HP IT Operations Management (ITOM)...Efficient self-service operations Powered by HP Software •HP Service & Portfolio Management Service-centric culture •Massive efficiencies -

© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted. For HP and Channel Partner internal use only.

HP IT Operations Management (ITOM)Powered by Big Data and automation

Ajay Singh, Senior Vice President and General Manager,

IT Operations Management Software, HP Software

September 18, 2013

© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted. For HP and Channel Partner internal use only.2

traditional

Old Style of IT – Lights On IT Management

Business Data

= Limited by confines of classic SQL data

Silos

Point Tools

Sea of red

Manual Processes Multiple

environments

Reactive

10% of ALL your Data

Your structured data


publicprivate traditional

Business Data

Explosion of unstructured data

hybrid

Human Information

Machine Data

BLIND spots

Social mediaIT/OT ImagesAudioVideoTransactional

dataMobile Search engine Email TextsDocuments

New Style of IT - What’s the Impact

Business Data10% of ALL your Data

Your structured data

of unstructured data


New style of IT—connect the blind spots

Can

Telco mines customers' tweets, layered with geographic location, time stamps, and classic SQL data to determine where the biggest operations problems are occurring and how to address them.

Large telco use of structured data

+social media analytics

youhear me now?


Outsourcing

Shadow IT

New style of IT—expectation gap leads to budget trap

External suppliersBusiness units

Social communities

IT operationsRequests IT projects

Budget squeeze

Budget squeeze

Hostedservices

Cloudservices

Outsourcedservices

Communicationservices

HR


New style of IT—focus IT dollars on innovation

Old style of IT

Keep the lights on

New style of IT

Drive business strategy


Unstructured data

Powered by Big Data and automation

New style of IT with HP IT Operations Management

Connect the blind spots

Meet expectation gap to avoid the budget trap

Focus IT $ on innovation

Human information

Machine data Connected

intelligence

TransformDeliverAssure


Transform

HP Automation and Orchestration

Assure

HP Business Service Management

DeliverHP Service and Portfolio Management

Powered by Big Data and Automation

New Style of IT with HP IT Operations Management

Connected Intelligence

=100%

information


Assure

HP Business Service Management

DeliverHP Service and Portfolio Management

Transform

HP Automation and Orchestration


=100%

information

No lock-in. Full Stack. Leader.

Automate IT and Cloud

Transform

Transform

Orchestrate

Automate Leading ScaleFew to 100K+ servers

Out-of-the-Box5000+ operations80+ integrations

5x–20x ROIProvision new and secure services in minutes


HP CloudSystem: a clear leader

Ovum Virtualization and Cloud Management 2013-14 Ovum Decision Matrix

IBM

HP

BMC

VMware

CA Technologies


Social Insight = Ticketless IT

Enterprise grade, business-relevant services

Social

Proactive

Reactive User Experience90% drop in incidents

“Just Right” services100% automated

Collective Insight300% higher first call resolution


=100%

information

Deliver


Hindsight, Insight, Foresight

Ensure business performance

Big Data Analytics

Bridge

Monitor 3D IMAX experienceHi-Resolution Insight

GamificationBust your War Rooms

Time Machine for your IT OpsEliminate “Perfect Storms”


=100%

information

Assure


10% Data

25% Data

50% Data

75% Data

100% Data

Connect to your big-data blind spots

Drive competitive advantage

Time Machine for IT Ops

Eliminate “perfect storms”

Social-Insight

Ticketless IT

Gamification

Transform Service Delivery

5x–20x ROI

Connected Intelligence: Transform, Deliver, Assure


Connecting the blind spots

Improving calling experience

Powered by HP Software

• HP Business Service Management

• HP ArcSight Logger

Application performance

• 65% uplift in service quality ratings of “good/excellent”

• 77% reduction in cumulative monthly service downtime

• Payback in less than 1 year

First-class customer experience

© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.


Large Health Provider - Making IT relevant to business

© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.15

Board wanted to outsource internal IT dept cost

Overcoming the budget trap

•86% lower service level breaches

•30 data centers consolidated to 2 sites

•280% increase in Server to admin ratios

•$61 million in financial benefits (5 years)


Focusing IT $ on innovation

Transforming IT Service Management

Efficient self-service operations

Powered by HP Software

• HP Service & Portfolio Management

Service-centric culture

• Massive efficiencies - 11,000 IT engineers & 250,000 use self-service portal

• 36% higher IT staff productivity, supporting 43% more users

• Reduced IT costs to levels 2-2.5x lower than peers –redirected to innovation

© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted. For HP and Channel Partner internal use only.

Thank you