FOR HP LATEX PRINTERS

HP SERVICE

EDGEFUEL YOUR SUCCESS WITH CONFIDENCE

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Working together to develop your competitive edge

FIND YOUR EDGE IN INDUSTRY 4.0

The future is today with the arrival of the Fourth Industrial Revolution. Advancements like automation, data exchange, smart systems, and the Internet of Things have already changed large-format printing for the better, creating new efficiencies and new opportunities.

The HP Service Edge is your path to creating a competitive advantage in Industry 4.0. We look forward to working together as you learn how to use automation, data, and insights to run smarter and boost your productivity, on your own.

Grow with the HP Service Edge

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It’s never been easier to get your printer up and running and in full production. From installation to basic training, we work together to bring your operators fully up to speed.

Boost your productivity and gain the skills, like color management, to move into higher value applications. All with the support of your dedicated local engineer2 and account management services team.

There’s always something new to learn in optimizing your uptime. That’s why we offer a range of convenient training options. When you need help, we’re standing by with Smart Tools and services,1 we can alert you when a potential issue needs attention.

START STRONG

DRIVE GROWTH

WORK SMARTER

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The HP Service Edge portfolioThe HP Service Edge portfolio

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GET STARTED Get up and running quickly and efficiently.

We’re there every step of the way, addressing the unique needs of your site, and getting your new printer successfully installed. Your operators are trained and certified1 on the basic operation of the printer, and they’re prepared to Ramp-Up production. To take the utmost care of your printer during relocation, count on our qualified installation experts to safely and professionally relocate your HP Latex printer.

MANAGE PRINT OPERATIONS

Maintain production on your own.

Develop your expertise in managing and optimizing your print production operation. Working from your preferred response time, business priorities, and budget, select from a range of Support Services to match your needs. Open up new potential for growth by working with your Technical Account Manager, your personal connection for operational reviews and personalized technical support. And keep the parts and consumables needed for the most frequent maintenance cycles and the most common issues on-hand with the Uptime & Maintenance Kit.

BOOST PRODUCTION

Go into peak season well prepared.

As you look ahead to your peak production season, it’s the perfect time to bring in an HP qualified engineer to provide preventive maintenance. With a little preparation, your printer is ready to perform at full capacity under your most demanding workloads.

EXCEL IN COLOR & MEDIA

Satisfy your most demanding customers.

Get to the right color more quickly and efficiently, and learn how to tune your production workflow with Color Management and Media Application Trainings, offered through a variety of methodologies from eLearning to hands-on training. When you need help with color and image quality, and consistency over time and across your printers, look to our color experts and Advanced Color Management Services for customized ICC profiling and personalized color emulation and calibration.

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LEARN & TRANSFORM WITH HP

Maintain a highly trained staff.

Keep your operators up-to-date and certified by HP with three levels of Operator & Maintenance Certification1. Develop new skills to move into higher value applications with Color Management and MediaApplication Training.

HP SMART TOOLS & SERVICES1

Enjoy a whole new service experience.

To take care of issues before they impact production, the printer alert system lets us remotely identify and diagnose issues and call you with a solution for the ultimate in Proactive Services.1,2 Our Smart Tools also let us know when it’s time to perform preventive maintenance to reduce the risk of failures and unplanned downtime.

When you need a solution ASAP, we collaborate with you live, right away, using Visual Remote Guidance to diagnose the issue and identify the fix. And using Expert Now, you’re in direct contact with support experts2 when you need them most.

Centralize your efforts by using the HP PrintOS Service Center for easy service management, from opening new service cases to tracking service activity.

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Smart technology is everywhere. It relies on sensors, analytics, cloud systems, and the Internet of Things to connect your devices, gather data, analyze information, and deliver insights and alerts that create efficiencies in

everyday life. But smart machines are just the start. Your role is critical, too. You get the best possible performance when you know how to use and maintain your machine. That’s why we’re introducing a whole new support

experience—managed by HP and made possible with a Smart Portfolio of Services.3

Gain the skills and tools to help you grow your business with confidence.

HP SERVICE EDGE PORTFOLIO

Get Started

Manage Print Operations

Boost Production

Excel in Color & MediaRUN GROW

Learn & Transform with HP | HP Smart Tools & Services

1 Some services depend on printer, service contract, and region availability.

2 Services may be provided by HP or an HP-authorized partner.3 HP Smart Services provide an end-to-end service

experience managed by HP. Individual services may be provided by HP or an HP-authorized partner.

© Copyright 2019 HP Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

4AA7-4524ENW, February 2019

Learn more at hp.com/go/latexservice