. DM services are available for the following conditions:
Coronary Artery Disease (18-64+ years old)
Diabetes (18-64+ years old)
Asthma (5-56 years old)
MANAGING YOUR PLAN
Refer to the copayment summary(ies)* included in this kit for the copayment amounts you will be required to pay your provider at the time of services.
Your plan has an annual out-of-pocket maximum
copayment summary(ies). Most copayments paid for covered services during the calendar year will contribute to the OOP, so you need to keep your receipts.
When you believe you have met your OOP, call
document that shows that you do not have to pay any additional copayments for these services through the end of the calendar year.
If you are enrolled in an HSA-compatible, high-deductible plan, refer to “Managing an HSA-Compatible Plan” later in this kit for more information.
If you receive an unexpected bill or need to submit a claim, contact Member Services for assistance.
*Please consult your EOC/DF for full details of your
mywha.org.
GETTING CARE continued
PROVIDER NETWORK
Hill Physicians Medical Group800.445.5747hillphysicians.com
Mercy Medical Group916.733.3333mymercymedicalgroup.org
Meritage Medical Network415.884.1840meritagemed.com
NorthBay Healthcare Center for Primary Care707.624.7500 Vacaville
707.646.3500 Green Valleynorthbay.org
UC Davis Medical Group800.282.3284ucdmc.ucdavis.edu
Woodland Clinic Medical Group530.668.2600woodlandhealthcare.org
Medical Centers and Hospitals
Medical Groups
Healdsburg District HospitalHealdsburg | 707.431.6500; healdsburgdistricthospital.org
NorthBay Medical Center | 707.646.5000; northbay.org
NorthBay VacaValley HospitalVacaville | 707.624.7000; northbay.org
Sonoma Valley HospitalSonoma | 707.935.5000; svh.com
UC Davis Medical CenterSacramento | 916.734.2011; ucdmc.ucdavis.edu
and these Dignity Health facilities
Mercy General HospitalSacramento | 916.453.4545; mercygeneral.org
Mercy Hospital of FolsomFolsom | 916.983.7400; mercyfolsom.org
Mercy San Juan Medical CenterCarmichael | 916.537.5000; mercysanjuan.org
Methodist Hospital of SacramentoSacramento | 916.423.3000; methodistsacramento.org
Woodland Memorial HospitalWoodland | 530.662.3961; woodlandhealthcare.com
and these St. Joseph Health facilities
Petaluma Valley HospitalPetaluma | 707.778.1111; stjosephhealth.org
Queen of the Valley Medical CenterNapa | 707.252.4411; thequeen.org
Santa Rosa Memorial HospitalSanta Rosa | 707.546.3210; stjosephhealth.org
For complete provider list visit mywha.org/directory.
COPAYMENT SUMMARY
THIS MATRIX IS INTENDED TO BE USED TO HELP YOU COMPARE COVERAGE BENEFITS AND IS A SUMMARY ONLY. THE EVIDENCE OF COVERAGE/DISCLOSURE FORM AND PLAN CONTRACT SHOULD BE CONSULTED FOR A DETAILED DESCRIPTION OF COVERAGE BENEFITS AND LIMITATIONS.
PREMIER 20MHP
cost to member DEDUCTIBLEnone Deductible amount
ANNUAL OUT-OF-POCKET MAXIMUMThe maximum out-of-pocket expense for a Member per calendar year is limited to either the Individual amount or
$1,500 Individual$2,500 Family
none Lifetime maximum
Preventive Care Servicesnone Preventive care services, including laboratory tests, as outlined under the Preventive Services Covered without Cost-
Sharing section of the EOC/DFAnnual physical examinations and well baby careImmunizations, adult and pediatricWomen’s preventive services
Breast, cervical, prostate, colorectal and other generally accepted cancer screenings
“preventive,” the service must have been provided or ordered by your PCP or OB/GYN, and the primary purpose of
Professional Services$20 per visit$20 per visit
$20 per visit~ Vision and hearing examinations$20 per visit Family planning services
Outpatient ServicesOutpatient surgery
$20 per visit$100 per visit Performed in facility — facility fees
none Performed in facility — professional servicesnone Dialysis, infusion therapy and radiation therapynone Laboratory tests, X-ray and diagnostic imagingnone
$5 per visit Therapeutic injections, including allergy shots
Hospitalization Servicesnone
Use of operating and recovery room, anesthesia, inpatient drugs, X-ray, laboratory, radiation therapy, blood transfusion services, rehabilitative services, and nursery care for newborn babies
nonePhysicians’ services, including surgeons, anesthesiologists and consultantsPrivate-duty nurse when prescribed by a participating physician
WHA 459MHP 1.15
cost to member Urgent and Emergency Services
$20 per visit$35 per visit Urgent care center
$100 per visitnone
Prescription CoverageOutpatient prescription medications are excluded, unless the Employer has selected an optional prescription rider
Durable Medical Equipment (DME)20%*
to be medically necessary and when authorized in advance by WHA$20 Orthotics and prosthetics when determined by a participating physician to be medically necessary and when
authorized in advance by WHA
Behavioral Health ServicesMental Health Disorders and Substance Abuse
$20 per visitnone Outpatient services — intensive outpatient care or partial hospitalization/day treatmentnonenone Inpatient hospital services — provided at residential treatment center
Mental health disorders means disturbances or disorders of mental, emotional or behavioral functioning, including
Other Health Servicesnone Home health care when prescribed by a participating physician and determined to be medically necessary, up to 100
visits in a calendar yearnone Skilled nursing facility, semi-private room and board, when medically necessary and arranged by a primary care
physician, including drugs and prescribed ancillary services, up to 100 days per calendar yearnone Hospice services
$20 per visit Habilitation services$20 per visit
Physical therapy, speech therapy and occupational therapy, when authorized in advance by WHA and determined to be medically necessaryRespiratory therapy, cardiac therapy and pulmonary therapy, when authorized in advance by WHA and determined to be medically necessary and to lead to continued improvement
none Inpatient rehabilitation20%* Home self-injectable medication, up to $100 maximum copay per 30-day supply, may be limited to a 30-day supply;
be medically necessary, no PCP referral required$15 per visit Acupuncture, up to 20 visits per year
$15 per visit** Chiropractic care, up to 20 visits per year
PREMIER 20MHP
PRESCRIPTION BENEFITS
(PBM) Express Scripts® you may either go to a retail pharmacy or use the mail-order program to obtain any prescription medications that you need. As you’ll see on the following prescription copayment summary, WHA uses a tiered copayment plan for prescription medications. Your most cost-effective option is Tier 1, which offers generic medications included on our preferred drug list (PDL).
You may be able to save money by working with your doctor to use generic medications as often as possible. To see if there are generic or brand name alternatives for your medications, check the PDL available at or call WHA Member Services.
You can pick up your prescription medications at any of the network pharmacies listed in our Provider Directory. Simply present your member ID card and pay the appropriate copayment amount.
If you are taking prescription medications on an ongoing basis, consider Express Scripts’ mail-order program. With the use of mail-order, you’ll save money, time and effort. Your
will be delivered straight to your home or work—whichever is more convenient.
Your prescription medication benefit
You have many resources on the web to help you manage your prescriptions.
Through you can:
View or download our preferred drug list (PDL)
Search for a participating pharmacy within our service area (by pharmacy name or location)
Print a map or contact information for your selected network pharmacy
Get online access to Express Scripts
Get information about medications and generic equivalents
Learn about possible over-the-counter alternatives for your condition
Search for any retail or chain pharmacy within Express Scripts’ national network
Manage your prescriptions from a smartphone using the Express Scripts Mobile App. Downloadable from
, this app allows you to
your hand. The app keeps a list of your prescriptions (with an option to add over-the-counter drugs, vitamins and supplements) and set reminders for
them. If you’re taking multiple medications, the app alerts you to any potentially harmful interactions.
Online and mobile prescription resources
WHA Prescription Benefits®
800.251.7690express-scripts.com
or express-scripts.com/mobile for mobile app
username: _________________________________
password: _________________________________
COPAYMENT SUMMARYPRESCRIPTION H
Western Health Advantage (WHA) shall cover Prescription medications at Participating Pharmacies, prescribed in connection with a covered service and subject to conditions, limitations and exclusions stated in this Copayment Summary.
Prescription Copayments For Covered Medications
Walk-In Pharmacy (up to 30-day supply) Cost to Member Mail Order (up to 90-day supply) Cost to MemberTier 1 – Preferred generic medication $10 Tier 1 – Preferred generic medication $25 Tier 2 – Preferred brand name medication* $30 Tier 2 – Preferred brand name medication* $75 Tier 3 – Non-preferred medication* $50 Tier 3 – Non-preferred medication* $125
The following prescription medications are covered at no cost to the member (generic required if available): aspirin, prenatal vitamins, folic
At walk-in pharmacies if the actual cost of the prescription is less than the applicable copayment, the member will only be responsible for paying the actual cost of the medication.
Prescription copayments contribute to the medical annual out-of-pocket maximum.*Regardless of medical necessity or generic availability, the member will be responsible for the applicable copayment when a Tier 2 or Tier 3 medication is dispensed. If a Tier 1 medication is available and the member elects to receive a Tier 2 or Tier 3 medication without medical indication from the prescribing physician, the member will be responsible for the difference in cost between the Tier 1 and the purchased medication in addition to the Tier 1 copayment.
Covered Prescription MedicationsOral medications that require a Prescription by state or federal law, written by a Participating Physician and dispensed by a Participating Pharmacy.
only (the receipt may be submitted to WHA for reimbursement).Compounded Prescriptions for which there is no FDA approved alternative and which contain at least one Prescription ingredient.Insulin, insulin syringes with needles, glucose test strips and tablets.Oral contraceptives and diaphragms.
Brand Name medication is a Prescription drug manufactured, marketed and sold under a given name.FDA-approved means drugs, medications and biologicals that have been approved by the Food and Drug Administration (FDA).Generic medication is a Prescription drug that is medically equivalent to a Brand Name medication as determined by the FDA and meets the same standards as a Brand Name medication in all facets: purity, safety, strength and effectiveness.Maintenance medication is any covered Prescription medication that is to be taken beyond 60 days. Examples include medications for high blood pressure, diabetes, arthritis, allergies and oral contraceptives.Non-Preferred or Tier 3 medication means a Generic or Brand Name medication that is not listed on the WHA Preferred Drug List (PDL).Participating Pharmacy is a pharmacy under contract with WHA, authorized to dispense covered Prescription medications to members who
Preferred Brand Name or Tier 2 medication means a Brand Name medication that is listed on the WHA Preferred Drug List (PDL).Preferred Drug List (PDL)
in determining their inclusion on the PDL. Preferred Generic or Tier 1 medication means a Generic medication that is listed on the WHA Preferred Drug List (PDL).Prescription medication is a drug which has been approved by the FDA and which can, under federal or state law, be dispensed only pursuant to a Prescription order from a duly licensed physician.Prescription is a written or oral order for a Prescription medication directly related to the treatment of an illness or injury and is issued by the attending physician within the scope of his or her professional license.Three-tier Copay Plan means Preferred Generic medications listed on the PDL are covered at the lowest tier copayment level, Brand Name medications listed on the PDL are provided at the second tier copayment level, and drugs not listed on the PDL (Generic or Brand Name) are covered at the third tier copayment level. There are a small number of drugs, regardless of tier, that may require prior authorization to ensure
WHA 482 1.15
Principal Exclusions and LimitationsThe covered Prescription medications are subject to the exclusions and limitations described in this section:a. Generic medications are required. The pharmacist will automatically substitute an equivalent Generic medication for the prescribed Brand Name medication unless: your physician writes, “do not substitute” or “prescribe as written”; there is not a Generic equivalent available; or the medication is included in the list of Narrow Therapeutic Index (NTI) drugs that currently have potential equivalency issues. In these cases,
non-urgent requests for prior authorization are processed within two business days if all applicable information is included with the request. Requests that are indicated as urgent will be reviewed within one business day. An incomplete request may delay the authorization process if the provider is not available to supply the necessary clinical information. For a prior authorization request after business hours or on weekends and holidays in an urgent or emergency situation, the Pharmacy is authorized to dispense an emergency short supply of the medication.
are limited to a 30-day supply.
e. Over-the-counter medications, supplies or equipment that may be obtained without a Prescription, except for contraceptives described under the heading “Family Planning;” diabetes and pediatric asthma supplies as described under the headings “Diabetes supplies, equipment and services” and “Pediatric Asthma supplies, equipment, and services:” folic acid; aspirin, and tobacco cessation products in certain circumstances, as explained in more detail in your EOC.
dysfunction must be submitted to the Plan for review. Drugs and medications are limited to eight (8) pills per month for a 30-day period and are subject to a 50% copayment.
i. There are a small number of drugs, regardless of PDL tier level, that may require prior authorization for a non-FDA approved indication (off-label use). For off-label use, the medication must be FDA approved for some indication and recognized by the American Hospital Formulary
journals that present data supporting the proposed use as safe and effective, unless there is clear and convincing contradictory evidence in a similar journal. j. Prescriptions written by dentists are excluded.k. Drugs required for foreign travel are excluded, unless they are prior authorized for medical necessity.
medical necessity.
of damages arising out of or in any manner connected with any injuries suffered by members.q. WHA shall not be liable for any claim or demand on account of damages arising out of or in any manner connected with the manufacturing, compounding, dispensing or use of any covered Prescription medication.
u. Replacement medications for drugs that are lost or stolen are not covered.
Prescription Claim ReimbursementIf a member pays for a covered Prescription medication as described in this Copayment Summary, the original receipt along with a copy of
from the date of purchase.
CHIROPRACTIC AND ACUPUNCTURE COVERAGECAM BENEFITS
FIND A PROVIDER
LANDMARK HEALTHPLAN OF CALIFORNIA, INC.Member Services Department
call 800.298.4875 | visit lhp-ca.com
Call Landmark Healthplan or visit their website to locate a participating practitioner in your area.
WHA 148 CAM A 1.15
Complementary and Alternative Medicine (CAM) is
covered as part of your WHA plan. This benefit allows
medically necessary acupuncture and chiropractic care
provided through Landmark Healthplan of California, Inc.
As part of your medical plan for WHA:
ACUPUNCTURE BENEFIT: Covers treatment of pain related to acute neuromusculoskeletal conditions such as dysfunction of the neck, back or joints, headaches, carpal tunnel, arthritis, allergies and asthma. Acupuncture services must be authorized. Typically covered acupuncture services include:
EvaluationManual stimulationElectroacupunctureMoxibustionAcupressureCupping
CHIROPRACTIC BENEFIT: Covers treatment of pain related to acute neuromusculoskeletal conditions such as low back pain, sprains and strains, headaches, neck pain and muscle spasms. Chiropractic services must be authorized. Typically covered chiropractic services include:
History Conjunctive physiotherapy ExaminationX-rays Manipulation
Note: This information is a summary of the highlights about your acupuncture and
Healthplan of California, Inc. on the WHA website at mywha.org.
HEALTH & WELLNESS
WHA Online Health and Wellness Benefits
877.330.2746mywha.org/healthyroads
username: _________________________________
password: _________________________________
Register online at for 24/7 access to wellness tools, such as a personal health assessment, customized meal and exercise plans, health trackers, self-guided online coaching modules and much more.
By taking the personal health assessment you will be able to evaluate your current health status and obtain a starting point for your planning. After completing the assessment you’ll receive an immediate, personalized health program.
Note: Healthyroads uses the latest Internet privacy and security technology to ensure that your online
Gym and Fitness Center Discounts
WHA makes the decision to be active a little easier
to offer great gym discounts to help you keep active and healthy. For the most up-to-date listing of centers visit or contact Member Services. Remember to speak with your health care provider before beginning any exercise program.
Health and Wellness Classes
You have access to many of the health education programs or classes sponsored by our network’s medical groups, even those not connected to your PCP’s medical group. Let your PCP and/or physician specialist know if you are interested in participating in any of the health education programs or if you are currently enrolled in a program or class.
Visit for direct links to WHA provider websites where you can learn about the
Unless otherwise noted, most programs or classes are free, and you can join online. programs and/or support in the following areas:
education program or class, contact the phone number noted with each program description.
TRAVEL BENEFITS
Assist America’s experienced crisis management professionals
work out of a state-of-the-art operations center with worldwide
response capabilities to provide members with the following
benefits—24 hours a day, 7 days a week.
A global network of expert medical providers.
medical providers around the globe, you can travel
need no matter where you are.
Medical consultation, evaluation and referral. The operations center is staffed 24/7 by medically-
troubleshoot and make immediate recommendations for any emergency situation, including referrals to
Prescription assistance. If you forget or lose a prescription while traveling, Assist America helps replace the medicine.
Hospital admission guarantee. Assist America validates your WHA coverage and advances funds as needed to ensure prompt hospital admission.
Critical care monitoring and case management. Assist America’s medical team stays in regular communication with the attending physician and hospital to monitor appropriate levels of care.
Emergency medical evacuation. If you become ill or injured where appropriate care is not available, Assist America will use whatever transportation, equipment and personnel necessary to evacuate you safely to the nearest facility that meets their high standards.
Emergency message transmission. Assist America will transmit emergency messages reliably between you and your family, friends, employer or anyone else who needs to stay in the information loop, as permitted under medical privacy laws.
Care of minor children. If you become ill or injured when traveling with minor children, Assist America will arrange for your children to return home —with a
or will arrange childcare locally. Assist America will also arrange care of children at home who are left unattended due to your unexpected absence.
Compassionate visit. Assist America will arrange and pay economy, round-trip transportation costs for a loved one to join you if you are alone and expected to be hospitalized for more than seven days.
Pre-trip information. Prior to traveling, you
immunization regulations, security advisories and more at assistamerica.com.
Legal and interpreter referrals. Assist America can make recommendations for trustworthy legal counsel and interpreter services in any country and arrange bail bonds in jurisdictions where they are legal.
Lost luggage or document assistance. Assist America works with airlines to recover and deliver lost bags, serves as liaison with transportation companies to replace lost travel tickets and contacts necessary agencies to solve issues of lost passports and licenses.
—available for Android and iPhone—provides members with a one-touch connection to the Assist America operations center. Special features include: place an emergency phone call just by tapping a button, view Assist Alerts, locate a U.S. embassy (available for iPhone only), and more.
NOTES
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< UPDATED INFORMATION ENCLOSEDYOUR BENEFIT PLAN HAS CHANGED. Be sure to replace your current ID
card with the one provided in this
your new plan information.
SAMPLE SUBSCRIBER
2329 GATEWAY OAKS DRIVE #100
SACRAMENTO, CA 95833
