How VoIP, UC and Mobility Are Enabling The Distributed ... · • Consider SIP trunking in your network plans • Get ahead of social networking usage. Develop policy, assemble team

How VoIP, UC and Mobility Are

Enabling The Distributed Enterprise

Robin Gareiss

Executive Vice President, Sr. Founding Partner

Nemertes Research

www.nemertes.com

• About Nemertes

• Organizational Trends

• VoIP & UC Technology Overview & Adoption Trends

• WAN Technology Overview & Adoption Trends

• Mobility Technology Overview & Adoption Trends

• Recommendations

Agenda

© Nemertes Research 2011 www.nemertes.com 888-241-2685 DN1423

• Quantifies the business impact of

emerging technologies since 2002

• Conducts in-depth interviews with

IT professionals

• Advises businesses on critical issues

such as:• Unified Communications

• Social Computing

• Data Centers & Cloud Computing

• Security

• Next-generation WANs

• Cost models, RFPs, Architectures,

Strategies

Nemertes: Bridging the Gap Between Business & IT


Organizational Trends

5

Organizational Changes

• Integration between technology “silos”(apps, networking, security)

• Interaction with groups outside IT (HR, legal, personnel, facilities)

• More matrixed structure

• Balance openness with effectiveness--limit who’s in the critical path!

Convergence changes organizational dynamics


10 Steps for Identifying Business Issues


Reporting Structure Option


Why Make IT More Strategic?



Why Push for Business/IT Liaisons?


Unified Communications and

Collaboration: Technology

and Overview


Technology Architecture & Evolution

VoIP

IP Video

E-mail

Presen

ce

IM

Web conferencing

IP CC

Social Computing

Fixed Mobile Convergence

Communications-Enabled Business Process

Management, Directory, Security

UM

Co

mm

on

Pro

toco

ls (SIP,S

IMP

LE

,XM

PP

)

Handsets

Web portals

Office productivity

apps

User Interfaces

DashboardDesktop

video

IP audio conferencing

Telepresence


UC Trending: % Doing SomethingWith UC

UC Adoption, 2007-2011

17%

47%

60%

70%

80%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

2007 2008 2009 2010 2011

(Projected)


Softphone Client State of Deployment


Softphone Use Cases


Social Computing Adoption

62.9%

45.4%

40.2%

76.1%

58.7%

58.7%

30.0% 40.0% 50.0% 60.0% 70.0% 80.0%

Shared Workspace

Wikis

Blogs

2010

2008

76.1%

58.7%

40.2%

58.7%

45.4%

62.9%


Formal Social Strategy


Social Challenges


Managed Services-Growth Rate

0%

10%

20%

30%

40%

50%

60%

70%

80%

2007 2008 2009 2010

27%

46%

63%73%

Managed Services Adoption (all types)


Managed Services Drivers


UC Deployment: Key Questions

• When does the hardphone become irrelevant?

• How will you integrate communications infrastructure and collaborative applications into your mobile devices?

• Which mobile devices? (More on this later)

• At what point does UC (and/or its components) become commoditized?

• And how does that affect hosted/managed/cloud services decisions?

• How will your social-computing strategy affect competitiveness within your organization?

• Who will be noticed for thought leadership through internal blogs, for example?

• Is your WAN ready for the demand?


WAN Technology and

Overview


Trend Slide: MPLS

24%

42%

76%

84%

80% 81% 82%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

2004 2006 2007 2009 2010 2011 2012

(Projected)MPLS Adoption, 2004-2010


Trend Slide: Carrier Ethernet

46%

53%

73%71%

75%77%

30%

40%

50%

60%

70%

80%

2007 2008 2009 2010 2011 2012

(Projected)Ethernet Adoption, 2007-2010


Trend Slide: SIP Trunking Adoption


WAN Optimization Deployment


WAN: Key Questions

• What applications/functions will go to the carrier “cloud” and when?

• What are the drivers?

• Do you adopt a regional or global approach to your WAN?

• SIP trunking NNIs will play a role in this decision

• Will you manage the network or outsource it?

• Who will be noticed for thought leadership through internal blogs, for example?

• How will you control performance?

• Policy-based QoS? Dynamic bandwidth allocation?

• How will you handle the insatiable appetite for bandwidth?

• Will you roll mobility into your WAN RFP?


The Role of Mobility


Mobility

• “Mobility” comprises a constellation of technologies, including:

• Handheld devices (PDAs, SmartPhones, Tablets)

• Mobile applications

• VOIP over wireless

• WiFi networks, public WiFi, emerging WiMax, cellular

• Wireless data use is increasing both in the enterprise and

carrier networks • Carriers have backed away from unlimited data plans due to oversubscription of

the edge


Mobility Strategy


Mobile Device Adoption


State of Deployment

Average: 44.9%


Mobility Usually a Key Criterion


Mobility Budget Change--2011


Trend Slide: Wireless LAN

84%

88%

96%97%

75%

80%

85%

90%

95%

100%

2005 2007 2010 2011

WLAN Adoption, 2005-2011

(Projected)


Percentage of Staffwith WLAN Access, with WLAN Only


802.11N Adoption


Mobility: Key Questions


• Who will pay for/own mobile devices moving forward?

Employees, business, both?

– How will you handle security, legal issues?

• What is your tablet strategy?

• What are your business cases for wireless applications and

the overall expansion or contraction of mobility in the

enterprise?

• How will you leverage Fixed Mobile Convergence?

• Will you build a Mobile Device Management platform, and if

so when?

• What devices will you support? Where will outsourcing come

into play?

Closing Thoughts &

Recommendations


Bottom Line

• Evaluate your IT organizational structure

and implement plans to become more

strategic

• Issue WAN RFP regularly

• Consider SIP trunking in your network

plans

• Get ahead of social networking usage.

Develop policy, assemble team to

determine how to leverage it!

• Develop a mobility strategy: Address

ownership, tax, security, operational

issues

• Consider outsourcing in all areas—where

it makes sense.

– Won’t always be cheaper.

– Full evaluation is necessary


Thank You

Robin Gareiss

Executive Vice President, Sr. Founding Partner

Nemertes Research

www.nemertes.com

[email protected]

http://www.nemertes.com

Documents

How VoIP, UC and Mobility Are Enabling The Distributed ... · • Consider SIP trunking in your network plans • Get ahead of social networking usage. Develop policy, assemble team