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How to Maximize Your Self-Storage Technology Investment
Presented by:
Troy Brown, Owner
Troy Brown Consulting
#ISSExpoinsideselfstorageworldexpo.com
Introduction
Who am I?
MIT study
Management and technology
Employees and technology
Understanding technology
Do’s and don’ts
Tenants and technology
Training
Technology tips
Return on investment
#ISSExpoinsideselfstorageworldexpo.com
Who Am I?
Early start with technology
Software-publishing company
Intuit
DOJ/FBI
High-tech crime investigation association
Consulting
Storage experience
#ISSExpoinsideselfstorageworldexpo.com
MIT Study
The vast majority of employees feel that keeping up with technology is critical, yet 63% said their employer was slow to act due to lack of urgency and poor communication about new tools.
#ISSExpoinsideselfstorageworldexpo.com
Management and Technology
Understand why new technology is imperative.
They should know why and what they wantin new technology.
Embrace the new technology that’s made available.
Help employees understand why they need new technology.
Make employees comfortable with new technology.
Know that some employees will fight change.
#ISSExpoinsideselfstorageworldexpo.com
Employees and Technology
May not understand the importance of new technology
Will always fear the worst when it comes to change
Remain in the “tech rut” as long as the employer allows it
#ISSExpoinsideselfstorageworldexpo.com
Training and Technology
Wants vs. needs
Most intuitive
Shouldn’t contain multi-day training
No large user manuals
Trial period
#ISSExpoinsideselfstorageworldexpo.com
The Do’s Create a small team of tech-savvy employees to assist. Involve the team early. Have a beta-test period with the team. Gather feedback. Build the technology into a daily routine quickly. Make the transition fun. Emphasize benefits.
#ISSExpoinsideselfstorageworldexpo.com
The Don’ts
Don’t let a negative attitude toward new technology linger. Don’t pick an overly complicated technology. Don’t overlook the importance of getting employees
involved early on. Don’t punish slow-learning employees. Don’t use the “trial by fire” mentality.
#ISSExpoinsideselfstorageworldexpo.com
Tenants and Technology
Let them know about the changes.
Emphasize the benefits and what the benefits are to them.
Inform them of what to expect when the change comes.
Encourage them to reach out to staff for what they don’t understand.
Send out a notice the day transition is complete.
Thank them for being patient with the transition and for being a part of it.
Teach them how to use and embrace the new technology.
#ISSExpoinsideselfstorageworldexpo.com
Training Know when to train. Identify team leaders for training. Train online. Use hands-on training. Encourage the training and continuous learning.
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Technology Tips Invest a little time and money.
Software updates
Protection
Internal computer cleaning
Restricting access
Communication
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What’s the ROI? Increased productivity
Less complaints from staff and customers
Staff dedication to other areas
ROI isn’t always measured in dollars.
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Contact the Presenter
OwnerTroy Brown [email protected]
Troy Brown
