HP Industry Edge

Industry EdgeSpecial Edition – Mobility in Government

Feature stories

21st Century Government: Mobility enables progression

Anaheim finds the magic in going mobile with city services

Agencies trending with responsive web design

HP Enterprise Services • Issue 011 • Winter 2013

Table of contents

Introduction 4

A land of opportunity fueled by mobility and connectivity 6

Seize the opportunity 8

21st Century Government: Mobility enables progression 10

The changing digital ecosystem for government 12

Mobility helps provide citizen-centric public services 14

Mobilitydrivesgreaterefficiencyandbetteroutcomesinhealthcare 18

Mobilizing emergency preparedness, response, and clean-up 22

Keeping employees mobile, agile, and at the forefront of technology 26

Discover your agency’s next mobile opportunity 30

Mobilize your agency 32

The mobility challenges for government agencies 34

Implementing your mobile strategy 36

Bring your own device (BYOD) in government 40

Mobile FedTraveler expedites government travel 44

Citizen-centric mobile apps 46

Anaheimfindsthemagicingoingmobilewithcityservices 48

Create user-centric mobile experiences with HP 50

Developing cross-platform mobile apps 52

Agencies trending with responsive web design 54

Contain the cost of mobile testing 56

Mixingtenantsonthedevice(yours,mineandours) 58

Security frameworks help rein in mobile vulnerabilities 62

Isolate and test to help ensure apps security 66

Assessmentandauthorization–morethanjustthedatacenter 68

Take the next step 72

Mobilize your government applications 74

HP Mobile Application Services 76

Introduction

6. Mobility in Government

A land of opportunity fueled by mobility and connectivity

7.Mobility in Government

We’ve all come to expect easy mobile access

in our daily lives. We like to be kept informed

of what’s going on, be notified of events that

impact us, be able to reach out to others, and

act—all while on the go. Why should citizen

interactions with government be any different?

The growth of high-bandwidth mobile services

and the public’s fast smartphone and tablet

adoption provide the opportunity for a new era

of digital government. Federal, state, and local

agencies can now reach more of their citizens

with far richer mobile applications to provide

essential services, enhance quality of life,

ensure public safety, and encourage economic

growth. And the citizens in turn can reach

government agencies and officeholders more

directly to address their needs and concerns.

Government agencies strive to provide digital

government solutions to constituents, but

also face the needs of their own workforce.

The rapid growth of personal devices and

remote connectivity needs as well as bring-

your-own-device (BYOD) programs drive

mobility initiatives for both internal and

external needs. Developing a secure, robust

mobility platform is the foundation from

which to build a mobile strategy.

Moreover, government can’t afford to not

become mobile. Economic downturn and

finite public funding sources make current

government operations unsustainable.

Providing for this new requirement enables

increased productivity with agency personnel

and more efficient leverage and use of data,

which presents opportunities to streamline

operations, increase worker productivity, and

manage costs.

Read on to see what our government clients

are already doing with mobile and learn

how HP helps address the key challenges of

implementing digital government.

Paul AshwoodGlobal Product Marketing Manager

HP Mobile Application Services

Seize the opportunity


21st century government: Mobility enables progression Today we are seeing a digital government creating greater efficiencyandproductivitythroughmobile technology.

Government is finally getting in step with its

constituents and employees who, increasingly,

lead lives that are mobile, hyper-connected,

interactive, immediate, and fluid. It’s a new

world where connectivity dominates daily

routines, everyone expects immediate

gratification and instant results, and where

government agencies must respond to

continuous opportunities and requests. Digital

government is the corresponding new model

for enabling greater productivity, efficiency,

and collaboration in public services. And

mobility plays a major role in creating it.

What does digital government look like?

The overarching characteristics of digital

government is the electronic availability of

information and services, and how its agencies

interact with the public. The result is a higher

level of responsiveness to public needs at

lower cost of operations. Further, digital

government is more transparent in how it

prioritizes, funds, and provides services.

Removing the distance barrierGovernment decisions and actions are often

too far removed from the people who are

actually governed and affected by those


decisions. But public access to decision-makers

via ubiquitous mobile access encourages

citizen engagement, greater accountability,

and more representative government.

In addition, the people who make government

decisions often struggle to find and gain

access to the critical data they need. Mobility

helps make information transparent and

accessible to all parties and every agency. The

ability to collect and store more digital data,

apply analytics to it, and disseminate it via

mobile-based “nowcasting” can enable better

decision-making, policy, and regulation.

Social powerOnce the data and services have been made

available, a conversation will quickly ensue that

connects citizens with government, engages

them in an active dialogue, and provides an

integrated feedback loop to the governing

body so it clearly understands the desires and

wishes of the constituencies represented.

The resulting global social networks can be

used to quickly and seamlessly disseminate

information and can lead to an enlightened

and more engaged participatory electorate.

Everyone talks of increased transparency and

accountability, and these social tools could help

make a stronger, better government.

More meaningful interactionsA 21st century government would directly

connect governments and citizens in more

personalized and meaningful ways with

greater speed and efficiency and perform the

activities to better meet our needs—where,

when, and how we want. The ability of mobile

devices to collect and share information will

enable mass hyper-personalized interactions

and provide more of a custom fit. Current

interfaces are often created for the lowest

common denominator, but interface and

interactions will morph based on the needs and

context of the user through the use of mobility.

Enabling government employees with mobility

options will also open the door to efficiency

gains and provide them with the ability to utilize

continuous access to relevant information. This

will not only enable BYOD initiatives, but also

allow these resources to work remotely from the

network and data center ties as necessary. And

they can still perform their job functions within

the secure capabilities provided to them through

this new medium.

A digital government will bring forth a

people renaissance that would be devoted to

designing software for users and optimizing

that experience beyond a functional nature. It

would enable unique experiences where people

are connected with information to meet their

specific and individual needs.

Learn more

To learn more about how HP can help you think

beyond the device to deliver more cost-effective

government services, watch this video.

Bryan CoapstickMobility Leader for Public Sector

HP Enterprise Services

http://www.youtube.com/watch?v=ej0W1tkzeNk&feature=player_embedded#!


The changing digital ecosystem for government Seldom do people interact with a government agency directly. Only about 20% of the U.S. government’s digital communications are aimed at citizens. It’s important to keep in mind that government needs and the digital ecosystem that supports them are unique.

Rethinking primary interactions

The old way to communicate was for a

government agency to publish information

on a website. Then partners could access,

download, and consume it when they needed

it. The new way, enabled by mobility, lets

information be directly consumable at the

point of action where it can have the biggest,

most useful impact.

Greater transparencyTransparency doesn’t just make most

government information easily accessible

and directly consumable by partners and the

public. It also opens a two-way street where

people can provide actionable information to

government. For instance, many city 3-1-1

systems have already gone mobile to allow

people to post images, descriptions, and

locations of things that need to be fixed, from

potholes to graffiti. Government agencies are

also better able to “crowd source” solutions

from the public.

Unbound informationWith cloud-enabled mobile applications,

government information can be pushed to

wherever it’s most useful. A disaster relief

operation, for example, can be expedited

by an agency focusing different streams of

information between the people working in the

field and their support systems.

http://hpmobility.nvi.co/


Changing infrastructureThe recently released Federal Digital

Government Strategy document noted several

changes coming to the digital ecosystem that

will impact government operations:

• More people will have access

to high-speed networks.

• People are becoming IT literate

and digitally dependent.

• Everyone is more mobile.

People are continuously upgrading their

own digital capabilities and expanding

digital participation for work activities and in

their private lives. The government has the

opportunity to mine the “big data” generated

by all that digital communication to fashion

new and more targeted government services.

HP is working with government clients to move

beyond the posting paradigm to a new digital

ecosystem for government.

Learn more

To learn more about HP capabilities and

solutions that help you meet the challenges of

mobile apps development in government, visit

HP Enterprise Mobile Application Services.

Michael DonovanTechnology Consultant


http://www8.hp.com/us/en/business-services/it-services.html?compURI=1079001#.UPW6v-hXIbp


Mobility helps provide citizen-centric public services It’s no surprise that smartphones are emerging as one of the preferred means for people to access government services. That parallels the way the public is using mobility to access commercial services and is in fact becoming the center of people’s digital lifestyles. This trend toward mobilityoffersmanybenefitsinfosteringapositive,moreeffectivegovernment-citizen relationship.

Mobility helps meet rising demands from

constituents for easier access to information

and a simplified approach to interacting

with government agencies. It provides

the opportunity to make public services

truly citizen-centric by enabling people to

immediately contact the appropriate agency

from wherever they are, to make themselves

heard, and to receive a quick response.

Mobility can also empower citizens by

providing information about their legal rights

and available public assistance so they can ask

for help when they’re facing a situation on the

go. Further, mobile solutions are advancing

in step with other technologies—including

social media platforms, big data analytics, and

wireless-enabled sensor networks—enabling

government to provide citizens with more

useful public services.

Government benefits directly from mobility

by reducing complexity in agency processes.

It provides greater efficiencies within agency

operations as well as the opportunity to

provide more self-service options to citizens.

And it helps reduce both costs and errors when

interacting with the public.

Engage government on the go

At a basic level, mobility can extend public

services that are already being provided

over the Internet to reach people wherever

and whenever they need them. They provide


greater immediacy in the citizen-government

relationship, where people can speak to

government and receive a quick response so

they know they’ve been heard. These services

are expanding as both agencies and their

publics discover their usefulness.

Further, the capabilities of smartphones and

tablets enable a richer, more personalized

citizen-government interaction. For example,

the imaging capabilities of the phone can

help people more accurately convey the

current situation to an agency, whether it’s

some graffiti that needs to be removed or

a downed power line that threatens safety.

And the geolocation capabilities of the phone

can provide precise directions for agencies to

send help or to provide directional guidance to

individuals or groups.

Empower citizens in the field

A person’s legal rights, and the government

programs that can aid them, should not

stay entombed at the courthouse or agency

office. People need to know about them when

they’re actually confronting a situation. Mobile

solutions can help.

For example, one U.S. government agency

is beginning to provide its services via

smartphone with help from HP. Home-buying

information and calculators, grant applications

for community groups, a process for filing

housing discrimination complaints, and many

other services, are now available via mobile.

This mobility initiative recognizes that many

people do not have computers, but they do

have smartphones. And that requires the

development of a seamless user experience

that can work well with both.


Multiply agency effectiveness

The pace of mobile device development

(smartphones and tablets) and their

market adoption is exciting by itself. But

when combined with other technology

advancements the possibilities for citizen-

centric public services become truly stunning.

For example, consider the multiplier effect of

combining mobile apps with wireless sensing

systems. The HP Labs Central Nervous System

for the Earth (CeNSE) program aims to build

a planet-wide sensing network using trillions

of tiny, cheap, tough, and exquisitely sensitive

detectors. Sensing nodes the size of a pushpin

can be stuck to bridges and buildings to warn

of structural strains or adverse weather

conditions. A mobile app can warn drivers of

dangerous conditions captured and analyzed

by a CeNSE-enabled government agency.

These sensors become more interactive with

the environment to provide richer computing

experiences. They also can be embedded

in everyday electronics and might track

hospital equipment, sniff out pesticides and

pathogens in food, or even “recognize” the

person using them and adapt. Mobility helps

make the collection of this real-time data

useful to the public. The device’s geolocation

capabilities can be used to identify who needs

the information the most while not flooding

the citizenry with data that doesn’t pertain

to their location or situation. And automating

government processes through a combination

of mobility and sensing produces measurable

efficiencies that agencies can benefit from.

Develop for a new environment

The work HP is doing in developing mobile

apps for government has yielded several

important lessons. To begin with, everything

in mobile apps development is interlinked.

It’s not just about the phone or its operating

system, but must also include the back-end

IT architecture as well.

And public expectations are higher for mobile

apps compared to what they were willing to

accept with older, PC-based services, higher

than what many government agencies are used

to. A new focus on the user experience and the

interactive design may prompt agencies to re-

think their existing processes.

Finally, remember that on-demand, mobile-

based government services are inherently high-

traffic apps that need to be rigorously tested

to avoid failure when released to the public.

This establishes two critical success factors for

developing citizen-centric mobile apps:

• First, an agency will need to implement

stronger end-to-end development standards

moving forward, including the user

experience and security. When architecting

a mobile app, proper categorization of

sensitive versus public data is critical.

• Second, efforts are often needed to build

group consensus within the department

on how the app would perform and how a

person would interact with it to realistically

set public expectations. Remember, there’s

no value to an app that isn’t used.


Turn to proven solutionsAgencies often turn to HP because of our

long experience in running government

data centers, our successful track record in

implementing a wide range of technology

solutions, and our leadership in mobile

development. In particular, HP has strong

insights into legacy IT environments that are

critical for the new mobilized services to work

properly and deliver value to the public.

Follow a proven processHP follows a proven process to help agencies

build a healthy mobile ecosystem internally to

control and manage the public app through a

three-phased development project. (See the

“Mobilize your government’s applications”

article for specific HP offerings.)

1. Mobilization strategy consulting—HP

helps agencies prioritize requirements for

security, mobile device management, and

bring-your-own-device policies, and then

helps develop the appropriate solution.

2. Enterprise mobility management—We

next help determine priorities for developing

applications to smartphone operating

systems and how the app would be published

for the public. This encompasses the device,

storefront, content, identity, operations, and

the backend IT architecture, including cloud.

3. Mobile application services—Finally, HP can

determine the quickest, most cost-effective

way to develop and test the app itself.

Deliver a trusted user experience HP also knows how to build the app the right

way by creating a compelling user experience

that can win over stakeholders and achieve high

public adoption. For mobile apps, the visual

design often drives the architecture discussion.

HP can help the agency to better understand the

back-end part of the application so it can make

the right judgment call on which features and

functionality would really work.

That informed analysis helps create an app

that can meet the public’s expectations and not

just deliver one that is only visually appealing.

With this proven success, governments can

then move forward with new features that fully

leverage the rich capabilities of smartphones

and tablets.

Five keys to success

The lessons we’ve learned from working

with government agencies yields five keys to

mobile success:

1. Focus on the user experience.

2. Embrace the cloud.

3. Consider the business benefits.

4. Have a singular operational purpose.

5. Plan to redesign your business processes.

Learn more

To learn more about HP capabilities in

developing mobile apps for government,

visit the website.

Matthew WelshTechnical Director


www.hp.com/go/mobile

Mobility drives greater efficiency and better outcomes in healthcare


Governmenthasalwaysplayedasignificantroleindrivinghealthcaretechnology forward. Its promotion of health initiatives through the Centers for Disease Control and Prevention, the Federal Drug Administration, and otheragenciesinfluencetechnologyadoption.Asdoesitsroleasadirectpayer through the Centers for Medicare & Medicaid Services.

But perhaps the federal government’s

strongest health technology impact is as

a direct provider of healthcare through

the U.S. Department of Defense, Veterans

Administration, Bureau of Indian Affairs, and

other agencies. Here, mobile apps have been

shown to enhance the efficiency of providing

healthcare by giving both providers and

patients better access to information at the

point where they can make the best use of it.

And even better outcomes can be achieved by

taking advantage of the location capabilities

built into most mobile devices as well as sensor

technologies to add context awareness and

provide data on health conditions.

On-the-go healthcare

Various market forces are driving the

opportunity for mobile apps in healthcare.

Consumerization, the extensibility of existing

technologies, and the rapid expansion of

mobile devices coupled with cloud services

are accelerating adoption. Both physicians

and patients are on the move with mobile,

and healthcare apps can help agencies keep

up with them.

Smartphones help facilitate the

administrative aspects of healthcare

delivery. For example, patients can access

their personal health records and health

insurance information on their phone devices

in a secured (encrypted) manner. As they

enter a new medical facility for treatment or

consultation, their device could be queried for

health data on the patient and then—after

the patient approves—uploaded into the

admission record for administration and the

electronic medical record for the doctor.


Information at the point of decisionBut the effectiveness of mobile healthcare

apps are not bound by the four walls of the

hospital. The HP Advanced Federal Healthcare

Innovation Lab (AFHIL) has been pioneering

new solutions that bring appropriate context

to a situation involving a patient who is

considering the purchase of an over-the-

counter medication.

HP created a demonstration mobile app

called MedCheck that compares a patient’s

unique health profile with the medication

to be purchased in real time. Rather than

trying to read and decipher the small print

on the packaging, the patient can scan the

medication’s bar code with a mobile device,

such as a smartphone.

Via connections to multiple cloud services, the

app then consults a medical terminology web

service to display the medication’s therapeutic

intent. Combining this information with the

patient’s personal health record (PHR), a

decision support web service determines if there

are any possible contraindications or warnings

based on potential adverse interactions with

current medications, allergies, or conditions.

The patient can then make an informed choice.

And the doctor and healthcare provider can be

updated on the decision.

The app knows where it’s atAs in the example above, users can manually

enter data into their mobile device about their

location, request information for the task, and

coordinate with others via voice or text. But

now mobile apps are transitioning from this

self-entered context to solutions recognizing

the context of the user—either patient or

provider. The system can infer who, what,

why, when, where, and how just from knowing


the user’s location and other contextual

elements. Then it can adapt to changing

behavior in real time as situations evolve.

Further, with cloud networking capabilities, a

wider range of information can be brought to

bear at the point of action.

Real-time location systems

One of the primary context-aware solutions

HP has been investing in is real-time location

systems (RTLS). Healthcare is an early example

of where HP and our partners have created

end-to-end solutions consisting of various

hardware sensor technologies, software

controllers, integration adapters for healthcare

systems, and analytical solutions for making

sense of the new data. These solutions help

drive more transparent location-awareness of

equipment and people within hospital settings

to help create more efficient and effective

clinical workflow.

More efficient operations, better patient outcomesSensors can track the patient’s entire hospital

experience from admission, to the doctor’s

examination, to specialist services, to the

operating room and the ward, and to discharge.

At each point, the right staff and the right

resources are made available.

Sensors are always on the job, even in a less

linear patient experience. If a patient falls

out of bed, for example, these systems can

recognize the changed patient context (on the

floor and can’t get up), can locate the nearest

nurse, and automatically pull up patient

information for a doctor’s tablet device.

Microsensors expand the patient encounterGoing further, microsensor-based solutions

can create an embedded sensor network that

extends the healthcare interaction between

providers and the patient. Common everyday

items such as furniture and clothing can host

microsensors to collect data on a patient’s

heart rate, blood pressure, sleep patterns,

physical movement, and other vital signs

to update the physician. This helps counter

one of the biggest deterrents to successful

healthcare outcomes—the patient not

following discharge instructions.

The more we can extend the idea of the

“patient encounter” for the provider, the more

we can cut healthcare costs. Mobile apps,

RTLS, and sensor technologies help us better

manage chronic conditions without scheduling

more in-person doctor visits. And we can cut

down on the number of hospital readmissions,

a high-cost item in patient treatment.

Learn more

To learn more about HP Sensing Solutions,

visit our web site.

Scott GaydosChief Technologist

U.S. Public Sector – Federal Healthcare


http://www8.hp.com/us/en/industries/public-sector.html?compURI=1087540


Mobilizing emergency preparedness, response, and cleanup


To all the other negative impacts of an emergency situation—power outages,flooding,transportationshutdowns,propertydestruction,andmedical crisis—we can add another one: information starvation. Failing to providecriticalinformationtopeoplecaughtupinanemergency,thefirstresponders rushing to their aid, the volunteers who come in afterward to help heal the wounds, and the public at large, can be just as destructive as the other impacts because it aggravates all of them. But implementing mobile apps for emergency services can provide greater warning of impending emergencies to the public, help responders better coordinate theirefforts,andfacilitatethecleanup.

Leverage trends in mobility

Emergency communications services have

traditionally been the domain of the landline

public telephone system (for reverse 9-1-1

warnings) and public safety land mobile radio

networks (for responder dispatch). High-

bandwidth public cellular networks now provide

another option. Although these networks can be

temporarily knocked out in a severe emergency,

there are ways to quickly work around that

using emergency backup power, Cell on Wheels

(COWS), and other infrastructure solutions.

More significantly, on the device end, the rapid

consumer adoption of smartphones provides

new opportunities for better collaboration

and coordination of both responders and

the public. And although we can’t control

the cellular network, we can build security

into the mobile app itself to protect sensitive

information and remove this final barrier to

using public wireless networks for emergency

communications.

Warn the public

Mobility can be used to broaden Reverse

9-1-1 capabilities beyond a person’s landline

phone number (which is tied to a physical

address). Instead they can be reached

immediately via cellular wherever they are so

they don’t miss the warning.

Further, so-called “geofencing” coordinates can

be set around an incident area and broadcasted

to the public to help people avoid it. For

example, motorists can be notified to avoid

the area of a freeway crash or residents can be

notified to not return home in case of a wildfire

moving through.

Get public inputCommunicating with the public is not a

one-way process. People also can use their

smartphones to report suspicious activity,

downed power lines, or send an image of an

emergency situation so the responder has a

better idea of what they’ll find on the scene.


And crowd sourcing and then sharing the

information in context (for example, if you are

within a certain radius of the accident) is much

more reliable than static or historical data.

It’s important to note that social media

is developing just as fast as smartphone

technologies and they’re interlinked. This

provides the opportunity to track a broader and

ongoing set of conversation data inputs and

even public sentiment analysis. Public safety

agencies can use that information to deploy

their resources more effectively to address an

incipient emergency.

Coordinate response

In today’s environment, responders are

dispatched to an incident but are often

information starved when they get there. This

can stop them from taking immediate, effective

action because they have to ask for more

information via radio or person-to-person first.

But mobility lets us get information quickly

into a responder’s hands where it can make

a difference. And not just information from

within their own organization or response

level (city/county/state/federal) but also input

from any person or agency that has critical

information, even if the responder has to go

outside traditional channels. Mobility enables

the responder to obtain layers of information

from various sources to gain a more complete

vantage point.

For example, responders can find out what

chemicals are stored at a burning manufacturing

plant by contacting the owner or a regulatory

agency. Or, they can check weather forecasts

to anticipate wind direction that might shift a

fire’s path, or use “plume forecasting” to see

where the air is going to get bad, and then alert

both emergency crews and the public. Mobility

helps ensure both the public safety and the

responder’s safety.

Break down silosLarge emergencies usually require a multi-

jurisdictional response and they’re tough

to manage. Mobility can bring disparate

departments together and enable an effective,

coordinated response.

For example, the GPS capabilities of the

smartphone can be used to locate and identify

emergency crews from different departments

or agency levels that are in danger of being

run down by a fire. The same capabilities can

then be used to identify and activate nearby

resources that can come to their aid, or alert

the crew to get out and direct them toward the

best path to safety.


Provide post-emergency assistance

Agencies hand off responsibility to relief

organizations, such as the Red Cross, after the

emergency is brought under control to help

coordinate the provision of temporary housing,

food, water, and other assistance. But when

the volunteers arrive, they often find complete

chaos. Mobile apps can be used to bring order

to the situation by swiftly organizing the

efforts of volunteers. People can use their

smartphones to register to help out by listing

their skills, availability, and location. Group

efforts can then be coordinated, directed, and

tracked in real time.

And the bring-your-own-device (BYOD) trend

is a boon to volunteer organizations, who

typically don’t have much of an IT budget.

The public’s adoption of smartphones

helps increase the volunteer organization’s

effectiveness without straining its resources.

Top down or bottom up

For many agencies, mobilizing emergency and

other public services will just be an extension

of what they’re already doing via the Internet.

Or they may be extending existing high-level

wireless communications among agency

heads down to the field level. In either case,

having a centralized focus encourages better

collaboration and communications among

departments. It helps break down the silos

between government agencies, and between

government and the public.

But this is in many ways a bottom-up

transformation as well. Information is now

easier for the public to access and consume

with their smartphones. And it’s easier for

them to send rich data (including images)

to an agency. For responders, BYOD policies

enable field-level communications versus the

old top-down way of land mobile dispatch.

And BYOD is a much more palatable option for

organizational IT budgets.

Learn more

For more information on HP Emergency

Management Services, visit the website.

Jeff MisustinPortfolio Consultant





Keeping employees mobile, agile, and at the forefront of technology It’s become a wireless-enabled mobile world, for employees in government service as in all other sectors. This is partly due to the access mobility provides to back-endITinfrastructureandofficeapplications, to institutions, and to other people.

More importantly, the advent of smartphones

enables a far richer level of mobile

engagement for employees. This is critical

since the most important success factor for a

new mobile app is that users rapidly adopt it.

There’s no organizational value to an app that

doesn’t get used.

Mobility helps government employees be more

efficient in how they do their jobs, comply with

agency processes, and collaborate with their

peers. And it supports greater responsiveness

in the way they can provide government

services to the public. Moreover, government’s

embrace of mobility helps recruit and retain

tech-savvy young people for public service.

Make government employees more efficient

Mobility for government employees

boosts their productivity in a number of

important ways. First, it reduces idle time

when complying with internal processes or

collaborating with peers. In many cases, this

is just an extension of an existing web-based

application to a mobile device.

For example, an agency may have an online

portal for employees to process travel requests

and for supervisors to approve or disapprove

them. A mobile app can extend that to

wherever and whenever the person has time

to work on it. Further, mobility helps expedite

urgent requests so they don’t pile up for

processing and create unnecessary delays.


Provide a rich user experienceAnd those apps can provide a rich user

experience no matter where the employee

accesses them. This is partly a benefit

of advanced smartphone features, high-

bandwidth cellular networks, and pioneering

cross-platform and native app development

processes. But a rich user experience is also

supported by the way mobility focuses data

streams from several sources at the point

where they can provide the greatest utility

to the employee.

Enable better decisions and faster actionEmployees often need some guidance

before they can act. Mobility helps them

provide their supervisors with accurate, real-

time information on the situation they’re

addressing to support better and faster

decision-making. In many cases, this is just

because mobility enables them to route

information more quickly. But, increasingly,

employees can send richer data that

leverages their smartphone’s data collection,

imaging, and geolocation capabilities.

Mobility also enables better collaboration with

peers by helping to share more up-to-date

information in an integrated feedback loop.

This can be particularly powerful when mobility

is combined with social media. We should

also note that mobility enables employees to

better collaborate across agency boundaries

and levels of government, and bring the public

directly into the loop when appropriate.

Recruit the best

In addition to increasing the productivity of

current employees, mobile apps help recruit

and retain younger employees who bring a new

cultural and technical perspective to agencies.

An agency’s own use of advanced mobile

solutions, and other popular platforms such

as social media, conveys that new hires will be

able to communicate and interact with people

in a way they’ve become accustomed to. It

sends a message that the agency knows how

to effectively use state-of-the-art technologies

and is friendly to the digital lifestyles they

enable. For example, a recently introduced

mobile app that HP developed for the armed

forces enables recruiters to embed themselves

in prospects’ mobility-enabled social media

worlds where they can make contacts.

Further, mobile apps help meet youthful

expectations for a better work-life balance.

Mobility enables higher productivity that allows

shorter workdays and flexible work schedules.

Learn more

HP has developed innovative mobile

technologies, tools, and processes that help

make government operations and services

more productive, efficient, and cost-effective.

To learn more, visit the web site.


HP Mobile Applications Services

http://www8.hp.com/us/en/business-services/it-services.html?compURI=1170307



Discover your agency’s next mobile opportunity Leverage your citizen interactions and end-user experiences through mobile applications. The HP Mobile Application Workshop provides you with a structured process to analyze and select the right applications, processes, and ideas for transformation into mobile applications.

A proven process

The HP Mobile Application Workshop provides:

• Methodology to evaluate existing processes,

applications, and new ideas for mobile

application development

• Mobile analysis and report of

evaluated applications

• Quadrant chart ranking of applications

evaluated based on value, mobile readiness,

and ease of implementation

• Prioritized mobile application development

map to begin your mobilization journey


We don’t assume one size fits all

The value of delivering government services

via mobile applications depends on mobile

application readiness, organizational value,

and ease of implementation. You may choose

to fully adopt the mobile way of life; partially

support mobility for certain segments of the

public, employees, and partners; or provide only

basic mobility services. This workshop helps you

decide on the right approach for your agency.

Are you ready to mobilize?

There is a world of opportunity now available

to provide government services, make

operations more efficient, and build stronger

relationships with the public—all fueled by

mobility and connectivity. But are you ready?

• Do you know the existing applications you

should mobilize?

• Are your systems flexible and efficient

enough to handle new mobile applications?

• Will these services be secure enough to

protect data?

• Have you brainstormed new ways to reach

citizens and drive new services?

• What is the organizational value of

mobilizing your existing applications,

processes, or new ideas?

• Are you able to implement mobile

applications easily and efficiently?

The HP Mobile Opportunity Workshop helps

you find the answers to all of these questions.

Learn more

To learn more, please read HP Mobile Opportunity Workshop Service Brief.



http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA4-0650ENW.pdf



Mobilize your agency


The mobility challenges for government agenciesWhen thinking of enabling a mobile infrastructure, security can’t be overlooked. Using new techniques discussed in this publication, you will discover how security may be used to protect agency data assets.

But here are some other challenges that have

to be addressed:

• Device diversity—Both employees and

citizens are adopting a wide range of mobile

devices in a trend called “bring you own

device” or BYOD.

• Cost containment—Creating mobile apps

for this diversity of devices can quickly drive

up development costs without a good cross-

platform process in place.

• Speed to market—User needs are

constantly evolving and how quickly new

apps can be released to all the devices is a

key consideration.

• Performance—Government mobile apps

should take advantage of the full capabilities

of the device to maximize user productivity.

What we’ve learned

Mobile solutions to achieve faster

organizational responsiveness and greater

cost-effectiveness have already been proven

in the private sector and in many government

implementations. Here’s what we’ve learned.

Mobile doesn’t act aloneOur many client engagements have shown that

mobility can’t be implemented as a standalone

solution. It has to be mapped to transformation

of organizational processes with a focus

on redefining the systems of engagement,

improving outcomes and simplifying operations.

New metrics must be implemented to drive

results and propel the removal of layer upon

layer of complex processes, systems, and rules.

Mobility is good at capturing and sharing

information, and then quickly processing that


data to enable more meaningful interactions

between users. This is key to achieving

adoption by constituencies both inside and

outside of government.

Meet the citizens where they areAll organizations have to respond to the

ubiquitous trend of mobile-based services.

Designing a compelling user experience

is critical to the public’s quick adoption of

the service. And it has to be made broadly

available over the full range of devices,

operating systems, and service providers. This

calls for strong cross-platform development

capabilities and rigorous testing across a broad

range of devices.

Leverage the latest technologiesThere is a fundamental shift occurring in

computing today that is the convergence

of multiple disruptors such as social

networking, open APIs, semantics, cloud,

and user experiences. The intersection of

this convergence shift with the ascendance

of mobile access provides the potential to

fundamentally reshape our thoughts in how we

collect, analyze, use, and disseminate data.

The technology leadership of HP Labs,

from sensors to cloud, is at the forefront of

connecting people via mobile and enabling

people-centric computing. Our cloud capabilities

in particular are increasingly important in

enabling a seamless, secure experience that

allows people to interact with data across

different devices in a consistent manner.

HP has done pioneering work with sentiment

analysis and other key features used on the

mobile platform. By leveraging some key

technologies and using mobility, we’ve helped

governments become more effective, from

fighting fraud to enabling next-generation

healthcare experiences.

Learn more

To learn more about how HP can help you think

beyond the device to deliver more cost-effective

government services, watch this video.

Bryan CoapstickMobility Leader for Public Sector


http://hpmobility.nvi.co/


Implementing your mobile strategy


Have you created a strategy for the introduction of mobile technology into your organization? One of the most exciting technological changes over the past few years is the convergence of mobile and cloud platforms, which allows users to access applications from devices such as smartphones and tablets while retaining the actual executable and data in the data center. This combination promises to deliver critical information to the point where a government employee can best use it to serve the public while allowing citizens to consume information through these new ubiquitous channels.

But government employee needs for mobility

are unique. Network connectivity cannot be

assumed—remote locations may not be within

a coverage zone or a natural disaster can render

networks inaccessible. Another issue that

agencies struggle with is the possibility that

devices could be lost or stolen with potential for

unauthorized access to applications or data.

So, before creating your strategy, careful

consideration must be given to several factors

to create a safe and optimal experience. As

you plan to mobilize, don’t start with the

technology; begin by thinking of the employees

and where they work.

Understand your user

The first step in preparing your mobile strategy

is to create profiles or “personas” for your

community of users. Without gathering factual

information on how and where the users will

be using mobile devices, applications decisions

will be based on assumptions, which frequently

can be erroneous.

Consider the following questions, as a

minimum, for each mobile community:

• Who is the community of users that you are

targeting?

• Will the user be providing their own device

or will you be assigning the device?

• What applications or functions (such as

email, calendar, and contacts) will they need

to access agency-specific applications while

using mobile devices?

• Where do the users work? Considerations

include Wi-Fi and use of access points,

public Internet, and limited/no network

connectivity.

• What is the typical network footprint

(bandwidth, latency, and accessibility) that is

available to the community of users?

• Does the application need access to data

sources or is it a standalone application?

• What are the classifications or restrictions of

the data needed for the application?

• If the application requires data, is it

sufficiently predictable that it can be cached


to the device for use when a network

connection is not available?

• What are the risk management policies for

the application(s) and data?

By considering these questions we can

optimize placement of applications and data

based on where the users will be using the

application—rather than assuming continuous

and secure access is always available.

Network availability drives the application architecture

Now that we understand some characteristics

of the user and how and where they will work,

we can consider placement of applications. As

mentioned earlier, mobile devices and cloud

platforms are converging. When a community

of users works within an area where networks

are highly available, then hosting applications

within the data center (for example, within a

cloud data center) and using the mobile device

to access those applications is an optimal

configuration. Hosting the application in this

manner has the advantage of mitigating risks

to data (no data is stored on the mobile device)

and applications can be easily updated and

managed centrally.

However, many users will have the need

to use applications where network access

is limited or not available. In those cases

the application needs to be architected in

a manner that it can execute on the local

device—notebook PC, smartphone, or tablet.

Exclusively hosting the application remotely is

of little value to the user if they do not have a

continuous network connection.

Consider the following mobile use cases

that describe communities of users within

the government.


Community 1Users in the community operate in areas with

network coverage and the application data is

sensitive (frequently the case). One suggested

approach would be to consider hosting the

application in the data center to mitigate risks.

Community 2Users in the community operate in remote areas

with little or no network coverage but do travel

to locations with network coverage on a regular

basis (daily, weekly, monthly). The applications

create data that is not necessarily sensitive

but that data does need to ultimately be

uploaded to an agency database. One suggested

approach would be to develop a mobile

application with the ability to cache data until a

network connection is available. Once network

connection is established then upload data.

Community 3Users in the community operate in remote

areas with little or no network coverage but

do travel to locations with network coverage

on a regular basis (daily, weekly, or monthly).

The applications require data, which can be

modified marked for deletion, or additional data

can be appended. The data is sensitive. When

the device is connected to the appropriately

secured network, the data needs to be

synchronized with the authoritative source

in the agency data center. One suggested

approach would be to develop a mobile

application that includes all the necessary

security measures to mitigate external threats,

with the ability to cache data until a network

connection is available. Once connected to

the appropriate network, the connection is

established and the data uploaded.

There are many more potential use cases

and the requirements of the user community

(who they are, where they work, and network

availability), along with risk management

requirements, will drive the placement of

the application and the appropriate security

measures. Optimizing based on target

community usage will produce an optimal

experience compared to the adoption of a

common model or “one-size-fits-all” approach.

Public Safety Land Mobile provides more

security to government data but its low

bandwidth is insufficient for supporting rich

applications becoming available for mobile

devices. Wi-Fi provides higher bandwidth but

has limited range and is typically not available

beyond cities or densely populated suburbs.

Many government agencies are following

advancements in public cellular network

infrastructure. But they have to consider how

to ensure security over public networks and in

the wide variety of devices and platforms on

the market.

Learn more

HP is committed to the concept that security,

cloud computing, and mobility should all

interplay. To learn more about HP capabilities

and solutions for meeting the challenges of


the HP Enterprise Mobile Application Services.

http://www8.hp.com/us/en/business-solutions/solution.html?compURI=1145162


Bring your own device (BYOD) in government The biggest organizational impact from the rapid consumer adoption of smartphones and, moresignificantly,tabletPCsis that the IT department no longerdefinesthecomputingexperience, the user does. That’s because the trend for employees to “bring-your-own-device,” or BYOD, is just as relevant in government as it is in other sectors.

The pace of this technology evolution has far

outstripped the capacity of the traditional

IT technology adoption model. And this

represents a fundamental challenge to

many old assumptions in IT that renders

them obsolete. But it does not preclude the

requirement to meet security regulations and

other key demands of government service.

There are a number of moving parts that have

to move together to accommodate BYOD

successfully. But thinking through seven key

areas can go a long way in helping your agency

achieve the many benefits it brings.

Re-architecting for mobile

BYOD helps government boost employee

productivity, attract the best tech-savvy

talent, and improve people’s work-life balance

and thus job satisfaction. But the first step

in achieving these benefits is to make a

commitment to a top-down, systemic strategy

for re-architecting IT for mobile.

You can’t just let your network people go

off and transform the infrastructure in

isolation from the end-users, or vice versa.

And you certainly can’t exclude the people

responsible for security from the process. The

transformation is too complex.

The steps needed to make an effective

transformation are not always intuitive to

those groups looking at how mobility impacts

their domain in isolation from the others.


There are several key points to keep in mind

when implementing BYOD:

• You can’t fully manage what you don’t own

(primarily for legal and regulatory reasons),

and perhaps not even the data that you do

own. So you might have to settle for limited

control rather than full management.

• You can’t cost-effectively support what you

can’t standardize.

• You’ll still have to deal with legacy

architectures, limited resources, and

security considerations.

• There are large gaps in the area of data

leakage that require more than technology

to address, including implementing end-to-

end architectures and policies.

• The financial implications of “opt-in,”

stipend requirements, and non-recovery,

that are part of the BYOD reality, must be

fully understood and accounted for.

Moreover, don’t try architecting for whatever

operating system or device that seems hot

right now. This is a permanent trend and you

have to be “device agnostic” to be able to stay

current and meet changing user requirements.

Seven pillars of success

The challenges of a BYOD environment can be

met with proven implementation processes

and programs. Think through the following

seven pillars of success to get started.

New development models This imposes a whole new way of responsive

mobile design and mobile app development. A

core principle is that if you can’t fully manage

the configuration of the device, don’t let it

onto the network. Organizations often rely on

Mobile Device Management (MDM) to control

the configuration. But legal and regulatory

issues may limit that in a BYOD environment.

You may have no choice but to prevent direct

connection to the corporate network from

a user-owned device, via Wi-Fi for example.

Instead you might only allow limited, “arms

length” access to apps and data from a user-

owned device via the Internet to minimize

the risk they pose to the organization from a

security standpoint. You could then give users

access to more resources over time as you

grow the mobile app footprint.

Further, app portfolios in the organization are

typically too large (and often with lots of change-

resistant internal customers) to modernize

quickly. These two points argue for a selective

approach to development, and good internal

marketing. You’ll have to focus on managing the

apps and data that you really care about.

Re-thinking the boundaryless network perimeterLegacy architectures were made to protect

managed resources but have become a barrier

to the way people work now. As we approach

the tipping point for the adoption of Internet

Protocol version 6 (IPv6), we may see a natural

segue towards consumerization-friendly

architectures for the long term.

For now, this again argues for taking small-

bite, interim steps to move the ball forward.


That means getting governance, support, and

incentives into place first, and making simple

changes like routing user-owned devices out to

the Internet when they connect via a campus

Wi-Fi network.

Move Beyond the DeviceIn order to effectively manage the security, risk,

and costs to deploy mobile solutions within the

enterprise. Enterprise Mobility Management

(EMM) platforms and strategies have emerged

to mitigate the modular or siloed approach and

bring together the various disparate features

and point solutions to provide a more integrated

approach. While there are still opportunities for

improvement, there seems to be a coordinated

approach to address many of the legal and

compliance issues that can be problematic when

employing these platforms.

Instead of focusing on device management (as

was the PC paradigm) we need to move beyond

that to focus more on the data and apps that

the company really cares about to protect

organizational security and not just attest the

state of the device. This more comprehensive

approach requires an end-to-end architecture

that’s designed for today’s usage patterns. This

not only will enhance the user experience, but

also the security posture associated with these

types of solutions to provide ‘context’ end-to-

end to provide greater situational awareness.

New support modelsSince support can’t be standardized in a

BYOD environment with multiple devices and

operating systems, you’ll have to think triage

to keep it cost-effective. First-level support has

to be geared to first determining if the incident

is related to something the agency controls. If

not, the user may have to turn to alternative

resources: the device maker, the software

vendor, or accessing self-help forums. Consider

incentives to ensure that only users who are

ready and capable of going the self-help route

opt into BYOD, and actively dissuade the less

competent or tech-savvy.

Accommodation of popular user-selected Internet servicesConsumerization is about more than devices.

You also have to think about user-selected

services, such as Facebook and microblogging

(aka Twitter), which are increasingly used for

work-related activities.

It’s not possible to replicate the power of social

networks and the real-time communications

they provide inside the firewall because that

ignores the key to their success: massive

scalability and reach. The only governance tool

most organizations have today is Acceptable

Use Agreements (AUAs). They’re an essential

part of any program, but be sure to engage

legal and human resources (HR) departments

early and often.

A program that accounts for legal, regulatory, and HR imperativesThis is the number one barrier to success up

to this point. Regional variances in legal and

regulatory restrictions dictate the terms of any

BYOD program structure.


So unless you want your program to be highly

limited geographically, you’ll have to go

with “opt-in” initiatives. Stipends—even the

bare minimum—must be provided for BYOD

programs to avoid running afoul of certain

labor laws. The case law for BYOD is evolving

rapidly, to the point where it’s becoming more

of a problem for HR and legal than IT.

New end-user data access and protection modelThe way users work has fundamentally

changed because of the rapid adoption

of smartphones and tablet PCs. And user

segmentation, rather than “one size fits all,”

is key. But the promise of greater productivity

can’t be realized by devices alone. It’s

important to focus first on the data, not the

individual’s device. Data leakage protection has

to be about building a modern ecosystem to

protect sensitive government information and

still make your employees more productive.

And this requires education, training, and new

processes that take mobility into account.

Getting started

HP has been working with several government

agencies and many clients in other sectors to

help them successfully and cost-effectively

adapt to the BYOD trend. We have advanced

capabilities in delivering solutions that meet

these seven pillars of success. And we can help

you implement the right program structures

and effective governance models that are also

critical for success.

Moreover, HP has proven, cost-effective

processes for cross-platform development

and testing to help you become a device-

agnostic, BYOD organization. We can help you

release exciting new mobile apps rapidly while

ensuring your security.

Learn more

To learn more about how we can help you

implement a comprehensive solution, visit

the website.

Bryan TaylorChief Technologist – ECS Productivity


http://hp.com/go/mobile


Mobile FedTraveler expedites government travelAccording to the U.S. General Services Administration (GSA), the U.S. federal government is the world’s largest consumer of travel services with an estimated $15 billion in annual spend1. Much of this travel is time-sensitive, but it still must be approved in advance.

The GSA turned to HP nearly eight years ago

to help develop an online portal to expedite

travel requests. The resulting FedTraveler.com

E-Gov Travel Service (ETS) is a comprehensive,

end-to-end service that federal employees can

use to plan, book, track, approve, and request

reimbursement for travel services.

Going mobile

Having an online portal provided more

convenience to travelers and supervisors.

However, usability was limited by the fact

that the supervisors who needed to approve

the travel might be traveling themselves or

away from their desks when an urgent request

came in. This problem was compounded when

multiple approvals were required.

To overcome this problem, the GSA requested

that FedTraveler be enhanced to accommodate

mobile compatibility for this web-based

application. Criteria included that it be fast and

easy to use, take advantage of the device’s

capabilities (splash screen, touch interface,

orientation), and integrate a help feature. HP

launched into a scoping effort for requirements

and began design work, coding, and testing.

User satisfaction was the driver User satisfaction was the project’s overarching

driver from the beginning. After users tap open

the app’s splash screen and log in, the app

authenticates their credentials and provides

access to the Approval Desktop, where users

can search for a particular travel request. The

mobile approval capability also includes access

configurability, which allows an agency to

determine with a quick configuration setting

whether or not the approval user community

has access to the mobile approval application.

1 U.S. General Services Administration http://www.gsa.gov/portal/content/104378

http://www.gsa.gov/portal/content/104378


In addition to basic information for the travel

request—such as destination and travel dates—

the user (traveler and supervisor) can check

financials, review justifications for the trip,

view any receipts or PDF attachments, and

leave comments. The supervisor can approve

or return the request at the touch of a

button. The mobile approval application also

provides the middle-tier capabilities provided

by FedTraveler.com, including the real-time

and batch financial interface processing and

single-sign-on functions.

The National Aeronautics and Space

Administration (NASA) was chosen as the first

user test environment. Then other agencies

took a look at it and liked what they saw. The

FedTraveler mobile app helped government

managers approve more than 1,000 travel

requests in June 2012 (the latest available

figures). Further, it has received the highest

GSA user satisfaction scores.

Learn more


solutions that help you meet the challenges

of mobile apps development in government,

visit the HP Enterprise Mobile Application Services website.

Judy McCleaseProgram Executive





Citizen-centric mobile apps


Anaheim finds the magic in going mobile with city services Probably best known as the home of Disneyland, the city of Anaheim, California, is committed to maintaining and improving the quality of its community by preventingandremovinggraffiti.But as with most cities, Anaheim is challenged to provide public services while struggling with the current economic climate. The city serves a population of more than 300,000, making it the most populated city in Orange County and the 10th most populated city in California.

Mobile apps provided a cost-effective solution.

Previously, citizens were limited to reporting

graffiti and accessing other city services via

the browser-based “Anaheim Anytime” 3-1-1

online portal if they didn’t want to visit city

hall. As smartphones became more widespread

in the community, Anaheim saw an opportunity

to provide a faster and richer mobile service

experience to the public.

My Anaheim

Working with HP, the city launched the “My

Anaheim” app more than a year ago. People

can now attach a photo of the graffiti to their

service request to help the city prioritize

removal. They can also provide a more

accurate location of the reported event

through the use of the GPS tools built into the

device. The city can quickly acknowledge the

service request and notify the reporter when

the graffiti has been removed.

The HP development team designed the app

to be easy for citizens to use by minimizing

the information required and making it easy to

attach images. City employees were recruited

as an early adopter group for testing and


provided key insights about optimizing a city

services app for the small screen of a mobile

phone. The app can now be downloaded for

Android-based devices as well as the iPhone,

iPod touch, and iPad.

A scalable, cost-effective platform

As the graffiti removal app became more

popular with the public, other city services

were added. People can now request shopping

cart removal, streetlight repair, and trash or

furniture pickup. They can also access the city

event calendar, report suspicious activity, and

find volunteer opportunities to make their city

better. Requests are routed to the appropriate

city department for a faster response time.

Mobilizing service coordination

As the public-facing My Anaheim service

became a success, the city saw the potential

of mobile apps for use by city employees to

increase coordination, promote efficiency, and

do more with less. HP designed the MyEVOC

(Emergency Virtual Operations Center) app

to make essential functions—such as police

and fire incident reports, vehicle tracking,

and various advisories—available to city

employees through mobile devices.

Built for modular scalability, MyEVOC feeds

information from 17 systems to the device,

from both government and public sources

including Amber alerts and earthquake

warnings. A mobilized dashboard screen shows

incidents by type and priority, provides map

location, and sends alerts to key people.

Watch the video

To learn more about the My Anaheim app, watch the video uploaded by the city to YouTube or

download the case study.

David BrownProgram Manager


“Graffitiisaggravatingbecauseit can pop up so quickly. I like the way My Anaheim lets me send a quick and precise service request to the city’s removal crews. I also like the way the city sends updates directly to my iPhone. That makes me feel that I’m being heard by city hall.”- John S., Anaheim resident

http://www.youtube.com/watch%3Fv%3DnCDeJNTbsdk

http://www.youtube.com/watch%3Fv%3DnCDeJNTbsdk



Create user-centric mobile experiences with HP A positive end-user experience is often the most important factor in the adoption of new mobile apps. Government in particular must deliver a highly accessible and dependable experience to users across a variety of devices, including mobile, desktop, and print—or at the point-of service, such as a kiosk.

The migration toward anytime, anywhere access

to applications has underscored the need for

simpler, cleaner, and more adaptable user

experiences. At HP, we have a dedicated user

experience practice with experts in user-centric

design capabilities that work in parallel with

developers and stakeholders to assure apps are

context-sensitive, useful, usable, and enjoyable.

User-centered design increases user satisfaction, reduces costs, and improves time-to-market.

The user-centric design process focuses on

an iterative and collaborative design process

that balances stakeholder needs with those

of the users. HP user experience experts work

in parallel with stakeholders and developers

to provide user experience best practices and

champion the needs of the user throughout

Figure 1Iterative and collaborative design assures

usability, reduces rework:

Early design sketches (left) are used

to visualize the requirements of a

citizen-facing application. Next, the

user experience architect creates

clickable prototypes to collaborate and

evaluate the interaction design with

business owners and users. Once the

design is approved, the final product is

programmed (right).


the design cycle. This is accomplished through

rapid, iterative prototyping and reviews that

enable stakeholders, developers, and users to

visualize and validate designs before coding

begins. The result? More satisfied users, less

rework, and faster time-to-market.

Learn more

HP offers a variety of user experience subject

matter experts with decades of experience in

government application design and delivery.

Whether you are looking for citizen-centric

applications, applications for the armed

forces, or government agency applications

for employees, let HP show you how you can

deliver more useful, usable, and enjoyable

mobile experiences.

Irene Dudgeon HP User Experience Practice Leader


User insight: The key to ease of use and innovation

A useful experience demands a deeper

understanding of your users and their

environment, constraints, and needs. For

instance, a dockworker usually has large

hands and can wear gloves in the cold. Or, a

citizen in the midst of federal disaster zone

must be able to apply for relief from their

mobile device, possibly the only article they

have left in the wake of a disaster. Deriving

insight from users is a key ingredient to

thoughtful experience design.

Responsive design: Context-aware, device-independent applications

Knowing your user’s mobility patterns, HP is

radically simplifying applications and

developing adaptable interfaces that deliver

the right information at the right time—no

matter what device a person is using. By

using responsive design to fit any device—

only one set of code required—stakeholders

can potentially reduce their ongoing

development and maintenance costs.


Developing cross-platform mobile apps When selecting the right platform for developing government mobile applications, keep in mind that “one sizedoesn’tfitall.”Youhavetwobasic choices: native application development or cross-platform application development. Which option you choose depends on what kind of experience you want the intended user to have.

Comparing options

Given the long experience government

agencies have with BlackBerry devices, and

the investments they’ve made to secure

communications with them, it might appear

that native development for a single device

will remain the norm. But the bring-your-own-

device (BYOD) trend means that agencies may

have to do more cross-platform development

and consider more responsive web design. Let’s

look at the pros and cons of each environment.


Native application developmentThe biggest benefit of native application

development is that you can take advantage

of the native interface on the device and fully

utilize all of its features. This lets you provide

the richest, most robust user experience.

The disadvantage is that you have to develop

a different version of the application for each

device. This drives up development, testing,

and maintenance costs, slows the pace of

release, and may leave coverage gaps where

certain devices can’t use the app.

Cross-platform developmentCross-platform development lets you develop

just one code base for every platform. It’s

therefore less costly over the long term in

developing and maintaining the app to run

on most of the devices that employees or

contractors may bring to the office.

The downside is that since the application

looks the same on all devices, it may provide a

somewhat dull user experience. And we have

to remember that a compelling user experience

is the key to adoption. Anything that requires

intense demand on the platform in terms

of user experience, interaction, or graphical

rendering will always require pieces of native

development to complement the cross-

platform software development kits (SDKs).

Responsive web designIn addition to cross platform development

methods, we must also consider more

responsive web design techniques. Nowadays,

applications can recognize the device and form

factor that is being used to access it, and can

respond to that device by dynamically rendering

the content to fit the device. This technique

provides an optimal user experience but does

require more effort in the design phase.

Stay current with platforms

Keep in mind that platforms continue to evolve.

Tool vendors for cross-platform development

will be eternally playing catch-up in terms of

features and providing access to the latest

device capabilities. Further, there is a lot of

churn in tool development with companies

starting up, being acquired, or going out of

business. That makes it difficult to figure out

what tool you should commit to.

HP relies on a number of development tools,

both our own and those provided by third

parties. The open-source Enyo tool (see page

54), which just debuted, is a good example of

what we use. It’s the only framework that can

truly scale apps based on device screen size.

Moreover, at HP Enterprise Services we have

more than a thousand people worldwide who

can develop either native or cross-platform

apps for you.

Learn more

To learn more about developing cross-platform

mobile applications, watch this video.

Charlie SarjeantMobile Technology Consultant


http://www.youtube.com/watch?v=SRtH-xBAnRU&feature=player_embedded


Agencies trending with responsive web design Government agencies are responding to a new trend known as responsive web design. With this technique, citizens can access government web pages and services that dynamically respond to their preferred device, giving them a native quality experience, while containing the cost of development.

Whether they’re using an iPhone, iPad, laptop,

or large desktop monitor, web apps that use

responsive web design recognize the size of the

display on the device to dynamically respond

by moving and resizing content to best fit

the screen size of the device. This technique

is being employed with HTML5 web apps to

deliver native quality apps at a fraction of native

development cost for each and every device.

Enyo

As government agencies continue to look

for ways to use mobile technology in their

day-to-day operations, they face one main

hurdle: development cost. The cost of paying a

development firm to create a mobile application

that works across multiple platforms can

be expensive. The other alternative, having

someone on staff learn a new programming

language, requires an investment of time that

most public agencies can’t spare.

There is a solution, and

it is called Enyo.

Native Quality Apps

Enyo is a JavaScript application framework

helping developers build native-quality HTML5

apps that run on any device. As an Apache 2.0

licensed open-source project, Enyo is 100%

free to download and use. It is also relatively

easy to learn for anyone who is familiar

with web development, since it is based on

JavaScript and HTML5.

Most importantly, developers can develop an

application once and use the same code across

multiple platforms—from iOS to Android to

BlackBerry and Windows, Enyo supports virtually

every major mobile and desktop platform.


Reducing cost

“At Brandwidth, we always look for leading-edge design and developmenttoolsthatofferbestvalueforclientsandusers,particularly when creating digital experiences that work across platforms,” says Andrew Ayling, head of development at Brandwidth.

“Enyo’s functionality and features allow us to create, prototype, and test user experiences across multiple mobile devices seamlessly, whilesignificantlyreducingthedevelopmentcostsforclients.”

Why Enyo?

Here’s a quick rundown on Enyo’s most

important capabilities:

• Open-source and free

• Truly cross-platform

• Extensible component model

• Lightweight, rock-solid core

• Tuned for speed

• Build “native quality” cross-platform apps

• Optimized for mobile devices

• Supports responsive web design

By creating applications using the Enyo

framework, developers have access to a full

range of support. In addition, Enyo has a

vibrant and active open-source community

that is always willing to answer questions

posted in our open forum.

To learn more about Enyo, visit enyojs.com.

Adela Gildo-MazzonBusiness Development and Marketing Consultant –

webOS Developer Relations


www.enyojs.com


Contain the cost of mobile testing


Today’s technology-savvy users and

consumers have high expectations when

it comes to the quality of their service

experience. They expect immediate, anytime,

anywhere access to applications and

information on their preferred devices. These

devices support the intersection of their

personal and professional lives as enterprises

across the globe deal with the policies and

challenges of bring your own device (BYOD).

Test automation helps manage fragmented platforms

No one can really say with any certainty

what their addressable market is in terms

of mobile platforms, device form factors, or

operating systems.

That makes it hard for you to ensure a

consistent user experience and meet essential

government service requirements including

security. With such a diverse range of devices

in the market, manually testing the service

experience on each and every device is a very

daunting and costly task and one that benefits

greatly from test automation.

Real devices, real locations, real carrier networks

HP has developed a unified mobile testing

solution that uses a script-once, test-many

automation approach to test an application or

service on many devices. Our solution accesses

real devices, in real locations, across real carrier

networks using the NP MobileCloud, so you can

rest easy knowing that your applications will

deliver a high-quality service experience on a

diverse range of mobile devices.

Learn more

To learn more about HP test mobile apps, read

HP Testing for Mobility At-a-Glance or visit the HP Testing for Mobility website.






Mixing tenants on the device (yours, mine, and ours)


The U.S. Department of Defense (DoD) and intelligence communities have long worked to provide mobile users with single-device access to multiple networkswithdifferentlevelsofsecurityandotherrequirements.Asagencies move to support an increasingly mobile workforce, the nature of government work that involves communicating with the many industries it regulates, the diverse agencies that need to coordinate, and the broad contractorbasethatsupportsithaschanged.Eachmissiondiffersinrequirementsforhowsensitivedataisclassified,encrypted,changed,andwiped, as well as the need to use a single device for many functions has now moved beyond military and intelligence missions.

Essentially, solving this challenge is about being

able to host multiple personas for the same

individual on a device, giving each “tenant”

its own access to a network and the device’s

functionality but not allowing transmitted

data to mingle. The insights HP has gained

from providing solutions for mixing tenants on

government and commercial devices are useful

for all levels of governments in meeting a new

challenge: bring your own device (BYOD).

Bring your own device

Multitenant hosting is expanding to other

government agencies and being accelerated

by the BYOD trend in mobile communications.

Government employees and contractors share

the same consumerization of IT behavior as

the general public in wanting to find a device,

operating system, and service plan that meet

their unique needs. Further, they expect to be

able to use the device for both personal and

job-related tasks.

The recently released Federal Digital

Government Strategy document recognized this

trend by stating, “Many front-running agencies

have already launched BYOD pilots that test new


devices and solutions.”1 And while government-

wide BYOD guidance is still being developed

from these pilots, agencies can get started now

by learning from the early DoD experiences with

mixing tenants on the device.

Options for multitenancy

There are three primary solutions for hosting

multiple tenants on the same mobile device:

Remote application access The information resides at the data center,

and the device only provides a window to it.

This requires robust network connectivity with

continuously available, reliable, and cost-

effective access to the data center. That isn’t

always possible for government projects.

Containerized access The sponsor provides a virtualized operating

system on the device so users can invoke

the app and get access to needed data

for restricted purposes. For example, the

government might provide a virtual app on a

contractor’s laptop for a specific job.

Users are not reliant on connectivity to run

rich applications locally, but they will need a

fair amount of storage on their devices. They

can continue to work even when access to the

data center is not available or constrained.

Depending on the containerization approach,

the initial installation may need to be done

locally or require large downloads.

1 “Digital Government: Building a 21st Century Platform To Better Serve The American People,” May 23, 2012, page 14. http://www.whitehouse.gov/sites/default/files/omb/egov/digital-government/digital-government-strategy.pdf

http://www.whitehouse.gov/sites/default/files/omb/egov/digital-government/digital-government-strategy.pdf


App stores Following the broader trend in mobility, app

stores allow people to download the apps they

need. Security can be provided by storing some

data on the server while encrypting some data

on the device.

Like containerization, this method facilitates

support for richer applications, such as high-

resolution video. Files can be moved to the

device to run locally and then uploaded to the

server later. The development of app stores

is driven by the broad market acceptance of

smartphones. But it’s important to note that

applications for laptop PCs are generally not

disseminated this way, so the user may not

get the same experience if using both types of

devices—but this is beginning to change.

Choose the right solution

While the decisions individuals make on

selecting their devices, operating systems, and

service plans are often stimulated by the latest

market promotion, governments demand a

more rigorous process. HP begins by assessing

the government client’s problem, the maturity

of existing apps and infrastructure, existing

licenses, and mission requirements.

We also consider special assessment

requirements for security and encryption. And

we take into account existing government

programs such as the Federal Risk and

Authorization Management Program

(FedRAMP), which provides a standardized

approach to security assessment,

authorization, and continuous monitoring for

cloud products and services.

Learn more


solutions that help you meet the challenges of


HP Enterprise Mobile Application Services.

Michael DonovanTechnology Consultant





Security frameworks help rein in mobile vulnerabilitiesSecuring mobile devices in government service used to be easy. Agencies just issued everyone a BlackBerry, and then invested heavily in securing it end-to-end. But now government employees, like people who work in all other sectors, have grown used to the openness, ease of use, capability, and portability of mobile devices. These new, diverse mobile platforms and applications have not been built to withstand the rigorous security standards needed to ensure safety of information assets.

While you might try in vain to stop the trend of

employees bringing their own device to the job,

it’s probably wiser to integrate secure mobile

solutions with legacy infrastructures while

maintaining compliance with more stringent

laws, regulations, and policies. And that

requires an end-to-end secure framework.


HP EnterpriseMobility Services Framework

Connectivity

Device

Data Apps

OS

Mob

ility

Fra

mew

ork

Man

agem

ent Protection

Platform

Prosumer

Governance • Compliance • Risk • MoC

Mobile Data GRC - MoC

Mobility Apps PlatformMobility Device Management Unified Communication

Mobility Protection

Mobile Applications

• Infrastructure management• Mobile device management

• App virtualization• Desktop virtualization• Mobile apps – native, web

• Voice transformation• Virtual workplace• Unified messaging

• Network protection• Cloud protection• Mobile data protection• Mobile access protection

• Performance engineering• App transformation• Mobile app management• Windows 7 / 8 migration

Enterprise Connectivity

• Network transformation• Voice over Wi-Fi• Fixed mobile convergence• Cloud services integration

Collaboration

• Search / Information• Document management• Social collaboration• Mobile process enablement

• Education services (UC)• Education services (mobility)• Mobility policies (BYOD)

• Storage consulting• Mobile data transfer• Enterprise data sharing• Analytics (B)


End-to-end security

HP provides an end-to-end secure framework

for government and other clients that

spans devices, data, network, applications,

and governance. By securing data and its

transmission from back-end systems to the

device, we can provide the defense-in-depth

characteristics needed to ensure security of the

information, applications, and devices.

The secure framework scans and verifies

applications and program code for vulnerabilities

before they’re uploaded to an organizational

app store. It also enables applications to be

ported to different platforms without the

need for individual security testing of the

device. By securing all components involved in

implementing a mobile solution, the framework

brings more capabilities to the device.

The framework also provides several other

benefits for government IT managers including:

• Comprehensive testing

• Cross-platform development for faster implementation

• Greater opportunity for innovation in applications

• Extension of mobile apps from government employees to the public at large

• Ongoing operational benefits including lower costs, higher user productivity, and greater agility

• Integration of components rather than IT managers having to evaluate and pick point products to ensure end-to-end security

Ongoing mobile security

As part of providing a comprehensive security

solution, HP partners with a leading mobile

device management (MDM) vendor to enforce

ongoing security and policy compliance of all

devices. This allows government agencies to

implement a bring-your-own-device (BYOD)

environment and achieve all the benefits it

brings to the organization, including lower

device costs as well as higher employee

productivity and job satisfaction.

Security helps FedTraveler grow quickly

The FedTraveler.com E-Gov Travel Services is a

comprehensive, end-to-end service for federal

employees to plan, book, track, approve, and

request reimbursement for travel services. It

was an early implementation of the HP mobile

security architecture.

The project started small, but as travelers saw

that it provided great utility plus the privacy

provided by a secure framework, it scaled

quickly. This enabled HP to add more users at

less cost for each. It has expanded to 360,000

users across 23 U.S. government agencies.

Learn more

To learn more about how HP helps secure

mobile applications in government, visit

www.hp.com/go/applicationsecurity.

George RomasTechnical Director of Cybersecurity, U.S. Public Sector


www.hp.com/go/applicationsecurity


Isolate and test to help ensure app securityWhen it comes to the broad range of mobile devices being introduced into government work, security controls and coding practices vary widely from vendor-to-vendor and platform-to-platform. This situation is enabled by the public’s willingness to accept less security for the opportunity to choose from a wide range of what they can download from app stores. The hundreds of thousands of applications and games available on the Android Market, for example, don’t require any security testing before posting.

This presents a problem as government

employees bring their own devices to the

job and expect to run their own private and

government apps on them. The development

of federal security technical implementation

guides (STIGs) and other security policies are

lagging behind the rapid development of new

platforms. Therefore, IT managers might be

tempted to try and restrict the devices people

can use on the job. But this can slow the pace

of adoption and limit the usability of cutting-

edge mobile technologies in government.

Focus on the container

A better way to help ensure security while

allowing people to use the full range of

devices and platforms on the market is to

focus security initiatives on the operating

system container on the device. This enables

security staff to isolate the application code

and analyze it to ensure security policies are

met. It also lets them segment personal and

job containers: a secure half for access to

government resources and a personal half that

allows open access to public app stores.

When combining the offerings of the HP

Fortify suite and our in-house developed

Comprehensive Application Threat

Analysis (CATA) service, HP provides a

robust mechanism to thoroughly test all

aspects of mobile applications.


HP Fortify The proactive software security assurance

(SSA) approach embodied by the HP Fortify

suite provides a systematic way to find

vulnerabilities in software. It recognizes

that it’s far more effective and cost-efficient

to secure applications while they’re being

developed than to do so after they’ve been

deployed. The HP Fortify suite comprises

industry-leading products, solutions, and

features that address the complete spectrum

of government application security needs.

HP Comprehensive Applications Threat AnalysisCATA examines applications early in the

lifecycle to identify vulnerabilities and

recommend changes where you realize the

most value—before coding begins. We can

also analyze existing applications to assess

their security risk posture. Further, CATA drives

down the cost of making applications secure by

finding threats early thus avoiding rework. And

it can find and avoid many more vulnerabilities

than testing alone.

Learn more

To learn more about how HP helps secure

mobile applications in government, visit

www.hp.com/go/applicationsecurity.

George RomasTechnical Director of Cybersecurity, U.S. Public Sector


www.hp.com/go/applicationsecurity


Assessment and authorization – more than just the data center


Released in early 2012, the Federal Mobility Strategy draft by Federal CIO Steven Van Roekel sets core objectives for developing mobile solutions for government. The overall goal is to transform the way government provides digital services by using a three-layer conceptual model that allows for thecreationofcontentanddataonce,andthenuseindifferentways.Thisstrategy recognizes that “Early mobile adopters in government—like the early web adopters—are beginning to experiment in pursuit of innovation.”1

However, while encouraging this new openness,

the strategy also acknowledges that, “Moving

forward, we must strike a balance between the

very real need to protect sensitive government

and citizen assets given the realities of a rapidly

changing technology landscape.” Van Roekel

advocates a common approach to security and

privacy through streamlined assessment and

authorization processes.2

U.S. Department of Defense sets the bar for assessment and authorization

While this streamlining is still underway, the

U.S. Department of Defense (DoD) provides a

useful model of what the future accreditation

process might look like. The security

thresholds it sets for authorizing IT solutions

and applications from private vendors are

widely followed by other government agencies.

In response to the new federal guidelines, the

DoD issued its own mobile device strategy.

It expands assessment and authorization

guidelines beyond the data center to focus

on improving three areas critical to mobility:

wireless infrastructure, the mobile device itself,

and mobile applications.3

Mobile device management

The DoD recognizes that “As end user

dependence on mobile devices rises,

enterprise management becomes necessary

to ensure continuous and secure mobile

device operation and maintenance in a cost-

efficient manner.”4 Toward that end, security

requirements guides (SRGs) and security

technical implementation guidelines (STIGs)

build a framework in several key areas:

Mobile device managementIn addition to the basic ability to disable

and wipe the device remotely, mobile device

management (MDM) can enable or disable

several interfaces. This includes Wi-Fi,

Bluetooth, global positioning system (GPS),

near-field communications radio, and the

device’s camera. It also enables/disables over-

the-air-provisioning, automatic connection

to known Wi-Fi sites, personal hotspots,

short messaging and multimedia messaging

1, 2 “Digital Government: Building a 21st Century Platform To Better Serve The American People,” May 23, 2012 http://www.whitehouse.gov/sites/default/files/omb/egov/digital-government/digital-government-strategy.pdf

http://www.whitehouse.gov/sites/default/files/omb/egov/digital-government/digital-government-strategy.pdf


services, and other device functions. The MDM

enforces several security-related configuration

parameters: device unlock password,

duration of inactivity before device lock, data

encryption, and blocking websites.

Mobile application management Mobile application management (MAM)

enforces several security-related configuration

parameters for applications. These include

installing approved applications on managed

mobile devices and restricting the removal

of required applications. It also manages

application access to mobile device resources:

the browser, microphone, email, address

book, etc. The MAM interfaces with a DoD

app store to get approved applications, and

scans managed devices periodically to take

predefined actions if it finds applications that

are not on the approved list.

Mobile device integrity scanningMobile device integrity scanning (MDIS) scans

and enforces integrity validation features on

managed mobile devices. It sends an alert

when a device integrity issue is identified,

provides information on the scope of the

risk, and recommends mitigation action. It

operates independently of the MDM. The

MDIS methodology uses DoD-approved

cryptographic (hash) mechanisms and

compares against a known baseline.

3,4 “Department of Defense Mobile Device Strategy,” Version 2.0, May 2012


Mobile email managementMobile email management (MEM) enforces

security configurations using both soft token

and hard token certificates. It also blocks or

converts all active content in email to text

before the email is sent to the device.

Application server requirementsFinally, DoD application servers and server

services must be hardened according to the

applicable operating system and application

STIGs, respectively.

Learn more


solutions that help you meet the challenges

of cloud and mobility in government, visit

the web site.

Tom QuigleyAccount Executive

Defense Information Systems Agency


Take the next step


Mobilize your government applicationsWe hope you’ve found the information provided in this Government Mobility e-zine useful and thought-provoking for your agency as you begin your journey to enable mobility. HP clients across the many levels and agencies of government are already seeing results from their mobileinitiativesincludingmoreproductivity,cost-efficientoperationsand higher levels of service.


Think beyond the device

The most important thing we’ve learned

from our government clients is the need

to take a strategic and comprehensive

approach to mobile applications. No matter

the medium, government operations have

stringent requirements for security, efficiency,

compliance, and a consistent user experience

that helps maintain trust with the public.

That’s why HP thinks beyond the device to

develop a full range of services to help you get

started in mobilizing government operations:

• Mobile Enterprise Strategic Assessment—

This service helps you develop enterprise-

level mobile strategies, plans, and a

solutions roadmap to drive added value.

• Mobile Opportunity Workshop—HP

helps discover the processes or ideas to

develop mobile applications based on

their value to the agency, IT readiness,

and ease of implementation.

• Mobile Enterprise Solution Architecture Consulting—G2C, G2E, G2G, and system-

to-system mobile solution architecture

and designs from both a technical and

enterprise perspective.

• Mobile Application Development—HP

provides cross-platform and native-

environment development services

spanning all major operating systems. HP

uses leading responsive web design, design-

for-run, and agile development methods to

deliver context-aware, secure, and reliable

mobile applications.

• Mobile Application Testing—This service

ensures your mobile applications work

across multiple platforms, and that the

desired user experience is achieved.

Visit us

To learn more about the mobile application

services provided by HP, please visit our

web page.




HP Mobile Application ServicesThe efficiency and value of the government services you provide are in your hands—literally. The mobile world opens endless opportunities for agencies that recognize and use its power to transform government into a connected experience that builds public trust, empowers employees, and facilitates cooperation.

Think beyond the device.Mobility is more than just the device you hold in your hands—it’s an unstoppable phenomenon fueled by the public that expands your agency and plugs it into the planet.

300 millionpeople have broadband access

57%of corporate employees around the world are mobile employees

8x fastermobile web adoption growth rate compared to the Internet

130 millionpeople will be accessing the mobile cloud by 2014

60%of the world’s population have a mobile phone

Billionsof devices are connected to the Internet

A smart mobilization strategy must consider:

Increasedsecurity for lost or stolen devices, password protection, and unauthorized access

Cost containment associated with developing, testing, supporting applications across many devices, mobile operating systems, and browsers

Greater performance to be validated on real devices, in locations around the globe, across carrier networks

Device diversity and how it complicates application support and cost containment

Speed to market as important, but not at the expense of quality

57%of corporate employees around the world are mobile employees

8x fastermobile web adoption growth rate compared to the Internet

130 millionpeople will be accessing the mobile cloud by 2014

Extend the agency.Create secure, seamless, and context-aware experiences for a connected world.

HP Mobile Applications Services:Designed for anywhere, anytime access

Now there are no boundaries.

ResultA winning strategy for improving public service, enhancing agency efficiency, and facilitating cooperation among all levels of government.

Improve government with HP We know that a well-designed mobile environment can be a catalyst for business growth.

Assess the environmentMobile Enterprise Strategic Assessment

Discover the opportunityMobile Opportunity Workshop

Design the architectureMobile Enterprise Solution Architecture Consulting

Develop the solutionMobile Application Design and Development

Test the environmentMobile Application Testing

Globalize your mobile solutionMobile Application Content Globalization

Deploy and manageMobile App Store and Mobile App Management

Discover insightsYou discover new insights from citizens, suppliers, and employees

Research new usersYou reach new users and increase value of agency services

Secure and agileYou have a secure, mobile solution that is agile, responsive, and adaptable

Mobile lifeThe mobile way of life becomes a service advantage, not a threat

Plan• Discover enterprise mobile priorities

• Assess and align today’s capabilities with tomorrow’s needs

Build• Design a great user experience

• Implement a hybrid solution to contain costs or a native solution to maximize user experience

• Test with real devices, real locations, and real carrier networks

Integrate• Support mobile applications by

integrating them with a mobile architecture and a converged infrastructure.

Run• Deploy, operate, and refine your

mobile environment

Get connected hp.com/go/getconnected Share with colleagues

Get the insider view on tech trends, support alerts, and HP solutions.

© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

4AA4-5121ENW, Created January 2013

http://twitter.com/home/?status= Industry Edge: Mobility in Government @ http://h20195.www2.hp.com/V2/GetDocument.aspx?docname=4AA4-5121ENW

http://www.facebook.com/sharer.php?u=http://h20195.www2.hp.com/V2/GetDocument.aspx?docname=4AA4-5121ENW

http://www.linkedin.com/shareArticle?mini=true&ro=true&url=http%3A%2F%2Fh20195.www2.hp.com%2FV2%2FGetDocument.aspx%3Fdocname%4AA4-5121ENW&title= Industry Edge: Mobility in Government+&armin=armin

http://hp.com/go/getconnected

Documents

HP Industry Edge