HP Service Manager...The Rapid Application Development (RAD) environment HPServiceManager(9.41) Page5of363. If you do not have the administrative experience necessary to apply the

HP Service ManagerSoftware Version: 9.41For the supported Windows® and UNIX® operating systems

Applications Patch Manager Guide

Document Release Date: September 2015Software Release Date: September 2015

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Contents

Chapter 1: Overview 5

Applications Patch Manager requirements 5

Implementation Overview 7

Chapter 2: Applying the Out-Of-Box Patch and Reconciling the Differences 9

Setting up a copy of your production system 9

Applying the out-of-box patch 9

Reviewing the results 10Description of View/Merge results 11

Reconciling differences 13Merging new objects with your tailored objects 13

Example of reconciling an object by using the Merge utility 14Reconciling differences between RAD applications 15

Example of reconciling a RAD difference 16

Perform additional manual tasks 16

Chapter 3: Creating and Applying the Production Patch 18

Creating the production patch 18

Testing the production patch 19

Applying the production patch 19

Perform additional manual tasks 20

Going live after applying the production patch 21

Appendix: List of objects added or updated by the 9.41 Applications Patch Release 22

Added or updated objects in Service Manager 9.41 23

Index 361

Send Documentation Feedback 362



Chapter 1: OverviewThis guide describes the HP Service Manager Applications Patch Manager and how to use it to update your applications to the latest applications release.

The HP Service Manager Applications Patch Manager enables you to keep your Service Manager applications up to date without going through a complete application upgrade. By adding incremental updates, you decrease the number of changes you will need to reconcile on your next application upgrade.

Applications patch releases include fixes and enhancements. Any changes required for those objects are described in the HP Service Manager 9.41 Release Notes.

This version of the Applications Patch Manager updates your HP Service Manager applications from version 9.40 to the latest patch. After the patch is applied, the version of your HP Service Manager applications will be 9.41.00xx. Before you can apply the applications patch, you must first install the required minimum patch version of the Service Manager 9.4x client and server. For instructions, see the HP Service Manager Interactive Installation Guide.

Topics in this section include:

l "Applications Patch Manager requirements" below

l "Implementation Overview" on page 7

Applications Patch Manager requirementsBe sure to meet the requirements before you try to apply or create an applications patch.

Required knowledgeYou should be an experienced System Administrator who is familiar with your Service Manager installation.

You should be familiar with the following:

l How your existing Service Manager system operates

l How the application files function

l How to compare records

l The Rapid Application Development (RAD) environment


If you do not have the administrative experience necessary to apply the applications patch, you may need assistance from your local application developers and database administrators. You can also contact HP Customer Support.

Required toolsAfter applying an applications patch, it is necessary to reconcile any conflicts that are discovered by the Applications Patch Manager. The utilities you will use most when reconciling conflicts include:

l Database Manager

l Display application

l Forms Designer

l Merge Utility

l RAD Editor

Required softwareService Manager system requires the following prerequisites:

l Service Manager application release level: 9.40

l Service Manager application release language: All languages for 9.41

l Service Manager client/server release level: 9.41 or greater

l The Service Manager server process must have read-write access to the database.

For detailed information, see the release notes that came with the Application Patch.

Documentation resourcesYou may require access to the following Service Manager documentation.

l Service Manager 9.41 Help Center for information about Database Manager, Display application, Forms Designer, Merge Utility, and the RAD Editor. You can access the online Help by using the HP Service Manager client or Help server.

l Service Manager 9.41 Interactive Installation Guide.

l HP Service Manager 9.41 Release Notes for information about Software Change Requests (SCRs), enhancements, and known issues. The release notes are part of the installation materials and are also available on the HP Software Support web site.

Applications Patch Manager GuideChapter 1: Overview


https://softwaresupport.hp.com/

Implementation OverviewBefore you can apply the Applications patch, you must first upgrade the client and server to the required minimum patch version. Do not upload the 9.40 data files. Then apply the applications patch on a copy of your production system. The Applications Patch Manager installs new objects and determines whether previously existing objects are identical to the ones installed originally. If an existing object is unchanged from the original object for your existing version of HP Service Manager, the Applications Patch Manager replaces it with the new object. If the object on your system is different from the original for that version, the Applications Patch Manager leaves the old object untouched. The Applications Patch Manager also installs the new object and adds a prefix (NEW9.41.00xx) to the name of the new version.

You can keep your old version, accept the new one, or merge the two versions. How much work this will require depends on whether the particular objects that this patch updates were tailored on your system, and on the specific differences that exist.

Note: Make sure that you back up the database of your production system before applying the production patch, because the only way to roll back your system after applying the production patch is to restore the database.

See the following figure for Applications Patch Manager process flows:





Chapter 2: Applying the Out-Of-Box Patch and Reconciling the DifferencesBefore you can update your tailored Service Manager system, you need to apply the out-of-box patch to a copy of that system, and then handle any objects the system could not update automatically.

This chapter explains what you need to do to apply the out-of-box patch and handle your tailored objects.


l "Setting up a copy of your production system" below

l "Applying the out-of-box patch" below

l "Reviewing the results" on the next page

l "Reconciling differences" on page 13

Setting up a copy of your production systemIn order to create the best possible production patch, create the patch on a system that replicates your production environment as closely as possible.

When setting up this system, be sure to incorporate the following:

l The same operating system version

l The same database version

l The same Service Manager client and server versions

l A copy of your production data

Applying the out-of-box patchOnce you have set up a copy of your production system, you must first upgrade the HP Service Manager client and server to the required minimum version. Do not upload the data files when installing the new server.

Follow these steps to apply the out-of-box patch to a copy of your production system:


1. Navigate to the directory where applications-9.41.00xx-patchrel.zip is located on the server.

2. Uncompress applications-9.41.00xx-patchrel.zip into the directory on the server where the production copy resides.

3. Log on to your Service Manager server as a system administrator.

4. On the Service Manager toolbar, select Window > Preferences.

5. Clear the Client side load/unload check box and click OK.

6. Go to System Administration > Ongoing Maintenance > Patch Release and select Apply Patch Release.

7. Enter the fully qualified path and file name to patchrel.unl in AppPatchMgr\SM9.40-9.41.00xx, and then click Next.

The path must be relative to the server, instead of to the client computer, if the client is not installed on the same machine as the server.

The Applications Patch Manager displays the current version of your applications and the version that will result after you apply the patch.

8. Confirm that the source and target versions listed match your current production system and the applications patch version, and then click Next to apply the patch.

When the Applications Patch Manager finishes applying the patch, it displays a message indicating that your system was successfully updated.

9. Click Finish.

You will be disconnected from your HP Service Manager server.

Reviewing the resultsAfter you apply the applications patch to your system, you will be able review the list of updated objects.

Follow these steps to review the results of the update:

1. Log on to your HP Service Manager server as a System Administrator.

2. Go to System Administration > Ongoing Maintenance > Patch Release and select View/Merge Results.

HP Service Manager displays the Applications Patch Results screen.

3. Enter optional search criteria, and then click Search.

Applications Patch Manager GuideChapter 2: Applying the Out-Of-Box Patch and Reconciling the Differences


HP Service Manager displays the results of your search. For more information, see "Description of View/Merge results" below.

4. Click a record in the list to review it.

Description of View/Merge resultsThe search criteria, search results, and a description of the applicable action for each result are described in the table below.

Field Definition

Object Name

Enter the name of the object you want to search for, or leave this field blank to return objects with any name. The object name is typically the unique identifier in the database table specified for the object type.

Object Type

Enter the type of object you want to search for, or leave this field blank to return all object types. Some of the object types you could search for are:

Application Cluster, Object, Process, ScriptLibrary, displayoption, format, formatctrl, help, joindefs, link, scmessage, screlconfig, triggers, and wizard.

Result: Added

Select this option to search for new objects that were added to the system by the patch. These objects did not exist in your system before this update.

No further action is necessary for objects with this result.

Result: Error

Select this option to search for objects that encountered an error while being updated by the Applications Patch Manager. For more information about the error, review the sm.log file and the except.log file in the patch directory.

Required Action: Fix the cause of the error in a copy of your production system, and then apply the patch again.

Result: Forced

Select this option to search for objects that were tailored on your HP Service Manager system, where the Applications Patch Manager added the new object and backed up your tailored object as a revision. You will only see this result after applying the production patch.


Patch Release Result fields and applicable actions for each result



Field Definition

Result: Previously Reconciled

Select this option to search for objects that were tailored on your HP Service Manager system, that were marked as reconciled during a previous upgrade or patch release, or where your object was not changed and the Applications Patch Manager added a new object NEW9.41.00xx<object name>.

Required Action: Choose one of the following for each object with this result.

l Keep the old version: No further action is necessary.

l Keep the new version: Select the object in the merge view and click Copy all from left to right on the tool bar.

l Merge new and old versions: Determine which of the new features should be incorporated into your tailored object, and then make the changes in your tailored object. When finished, delete the new object.

Result: Reconciled

Select this option to search for objects that you have already marked as Reconciled.


Result: Renamed

Select this option to search for objects that were tailored on your Service Manager system, and where your object was not changed and the Applications Patch Manager added a new object NEW9.41.00xx<object name>. You will only see this result after applying the out-of-box patch.

Required Action: Choose one of the following for each object with this result.

l Keep the old version: No further action is necessary.

l Keep the new version: Select the object in the merge view and click Copy all from left to right on the tool bar.

l Merge new and old versions: Determine which of the new features should be incorporated into your tailored object, and then make the changes in your tailored object. When finished, delete the new object.

Result: Updated

Select this option to search for objects that were automatically updated by the Applications Patch Manager. These are objects that were not tailored on your HP Service Manager system.


Result: Already Current

Select this option to search for objects that were already the latest version.


Patch Release Result fields and applicable actions for each result, continued



Reconciling differencesThe next step is to reconcile any differences between your tailored objects and the updated objects introduced by the applications patch.

Use the RAD Comparison Utility to assist in merging changes in RAD applications. For all other types of objects, you can use the standard HP Service Manager tools, or the Merge utility.

l "Merging new objects with your tailored objects" below

l "Reconciling differences between RAD applications" on page 15

Merging new objects with your tailored objectsAfter you have applied the out-of-box patch successfully, you are ready to reconcile the differences and merge the new objects with your tailored versions of the objects where necessary.

l Use the Merge utility to view and merge simple objects.

l Use the Merge utility to identify the changes necessary for records with complex data structures, such as formatctrl, joindefs, links, and structured arrays, but use the normal tool for tailoring these objects to integrate the necessary changes manually.

Caution: Avoid merging changes in XML records where there are instance nodes with record IDs (such as, recordid=“svcCatalog”). Changes to instance nodes with record IDs can break the primary key for a record.

Follow these steps to use the Merge utility:

1. Log in to your HP Service Manager server as a System Administrator.

2. Go to System Administration > Ongoing Maintenance > Patch Releaseand select View/Merge Results.

3. Enter optional search criteria, and then click Search.

HP Service Manager displays the results of your search. For more information, see "Description of View/Merge results" on page 11.

4. Open the record you wish to merge, right-click the detail page and then click Merge in the drop-down menu.

HP Service Manager displays both objects side-by-side in the Merge Applications Patch Records view.



Tip: The XML for the new object is shown on the left side, and the XML for your tailored object is shown on the right side with the differences highlighted.

5. For simple objects and elements, use the arrow buttons at the top of the pane to select individual changes and copy them from the new object over to your tailored object, or copy all changes from the new record to your tailored object. For complex objects, do the merge manually by using the appropriate tool for the object type.

6. Click SAVE.

7. Test the updated functionality of the merged object.

8. When you are satisfied that the object is working correctly, right-click the detail page and then click Mark as Reconciled in the drop-down menu.

9. Repeat this procedure for all changes that need to be merged.

Example of reconciling an object by using the Merge utility

For this example, before applying the patch, we tailored the displayoption record with a UniqueID of notify_email by adding some comments. After applying the out-of-box patch, the notify_email is one of the Renamed objects in the results list.

Follow these steps to merge the example form change:

1. Go to System Administration > Ongoing Maintenance > Patch Release and click View/Merge Results.


2. Specify login.prompt.g as the object name, and then click Search.

3. Right-click the detail page and then click Merge in the drop-down menu.

4. HP Service Manager displays both objects side-by-side in the Merge Applications Patch Records view.

After you compare the two forms, you decide to merge the new changes into your tailored form.

5. Use the arrow buttons at the top of the pane to select the change.

6. Click Copy All from Left to Right on the tool bar.

7. Click SAVE.

8. Log out from the Service Manager server, and then log in again.

9. Confirm that the updated label is displayed on login.





11. Specify login.prompt.g as the object name, and then click Search.

12. Right-click the detail page and then click Mark as Reconciled in the drop-down menu.

Reconciling differences between RAD applicationsUse these guidelines when reconciling differences between a tailored RAD application and the new one.

l If your company does not have a RAD license, you are not able to compare the two objects and merge the changes using the RAD Comparison Utility. However, you can automatically replace your tailored RAD application with the new one using the Merge option. For details, see "Automatically replace Renamed RAD applications" below.

l If your company has a RAD license, use the RAD Comparison Utility to compare the objects and merge the changes.

Note: The codes for RAD applications for which "Current Release Level" is not marked as the current version "SM 9.41" (instead, it is still marked as the original version, "9.40" or "9.40.xxx"), are already current with the ones in Service Manager 9.41. Therefore, you should not change the "Current Release Level" field to "SM 9.41". There are two cases in which a RAD application's "Current Release Level" may be marked as "SM 9.41":

l The RAD applications which are new in Service Manager 9.41.

l The RAD applications whose code has been changed in Service Manager 9.41.

Automatically replace Renamed RAD applications

The Merge option enables you to automatically replace your tailored RAD application with the new one.

To use this option, perform the following steps:

1. Navigate to System Administration > Ongoing Maintenance > Patch Release > View/Merge Results.

2. Locate a Renamed RAD application through a search.

3. Click More or the More Actions icon and select Merge. Service Manager will automatically create a backup of the old object by renaming it OLDSM9.4<object_name> and then rename the new object by removing the prefix NEW9.41.00xx from the object name. The result is then marked as "Reconciled."



Example of reconciling a RAD difference

For this example, we have tailored the RAD panel approval.generate by adding the expression $L.rem=“TAILORED VERSION” to the start panel. After we apply the out-of-box patch, the approval.generate is one of the Renamed objects in the results list.

Follow these steps to merge the panels:

1. Open approval.generate (the tailored version) in the RAD Editor.

2. Click More or the More Actions icon and then select Compare Applications.

3. Enter NEW9.41.00xxapproval.generate in the field for New Application Name.

4. Click Compare All on the tool bar.

5. Make a note of the Unmatched and Deleted Panels (these are the panels that you would like to analyze when reconciling differences).

In this example, the start panel appears in the Unmatched Panels column.

6. On the current session, navigate to the Start panel.

7. On another session, open NEW9.41.00xxapproval.generate, and then navigate to the Start panel.

8. After you compare the two panels, you decide that you would like to keep your tailoring. Copy the tailored expression ($L.rem=“TAILORED VERSION”) to the start panel of NEW9.41.00xxapproval.generate, then save and compile.

9. Delete your old tailored RAD application, and then rename NEW9.41.00xxapproval.generate to approval.generate.

10. Confirm the functionality of your change.



12. Specify approval.generate as the object name, and then click Search.

13. Right-click the detail page and then click Mark as Reconciled in the drop-down menu.

Perform additional manual tasksThis section lists changes that cannot be automated by the Applications Patch Manager and changes that are required only for certain customers. Make these changes before testing and backing up your system.



Adopt the logical name solutionIn previous versions of Service Manager, the logical.name field in the device table was used as both the unique identifier and display name for a CI, causing loss of CI data integrity across Service Manager modules and complexity of CI reconciliation between integration products (for example, Service Manager does not allow duplicate CI names while UCMDB does).

Service Manager 9.41 solves the problems described above with the logical name solution. Once you have upgraded to Service Manager 9.41, you need to perform additional manual tasks to adopt the solution in your production environment. For a summary of this solution and details of these manual post-upgrade tasks, see the Service Manager Logical Name Solution white paper.

Adopt Smart SearchService Manager 9.41 introduces Smart Search which enables you to search among a variety of content, including Service Manager records, SharePoint documents, static web pages, and KM documents. You can integrate multiple knowledge libraries by configuring different search connectors, so that users can search among the information that they can access.

Once you have upgraded to Service Manager 9.41, follow these steps to make sure the login.DEFAULT format control record has the expected code for the Smart Search feature:

1. Search for the login.DEFAULT format control record.

2. Click JavaScript.

3. Check whether the following codes exist:

var idolserver = new SCFile('idolserverinfo'); var rc = idolserver.doSelect('true'); if (rc === RC_SUCCESS) { vars['$lo.idol.enabled'] = idolserver['enable']; vars['$lo.idol.img.enabled'] = idolserver['image.enable']; if (vars['$lo.idol.enabled']) { vars['$G.kmsearchengine'] = 'IDOL'; } }

If these codes do not exist, you must type true in the Add field and then add these codes manually.




Chapter 3: Creating and Applying the Production PatchOnce you have handled all objects requiring reconciliation, you will create a tailored production patch and apply it to your actual production system. This chapter explains what you need to do to create a production patch and apply it to your tailored production Service Manager system.


l "Creating the production patch" below

l "Testing the production patch" on the next page

l "Applying the production patch" on the next page

l "Going live after applying the production patch" on page 21

Creating the production patchOnce you are satisfied with the results of your reconciliation process, you can create a production patch.

Note: It is recommended that you back up your database after reconciling differences to prevent unexpected data loss.

Follow these steps to create the production patch:

1. Log in to your HP Service Manager server as a System Administrator.

2. Go to System Administration > Ongoing Maintenance > Patch Release and select Create Patch Release.

The Applications Patch Manager asks you to prepare an area to contain the applications patch files that you will create. This can be referred to as the production patch directory.

a. Using the standard method for your operating system, create the production patch directory.

b. Copy the file patchrel.txt from the AppPatchMgr\SM9.40-9.41.00xx directory where you unzipped the out-of-box patch release to the production patch directory.

c. Enter the fully qualified path and file name to patchrel.txt in the production patch directory. This path must point to a location that the server can access.


3. Click Next.

The Applications Patch Manager displays the version you will create the patch for.

4. Click Next to create the patch.

The Applications Patch Manager creates the production patch in the Applications Patch Manager production patch directory.

After you test this patch and confirm that it works as desired, you will be able to apply it to your production system.

Testing the production patchAfter creating the applications patch for your production system, test it extensively. This will be an iterative process that may require several changes to patch objects and the recreation of production patches. Employ user acceptance testing verification and validate your changes.

Applying the production patchThe steps that you used to apply the out-of-box patch to the copy of your production system are the same steps you need to apply to the production patch that you created in your actual production system.

Note: When applying the patch to the production system, you must be the only user logged in to the system.

Follow these steps to apply the patch you created to your production system:

1. Have all users log out of the server.

2. Prevent users from logging into your HP Service Manager server by running the quiesce command from the operating system’s command prompt.

sm -quiesce:1

3. Open the sm.ini file. By default, the file is located on the Service Manager server in the C:\Program Files (x86)\HP\HP Service Manager\Server\RUN folder.

4. Add sessiontimeout:60 and ir_disable:1 to this file, and then save your changes.

5. Log on to your Service Manager server as a System Administrator.

6. Go to System Administration > Ongoing Maintenance > Patch Release and select Apply

Applications Patch Manager GuideChapter 3: Creating and Applying the Production Patch


Patch Release.

Service Manager displays a screen that asks you to find a file called patchrel.unl.

7. Enter the fully qualified path and file name to patchrel.unl in the production patch directory, and then click Next. The path must be relative to the server, instead of to the client computer, if the client is not installed on the same machine as the server.

The Applications Patch Manager displays the current version of your applications and the version that will result after you apply the patch.

8. Confirm that the source and target versions listed match your current production system and the applications patch version, and then click Next to apply the patch.

When the Applications Patch Manager finishes applying the patch, it displays a message indicating that your system was successfully updated.

9. Click Finish.

10. Log out from your Service Manager server, and then log in again.

11. Allow users to log in to the server by running the quiesce command from the operating system’s command prompt.

sm -quiesce:0

Perform additional manual tasksThis section lists changes that cannot be automated by the Applications Patch Manager and changes that are required only for certain customers. Make these changes before testing and backing up your system.

Adopt the logical name solutionIn previous versions of Service Manager, the logical.name field in the device table was used as both the unique identifier and display name for a CI, causing loss of CI data integrity across Service Manager modules and complexity of CI reconciliation between integration products (for example, Service Manager does not allow duplicate CI names while UCMDB does).

Service Manager 9.41 solves the problems described above with the logical name solution. Once you have upgraded to Service Manager 9.41, you need to perform additional manual tasks to adopt the solution in your production environment. For a summary of this solution and details of these manual post-upgrade tasks, see the Service Manager Logical Name Solution white paper.




Adopt Smart SearchService Manager 9.41 introduces Smart Search which enables you to search among a variety of content, including Service Manager records, SharePoint documents, static web pages, and KM documents. You can integrate multiple knowledge libraries by configuring different search connectors, so that users can search among the information that they can access.

Once you have upgraded to Service Manager 9.41, follow these steps to make sure the login.DEFAULT format control record has the expected code for the Smart Search feature:

1. Search for the login.DEFAULT format control record.

2. Click JavaScript.

3. Check whether the following codes exist:

var idolserver = new SCFile('idolserverinfo'); var rc = idolserver.doSelect('true'); if (rc === RC_SUCCESS) { vars['$lo.idol.enabled'] = idolserver['enable']; vars['$lo.idol.img.enabled'] = idolserver['image.enable']; if (vars['$lo.idol.enabled']) { vars['$G.kmsearchengine'] = 'IDOL'; } }

If these codes do not exist, you must type true in the Add field and then add these codes manually.

Going live after applying the production patchAny tailored objects that were updated by the application patch are backed up as a revision. If issues are encountered after going live, these objects can be quickly swapped back to their original tailored versions. After a period of time, you may want to delete the old revision objects.



Appendix: List of objects added or updated by the 9.41 Applications Patch ReleaseThis appendix lists the objects that have been added or updated since the HP Service Manager 9.40 applications patch release until the Service Manager 9.41 applications patch release.

Note: Each table lists only the objects added or updated in the specific release, compared to the previous release. In other words, each table is noncumulative. For example, the Service Manager 9.41 table lists only the objects added or updated in version 9.41, compared to the previous version, 9.40.

Applications Patch Manager GuideAppendix: List of objects added or updated by the 9.41 Applications Patch Release


Added or updated objects in Service Manager 9.41The following table lists the objects that are either added or updated with the HP Service Manager 9.41 applications patch release.

Object Type Object Name Result

activityactions IM Updateprobsummary Updated

activityactions Open Activitiesprobsummary Updated

activityactions Open Activitiesrequest Updated

activityactions Open ActivitiesrequestTask Updated

activityactions Save Activities_for_pd4_tobe_usedincidents Updated

activityactions Save Activitiesincidents Updated

activityactions Update Activitiescm3r Updated

activityactions Update ActivitiesimTask Updated

activityactions Update Activitiesincidents Updated

activityactions Update Activitiesprobsummary Updated

activityactions Update Activitiesrequest Updated

activityactions Update ActivitiesrequestTask Updated

activityactions Update Activitiessla Updated

Added or updated objects in SM9.41 (Part 1)

Page 23 of 363HP Service Manager (9.41)


AlertDef Incident follow-up Added

AlertDef Incident reminder Added

AlertDef Incident task follow-up Added

AlertDef Incident task reminder Added

AlertDef pending approval Added

AlertDef Problem reminder Added

AlertDef Quote reminder Added

AlertDef Request follow-up Added

AlertDef Request reminder Added

AlertDef SLA - Objective 30 mins from expiration Updated

Application Cluster add.new.dbdict.field Updated

Application Cluster add.stathistory.record Updated

Application Cluster alert.process Updated

Application Cluster alert.schedule Updated

Application Cluster am.retrieve.relations Updated

Application Cluster am.save.cigroup Updated

Application Cluster am.setup.globals Updated

Application Cluster apm.alert Updated

Added or updated objects in SM9.41 (Part 1), continued

Page 24 of 363


HP Service Manager (9.41)


Application Cluster apm.bg.edit Updated

Application Cluster apm.cleanup.categories Updated

Application Cluster apm.compute.linked.close Updated

Application Cluster apm.global.initer Updated

Application Cluster apm.problem.canclose Updated

Application Cluster apm.reopen.problem Updated

Application Cluster apm.save.problem Updated

Application Cluster apm.server.initer Updated

Application Cluster apm.setup.globals Updated

Application Cluster apm.upgrade.build.other Updated

Application Cluster apm.upgrade.build.process Updated

Application Cluster apm.upgrade.builder.pd Updated

Application Cluster apm.upgrade.convert.preSM930 Updated

Application Cluster apm.upgrade.convert.preSM940 Updated

Application Cluster apm.upgrade.create.ux Added

Application Cluster apm.upgrade.data Updated

Application Cluster apm.upgrade.datadict Updated

Application Cluster apm.upgrade.dbdict Updated


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Application Cluster apm.upgrade.get.utility.path.ux Added

Application Cluster apm.upgrade.load.transfer.ux Added

Application Cluster apm.upgrade.main.ux Added

Application Cluster apm.upgrade.rename Updated

Application Cluster apm.upgrade.revision.new.dbdict Updated

Application Cluster apm.upgrade.update.dbdict Updated

Application Cluster apm.upgrade.verify.sql.ux Added

Application Cluster apm.upgrade.view.pdmigrate.result Added

Application Cluster apm.upgrade.wizard.dbdict.ux Added

Application Cluster apm.upgrade.wizard.ux Added

Application Cluster apm.upgrade.write.file Updated

Application Cluster apply.requestModel Updated

Application Cluster approval.approve Updated

Application Cluster approval.delegation.get.groups Updated

Application Cluster approval.generate Updated

Application Cluster approval.inbox Updated

Application Cluster approval.init Updated

Application Cluster axces.map.fields Updated


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Application Cluster axces.sm Updated

Application Cluster baseline.add.record Updated

Application Cluster calendar.calc.date.pos.ignore.holiday Added

Application Cluster calendar.calc.interval.ignore.holiday Added

Application Cluster cc.convert.profile Updated

Application Cluster cc.incident.canclose Updated

Application Cluster cc.incidents.toconfirm Updated

Application Cluster cc.open.from.menu Updated

Application Cluster cc.qopensave Updated

Application Cluster cc.save Updated

Application Cluster cc.save.incident Updated

Application Cluster cc.search Updated

Application Cluster cc.set.linked Updated

Application Cluster cc.setup.globals Updated

Application Cluster change.copy Updated

Application Cluster change.new Updated

Application Cluster change.prompt.close Updated

Application Cluster cm.canceltasks.mass Updated


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Application Cluster cm.close.save Updated

Application Cluster CM.get.deviceID Updated

Application Cluster cm.search Updated

Application Cluster cm3.last.task.process Updated

Application Cluster cm3r.category.maint Updated

Application Cluster cm3r.main Updated

Application Cluster cm3r.phase.maint Updated

Application Cluster cm3t.category.maint Updated

Application Cluster cm3t.phase.maint Updated

Application Cluster content.filter Updated

Application Cluster ct.setup.globals Updated

Application Cluster database Updated

Application Cluster dbdict.utility Updated

Application Cluster dde.export.fetchrows Updated

Application Cluster ddm.processData Updated

Application Cluster display Updated

Application Cluster dme.display Updated

Application Cluster document.new Updated


Page 28 of 363




Application Cluster edit.link.line Updated

Application Cluster file.load Updated

Application Cluster fill Updated

Application Cluster fill.recurse Updated

Application Cluster Filter.edit Updated

Application Cluster filterCriteriaDataType Updated

Application Cluster find Updated

Application Cluster format.cint Updated

Application Cluster go.add.new.dbdict.field Updated

Application Cluster icm.access Updated

Application Cluster idol.open.search.result Added

Application Cluster im.addpage Updated

Application Cluster im.close Updated

Application Cluster im.link Updated

Application Cluster im.save Updated

Application Cluster im.save.problem Updated

Application Cluster im.unsuspend Updated

Application Cluster incident.matching Updated


Page 29 of 363




Application Cluster kill.inactive.setup Updated

Application Cluster km.environment Updated

Application Cluster launch.idol.problem.hunter Updated

Application Cluster login.call.format.cadd Added

Application Cluster mail.send.appl Updated

Application Cluster notify Updated

Application Cluster ocm.category.create Updated

Application Cluster ocm.setup.environment Updated

Application Cluster ocml.log.receipt.post Updated

Application Cluster patco.rt.calc.next Updated

Application Cluster patco.rt.demand Updated

Application Cluster pm.alert Updated

Application Cluster pm.check.assign Updated

Application Cluster process.icm.build.maps Updated

Application Cluster QBE Updated

Application Cluster rca.setup.globals Updated

Application Cluster rca.setup.search Updated

Application Cluster report.calccharts Added


Page 30 of 363




Application Cluster report.export Updated

Application Cluster report.export.misc Updated

Application Cluster request.new Updated

Application Cluster review.select.groups Updated

Application Cluster rm.search Updated

Application Cluster rm.subtotal Updated

Application Cluster rml.update Updated

Application Cluster rmo.create.order Updated

Application Cluster rmq.close Updated

Application Cluster rpsch.search Updated

Application Cluster Rule.callExternal Updated

Application Cluster Rule.callNotify Updated

Application Cluster Rule.callProcess Updated

Application Cluster Rule.callScript Updated

Application Cluster Rule.callWizard Updated

Application Cluster Rule.caseExchange Updated

Application Cluster Rule.sendHTMLEmail Updated

Application Cluster Ruleset.run Updated


Page 31 of 363




Application Cluster sc.knowledge Updated

Application Cluster sca.write Updated

Application Cluster scauto.build.maps Updated

Application Cluster scm.advanced Updated

Application Cluster screlate Updated

Application Cluster screlate.associate Updated

Application Cluster sd.catalog.request Updated

Application Cluster sd.catalog.request.km Added

Application Cluster sd.get.request.info Updated

Application Cluster se.base.method Updated

Application Cluster se.folder.check Updated

Application Cluster se.get.link Updated

Application Cluster se.get.object Updated

Application Cluster se.get.workflowPhase Updated

Application Cluster se.list.engine Updated

Application Cluster se.lock.object Updated

Application Cluster se.search.engine Updated

Application Cluster se.smartsearch Updated


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Application Cluster se.view.engine Updated

Application Cluster se.write.workflowHistory Updated

Application Cluster secRoleBasedAccess Updated

Application Cluster set.login.globalvars Updated

Application Cluster setup.module.licensing Updated

Application Cluster sla.change.state.wrapper Updated

Application Cluster sla.confirm.outage Updated

Application Cluster sla.delete.sloresponse Updated

Application Cluster sla.escalate.problem Updated

Application Cluster sla.refresh.active Updated

Application Cluster sla.refresh.active.wrapper Updated

Application Cluster sla.state.check Updated

Application Cluster sladef.search Updated

Application Cluster sm.update.affected.services Updated

Application Cluster sm.upgrade.ux Added

Application Cluster Subscriptions.select.subscriptions Updated

Application Cluster survey.search Updated

Application Cluster svcCat.add.item.to.cart Updated


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Application Cluster svcCat.call.fulfillment Updated

Application Cluster svcCat.create.request Updated

Application Cluster svcCat.display.cart.item Updated

Application Cluster svcCat.display.catalog Updated

Application Cluster svcCat.display.item Updated

Application Cluster svcCat.duplicate.template Updated

Application Cluster svcCat.get.bundle.opts.sub Updated

Application Cluster svcCat.init.interface Updated

Application Cluster system.setparms Updated

Application Cluster system.status Updated

Application Cluster tableAccess.modify Updated

Application Cluster test.date.calcs Updated

Application Cluster test.decide.coverage Updated

Application Cluster test.outage.spreading Updated

Application Cluster tp.search Updated

Application Cluster trigger.cm3r.pre.edit Updated

Application Cluster trigger.cm3t.pre.edit Updated

Application Cluster trigger.config.baseline Updated


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Application Cluster trigger.imtask.pre.edit Updated

Application Cluster trigger.incdepends.after.add Updated

Application Cluster trigger.incdepends.after.update Updated

Application Cluster trigger.incidents.after.update Updated

Application Cluster trigger.incidents.after.update.svc Updated

Application Cluster trigger.incidents.before.post Updated

Application Cluster trigger.operator.check Updated

Application Cluster trigger.PM.pre.edit Updated

Application Cluster trigger.probsummary.edit Updated

Application Cluster trigger.probsummary.post.edit Updated

Application Cluster trigger.request.sla Updated

Application Cluster trigger.rootcause.pre.edit Updated

Application Cluster us.check.depend.canclose Updated

Application Cluster us.create.record Updated

Application Cluster us.dump.delimited Updated

Application Cluster us.fill Updated

Application Cluster us.fill.display Updated

Application Cluster us.fill.xml Updated


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Application Cluster us.gen.datadict Updated

Application Cluster us.get.end.of.business.day Added

Application Cluster us.get.end.of.day Updated

Application Cluster us.link Updated

Application Cluster us.linker.remove Updated

Application Cluster us.notify Updated

Application Cluster us.process.reminder Updated

Application Cluster us.rebuild.group Updated

Application Cluster us.save.relation Updated

Application Cluster us.set.reminder Updated

Application Cluster us.unload.delete Updated

Application Cluster user.preferences Updated

Application Cluster wizard.run Updated

bdmmapping incident1.1 Updated

bdmmapping incident1.2 Updated

calendarFilterEditForm 1 Updated




Page 36 of 363




cascadeupd device4 Updated

category complaint Updated

category incident Updated

category request for change Updated

category request for information Updated

civisualizationdevice applicationBack-up Updated

civisualizationdevice applicationBusiness Updated

civisualizationdevice applicationInternet/Web Updated

civisualizationdevice applicationnone Updated

civisualizationdevice bizserviceApplication Service Updated

civisualizationdevice bizserviceInfrastructure Service Updated

civisualizationdevice bizservicenone Updated

civisualizationdevice cigroupnone Updated

civisualizationdevice computerDumb Terminal Updated

civisualizationdevice computerLaptop Updated

civisualizationdevice computernone Updated

civisualizationdevice computerTower Updated

civisualizationdevice DEFAULTDEFAULT Updated


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civisualizationdevice displaydevicenone Updated

civisualizationdevice furnishingsnone Updated

civisualizationdevice handheldsGPS Device Updated

civisualizationdevice handheldsnone Updated

civisualizationdevice handheldsPDA Updated

civisualizationdevice mainframenone Updated

civisualizationdevice networkcomponentsFirewall Updated

civisualizationdevice networkcomponentsGateway Updated

civisualizationdevice networkcomponentsHub Updated

civisualizationdevice networkcomponentsModem Updated

civisualizationdevice networkcomponentsNetwork Interface Card Updated

civisualizationdevice networkcomponentsnone Updated

civisualizationdevice networkcomponentsRouter Updated

civisualizationdevice networkcomponentsSwitch Updated

civisualizationdevice officeelectronicsCamera Updated

civisualizationdevice officeelectronicsCopy Machine Updated

civisualizationdevice officeelectronicsFax Machine Updated

civisualizationdevice officeelectronicsMultifunction Updated


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civisualizationdevice officeelectronicsnone Updated

civisualizationdevice officeelectronicsPrinter Updated

civisualizationdevice softwarelicensenone Updated

civisualizationdevice softwarelicenseOutlook Updated

civisualizationdevice softwarelicenseUtility Software License Updated

civisualizationdevice storageCDRW Updated

civisualizationdevice storageDirect Attached Storage (DAS) Updated

civisualizationdevice storageNetwork Attached Storage (NAS) Updated

civisualizationdevice storagenone Updated

civisualizationdevice telecomDesk Phone Updated

civisualizationdevice telecomnone Updated

civisualizationdevice telecomPBX Updated

cm3rcatphase Change Approval Updated

cm3rcatphase Subscription Approval Updated

counters dept Added

counters kmattachmenttoken Added

counters SharePointUserMapping Added

counters svcAdvanceSearchConfig Added


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counters svcDisplay Added

counters svcSrcSurveyConfig Added

counters timeDuration4cm3r Added

counters timeDuration4cm3t Added

counters timeDuration4imTask Added

counters timeDuration4incidents Added

counters timeDuration4probsummary Added

counters timeDuration4request Added

counters timeDuration4requestTask Added

counters timeDuration4rootcause Added

counters timeDuration4rootcausetask Added

counters timeDuration4svcCartItem Added

counters TodoAlertList Added

ddmRule ucmdbBusinessService Updated

ddmRule ucmdbNode Updated

ddmRule ucmdbRunningSoftware Updated

devtype Computer Updated

devtype Mainframe Updated


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devtype Network Components Updated

devtype Storage Updated

displayevent idol.hta.im_custom Updated

displayevent kmquery.default_requestlink_idol_enable Added

displayoption am.display.joinfile_clone Updated

displayoption am.search_new Updated

displayoption apm.edit.problem_gs_assistant Added

displayoption apm.edit.problem_openph Updated

displayoption apm.edit.problem_send_survey Added

displayoption apm.edit.problem_usesolution Updated

displayoption apm.first_gs_assistant Added

displayoption assignmentExecutorAssignee.view_#assignmentExecutor.cancel Updated

displayoption assignmentExecutorAssignee.view_#assignmentExecutor.close Updated

displayoption assignmentExecutorAssignee.view_#assignmentExecutor.pickupAssignee Updated

displayoption assignmentExecutorGroup.view_#assignmentExecutor.cancel Updated

displayoption assignmentExecutorGroup.view_#assignmentExecutor.close Updated

displayoption assignmentExecutorGroup.view_#assignmentExecutor.pickupGroup Updated

displayoption cate2idol2.view_apply Updated


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displayoption cc.edit.incident_gs_assistant Added

displayoption cc.edit.incident_openhta Added

displayoption cc.edit.incident_send_survey Added

displayoption cc.edit.incident_usesolution Updated

displayoption cc.edit.incident_viewapprovallog Added

displayoption cc.find.related_problem Updated

displayoption cc.first_create Updated

displayoption cc.first_gs_assistant Added

displayoption change.open.display_gs_assistant Added

displayoption change.view_gs_assistant Added

displayoption change.view_redraw Updated

displayoption cirelate.search_fill Updated

displayoption cirelate.search_find Updated

displayoption cm.search.display_advanced Updated

displayoption cm.view.display_do nothing_5 Updated

displayoption cm.view.display_gs_assistant Added

displayoption cm.view.display_kmauthor Added

displayoption cm.view.display_send_survey Added


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displayoption cm3rcategory.view_newWorkflow Updated

displayoption cm3rcategory.view_save Updated

displayoption ddmReconcile.search_add Updated

displayoption ddmReconcile.view_add Added

displayoption ddmReconcile.view_checkquery Added

displayoption ddmReconcile.view_save Updated

displayoption displayscreen.view_showin Updated

displayoption environment.view_addlibrary Added

displayoption environment.view_back Updated

displayoption environment.view_backnosave Updated

displayoption environment.view_idolmonitor Added

displayoption environment.view_kmbase Added

displayoption environment.view_refresh_km Added

displayoption environment.view_reindexlibrary Added

displayoption environment.view_search_action Added

displayoption environment.view_search_preconditions Added

displayoption environment.view_selectlibrary Added

displayoption environment.view_stop_words Added


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displayoption idol.hta.im_changeanalyticsaction Added

displayoption idol.hta.im_clearfilters Updated

displayoption idol.hta.im_findhottopics Updated

displayoption idol.hta.pm_changeanalyticsaction Added

displayoption idol.hta.pm_clearfilter Updated

displayoption idol.hta.sd_changeanalyticsaction Added

displayoption idol.hta.sd_clearfilters Updated

displayoption idol.migrate_cancel Added

displayoption idol.migrate_ok Added

displayoption idol.migrate_test Added

displayoption idol.monitor_back Added

displayoption idol.monitor_save Added

displayoption idol.quick.new.interaction_quickticket Updated

displayoption idol.quick.new.interaction_quickticket4pd Updated

displayoption idol.quick.new.interaction_quickticket4slpd Added

displayoption idol.quick.new.interaction_refresh_1 Added

displayoption idolhta.list_add Added

displayoption idolhta.list_redraw Added


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displayoption idolhta.list_select.file Added

displayoption idolhta.list_select.one.hta Added

displayoption idolhta.list_start.index Added

displayoption idolhta.list_stop.index Added

displayoption idolhta.setparent_newparent Added

displayoption idolhta.setparent_proceed Added

displayoption idolhta.setparent_redraw Added

displayoption idolhta.setparent_selectparentdetail Added

displayoption idolhta.setparent_selectrecord Added

displayoption idolpbmhunter.search_redraw_1 Updated

displayoption idolpbmhunter.view.edit.mlf4contents Added

displayoption idolpbmhunter.view.edit.mlf4groupby Added

displayoption idolpbmhunter.view.edit.multi.field Added

displayoption idolpbmhunter.view_add Updated

displayoption idolpbmhunter.view_delete Updated

displayoption idolpbmhunter.view_ok Updated

displayoption idolpbmhunter.view_querybuilder Updated

displayoption idolpbmhunter.view_refresh Updated


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displayoption idolpbmhunter.view_save Updated

displayoption idolserverinfo.view_add_sharepoint Added

displayoption idolserverinfo.view_addfs Added

displayoption idolserverinfo.view_addhttp Added

displayoption idolserverinfo.view_back Updated

displayoption idolserverinfo.view_backnosave Updated

displayoption idolserverinfo.view_deleteconnector Added

displayoption idolserverinfo.view_deletefs Added

displayoption idolserverinfo.view_deletehttp Added

displayoption idolserverinfo.view_global_search Added

displayoption idolserverinfo.view_idolmonitor Added

displayoption idolserverinfo.view_migrate Added

displayoption idolserverinfo.view_ok Updated

displayoption idolserverinfo.view_refreshstatus Added

displayoption idolserverinfo.view_save Updated

displayoption idolserverinfo.view_syncuser Added

displayoption idolserverinfo.view_testcfsconn Added

displayoption idolserverinfo.view_testfsconn Added


Page 46 of 363




displayoption idolserverinfo.view_testhttpconn Added

displayoption idolserverinfo.view_testsharepointconn Added

displayoption idoltools.add_cancel Added

displayoption idoltools.add_ok Added

displayoption idoltools.add_test Added

displayoption idoltools.addgs Added

displayoption idoltools.addis Added

displayoption idoltools.addsa Added

displayoption idoltools.change_template Updated

displayoption idoltools.change_template_idol_enable Added

displayoption idoltools.redistribute Added

displayoption idoltools.refresh Added

displayoption idoltools.run_command Updated

displayoption idoltools.showstatus_gs Added

displayoption idoltools.showstatus_gsp Added

displayoption idoltools.showstatus_gsproxy Added

displayoption idoltools.showstatus_is Added

displayoption idoltools.showstatus_isproxy Added


Page 47 of 363




displayoption idoltools.showstatus_main Added

displayoption idoltools.showstatus_mainproxy Added

displayoption idoltools.showstatus_sa Added

displayoption idoltools.templates Added

displayoption imIncident.list.problems_openph Updated

displayoption imIncident.new_gs_assistant Added

displayoption imIncident.view_gs_assistant Added

displayoption imIncident.view_openph Updated

displayoption inbox.search_search Updated

displayoption inbox.view.calcmultifield1 Added





displayoption inbox.view.calcquery1 Added





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displayoption inbox.view.change.aggregation.type Updated

displayoption inbox.view.change.chart.type Updated

displayoption inbox.view.change2timeduration Added

displayoption inbox.view.changecalcagg Added

displayoption inbox.view.changecalcfield Added

displayoption inbox.view.changemodel Added

displayoption inbox.view.checkcalcquery1 Added





displayoption inbox.view.checkquery Added

displayoption inbox.view.durationmultifield1 Added

displayoption inbox.view.durationmultifield2 Added

displayoption inbox.view.runnow4calcchart Added

displayoption inbox.view_calcrefresh Added

displayoption inbox.view_export/unload Updated


Page 49 of 363




displayoption jsunit.displayResults_back Added

displayoption jsunit.displayTest_back Added

displayoption jsunit.displayTest_compile Added

displayoption jsunit.displayTest_run Added

displayoption jsunit.displayTest_save Added

displayoption jsunit.main_back Added

displayoption jsunit.main_load Added

displayoption jsunit.main_load_action_test Added

displayoption jsunit.main_new Added

displayoption jsunit.main_run Added

displayoption km.viewcandidate_usesolution Updated

displayoption km.viewcandidate_useworkaround Updated

displayoption kmdocFlow.view_usesolution Updated

displayoption kmdocument.view_usesolution Updated

displayoption kmknowledgebase.search_back Updated

displayoption kmknowledgebase.view_add_idol_enable Added

displayoption kmknowledgebase.view_back Updated

displayoption kmknowledgebase.view_backnosave Updated


Page 50 of 363




displayoption kmknowledgebase.view_changetable_idol_enable Added

displayoption kmknowledgebase.view_querybuilder Added

displayoption kmknowledgebase.view_selectconnector Added

displayoption kmknowledgebase.view_selecterror_idol_enable Added

displayoption kmknowledgebase.view_usermapping Added

displayoption kmknowledgebaseerrors.open_back Updated

displayoption kne.view_gs_assistant Added

displayoption pbm.open_gs_assistant Added

displayoption pbm.search.decision Added

displayoption pbm.search.decision_knownerror Added

displayoption pbm.search.decision_problem Added

displayoption pbm.view_gs_assistant Added

displayoption pbm.view_openhta Added

displayoption pbm.view_selectRel Updated

displayoption prodCatalogCategory.list_massunload Updated

displayoption prodCatalogCategory.list_massupdate Updated

displayoption rca.view_gs_assistant Added

displayoption rca.view_openhta Added


Page 51 of 363




displayoption rca.view_send_survey Added

displayoption relation.view_goDefinition Updated

displayoption report.get.field_cancel Added

displayoption report.get.field_finish Added

displayoption report.get.field_next Added

displayoption report.get.field_next_1 Added


displayoption report.get.field_next_2_fields Added


displayoption report.get.field_next_3_fields Added


displayoption rm.request.list.request_massapprove Updated

displayoption rm.request.list.request_massupdate Updated

displayoption rm.request.search_views Updated

displayoption rm.request.view_audithistory Updated

displayoption rm.request.view_gs_assistant Added

displayoption rm.requestTask.list_masscancel Updated

displayoption rm.requestTask.list_massupdate Updated


Page 52 of 363




displayoption rm.requestTask.search_views Updated

displayoption rm.requestTask.view_audithistory Updated

displayoption rmCategory.list_export/unload Updated

displayoption rmCategory.list_massupdate Updated

displayoption rmq.main.display_gs_assistant Added

displayoption rmq.main.display_kmauthor Added

displayoption rmq.main.display_kmsearch Added

displayoption rmq.main.display_send_survey Added

displayoption RuleSet.view_newGroup Updated

displayoption RuleSet.view_newRule Updated

displayoption sd.delegate_Cancel Added

displayoption sd.delegate_CancelInteraction Added

displayoption sd.delegate_fill Added

displayoption sd.delegate_find Added

displayoption sd.new_back Updated

displayoption sd.new_catalog Updated

displayoption sd.new_gs_assistant Added

displayoption sd.new_runcontext Updated


Page 53 of 363




displayoption sd.new_savenew Updated

displayoption sd.new_savenew2 Updated

displayoption sd.view_alert.log Updated

displayoption sd.view_approve Updated

displayoption sd.view_back Updated

displayoption sd.view_deny Updated

displayoption sd.view_editcart Updated

displayoption sd.view_essclone Updated

displayoption sd.view_gs_assistant Added

displayoption sd.view_ok Updated

displayoption sd.view_openhta Added

displayoption sd.view_retract Updated

displayoption sd.view_runcontext Updated

displayoption sd.view_save Updated

displayoption sd.view_savenew Updated

displayoption sd.view_savenew2 Updated

displayoption sd.view_viewapproval Added

displayoption sd.view_viewapprovallog Added


Page 54 of 363




displayoption SharePointUserMapping.add_add Added

displayoption SharePointUserMapping.add_back Added

displayoption SharePointUserMapping.add_delete Added

displayoption SharePointUserMapping.add_fill Added

displayoption SharePointUserMapping.add_find Added

displayoption SharePointUserMapping.add_next Added

displayoption SharePointUserMapping.add_ok Added

displayoption SharePointUserMapping.add_previous Added

displayoption SharePointUserMapping.add_save Added

displayoption SharePointUserMapping.search_add Added

displayoption SharePointUserMapping.search_fill Added

displayoption SharePointUserMapping.search_find Added

displayoption SharePointUserMapping.search_search Added

displayoption SharePointUserMapping.view_add Added

displayoption SharePointUserMapping.view_back Added

displayoption SharePointUserMapping.view_fill Added

displayoption SharePointUserMapping.view_find Added

displayoption SharePointUserMapping.view_next Added


Page 55 of 363




displayoption SharePointUserMapping.view_previous Added

displayoption SharePointUserMapping_delete Added

displayoption SharePointUserMapping_ok Added

displayoption SharePointUserMapping_save Added

displayoption svcCat.edit.approval.addCond_fillDF Added

displayoption svcCat.edit.approval.addCond_redraw Updated

displayoption svcCatalog.search_newcollection Updated

displayoption svcOptionsTemplate.view_xmlfill Added

displayoption timeDurationControl.view_add Added

displayoption timeDurationControl.view_back Added

displayoption timeDurationControl.view_backnosave Added

displayoption timeDurationControl.view_createrevision Added

displayoption timeDurationControl.view_customsort Added

displayoption timeDurationControl.view_delete Added

displayoption timeDurationControl.view_do nothing Added

displayoption timeDurationControl.view_do nothing_1 Added




Page 56 of 363








displayoption timeDurationControl.view_export/unload Added

displayoption timeDurationControl.view_fill Added

displayoption timeDurationControl.view_find Added

displayoption timeDurationControl.view_inbox.save Added

displayoption timeDurationControl.view_irquery Added

displayoption timeDurationControl.view_massadd Added

displayoption timeDurationControl.view_massdelete Added

displayoption timeDurationControl.view_massunload Added

displayoption timeDurationControl.view_massupdate Added

displayoption timeDurationControl.view_menu Added

displayoption timeDurationControl.view_next Added

displayoption timeDurationControl.view_ok Added

displayoption timeDurationControl.view_previous Added

displayoption timeDurationControl.view_refresh Added


Page 57 of 363




displayoption timeDurationControl.view_save Added

displayoption timeDurationControl.view_validitylookup Added

displayoption timeDurationControl.view_viewrevision Added

displayoption timeDurationControl.view_views Added

displayoption timeDurationControl.view_xmlfill Added

displayoption upgraderesults.view_compare Updated

displayoption upgraderesults.view_comparerad Updated

displayoption upgraderesults.view_merge Updated

displayoption us.fill.qbe.xml_back Added

displayoption us.fill.qbe.xml_cancel Added

displayoption us.fill.qbe.xml_skip Updated

displayoption us.fill.qbe_back Added

displayoption us.fill.qbe_cancel Added

displayoption us.fill.qbe_skip Updated

displayoption wiz.slo.resp.probsummary_cancel Added

displayoption wiz.slo.resp.probsummary_fill Added

displayoption wiz.slo.resp.probsummary_find Added

displayoption wiz.slo.resp.probsummary_finish Added


Page 58 of 363




displayoption wiz.slo.resp.probsummary_next Added

displayoption wiz.slo.resp.probsummary_previous Added

displayoption wizard.display.smis.param_test Added

displayoption wizard.display.srcsearchable.fields.add_cancel Added

displayoption wizard.display.srcsearchable.fields.add_change_field Added

displayoption wizard.display.srcsearchable.fields.add_fill Added

displayoption wizard.display.srcsearchable.fields.add_find Added

displayoption wizard.display.srcsearchable.fields.add_finish Added

displayoption wizard.display.srcsearchable.fields.add_next Added

displayoption wizard.display.srcsearchable.fields.add_previous Added

displayoption wizard.display.srcsearchable.fields.edit_fill Added

displayoption wizard.display.srcsearchable.fields.edit_find Added

displayoption wizard.display.srcsearchable.fields.edit_finish Added

displayoption wizard.display.srcsearchable.fields.edit_next Added

displayoption wizard.display.srcsearchable.fields.edit_next_4 Added

displayoption wizard.display.srcsearchable.fields.edit_previous Added

displayoption wizard.display.srcsearchable.fields.list_add_new Added

displayoption wizard.display.srcsearchable.fields.list_cancel Added


Page 59 of 363




displayoption wizard.display.srcsearchable.fields.list_change_company Added

displayoption wizard.display.srcsearchable.fields.list_edit Added

displayoption wizard.display.srcsearchable.fields.list_fill Added

displayoption wizard.display.srcsearchable.fields.list_find Added

displayoption wizard.display.srcsearchable.fields.list_finish Added

displayoption wizard.display.srcsearchable.fields.list_move_down Added

displayoption wizard.display.srcsearchable.fields.list_move_up Added

displayoption wizard.display.srcsearchable.fields.list_remove Added

displayoption wizard.display.srcsurvey.fields.add_cancel Added

displayoption wizard.display.srcsurvey.fields.add_fill Added

displayoption wizard.display.srcsurvey.fields.add_find Added

displayoption wizard.display.srcsurvey.fields.add_next Added

displayoption wizard.display.srcsurvey.fields.add_next_1 Added

displayoption wizard.display.srcsurvey.fields.add_next_2 Added

displayoption wizard.display.srcsurvey.fields.add_previous Added

displayoption wizard.display.srcsurvey.fields.edit_cancel Added

displayoption wizard.display.srcsurvey.fields.edit_fill Added

displayoption wizard.display.srcsurvey.fields.edit_find Added


Page 60 of 363




displayoption wizard.display.srcsurvey.fields.edit_next Added

displayoption wizard.display.srcsurvey.fields.edit_next_1 Added

displayoption wizard.display.srcsurvey.fields.edit_previous Added

displayoption wizard.display.srcsurvey.fields.list_cancel Added

displayoption wizard.display.srcsurvey.fields.list_fill Added

displayoption wizard.display.srcsurvey.fields.list_find Added

displayoption wizard.display.srcsurvey.fields.list_next Added

displayoption wizard.display.srcsurvey.fields.list_next_1 Added






displayoption wizard.dynamic.field.validation.1.string_datachange100 Added

displayoption WorkflowPhase.view_showin Updated

displayscreen agreement.viewENG Updated

displayscreen am.display.joinfileENG Updated

displayscreen am.new.deviceENG Updated


Page 61 of 363




displayscreen am.searchENG Updated

displayscreen apm.search.problem.displayENG Updated

displayscreen cc.edit.incidentENG Updated

displayscreen change.open.displayENG Updated

displayscreen change.viewENG Updated

displayscreen datadict.viewENG Updated

displayscreen environment.viewENG Updated

displayscreen ess.SD.close.surveyENG Updated

displayscreen Filter.edit.addFilterENG Updated

displayscreen idol.hta.imENG Updated

displayscreen idol.hta.pmENG Updated

displayscreen idol.hta.sdENG Updated

displayscreen idol.migrateENG Added

displayscreen idol.monitorENG Added

displayscreen idolhta.listENG Added

displayscreen idolhta.setparentENG Added

displayscreen idolserverinfo.viewENG Updated

displayscreen idoltools.addENG Added


Page 62 of 363




displayscreen idoltools_idol_enableENG Added

displayscreen imIncident.newENG Updated

displayscreen imIncident.viewENG Updated

displayscreen imTask.viewENG Updated

displayscreen inbox.viewENG Updated

displayscreen jsunit.displayResultsENG Added

displayscreen jsunit.displayTestENG Added

displayscreen jsunit.mainENG Added

displayscreen kmdocFlow.openENG Updated

displayscreen kmdocFlow.viewENG Updated

displayscreen kmknowledgebase.view_idol_enableENG Added

displayscreen kmquery.defaultENG Updated

displayscreen operator.searchENG Updated

displayscreen operator.viewENG Updated

displayscreen pbm.openENG Updated

displayscreen pbm.search.decisionENG Added

displayscreen pbm.searchENG Updated

displayscreen pbm.task.openENG Updated


Page 63 of 363




displayscreen pbm.task.viewENG Updated

displayscreen pbm.viewENG Updated

displayscreen report.get.fieldENG Added

displayscreen rm.request.newENG Updated

displayscreen rm.request.viewENG Updated

displayscreen rm.requestModel.newENG Updated

displayscreen rm.requestTask.newENG Updated

displayscreen rm.requestTask.viewENG Updated

displayscreen rm.search.requestENG Updated

displayscreen sd.delegateENG Added

displayscreen sd.newENG Updated

displayscreen sd.viewENG Updated

displayscreen sharedCategory.viewENG Updated

displayscreen SharePointUserMapping.addENG Added

displayscreen SharePointUserMapping.searchENG Added

displayscreen SharePointUserMapping.viewENG Added

displayscreen subscription.viewENG Updated

displayscreen SurveyDefinition.viewENG Updated


Page 64 of 363




displayscreen svcCat.display.itemENG Updated

displayscreen svcCat.edit.approval.addCondENG Updated

displayscreen timeDurationControl.viewENG Added

displayscreen timeperiodDefinition.newENG Updated

displayscreen timeperiodDefinition.viewENG Updated

displayscreen us.fill.qbe.xmlENG Updated

displayscreen us.fill.qbeENG Updated

displayscreen us.fill.searchENG Updated

displayscreen wiz.slo.resp.probsummaryENG Added

displayscreen wizard.display.srcsearchable.fields.addENG Added

displayscreen wizard.display.srcsearchable.fields.editENG Added

displayscreen wizard.display.srcsearchable.fields.listENG Added

displayscreen wizard.display.srcsurvey.fields.addENG Added

displayscreen wizard.display.srcsurvey.fields.editENG Added

displayscreen wizard.display.srcsurvey.fields.listENG Added

displayscreen wizard.dynamic.field.validation.1.stringENG Updated

environment inventory management Updated

environment knowledge management Updated


Page 65 of 363




erddef cm3rtimeDuration4cm3r{"number"}{"foreign.key"} Added

erddef cm3ttimeDuration4cm3t{"number"}{"foreign.key"} Added

erddef imTasktimeDuration4imTask{"id"}{"foreign.key"} Added

erddef incidentstimeDuration4incidents{"incident.id"}{"foreign.key"} Added

erddef probsummarytimeDuration4probsummary{"number"}{"foreign.key"} Added

erddef requestTasktimeDuration4requestTask{"number"}{"foreign.key"} Added

erddef requesttimeDuration4request{"number"}{"foreign.key"} Added

erddef rootcausetasktimeDuration4rootcausetask{"id"}{"foreign.key"} Added

erddef rootcausetimeDuration4rootcause{"id"}{"foreign.key"} Added

eventmap problem openinput11 Updated

eventmap problem openinput12 Updated

eventmap problem updateinput11 Updated

eventmap problem updateinput12 Updated

eventregister pmc1axces.apm Updated

eventregister pmo1axces.apm Updated

extaccess CatalogByLanguageServiceCatalogAPI Updated

extaccess CEIncidentsPushCaseExchange With SMIS Updated

extaccess ChangeRCChangeManagement Updated


Page 66 of 363




extaccess ChangeTaskRCChangeManagement Updated

extaccess ComputerConfigurationManagement Updated

extaccess DeviceConfigurationManagement Updated

extaccess DisplayDeviceConfigurationManagement Updated

extaccess FurnishingConfigurationManagement Updated

extaccess HandHeldDeviceConfigurationManagement Updated

extaccess InteractionApprovalCountServiceCatalogAPI Updated

extaccess InteractionInboxServiceCatalogAPI Updated

extaccess InteractionInfoServiceCatalogAPI Updated

extaccess InteractionServiceDesk Updated

extaccess KMDocumentServiceCatalogAPI Added

extaccess KMQueryServiceCatalogAPI Added

extaccess kmstopwordServiceCatalogAPI Added

extaccess MainFrameConfigurationManagement Updated

extaccess NetworkDeviceConfigurationManagement Updated

extaccess OfficeElectronicConfigurationManagement Updated

extaccess Operator700Operator700 Updated

extaccess RelatedRecordServiceCatalogAPI Added


Page 67 of 363




extaccess RelationshipucmdbIntegration Updated

extaccess SmartAnalyticsSmartAnalytics Added

extaccess SoftwareLicenseConfigurationManagement Updated

extaccess StorageDeviceConfigurationManagement Updated

extaccess svcAdvanceSearchConfigServiceCatalogAPI Added

extaccess SvcCatOperatorServiceCatalogAPI Updated

extaccess svcKMDocTypesServiceCatalogAPI Added

extaccess svcSrcSurveyInboxServiceCatalogAPI Added

extaccess svcSrcSurveyServiceCatalogAPI Added

extaccess svcSrcSurveyStatisticServiceCatalogAPI Added

extaccess TelecommunicationDeviceConfigurationManagement Updated

extaccess ucmdbBusinessServiceucmdbIntegration Updated

extaccess ucmdbIDPushBackucmdbIntegration Updated

extaccess ucmdbNodeucmdbIntegration Updated

extaccess ucmdbRunningSoftwareucmdbIntegration Updated

extactions idol.hottopic Added

extactions idol.smartclassification Added

extactions idol.smartsearch Added


Page 68 of 363




format activity.gen Updated

format activitycm3ren Updated

format activitycm3ten Updated

format activityen Updated

format activityincidenttasksen Updated

format activitykmdocumenten Updated

format activityknownerroren Updated

format activityproblemen Updated

format activityproblemtasksen Updated

format activityRequest.gen Updated

format activityRequestTask.gen Updated

format activityservicemgten Updated

format activityslm.gen Updated

format activitySubscriptionen Updated

format activitySurveyDefinitionen Updated

format activityTEMPLATEen Updated

format activitytimeperioden Updated

format advFind.incident.searchen Updated


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format advFind.incidentsen Updated

format advFind.knownerroren Updated

format advFind.rootcauseen Updated

format advFind.rootcausetasken Updated

format advFind.search.chmen Updated

format advFind.search.cien Updated

format advFind.search.reporten Updated

format advFind.timeDurationTable.searchen Added

format advFind.timeperiodDefinition.searchen Updated

format affected.item.qbe.gen Updated

format affected.item.qbeen Updated

format AlertDef.gen Updated

format am.downstream.relationships.vjen Updated

format am.prompt.cien Updated

format am.relation.listen Updated

format am.upstream.relationships.vjen Updated

format apm.fixit.starten Updated

format apm.get.default.gen Updated


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format apm.get.problem.gen Updated

format apm.get.problemen Updated

format apm.quick.gen Updated

format apm.quicken Updated

format apm.search.probsummary2.gen Updated

format apm.sql.verify.ux.gen Added

format apm.upgrade.sla.prompten Updated

format Approval.SD.vj.gen Updated

format assignment.review.gen Updated

format assignment.util.gen Updated

format assignment.utilen Updated

format assignmentlog.qbe.gen Added

format assignmentlogen Added

format bulletinen Updated

format businessservice.qbeen Updated

format calcchartdataen Added

format case.exchange.param.format.sm2smen Updated

format case.exchange.param.formaten Updated


Page 71 of 363




format cc.required.prompt.gen Updated

format changePlanen Updated

format chm.attachments.with.interactionen Added

format chm.change.approvalen Updated

format chm.change.approvalprepen Updated

format chm.change.closureen Updated

format chm.change.implementationen Updated

format chm.change.loggingen Updated

format chm.change.planningen Updated

format chm.change.reviewen Updated

format chm.change.subform.slaen Updated

format chm.cm3r.cigroup.gen Updated

format chm.cm3r.km.gen Updated

format chm.cm3r.release.mobileen Updated

format chm.cm3r.releaseen Updated

format chm.cm3r.subscriptionen Updated

format chm.cm3rcatphase.main.gen Updated

format chm.cm3t.Create.Releaseen Updated


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format chm.cm3t.Identify.Affected.Systemsen Updated

format chm.cm3t.tasken Updated

format chm.cm3t.Update.Affected.Systemsen Updated

format chm.cm3tcphs.main.gen Updated

format chm.discover.assessen Updated

format chm.discover.backouten Updated

format chm.discover.closureen Updated

format chm.discover.implementen Updated

format chm.discover.verificationen Updated

format chm.emergency.approvalen Updated

format chm.emergency.backouten Updated

format chm.emergency.build.testen Updated

format chm.emergency.implmten Updated

format chm.emergency.piren Updated

format chm.emergency.registrationen Updated

format chm.emergency.rsk.impen Updated

format chm.normal.backouten Updated

format chm.normal.build.testen Updated


Page 73 of 363




format chm.normal.cmdb.updateen Updated

format chm.normal.dcab.approvalen Updated

format chm.normal.deploymenten Updated

format chm.normal.piren Updated

format chm.normal.registrationen Updated

format chm.normal.risk.impacten Updated

format chm.normal.rsk.impen Updated

format chm.normal.tcab.approvalen Updated

format chm.normal.validationen Updated

format chm.notification.cmdb.updateen Updated

format chm.notification.normal.build.testen Updated

format chm.notification.pln.schen Updated

format chm.prompt.cien Updated

format chm.proposal.closeen Updated

format chm.proposal.project.initen Updated

format chm.proposal.registrationen Updated

format chm.proposal.rsk.impen Updated

format chm.proposal.tcab.approvalen Updated


Page 74 of 363




format chm.standard.approvalen Updated

format chm.standard.backouten Updated

format chm.standard.executionen Updated

format chm.standard.piren Updated

format chm.standard.pln.schen Updated

format chm.standard.registrationen Updated

format chm.subform.detail.regen Updated

format chm.subform.detail.rsken Updated

format chm.subform.detail.std.regen Updated

format chm.task.attachments.with.interactionen Added

format chm.tasken Updated

format CI.search2en Updated

format CI.searchen Updated

format cigroup.qbe.gen Updated

format CM.change.approvalen Updated

format CM.change.approvalprepen Updated

format CM.change.closureen Updated

format CM.change.implementationen Updated


Page 75 of 363




format CM.change.loggingen Updated

format CM.change.planningen Updated

format CM.change.reviewen Updated

format CM.relationship.qbeen Updated

format CM.relationship.type.qbeen Updated

format CM.relationship.typeen Updated

format CM.relationshipen Updated

format cm3r.cigroup.gen Updated

format cm3r.discoveren Updated

format cm3r.km.gen Updated

format cm3r.releaseen Updated

format cm3r.subscriptionen Updated

format cm3t.Create.Releaseen Updated

format cm3t.Identify.Affected.Systemsen Updated

format cognos.export.gen Updated

format common.subform.relatedrecords.readonlyen Updated

format common.subform.relatedrecordsen Updated

format configurationItemen Updated


Page 76 of 363




format configurationItemNodeen Updated

format contacts.qbe.gen Updated

format conversationen Added

format datadict.gen Updated

format dataModEventRel.display.commonen Updated

format dataModEventRel.relationship.detailen Updated

format dataModEventRel.relationship.qbeen Updated

format ddmReconcile.qbeen Updated

format ddmReconcile.searchen Updated

format ddmReconcile.wiz.new.3en Updated

format ddmReconcileen Updated

format ddmRuleen Updated

format ddmRuleForRelationshipen Updated

format dep.gen Updated

format device.cigroup.adhocen Updated

format device.cigroup.gen Updated

format device.cm3rrfc.search.gen Updated

format device.qbe.gen Updated


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format device.searchen Updated

format device.small.search.gen Updated

format dynamic.field.validation.1.stringen Updated

format email.notify.gen Updated

format environment.icm.gen Updated

format environment.km.idol.gen Added

format environment.pm.gen Updated

format environment.pm.pd.gen Updated

format environment.sm.pd.gen Updated

format ess.screlate.change.vjen Updated

format ess.screlate.incident.vjen Updated

format ess.screlate.problem.vjen Updated

format ess.screlate.request.vjen Updated

format ess.SD.close.mobileen Updated

format ess.SD.closeen Updated

format ess.SD.open.mobileen Updated

format ess.SD.openen Updated

format ess.SD.update.browse.mobileen Updated


Page 78 of 363




format ess.SD.update.browseen Updated

format ess.SD.update.edit.mobileen Updated

format ess.SD.update.editen Updated

format extaccessen Updated

format Filter.edit.addFilter.joinen Updated

format Filter.edit.addFilteren Updated

format htmltagsen Added

format idol.datafilteren Updated

format idol.exploreen Updated

format idol.global.searchen Added

format idol.hta.im.advcontenten Updated

format idol.hta.im.contenten Updated

format idol.hta.im.pd.advcontenten Updated

format idol.hta.pm.advcontenten Updated

format idol.hta.pm.pd.advcontenten Updated

format idol.hta.sd.advcontenten Updated

format idol.hta.sd.pd.advcontenten Updated

format idol.hta.set.parenten Added


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format idol.migrateen Added

format idol.monitoren Added

format idol.quick.new.interactionen Updated

format idol.tools.adden Added

format idoladapter.listen Updated

format idoladapter.openen Updated

format idoladapteren Updated

format idolhta.listen Added

format idolkmbase.gen Added

format idolpbmhunteren Updated

format idolproblemhunteren Updated

format idolserverinfoen Updated

format idolToolsTemplate.gen Updated

format im.advFind.incident.searchen Updated

format IM.browse.gen Updated

format IM.browseen Updated

format IM.close.incidenten Updated

format im.incident.categorization.mobileen Updated


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format im.incident.categorizationen Updated

format im.incident.closure.mobileen Updated

format im.incident.closureen Updated

format im.incident.investigation.mobileen Updated

format im.incident.investigationen Updated

format im.incident.loggingen Updated

format im.incident.recovery.mobileen Updated

format im.incident.recoveryen Updated

format im.incident.review.mobileen Updated

format im.incident.reviewen Updated

format im.incident.subform.attachments.with.interactionen Added

format im.incident.subform.childen Updated

format im.incident.subform.mainen Updated

format im.incident.subform.openen Updated

format im.incident.subform.relateden Updated

format im.incident.subform.slaen Updated

format IM.master.close.gen Updated

format IM.master.open.gen Updated


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format IM.master.update.gen Updated

format im.match.im.qbeen Updated

format IM.notify.assigntoen Updated

format IM.open.incidenten Updated

format im.subform.relatedrecordsen Updated

format im.task.activeen Updated

format im.task.attachments.with.interactionen Added

format im.task.closureen Updated

format im.task.reviewen Updated

format im.task.searchen Updated

format im.task.subform.slaen Updated

format im.task.waitingen Updated

format IM.template.km.gen Updated

format IM.template.kmen Updated

format IM.update.caseExchangeen Updated

format IM.update.incidenten Updated

format inbox.report.calc.charten Added

format inbox.report.charten Updated


Page 82 of 363




format inbox.report.dashboarden Updated

format inbox.report.duration.charten Added

format inbox.report.listen Updated

format inbox.report.misc.chart.areaen Updated

format inbox.report.misc.chart.lineen Updated

format inbox.report.misc.charten Updated

format inbox.report.sub.pivoten Updated

format info.company.gen Updated

format interactionDelegateen Added

format jsunit.displayOptionsen Added

format jsunit.displayResultsen Added

format jsunit.displayTesten Added

format jsunit.getFilenameen Added

format jsunit.getNewTesten Added

format kmattachmenttokenen Added

format kmattachmentupdates.gen Added

format kmknowledgebase.add.gen Added

format kmknowledgebase.advsearch.g_idol_enableen Added


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format kmknowledgebase.advsearch.pd.g_idol_enableen Added

format kmknowledgebase.cataloglib.suben Added

format kmknowledgebase.changelib.sub.pden Added

format kmknowledgebase.changelib.suben Added

format kmknowledgebase.devicelib.sub.pden Added

format kmknowledgebase.devicelib.suben Added

format kmknowledgebase.fslib.gen Added

format kmknowledgebase.g_idol_enableen Added

format kmknowledgebase.gen Updated

format kmknowledgebase.qbe.g_idol_enableen Added

format kmknowledgebase.requestlib.sub.pden Added

format kmknowledgebase.requestlib.suben Added

format kmknowledgebase.search.g.mobileen Updated

format kmknowledgebase.splib.gen Added

format kmknowledgebase.weblib.gen Added

format kmknowledgebasetemp.gen Added

format kmreindex.gen Added

format kmreindexen Added


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format knownerror.searchen Updated

format knownerror.task.searchen Updated

format link.structure.gen Updated

format menu.gui.pmen Updated

format menu.gui.user.PM.mgren Updated

format notification.gen Updated

format ocmlrec.gen Updated

format ocmlrec.qbe.gen Updated

format ocmlrec.receive.gen Updated

format ocmlrec.receive.pc.gen Updated

format ocmlrec.receive.software.gen Updated

format ocmlrecen Updated

format ocmq.view.summary.gen Updated

format oncallsched.gen Updated

format OOFlowLinks.cm.detailen Updated

format operator.gen Updated

format outage.qbe.gen Updated

format outagedetail.qbe.gen Updated


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format outageen Updated

format pa.warningen Updated

format patcotask.pden Updated

format patcotask.search.pden Updated

format patcotask.searchen Updated

format patcotasken Updated

format pbm.knownerror.subform.relatedrecordsen Updated

format pbm.problem.abandonmenten Updated

format pbm.problem.attachments.with.interactionen Added

format pbm.problem.categorizationen Updated

format pbm.problem.closureen Updated

format pbm.problem.investigationen Updated

format pbm.problem.resolutionen Updated

format pbm.problem.reviewen Updated

format pbm.problem.subform.affectedci.qbeen Updated

format pbm.problem.subform.relatedrecords.idolen Updated

format pbm.problem.subform.relatedrecordsen Updated

format pbm.problem.subform.slaen Updated


Page 86 of 363




format pbm.search.decisionen Added

format pbm.task.activeen Updated

format pbm.task.attachments.with.interactionen Added

format pbm.task.closureen Updated

format pbm.task.reviewen Updated

format pbm.task.subform.slaen Updated

format pbm.task.waitingen Updated

format pd.code.migration.1en Added

format pd.code.migration.2en Added

format pd.code.migration.cat.selecten Added

format pdmpatchesen Added

format PM.error.km.pden Updated

format PM.error.kmen Updated

format PM.problem.km.pden Updated

format PM.problem.kmen Updated

format pm.profile.utilen Updated

format popup.ci.infoen Updated

format popup.contact.infoen Updated


Page 87 of 363




format problem.search.gen Updated

format productCatalogen Updated

format productci.by.partno.vjen Updated

format prorationen Updated

format relation.searchen Updated

format report.get.a.fielden Added

format reportschedule.report.searchen Updated

format request.qbe.g.baken Added

format request.qbe.gen Updated

format requstTask.popup.ci.infoen Updated

format rm.advFind.searchen Updated

format rm.match.rm.qbeen Updated

format rm.order.closureen Updated

format rm.order.orderen Updated

format rm.request.attachments.with.interactionen Added

format rm.request.authorizationen Updated

format rm.request.closure.subform.detailen Updated

format rm.request.closureen Updated


Page 88 of 363




format rm.request.fullfillment.subform.detailen Updated

format rm.request.fullfillmenten Updated

format rm.request.logging.subform.detailen Updated

format rm.request.loggingen Updated

format rm.request.review.subform.detailen Updated

format rm.request.reviewen Updated

format rm.request.subform.common.relatedrecordsen Updated

format rm.request.subform.slaen Updated

format rm.request.subform.solutionen Added

format rm.request.subform.summaryen Updated

format rm.request.subform.tasklisten Updated

format rm.requestTask.Activeen Updated

format rm.requestTask.Cancelleden Updated

format rm.requestTask.CI.subform.receiptsen Updated

format rm.requestTask.Closureen Updated

format rm.requestTask.commonen Updated

format rm.requestTask.Completeen Updated

format rm.requestTask.ocmlrec.correctinfo.gen Updated


Page 89 of 363




format rm.requestTask.Reviewen Updated

format rm.requestTask.subform.CIUpdatePlanen Updated

format rm.requestTask.subform.common.relatedrecordsen Updated

format rm.requestTask.subform.detailen Updated

format rm.requestTask.subform.slaen Updated

format rm.requestTask.Waitingen Updated

format rm.task.attachments.with.interactionen Added

format rootcause.search.gen Updated

format rootcause.task.searchen Updated

format rootcausetask.searchen Updated

format RuleSet.sendHTMLEmailen Updated

format RuleSet.validateFielden Updated

format sc.manage.icm.gen Updated

format scm.get.initial.gen Updated

format screlate.record.vj.newen Updated

format screlate.record.vj.sla.km.nostatusen Updated

format screlate.search.incident.gen Updated

format screlate.search.incident.pd.gen Updated


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format screlate.search.incidenten Updated

format screlate.search.ke.gen Updated

format screlate.search.problem.gen Updated

format screlate.search.problem.pd.gen Updated

format screlate.search.rc.gen Updated

format screlate.search.rc.ke.pd.gen Updated

format screlate.search.rc.pd.gen Updated

format sd.interaction.approvalLog.vj.g.horzen Added

format sd.interaction.fulfilled.attachmentsen Added

format sd.interaction.logging.subform.detailen Updated

format sd.interaction.subform.detailen Updated

format sd.interaction.subform.slaen Updated

format sd.interaction.svc.subform.approvalsen Updated

format sd.interaction.svc.subform.categoryItemen Updated

format sd.interaction.svc.subform.detailen Updated

format sd.interaction.svc.subform.slaen Updated

format SD.search.gen Updated

format SD.searchen Updated


Page 91 of 363




format sd.streamlined.closure.mobileen Added

format sd.streamlined.closureen Added

format sd.streamlined.detail.mobileen Added

format sd.streamlined.detailen Added

format sd.streamlined.itil.closure.mobileen Added

format sd.streamlined.itil.closureen Added

format sd.streamlined.itil.detail.mobileen Added

format sd.streamlined.itil.detailen Added

format sd.streamlined.subform.assignmenten Added

format sd.streamlined.subform.closure.mobileen Added

format sd.streamlined.subform.closureen Added

format sd.streamlined.subform.detail.mobileen Added

format sd.streamlined.subform.detailen Added

format sd.streamlined.subform.summaryen Added

format sd.streamlined.svc.closure.mobileen Added

format sd.streamlined.svc.closureen Added

format sd.streamlined.svc.detail.mobileen Added

format sd.streamlined.svc.detailen Added


Page 92 of 363




format SD.update.interactionen Updated

format SD.view.interaction.kmen Updated

format sdCategory.qbeen Updated

format sdCategory.searchen Updated

format sdCategoryen Updated

format secRights.searchen Updated

format secRightsen Updated

format selectLinkTypeen Added

format settingsConfig.addSettingInfoen Updated

format settingsConfigen Updated

format SharePointUserMapping.gen Added

format SharePointUserMapping.newen Added

format SharePointUserMapping.qbe.gen Added

format SharePointUserMapping.searchen Added

format SharePointUserMapping.viewen Added

format si.agingen Updated

format si.manageren Updated

format si.whereen Updated


Page 93 of 363




format sla.kmdocument.relateddocumentsen Updated

format sla.kmdocument.relatedrecords.kmen Updated

format sla.outage.confirm.manyen Updated

format sla.outage.confirmen Updated

format sla.sh.violation.gen Updated

format sla.sh.violationen Updated

format slacontrol.gen Updated

format slm.agreement.agreeden Updated

format slm.agreement.subform.detailen Updated

format slm.agreement.subform.relationen Updated

format slo.searchen Updated

format slocat.searchen Updated

format slocaten Updated

format sloen Updated

format sloresponsehisten Added

format sm.upgrade.options.uxen Added

format smartsearchaction.qbeen Added

format smartsearchactionen Added


Page 94 of 363




format smartsearchpreconditions.qbeen Added

format smartsearchpreconditionsen Added

format smcconfigen Added

format SMISConfiguration.parmen Updated

format stock.gen Updated

format Subscription.qbeen Updated

format Subscriptionen Updated

format SurveyInternalen Updated

format SurveySendLogen Updated

format svcAdvanceSearchConfig.gen Added

format svcCart.viewen Updated

format svcCartItem.saved.vj.qbeen Updated

format svcCat.edit.approval.addConden Updated

format svcCat.edit.approval.conden Updated

format svcCat.wiz.advance.search.adden Added

format svcCat.wiz.advance.search.editen Added

format svcCat.wiz.advance.search.listen Added

format svcCat.wiz.survey.adden Added


Page 95 of 363




format svcCat.wiz.survey.editen Added

format svcCat.wiz.survey.listen Added

format svcCat.wizard.get.change.info.2en Updated

format svcCat.wizard.get.incident.infoen Updated

format svcOptionsTemplate.searchen Updated

format svcOptionsTemplate.viewen Updated

format svcSrcConfig.field.wizard.add.2.checkboxen Updated

format svcSrcConfig.field.wizard.add.2.multtexten Updated

format svcSrcConfig.field.wizard.add.2.picklisten Updated

format svcSrcConfig.field.wizard.add.2.texten Updated

format tdcheckpoint.detail.gen Added

format timeDuration4cm3r.qbe.gen Added

format timeDuration4cm3ren Added

format timeDuration4cm3t.qbe.gen Added

format timeDuration4cm3ten Added

format timeDuration4imTask.qbe.gen Added

format timeDuration4imTasken Added

format timeDuration4incidents.qbe.gen Added


Page 96 of 363




format timeDuration4incidentsen Added

format timeDuration4probsummary.qbe.gen Added

format timeDuration4probsummaryen Added

format timeDuration4request.qbe.gen Added

format timeDuration4requesten Added

format timeDuration4requestTask.qbe.gen Added

format timeDuration4requestTasken Added

format timeDuration4rootcause.qbe.gen Added

format timeDuration4rootcauseen Added

format timeDuration4rootcausetask.qbe.gen Added

format timeDuration4rootcausetasken Added

format timeDuration4svcCartItem.qbe.gen Added

format timeDuration4svcCartItemen Added

format timeDurationControl.qbe.gen Added

format timeDurationControl.searchen Added

format timeDurationControlen Added

format timeperiodDefinition.approvalen Updated

format timeperiodDefinition.planningen Updated


Page 97 of 363




format timeperiodDefinition.publisheden Updated

format timeperiodDefinition.qbeen Updated

format timeperiodDefinition.retireden Updated

format timeperiodDefinition.searchen Updated

format timeperiodDefinitionen Updated

format timeperiodRule.startenden Updated

format TodoAlertListen Added

format upg.wiz.build.1.ux.gen Added


format upg.wiz.build.2x.gen Updated



format upg.wiz.build.filter.ux.gen Added

format upg.wiz.build.pre.purge.ux.gen Added

format upg.wiz.build.ready.ux.gen Added

format upg.wiz.continue.ux.gen Added

format upg.wiz.dbdict.1x.gen Updated

format upg.wiz.dbdict.info.ux.gen Added


Page 98 of 363




format upg.wiz.dbdict.mode.ux.gen Added

format upg.wiz.dbdict.pdmigrate.category.ux.gen Added

format upg.wiz.dbdict.pdmigrate.config.ux.gen Added

format upg.wiz.dbdict.pdmigrate.result.ux.gen Added

format upg.wiz.dbdict.ready.ux.gen Added

format upg.wiz.dbdict.replace.ux.gen Added

format upg.wiz.first.ux.gen Added

format upgradestatusen Updated

format view.biz.services.qbeen Updated

format wiz.contract.assetsen Updated

format wiz.slo.avail.1en Updated

format wiz.slo.avail.2en Updated

format wiz.slo.resp.3en Updated

format wiz.slo.resp.4en Updated

format wiz.slo.resp.cm3ren Updated

format wiz.slo.resp.cm3ten Updated

format wiz.slo.resp.imtasken Updated

format wiz.slo.resp.incidentsen Updated


Page 99 of 363




format wiz.slo.resp.probsummaryen Updated

format wiz.slo.resp.rootcauseen Updated

format wiz.slo.resp.rootcausetasken Updated

format wizard.ci.group.existingen Updated

format wizard.ci.group.newen Updated

format wizard.demodata.finalen Added

format wizard.demodata.prompten Added

format Workflowen Updated

formatctrl AlertDef Updated

formatctrl apm.quick Updated

formatctrl assignment Updated

formatctrl cirelationship Updated

formatctrl CM.relationship Updated

formatctrl CM.relationship.type Updated

formatctrl cm3r Updated

formatctrl cm3r.discover Updated

formatctrl cm3t Updated

formatctrl datadict Updated


Page 100 of 363




formatctrl dataModEvent.relationship Updated

formatctrl ddmReconcile Updated

formatctrl ddmRule Updated

formatctrl dept Updated

formatctrl device Updated

formatctrl downtime Updated

formatctrl htmltags Added

formatctrl idol.datafilter Updated

formatctrl idolindex Updated

formatctrl idolpbmhunter Updated

formatctrl idolserverinfo Updated

formatctrl IM.suspend Updated

formatctrl IM.unsuspend.incident Updated

formatctrl IM.update.incident Updated

formatctrl incidents Updated

formatctrl info.company Updated

formatctrl joinsvcDisplay Updated

formatctrl kmknowledgebase Updated


Page 101 of 363




formatctrl kmknowledgebase_idol_enable Added

formatctrl knownerror Updated

formatctrl login.DEFAULT Updated

formatctrl operator Updated

formatctrl outagedetail Updated

formatctrl outageevent Updated

formatctrl PM.problem.resolution Updated

formatctrl probsummary Updated

formatctrl rootcause Updated

formatctrl SD.open.interaction Updated

formatctrl selectLinkType Added

formatctrl SharePointUserMapping Added

formatctrl sla Updated

formatctrl slaactive Updated

formatctrl slamonthly Updated

formatctrl slamonthlyag Updated

formatctrl slaresponse Updated

formatctrl slo Updated


Page 102 of 363




formatctrl sloavail Updated

formatctrl slocat Updated

formatctrl sloresponse Updated

formatctrl sloresponsehist Added

formatctrl smartsearchaction Added

formatctrl smartsearchpreconditions Added

formatctrl svcAdvSearch.field.wizard.add Added

formatctrl svcAdvSearch.field.wizard.edit Added

formatctrl svcCat.edit.approval.cond Updated

formatctrl svcCat.wiz.survey.add Added

formatctrl svcOptionsTemplate Updated

formatctrl user.contacts Updated

formatctrl view.editGroup Added

formatctrl view.editSort Added

formatctrl wiz.slo.resp.4 Updated

formatctrl wizard.ci.group.new Updated

formatctrl wizard.demodata.prompt Added

globallists Agreement SLAs Updated


Page 103 of 363




globallists Approval Definition Updated

globallists Assignment Groups Updated

globallists Assignment Rule Assign To Group Member Type Updated

globallists Assignment Rule Coordinator Type Updated

globallists assignment.groups Updated

globallists CEObjectCaptions Updated

globallists Change Local WorkflowPhases Updated

globallists Change Task Search Status Updated

globallists cm3rcategory Updated

globallists cm3rcatphase Updated

globallists cm3tcatphase Updated

globallists Config Profiles Updated

globallists Contract Profiles Updated

globallists Extaccess Actions Updated

globallists files Updated

globallists ICM Status Updated

globallists IDOL HTA Action Type Added

globallists Incident Closure Codes Updated


Page 104 of 363




globallists Incident Local Areas Updated

globallists Incident Local Subcategories Updated

globallists Incident Task Category Updated

globallists Incident Task Completion Codes Updated

globallists Interaction Active Category Updated

globallists Interaction Categories Updated

globallists Interaction Fulfillment Process Added

globallists Interaction Local Areas Updated

globallists Interaction Local Categories Updated

globallists Interaction Local Subcategories Updated

globallists Interaction Status Updated

globallists ioevent.filenames Updated

globallists KM Adv Search Incident Status List Updated

globallists KM Adv Search Interaction Status List Updated

globallists KM Adv Search Problem Status List Updated

globallists KM Change Reasons Updated

globallists KM Index Status Added

globallists KM Profile Updated


Page 105 of 363




globallists KM Status Updated

globallists Known Error Phases Updated

globallists Languages (ALL) Updated

globallists Languages (KM) Updated

globallists Local Statuses Added

globallists Local WorkflowPhases Added

globallists localizedTables Updated

globallists msgclasses Updated

globallists numbers Updated

globallists ocmlcat Updated

globallists ocmlphase Updated

globallists ocmocat Updated

globallists ocmophase Updated

globallists ocmqcat Updated

globallists ocmqphase Updated

globallists OO Fields Updated

globallists Problem Control Phases Updated

globallists Problem Local Areas Updated


Page 106 of 363




globallists Problem Local Categories Updated

globallists Problem Local Statuses Updated

globallists Problem Local Subcategories Updated

globallists Problem Local WorkflowPhases Updated

globallists Problem Task Category Updated

globallists problemcategory Updated

globallists Product Catalog Local Categories Updated

globallists producttypes Updated

globallists Related Records Type Change List Updated

globallists Related Records Type Incident List Updated

globallists Related Records Type Interaction List Updated

globallists Related Records Type List Added

globallists Related Records Type Problem List Updated

globallists Related Records Type Request List Updated

globallists Report Export Task Phase Updated

globallists Reporting Aggregation Type 2 Added

globallists Reporting Calculation Refresh Interval Added

globallists Reporting Chart Model Added


Page 107 of 363




globallists Reporting Chart Model C Added

globallists Reporting Chart Model D Added

globallists Reporting Dashboard Refresh Interval Added

globallists Reporting Duration Format Added

globallists Reporting Format Day of Month Updated

globallists Reporting Format Day of Week Updated

globallists Reporting Format Month Updated

globallists Reporting Format Month Simple Updated

globallists Reporting Metrics Type Added

globallists Reporting Time Duration Field Added

globallists Reporting Time Duration Schedule Added

globallists Reporting Time Duration Time Zone Added

globallists Request Activity Types Filter Updated

globallists Request Local Models Updated

globallists Request Local Subcategories Updated

globallists Request Priority Updated

globallists Request Reasons Updated

globallists Request Task Activity Types Filter Updated


Page 108 of 363




globallists Request Task Local Categories Updated

globallists Request Task Local Workflow Phases Updated

globallists requestcat Updated

globallists scripts Updated

globallists securityModules Updated

globallists securityRoles Updated

globallists Service Catalog NonCart Categories Updated

globallists subcategories Updated

globallists Survey Portal Added

globallists SurveyActivityTypesAll Updated

globallists SurveyConnectorTypes Updated

globallists SurveyObjects Updated

globallists SurveyValue Added

globallists systables Updated

globallists Template Tables Updated

globallists Time Period Local Categories Added

globallists Time Period Local WorkflowPhases Added

globallists To-Do Alert Type Added


Page 109 of 363




globallists Todo Tablenames Updated

help en$alwaysValidateRuleNULLwizard-RuleSet.validateField Added

help en$elapsedtimeproblemNULLNULL Updated

help en$elapsedtimeprobsummaryNULLNULL Updated

help en$new.fs.urlidolserverinfoNULLidol.monitor Added

help en$new.http.urlidolserverinfoNULLidol.monitor Added

help en$new.sharepoint.urlidolserverinfoNULLidol.monitor Added

help en$pmc.close.afterknownerrorNULLNULL Updated

help en$pmc.close.afterprobsummaryNULLNULL Updated

help en$pmc.close.afterrootcauseNULLNULL Updated

help en$pmc.close.afterrootcausetaskNULLNULL Updated

help en$pmc.close.beforeknownerrorNULLNULL Updated

help en$pmc.close.beforeprobsummaryNULLNULL Updated

help en$pmc.close.beforerootcauseNULLNULL Updated

help en$pmc.close.beforerootcausetaskNULLNULL Updated

help en$pmc.open.afterknownerrorNULLNULL Updated

help en$pmc.open.afterprobsummaryNULLNULL Updated

help en$pmc.open.afterrootcauseNULLNULL Updated


Page 110 of 363




help en$pmc.open.afterrootcausetaskNULLNULL Updated

help en$pmc.open.beforeknownerrorNULLNULL Updated

help en$pmc.open.beforeprobsummaryNULLNULL Updated

help en$pmc.open.beforerootcauseNULLNULL Updated

help en$pmc.open.beforerootcausetaskNULLNULL Updated

help en$pmc.search.siteprobsummaryNULLNULL Updated

help en$pmc.update.afterknownerrorNULLNULL Updated

help en$pmc.update.afterprobsummaryNULLNULL Updated

help en$pmc.update.afterrootcauseNULLNULL Updated

help en$pmc.update.afterrootcausetaskNULLNULL Updated

help en$pmc.update.beforeknownerrorNULLNULL Updated

help en$pmc.update.beforeprobsummaryNULLNULL Updated

help en$pmc.update.beforerootcauseNULLNULL Updated

help en$pmc.update.beforerootcausetaskNULLNULL Updated

help en$search.open.flagknownerrorNULLNULL Updated

help en$search.open.flagprobsummaryNULLNULL Updated

help en$search.open.flagrootcauseNULLNULL Updated

help en$search.open.flagrootcausetaskNULLNULL Updated


Page 111 of 363




help en$smart.searchknownerrorNULLNULL Updated

help en$smart.searchprobsummaryNULLNULL Updated

help en$smart.searchrootcauseNULLNULL Updated

help en$smart.searchrootcausetaskNULLNULL Updated

help enaccount.idcm3rNULLNULL Updated

help enactionsmartsearchactionNULLNULL Added

help enactive.queryocmprofileNULLNULL Updated

help enactivepatcotaskNULLNULL Updated

help enactivesloresponsehistNULLNULL Added

help enactivity.mandatory.msgObjectNULLNULL Updated

help enactivity.selection.varObjectNULLNULL Updated

help enactivitylog.file.nameObjectNULLNULL Updated

help enadj.resolution.byprobsummaryNULLNULL Updated

help enaffected.iteminteractionDelegateNULLNULL Added

help enagreement.categorysloresponsehistNULLNULL Added

help enagreement.idcm3rNULLNULL Updated

help enagreement.idcm3tNULLNULL Updated

help enagreement.idproblemNULLNULL Updated


Page 112 of 363




help enagreement.idprobsummaryNULLNULL Updated

help enagreement.idrootcauseNULLNULL Updated

help enagreement.idrootcausetaskNULLNULL Updated

help enagreement.idscm3rNULLNULL Updated

help enagreement.idsloresponsehistNULLNULL Added

help enagreement.idsprobsummaryNULLNULL Updated

help enagreement.idsrequestNULLNULL Updated

help enagreement.idsrequestTaskNULLNULL Updated

help enalert.pagescategoryNULLNULL Updated

help enalert1probsummaryNULLNULL Updated



help enassignee.nameknownerrorProblem CoordinatorNULL Updated

help enassignment.expressioncategoryNULLNULL Updated

help enassignment.groupspmenvNULLNULL Updated

help enassignment2assignmentNULLNULL Updated

help enassignment3assignmentNULLNULL Updated

help enassignmentdeviceNULLNULL Updated


Page 113 of 363




help enassignmentjoinbizserviceNULLNULL Updated

help enassignmentjoincigroupNULLNULL Updated

help enassignmentjoincomputerNULLNULL Updated

help enassignmentjoindisplaydeviceNULLNULL Updated

help enassignmentjoinfurnishingsNULLNULL Updated

help enassignmentjoinhandheldsNULLNULL Updated

help enassignmentjoinmainframeNULLNULL Updated

help enassignmentjoinnetworkcomponentsNULLNULL Updated

help enassignmentjoinofficeelectronicsNULLNULL Updated

help enassignmentjoinsoftwarelicenseNULLNULL Updated

help enassignmentjoinstorageNULLNULL Updated

help enassignmentjointelecomNULLNULL Updated

help enassignmentknownerrorNULLNULL Updated

help enassignmentmodelNULLNULL Updated

help enassignmentproblemNULLNULL Updated

help enassignmentrootcauseNULLNULL Updated

help enassignmentrootcausetaskNULLNULL Updated

help enassignmentsloresponsehistNULLNULL Added


Page 114 of 363




help enauto.postenvironmentNULLNULL Updated

help enauto.postslamodulecontrolAuto post outage informationNULL Updated

help enavailability.alertsslacontrolNULLNULL Updated

help enbiztimeslocatalogNULLNULL Added

help enbiztimesloNULLNULL Added

help enblock.closuresenvironmentNULLenvironment.sm.g Updated

help enbreachedsloresponsehistBreachedNULL Added

help enbrief.descriptionprobcauseNULLNULL Updated

help enbrowse.formatcategoryNULLNULL Updated

help enbrowsepmenvNULLNULL Updated

help encallback.contactinteractionDelegatePrimary ContactNULL Added

help encallback.listproblemNULLNULL Updated

help encallback.listprobsummaryNULLNULL Updated

help encallback.typeinteractionDelegateNULLNULL Added

help encallbackpmenvNULLNULL Updated

help encategoryinteractionDelegateNULLNULL Added

help encategoryprobsummaryNULLNULL Updated

help encause.codeproblemNULLNULL Updated


Page 115 of 363




help encause.codeprobsummaryNULLNULL Updated

help enchange.ownercm3rNULLNULL Updated

help encheck.duplicatespmenvNULLNULL Updated

help encheck.kepmenvNULLNULL Updated

help encheck.parentspmenvNULLNULL Updated

help encheck.rcpmenvNULLNULL Updated

help encheck.shslacontrolNULLNULL Updated

help enclasspatcorttemplateNULLNULL Updated

help enclasspatcotaskhistorydetailNULLNULL Updated

help enclose.print.formatscategoryNULLNULL Updated

help enclose.timeNULLNULLavail.prompt Updated

help enclose.timeproblemNULLNULL Updated

help enclose.timeprobsummaryNULLNULL Updated

help enclosed.byproblemNULLNULL Updated

help enclosed.byprobsummaryNULLNULL Updated

help encloseocmprofileNULLNULL Updated

help enclosepmenvNULLNULL Updated

help encm.assignpatcotaskNULLNULL Updated


Page 116 of 363




help encompanyinteractionDelegateNULLNULL Added

help encontact.nameinteractionDelegateNULLNULL Added

help encontact.serviceprobsummaryNULLNULL Added

help encopy.open.link.callenvironmentNULLNULL Updated

help encopy.open.linkcategoryNULLNULL Updated

help encountcategoryNULLNULL Updated

help encountpatcotaskhistoryNULLNULL Updated

help encreated.from.wizslocatalogNULLNULL Updated

help encreated.from.wizsloNULLNULL Updated

help encriteriasmartsearchpreconditionsNULLNULL Added

help encurrent.criteriasmartsearchactionNULLNULL Added

help encurrent.filenamesmartsearchactionNULLNULL Added

help encurrent.statussloresponsehistNULLNULL Added

help encustomer.field.opslamodulecontrolNULLNULL Updated

help encustomer.fieldslamodulecontrolNULLNULL Updated

help endeadline.alert.flagproblemNULLNULL Updated

help endeadline.alert.flagprobsummaryNULLNULL Updated

help endeadline.alertproblemNULLNULL Updated


Page 117 of 363




help endeadline.alertprobsummaryNULLNULL Updated

help endeadline.groupproblemNULLNULL Updated

help endeadline.groupprobsummaryNULLNULL Updated

help endeadlineprobsummaryNULLNULL Updated

help endefault.cfs.urlidolserverinfoNULLidolserverinfo Added

help endefault.olaslacontrolNULLNULL Updated

help endefault.problem.templatepatcortadminNULLNULL Updated

help endefault.slaslacontrolSLA selection processNULL Updated

help endelay.call.numberenvironmentNULLNULL Updated

help endescriptioninteractionDelegateNULLNULL Added

help endescriptionsmartsearchactionNULLNULL Added

help endescriptionsmartsearchpreconditionsNULLNULL Added

help endisplay.fielddatadictNULLNULL Added

help endisplay.namedeviceNULLNULL Added

help endisplay.namesmartsearchactionNULLNULL Added

help endisplay.namesmartsearchpreconditionsNULLNULL Added

help endistribute.pmenvironmentNULLNULL Updated

help enduplicatespmenvNULLNULL Updated


Page 118 of 363




help enduration.methodslocatalogNULLNULL Added

help enduration.methodsloNULLNULL Added

help enduration.typeslocatalogNULLNULL Updated

help enduration.typesloNULLNULL Updated

help enelapsed.timeprobsummaryNULLNULL Updated

help enend.of.day.window.intervalslocatalogNULLNULL Added

help enend.of.day.window.intervalsloNULLNULL Added

help enend.time.fieldslamodulecontrolClose timeNULL Updated

help enend.timesloresponsehistNULLNULL Added

help enend.timesloresponseNULLNULL Updated

help enescalate.typesdCategoryNULLNULL Updated

help eness.entryprobsummaryNULLNULL Updated

help enexpiration.timesloresponsehistNULLNULL Added

help enexpiration.timesloresponseNULLNULL Updated

help enexternalSurveyUrlSurveyDefinitionNULLNULL Updated

help enfilenamesmartsearchpreconditionsNULLNULL Added

help enfinal.statesloresponsehistNULLNULL Added

help enflagproblemNULLNULL Updated


Page 119 of 363




help enflagprobsummaryNULLNULL Updated

help enfolderinteractionDelegateNULLNULL Added

help enforeign.filenamesloresponsehistNULLNULL Added

help enforeign.idcm3rNULLNULL Updated

help enforeign.keysloresponsehistNULLNULL Added

help enformat.namepmenvNULLNULL Updated

help enformatproblemNULLNULL Updated

help enformatprobsummaryNULLNULL Updated

help enformatsmartsearchpreconditionsNULLNULL Added

help enfull.namercenvNULLNULL Updated

help engenerate.orderreorderRuleNULLNULL Updated

help engroup.fieldslamodulecontrolNULLNULL Updated

help enhot.ticproblemNULLNULL Updated

help enhot.ticprobsummaryNULLNULL Updated

help enidkmusagestatsNULLNULL Updated

help enidsloresponsehistNULLNULL Added

help enidsmartsearchpreconditionsNULLNULL Added

help enimage.urlidolserverinfoNULLidolserverinfo Added


Page 120 of 363




help eninactivatepmenvNULLNULL Updated

help enincident.idproblemNULLNULL Updated

help enincident.idprobsummaryNULLNULL Updated

help enincidentlib.assignmentkmqueryNULLNULL Updated

help enincidentlib.categorykmqueryNULLNULL Updated

help enincidentlib.companykmqueryNULLNULL Updated

help enincidentlib.ownedbykmqueryNULLNULL Updated

help enincidentlib.statuskmqueryNULLNULL Updated

help eninitial.inboxpmenvNULLNULL Updated

help eninitial.statesloresponsehistNULLNULL Added

help enir.querypmenvNULLNULL Updated

help enkbfields_idol_enablekmknowledgebaseNULLNULL Added

help enkey.charclocksNULLNULL Updated

help enkey.numericclocksNULLNULL Updated

help enkne.full.namercenvNULLNULL Updated

help enkne.lock.on.displayrcenvNULLNULL Updated

help enkne.open.script.namercenvNULLNULL Updated

help enkne.reopenrcenvNULLNULL Updated


Page 121 of 363




help enkne.resolution.script.namercenvNULLNULL Updated

help enkne.search.formatrcenvNULLNULL Updated

help enkne.updatercenvNULLNULL Updated

help enlastproblemNULLNULL Updated

help enlibrarysmartsearchpreconditionsNULLNULL Added

help enlocation.full.nameproblemNULLNULL Updated

help enlock.on.displaypmenvNULLNULL Updated

help enlock.on.displayrcenvNULLNULL Updated

help enlock.on.displaysmenvNULLNULL Updated

help enlog.responseslacontrolNULLNULL Added

help enlogical.namedeviceNULLNULL Updated

help enmass.inactivatepmenvNULLNULL Updated

help ennamequerystoredNULLNULL Updated

help ennamesmartsearchactionNULLNULL Added

help ennew.categorypmenvNULLNULL Updated

help ennewpmenvNULLpm.profile.g Updated

help ennewrcenvNULLNULL Updated

help enno.securitykmknowledgebaseNULLkmknowledgebase.splib.g Added


Page 122 of 363




help ennotespmenvNULLNULL Updated

help ennotify.formatpmenvNULLNULL Updated

help ennotifypmenvNULLNULL Updated

help enNULLactivitytypeActivity type tableactivitytype Updated

help enNULLassignmentAssignment group tableassignment Updated

help enNULLlocationLocation tablelocation Updated

help enNULLNULLAlert status reportNULL Updated

help enNULLNULLAssignment group reportNULL Updated

help enNULLNULLdmNULL Updated

help enNULLNULLDocument ManagementNULL Updated

help enNULLNULLDocument Report by CategoryNULL Updated

help enNULLNULLExcessive reassignmentNULL Updated

help enNULLNULLIncident Management menuNULL Updated

help enNULLNULLIncident Report-AssignmentNULL Updated

help enNULLNULLIncident Report-ComponentNULL Updated

help enNULLNULLIncident Report-LocationNULL Updated

help enNULLNULLIncident Report-VendorNULL Updated

help enNULLNULLintronetviewNULL Updated


Page 123 of 363




help enNULLNULLNULLprint.screen.report.prompt Updated

help enNULLNULLOpen document reportNULL Updated

help enNULLNULLShift Change reportNULL Updated

help enNULLnumberNumber tablenumber Updated

help enNULLprobsummaryIncident summary tableprobsummary Updated

help ennumbercm3tNULLNULL Updated

help ennumberproblemNULLNULL Updated

help enon.enter.startpmstatusNULLNULL Updated

help enon.enter.stoppmstatusNULLNULL Updated

help enon.exit.startpmstatusNULLNULL Updated

help enon.exit.stoppmstatusNULLNULL Updated

help enopen.print.formatscategoryNULLNULL Updated

help enopen.script.namercenvNULLNULL Updated

help enopened.byproblemNULLNULL Updated

help enopened.byprobsummaryNULLNULL Updated

help enopenocmprofileNULLNULL Updated

help enopenpmenvNULLNULL Updated

help enopenrcenvNULLNULL Updated


Page 124 of 363




help enoperating.systemproblemNULLNULL Updated

help enoutage.conditionslamodulecontrolNULLNULL Updated

help enoutage.end.fieldslamodulecontrolNULLNULL Updated

help enoutage.start.fieldslamodulecontrolNULLNULL Updated

help enoverride.shslacontrolNULLNULL Updated

help enpage.responsecontactsNULLNULL Updated

help enpageproblemNULLNULL Updated

help enpageprobsummaryNULLNULL Updated

help enpdrm.v50companypatcotaskNULLNULL Updated

help enpending.changedeviceNULLNULL Updated

help enpending.changejoinbizserviceNULLNULL Updated

help enpending.changejoincigroupNULLNULL Updated

help enpending.changejoincomputerNULLNULL Updated

help enpending.changejoindisplaydeviceNULLNULL Updated

help enpending.changejoinfurnishingsNULLNULL Updated

help enpending.changejoinhandheldsNULLNULL Updated

help enpending.changejoinmainframeNULLNULL Updated

help enpending.changejoinnetworkcomponentsNULLNULL Updated


Page 125 of 363




help enpending.changejoinofficeelectronicsNULLNULL Updated

help enpending.changejoinsoftwarelicenseNULLNULL Updated

help enpending.changejoinstorageNULLNULL Updated

help enpending.changejointelecomNULLNULL Updated

help enperhitslaresponseNULLNULL Updated

help enpm.assignmentpatcotaskNULLNULL Updated

help enpm.categorypatcotaskNULLNULL Updated

help enpmt.countrcenvNULLNULL Updated

help enpmt.full.namercenvNULLNULL Updated

help enpmt.lock.on.displayrcenvNULLNULL Updated

help enpmt.reopenrcenvNULLNULL Updated

help enpmt.search.formatrcenvNULLNULL Updated

help enpmt.updatercenvNULLNULL Updated

help enpost.resolutionenvironmentNULLNULL Updated

help enprecondition.scriptsmartsearchactionNULLNULL Added

help enpreconditionsmartsearchactionNULLNULL Added

help enpresent.scriptpmenvNULLNULL Updated

help enprint.close.formatcategoryNULLNULL Updated


Page 126 of 363




help enprint.open.formatcategoryNULLNULL Updated

help enprint.overridecategoryNULLNULL Updated

help enprint.update.formatcategoryNULLNULL Updated

help enprob.mgmt.candidatepmenvNULLpm.profile.g Updated

help enprob.mgmt.candidateprobsummaryNULLNULL Updated

help enproblem.categorydeviceNULLNULL Updated

help enproblem.categoryjoinbizserviceNULLNULL Updated

help enproblem.categoryjoincigroupNULLNULL Updated

help enproblem.categoryjoincomputerNULLNULL Updated

help enproblem.categoryjoindisplaydeviceNULLNULL Updated

help enproblem.categoryjoinfurnishingsNULLNULL Updated

help enproblem.categoryjoinhandheldsNULLNULL Updated

help enproblem.categoryjoinmainframeNULLNULL Updated

help enproblem.categoryjoinnetworkcomponentsNULLNULL Updated

help enproblem.categoryjoinofficeelectronicsNULLNULL Updated

help enproblem.categoryjoinsoftwarelicenseNULLNULL Updated

help enproblem.categoryjoinstorageNULLNULL Updated

help enproblem.categoryjointelecomNULLNULL Updated


Page 127 of 363




help enproblem.ownerpatcotaskNULLNULL Updated

help enproblem.partscmcontrolNULLNULL Updated

help enproblem.prioritydeviceNULLNULL Updated

help enproblem.priorityjoinbizserviceNULLNULL Updated

help enproblem.priorityjoincigroupNULLNULL Updated

help enproblem.priorityjoincomputerNULLNULL Updated

help enproblem.priorityjoindisplaydeviceNULLNULL Updated

help enproblem.priorityjoinfurnishingsNULLNULL Updated

help enproblem.priorityjoinhandheldsNULLNULL Updated

help enproblem.priorityjoinmainframeNULLNULL Updated

help enproblem.priorityjoinnetworkcomponentsNULLNULL Updated

help enproblem.priorityjoinofficeelectronicsNULLNULL Updated

help enproblem.priorityjoinsoftwarelicenseNULLNULL Updated

help enproblem.priorityjoinstorageNULLNULL Updated

help enproblem.priorityjointelecomNULLNULL Updated

help enproblem.prioritypatcotaskNULLNULL Updated

help enproblem.statuspatcotaskNULLNULL Updated

help enproblem.statusproblemNULLNULL Updated


Page 128 of 363




help enproblem.statusprobsummaryNULLNULL Updated

help enproblem.statusprobsummaryStatusNULL Updated

help enproduct.typeinteractionDelegateSubareaNULL Added

help enqbe.formatcategoryNULLNULL Updated

help enrate.houroperatorNULLNULL Updated

help enreass.expressioncategoryNULLNULL Updated

help enreassignedprobsummaryNULLNULL Updated

help enreassignmentassignmentNULLNULL Updated

help enrecord.id.fieldslamodulecontrolNULLNULL Updated

help enreference.keycmlaborNULLNULL Updated

help enreference.keycmpartsNULLNULL Updated

help enreference.tabledatadictNULLNULL Added

help enreopen.condknownerrorphaseNULLNULL Updated

help enreopen.condrootcausephaseNULLNULL Updated

help enreopen.timeproblemNULLNULL Updated

help enreopen.timeprobsummaryNULLNULL Updated

help enreopened.byproblemNULLNULL Updated

help enreopened.byprobsummaryNULLNULL Updated


Page 129 of 363




help enreopenocmprofileNULLNULL Updated

help enreopenpmenvNULLNULL Updated

help enreopenrcenvNULLNULL Updated

help enrequires.entitlementcontactsNULLNULL Updated

help enresolution.codeprobcauseNULLNULL Updated

help enresolution.codeproblemNULLNULL Updated

help enresolution.script.namercenvNULLNULL Updated

help enresolution.scriptpmenvNULLNULL Updated

help enresolutionproblemNULLNULL Updated

help enresolutionrequestNULLNULL Added

help enresolved.byproblemNULLNULL Updated

help enresolved.byprobsummaryNULLNULL Updated

help enresolved.timeproblemNULLNULL Updated

help enresolved.timeprobsummaryNULLNULL Updated

help enresponse.alertsslamodulecontrolNULLNULL Updated

help enresponse.state.fieldslamodulecontrolNULLNULL Updated

help enreview.print.formatscategoryNULLNULL Updated

help enrfc.condknownerrorphaseNULLNULL Updated


Page 130 of 363




help enroute.ifassignmentNULLNULL Updated

help enroute.toassignmentNULLNULL Updated

help enrunningsloresponsehistNULLNULL Added

help enscriptcategoryNULLNULL Updated

help ensearch.formatrcenvNULLNULL Updated

help ensecondary.assignmentprobsummaryNULLNULL Updated

help ensecondary.distributeenvironmentNULLNULL Updated

help ensequentialenvironmentNULLNULL Updated

help enserver.urlidolserverinfoNULLidolserverinfo Added

help ensla.id.fieldslamodulecontrolNULLNULL Updated

help enslo.idsloresponsehistNULLNULL Added

help enslo.namesloresponsehistNULLNULL Added

help ensm.device.display.namedeviceNULLNULL Added

help ensource.filenamecoreNULLNULL Updated

help ensp.map.operator.propidolserverinfoNULLidol.monitor Added

help enspconnectorurlkmknowledgebaseNULLkmknowledgebase.fslib.g Added

help enspconnectorurlkmknowledgebaseNULLkmknowledgebase.splib.g Added

help enspconnectorurlkmknowledgebaseNULLkmknowledgebase.weblib.g Added


Page 131 of 363




help enspread.multislamodulecontrolNULLNULL Updated

help enspreadslamodulecontrolSpread outagesNULL Updated

help ensptaskkmknowledgebaseNULLNULL Added

help ensqlsmartsearchpreconditionsNULLNULL Added

help enstart.time.fieldslamodulecontrolOpen timeNULL Updated

help enstart.timesloresponsehistNULLNULL Added

help enstart.timesloresponseNULLNULL Updated

help enstatus.progressionslamodulecontrolNULLNULL Updated

help enstatusproblemNULLNULL Updated

help enstatusprobsummaryNULLNULL Updated

help ensubcategoryinteractionDelegateNULLNULL Added

help ensubscribeModeenvironmentNULLNULL Updated

help ensuggestion.actionsmartsearchactionNULLNULL Added

help ensuggestion.librarysmartsearchactionNULLNULL Added

help ensuspendedsloresponsehistNULLNULL Added

help ensuspendpmenvNULLNULL Updated

help ensysmodcountsloresponsehistNULLNULL Added

help ensysmodtimesloresponsehistNULLNULL Added


Page 132 of 363




help ensysmodusersloresponsehistNULLNULL Added

help entablenamekmusagehistoryNULLNULL Updated

help entablenamekmusagestatsNULLNULL Updated

help entask.idpatcotaskhistorydetailNULLNULL Updated

help entechnician.fieldslamodulecontrolTicket ownerNULL Updated

help enticket.ownerknownerrorNULLNULL Updated

help enticket.ownerproblemNULLNULL Updated

help enticket.ownerprobsummaryNULLNULL Updated

help enticket.ownerrootcauseNULLNULL Updated

help enticket.ownerrootcausetaskNULLNULL Updated

help enticketIdSurveySendLogNULLNULL Updated

help entime.spslocatalogNULLNULL Updated

help entime.spsloNULLNULL Updated

help entimestamp.fieldidolpbmhunterNULLNULL Updated

help entitlepatcotaskNULLNULL Updated

help entodo.alertAlertDefNULLNULL Added

help entodo.companyoperatorNULLNULL Added

help entodo.folderoperatorNULLNULL Added


Page 133 of 363




help entodo.list.enabledoperatorNULLNULL Added

help entodo.list.intervaloperatorNULLNULL Added

help entodo.list.max.sizeoperatorNULLNULL Added

help entodo.list.source.isgroupoperatorNULLNULL Added

help entodo.msgAlertDefNULLNULL Added

help entodo.typeAlertDefNULLNULL Added



help entotal.breachedslaresponseNULLNULL Updated

help entotal.recordsslaresponseNULLNULL Updated

help entotal.time.groupsloresponsehistNULLNULL Added

help entotal.timesloresponsehistNULLNULL Added

help entotal.timesloresponseNULLNULL Updated

help entypeclocksNULLNULL Updated

help enunsuspendpmenvNULLNULL Updated

help enupdate.actionincidentsNULLNULL Updated

help enupdate.actionproblemNULLNULL Updated

help enupdate.actionprobsummaryNULLNULL Updated


Page 134 of 363




help enupdate.condknownerrorphaseNULLNULL Updated

help enupdate.condrootcausephaseNULLNULL Updated

help enupdate.field.varObjectNULLNULL Updated

help enupdate.print.formatscategoryNULLNULL Updated

help enupdate.timeprobsummaryNULLNULL Updated

help enupdated.byproblemNULLNULL Updated

help enupdated.byprobsummaryNULLNULL Updated

help enupdatepmenvNULLNULL Updated

help enupdaterootcausetaskNULLNULL Updated

help enusage.countkmusagestatsNULLNULL Updated

help enuse.activityenvironmentNULLNULL Updated

help enuse.pagingenvironmentNULLNULL Updated

help enuse.phasesslamodulecontrolNULLNULL Updated

help enuser.priorityproblemNULLNULL Updated

help enuser.priorityprobsummaryNULLNULL Updated

help env50companypatcotaskNULLNULL Updated

help env51contract.idpatcotaskNULLNULL Updated

help env51demandpatcotaskNULLNULL Updated


Page 135 of 363




help env51laborpatcotaskNULLNULL Updated

help env51partspatcotaskNULLNULL Updated

help enview.countkmusagestatsNULLNULL Updated

help enviewpmenvNULLpm.profile.g Updated

help envj.number.1problemNULLNULL Updated

help envj.number.1probsummaryNULLNULL Updated

help enwork.managercm3rNULLNULL Updated

help enwork.managercm3tNULLNULL Updated

htmltags 1 Added

htmltemplates ChM Change Approval Approved_Timeperiod Conflicten Updated

htmltemplates ChM Change Approval Approveden Updated

htmltemplates ChM Change Approval Pendingen Updated

htmltemplates ChM Change Close2en Updated

htmltemplates ChM Change Closeen Updated

htmltemplates ChM Change Denialen Updated

htmltemplates ChM Change Moveen Updated

htmltemplates ChM Change Open Subscriptionsen Updated

htmltemplates ChM Change Open2en Updated


Page 136 of 363




htmltemplates ChM Change Openen Updated

htmltemplates ChM Change Pendingen Updated

htmltemplates ChM Change Retracten Updated

htmltemplates ChM Change Subscription Approveden Updated

htmltemplates ChM Change Subscription Closeen Updated

htmltemplates ChM Change Subscription Denieden Updated

htmltemplates ChM Change Subscription Openen Updated

htmltemplates ChM Change Subscription Retracten Updated

htmltemplates ChM Change Update Reassigneden Updated

htmltemplates ChM Change Update Returned2en Updated

htmltemplates ChM Change Update Returneden Updated

htmltemplates ChM Change Update Subscriptionsen Updated

htmltemplates ChM Change Updateen Updated

htmltemplates ChM Final Approvalen Updated

htmltemplates ChM Final Denialen Updated

htmltemplates ChM not assigneden Updated

htmltemplates ChM noticeen Updated

htmltemplates ChM Retract Allen Updated


Page 137 of 363




htmltemplates ChM Retract Oneen Updated

htmltemplates ChM SLA.alerten Updated

htmltemplates ChM SLA.maxen Updated

htmltemplates ChM SLA.targeten Updated

htmltemplates ChM Task Approvalen Updated

htmltemplates ChM Task Closeen Updated

htmltemplates ChM Task Denialen Updated

htmltemplates ChM Task Not Approveden Updated

htmltemplates ChM Task not assigneden Updated

htmltemplates ChM Task noticeen Updated

htmltemplates ChM Task Openen Updated

htmltemplates ChM Task Pending Approvalen Updated

htmltemplates ChM Task Retracten Updated

htmltemplates ChM Task Updateen Updated

htmltemplates CM.change.approvalen Updated

htmltemplates CM.change.approvalprepen Updated

htmltemplates CM.change.closureen Updated

htmltemplates CM.change.implementationen Updated


Page 138 of 363




htmltemplates CM.change.loggingen Updated

htmltemplates CM.change.planningen Updated

htmltemplates CM.change.review.post.impen Updated

htmltemplates CM.change.reviewen Updated

htmltemplates cm3r.cigroup.gen Updated

htmltemplates cm3r.closeen Updated

htmltemplates cm3r.discover.closeen Updated

htmltemplates cm3r.discoveren Updated

htmltemplates cm3r.kmen Updated

htmltemplates cm3r.release.closeen Updated

htmltemplates cm3r.releaseen Updated

htmltemplates cm3r.subscriptionen Updated

htmltemplates IM Alert Reassignen Updated

htmltemplates IM Closeen Updated

htmltemplates IM Openen Updated

htmltemplates IM Reopenen Updated

htmltemplates IM Resolveden Updated

htmltemplates IM Updateen Updated


Page 139 of 363




htmltemplates IM.Unrelated from Masteren Updated

htmltemplates IM.update.incidenten Updated

htmltemplates Interaction Previewen Updated

htmltemplates Internal Survey Templateen Updated

htmltemplates SD.incident.notifyen Updated

htmltemplates SD.incident.notifyzh-Hans Updated

htmltemplates sd.steamlined.cancelen Added

htmltemplates sd.steamlined.closeen Added

htmltemplates sd.steamlined.openen Added

htmltemplates sd.steamlined.service.catalog.approval.statusen Added

htmltemplates sd.steamlined.service.catalog.penden Added

htmltemplates SM Add ESSen Updated

htmltemplates SM Adden Updated

htmltemplates SM Closeen Updated

htmltemplates SM Escalateen Updated

htmltemplates SM Updateen Updated

htmltemplates Survey Template Simpleen Updated

htmltemplates Survey Templateen Updated


Page 140 of 363




idolDataFilter 2 Added

idolDataFilter 3 Added

idolindex 3 Updated

idolindex 6 Added

idolindex 7 Added

idolindex 8 Added

idolpbmhunter 6 Updated

idolpbmhunter 10 Added

idolpbmhunter 11 Added

idolToolsTemplate Backup Component Added

idolToolsTemplate Backup Index Updated

idolToolsTemplate Restore Category Synchronize Updated

idolToolsTemplate Restore Component Added

idolToolsTemplate Restore Index Updated

idolToolsTemplate View Index Status Updated

idolToolsTemplate View Log Updated

idolToolsTemplate View Root Category Detail Updated

idolToolsTemplate View Status Updated


Page 141 of 363




idolwebresources IDOL_TOPICMAP_AIGHT Updated

idolwebresources IDOL_TOPICMAP_SCRIPT Updated

idolwebresources IDOL_TOPICMAP_STYLE Updated

imArea availabilityservice deliverycomplaint Updated

imArea functionalityservice deliverycomplaint Updated

imArea grant accessgrant accessrequest for administration Updated

imArea incident resolution qualitysupportcomplaint Updated

imArea incident resolution timesupportcomplaint Updated

imArea otherotherrequest for administration Updated

imArea password resetpassword resetrequest for administration Updated

imArea performanceservice deliverycomplaint Updated

imArea personsupportcomplaint Updated

imArea support catalogsupport catalogsupport catalog Added

imCategory complaint Updated

imCategory request for administration Updated

imCategory support catalog Added

imSubcategory grant accessrequest for administration Updated

imSubcategory otherrequest for administration Updated


Page 142 of 363




imSubcategory password resetrequest for administration Updated

imSubcategory service deliverycomplaint Updated

imSubcategory support catalogsupport catalog Added

imSubcategory supportcomplaint Updated

inbox 37 Updated

inbox 44 Updated

inbox 171 Updated

inbox 203 Updated

inbox 252 Updated

inbox 255 Updated

inbox 313 Updated

inbox 314 Updated

inbox 503 Updated

inbox 999999 Updated






Page 143 of 363

















inbox 10000458 Added






Page 144 of 363























Page 145 of 363























Page 146 of 363





info KMAttachmentinfo.startup Added

info startupinfo.startup Updated

info timedurationdata.processorinfo.startup Added

ioaction SD.update.to.IM.ChM.RM Updated

ioaction SD.update.to.IM.ChM.RM.PbM Updated

JSBeanFactory referenceService Added

kmdoctype errormsg Updated

kmdoctype external Updated

kmdoctype howto Updated

kmdoctype probsol Updated

kmdoctype reference Updated

kmknowledgebase Incident_Library Updated

kmknowledgebase Interaction_Library Updated

kmknowledgebase Knowledge_Library Updated

kmknowledgebase KnownError_Library Updated

kmknowledgebase KnownError_Library_for_pd4_tobe_used Updated

kmknowledgebase Problem_Library Updated


Page 147 of 363




kmknowledgebase Problem_Library_for_pd4_tobe_used Updated

kmknowledgebasetemp Catalog_Library Added

kmknowledgebasetemp Change_Library Added

kmknowledgebasetemp Contact_Library Added

kmknowledgebasetemp Department_Library Added

kmknowledgebasetemp Device_Library Added

kmknowledgebasetemp Incident_Library Added

kmknowledgebasetemp Interaction_Library Added

kmknowledgebasetemp Knowledge_Library Added

kmknowledgebasetemp KnownError_Library Added

kmknowledgebasetemp KnownError_Library_for_pd4_tobe_used Added

kmknowledgebasetemp Location_Library Added

kmknowledgebasetemp Problem_Library Added

kmknowledgebasetemp Problem_Library_for_pd4_tobe_used Added

kmknowledgebasetemp Request_Library Added

kmknowledgebasetemp Request_Library_for_pdrequest_tobe_used Added

kmmapping cm3r Added

kmmapping incidents Updated


Page 148 of 363




kmmapping ocmq Added

kmmapping probsummary Updated

kmmapping request Added

knownerrorphase Known Error Investigation Updated

knownerrorphase Known Error Logging and Categorization Updated

knownerrorphase Known Error Resolution Updated

knownerrorphase Known Error Solution Acceptance Updated

link advFind.incident.search Updated

link advFind.SD.search Updated

link advFind.search.contacts Updated

link advFind.search.task Updated

link case.exchange.param.format Updated

link case.exchange.param.format.sm2sm Updated

link changeModel Updated

link chm.cm3r.subscription Updated

link cm3r Updated

link cm3r.subscription Updated

link cm3r.subscription.bg Updated


Page 149 of 363




link cm3t Updated

link cm3tcphs.main Updated

link contacts Updated

link contentversion Updated

link dataModEventRel Added

link dataModEventRelItem Added

link device Updated

link imTask Updated

link incidents Updated

link interactionDelegate Added

link joinsvcDisplay Updated

link kmdocument Updated

link kmquery Updated

link knownerror Updated

link ocmlrec Updated

link operator Updated

link outage Added

link outagedetail Updated


Page 150 of 363




link pc.software.files Updated

link problem Updated

link problem.incident.post.back Updated

link probsummary Updated

link proration Updated

link request Updated

link request.incident.post.back Updated

link requestTask Updated

link rootcause Updated

link screlate.incidents.cm3r Updated

link screlate.incidents.problem Updated

link screlate.incidents.request Updated

link screlate.incidents.rootcause Updated

link sd.advFind.search Added

link SD.update.interaction Updated

link select.biz.service Updated

link SharePointUserMapping Added

link sla Updated


Page 151 of 363




link slamonthly Updated

link slocatalog Updated

link smartsearchpreconditions Added

link Subscription Updated

link Subscription.search Updated

link Survey.IM.addFilter Updated

link svcCat.edit.approval.addCond Added

link svcCat.wiz.advance.search.add Added

link svcCat.wiz.advance.search.edit Added

link svcCat.wiz.survey.add Added

link svcCat.wiz.survey.edit Added

link svcCat.wizard.get.change.info.2 Updated

link svcCat.wizard.get.incident.info Updated

link svcCatalog Updated

link svcDisplay Updated

link wiz.contract.assets Updated

link wiz.slo.avail.1 Updated

link wiz.slo.resp.incidents Updated


Page 152 of 363




link Workflow Added

menu ADMINISTRATION MENU Updated

menu ALIAS Updated

menu APMUPGRADETEMP Updated

menu APPROVER GEN Updated

menu CC Updated

menu CC PD Updated

menu ChM PD Updated

menu CM GEN Updated

menu CM MAIN Updated

menu CM MAIN 2 Updated

menu COMM UTILITIES Updated

menu DEVELOPMENT MAIN MENU Updated

menu ENABLE PD Updated

menu ESS-Service Catalog Updated

menu ESSSM Updated

menu ESSSM-Approval Updated

menu ESSSM-Approval-Mobile Updated


Page 153 of 363




menu ESSSM-Mobile Updated

menu EVENT SERVICES Updated

menu HARDWARE CONFIGURATION Updated

menu HELPDESK GEN Updated

menu HOME Updated

menu ICM DETAIL Updated

menu IDOL admin Updated

menu IDOL TOOLS Updated

menu IM Updated

menu IM DETAIL Updated

menu IM PD Updated

menu KM GUI MENU Updated

menu PATCH RELEASE Updated

menu PM Updated

menu PM DETAIL Updated

menu PM PD Updated

menu RAD Updated

menu RM PD Updated


Page 154 of 363




menu SLA Updated

menu smc Added

menu SRC Tailoring Added

menu SUPER Added

menu SYSTEM ADMINISTRATION Updated

menu TAILORING Updated

menu timeperiod Updated

menu timeperiod main Updated

menu USER UTILITIES MENU II Updated

ModuleStatus requestOrdering Added

nameduser SLA Added

notification ChM Change Approval_1 Updated

notification ChM Change Close_1 Updated

notification ChM Change Denial_1 Updated

notification ChM Change Open Subscriptions_1 Updated

notification ChM Change Open_1 Updated

notification ChM Change Open_2 Updated

notification ChM Change Retract_1 Updated


Page 155 of 363




notification ChM Change Update Subscriptions_1 Updated

notification HTML ChM Change Approval_1 Updated

notification HTML ChM Change Close_1 Updated

notification HTML ChM Change Denial_1 Updated

notification HTML ChM Change Open Subscriptions_1 Updated

notification HTML ChM Change Open_1 Updated

notification HTML ChM Change Retract_1 Updated

notification HTML ChM Change Update Subscriptions_1 Updated

notification ICM Attribute Add_1 Updated

notification ICM Attribute Update_1 Updated

notification ICM Children Update_1 Updated

notification ICM Delete_1 Updated

notification ICM Device Add_1 Updated

notification ICM Device Update_1 Updated

notification Subscription Update_1 Updated

number assignmentlog Added

number kmattachmentupdates Added

number sloresponsehist Added


Page 156 of 363




Object cm3r_for_pd4_tobe_used Updated

Object cm3t_for_pd4_tobe_used Updated

Object ddmReconcile Updated

Object idolpbmhunter Updated

Object idolserverinfo Updated

Object imArea Updated

Object imSubcategory Updated

Object imTask Updated

Object incidents_for_pd4_tobe_used Updated

Object interactionDelegate Added

Object kmdocument Updated

Object kmknowledgebase_idol_enable Added

Object pbmArea Updated

Object pbmSubcategory Updated

Object probsummary Updated

Object probsummary_for_pd4_tobe_used Updated

Object request_for_pdrequest_tobe_used Updated

Object requestTask_for_pdrequest_tobe_used Updated


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Object rootcause_for_pd4_tobe_used Updated

Object rootcausetask_for_pd4_tobe_used Updated

Object sdArea Updated

Object sdSubcategory Updated

Object SharePointUserMapping Added

Object sla Updated

Object SurveyDefinition Updated

Object timeDurationControl Added

Object timeperiodDefinition Updated

Object upgraderesults Updated

ocmoptions Manager ApprovalqNULL Updated

ocmoptions OrderingqNULL Updated

ocmoptions Quote ApprovalqNULL Updated

ocmoptions WorkingqNULL Updated

probcause probDenied Service Catalog RequestDenied Service Catalog Request Added

Process add.new.baseline Updated

Process am.clone.record Updated

Process am.combine.relation Updated


Page 158 of 363




Process am.create.cigroup Updated

Process am.save Updated

Process approval.approve Updated

Process approval.approve.all Updated

Process approval.approve.current Updated

Process approval.approve.one Updated

Process approval.deny.all Updated

Process approval.deny.current Updated

Process approval.deny.one Updated

Process approval.retract.all Updated

Process approval.retract.one Updated

Process cc.create Updated

Process cc.createchange Updated

Process cc.first.log Updated

Process cc.first.log2 Updated

Process cc.new.call Updated

Process cc.qopen.create Updated

Process cc.screlate Updated


Page 159 of 363




Process cc.search Updated

Process change.open.save Updated

Process change.update.save Updated

Process cm.add.link Updated

Process cm.ok Updated

Process cm.open Updated

Process cm.open.save_for_pd4_tobe_used Updated

Process cm.open_for_pd4_tobe_used Updated

Process cm.search Updated

Process cm.update Updated

Process cm.update_for_pd4_tobe_used Updated

Process contacts.add.operator Updated

Process createrequest Updated

Process ddbReconcile.init Updated

Process ddmReconcile.new Updated

Process demodata.apply Added

Process escalate.interaction Updated

Process ess.determine.EdtFmt Updated


Page 160 of 363




Process ext.init Updated

Process idol.hot.topic.create.change Updated

Process idol.hot.topic.create.document Added

Process idol.hot.topic.create.incident Updated

Process idol.hot.topic.create.parent Added

Process idol.hot.topic.create.pd.change Updated

Process idol.hot.topic.create.pd.incident Updated

Process idol.hot.topic.create.pd.problem Updated

Process idol.hot.topic.create.problem Updated

Process idol.hot.topic.view Updated

Process idol.related.to Added

Process idol.smartsearchaction.execute Added

Process idolhta.list.cancelindex Added

Process idolhta.list.index Added

Process idolhta.setparent.blank Added

Process idolhta.setparent.newparent Added

Process idolkmbase.add Added

Process idolpbmhunter.cancelindex Updated


Page 161 of 363




Process idolpbmhunter.index Updated

Process idolserver.addfilesystem Added

Process idolserver.addhttp Added

Process idolserver.addsharepoint Added

Process idolserver.deleteconn Added

Process idolserver.deletefs Added

Process idolserver.deletehttp Added

Process idolserver.globalsearch Added

Process idolserver.globalsearch.init Added

Process idolserver.logoff Added

Process idolserver.migrate Added

Process idolserver.monitor Added

Process idolserver.refreshstatus Added

Process idolserver.syncuser Added

Process idolserver.testcfsconn Added

Process idolserver.testconn Updated

Process idolserver.testfsconnect Added

Process idolserver.testhttpconn Added


Page 162 of 363




Process idolserver.testimgconn Updated

Process idolserver.testsharepointconn Added

Process idolserver.viewph Updated

Process idolserverinfo.init Added

Process idoltools.runcommand Added

Process im.check.depend.canclose Updated

Process im.first Updated

Process im.first.exit Updated

Process im.first.save Updated

Process im.update.affected.services Updated

Process inbox.init Updated

Process inbox.save Updated

Process km.view.document Added

Process kmdocument.execrecordlink.view Updated

Process kmdocument.exeooflow.new Added

Process kmdocument.kmrecordlink Updated

Process kmknowledgebase.add Added

Process kmknowledgebase.init Updated


Page 163 of 363




Process kmknowledgebase.init_idol_enable Added

Process kmknowledgebase.library Added

Process kmknowledgebase.newkb_idol_enable Added

Process kmknowledgebase.onadd Added

Process kmknowledgebase.ondelete_idol_enable Added

Process kmknowledgebase.onok Added

Process kmknowledgebase.onsave_idol_enable Added

Process kmknowledgebase.querybuilder Added

Process kmknowledgebase.refreshstats_idol_enable Added

Process kmknowledgebase.reindex Updated

Process kmknowledgebase.reindex_idol_enable Added

Process kmknowledgebase.reindex_library Added

Process kmknowledgebase.search_action Added

Process kmknowledgebase.search_precondition Added

Process kmknowledgebase.select_library Added

Process kmknowledgebase.selectconnector Added

Process kmknowledgebase.selecterror Added

Process kmknowledgebase.solutionquerybuilder Added


Page 164 of 363




Process kmknowledgebase.stop_words Added

Process kmknowledgebase.usermapping Added

Process kmknowledgebase.verify_server Updated

Process kmquery.advancedoptions_idol_enable Added

Process kmquery.submitsearch_idol_enable Added

Process operator.view.init Updated

Process rca.search Updated

Process rca.search.init Updated

Process reportscheduleDefinition.search Updated

Process rm.open Updated

Process rm.request.search Updated

Process rm.requestTask.search Updated

Process rm.search Updated

Process rmq.init.ess Updated

Process Rule.editRule Updated

Process sc.expand.visualization Updated

Process scversion.init Updated

Process sd.delegate.cancel Added


Page 165 of 363




Process sd.delegate.continue Added

Process sd.delegate.continue.pre Added

Process sd.essupdate Updated

Process sd.interaction.approved Updated

Process sd.logcatalog Updated

Process sd.search Updated

Process sd.streamlined.before.svc.add.cart Added

Process sd.streamlined.escalate Added

Process sd.streamlined.svc.add.cart Added

Process sd.SubscriptionItem Updated

Process sd.view Updated

Process sdInteraction.streamlined.approve Added

Process sdInteraction.streamlined.deny Added

Process sdInteraction.streamlined.retract Added

Process search.knownerror Updated

Process search.problem Added

Process setting.save Updated

Process SharePointUserMapping.new Added


Page 166 of 363




Process sla.confirm.outage Added

Process sla.search Updated

Process slo.add.avail.sla Updated

Process slo.add.resp.sla Updated

Process slo.del.avail.sla Updated

Process slo.del.resp.sla Updated

Process slo.resp.from.cat Updated

Process sloavail.add.list Updated

Process solution.matching.screlate Updated

Process srckmindex.refreshstats Updated

Process SurveyDefinition.search Updated

Process svc.setup.approvals Updated

Process svcSrcConfig.field.wizard.add.2.picklist Updated

Process svcSrcConfig.field.wizard.add.2.text Updated

Process svcSrcConfig.field.wizard.add.2.textarea Updated

Process svcSrcConfig.field.wizard.edit Updated

Process svcSrcConfig.update.config Updated

Process timeDurationControl.init Added


Page 167 of 363




Process timeDurationTable.search.init Added

Process timeperiodDefinition.search Updated

Process unlink.record Updated

Process us.screlate Updated

Process view.biz.services Updated

Process WorkflowDemo.approved Added

Process WorkflowPhase.init Updated

querystored probsummaryalert notyet Updated

querystored probsummaryalert1 Updated



querystored probsummarydeadline Updated

querystored probsummaryprobsummary.user.all Updated

querystored probsummaryprobsummary.user.open Updated

querystored probsummarystatus.suspended Updated

relatedObjectMap cigroupgroup.members Added

relatedObjectMap cirelationshiplogical.name Added

relatedObjectMap cirelationshiprelated.cis Added


Page 168 of 363




relatedObjectMap cm3raffected.item Added

relatedObjectMap cm3raffected.services Added

relatedObjectMap cm3taffected.item Added

relatedObjectMap cm3tasset Added

relatedObjectMap downtimelogical.name Added

relatedObjectMap imTasklogical.name Added

relatedObjectMap incidentslogical.name Added

relatedObjectMap kmquerychangelib.ci Added

relatedObjectMap kmqueryincidentlib.logicalname Added

relatedObjectMap kmqueryinteractionlib.logicalname Added

relatedObjectMap knownerroraffected.item Added

relatedObjectMap knownerrortasklogical.name Added

relatedObjectMap ocmqlogical.name Added

relatedObjectMap pcfileslogical.name Added

relatedObjectMap pcsoftwareapplication.name Added

relatedObjectMap pcsoftwarelogical.name Added

relatedObjectMap probsummaryaffected.item Added

relatedObjectMap probsummaryaffected.services Added


Page 169 of 363




relatedObjectMap rootcauseaffected.ci Added

relatedObjectMap rootcauseaffected.item Added

relatedObjectMap slaresponseagreement.id Added

relatedObjectMap svcCatalogsubscriptionItem Added

relatedObjectMap timeDuration4cm3rforeign.key Added

relatedObjectMap timeDuration4cm3tforeign.key Added

relatedObjectMap timeDuration4imTaskforeign.key Added

relatedObjectMap timeDuration4incidentsforeign.key Added

relatedObjectMap timeDuration4probsummaryforeign.key Added

relatedObjectMap timeDuration4requestforeign.key Added

relatedObjectMap timeDuration4requestTaskforeign.key Added

relatedObjectMap timeDuration4rootcauseforeign.key Added

relatedObjectMap timeDuration4rootcausetaskforeign.key Added

relatedObjectMap timeDuration4svcCartItemforeign.key Added

relatedObjectMap timeperiodDefinitionaffected.services Added

RuleSet apply.template Updated

RuleSet Associate Record Added

RuleSet chm.apply.change.model Updated


Page 170 of 363




RuleSet chm.change.calculate.cost Updated

RuleSet chm.clean.closetime Updated

RuleSet chm.close.related Updated

RuleSet chm.closure.validation Updated

RuleSet chm.closure.wizard Updated

RuleSet chm.cost.validation Updated

RuleSet chm.deny.dataModEvent Updated

RuleSet chm.dmeUpdate Updated

RuleSet chm.exeooflow Updated

RuleSet chm.fields.validation Updated

RuleSet chm.initial.build.test.required Updated

RuleSet chm.mandatory Updated

RuleSet chm.mandatory.backout Updated

RuleSet chm.mandatory.build.test Updated

RuleSet chm.mandatory.closure Updated

RuleSet chm.mandatory.impl Updated

RuleSet chm.mandatory.impl.ci.down Updated

RuleSet chm.mandatory.pir Updated


Page 171 of 363




RuleSet chm.mandatory.pln.sch Updated

RuleSet chm.mandatory.pln.sch.ci.down Updated

RuleSet chm.mandatory.proposal Updated

RuleSet chm.mandatory.remediation.plan Updated

RuleSet chm.mandatory.unplanned Updated

RuleSet chm.minor.message Updated

RuleSet chm.notification.abandon Updated

RuleSet chm.notification.accept Updated

RuleSet chm.notification.backout Updated

RuleSet chm.notification.closure Updated

RuleSet chm.notification.closure.fail Updated

RuleSet chm.notification.cmdb.update Updated

RuleSet chm.notification.dcab.approved Updated

RuleSet chm.notification.dcab.denied Updated

RuleSet chm.notification.ecab.approved Updated

RuleSet chm.notification.ecab.denied Updated

RuleSet chm.notification.emergency.build.test Updated

RuleSet chm.notification.execution Updated


Page 172 of 363




RuleSet chm.notification.freeze.timeperiod Updated

RuleSet chm.notification.normal.build.test Updated

RuleSet chm.notification.pending.dcab.approval Updated

RuleSet chm.notification.pending.ecab.approval Updated

RuleSet chm.notification.pending.tcab.approval Updated

RuleSet chm.notification.pir Updated

RuleSet chm.notification.pln.sch Updated

RuleSet chm.notification.post.implementation Updated

RuleSet chm.notification.reg.catg Updated

RuleSet chm.notification.reject Updated

RuleSet chm.notification.risk.impact Updated

RuleSet chm.notification.tcab.approved Updated

RuleSet chm.notification.tcab.denied Updated

RuleSet chm.notification.validation Updated

RuleSet chm.OO.initial Updated

RuleSet chm.OOvalidation Updated

RuleSet chm.set.change.requester Updated

RuleSet chm.set.ci.values Updated


Page 173 of 363




RuleSet chm.set.ci.values.dme Updated

RuleSet chm.set.closetime Updated

RuleSet chm.set.dme.cancelled Updated

RuleSet chm.set.dme.planned Updated

RuleSet chm.sync.status.to.interaction Updated

RuleSet chm.task.activate.dependent Updated

RuleSet chm.task.calculate.cost Updated

RuleSet chm.task.check.avai.status Updated

RuleSet chm.task.close.dependent Updated

RuleSet chm.task.close.status Updated

RuleSet chm.task.closure.wizard Updated

RuleSet chm.task.initialize.status Updated

RuleSet chm.task.initialize.status.manualcancel Updated

RuleSet chm.task.mandatory Updated

RuleSet chm.task.mandatory.closure Updated

RuleSet chm.task.notification.active Updated

RuleSet chm.task.notification.cancel Updated

RuleSet chm.task.notification.closed Updated


Page 174 of 363




RuleSet chm.task.notification.review Updated

RuleSet chm.task.populate.parent.cost Updated

RuleSet chm.task.set.closure.code Updated

RuleSet chm.task.set.open Updated

RuleSet chm.task.transition.review.active.status Updated

RuleSet chm.task.validation Updated

RuleSet chm.unplanned.dmeCheck Updated

RuleSet chm.unplanned.dmeUpdate Updated

RuleSet clip.downtime.withdraw Updated

RuleSet CloseChange Updated

RuleSet cls.related.interaction Updated

RuleSet common.relatedrecord.init.vars Added

RuleSet common.taskplan.initmodeltoticketooflowconfiguration Updated

RuleSet common.taskplan.initooflowconfiguration Updated

RuleSet common.taskplan.initticketcontext Updated

RuleSet common.taskplan.noneplantasktochangeplan Updated

RuleSet common.taskplan.savecontextconfig Updated

RuleSet common.taskplan.sync.changephase.totaskparentphase Updated


Page 175 of 363




RuleSet common.taskplan.sync.task.titleandstatus.tochangeplan Updated

RuleSet common.taskplan.taskticket.init Updated

RuleSet common.taskplan.ticket.change Updated

RuleSet common.taskplan.ticket.init Updated

RuleSet common.taskplan.ticket.phase.change Updated

RuleSet common.taskplan.updatedependenttaskstatus Updated

RuleSet common.taskplan.validateoutputontask Updated

RuleSet common.workflow.init.vars Added

RuleSet create.template Updated

RuleSet demoRule1 Updated

RuleSet im.alert.stage.processing Added

RuleSet im.asgnchg.init Updated

RuleSet im.asgnchg.update Updated

RuleSet im.associate.bac.pi Updated

RuleSet im.calculate.rc.calendar Updated

RuleSet im.call.sla.confirm Updated

RuleSet im.cascade.to.child Updated

RuleSet im.categorization.set.status Updated


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RuleSet im.CEUpdate Updated

RuleSet im.CEUpdate.init Updated

RuleSet im.changeCategory Updated

RuleSet im.child.goToPage Updated

RuleSet im.child.incident.reset.status Updated

RuleSet im.child.incidents.closure Updated

RuleSet im.child.inital Updated

RuleSet im.child.next Updated

RuleSet im.child.prev Updated

RuleSet im.child.recordPerPage Updated

RuleSet im.child.unlink Updated

RuleSet im.child.unlink.update Updated

RuleSet im.child.unlinkAll Updated

RuleSet im.child.unlinkAll.auto Updated

RuleSet im.clear.area Updated

RuleSet im.clear.sd.escalated.flag Updated

RuleSet im.clear.vars Updated

RuleSet im.clone.relation Updated


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RuleSet im.cloneIncident Updated

RuleSet im.close.incident.schedule Updated

RuleSet im.close.mandatory Updated

RuleSet im.close.mandatory.common Updated

RuleSet im.close.update.status Updated

RuleSet im.consume.add Updated

RuleSet im.consume.update Updated

RuleSet im.createHotNews Updated

RuleSet im.createKM Updated

RuleSet im.createTask Updated

RuleSet im.deal.depend.canclose Updated

RuleSet im.dmeUpdate Updated

RuleSet im.do.downtime Updated

RuleSet im.fields.validation Updated

RuleSet im.first.call.mandatory Added

RuleSet im.general.set.priority Updated

RuleSet im.generateMaintenance Updated

RuleSet im.getSLA Updated


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RuleSet im.incident.acknowledge Updated

RuleSet im.incident.calculate.cost Updated

RuleSet im.incident.closure Updated

RuleSet im.incident.closure.after.merge Updated

RuleSet im.incident.first.call Added

RuleSet im.incident.matching Updated

RuleSet im.init.company Updated

RuleSet im.init.ticket_ID Updated

RuleSet im.init.ticket_ID.delay Updated

RuleSet im.launch.business.impact.report Updated

RuleSet im.launch.problem.isolation Updated

RuleSet im.logging.mandatory Updated

RuleSet im.logging.set.status Updated

RuleSet im.major.downgrade.activity Updated

RuleSet im.master.incident.untick Updated

RuleSet im.notes Updated

RuleSet im.notification.closure Updated

RuleSet im.notification.master.incident.uncheck Updated


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RuleSet im.notification.pending Updated

RuleSet im.notification.recovery Updated

RuleSet im.notification.reviewer Updated

RuleSet im.notification.standard Updated

RuleSet im.notification.suspension Updated

RuleSet im.notification.unsuspension Updated

RuleSet im.notify Updated

RuleSet im.parent Updated

RuleSet im.parent.sync2child Updated

RuleSet im.problem.matching Updated

RuleSet im.reset.allchild.status Updated

RuleSet im.reset.child.status Updated

RuleSet im.review.detail Updated

RuleSet im.reviewdetail.mandatory Updated

RuleSet im.run.context.wizard Updated

RuleSet im.run.sla.process Updated

RuleSet im.schedule.unlinkAllChild Updated

RuleSet im.searchKM Updated


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RuleSet im.set.activity.vars Updated

RuleSet im.set.impact.urgency.value Updated

RuleSet im.set.open.inform Updated

RuleSet im.set.totalpages Added

RuleSet im.set.variables Updated

RuleSet im.setReminder Updated

RuleSet im.SMOMi.updateFromUI Updated

RuleSet im.solve.directly Updated

RuleSet im.standard.mandatory Updated

RuleSet im.standard.set.default.values Updated

RuleSet im.status.list Updated

RuleSet im.suspend Updated

RuleSet im.sync.status.to.interaction Updated

RuleSet im.task.active.init.status Updated

RuleSet im.task.calculate.cost Updated

RuleSet im.task.cancel.field.validation Updated

RuleSet im.task.cancellation Updated

RuleSet im.task.changeCategory Updated


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RuleSet im.task.clear.vars Updated

RuleSet im.task.close.field.validation Updated

RuleSet im.task.closure Updated

RuleSet im.task.fields.validation Updated

RuleSet im.task.getSLA Updated

RuleSet im.task.initialize.id Updated

RuleSet im.task.notification.Assignee Updated

RuleSet im.task.notification.AssignmentGroup Updated

RuleSet im.task.notification.Cancelled Updated

RuleSet im.task.notification.Closure Updated

RuleSet im.task.populate.parent.cost Updated

RuleSet im.task.review.init.status Updated

RuleSet im.task.set.activity.vars Updated

RuleSet im.task.set.closedby Updated

RuleSet im.task.set.closure.time Updated

RuleSet im.task.set.impact.urgency.value Updated

RuleSet im.task.set.open.time Updated

RuleSet im.task.set.openedby Updated


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RuleSet im.task.set.priority Updated

RuleSet im.task.set.update.time Updated

RuleSet im.task.set.updatedby Updated

RuleSet im.task.show.parent.incident Updated

RuleSet im.task.standard.mandatory Updated

RuleSet im.task.status.list Updated

RuleSet im.task.validate.parent.id Updated

RuleSet im.task.waiting.init.status Updated

RuleSet im.taskcat.mandatory Updated

RuleSet im.unsuspend Updated

RuleSet im.update.affected.services Updated

RuleSet im.update.affected.services.add Updated

RuleSet im.validate.cost Updated

RuleSet im.view.omi.event Updated

RuleSet im.viewBizServices Updated

RuleSet imArea Updated

RuleSet imArea.init Updated

RuleSet imCategory Updated


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RuleSet imCategory.init Updated

RuleSet imCategory.linkNewAreas Updated

RuleSet imCategory.linkNewSubcategories Updated

RuleSet ImportMap.SetMapID Updated

RuleSet imSubcategory Updated

RuleSet imSubcategory.init Updated

RuleSet kmdocument.afterEditInPlace Updated

RuleSet kmdocument.returnForRevision Updated

RuleSet kmdocument.viewFeedback Updated

RuleSet kmdocument_createCopy Updated

RuleSet kmdocument_delete Updated

RuleSet kmdocument_draft Updated

RuleSet kmdocument_exitAfterSubmit Updated

RuleSet kmdocument_getDisplayform Updated

RuleSet kmdocument_preview Updated

RuleSet kmdocument_publish Updated

RuleSet kmdocument_publishExternal Updated

RuleSet kmdocument_publishInternal Updated


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RuleSet kmdocument_republishExternal Updated

RuleSet kmdocument_republishInternal Updated

RuleSet kmdocument_retire Updated

RuleSet kmdocument_revert Updated

RuleSet kmdocument_submit Updated

RuleSet kmdocument_unretired Updated

RuleSet Link New Record Added

RuleSet OOFlowConfiguration.addLink Updated

RuleSet OOFlowConfiguration.editLink Updated

RuleSet pbm.abandon.wizard Updated

RuleSet pbm.abandonment Updated

RuleSet pbm.abandonment.field.validation Updated

RuleSet pbm.bac.pi.assciate Updated

RuleSet pbm.calculate.rc.calendar Updated

RuleSet pbm.categorization.init.status Updated

RuleSet pbm.categorization.mandatory Updated

RuleSet pbm.change.category Updated

RuleSet pbm.check.open.related.record Updated


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RuleSet pbm.check.open.related.task Updated

RuleSet pbm.chg.cat Updated

RuleSet pbm.ci.mandatory Updated

RuleSet pbm.clear.area Updated

RuleSet pbm.clear.updates Updated

RuleSet pbm.clone.problem Updated

RuleSet pbm.close.duplicate Updated

RuleSet pbm.closure Updated

RuleSet pbm.closure.field.validation Updated

RuleSet pbm.closure.ke Updated

RuleSet pbm.closure.mandatory Updated

RuleSet pbm.closure.validation Updated

RuleSet pbm.cost.validation Updated

RuleSet pbm.create.kmdocument Updated

RuleSet pbm.datetime.validation Updated

RuleSet pbm.delay.initialize.id Updated

RuleSet pbm.duplicate.closure.field.validation Updated

RuleSet pbm.duplicate.problem.validation Updated


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RuleSet pbm.get.affected.cis Updated

RuleSet pbm.get.sla Updated

RuleSet pbm.hot.news Updated

RuleSet pbm.init.sla Updated

RuleSet pbm.initialize.id Updated

RuleSet pbm.investigation.mandatory Updated

RuleSet pbm.isolation.launch Updated

RuleSet pbm.journal.udpate Updated

RuleSet pbm.ke.closure Updated

RuleSet pbm.ke.closure.mandatory Updated

RuleSet pbm.ke.initial Updated

RuleSet pbm.ke.initialize.id Updated

RuleSet pbm.ke.logging.mandatory Updated

RuleSet pbm.knownerror.field.validation Updated

RuleSet pbm.logging.init.status Updated

RuleSet pbm.logging.mandatory Updated

RuleSet pbm.notification.abandonment Updated

RuleSet pbm.notification.assignee Updated


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RuleSet pbm.notification.assignment_group Updated

RuleSet pbm.notification.closure Updated

RuleSet pbm.notification.deferred Updated

RuleSet pbm.notification.KE Updated

RuleSet pbm.notification.KE.logging Updated

RuleSet pbm.notification.new Updated

RuleSet pbm.notification.resolution Updated

RuleSet pbm.notification.reviewer Updated

RuleSet pbm.notification.root_cause_found Updated

RuleSet pbm.notification.workaround_found Updated

RuleSet pbm.post.to.knowledge Updated

RuleSet pbm.problem.calculate.cost Updated

RuleSet pbm.problem.syncke Updated

RuleSet pbm.resolution.closure.mandatory Updated

RuleSet pbm.resolution.mandatory Updated

RuleSet pbm.review.closure.mandatory Updated

RuleSet pbm.review.detail Updated

RuleSet pbm.review.mandatory Updated


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RuleSet pbm.rootcausecat.mandatory Updated

RuleSet pbm.rootcausetaskcat.mandatory Updated

RuleSet pbm.search.knowledge Updated

RuleSet pbm.set.abandonment.status Updated

RuleSet pbm.set.affected.cis Updated

RuleSet pbm.set.area Updated

RuleSet pbm.set.closedby Updated

RuleSet pbm.set.closure.comments Updated

RuleSet pbm.set.closure.status Updated

RuleSet pbm.set.closure.time Updated

RuleSet pbm.set.impact.urgency.value Updated

RuleSet pbm.set.incidentcategory Updated

RuleSet pbm.set.legacy.status Updated

RuleSet pbm.set.openedby Updated

RuleSet pbm.set.priority Updated

RuleSet pbm.set.reminder Updated

RuleSet pbm.set.ucmdbbrowser.show Updated

RuleSet pbm.show.parent.problem Updated


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RuleSet pbm.solution.matching Updated

RuleSet pbm.standard.field.validation Updated

RuleSet pbm.standard.mandatory Updated

RuleSet pbm.status.list Updated

RuleSet pbm.sync.status.to.interaction Updated

RuleSet pbm.task.active.init.status Updated

RuleSet pbm.task.active.mandatory Updated

RuleSet pbm.task.calculate.cost Updated

RuleSet pbm.task.cancel.field.validation Updated

RuleSet pbm.task.cancellation Updated

RuleSet pbm.task.cancellation.mandatory Updated

RuleSet pbm.task.cancelled.init.status Updated

RuleSet pbm.task.closure Updated

RuleSet pbm.task.closure.field.validation Updated

RuleSet pbm.task.closure.init.status Updated

RuleSet pbm.task.closure.mandatory Updated

RuleSet pbm.task.create Updated

RuleSet pbm.task.global.mandatory Updated


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RuleSet pbm.task.initialize.id Updated

RuleSet pbm.task.notification.Assignee Updated

RuleSet pbm.task.notification.Assignee.waiting Updated

RuleSet pbm.task.notification.Cancelled Updated

RuleSet pbm.task.notification.Closure Updated

RuleSet pbm.task.populate.parent.cost Updated

RuleSet pbm.task.review.init.status Updated

RuleSet pbm.task.set.closedby Updated

RuleSet pbm.task.set.closure.comments Updated

RuleSet pbm.task.set.closure.time Updated

RuleSet pbm.task.set.impact.urgency.value Updated

RuleSet pbm.task.set.openedby Updated

RuleSet pbm.task.set.priority Updated

RuleSet pbm.task.standard.field.validation Updated

RuleSet pbm.task.standard.mandatory Updated

RuleSet pbm.task.status.list Updated

RuleSet pbm.task.validate.parent.id Updated

RuleSet pbm.task.waiting.init.status Updated


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RuleSet pbm.type.changed.prompt Updated

RuleSet pbm.update.im.count Updated

RuleSet pbm.view.kownledge Updated

RuleSet pbmArea.init Updated

RuleSet pbmArea.Mandatory Updated

RuleSet pbmCategory.init Updated

RuleSet pbmCategory.linkNewSubcategories Updated

RuleSet pbmCategory.mandatory Updated

RuleSet pbmSubcategory.init Updated

RuleSet pbmSubcategory.linkNewAreas Updated

RuleSet pbmSubcategory.Mandatory Updated

RuleSet pbmTaskCat.init Updated

RuleSet pbmTaskCat.mandatory Updated

RuleSet prodCatalogCategory Updated

RuleSet prodCatalogCategory.init Updated

RuleSet prodCatalogCategory.validate Updated

RuleSet productCatalog.general.validation Updated

RuleSet productCatalog.init Updated


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RuleSet productCatalog.set.default.currency.and.cost Updated

RuleSet productCatalog.standard.mandatory Updated

RuleSet productCatalog.take.inventory Updated

RuleSet reorderRule.general.validation Updated

RuleSet reorderRule.standard.mandatory Updated

RuleSet reportCategory.mandatory Updated

RuleSet requestModel.init Updated

RuleSet requestModel.validate Updated

RuleSet rm.apply.request.model Updated

RuleSet rm.calculate.cost Updated

RuleSet rm.calculate.deliverydate Updated

RuleSet rm.calculate.requesteddate Updated

RuleSet rm.check.depend.canclose Updated

RuleSet rm.clean.update.action Updated

RuleSet rm.cleanup.escalatedMgr Updated

RuleSet rm.close.denied.request Updated

RuleSet rm.close.denied.request.related.tasks Updated

RuleSet rm.close.withdrawn.request.related.tasks Updated


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RuleSet rm.close.wizard Updated

RuleSet rm.copy.request Updated

RuleSet rm.copy.source.changeplan Updated

RuleSet rm.cost.validation Updated

RuleSet rm.deal.depend.canclose Updated

RuleSet rm.filter.activity Updated

RuleSet rm.first.call.process Added

RuleSet rm.first.call.validation Added

RuleSet rm.general.set.priority Updated

RuleSet rm.general.validation Updated

RuleSet rm.get.sla Updated

RuleSet rm.init.assignment.set Updated

RuleSet rm.init.id Updated

RuleSet rm.init.id.delay Updated

RuleSet rm.initial.costcurrency Updated

RuleSet rm.initial.display Updated

RuleSet rm.initial.fields Updated

RuleSet rm.initial.openby Updated


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RuleSet rm.initial.order.status Updated

RuleSet rm.initial.status Updated

RuleSet rm.initial.status.list Updated

RuleSet rm.journalUpdate Updated

RuleSet rm.notification.approvedordenied Updated

RuleSet rm.notification.assignment Updated

RuleSet rm.notification.close Updated

RuleSet rm.notification.escalated Updated

RuleSet rm.notification.fulfilled Updated

RuleSet rm.notification.open Updated

RuleSet rm.notification.order open Updated

RuleSet rm.notification.order.close Updated

RuleSet rm.notification.pendingapproval Updated

RuleSet rm.notification.pendingapproval.initial Updated

RuleSet rm.notification.pendingcustomer Updated

RuleSet rm.notification.reopen Updated

RuleSet rm.notification.setvariable Updated

RuleSet rm.notification.suspend Updated


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RuleSet rm.notification.unsuspend Updated

RuleSet rm.notification.withdrawal Updated

RuleSet rm.notify Updated

RuleSet rm.reopen.set Updated

RuleSet rm.request.closure.check Updated

RuleSet rm.requesteddate.validation Updated

RuleSet rm.requestTask.receive Updated

RuleSet rm.requestTask.setInit.ActualLeadTime Updated

RuleSet rm.review.validation Updated

RuleSet rm.schedule.maintenance Updated

RuleSet rm.set.denied.closure.code Updated

RuleSet rm.set.withdrawn.closure.code Updated

RuleSet rm.setReminder Updated

RuleSet rm.solve.directly Updated

RuleSet rm.standard.mandatory Updated

RuleSet rm.suspend Updated

RuleSet rm.sync.status.to.interaction Updated

RuleSet rm.unsuspend Updated


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RuleSet rm.visibletoCustomer Updated

RuleSet rmCategory Updated

RuleSet rmCategory.init Updated

RuleSet rmCategory.linkNewSubcategories Updated

RuleSet rmModel.calculate.globalleadtime Updated

RuleSet rmModel.copy.basic Updated

RuleSet rmModel.copy.taskplanner Updated

RuleSet rmModel.standard.mandatory Updated

RuleSet rmModel.validate.globalleadtime Updated

RuleSet rmSubcategory Updated

RuleSet rmSubcategory.init Updated

RuleSet rmtask.active.create.newchange Updated

RuleSet rmtask.active.transition.validation Updated

RuleSet rmTask.auto.execute.manual Updated

RuleSet rmTask.automation.execute Updated

RuleSet rmTask.automation.set.status Updated

RuleSet rmtask.calculate.balance Updated

RuleSet rmtask.calculate.cost Updated


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RuleSet rmtask.calculate.planstartdate Updated

RuleSet rmtask.check.CMDBUpdateIsDone Updated

RuleSet rmtask.clean.onorder Updated

RuleSet rmtask.clean.update.action Updated

RuleSet rmtask.close.denied.task Updated

RuleSet rmtask.close.wizard Updated

RuleSet rmtask.cmdbupdate.initenv Updated

RuleSet rmtask.copy.fields.from.request Updated

RuleSet rmtask.cost.validation Updated

RuleSet rmtask.filter.activity Updated

RuleSet rmtask.general.set.priority Updated

RuleSet rmtask.general.validation Updated

RuleSet rmtask.get.sla Updated

RuleSet rmtask.getcilistfromticketcontext Updated

RuleSet rmtask.getformname Updated

RuleSet rmtask.init.assignment.set Updated

RuleSet rmTask.init.execution Updated

RuleSet rmtask.init.id Updated


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RuleSet rmtask.initial.costcurrency Updated

RuleSet rmtask.initial.display Updated

RuleSet rmtask.initial.openby Updated

RuleSet rmtask.initial.status.list Updated

RuleSet rmtask.initial.unitcost Updated

RuleSet rmtask.journalUpdate Updated

RuleSet rmtask.notification.assignment Updated

RuleSet rmTask.notification.automation.complete Updated

RuleSet rmTask.notification.automation.failed Updated

RuleSet rmtask.notification.cancellation Updated

RuleSet rmtask.notification.closure Updated

RuleSet rmtask.notify Updated

RuleSet rmtask.populate.request.cost Updated

RuleSet rmtask.purchase.calculate.stock Updated

RuleSet rmtask.purchase.mandatory Updated

RuleSet rmtask.review.transition.validation Updated

RuleSet rmtask.savecilist Updated

RuleSet rmTask.set.denied.closure.code Updated


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RuleSet rmtask.set.open Updated

RuleSet rmtask.set.status Updated

RuleSet rmTask.set.withdawn.closure.code Updated

RuleSet rmtask.setReminder Updated

RuleSet rmtask.show related information Updated

RuleSet rmtask.standard.mandatory Updated

RuleSet rmtask.validateupdateci Updated

RuleSet rmTaskCat Updated

RuleSet rmTaskCat.init Updated

RuleSet rootcausetaskcat.init Updated

RuleSet rpsch.applyTemplate Updated

RuleSet rpsch.changeTimezone Updated

RuleSet rpsch.createOccurrence Updated

RuleSet rpsch.deleteAllCreatedTasks Updated

RuleSet rpsch.deleteAllOfOccurrence Updated

RuleSet rpsch.mandatoryFields Updated

RuleSet rpsch.notifyRetired Updated

RuleSet rpsch.search.history Updated


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RuleSet rpsch.setCreationFields Updated

RuleSet rpsch.setRetiredFields Updated

RuleSet rpsch.setRetiredValues Updated

RuleSet rpsch.setScheduledCaption Updated

RuleSet rpsch.setUpdateFields Updated

RuleSet rpsch.setValidFrom Updated

RuleSet rpsch.updateRules Updated

RuleSet rpsch.validations Updated

RuleSet sd.action.change.category Updated

RuleSet sd.activity.save Updated

RuleSet sd.blank Updated

RuleSet sd.calculate.rc.calendar Updated

RuleSet sd.categorization.status Updated

RuleSet sd.check.view.last.interaction Added

RuleSet sd.clean.update.action Updated

RuleSet sd.clone.addition.processing Updated

RuleSet sd.clone.interaction Updated

RuleSet sd.close Updated


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RuleSet sd.close.activity Updated

RuleSet sd.close.wizard Updated

RuleSet sd.create.hotNews Updated

RuleSet sd.create.km Updated

RuleSet sd.delegate.continue Added

RuleSet sd.delegate.initial Added

RuleSet sd.escalate Updated

RuleSet sd.ess.close.activity Added

RuleSet sd.first.call.close Updated

RuleSet sd.general.initial Updated

RuleSet sd.general.validation Updated

RuleSet sd.get.sla Updated

RuleSet sd.idol.autofill Updated

RuleSet sd.idol.autofill.action Updated

RuleSet sd.idol.ocr Updated

RuleSet sd.idol.ocr.action Updated

RuleSet sd.idol.tuning.action Updated

RuleSet sd.initial Updated


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RuleSet sd.initial.ess Updated

RuleSet sd.initial.status Updated

RuleSet sd.initial.status.list Updated

RuleSet sd.interaction.event.callback Updated

RuleSet sd.interaction.event.close Updated

RuleSet sd.interaction.event.linked Updated

RuleSet sd.invalid.close Updated

RuleSet sd.journalUpdate Updated

RuleSet sd.logging.initial Updated

RuleSet sd.logging.mandatory Updated

RuleSet sd.logging.mandatory.ess Updated

RuleSet sd.mandatory.close Updated

RuleSet sd.normal.close Updated

RuleSet sd.notification.assignee Updated

RuleSet sd.notification.assigngroup Updated

RuleSet sd.notification.closure Updated

RuleSet sd.notification.closure.invalid Updated

RuleSet sd.notification.closure.withdrawn Updated


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RuleSet sd.notification.fullfilled.resolved Updated

RuleSet sd.notification.registered Updated

RuleSet sd.notification.suspend Updated

RuleSet sd.notification.withdrawal Updated

RuleSet sd.notify Updated

RuleSet sd.open.interactions.list Updated

RuleSet sd.search.km Updated

RuleSet sd.set.assignment Updated

RuleSet sd.set.call.back Added

RuleSet sd.set.closed Added

RuleSet sd.set.handle.time Updated

RuleSet sd.set.open.linked Added

RuleSet sd.set.phase.form Updated

RuleSet sd.set.priority Updated

RuleSet sd.set.reminder Updated

RuleSet sd.set.solvedirecty.flag Updated

RuleSet sd.set.status.Resolved Updated

RuleSet sd.set.status.Resolved.Null Updated


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RuleSet sd.solvedirectly Updated

RuleSet sd.standard.mandatory Updated

RuleSet sd.streamlined.cancel Added

RuleSet sd.streamlined.close.denied.request Added

RuleSet sd.streamlined.escalate Added

RuleSet sd.streamlined.fulfill Added

RuleSet sd.streamlined.general.validation Added

RuleSet sd.streamlined.initial Added

RuleSet sd.streamlined.initial.ess Added

RuleSet sd.streamlined.itil.inprogress Added

RuleSet sd.streamlined.mandatory.close Added

RuleSet sd.streamlined.notification.cancel Added

RuleSet sd.streamlined.notification.complaint.cancel Added

RuleSet sd.streamlined.notification.complaint.close Added

RuleSet sd.streamlined.notification.open Added

RuleSet sd.streamlined.notification.service.catalog.approval.status Added

RuleSet sd.streamlined.notification.service.catalog.cancel Added

RuleSet sd.streamlined.notification.service.catalog.close Added


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RuleSet sd.streamlined.notification.service.catalog.pend Added

RuleSet sd.streamlined.notification.service.catalog.pend.update Added

RuleSet sd.streamlined.notification.service.desk.close Added

RuleSet sd.streamlined.object.variable Added

RuleSet sd.streamlined.open.initial Added

RuleSet sd.streamlined.open.mandatory Added

RuleSet sd.streamlined.order.onbehalf Added

RuleSet sd.streamlined.post.open.fulfillment.record Added

RuleSet sd.streamlined.post.order.from.catalog Added

RuleSet sd.streamlined.set.default.values Added

RuleSet sd.streamlined.set.denied.closure.code Added

RuleSet sd.streamlined.svc.approval Added

RuleSet sd.streamlined.svc.approve Added

RuleSet sd.streamlined.svc.deny Added

RuleSet sd.streamlined.svc.inprogress Added

RuleSet sd.streamlined.svc.retract Added

RuleSet sd.suspend Updated

RuleSet sd.svc.action.change.category Updated


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RuleSet sd.svc.calculate.rc.calendar Updated

RuleSet sd.svc.categorization.status Updated

RuleSet sd.svc.clean.update.action Updated

RuleSet sd.svc.clone.interaction Updated

RuleSet sd.svc.close Updated

RuleSet sd.svc.close.wizard Updated

RuleSet sd.svc.create.hotNews Updated

RuleSet sd.svc.create.km Updated

RuleSet sd.svc.escalate Updated

RuleSet sd.svc.first.call.close Updated

RuleSet sd.svc.general Updated

RuleSet sd.svc.general.initial Updated

RuleSet sd.svc.general.validation Updated

RuleSet sd.svc.get.sla Updated

RuleSet sd.svc.initial Updated

RuleSet sd.svc.initial.ess Updated

RuleSet sd.svc.initial.status Updated

RuleSet sd.svc.initial.status.list Updated


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RuleSet sd.svc.interaction.event.callback Updated

RuleSet sd.svc.interaction.event.close Updated

RuleSet sd.svc.interaction.event.linked Updated

RuleSet sd.svc.invalid.close Updated

RuleSet sd.svc.journalUpdate Updated

RuleSet sd.svc.logging.initial Updated

RuleSet sd.svc.logging.mandatory Updated

RuleSet sd.svc.logging.mandatory.ess Updated

RuleSet sd.svc.mandatory.close Updated

RuleSet sd.svc.normal.close Updated

RuleSet sd.svc.notification.assignee Updated

RuleSet sd.svc.notification.assigngroup Updated

RuleSet sd.svc.notification.assigngroup.forAdd Updated

RuleSet sd.svc.notification.closure Updated

RuleSet sd.svc.notification.closure.invalid Updated

RuleSet sd.svc.notification.closure.withdrawn Updated

RuleSet sd.svc.notification.fullfilled.resolved Updated

RuleSet sd.svc.notification.registered Updated


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RuleSet sd.svc.notification.suspend Updated

RuleSet sd.svc.notification.unSuspended Updated

RuleSet sd.svc.notification.withdrawal Updated

RuleSet sd.svc.notify Updated

RuleSet sd.svc.open.interactions.list Updated

RuleSet sd.svc.prompt.user.order.from.catalog Updated

RuleSet sd.svc.refresh.file Updated

RuleSet sd.svc.review.mandatory Updated

RuleSet sd.svc.search.km Updated

RuleSet sd.svc.set.impact.urgency.value Updated

RuleSet sd.svc.set.phase.form Updated

RuleSet sd.svc.set.priority Updated

RuleSet sd.svc.set.reminder Updated

RuleSet sd.svc.set.status.Resolved Updated

RuleSet sd.svc.set.status.Resolved.Null Updated

RuleSet sd.svc.show Updated

RuleSet sd.svc.standard.mandatory Updated

RuleSet sd.svc.suspend Updated


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RuleSet sd.svc.unsuspend Updated

RuleSet sd.svc.unsuspend.withdrawal Updated

RuleSet sd.svc.withdraw Updated

RuleSet sd.svc.withdraw.close Updated

RuleSet sd.svc.withdrawal.mandatory Updated

RuleSet sd.svc.withdrawal.wizard Updated

RuleSet sd.svc.workinprogress.mandatory Updated

RuleSet sd.sync.status.from.related.itil.record Added

RuleSet sd.triggerto Updated

RuleSet sd.unsuspend Updated

RuleSet sd.unsuspend.withdrawal Updated

RuleSet sd.withdraw Updated

RuleSet sd.withdraw.close Updated

RuleSet sd.withdraw.related.request Updated

RuleSet sd.withdrawal.mandatory Updated

RuleSet sd.withdrawal.wizard Updated

RuleSet sd.workinprogress.mandatory Updated

RuleSet sdArea.afterSuccessfulAdd.sharedrecord Updated


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RuleSet sdArea.init Updated

RuleSet sdArea.mandatory Updated

RuleSet sdCategory.add.mandatory Updated

RuleSet sdCategory.afterSuccessfulAdd.sharedrecord Updated

RuleSet sdCategory.clear.escalate.type Added

RuleSet sdCategory.clear.fufil.cache Added

RuleSet sdCategory.init Updated

RuleSet sdCategory.linkIncidentCategories Updated

RuleSet sdCategory.linkNewSubcategories Updated

RuleSet sdCategory.mandatory Updated

RuleSet sdInteraction_abandon Updated

RuleSet sdInteraction_after_open Updated

RuleSet sdInteraction_Closed Updated

RuleSet sdInteraction_Pending Updated

RuleSet sdInteraction_Reopen Updated

RuleSet sdInteraction_WIP Updated

RuleSet sdInteraction-on_open Updated

RuleSet sdSubcategory.afterSuccessfulAdd.sharedrecord Updated


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RuleSet sdSubcategory.init Updated

RuleSet sdSubcategory.linkNewAreas Updated

RuleSet sdSubcategory.mandatory Updated

RuleSet sla.confirm.outage Added

RuleSet sla.open.kmdocument Updated

RuleSet slm.agreement.agreed.field.validation Updated

RuleSet slm.agreement.clear.vars Updated

RuleSet slm.agreement.common.field.validation Updated

RuleSet slm.agreement.expired Updated

RuleSet slm.agreement.expired.1 Updated

RuleSet slm.agreement.expired.notification Updated

RuleSet slm.agreement.init.displaycat.list Updated

RuleSet slm.agreement.review.notification Updated

RuleSet slm.agreement.to.review.field.validation Updated

RuleSet slm.agreement.will.expire Updated

RuleSet slm.agreement.will.expire.1 Updated

RuleSet slm.agreement.will.expire.notification Updated

RuleSet slm.set.activity.vars Updated


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RuleSet slm.slmCategory.field.validation Updated

RuleSet solution.matching.add.madantory Updated

RuleSet solution.matching.gen.query Updated

RuleSet solution.matching.update.madantory Updated

RuleSet surveyDefinition.cleanupRecipients Updated

RuleSet surveyDefinition.deleteSchedule Updated

RuleSet surveyDefinition.mandatoryFields Updated

RuleSet surveyDefinition.saveSchedule Updated

RuleSet surveyDefinition.setCreationFields Updated

RuleSet surveyDefinition.setRetiredFields Updated

RuleSet surveyDefinition.setUpdateFields Updated

RuleSet surveyDefinition.validateScheduleSetting Updated

RuleSet surveyDefinition.validations Updated

RuleSet ticketcontext.addcontextconfig Updated

RuleSet ticketcontext.editcontextconfig Updated

RuleSet ticketcontext.showcontextform Updated

RuleSet ticketcontext.title Updated

RuleSet timeperiod.confliction.calculate_pd Updated


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RuleSet timeperiodDefinition.changeCategory Updated

RuleSet timeperiodDefinition.changes.warn Updated

RuleSet timeperiodDefinition.changeTimezone Updated

RuleSet timeperiodDefinition.checkActiveRule Updated

RuleSet timeperiodDefinition.mandatoryFields Updated

RuleSet timeperiodDefinition.setCreationFields Updated

RuleSet timeperiodDefinition.setRetiredFields Updated

RuleSet timeperiodDefinition.setStatus Updated

RuleSet timeperiodDefinition.setUpdateFields Updated

RuleSet timeperiodDefinition.validations Updated

RuleSet Unlink Record Added

RuleSet unlink.sd.message Updated

RuleSet us.category.inactive.check Updated

RuleSet us.check.depend.canclose Updated

RuleType callExternalURL Updated

RuleType callMacro Updated

RuleType callProcess Updated

RuleType callWizard Updated


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RuleType CaseExchange Updated

RuleType clearFields Updated

RuleType JSValidate Updated

RuleType mandatoryFields Updated

RuleType mandatoryVariables Updated

RuleType notification Updated

RuleType runSMScript Updated

RuleType sendHTMLEmail Updated

RuleType setClock Updated

RuleType setField Updated

RuleType setNumber Updated

RuleType validateDate Updated

RuleType validateList Updated

RuleType validateRange Updated

RuleType validateRecord Updated

scmessage enactivityESS1 Added

scmessage enadhoc1 Added



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scmessage enalert101 Added

scmessage enalert102 Added

scmessage enapprovalShowApprovalGroups Added

scmessage enapprovalShowApprovalGroupsTitle Added

scmessage enautocomplete1 Added

scmessage enCaseExchange18 Updated





scmessage encm3507 Updated









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scmessage endatadict2 Added






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scmessage enddmRule14 Added

scmessage endemodata0 Added







scmessage endoceng15 Added

scmessage enfc1020 Updated

scmessage enfc11 Added









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scmessage enfccigroup001 Added

scmessage enfcdemodata_1 Added

scmessage enfcdept_1 Added



scmessage enfcidol_28 Updated

scmessage enfcidol_40 Added









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scmessage enfckm_1 Added










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scmessage enfclogical.name_01 Added




scmessage enfcsvcadvsearch_1 Added

scmessage englobal1-Very Unsatisfied Added

scmessage englobal2-Unsatisfied Added

scmessage englobal3-Average Added

scmessage englobal4-Satisfied Added

scmessage englobal5-Very Satisfied Added

scmessage englobalApproval Added

scmessage englobalAssignment Added

scmessage englobalAssignment Group Added

scmessage englobalCalculated Line Added

scmessage englobalCalculation Added

scmessage englobalChange Management Added

scmessage englobalCI Location Added

scmessage englobalCreate Change/Article Added


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scmessage englobalCreate Problem Added

scmessage englobalCustomer Added

scmessage englobalDay Added

scmessage englobalDuration Added

scmessage englobalESS Added

scmessage englobalfinished Added

scmessage englobalFollow Up Added

scmessage englobalHour Added

scmessage englobalIncident Management Added

scmessage englobalindexing Added

scmessage englobalMinute Added

scmessage englobalnot started Added

scmessage englobalnumberOfAssigned Updated

scmessage englobaloffline Added

scmessage englobalPhase Added

scmessage englobalProblem Management Added

scmessage englobalRecurs every 1 day Added

scmessage englobalRecurs every 1 week Added


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scmessage englobalRecurs every 10 minutes Added

scmessage englobalRecurs every 12 hours Added





scmessage englobalReminder Added

scmessage englobalRequest Fulfillment Added

scmessage englobalSecond Added

scmessage englobalService Desk Added

scmessage englobalSet Parent Added

scmessage englobalSLT Added

scmessage englobalSpecific Value Added

scmessage englobalSRC Added

scmessage englobalStandard Added

scmessage englobalState Added

scmessage englobalSystem Server Added

scmessage englobalTechnician Added


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scmessage enidol100 Added



















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scmessage enidol31 Updated







scmessage enidol63 Updated









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scmessage enidolalternative.search Added

scmessage enIDOLCategoryTuningTuningStatus_7 Updated

scmessage enidolcopylink Added

scmessage enidolempty.group Added

scmessage enidolexeooflow Added


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scmessage enidolfields.not.indexed Added

scmessage enidolinvalid.operator Added

scmessage enidolinvalid.type Added

scmessage enidolnewsmart empty Added

scmessage enidolnewsmart invalid Added

scmessage enidolNewSmartnteractionCat Added

scmessage enidolno.result.found Added

scmessage enidolno.result.found.hotnews Added

scmessage enidolnot.indexed.fields Added

scmessage enidolrelatedto Added

scmessage enidolset.parent.title Added

scmessage enidolsetparent Added

scmessage enidolsuggest.query Added

scmessage enidolunknown.field Added

scmessage enidolusesolution Added

scmessage enincident1 Added




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scmessage eninteraction1 Added



scmessage enkm1104 Added






scmessage enkpak3 Updated

scmessage enlocal:activitytype0;SurveyDefinition Added

scmessage enlocal:activitytype0;timeperiodDefinition Added

scmessage enlocal:activitytype1;request Added

scmessage enlocal:activitytype1;requestTask Added


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scmessage enlocal:changeModelMajor Release Added

scmessage enlocal:cm3rsubcatRelease Management;Major Release Added

scmessage enlocal:cm3rsubcatRelease Management;Minor Release Added

scmessage enlocal:idolToolsTemplateBackup Component Added

scmessage enlocal:idolToolsTemplateBackup Index Updated

scmessage enlocal:idolToolsTemplateRestore Component Added

scmessage enlocal:idolToolsTemplateRestore Index Updated

scmessage enlocal:imAreaauthorization error;access;incident codeless;NULL Added

scmessage enlocal:imAreaauthorization error;access;incident;DEFAULT Added

scmessage enlocal:imAreaauthorization error;access;incident;NULL Added

scmessage enlocal:imAreaavailability;service delivery;complaint codeless;NULL Added

scmessage enlocal:imAreaavailability;service delivery;complaint;DEFAULT Added


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scmessage enlocal:imAreaavailability;service delivery;complaint;NULL Added

scmessage enlocal:imAreadata or file corrupted;data;incident codeless;NULL Added

scmessage enlocal:imAreadata or file corrupted;data;incident;DEFAULT Added

scmessage enlocal:imAreadata or file corrupted;data;incident;NULL Added

scmessage enlocal:imAreadata or file incorrect;data;incident codeless;NULL Added

scmessage enlocal:imAreadata or file incorrect;data;incident;DEFAULT Added

scmessage enlocal:imAreadata or file incorrect;data;incident;NULL Added

scmessage enlocal:imAreadata or file missing;access;incident;DEFAULT Added

scmessage enlocal:imAreadata or file missing;data;incident codeless;NULL Added

scmessage enlocal:imAreadata or file missing;data;incident;NULL Added

scmessage enlocal:imAreaerror message;failure;incident codeless;NULL Added

scmessage enlocal:imAreaerror message;failure;incident;DEFAULT Added

scmessage enlocal:imAreaerror message;failure;incident;NULL Added

scmessage enlocal:imAreafunction or feature not working;failure;incident codeless;NULL Added

scmessage enlocal:imAreafunction or feature not working;failure;incident;DEFAULT Added

scmessage enlocal:imAreafunction or feature not working;failure;incident;NULL Added

scmessage enlocal:imAreafunctionality;service delivery;complaint codeless;NULL Added

scmessage enlocal:imAreafunctionality;service delivery;complaint;DEFAULT Added


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scmessage enlocal:imAreafunctionality;service delivery;complaint;NULL Added

scmessage enlocal:imAreageneral information;general information;request for information codeless;NULL Added

scmessage enlocal:imAreageneral information;general information;request for information;DEFAULT Added

scmessage enlocal:imAreageneral information;general information;request for information;NULL Added

scmessage enlocal:imAreagrant access;grant access;request for administration;NULL Added

scmessage enlocal:imAreahardware failure;facilities;incident codeless;NULL Added

scmessage enlocal:imAreahardware failure;facilities;incident;DEFAULT Added

scmessage enlocal:imAreahardware failure;facilities;incident;NULL Added

scmessage enlocal:imAreahardware failure;hardware;incident codeless;NULL Added

scmessage enlocal:imAreahardware failure;hardware;incident;DEFAULT Added

scmessage enlocal:imAreahardware failure;hardware;incident;NULL Added

scmessage enlocal:imAreahow to;how to;request for information codeless;NULL Added

scmessage enlocal:imAreahow to;how to;request for information;DEFAULT Added

scmessage enlocal:imAreahow to;how to;request for information;NULL Added

scmessage enlocal:imAreaincident resolution quality;support;complaint codeless;NULL Added

scmessage enlocal:imAreaincident resolution quality;support;complaint;DEFAULT Added

scmessage enlocal:imAreaincident resolution quality;support;complaint;NULL Added

scmessage enlocal:imAreaincident resolution time;support;complaint codeless;NULL Added


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scmessage enlocal:imAreaincident resolution time;support;complaint;DEFAULT Added

scmessage enlocal:imAreaincident resolution time;support;complaint;NULL Added

scmessage enlocal:imAreajob failed;failure;incident codeless;NULL Added

scmessage enlocal:imAreajob failed;failure;incident;DEFAULT Added

scmessage enlocal:imAreajob failed;failure;incident;NULL Added

scmessage enlocal:imArealogin failure;access;incident codeless;NULL Added

scmessage enlocal:imArealogin failure;access;incident;DEFAULT Added

scmessage enlocal:imArealogin failure;access;incident;NULL Added

scmessage enlocal:imAreamiscellaneous;facilities;incident codeless;NULL Added

scmessage enlocal:imAreamiscellaneous;facilities;incident;DEFAULT Added

scmessage enlocal:imAreamiscellaneous;facilities;incident;NULL Added

scmessage enlocal:imAreamissing or stolen;hardware;incident codeless;NULL Added

scmessage enlocal:imAreamissing or stolen;hardware;incident;DEFAULT Added

scmessage enlocal:imAreamissing or stolen;hardware;incident;NULL Added

scmessage enlocal:imAreanew service;service portfolio;request for change;DEFAULT Added

scmessage enlocal:imAreaother;other;request for administration;NULL Added

scmessage enlocal:imAreapassword reset;password reset;request for administration;NULL Added

scmessage enlocal:imAreaperformance degradation;performance;incident codeless;NULL Added


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scmessage enlocal:imAreaperformance degradation;performance;incident;DEFAULT Added

scmessage enlocal:imAreaperformance degradation;performance;incident;NULL Added

scmessage enlocal:imAreaperformance;service delivery;complaint codeless;NULL Added

scmessage enlocal:imAreaperformance;service delivery;complaint;DEFAULT Added

scmessage enlocal:imAreaperformance;service delivery;complaint;NULL Added

scmessage enlocal:imAreaperson;support;complaint codeless;NULL Added

scmessage enlocal:imAreaperson;support;complaint;DEFAULT Added

scmessage enlocal:imAreaperson;support;complaint;NULL Added

scmessage enlocal:imAreasecurity breach;security;incident codeless;NULL Added

scmessage enlocal:imAreasecurity breach;security;incident;DEFAULT Added

scmessage enlocal:imAreasecurity breach;security;incident;NULL Added

scmessage enlocal:imAreasecurity event/message;security;incident codeless;NULL Added

scmessage enlocal:imAreasecurity event/message;security;incident;DEFAULT Added

scmessage enlocal:imAreasecurity event/message;security;incident;NULL Added

scmessage enlocal:imAreaSLA breach;SLA breach;incident codeless;NULL Added

scmessage enlocal:imAreaSLA breach;SLA breach;incident;NULL Added

scmessage enlocal:imAreastatus;status;request for information codeless;NULL Added

scmessage enlocal:imAreastatus;status;request for information;DEFAULT Added


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scmessage enlocal:imAreastatus;status;request for information;NULL Added

scmessage enlocal:imAreastorage limit exceeded;data;incident codeless;NULL Added

scmessage enlocal:imAreastorage limit exceeded;data;incident;DEFAULT Added

scmessage enlocal:imAreastorage limit exceeded;data;incident;NULL Added

scmessage enlocal:imAreasupplies;facilities;incident codeless;NULL Added

scmessage enlocal:imAreasupplies;facilities;incident;DEFAULT Added

scmessage enlocal:imAreasupplies;facilities;incident;NULL Added

scmessage enlocal:imAreasupport catalog;support catalog;support catalog;NULL Added

scmessage enlocal:imAreasystem down;failure;incident codeless;NULL Added

scmessage enlocal:imAreasystem down;failure;incident;DEFAULT Added

scmessage enlocal:imAreasystem down;failure;incident;NULL Added

scmessage enlocal:imAreasystem or application hangs;performance;incident codeless;NULL Added

scmessage enlocal:imAreasystem or application hangs;performance;incident;DEFAULT Added

scmessage enlocal:imAreasystem or application hangs;performance;incident;NULL Added

scmessage enlocal:imAreaupgrade / new release;service portfolio;request for change;DEFAULT Added

scmessage enlocal:imAreavirus alert;security;incident codeless;NULL Added

scmessage enlocal:imAreavirus alert;security;incident;DEFAULT Added

scmessage enlocal:imAreavirus alert;security;incident;NULL Added


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scmessage enlocal:imCategorycomplaint codeless Added

scmessage enlocal:imCategoryincident codeless Added

scmessage enlocal:imCategoryrequest for information codeless Added

scmessage enlocal:imCategorysupport catalog Added

scmessage enlocal:imMatchQueryfixed:DupRelatedCIQueryDesc Added

scmessage enlocal:imMatchQueryfixed:Known Error is false Added

scmessage enlocal:imMatchQueryfixed:Known Error is true Added

scmessage enlocal:imMatchQuerykwd:and Added

scmessage enlocal:imMatchQuerykwd:matches Added

scmessage enlocal:imMatchQuerykwd:NONE Added

scmessage enlocal:imMatchQuerykwd:or Added

scmessage enlocal:imSubcategoryaccess;incident codeless;NULL Added

scmessage enlocal:imSubcategoryaccess;incident;DEFAULT Added

scmessage enlocal:imSubcategoryaccess;incident;NULL Added

scmessage enlocal:imSubcategorydata;incident codeless;NULL Added

scmessage enlocal:imSubcategorydata;incident;DEFAULT Added

scmessage enlocal:imSubcategorydata;incident;NULL Added

scmessage enlocal:imSubcategoryfacilities;incident codeless;NULL Added


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scmessage enlocal:imSubcategoryfacilities;incident;DEFAULT Added

scmessage enlocal:imSubcategoryfacilities;incident;NULL Added

scmessage enlocal:imSubcategoryfailure;incident codeless;NULL Added

scmessage enlocal:imSubcategoryfailure;incident;DEFAULT Added

scmessage enlocal:imSubcategoryfailure;incident;NULL Added

scmessage enlocal:imSubcategorygeneral information;request for information codeless;NULL Added

scmessage enlocal:imSubcategorygeneral information;request for information;DEFAULT Added

scmessage enlocal:imSubcategorygeneral information;request for information;NULL Added

scmessage enlocal:imSubcategorygrant access;request for administration;NULL Added

scmessage enlocal:imSubcategoryhardware;incident codeless;NULL Added

scmessage enlocal:imSubcategoryhardware;incident;DEFAULT Added

scmessage enlocal:imSubcategoryhardware;incident;NULL Added

scmessage enlocal:imSubcategoryhow to;request for information codeless;NULL Added

scmessage enlocal:imSubcategoryhow to;request for information;DEFAULT Added

scmessage enlocal:imSubcategoryhow to;request for information;NULL Added

scmessage enlocal:imSubcategoryother;request for administration;NULL Added

scmessage enlocal:imSubcategorypassword reset;request for administration;NULL Added

scmessage enlocal:imSubcategoryperformance;incident codeless;NULL Added


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scmessage enlocal:imSubcategoryperformance;incident;DEFAULT Added

scmessage enlocal:imSubcategoryperformance;incident;NULL Added

scmessage enlocal:imSubcategorysecurity;incident codeless;NULL Added

scmessage enlocal:imSubcategorysecurity;incident;DEFAULT Added

scmessage enlocal:imSubcategorysecurity;incident;NULL Added

scmessage enlocal:imSubcategoryservice delivery;complaint codeless;NULL Added

scmessage enlocal:imSubcategoryservice delivery;complaint;DEFAULT Added

scmessage enlocal:imSubcategoryservice delivery;complaint;NULL Added

scmessage enlocal:imSubcategoryservice portfolio;request for change;DEFAULT Added

scmessage enlocal:imSubcategorySLA breach;incident codeless;NULL Added

scmessage enlocal:imSubcategorySLA breach;incident;NULL Added

scmessage enlocal:imSubcategorystatus;request for information codeless;NULL Added

scmessage enlocal:imSubcategorystatus;request for information;DEFAULT Added

scmessage enlocal:imSubcategorystatus;request for information;NULL Added

scmessage enlocal:imSubcategorysupport catalog;support catalog;NULL Added

scmessage enlocal:imSubcategorysupport;complaint codeless;NULL Added

scmessage enlocal:imSubcategorysupport;complaint;DEFAULT Added

scmessage enlocal:imSubcategorysupport;complaint;NULL Added


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scmessage enlocal:ModuleStatusincidents;Canceled Added

scmessage enlocal:ModuleStatusincidents;Pending Approval Added

scmessage enlocal:ModuleStatusrequest;Ordering Added

scmessage enlocal:ModuleStatusrequesttask;CMDB Update Added

scmessage enlocal:pbmAreaauthorization error;access;known error;NULL Added

scmessage enlocal:pbmAreaauthorization error;access;problem codeless;NULL Added

scmessage enlocal:pbmAreaauthorization error;access;problem;DEFAULT Added

scmessage enlocal:pbmAreaauthorization error;access;problem;NULL Added

scmessage enlocal:pbmAreadata or file corrupted;data;known error;NULL Added

scmessage enlocal:pbmAreadata or file corrupted;data;problem codeless;NULL Added



scmessage enlocal:pbmAreadata or file corrupted;data;problem;DEFAULT Added

scmessage enlocal:pbmAreadata or file corrupted;data;problem;NULL Added

scmessage enlocal:pbmAreadata or file incorrect;data;known error;NULL Added

scmessage enlocal:pbmAreadata or file incorrect;data;problem codeless;NULL Added

scmessage enlocal:pbmAreadata or file incorrect;data;problem;DEFAULT Added

scmessage enlocal:pbmAreadata or file incorrect;data;problem;NULL Added


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scmessage enlocal:pbmAreadata or file missing;data;known error;NULL Added

scmessage enlocal:pbmAreadata or file missing;data;problem codeless;NULL Added

scmessage enlocal:pbmAreadata or file missing;data;problem;DEFAULT Added

scmessage enlocal:pbmAreadata or file missing;data;problem;NULL Added

scmessage enlocal:pbmAreaerror message;failure;known error;NULL Added

scmessage enlocal:pbmAreaerror message;failure;problem codeless;NULL Added

scmessage enlocal:pbmAreaerror message;failure;problem;DEFAULT Added

scmessage enlocal:pbmAreaerror message;failure;problem;NULL Added

scmessage enlocal:pbmAreafunction or feature not working;failure;known error;NULL Added

scmessage enlocal:pbmAreafunction or feature not working;failure;problem codeless;NULL Added

scmessage enlocal:pbmAreafunction or feature not working;failure;problem;DEFAULT Added

scmessage enlocal:pbmAreafunction or feature not working;failure;problem;NULL Added

scmessage enlocal:pbmAreahardware failure;facilities;known error;NULL Added

scmessage enlocal:pbmAreahardware failure;facilities;problem codeless;NULL Added

scmessage enlocal:pbmAreahardware failure;facilities;problem;NULL Added

scmessage enlocal:pbmAreahardware failure;hardware;known error;NULL Added

scmessage enlocal:pbmAreahardware failure;hardware;problem codeless;NULL Added

scmessage enlocal:pbmAreahardware failure;hardware;problem;DEFAULT Added


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scmessage enlocal:pbmAreahardware failure;hardware;problem;NULL Added

scmessage enlocal:pbmAreajob failed;failure;known error;NULL Added

scmessage enlocal:pbmAreajob failed;failure;problem codeless;NULL Added

scmessage enlocal:pbmAreajob failed;failure;problem;DEFAULT Added

scmessage enlocal:pbmAreajob failed;failure;problem;NULL Added

scmessage enlocal:pbmArealogin failure;access;known error;NULL Added

scmessage enlocal:pbmArealogin failure;access;problem codeless;NULL Added

scmessage enlocal:pbmArealogin failure;access;problem;DEFAULT Added

scmessage enlocal:pbmArealogin failure;access;problem;NULL Added

scmessage enlocal:pbmAreamiscellaneous;facilities;known error;NULL Added

scmessage enlocal:pbmAreamiscellaneous;facilities;problem codeless;NULL Added

scmessage enlocal:pbmAreamiscellaneous;facilities;problem;NULL Added

scmessage enlocal:pbmAreamissing or stolen;hardware;known error;NULL Added

scmessage enlocal:pbmAreamissing or stolen;hardware;problem codeless;NULL Added

scmessage enlocal:pbmAreamissing or stolen;hardware;problem;DEFAULT Added

scmessage enlocal:pbmAreamissing or stolen;hardware;problem;NULL Added

scmessage enlocal:pbmAreaperformance degradation;performance;known error;NULL Added

scmessage enlocal:pbmAreaperformance degradation;performance;problem codeless;NULL Added


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scmessage enlocal:pbmAreaperformance degradation;performance;problem;DEFAULT Added

scmessage enlocal:pbmAreaperformance degradation;performance;problem;NULL Added

scmessage enlocal:pbmAreasecurity breach;security;known error;NULL Added

scmessage enlocal:pbmAreasecurity breach;security;problem codeless;NULL Added

scmessage enlocal:pbmAreasecurity breach;security;problem;DEFAULT Added

scmessage enlocal:pbmAreasecurity breach;security;problem;NULL Added

scmessage enlocal:pbmAreasecurity event/message;security;known error;NULL Added

scmessage enlocal:pbmAreasecurity event/message;security;problem codeless;NULL Added

scmessage enlocal:pbmAreasecurity event/message;security;problem;DEFAULT Added

scmessage enlocal:pbmAreasecurity event/message;security;problem;NULL Added

scmessage enlocal:pbmAreastorage limit exceeded;data;known error;NULL Added

scmessage enlocal:pbmAreastorage limit exceeded;data;problem codeless;NULL Added

scmessage enlocal:pbmAreastorage limit exceeded;data;problem;DEFAULT Added

scmessage enlocal:pbmAreastorage limit exceeded;data;problem;NULL Added

scmessage enlocal:pbmAreasupplies;facilities;known error;NULL Added

scmessage enlocal:pbmAreasupplies;facilities;problem codeless;NULL Added

scmessage enlocal:pbmAreasupplies;facilities;problem;NULL Added

scmessage enlocal:pbmAreasystem down;failure;known error;NULL Added


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scmessage enlocal:pbmAreasystem down;failure;problem codeless;NULL Added

scmessage enlocal:pbmAreasystem down;failure;problem;DEFAULT Added

scmessage enlocal:pbmAreasystem down;failure;problem;NULL Added

scmessage enlocal:pbmAreasystem or application hangs;performance;known error;NULL Added

scmessage enlocal:pbmAreasystem or application hangs;performance;problem codeless;NULL Added

scmessage enlocal:pbmAreasystem or application hangs;performance;problem;DEFAULT Added

scmessage enlocal:pbmAreasystem or application hangs;performance;problem;NULL Added

scmessage enlocal:pbmAreavirus alert;security;known error;NULL Added

scmessage enlocal:pbmAreavirus alert;security;problem codeless;NULL Added

scmessage enlocal:pbmAreavirus alert;security;problem;DEFAULT Added

scmessage enlocal:pbmAreavirus alert;security;problem;NULL Added

scmessage enlocal:pbmCategoryproblem codeless Added

scmessage enlocal:pbmSubcategoryaccess;known error;NULL Added

scmessage enlocal:pbmSubcategoryaccess;problem codeless;NULL Added

scmessage enlocal:pbmSubcategoryaccess;problem;DEFAULT Added

scmessage enlocal:pbmSubcategoryaccess;problem;NULL Added

scmessage enlocal:pbmSubcategorydata;known error;NULL Added

scmessage enlocal:pbmSubcategorydata;problem codeless;NULL Added


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scmessage enlocal:pbmSubcategorydata;problem;DEFAULT Added

scmessage enlocal:pbmSubcategorydata;problem;NULL Added

scmessage enlocal:pbmSubcategoryfacilities;known error;NULL Added

scmessage enlocal:pbmSubcategoryfacilities;problem codeless;NULL Added

scmessage enlocal:pbmSubcategoryfacilities;problem;NULL Added

scmessage enlocal:pbmSubcategoryfailure;known error;NULL Added

scmessage enlocal:pbmSubcategoryfailure;problem codeless;NULL Added

scmessage enlocal:pbmSubcategoryfailure;problem;DEFAULT Added

scmessage enlocal:pbmSubcategoryfailure;problem;NULL Added

scmessage enlocal:pbmSubcategoryhardware;known error;NULL Added

scmessage enlocal:pbmSubcategoryhardware;problem codeless;NULL Added

scmessage enlocal:pbmSubcategoryhardware;problem;DEFAULT Added

scmessage enlocal:pbmSubcategoryhardware;problem;NULL Added

scmessage enlocal:pbmSubcategoryperformance;known error;NULL Added

scmessage enlocal:pbmSubcategoryperformance;problem codeless;NULL Added

scmessage enlocal:pbmSubcategoryperformance;problem;DEFAULT Added

scmessage enlocal:pbmSubcategoryperformance;problem;NULL Added

scmessage enlocal:pbmSubcategorysecurity;known error;NULL Added


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scmessage enlocal:pbmSubcategorysecurity;problem codeless;NULL Added

scmessage enlocal:pbmSubcategorysecurity;problem;DEFAULT Added

scmessage enlocal:pbmSubcategorysecurity;problem;NULL Added

scmessage enlocal:popupMsgBoxsd.streamlined.cancel;2 Added

scmessage enlocal:probcauseprob;Denied Service Catalog Request;Denied Service Catalog Request Added

scmessage enlocal:reportCategoryInteraction Added

scmessage enlocal:reportCategoryLicense Added

scmessage enlocal:screlationtypeRelated Changes;rootcause;cm3r;pbm;cm3r Added

scmessage enlocal:screlationtypeRelated Problems;cm3r;rootcause;cm3r;pbm Added

scmessage enlocal:sdAreacomplaint codeless;service delivery;availability;NULL Added

scmessage enlocal:sdAreacomplaint codeless;service delivery;functionality;NULL Added

scmessage enlocal:sdAreacomplaint codeless;service delivery;performance;NULL Added

scmessage enlocal:sdAreacomplaint codeless;support;incident resolution quality;NULL Added

scmessage enlocal:sdAreacomplaint codeless;support;incident resolution time;NULL Added

scmessage enlocal:sdAreacomplaint codeless;support;person;NULL Added

scmessage enlocal:sdAreacomplaint;service delivery;availability;DEFAULT Added

scmessage enlocal:sdAreacomplaint;service delivery;availability;NULL Added

scmessage enlocal:sdAreacomplaint;service delivery;functionality;DEFAULT Added


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scmessage enlocal:sdAreacomplaint;service delivery;functionality;NULL Added

scmessage enlocal:sdAreacomplaint;service delivery;performance;DEFAULT Added

scmessage enlocal:sdAreacomplaint;service delivery;performance;NULL Added

scmessage enlocal:sdAreacomplaint;support;incident resolution quality;DEFAULT Added

scmessage enlocal:sdAreacomplaint;support;incident resolution quality;NULL Added

scmessage enlocal:sdAreacomplaint;support;incident resolution time;DEFAULT Added

scmessage enlocal:sdAreacomplaint;support;incident resolution time;NULL Added

scmessage enlocal:sdAreacomplaint;support;person;DEFAULT Added

scmessage enlocal:sdAreacomplaint;support;person;NULL Added

scmessage enlocal:sdAreacompliment;service delivery;availability;NULL Added

scmessage enlocal:sdAreacompliment;service delivery;functionality;NULL Added

scmessage enlocal:sdAreacompliment;service delivery;performance;NULL Added

scmessage enlocal:sdAreacompliment;support;incident resolution quality;NULL Added

scmessage enlocal:sdAreacompliment;support;incident resolution time;NULL Added

scmessage enlocal:sdAreacompliment;support;person;NULL Added

scmessage enlocal:sdAreaincident codeless;access;authorization error;NULL Added

scmessage enlocal:sdAreaincident codeless;access;login failure;NULL Added

scmessage enlocal:sdAreaincident codeless;data;data or file corrupted;NULL Added


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scmessage enlocal:sdAreaincident codeless;data;data or file incorrect;NULL Added

scmessage enlocal:sdAreaincident codeless;data;data or file missing;NULL Added

scmessage enlocal:sdAreaincident codeless;data;storage limit exceeded;NULL Added

scmessage enlocal:sdAreaincident codeless;facilities;hardware failure;NULL Added

scmessage enlocal:sdAreaincident codeless;facilities;miscellaneous;NULL Added

scmessage enlocal:sdAreaincident codeless;facilities;supplies;NULL Added

scmessage enlocal:sdAreaincident codeless;failure;error message;NULL Added

scmessage enlocal:sdAreaincident codeless;failure;function or feature not working;NULL Added

scmessage enlocal:sdAreaincident codeless;failure;job failed;NULL Added

scmessage enlocal:sdAreaincident codeless;failure;system down;NULL Added

scmessage enlocal:sdAreaincident codeless;hardware;hardware failure;NULL Added

scmessage enlocal:sdAreaincident codeless;hardware;missing or stolen;NULL Added

scmessage enlocal:sdAreaincident codeless;performance;performance degradation;NULL Added

scmessage enlocal:sdAreaincident codeless;performance;system or application hangs;NULL Added

scmessage enlocal:sdAreaincident codeless;security;security breach;NULL Added

scmessage enlocal:sdAreaincident codeless;security;security event/message;NULL Added

scmessage enlocal:sdAreaincident codeless;security;virus alert;NULL Added

scmessage enlocal:sdAreaincident;access;authorization error;DEFAULT Added


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scmessage enlocal:sdAreaincident;access;authorization error;NULL Added

scmessage enlocal:sdAreaincident;access;data or file missing;DEFAULT Added

scmessage enlocal:sdAreaincident;access;login failure;DEFAULT Added

scmessage enlocal:sdAreaincident;access;login failure;NULL Added

scmessage enlocal:sdAreaincident;data;data or file corrupted;DEFAULT Added

scmessage enlocal:sdAreaincident;data;data or file corrupted;NULL Added

scmessage enlocal:sdAreaincident;data;data or file incorrect;DEFAULT Added

scmessage enlocal:sdAreaincident;data;data or file incorrect;NULL Added

scmessage enlocal:sdAreaincident;data;data or file missing;NULL Added

scmessage enlocal:sdAreaincident;data;storage limit exceeded;DEFAULT Added

scmessage enlocal:sdAreaincident;data;storage limit exceeded;NULL Added

scmessage enlocal:sdAreaincident;facilities;hardware failure;DEFAULT Added

scmessage enlocal:sdAreaincident;facilities;hardware failure;NULL Added

scmessage enlocal:sdAreaincident;facilities;miscellaneous;DEFAULT Added

scmessage enlocal:sdAreaincident;facilities;miscellaneous;NULL Added

scmessage enlocal:sdAreaincident;facilities;supplies;DEFAULT Added

scmessage enlocal:sdAreaincident;facilities;supplies;NULL Added

scmessage enlocal:sdAreaincident;failure;error message;DEFAULT Added


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scmessage enlocal:sdAreaincident;failure;error message;NULL Added

scmessage enlocal:sdAreaincident;failure;function or feature not working;DEFAULT Added

scmessage enlocal:sdAreaincident;failure;function or feature not working;NULL Added

scmessage enlocal:sdAreaincident;failure;job failed;DEFAULT Added

scmessage enlocal:sdAreaincident;failure;job failed;NULL Added

scmessage enlocal:sdAreaincident;failure;system down;DEFAULT Added

scmessage enlocal:sdAreaincident;failure;system down;NULL Added

scmessage enlocal:sdAreaincident;hardware;hardware failure;DEFAULT Added

scmessage enlocal:sdAreaincident;hardware;hardware failure;NULL Added

scmessage enlocal:sdAreaincident;hardware;missing or stolen;DEFAULT Added

scmessage enlocal:sdAreaincident;hardware;missing or stolen;NULL Added

scmessage enlocal:sdAreaincident;performance;performance degradation;DEFAULT Added

scmessage enlocal:sdAreaincident;performance;performance degradation;NULL Added

scmessage enlocal:sdAreaincident;performance;system or application hangs;DEFAULT Added

scmessage enlocal:sdAreaincident;performance;system or application hangs;NULL Added

scmessage enlocal:sdAreaincident;security;security breach;DEFAULT Added

scmessage enlocal:sdAreaincident;security;security breach;NULL Added

scmessage enlocal:sdAreaincident;security;security event/message;DEFAULT Added


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scmessage enlocal:sdAreaincident;security;security event/message;NULL Added

scmessage enlocal:sdAreaincident;security;virus alert;DEFAULT Added

scmessage enlocal:sdAreaincident;security;virus alert;NULL Added

scmessage enlocal:sdAreaproblem codeless;access;authorization error;NULL Added

scmessage enlocal:sdAreaproblem codeless;access;login failure;NULL Added

scmessage enlocal:sdAreaproblem codeless;data;data or file corrupted;NULL Added

scmessage enlocal:sdAreaproblem codeless;data;data or file incorrect;NULL Added

scmessage enlocal:sdAreaproblem codeless;data;data or file missing;NULL Added

scmessage enlocal:sdAreaproblem codeless;data;storage limit exceeded;NULL Added

scmessage enlocal:sdAreaproblem codeless;facilities;hardware failure;NULL Added

scmessage enlocal:sdAreaproblem codeless;facilities;miscellaneous;NULL Added

scmessage enlocal:sdAreaproblem codeless;facilities;supplies;NULL Added

scmessage enlocal:sdAreaproblem codeless;failure;error message;NULL Added

scmessage enlocal:sdAreaproblem codeless;failure;function or feature not working;NULL Added

scmessage enlocal:sdAreaproblem codeless;failure;job failed;NULL Added

scmessage enlocal:sdAreaproblem codeless;failure;system down;NULL Added

scmessage enlocal:sdAreaproblem codeless;hardware;hardware failure;NULL Added

scmessage enlocal:sdAreaproblem codeless;hardware;missing or stolen;NULL Added


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scmessage enlocal:sdAreaproblem codeless;performance;performance degradation;NULL Added

scmessage enlocal:sdAreaproblem codeless;performance;system or application hangs;NULL Added

scmessage enlocal:sdAreaproblem codeless;security;security breach;NULL Added

scmessage enlocal:sdAreaproblem codeless;security;security event/message;NULL Added

scmessage enlocal:sdAreaproblem codeless;security;virus alert;NULL Added

scmessage enlocal:sdAreaproblem;access;authorization error;NULL Added

scmessage enlocal:sdAreaproblem;access;login failure;NULL Added

scmessage enlocal:sdAreaproblem;data;data or file corrupted;NULL Added

scmessage enlocal:sdAreaproblem;data;data or file incorrect;NULL Added

scmessage enlocal:sdAreaproblem;data;data or file missing;NULL Added

scmessage enlocal:sdAreaproblem;data;storage limit exceeded;NULL Added

scmessage enlocal:sdAreaproblem;facilities;hardware failure;NULL Added

scmessage enlocal:sdAreaproblem;facilities;miscellaneous;NULL Added

scmessage enlocal:sdAreaproblem;facilities;supplies;NULL Added

scmessage enlocal:sdAreaproblem;failure;error message;NULL Added

scmessage enlocal:sdAreaproblem;failure;function or feature not working;NULL Added

scmessage enlocal:sdAreaproblem;failure;job failed;NULL Added

scmessage enlocal:sdAreaproblem;failure;system down;NULL Added


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scmessage enlocal:sdAreaproblem;hardware;hardware failure;NULL Added

scmessage enlocal:sdAreaproblem;hardware;missing or stolen;NULL Added

scmessage enlocal:sdAreaproblem;performance;performance degradation;NULL Added

scmessage enlocal:sdAreaproblem;performance;system or application hangs;NULL Added

scmessage enlocal:sdAreaproblem;security;security breach;NULL Added

scmessage enlocal:sdAreaproblem;security;security event/message;NULL Added

scmessage enlocal:sdAreaproblem;security;virus alert;NULL Added

scmessage enlocal:sdArearequest for administration;grant access;grant access;NULL Added

scmessage enlocal:sdArearequest for administration;other;other;NULL Added

scmessage enlocal:sdArearequest for administration;password reset;password reset;NULL Added

scmessage enlocal:sdArearequest for change codeless;service portfolio;new service;NULL Added

scmessage enlocal:sdArearequest for change codeless;service portfolio;upgrade / new release;NULL Added

scmessage enlocal:sdArearequest for change;service portfolio;new service;DEFAULT Added

scmessage enlocal:sdArearequest for change;service portfolio;new service;NULL Added

scmessage enlocal:sdArearequest for change;service portfolio;upgrade / new release;DEFAULT Added

scmessage enlocal:sdArearequest for change;service portfolio;upgrade / new release;NULL Added

scmessage enlocal:sdArearequest for information codeless;general information;general information;NULL Added

scmessage enlocal:sdArearequest for information codeless;how to;how to;NULL Added


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scmessage enlocal:sdArearequest for information codeless;status;status;NULL Added

scmessage enlocal:sdArearequest for information;general information;general information;DEFAULT Added

scmessage enlocal:sdArearequest for information;general information;general information;NULL Added

scmessage enlocal:sdArearequest for information;how to;how to;DEFAULT Added

scmessage enlocal:sdArearequest for information;how to;how to;NULL Added

scmessage enlocal:sdArearequest for information;status;status;DEFAULT Added

scmessage enlocal:sdArearequest for information;status;status;NULL Added

scmessage enlocal:sdAreaservice catalog codeless;service catalog;service catalog;NULL Added

scmessage enlocal:sdAreaservice catalog;service catalog;service catalog;DEFAULT Added

scmessage enlocal:sdAreaservice catalog;service catalog;service catalog;NULL Added

scmessage enlocal:sdAreasupport catalog;support catalog;support catalog;NULL Added

scmessage enlocal:sdCategorycomplaint codeless Added

scmessage enlocal:sdCategoryincident codeless Added

scmessage enlocal:sdCategoryproblem codeless Added

scmessage enlocal:sdCategoryrequest for change codeless Added

scmessage enlocal:sdCategoryrequest for information codeless Added

scmessage enlocal:sdCategoryservice catalog codeless Added

scmessage enlocal:sdCategorysupport catalog Added


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scmessage enlocal:sdSubcategoryaccess;incident codeless;NULL Added

scmessage enlocal:sdSubcategoryaccess;incident;DEFAULT Added

scmessage enlocal:sdSubcategoryaccess;incident;NULL Added

scmessage enlocal:sdSubcategoryaccess;problem codeless;NULL Added

scmessage enlocal:sdSubcategoryaccess;problem;NULL Added

scmessage enlocal:sdSubcategorydata;incident codeless;NULL Added

scmessage enlocal:sdSubcategorydata;incident;DEFAULT Added

scmessage enlocal:sdSubcategorydata;incident;NULL Added

scmessage enlocal:sdSubcategorydata;problem codeless;NULL Added

scmessage enlocal:sdSubcategorydata;problem;NULL Added

scmessage enlocal:sdSubcategoryEmployee Off-boarding;service request;NULL Added

scmessage enlocal:sdSubcategoryEmployee On-boarding;service request;NULL Added

scmessage enlocal:sdSubcategoryfacilities;incident codeless;NULL Added

scmessage enlocal:sdSubcategoryfacilities;incident;DEFAULT Added

scmessage enlocal:sdSubcategoryfacilities;incident;NULL Added

scmessage enlocal:sdSubcategoryfacilities;problem codeless;NULL Added

scmessage enlocal:sdSubcategoryfacilities;problem;NULL Added

scmessage enlocal:sdSubcategoryfailure;incident codeless;NULL Added


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scmessage enlocal:sdSubcategoryfailure;incident;DEFAULT Added

scmessage enlocal:sdSubcategoryfailure;incident;NULL Added

scmessage enlocal:sdSubcategoryfailure;problem codeless;NULL Added

scmessage enlocal:sdSubcategoryfailure;problem;NULL Added

scmessage enlocal:sdSubcategorygeneral information;request for information codeless;NULL Added

scmessage enlocal:sdSubcategorygeneral information;request for information;DEFAULT Added

scmessage enlocal:sdSubcategorygeneral information;request for information;NULL Added

scmessage enlocal:sdSubcategorygrant access;request for administration;NULL Added

scmessage enlocal:sdSubcategoryhardware;incident codeless;NULL Added

scmessage enlocal:sdSubcategoryhardware;incident;DEFAULT Added

scmessage enlocal:sdSubcategoryhardware;incident;NULL Added

scmessage enlocal:sdSubcategoryhardware;problem codeless;NULL Added

scmessage enlocal:sdSubcategoryhardware;problem;NULL Added

scmessage enlocal:sdSubcategoryHardware;service request;NULL Added

scmessage enlocal:sdSubcategoryhow to;request for information codeless;NULL Added

scmessage enlocal:sdSubcategoryhow to;request for information;DEFAULT Added

scmessage enlocal:sdSubcategoryhow to;request for information;NULL Added

scmessage enlocal:sdSubcategoryother;request for administration;NULL Added


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scmessage enlocal:sdSubcategorypassword reset;request for administration;NULL Added

scmessage enlocal:sdSubcategoryperformance;incident codeless;NULL Added

scmessage enlocal:sdSubcategoryperformance;incident;DEFAULT Added

scmessage enlocal:sdSubcategoryperformance;incident;NULL Added

scmessage enlocal:sdSubcategoryperformance;problem codeless;NULL Added

scmessage enlocal:sdSubcategoryperformance;problem;NULL Added

scmessage enlocal:sdSubcategoryRequest for Administration;service request;NULL Added

scmessage enlocal:sdSubcategoryRequest for Information;service request;NULL Added

scmessage enlocal:sdSubcategorysecurity;incident codeless;NULL Added

scmessage enlocal:sdSubcategorysecurity;incident;DEFAULT Added

scmessage enlocal:sdSubcategorysecurity;incident;NULL Added

scmessage enlocal:sdSubcategorysecurity;problem codeless;NULL Added

scmessage enlocal:sdSubcategorysecurity;problem;NULL Added

scmessage enlocal:sdSubcategoryservice catalog;service catalog codeless;NULL Added

scmessage enlocal:sdSubcategoryservice catalog;service catalog;DEFAULT Added

scmessage enlocal:sdSubcategoryservice catalog;service catalog;NULL Added

scmessage enlocal:sdSubcategoryservice delivery;complaint codeless;NULL Added

scmessage enlocal:sdSubcategoryservice delivery;complaint;DEFAULT Added


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scmessage enlocal:sdSubcategoryservice delivery;complaint;NULL Added

scmessage enlocal:sdSubcategoryservice delivery;compliment;NULL Added

scmessage enlocal:sdSubcategoryservice portfolio;request for change codeless;NULL Added

scmessage enlocal:sdSubcategoryservice portfolio;request for change;DEFAULT Added

scmessage enlocal:sdSubcategoryservice portfolio;request for change;NULL Added

scmessage enlocal:sdSubcategorySoftware;service request;NULL Added

scmessage enlocal:sdSubcategorystatus;request for information codeless;NULL Added

scmessage enlocal:sdSubcategorystatus;request for information;DEFAULT Added

scmessage enlocal:sdSubcategorystatus;request for information;NULL Added

scmessage enlocal:sdSubcategorysupport catalog;support catalog;NULL Added

scmessage enlocal:sdSubcategorysupport;complaint codeless;NULL Added

scmessage enlocal:sdSubcategorysupport;complaint;DEFAULT Added

scmessage enlocal:sdSubcategorysupport;complaint;NULL Added

scmessage enlocal:sdSubcategorysupport;compliment;NULL Added

scmessage enlocal:settingsConfigCollaboration;enableLyncUser Added

scmessage enlocal:settingsConfigCollaboration;maxparticipants Added

scmessage enlocal:settingsConfigCollaboration;notificationDelaySeconds Added

scmessage enlocal:settingsConfigCollaboration;openfireDomainName Added


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scmessage enlocal:settingsConfigCollaboration;smcBoshURL Added

scmessage enlocal:settingsConfigCollaboration;smcEnabled Added

scmessage enlocal:settingsConfigCollaboration;smcPluginURL Added

scmessage enlocal:settingsConfigIncident;reopen Added

scmessage enlocal:settingsConfigIncident;use.solution.matching Added

scmessage enlocal:settingsConfigProblem;post.to.link.ke Added

scmessage enlocal:settingsConfigReport.Disabled;Default.maxRefreshDashboard Added

scmessage enlocal:settingsConfigReport.Disabled;Enable.Reporting.AutoRefresh Added

scmessage enlocal:settingsConfigReport;Enable.TimeDurationETL Added

scmessage enlocal:settingsConfigReport;Export.thread.precalc Added

scmessage enlocal:settingsConfigReport;TDETL.maxProcessRecord Added

scmessage enlocal:settingsConfigService Desk;initial.format Added

scmessage enlocal:settingsConfigService Desk;sd.new.entry.enabled Added

scmessage enlocal:settingsConfigSurvey;survey.portal Added

scmessage enlocal:WorkflowPhaseapproval;Timeperiod;timeperiodDefinition Added

scmessage enlocal:WorkflowPhaseCanceled;Streamlined Complaint or Compliment;incidents Added

scmessage enlocal:WorkflowPhaseCanceled;Streamlined Service Catalog;incidents Added

scmessage enlocal:WorkflowPhaseCanceled;Streamlined Service Desk;incidents Added


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scmessage enlocal:WorkflowPhaseClosed;Streamlined Complaint or Compliment;incidents Added

scmessage enlocal:WorkflowPhaseClosed;Streamlined Service Catalog;incidents Added

scmessage enlocal:WorkflowPhaseClosed;Streamlined Service Desk;incidents Added

scmessage enlocal:WorkflowPhaseClosure;Migrated Incident;probsummary Added

scmessage enlocal:WorkflowPhaseClosure;Migrated ServiceDesk;incidents Added

scmessage enlocal:WorkflowPhaseIn Progress;Migrated Incident;probsummary Added

scmessage enlocal:WorkflowPhaseIn Progress;Migrated ServiceDesk;incidents Added

scmessage enlocal:WorkflowPhaseIn Progress;Streamlined Complaint or Compliment;incidents Added

scmessage enlocal:WorkflowPhaseLogging;Migrated Incident;probsummary Added

scmessage enlocal:WorkflowPhaseLogging;Service Desk Delegate;interactionDelegate Added

scmessage enlocal:WorkflowPhaseOpen;Streamlined Complaint or Compliment;incidents Added

scmessage enlocal:WorkflowPhaseOpen;Streamlined Service Catalog;incidents Added

scmessage enlocal:WorkflowPhaseOpen;Streamlined Service Desk;incidents Added

scmessage enlocal:WorkflowPhasePending Approval;Streamlined Service Catalog;incidents Added

scmessage enlocal:WorkflowPhaseplanning;Timeperiod;timeperiodDefinition Added

scmessage enlocal:WorkflowPhasepublished;Timeperiod;timeperiodDefinition Added

scmessage enlocal:WorkflowPhaseretired;Timeperiod;timeperiodDefinition Added

scmessage enlocal:WorkflowPhaseWork In Progress;Streamlined Service Catalog;incidents Added


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scmessage enlocal:WorkflowPhaseWork In Progress;Streamlined Service Desk;incidents Added

scmessage enobject178 Updated

scmessage enobject1851 Added

scmessage enobjectCollaboration Added

scmessage enocm419 Updated

scmessage enpm103 Updated









scmessage enrc500 Updated

scmessage enrc501 Updated

scmessage enrc921 Added

scmessage enrelation17 Added


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scmessage enrelation2 Updated

scmessage enrelation21 Added

scmessage enReporting106 Added

















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scmessage enReporting300 Updated



















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scmessage enReportingtoo.auto.refresh.dashboard Added

scmessage enReportingtoo.many.inbox.records Added

scmessage enReportingtoo.many.precalc.threads Added

scmessage enruleset107 Updated


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scmessage enrulesetlogicalname.validation Added

scmessage enrulesetlogicalname.validation.all Added

scmessage ensap1 Updated

scmessage enscbase138 Added

scmessage enscbase139 Added

scmessage ensccaptionAck by_1 Added

scmessage ensccaptionAck Time_15 Added

scmessage ensccaptionAck_1 Added

scmessage ensccaptionAction Value_18 Added

scmessage ensccaptionAdd Options_15 Added

scmessage ensccaptionAggregation Field Timeduration_11319 Added

scmessage ensccaptionAgreement Id Vj Screlation_1111417 Added

scmessage ensccaptionAllow Input聽 C I Identifier Ucmdb_1714161829 Added

scmessage ensccaptionAllow Input聽 C I Identifier_17141618 Added

scmessage ensccaptionAnswer Type_18 Added

scmessage ensccaptionAttrs_1 Added

scmessage ensccaptionAutocomplete Show Field_11419 Added

scmessage ensccaptionBusiness Time_110 Added


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scmessage ensccaptionCalcformula_1 Added

scmessage ensccaptionCalcline Interval_110 Added

scmessage ensccaptionCalcline_1 Added

scmessage ensccaptionCalculation Field_113 Added

scmessage ensccaptionCalculation From_113 Added

scmessage ensccaptionCalculations_1 Added

scmessage ensccaptionCandidates Action_112 Added

scmessage ensccaptionCandidates Query_112 Added

scmessage ensccaptionCatalog Library_19 Added

scmessage ensccaptionCataloglib Displayname_112 Added

scmessage ensccaptionCataloglib Interfacetype_112 Added

scmessage ensccaptionCataloglib Name_112 Added

scmessage ensccaptionCataloglib Supportitem_112 Added

scmessage ensccaptionCataloglib Syslanguage_112 Added

scmessage ensccaptionCataloglib Type_112 Added

scmessage ensccaptionCe Ack Attachment_148 Added

scmessage ensccaptionChange Library_18 Added

scmessage ensccaptionChange Time_18 Added


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scmessage ensccaptionChangelib Assignment_111 Added

scmessage ensccaptionChangelib Category_111 Added

scmessage ensccaptionChangelib Ci_111 Added

scmessage ensccaptionChangelib Initialimpact_111 Added

scmessage ensccaptionChangelib Number_111 Added

scmessage ensccaptionChangelib Openedafter_111 Added

scmessage ensccaptionChangelib Openedbefore_111 Added

scmessage ensccaptionChangelib Openedby_111 Added

scmessage ensccaptionChangelib Ownedby_111 Added

scmessage ensccaptionChangelib Prioritycode_111 Added

scmessage ensccaptionChangelib Severity_111 Added

scmessage ensccaptionChangelib Status_111 Added

scmessage ensccaptionChangelib Subcategory_111 Added

scmessage ensccaptionChannel_1 Added

scmessage ensccaptionChart Labelx_17 Added

scmessage ensccaptionChart Labely_17 Added

scmessage ensccaptionChart Model_17 Added

scmessage ensccaptionClosed Count_18 Added


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scmessage ensccaptionConfig admin group_1 Added

scmessage ensccaptionConfig Admin Group_1814 Added

scmessage ensccaptionConfiguration Item Name_11520 Added

scmessage ensccaptionConfiguration_1 Added

scmessage ensccaptionContact Library_19 Added

scmessage ensccaptionContact Service_19 Added

scmessage ensccaptionCriteria_1 Added

scmessage ensccaptionCurrent Criteria_19 Added

scmessage ensccaptionCustom Answer Allowed_1815 Added

scmessage ensccaptionDashboard Refresh Enable_11119 Added

scmessage ensccaptionDashboard Refresh Interval_11119 Added

scmessage ensccaptionDefault Cfs Url_1913 Added

scmessage ensccaptionDescription1_1 Added

scmessage ensccaptionDest Field Name_1612 Added

scmessage ensccaptionDest Field Type_1612 Added

scmessage ensccaptionDest File Name_1611 Added

scmessage ensccaptionDevice Library_18 Added

scmessage ensccaptionDevicelib Devicestatus_111 Added


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scmessage ensccaptionDevicelib Logicalname_111 Added

scmessage ensccaptionDevicelib Subtype_111 Added

scmessage ensccaptionDevicelib Type_111 Added

scmessage ensccaptionDisplay Id_19 Added

scmessage ensccaptionDownstream CIs_11213 Added

scmessage ensccaptionDuration Endfield_110 Added

scmessage ensccaptionDuration Format_110 Added

scmessage ensccaptionDuration Method_110 Added

scmessage ensccaptionDuration Startfield_110 Added

scmessage ensccaptionEnabled_1 Added

scmessage ensccaptionEnd of Day Window Interval_181219 Added

scmessage ensccaptionEss Only_15 Added

scmessage ensccaptionExpression Sequence_112 Added

scmessage ensccaptionFc Func_14 Added

scmessage ensccaptionField Label Type_1713 Added

scmessage ensccaptionField Label_17 Added

scmessage ensccaptionFile U R Llist_16810 Added

scmessage ensccaptionFilters_1 Added


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scmessage ensccaptionFinished_1 Added

scmessage ensccaptionFirst Call_17 Added

scmessage ensccaptionfrom Value_6 Added

scmessage ensccaptionFulfillment Process_113 Added

scmessage ensccaptionGen Time_15 Added

scmessage ensccaptionGroup by_1 Added

scmessage ensccaptionHas Record_15 Added

scmessage ensccaptionheader,record.owner Added

scmessage ensccaptionHot Record_15 Added

scmessage ensccaptionI M Records Sla Conversion_1351317 Added

scmessage ensccaptionId Field_14 Added

scmessage ensccaptionId Screlation Vj_1415 Added

scmessage ensccaptionIdolonlyfields_1 Added

scmessage ensccaptionIdoltoken_1 Added

scmessage ensccaptionIm Category Selected_1413 Added

scmessage ensccaptionin Added

scmessage ensccaptionIndexstatus_1 Added

scmessage ensccaptionIs Automatic_14 Added


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scmessage ensccaptionIs Migrated Workflow_1413 Added

scmessage ensccaptionIs Sum_14 Added

scmessage ensccaptionKbfields_1 Added

scmessage ensccaptionKeep Old Queryhash Flag_161020 Added

scmessage ensccaptionKmlib Aftercreationdate_17 Added

scmessage ensccaptionKmlib Beforecreationdate_17 Added

scmessage ensccaptionLast Calculation Time_1618 Added

scmessage ensccaptionLast Process_16 Added

scmessage ensccaptionLastindextime_1 Added

scmessage ensccaptionLegacy Browse State_1815 Added

scmessage ensccaptionLegacy Close State_1814 Added

scmessage ensccaptionLegacy Default State_1816 Added

scmessage ensccaptionLegacy Format Control_1815 Added

scmessage ensccaptionLegacy Open State_1813 Added

scmessage ensccaptionLibrary Name_19 Added

scmessage ensccaptionLibrary_1 Added

scmessage ensccaptionLocation Library_110 Added

scmessage ensccaptionLog Response_15 Added


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scmessage ensccaptionMandatory Condition_111 Added

scmessage ensccaptionMappingldapattribute_1 Added

scmessage ensccaptionMappingldapdomain_1 Added

scmessage ensccaptionMappingopproperty_1 Added

scmessage ensccaptionMappingquery_1 Added

scmessage ensccaptionMatch Field_17 Added

scmessage ensccaptionMatch Table_17 Added

scmessage ensccaptionMessage Template_19 Added

scmessage ensccaptionMetrics_1 Added

scmessage ensccaptionModversion_1 Added

scmessage ensccaptionMsg Condition_15 Added

scmessage ensccaptionNew Password_15 Added

scmessage ensccaptionNext Ola Breach_1610 Added

scmessage ensccaptionNext Time_16 Added

scmessage ensccaptionNo Security_14 Added

scmessage ensccaptionNumber for Wp_112 Added

scmessage ensccaptionObsolete Scott_110 Added

scmessage ensccaptionObsolete Scott2_110 Added


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scmessage ensccaptionOla Breach_15 Added

scmessage ensccaptionOpen Count_16 Added

scmessage ensccaptionOpen Window_16 Added

scmessage ensccaptionOptimize Save of Automatic-Transition_1101828 Added

scmessage ensccaptionOther Urls_17 Added

scmessage ensccaptionOut_1 Added

scmessage ensccaptionParent Name_18 Added

scmessage ensccaptionParent Record_18 Added

scmessage ensccaptionParticipants_1 Added

scmessage ensccaptionPd Sd Enabled_147 Added

scmessage ensccaptionPm Category Selected_1413 Added


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scmessage ensccaptionPrecondition Script_114 Added

scmessage ensccaptionPrecondition_1 Added

scmessage ensccaptionProtocols_1 Added

scmessage ensccaptionQbeformats_1 Added

scmessage ensccaptionQueries_1 Added

scmessage ensccaptionQuery Rewrite_17 Added

scmessage ensccaptionQuestion Label_110 Added

scmessage ensccaptionQuestions_1 Added

scmessage ensccaptionRad_1 Added

scmessage ensccaptionRaw Metrics 1_15 Added





scmessage ensccaptionRecord Name_18 Added

scmessage ensccaptionRecord Owner_18 Added

scmessage ensccaptionRecord Update Time_1815 Added

scmessage ensccaptionReference Table_111 Added


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scmessage ensccaptionRelated Records_19 Added

scmessage ensccaptionRequest Library_19 Added

scmessage ensccaptionRequestlib Assignee_112 Added

scmessage ensccaptionRequestlib Assignment_112 Added

scmessage ensccaptionRequestlib Category_112 Added

scmessage ensccaptionRequestlib Number_112 Added

scmessage ensccaptionRequestlib Openedafter_112 Added

scmessage ensccaptionRequestlib Openedbefore_112 Added

scmessage ensccaptionRequestlib Priority_112 Added

scmessage ensccaptionRequestlib Requestedfor_112 Added

scmessage ensccaptionRequestlib Requestorname_112 Added

scmessage ensccaptionRequestlib Status_112 Added

scmessage ensccaptionRev Array_15 Added

scmessage ensccaptionRule J S O N_1681012 Added

scmessage ensccaptionSap Communications_15 Added

scmessage ensccaptionSchedule Type_110 Added

scmessage ensccaptionSd Category Selected_1413 Added

scmessage ensccaptionSearch Engine Name_1815 Added


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scmessage ensccaptionSeq Id_15 Added

scmessage ensccaptionSharepoint Group_112 Added

scmessage ensccaptionSharepoint Name_112 Added

scmessage ensccaptionSharepoint Repository_112 Added

scmessage ensccaptionShow All_16 Added

scmessage ensccaptionSkip Query Rewrite_1612 Added

scmessage ensccaptionSmc Enabled_15 Added

scmessage ensccaptionSource Id_18 Added

scmessage ensccaptionSp Map Ldap Prop_14813 Added

scmessage ensccaptionSp Map Operator Prop_14817 Added

scmessage ensccaptionSpconnectorurl_1 Added

scmessage ensccaptionSptask_1 Added

scmessage ensccaptionStart Index_17 Added

scmessage ensccaptionStrong Queryhash Flag_1818 Added

scmessage ensccaptionStrong Queryhash Key_1818 Added

scmessage ensccaptionSubroutines_1 Added

scmessage ensccaptionSuggestion Action_112 Added

scmessage ensccaptionSuggestion Criteria_112 Added


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scmessage ensccaptionSuggestion Filename_112 Added

scmessage ensccaptionSuggestion Library_112 Added

scmessage ensccaptionSum Metrics 1_15 Added





scmessage ensccaptionSum Number_15 Added

scmessage ensccaptionSurveys_1 Added

scmessage ensccaptionSync Category_16 Added

scmessage ensccaptionSynchronize Time_113 Added

scmessage ensccaptionSynchronized_1 Added

scmessage ensccaptionTarget Group_18 Added

scmessage ensccaptionTarget User_18 Added

scmessage ensccaptionto Value_4 Added

scmessage ensccaptionTodo Alert_16 Added

scmessage ensccaptionTodo Company_16 Added

scmessage ensccaptionTodo List Enabled_1611 Added


Page 283 of 363




scmessage ensccaptionTodo List Interval_1611 Added

scmessage ensccaptionTodo List Max Size_161115 Added

scmessage ensccaptionTodo List Source Isgroup_161118 Added

scmessage ensccaptionToken_1 Added

scmessage ensccaptionTotal Elapsed Time per Group_171524 Added

scmessage ensccaptionTotal Elapsed Time_1715 Added

scmessage ensccaptionTotal Number_17 Added

scmessage ensccaptionUpstream CI_11011 Added

scmessage ensccaptionUse Pd Solution_158 Added

scmessage ensccaptionUser Fields_16 Added

scmessage ensccaptionV51labor_1 Added

scmessage ensccaptionV51parts_1 Added

scmessage ensccaptionValidation Rule_112 Added

scmessage ensccaptionVendor Record_18 Added

scmessage ensccaptionVj Incident Id 9_1413 Added

scmessage ensccaptionVj Number String 1_1411 Added

scmessage ensccaptionWarning Msg_19 Added

scmessage ensccaptionWebfields_1 Added


Page 284 of 363




scmessage ensccaptionWeburllist_1 Added

scmessage ensccaptionWindow Lines_18 Added

scmessage ensccaptionWindow Percent_18 Added

scmessage ensccaptionWindow Position_18 Added

scmessage ensccaptionWorking Time_19 Added

scmessage ensccaptionWorking_1 Added

scmessage enScriptLibrary175 Added

scmessage enScriptLibrary176 Added

scmessage ensd.streamlined1 Added

scmessage ensdInteractionassignee.change Added

scmessage ensdInteractionassignment.change Added

scmessage ensdInteractionclosure.code.change Added

scmessage ensdInteractioncontact.name.change Added

scmessage ensdInteractionsolution.change Added

scmessage ensla82 Added

scmessage enslo321 Added




Page 285 of 363




scmessage ensm904 Added

scmessage ensmcconfigcm3r;affected.item Added

scmessage ensmcconfigcm3r;assets Added

scmessage ensmcconfigcm3r;assign.dept Added

scmessage ensmcconfigcm3r;coordinator Added

scmessage ensmcconfigcm3r;requested.by Added

scmessage ensmcconfigcm3t;asset Added

scmessage ensmcconfigcm3t;assign.dept Added

scmessage ensmcconfigdevice;assignment Added

scmessage ensmcconfigdevice;contact.name Added

scmessage ensmcconfigimTask;assignee.name Added

scmessage ensmcconfigimTask;assignment Added

scmessage ensmcconfigimTask;logical.name Added

scmessage ensmcconfigincidents;affected.item Added

scmessage ensmcconfigincidents;assignee.name Added

scmessage ensmcconfigincidents;assignment Added

scmessage ensmcconfigincidents;callback.contact Added

scmessage ensmcconfigincidents;contact.name Added


Page 286 of 363




scmessage ensmcconfigincidents;logical.name Added

scmessage ensmcconfigprobsummary;affected.item Added

scmessage ensmcconfigprobsummary;assignee.name Added

scmessage ensmcconfigprobsummary;assignment Added

scmessage ensmcconfigprobsummary;contact.name Added

scmessage ensmcconfigprobsummary;logical.name Added

scmessage ensmcconfigrequest;affected.item Added

scmessage ensmcconfigrequest;assigned.group Added

scmessage ensmcconfigrequest;assigned.to Added

scmessage ensmcconfigrequest;coordinator.name Added

scmessage ensmcconfigrequest;logical.name Added

scmessage ensmcconfigrequestTask;assigned.group Added

scmessage ensmcconfigrequestTask;assigned.to Added

scmessage ensmcconfigrequestTask;coordinator.name Added

scmessage ensmcconfigrootcause;affected.item Added

scmessage ensmcconfigrootcause;assignment Added

scmessage ensmcconfigrootcause;contact.name Added

scmessage ensmcconfigrootcause;logical.name Added


Page 287 of 363




scmessage ensmcconfigrootcausetask;assignee.name Added

scmessage ensmcconfigrootcausetask;assignment Added

scmessage ensmcconfigrootcausetask;logical.name Added

scmessage ensmis116 Added

scmessage ensmis117 Added

scmessage ensrcadvsearch1 Added

scmessage ensrcadvsearch3 Added

scmessage ensrcsurvey1 Added




scmessage ensvcCat307 Added

scmessage enSvcCatAPI191 Added

scmessage enSvcCatAPI192 Added

scmessage enSYSATTACHMENTSchangeattachments Added

scmessage enSYSATTACHMENTSchangetaskattachments Added

scmessage enSYSATTACHMENTSimtaskattachments Added

scmessage enSYSATTACHMENTSincidentattachments Added


Page 288 of 363




scmessage enSYSATTACHMENTSproblemattachments Added

scmessage enSYSATTACHMENTSproblemtaskattachments Added

scmessage enSYSATTACHMENTSrequestattachments Added

scmessage enSYSATTACHMENTSrequesttaskattachments Added

scmessage enSYSATTACHMENTSsdattachments Added

scmessage ensystemstatus1 Added











scmessage entablenamehtmltags Updated

scmessage entablenameinteractionDelegate Updated


Page 289 of 363




scmessage entablenamekmattachmentupdates Added

scmessage entablenamekmknowledgebasetemp Added

scmessage entablenamesmartsearchaction Updated

scmessage entablenamesmartsearchpreconditions Updated

scmessage entablenamesvcSrcSurveyConfigAPI Added

scmessage entablenametimeDuration4cm3r Updated

scmessage entablenametimeDuration4cm3t Updated

scmessage entablenametimeDuration4imTask Updated

scmessage entablenametimeDuration4incidents Updated

scmessage entablenametimeDuration4probsummary Updated

scmessage entablenametimeDuration4request Updated

scmessage entablenametimeDuration4requestTask Updated

scmessage entablenametimeDuration4rootcause Updated

scmessage entablenametimeDuration4rootcausetask Updated

scmessage entablenametimeDuration4svcCartItem Updated

scmessage entablenametimeDurationControl Updated

scmessage enticketCost4 Updated

scmessage entitle5 Added


Page 290 of 363




scmessage enTodoAlertacknowledged Added

scmessage enTodoAlertnew_alert Added

scmessage enTodoAlertremove_alert Added

scmessage enupg1120 Added




scmessage enus137 Updated

scmessage enus14001 Added











Page 291 of 363






scmessage enwfAClosed_Streamlined Complaint or Compliment_incidents:1 Added

scmessage enwfAClosed_Streamlined Service Catalog_incidents:1 Added

scmessage enwfAClosed_Streamlined Service Desk_incidents:1 Added

scmessage enwfAIn Progress_Migrated Incident_probsummary:1 Added

scmessage enwfAIn Progress_Migrated ServiceDesk_incidents:1 Added

scmessage enwfAIn Progress_Streamlined Complaint or Compliment_incidents:1 Added

scmessage enwfAOpen_Streamlined Complaint or Compliment_incidents:1 Added

scmessage enwfAOpen_Streamlined Complaint or Compliment_incidents:2 Added

scmessage enwfAOpen_Streamlined Service Catalog_incidents:1 Added



scmessage enwfAOpen_Streamlined Service Desk_incidents:1 Added




scmessage enwfAPending Approval_Streamlined Service Catalog_incidents:3 Added


Page 292 of 363







scmessage enwfAWork In Progress_Streamlined Service Catalog_incidents:1 Added

scmessage enwfAWork In Progress_Streamlined Service Desk_incidents:1 Added

scmessage enwfAworkflow:Service Desk Delegate_interactionDelegate:2 Added

scmessage enwfAworkflow:Streamlined Service Catalog_incidents:1 Added

scmessage enwfAworkflow:Streamlined Service Desk_incidents:1 Added

scmessage enwfFCanceled_Streamlined Complaint or Compliment_incidents:ext-gen8921 Added






scmessage enwfFCanceled_Streamlined Service Catalog_incidents:ext-gen8727 Added





Page 293 of 363






scmessage enwfFCanceled_Streamlined Service Desk_incidents:ext-gen8821 Added






scmessage enwfFClosed_Streamlined Complaint or Compliment_incidents:ext-gen8915 Added






scmessage enwfFClosed_Streamlined Service Catalog_incidents:ext-gen8721 Added





Page 294 of 363






scmessage enwfFClosed_Streamlined Service Desk_incidents:ext-gen8815 Added






scmessage enwfFIn Progress_Streamlined Complaint or Compliment_incidents:ext-gen8909 Added






scmessage enwfFOpen_Streamlined Complaint or Compliment_incidents:ext-gen8901 Added





Page 295 of 363









scmessage enwfFOpen_Streamlined Service Catalog_incidents:ext-gen8701 Added









scmessage enwfFOpen_Streamlined Service Desk_incidents:ext-gen8801 Added





Page 296 of 363









scmessage enwfFPending Approval_Streamlined Service Catalog_incidents:ext-gen8709 Added






scmessage enwfFWork In Progress_Streamlined Service Catalog_incidents:ext-gen8715 Added






scmessage enwfFWork In Progress_Streamlined Service Desk_incidents:ext-gen8809 Added


Page 297 of 363









scmessage enwfTIn Progress_Streamlined Complaint or Compliment_incidents:1 Added

scmessage enwfTLogging_Incident_probsummary:1 Added

scmessage enwfTLogging_Request_request:3 Added

scmessage enwfTOpen_Streamlined Complaint or Compliment_incidents:1 Added

scmessage enwfTOpen_Streamlined Complaint or Compliment_incidents:2 Added

scmessage enwfTOpen_Streamlined Service Catalog_incidents:2 Added

scmessage enwfTOpen_Streamlined Service Desk_incidents:2 Added

scmessage enwfTWaiting_Automated Task_requestTask:1 Added

scmessage enwfTWaiting_Generic Request Task_requestTask:1 Updated

scmessage enwfTWaiting_Generic Task_cm3t:3 Added

scmessage enwfTWaiting_Request Task with CMDB Update_requestTask:1 Added

scmessage enwizard1800 Added



Page 298 of 363














screlationtype Related Changesrootcausecm3rpbmcm3r Added

screlationtype Related Problemscm3rrootcausecm3rpbm Added

screlconfig cm3r Updated

screlconfig incidents Updated

screlconfig kmdocument Updated

screlconfig ocmq Updated

screlconfig problem_for_pd4_tobe_used Updated

screlconfig request Updated


Page 299 of 363




screlconfig requestTask Updated

screlconfig rootcause Updated

screlconfig sla Updated

ScriptLibrary acicategory Updated

ScriptLibrary aciindex Updated

ScriptLibrary activityUpdates Updated

ScriptLibrary activityUpdatesInterface Updated

ScriptLibrary activityUpdatesTailoring Updated

ScriptLibrary AgreementUtil Updated

ScriptLibrary alertStageService Added

ScriptLibrary ApplyChangeModel Updated

ScriptLibrary Approval Updated

ScriptLibrary ApprovalCustomPlugin Updated

ScriptLibrary ApprovalDelegationGroups Updated

ScriptLibrary ApprovalIntegration Updated

ScriptLibrary ApprovalItem Updated

ScriptLibrary ApprovalUtil Updated

ScriptLibrary ArrayUtil Updated


Page 300 of 363




ScriptLibrary AssignmentExecutor Updated

ScriptLibrary AssignmentWizard Updated

ScriptLibrary BaseConsumer Updated

ScriptLibrary BaselineHelper Updated

ScriptLibrary BasicDAO Updated

ScriptLibrary BDM_Mapping_Callback_Executor Updated

ScriptLibrary BDM_SM Updated

ScriptLibrary BDMSMInterface Updated

ScriptLibrary BQLPARSE Updated

ScriptLibrary BSGFunctions Updated

ScriptLibrary BuildNewGroup Updated

ScriptLibrary BulkLoadTemplates Updated

ScriptLibrary c Updated

ScriptLibrary CalendarDao Updated

ScriptLibrary CalendarFilterUtil Updated

ScriptLibrary CalendarUtilities Updated

ScriptLibrary capability Updated

ScriptLibrary CaseExchange_AttachHandling Updated


Page 301 of 363




ScriptLibrary CaseExchange_CommonLib Updated

ScriptLibrary CaseExchange_EPAdapter Updated

ScriptLibrary CaseExchange_Pushing Updated

ScriptLibrary CaseExchange_RuleExecute Updated

ScriptLibrary CaseExchange_SAWUtil Updated

ScriptLibrary CaseExchange_SMAdapter Updated

ScriptLibrary CaseExchangeRuleType_Manager Updated

ScriptLibrary Catalog_Library_kmaccess Added

ScriptLibrary Catalog_Library_kmcategoryidxscript Added

ScriptLibrary Catalog_Library_kmprocesslibcriteria Added

ScriptLibrary Catalog_Library_kmsearchsecurity Added

ScriptLibrary Change_KM_Upgrade Updated

ScriptLibrary Change_Library_kmaccess Added

ScriptLibrary Change_Library_kmcategoryidxscript Added

ScriptLibrary Change_Library_kmprocesslibcriteria Added

ScriptLibrary Change_Library_kmsearchsecurity Added

ScriptLibrary changeManagement Updated

ScriptLibrary changePlan Updated


Page 302 of 363




ScriptLibrary ChangePlanHelper Updated

ScriptLibrary ChangeTaskStatus Updated

ScriptLibrary CIActualState Updated

ScriptLibrary ciGrouping Updated

ScriptLibrary ciGroupingRecList Updated

ScriptLibrary CITypeService Updated

ScriptLibrary ciVisualizationGraph Updated

ScriptLibrary ciVisualizationTools Updated

ScriptLibrary ciVizBalloonHelper Updated

ScriptLibrary ciVizCacheManager Updated

ScriptLibrary ciVizProcessExternal Updated

ScriptLibrary ClientCommandUtils Added

ScriptLibrary CLIP_DowntimeManagement Updated

ScriptLibrary cm3OperatorInfo Updated

ScriptLibrary cmIntegration Updated

ScriptLibrary ComfillAutoComplete Updated

ScriptLibrary ComfillAutoCompleteUtil Updated

ScriptLibrary CommonClientCommandSender Added


Page 303 of 363




ScriptLibrary CommonSecurity Updated

ScriptLibrary complexQueryBuilder Updated

ScriptLibrary ConditionEditorRemoteService Updated

ScriptLibrary ConditionEditorUtil Updated

ScriptLibrary conditionXmlParser Updated

ScriptLibrary configurationManagement Updated

ScriptLibrary Contact_Library_kmaccess Added

ScriptLibrary Contact_Library_kmcategoryidxscript Added

ScriptLibrary Contact_Library_kmprocesslibcriteria Added

ScriptLibrary Contact_Library_kmsearchsecurity Added

ScriptLibrary context Updated

ScriptLibrary convertToRelatedObjectCaptions Updated

ScriptLibrary CopyDataToNode Updated

ScriptLibrary CostService Updated

ScriptLibrary createARequest Updated

ScriptLibrary createRelations Updated

ScriptLibrary createUsers Updated

ScriptLibrary csvToArray Updated


Page 304 of 363




ScriptLibrary custom Updated

ScriptLibrary DatadictService Updated

ScriptLibrary DataMigrationForRelatedRecords Added

ScriptLibrary DbdictService Updated

ScriptLibrary ddmEventForCiRelationship Updated

ScriptLibrary ddmEventUtil Updated

ScriptLibrary debugUtils Updated

ScriptLibrary delta_migration_data_utility Updated

ScriptLibrary DemoData Added

ScriptLibrary Department_Library_kmaccess Added

ScriptLibrary Department_Library_kmcategoryidxscript Added

ScriptLibrary Department_Library_kmprocesslibcriteria Added

ScriptLibrary Department_Library_kmsearchsecurity Added

ScriptLibrary descriptionGenerator Updated

ScriptLibrary Device_Library_kmaccess Added

ScriptLibrary Device_Library_kmcategoryidxscript Added

ScriptLibrary Device_Library_kmprocesslibcriteria Added

ScriptLibrary Device_Library_kmsearchsecurity Added


Page 305 of 363




ScriptLibrary DeviceServiceTest Added

ScriptLibrary discoveryEvent Updated

ScriptLibrary DisplayName Added

ScriptLibrary DisplayNameCache Added

ScriptLibrary DisplayNameDataMigrationOOB Added

ScriptLibrary dummydata Updated

ScriptLibrary dynamicFormGenerator Updated

ScriptLibrary dynamicFormValidation Updated

ScriptLibrary erdUtility Updated

ScriptLibrary executor Updated

ScriptLibrary expectedFormHelpers Updated

ScriptLibrary expectedStateHelper Updated

ScriptLibrary extaccessTools Updated

ScriptLibrary fileLinks Updated

ScriptLibrary FilterDao Updated

ScriptLibrary GetAnswers Updated

ScriptLibrary GetFieldNames Updated

ScriptLibrary getTheFieldTypes Updated


Page 306 of 363




ScriptLibrary GlobalListService Updated

ScriptLibrary hotfixManager Updated

ScriptLibrary htmlemailtemplates Updated

ScriptLibrary IDOL_Constant Added

ScriptLibrary IDOL_EnableKM Added

ScriptLibrary IDOL_Help Updated

ScriptLibrary IDOL_Help_ParseQuery Updated

ScriptLibrary IDOL_Image_Lang_Rule Added

ScriptLibrary IDOL_KM_Config Added

ScriptLibrary IDOL_Monitor Added

ScriptLibrary IDOL_SharePoint Added

ScriptLibrary IDOL_SMIS Updated

ScriptLibrary IDOL_SMIS_Manager Updated

ScriptLibrary IDOL_SMIS_SMAdapter Updated

ScriptLibrary IDOL_Tools Updated

ScriptLibrary IDOL_Tools_Tree Added

ScriptLibrary IDOL_User_Mapping Added

ScriptLibrary IDOL_Utilities Updated


Page 307 of 363




ScriptLibrary IDOLAdapterDAO Updated

ScriptLibrary IDOLAdvancedSettings Added

ScriptLibrary IDOLAPI_GlobalSearch Added

ScriptLibrary IDOLAPI_HotTopic Added

ScriptLibrary IDOLAPI_SmartClassfication Added

ScriptLibrary IDOLAPI_SmartSearch Added

ScriptLibrary IDOLAssistantCopyLink Added

ScriptLibrary IDOLAssistantExecuteOO Added

ScriptLibrary IDOLAssistantRelatedTo Added

ScriptLibrary IDOLAssistantSetParent Added

ScriptLibrary IDOLAssistantsProvider Added

ScriptLibrary IDOLAssistantUseSolution Added

ScriptLibrary IDOLCategoryException Added

ScriptLibrary IDOLCategoryRuleBase Added

ScriptLibrary IDOLCategoryTuning Updated

ScriptLibrary IDOLCategoryUtil Added

ScriptLibrary IDOLClientFactory Added

ScriptLibrary IDOLColorIndicator Added


Page 308 of 363




ScriptLibrary IDOLCommon Updated

ScriptLibrary IDOLConfigure Updated

ScriptLibrary IDOLDataCleansing Updated

ScriptLibrary IDOLDistributeManagement Added

ScriptLibrary IDOLErrorCode Added

ScriptLibrary IDOLFieldProcessor Added

ScriptLibrary IDOLFileMagic Added

ScriptLibrary IDOLGlobalSearch Added

ScriptLibrary IDOLGlobalSearchAdaptiveLearning Added

ScriptLibrary IDOLGlobalSearchAutoCompletionFilter Added

ScriptLibrary IDOLGlobalSearchDisplayValue Added

ScriptLibrary IDOLGlobalSearchFacade Added

ScriptLibrary IDOLGlobalSearchFieldCaption Added

ScriptLibrary IDOLGlobalSearchHighLight Added

ScriptLibrary IDOLGlobalSearchInitializer Added

ScriptLibrary IDOLGlobalSearchLibrary Added

ScriptLibrary IDOLGlobalSearchMyCollection Added

ScriptLibrary IDOLGlobalSearchPrecondition Added


Page 309 of 363




ScriptLibrary IDOLGlobalSearchPreconditionCriteria Added

ScriptLibrary IDOLGlobalSearchPreview Added

ScriptLibrary IDOLGlobalSearchRanking Added

ScriptLibrary IDOLGlobalSearchReplica Added

ScriptLibrary IDOLGlobalSearchSandbox Added

ScriptLibrary IDOLGlobalSearchSharePointLinkBuilder Added

ScriptLibrary IDOLGlobalSearchVoting Added

ScriptLibrary IDOLGlobalSearchXMLConverter Added

ScriptLibrary IDOLHTALauncher Updated

ScriptLibrary IDOLHTASetParent Added

ScriptLibrary IDOLIDXDocument Updated

ScriptLibrary IDOLImageOCRService Updated

ScriptLibrary IDOLIndex Updated

ScriptLibrary IDOLIndexer Updated

ScriptLibrary IDOLIndexExecutor Updated

ScriptLibrary IDOLIndexSpec Updated

ScriptLibrary IDOLKMAdvancedQuery Added

ScriptLibrary IDOLKMFieldMapping Added


Page 310 of 363




ScriptLibrary IDOLKMFilter Added

ScriptLibrary IDOLKMIncrementalIndex Added

ScriptLibrary IDOLKMIndexService Added

ScriptLibrary IDOLKMIndexUpdate Added

ScriptLibrary IDOLKMMapping Added

ScriptLibrary IDOLKMNLProcessing Added

ScriptLibrary IDOLKMQuery Added

ScriptLibrary IDOLKMQueryDefault Added

ScriptLibrary IDOLKMQueryFactory Added

ScriptLibrary IDOLKMQueryMobile Added

ScriptLibrary IDOLKMQueryMyCollection Added

ScriptLibrary IDOLKMQueryParameter Added

ScriptLibrary IDOLKMQueryParametric Added

ScriptLibrary IDOLKMQueryQuickSearch Added

ScriptLibrary IDOLKMQueryResultConsumer Added

ScriptLibrary IDOLKMQuerySRC Added

ScriptLibrary IDOLKMSearchResult_Mobile Added

ScriptLibrary IDOLKMSearchResultHTMLFormatter Added


Page 311 of 363




ScriptLibrary IDOLKMSearchService Added

ScriptLibrary IDOLKMSearchXMLConverter Added

ScriptLibrary IDOLKMSecurity Added

ScriptLibrary IDOLKMSorting Added

ScriptLibrary IDOLLiveSupport Added

ScriptLibrary IDOLModuleConfiguration Updated

ScriptLibrary IDOLOEMAPIChannel Updated

ScriptLibrary IDOLParametricResultConverter Added

ScriptLibrary IDOLPredefinedFilterValidator Added

ScriptLibrary IDOLPreference Added

ScriptLibrary IDOLProblemHunter Updated

ScriptLibrary IDOLQueryBuilder Updated

ScriptLibrary IDOLQueryEditorEvaluator Added

ScriptLibrary IDOLQueryEvaluator Updated

ScriptLibrary IDOLRights Added

ScriptLibrary IDOLSecurity Updated

ScriptLibrary IDOLServiceAutoFill Added

ScriptLibrary IDOLServiceCFS Added


Page 312 of 363




ScriptLibrary IDOLServiceMisc Added

ScriptLibrary IDOLServiceOCR Added

ScriptLibrary IDOLServiceQuery Added

ScriptLibrary IDOLSMProfile Updated

ScriptLibrary IDOLTicketHandler Updated

ScriptLibrary IDOLTopicSuggestion Added

ScriptLibrary idolUpgrade Updated

ScriptLibrary IDOLURLParser Updated

ScriptLibrary InboxHelper Added

ScriptLibrary Incident_Library_kmprocesslibcriteria Updated

ScriptLibrary IncidentDAO Updated

ScriptLibrary IncidentMatching Updated

ScriptLibrary incidentOperatorInfo Updated

ScriptLibrary IncidentService Updated

ScriptLibrary incidentTriggers Updated

ScriptLibrary IncidentUnsuspension Updated

ScriptLibrary IncidentUpgradeManager Updated

ScriptLibrary Interaction_Library_kmcategoryidxscript Updated


Page 313 of 363




ScriptLibrary Interaction_Library_kmprocesslibcriteria Updated

ScriptLibrary jsaci Updated

ScriptLibrary JSCodeChecker Added

ScriptLibrary JSDocWriter Updated

ScriptLibrary KMAdmin Updated

ScriptLibrary KMAdmin_Server Updated

ScriptLibrary KMAdmin_Server_K2 Updated

ScriptLibrary KMAttachment_Constant Added

ScriptLibrary KMAttachment_GetStatus Added

ScriptLibrary KMAttachment_Index Added

ScriptLibrary KMAttachment_Index_Run Added

ScriptLibrary KMAttachment_Library Added

ScriptLibrary KMAttachmentTokenDAO Added

ScriptLibrary KMAttachmentUpdatesDAO Added

ScriptLibrary KMCategory Updated

ScriptLibrary KMChangeManagement Updated

ScriptLibrary KMCollection_Configure Updated

ScriptLibrary KMCollection_Create Updated


Page 314 of 363




ScriptLibrary KMCollection_Create_K2 Updated

ScriptLibrary KMCollection_Delete Updated

ScriptLibrary KMCollection_Delete_K2 Updated

ScriptLibrary KMCollection_Remove Updated

ScriptLibrary KMCollection_Statistics Updated

ScriptLibrary KMCollection_Status_Constant Added

ScriptLibrary KMCollection_Update Updated

ScriptLibrary KMCollection_Update_IDOL Added

ScriptLibrary KMCollection_Update_Triggers Updated

ScriptLibrary KMCollection_Update_Utils Updated

ScriptLibrary KMCollection_Update_Utils_K2 Updated

ScriptLibrary KMCollection_WebCrawl Updated

ScriptLibrary KMCollection_WebCrawl_K2 Updated

ScriptLibrary KMConvertLinks Updated

ScriptLibrary KMDocPreview Updated

ScriptLibrary KMDocStatusChanges Updated

ScriptLibrary KMDocument_Index Updated

ScriptLibrary KMDocument_Index_IDOL Added


Page 315 of 363




ScriptLibrary KMDocument_Index_K2 Updated

ScriptLibrary KMIDOLLanguageMap Added

ScriptLibrary KMIdolSearch_Filter Added

ScriptLibrary KMIDOLUtils Added

ScriptLibrary KMIndex Updated

ScriptLibrary KMknowledgebase Updated

ScriptLibrary KMLanguages Updated

ScriptLibrary KMLinksManagement Updated

ScriptLibrary KMLoadStopwords Updated

ScriptLibrary KMLockDoc Updated

ScriptLibrary KMMigrate Updated

ScriptLibrary kmprocesslibcriteria Updated

ScriptLibrary KMQuery Updated

ScriptLibrary KMQuery_IDOL Added

ScriptLibrary KMQuery_K2 Updated

ScriptLibrary KMQuery_SOLR Updated

ScriptLibrary KMReconcileKnowledgebase Updated

ScriptLibrary KMSCCoreImport Updated


Page 316 of 363




ScriptLibrary KMSearch Updated

ScriptLibrary KMSearch_Mobile Updated

ScriptLibrary KMSearchIDOL Added

ScriptLibrary KMSearchInterface Updated

ScriptLibrary KMSearchQuery Updated

ScriptLibrary KMSecurity Updated

ScriptLibrary KMSecurityModel Updated

ScriptLibrary KMSRCCollection_Update Updated

ScriptLibrary KMSRCSecurity Updated

ScriptLibrary KMStatusListener Updated

ScriptLibrary KMUtils Updated

ScriptLibrary Knowledge_Library_kmaccess Updated

ScriptLibrary Knowledge_Library_kmcategoryidxscript Updated

ScriptLibrary Knowledge_Library_kmprocesslibcriteria Updated

ScriptLibrary Knowledge_Library_kmsearchsecurity Updated

ScriptLibrary KnownError_Library_kmaccess Updated

ScriptLibrary KnownError_Library_kmprocesslibcriteria Updated

ScriptLibrary LineCodeChecker Added


Page 317 of 363




ScriptLibrary LinkService Updated

ScriptLibrary LinkUtil Updated

ScriptLibrary LinkUtilOverride Added

ScriptLibrary ListTaskAddlFieldsView Updated

ScriptLibrary LiveActions Added

ScriptLibrary LoadDataFromPlainText Updated

ScriptLibrary localizeTable Updated

ScriptLibrary Location_Library_kmaccess Added

ScriptLibrary Location_Library_kmcategoryidxscript Added

ScriptLibrary Location_Library_kmprocesslibcriteria Added

ScriptLibrary Location_Library_kmsearchsecurity Added

ScriptLibrary MasterIncidentService Updated

ScriptLibrary migrateMySM Updated

ScriptLibrary MigrationData Updated

ScriptLibrary multiTenantRC Updated

ScriptLibrary multiTenantUcmdb Updated

ScriptLibrary NotExpression Updated

ScriptLibrary NotificationRecipientsHelp Updated


Page 318 of 363




ScriptLibrary ObjectAction Updated

ScriptLibrary operatorUtil Updated

ScriptLibrary PDCodeMigration Added

ScriptLibrary PDCodeMigrationRemigrateCategory Added

ScriptLibrary PDCodeMigrationUtil Added

ScriptLibrary PopupMessageBoxExecutor Updated

ScriptLibrary PopupMessageBoxWizard Updated

ScriptLibrary PreDefinedTaskFieldsUtil Updated

ScriptLibrary PriorityCalc Updated

ScriptLibrary Problem_Library_kmprocesslibcriteria Updated

ScriptLibrary ProblemService Updated

ScriptLibrary problemTriggers Updated

ScriptLibrary ProcessDesignerChangeEnableManager Updated

ScriptLibrary processDesignerChangeUpgrade Updated

ScriptLibrary ProcessDesignerEnablement Updated

ScriptLibrary ProcessDesignerEnablementUtil Updated

ScriptLibrary ProcessDesignerRequestEnableManager Updated

ScriptLibrary ProcessDesignHelpDeskEnableManager Updated


Page 319 of 363




ScriptLibrary ProcessUtil Updated

ScriptLibrary queryCheck Added

ScriptLibrary QueryEditorParser Updated

ScriptLibrary QueryHelper Updated

ScriptLibrary queryUtil Updated

ScriptLibrary RADUtil Updated

ScriptLibrary rcaCI Updated

ScriptLibrary RCCalendarUrl Updated

ScriptLibrary recordUpdateConflicts Updated

ScriptLibrary RefCheckService Updated

ScriptLibrary ReferenceService Added

ScriptLibrary refreshSubscriptionDisplayName Added

ScriptLibrary relatedObjectFunctions Updated

ScriptLibrary RelatedObjectMapService Updated

ScriptLibrary RelationManager Updated

ScriptLibrary RelationManagerDbdictService Updated

ScriptLibrary RelationManagerView Updated

ScriptLibrary RelationService Updated


Page 320 of 363




ScriptLibrary RelationUtil Updated

ScriptLibrary RemoteJavascriptService Updated

ScriptLibrary RendingUtil Updated

ScriptLibrary reportBar Updated

ScriptLibrary reportCalcLine Added

ScriptLibrary reportCalcSvc Added

ScriptLibrary reportCategory Updated

ScriptLibrary reportCmn Updated

ScriptLibrary reportDashboard Updated

ScriptLibrary reportDuration Added

ScriptLibrary reportExport Updated

ScriptLibrary reportGrid Updated

ScriptLibrary reportingHelp Updated

ScriptLibrary reportingMultiLevelField Added

ScriptLibrary reportingValidation Updated

ScriptLibrary reportNumeric Updated

ScriptLibrary reportPie Updated

ScriptLibrary reportPivot Updated


Page 321 of 363




ScriptLibrary reportscheduleHelp Updated

ScriptLibrary reportscheduleRule Updated

ScriptLibrary reportscheduleTask Updated

ScriptLibrary ReportService Updated

ScriptLibrary Request_Library_kmaccess Added

ScriptLibrary Request_Library_kmcategoryidxscript Added

ScriptLibrary Request_Library_kmprocesslibcriteria Added

ScriptLibrary Request_Library_kmsearchsecurity Added

ScriptLibrary RequestDataMigration Updated

ScriptLibrary RequestProductCatalogBundleMigration Updated

ScriptLibrary RequestService Updated

ScriptLibrary RequestTaskService Updated

ScriptLibrary RequestTime Updated

ScriptLibrary RequestUpgradeManager Updated

ScriptLibrary RequestUtil Updated

ScriptLibrary RestfulAction Updated

ScriptLibrary RestfulAttachment Updated

ScriptLibrary RestfulMain Updated


Page 322 of 363




ScriptLibrary RestfulQuery Updated

ScriptLibrary RevisionUtil Added

ScriptLibrary rtecallUtil Updated

ScriptLibrary RuleEngine Updated

ScriptLibrary RuleEngine2 Updated

ScriptLibrary RuleEngineRunRulesets Added

ScriptLibrary RuleWizard Updated

ScriptLibrary RuleWizardHelpers Updated

ScriptLibrary RunActionExecutor Updated

ScriptLibrary RunActionWizard Updated

ScriptLibrary RunScheduledActionExecutor Updated

ScriptLibrary RunScheduledActionWizard Updated

ScriptLibrary RunWSDL2JS Updated

ScriptLibrary ScAPI_AddBundleToCart Updated

ScriptLibrary ScAPI_ApprovalDelegation Updated

ScriptLibrary ScAPI_CartItem Updated

ScriptLibrary ScAPI_ChangeDetail Updated

ScriptLibrary ScAPI_Dispatcher Updated


Page 323 of 363




ScriptLibrary ScAPI_dynamicFormValidation Updated

ScriptLibrary ScAPI_GetBundleOpts Updated

ScriptLibrary ScAPI_GetOptionsLookup Updated

ScriptLibrary ScAPI_KM Added

ScriptLibrary ScAPI_QuetoDetail Updated

ScriptLibrary ScAPI_RAD Updated

ScriptLibrary ScAPI_RelatedRecords Added

ScriptLibrary ScAPI_SRCConfig Updated

ScriptLibrary ScAPI_Subscriptions Updated

ScriptLibrary ScAPI_Survey Added

ScriptLibrary ScAPI_svcCatalog_DiffSync Updated

ScriptLibrary ScAPI_svcCatApprovals Updated

ScriptLibrary ScAPI_svcCatOperator Updated

ScriptLibrary ScAPI_svcCatRequest Updated

ScriptLibrary ScAPI_svcSubscriptions Updated

ScriptLibrary ScAPI_Tailoring_Configuration Updated

ScriptLibrary ScAPI_UpdateCartItem Updated

ScriptLibrary ScAPI_Util Updated


Page 324 of 363




ScriptLibrary ScAPI_WSInterface_Interaction_Inbox Updated

ScriptLibrary ScAPI_WSInterface_Interaction_Info Updated

ScriptLibrary ScAPI_WSInterface_Order_Info Updated

ScriptLibrary ScAPI_WSInterface_RequestApprovalCount Updated

ScriptLibrary ScAPI_WSInterface_svcCatalogDetail Updated

ScriptLibrary ScAPI_WSInterface_svcCatalogFavorite Updated

ScriptLibrary ScAPI_WSInterface_svcCatalogGather Updated

ScriptLibrary ScAPI_WSInterface_svcCatalogLanguage Updated

ScriptLibrary ScAPI_xmlFill Updated

ScriptLibrary scmGetFilesHelper Updated

ScriptLibrary screlate Updated

ScriptLibrary sdUtil Updated

ScriptLibrary security Updated

ScriptLibrary SecurityProfileCopy Updated

ScriptLibrary SecuritySetupEnvironment Updated

ScriptLibrary securityTriggers Updated

ScriptLibrary SelfService Updated

ScriptLibrary servicedeskTriggers Updated


Page 325 of 363




ScriptLibrary ServiceDeskUpgradeManager Updated

ScriptLibrary setConnectorParms Updated

ScriptLibrary settings Updated

ScriptLibrary setUserOptions Updated

ScriptLibrary SLAUtil Updated

ScriptLibrary SLMCalculation Added

ScriptLibrary SLMHistory Added

ScriptLibrary SLMUtils Added

ScriptLibrary SMBSMOutageManager Updated

ScriptLibrary SMCRemoteService Added

ScriptLibrary smis_AppInfo Updated

ScriptLibrary smis_Bootstrap Updated

ScriptLibrary smis_CommonLib Updated

ScriptLibrary smis_ConfigurationManager Updated

ScriptLibrary smis_Constants Updated

ScriptLibrary smis_Controller Updated

ScriptLibrary smis_FieldMappingManager Updated

ScriptLibrary smis_FieldMappingProcessor Updated


Page 326 of 363




ScriptLibrary smis_InstanceConfiguration Updated

ScriptLibrary smis_JSCallback Updated

ScriptLibrary smis_JSUnit_Utility Updated

ScriptLibrary smis_SchedulerManager Updated

ScriptLibrary smis_SecurityUtilities Updated

ScriptLibrary smis_TaskLogManager Updated

ScriptLibrary smis_TaskManager Updated

ScriptLibrary SMModuleConfig Added

ScriptLibrary SMOMi Updated

ScriptLibrary SMOMi_SMISAdapter Updated

ScriptLibrary SMOOAutomationTaskService Updated

ScriptLibrary SMOOCIMapping Updated

ScriptLibrary SMOOController Updated

ScriptLibrary SMOOFlowConfigurationItem Updated

ScriptLibrary SMOOFlowLink Updated

ScriptLibrary SMOOHttpRequest Updated

ScriptLibrary SMOOOOAdapter Updated

ScriptLibrary SMOOUtil Updated


Page 327 of 363




ScriptLibrary SolutionMatching Updated

ScriptLibrary SRCAdvSearchConfigActions Added

ScriptLibrary SRCAdvSearchConfigComm Added

ScriptLibrary SRCAdvSearchConfigDao Added

ScriptLibrary SRCAdvSearchConfigService Added

ScriptLibrary SRCConfigWizard Updated

ScriptLibrary SrcConfigXML Updated

ScriptLibrary SRCSurveyConfigActions Added

ScriptLibrary SRCSurveyConfigComm Added

ScriptLibrary SRCSurveyConfigDao Added

ScriptLibrary SRCSurveyConfigService Added

ScriptLibrary StatusSyncService Updated

ScriptLibrary StatusSyncServiceBeanWrapper Updated

ScriptLibrary StatusSyncServiceConfig Updated

ScriptLibrary StockService Updated

ScriptLibrary streamlined_sd_utilities Added

ScriptLibrary streamlinedSDService Added

ScriptLibrary Survey_Connector_API Updated


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ScriptLibrary Survey_Internal Updated

ScriptLibrary Survey_Utilities Updated

ScriptLibrary svcCartHelper Updated

ScriptLibrary svcCat_display_catalog Updated

ScriptLibrary svcCatalog Updated

ScriptLibrary svcCatalogLocalizeData Updated

ScriptLibrary svcCatalogTriggers Updated

ScriptLibrary svcCatBundles Updated

ScriptLibrary svcCatCategory Updated

ScriptLibrary svcCatInterface Updated

ScriptLibrary svcCatStatusMap Updated

ScriptLibrary svcCatUpdateUserOptions Added

ScriptLibrary Symphony Updated

ScriptLibrary SyncPDCategoryData Added

ScriptLibrary SystemEnhancements Updated

ScriptLibrary tableAccess Updated

ScriptLibrary tableFunctions Updated

ScriptLibrary tableUtil Updated


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ScriptLibrary TaskAddlFieldWizard Updated

ScriptLibrary TaskPlannerHelper Updated

ScriptLibrary TaskPlannerRemoteService Updated

ScriptLibrary TaskPlannerRemoteServiceImplementation Updated

ScriptLibrary TaskPlannerService Updated

ScriptLibrary TaskPlannerUtilities Updated

ScriptLibrary Template Updated

ScriptLibrary TemplateFilter Updated

ScriptLibrary TemplateTables Updated

ScriptLibrary TemplateUtil Updated

ScriptLibrary timeDurationEtl Added

ScriptLibrary timeperiod Updated

ScriptLibrary timeperiodOccurrence Updated

ScriptLibrary timeperiodScheduler Updated

ScriptLibrary TodoAlertDao Added

ScriptLibrary TodoAlertQueue Added

ScriptLibrary TodoAlertService Added

ScriptLibrary TodoAlertUtil Added


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ScriptLibrary triggersContactsOperators Updated

ScriptLibrary tzFunctions Updated

ScriptLibrary tzFunctionsSM932 Updated

ScriptLibrary uCMDBBrowserUrl Updated

ScriptLibrary uCMDBCIDef Updated

ScriptLibrary Underscore Updated

ScriptLibrary Underscore_custom Updated

ScriptLibrary Unicode Updated

ScriptLibrary upgradeBaseXmlGenerater Updated

ScriptLibrary upgradeCheckSqlsystemtablesMapping Updated

ScriptLibrary upgradeCommonKeyChanges Updated

ScriptLibrary upgradeCommonLib Updated

ScriptLibrary upgradeCompareDbdict Updated

ScriptLibrary upgradeConstants Updated

ScriptLibrary upgradeConvert Updated

ScriptLibrary upgradeKeyChanges Updated

ScriptLibrary upgradeKeyUtils Updated

ScriptLibrary upgradeLanguage Updated


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ScriptLibrary upgradeLog Updated

ScriptLibrary upgradeMerging Updated

ScriptLibrary upgradePDMigration Added

ScriptLibrary upgradePostAction Updated

ScriptLibrary upgradePreAction Updated

ScriptLibrary upgradeRecordsUpdateRoute Updated

ScriptLibrary upgradeSignatures Updated

ScriptLibrary upgradeTableAliasChanges Updated

ScriptLibrary upgradeUniqueKey_935 Added

ScriptLibrary upgradeUniqueKey_935_pd3 Added

ScriptLibrary upgradeUniqueKey_935_pd4 Added

ScriptLibrary upgradeVersionUtil Updated

ScriptLibrary urlCreator Updated

ScriptLibrary UserOption Updated

ScriptLibrary UserPreferences Updated

ScriptLibrary userUtils Updated

ScriptLibrary UTCDate Updated

ScriptLibrary versionControl Updated


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ScriptLibrary viewFilter Updated

ScriptLibrary viewFunctions Updated

ScriptLibrary VisualizationTools Updated

ScriptLibrary wfVisualizationTools Updated

ScriptLibrary Workflow Updated

ScriptLibrary WorkflowRemoteService Updated

ScriptLibrary WorkflowTriggers Updated

ScriptLibrary XML_JSON Updated

ScriptLibrary xmlFill Updated

ScriptLibrary xmlHelpers Updated

ScriptLibrary XQuery Updated

ScriptPackage IDOLService Added

ScriptPackage SMUnitTest Added

ScriptPackage Streamlined Interaction Added

ScriptPackage TodoAlert Added

scripts IM.suspend Updated

scripts IM.unsuspend Updated

sdArea complaintservice deliveryavailability Updated


Page 333 of 363




sdArea complaintservice deliveryfunctionality Updated

sdArea complaintservice deliveryperformance Updated

sdArea complaintsupportincident resolution quality Updated

sdArea complaintsupportincident resolution time Updated

sdArea complaintsupportperson Updated

sdArea request for administrationgrant accessgrant access Updated

sdArea request for administrationotherother Updated

sdArea request for administrationpassword resetpassword reset Updated

sdArea support catalogsupport catalogsupport catalog Added

sdCategory complaint Updated

sdCategory compliment Updated

sdCategory incident Updated

sdCategory problem Updated

sdCategory request for administration Updated

sdCategory request for change Updated

sdCategory service request Updated

sdCategory support catalog Added

sdSubcategory grant accessrequest for administration Updated


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sdSubcategory otherrequest for administration Updated

sdSubcategory password resetrequest for administration Updated

sdSubcategory service deliverycomplaint Updated

sdSubcategory support catalogsupport catalog Added

sdSubcategory supportcomplaint Updated

SearchConfig timeDuration4cm3r Added

SearchConfig timeDuration4cm3t Added

SearchConfig timeDuration4imTask Added

SearchConfig timeDuration4incidents Added

SearchConfig timeDuration4probsummary Added

SearchConfig timeDuration4request Added

SearchConfig timeDuration4requestTask Added

SearchConfig timeDuration4rootcause Added

SearchConfig timeDuration4rootcausetask Added

SearchConfig timeDuration4svcCartItem Added

secArea Incident Updated

secArea Request Updated

settings Collaboration Added


Page 335 of 363




settings Report Updated

settings Service Desk Updated

settings Survey Updated

settingsConfig CollaborationenableLyncUser Added

settingsConfig Collaborationmaxparticipants Added

settingsConfig CollaborationnotificationDelaySeconds Added

settingsConfig CollaborationopenfireDomainName Added

settingsConfig CollaborationsmcBoshURL Added

settingsConfig CollaborationsmcEnabled Added

settingsConfig CollaborationsmcPluginURL Added

settingsConfig Incidentreopen Added

settingsConfig Incidentuse.solution.matching Added

settingsConfig Problempost.to.link.ke Updated

settingsConfig Report.DisabledDefault.maxRefreshDashboard Added

settingsConfig Report.DisabledEnable.Reporting.AutoRefresh Added

settingsConfig ReportEnable.TimeDurationETL Added

settingsConfig ReportExport.thread.precalc Added

settingsConfig ReportTDETL.maxProcessRecord Added


Page 336 of 363




settingsConfig Service Deskallow.escalate Updated

settingsConfig Service Deskinitial.format Added

settingsConfig Service Desksd.new.entry.enabled Added

settingsConfig Surveysurvey.portal Added

slacontrol 1 Updated

slamodulecontrol imTask Updated

slamodulecontrol probsummary Updated

slamodulecontrol request Updated

slamodulecontrol requestTask Updated

smartsearchaction copylink Added

smartsearchaction exeooflow Added

smartsearchaction relatedto Added

smartsearchaction setparent Added

smartsearchaction usesolution Added

smartsearchpreconditions 1 Added





Page 337 of 363











smcconfig cm3r Added

smcconfig cm3t Added

smcconfig device Added

smcconfig imTask Added

smcconfig incidents Added

smcconfig probsummary Added

smcconfig request Added

smcconfig requestTask Added

smcconfig rootcause Added

smcconfig rootcausetask Added

SMISRegistry 429C4F0A-DD2A-4D67-BCE0-645DFC7427A4 Updated


Page 338 of 363




SMISRegistry 855042F5-4022-49B9-B499-53230C211118 Updated

SMISRegistry ACB088B7-9036-4B68-AD79-A32C912D4353 Updated

States cm.view Updated

States ddmReconcile.search Updated

States environment.view Updated

States idolserverinfo.view Updated

States idolserverinfo.view_idol_enable Added

States kmknowledgebase.search_idol_enable Added

States kmknowledgebase.view Updated

States kmknowledgebase.view_idol_enable Added

States rmq.view Updated

States sd.delegate Added

States sd.view Updated

States SharePointUserMapping.search Added

States SharePointUserMapping.view Added

States sm.view Updated

States svcCatalog.view Updated

States timeDurationControl.view Added


Page 339 of 363




SurveyDefinition S00001 Updated

SurveyDefinition S00002 Updated

svcAdvanceSearchConfig advantageincidentsclose.time Added

svcAdvanceSearchConfig advantageincidentscontact.name Added

svcAdvanceSearchConfig advantageincidentsincident.id Added

svcAdvanceSearchConfig advantageincidentsopen.time Added

svcCatInterface Open an Incident Updated

svcSrcSurveyConfig advantageSurveyInternalcomments Added

svcSrcSurveyConfig advantageSurveyInternalsatisfy.communication Added

svcSrcSurveyConfig advantageSurveyInternalsatisfy.overall Added

svcSrcSurveyConfig advantageSurveyInternalsatisfy.speed Added

timeDurationControl cm3r Added

timeDurationControl cm3t Added

timeDurationControl imTask Added

timeDurationControl incidents Added

timeDurationControl probsummary Added

timeDurationControl request Added

timeDurationControl requestTask Added


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timeDurationControl rootcause Added

timeDurationControl rootcausetask Added

timeDurationControl svcCartItem Added

TodoMap incidents Updated

triggers after.add.joinnode Added

triggers after.add.KM.cm3r_idol_enable Added

triggers after.add.KM.contacts_idol_enable Added

triggers after.add.KM.dept_idol_enable Added

triggers after.add.KM.device_idol_enable Added

triggers after.add.KM.joinsvcDisplay_idol_enable Added

triggers after.add.KM.location_idol_enable Added

triggers after.add.KM.ocmq_idol_enable Added

triggers after.update.device Updated

triggers after.update.joinnode Added

triggers after.update.joinnode.idd Added

triggers after.update.KM.cm3r_idol_enable Added

triggers after.update.KM.contacts_idol_enable Added

triggers after.update.KM.dept_idol_enable Added


Page 341 of 363




triggers after.update.KM.device_idol_enable Added

triggers after.update.KM.joinsvcDisplay_idol_enable Added

triggers after.update.KM.location_idol_enable Added

triggers after.update.KM.ocmq_idol_enable Added

triggers base.compliance.add.joinnode Added

triggers baseline.compliance.joinnode Added

triggers before.add.joinnode Added

triggers before.delete.KM.cm3r_idol_enable Added

triggers before.delete.KM.contacts_idol_enable Added

triggers before.delete.KM.dept_idol_enable Added

triggers before.delete.KM.device_idol_enable Added

triggers before.delete.KM.joinsvcDisplay_idol_enable Added

triggers before.delete.KM.location_idol_enable Added

triggers before.delete.KM.ocmq_idol_enable Added

triggers before.update.device Updated

triggers before.update.joinnode Added

triggers before.update.KM.cm3r_idol_enable Added

triggers before.update.KM.contacts_idol_enable Added


Page 342 of 363




triggers before.update.KM.dept_idol_enable Added

triggers before.update.KM.device_idol_enable Added

triggers before.update.KM.joinsvcDisplay_idol_enable Added

triggers before.update.KM.location_idol_enable Added

triggers before.update.KM.ocmq_idol_enable Added

triggers dataModEvent.add Updated

triggers dataModEvent.update.isoDate Updated

triggers maintenance.hook.add.joinnode Added

triggers maintenance.hook.joinnode Added

triggers Populate Color Indicator Added

triggers Replace display name Added

triggers trigger.am.delete.joinnode Added

triggers trigger.am.update.joinnode Added

triggers trigger.changeModel.remove.taskplan Added

triggers trigger.joinnode.scan.update Added

triggers trigger.localize.activitytype.add Added

triggers trigger.localize.activitytype.delete Added

triggers trigger.localize.activitytype.update Added


Page 343 of 363




triggers trigger.localize.screlationtype.update Updated

triggers trigger.post.datadict.add.relationship Added

triggers trigger.post.datadict.after.update.relationship Added

triggers trigger.post.datadict.delete.relationship Added

triggers trigger.post.datadict.update.referenceTable Added

triggers trigger.post.datadict.update.relationship Added

triggers trigger.post.datadict.update.set.displayfield Added

triggers update display name Added

unload DisplayName Added

unload DisplayNameOOBPurge Added

unload DisplayNameOOBUnload Added

unload logical.name Added

unload OutofBoxData Added

unload pd_code_migration_tool Added

unload PurgeAll Updated

unload PurgeOutofBoxData Updated

unload UnitTest Updated

wizard Change Device Type (Step 3) Updated


Page 344 of 363




wizard Consolidate Relationship - Remove From List Updated

wizard ddmReconcile.new.3 Updated

wizard Demo Data Apply - Final Added

wizard Demo Data Apply - Logout Added

wizard Demo Data Apply - Prompt Added

wizard dynamic.field.wizard.edit.field.1a Updated

wizard idol-link relationship Added

wizard Manage CI Groups - create new Updated

wizard Manage CI Groups - display Updated

wizard Manage CI Groups - edit existing Updated

wizard pd.code.migration.0 Added



wizard report.get.L1Fields Updated


wizard report.get.L2Tables Added


wizard report.get.L3Tables Added


Page 345 of 363




wizard RuleSet.callExternal_json Added

wizard RuleSet.callExternal_json_2 Added

wizard RuleSet.callExternal_json_3 Added

wizard RuleSet.callMacro_json Added

wizard RuleSet.callProcess_json Added

wizard RuleSet.callProcess_json_2 Added

wizard RuleSet.callProcess_json_3 Added

wizard RuleSet.callScript_json Added

wizard RuleSet.callScript_json_2 Added

wizard RuleSet.callScript_json_3 Added

wizard RuleSet.callWizard_json Added

wizard RuleSet.callWizard_json_2 Added

wizard RuleSet.callWizard_json_3 Added

wizard RuleSet.caseexchange_json Added

wizard RuleSet.caseexchange_json_2 Added

wizard RuleSet.caseexchange_json_3 Added

wizard RuleSet.clearFields_json_1 Added



Page 346 of 363





wizard RuleSet.insertRule Updated

wizard RuleSet.jsval_json_1 Added



wizard RuleSet.mandatoryField_json_1 Added



wizard RuleSet.mandatoryVariables_json_1 Added



wizard RuleSet.sendHTMLEmail_json Added

wizard RuleSet.sendHTMLEmail_json_2 Added

wizard RuleSet.sendHTMLEmail_json_3 Added

wizard RuleSet.sendNotification_json Added

wizard RuleSet.sendNotification_json_2 Added

wizard RuleSet.sendNotification_json_3 Added

wizard RuleSet.setClock.done_json Added


Page 347 of 363




wizard RuleSet.setClock.startType Updated

wizard RuleSet.setClock.stopType Updated

wizard RuleSet.setClock_json Added

wizard RuleSet.setField_json_1 Added



wizard RuleSet.setNumber_json Added

wizard RuleSet.setNumber_json_2 Added

wizard RuleSet.setNumber_json_3 Added

wizard RuleSet.validateDate_json Added

wizard RuleSet.validateField_json_1 Added


wizard RuleSet.validateField_json_2_1 Added


wizard RuleSet.validateList_json_1 Added



wizard RuleSet.validateRange_json Added


Page 348 of 363




wizard Set Change State - Get CIs_2 Updated

wizard Set Change State - Start Updated

wizard SLO Edit (b) Updated

wizard SLO Response Add (4) Updated

wizard SLO Response Add (5a) Updated

wizard SLO Response Add (5b) Updated

wizard SLO Response Add (5c) Updated

wizard SLO Response Add (5d) Updated

wizard SLO Response Add (5e) Updated

wizard SLO Response Add (5f) Updated

wizard SLO Response Add (7) Updated

wizard SLO Response Edit (3) Updated

wizard SLO Response Edit (4b) Updated

wizard SLO Response Edit (6) Updated

wizard SMIS Config Detail -Params Defination -Add Updated

wizard SMIS Config Detail -Params Defination -Edit Updated

wizard SRC Advance Search - Add Field Added

wizard SRC Advance Search - Add Field 1 Added


Page 349 of 363




wizard SRC Advance Search - Edit Field Added

wizard SRC Advance Search - Edit Field 1 Added

wizard SRC Advance Search - List Fields Added

wizard SRC Advance Search - Start Added

wizard SRC Configuration - Add Fields 2 CheckBox Updated

wizard SRC Configuration - Add Fields 2 MultiText Updated

wizard SRC Configuration - Edit Field 2 Checkbox Updated

wizard SRC Configuration - Edit Field 2 MultiText Updated

wizard SRC Configuration - Edit Field 2 PickList Updated

wizard SRC Configuration - Edit Field 2 Text Updated

wizard SRC Survey - Add Field Added

wizard SRC Survey - Add Field1 Added

wizard SRC Survey - Edit Field Added

wizard SRC Survey - Edit Field1 Added

wizard SRC Survey - List Fields Added

wizard SRC Survey - Start Added

wizard svcCat New Bundle Item 2 Updated

wizard svcCat New InfoOnly Item 2 Updated


Page 350 of 363




wizard svcCat New Item 2 Updated

wizard svcCat RM Quote - Add/Change Part to Request 4 Updated

wizard svcCat RM Quote - Delete Part from Request 2 Updated

wizard svcCat RM Quote - Get Parts Info 1 Updated

wizard svcCatAddApproval - add condition Updated

wizard svcCatAddApproval - condition Updated

wizard svcCatAddApproval - prep Updated

wizard svcCatAddApproval - remove approval Updated

wizard svcCatAddApproval - remove condition Updated

wizard svcCatAddApproval - select approval Updated

wizard svcCatAddApproval - select condition Updated

wizard template.editValue_link_1 Updated

wizard template.editValue_link_array_1 Updated

wizard view.editGroup Updated

wizard view.editSort Updated

Workflow AdditionalPropertiesticketContext Updated

Workflow Agreement CategoryslmCategory Updated

Workflow Automated TaskrequestTask Updated


Page 351 of 363




Workflow Change ModelchangeModel Updated

Workflow Change Proposalcm3r Updated

Workflow CI Groupcm3r Updated

Workflow Create Groupcm3t Updated

Workflow Create Releasecm3t Updated

Workflow Defaultcm3r Updated

Workflow Delete Groupcm3t Updated

Workflow Emergencycm3r Updated

Workflow Generic Request TaskrequestTask Updated

Workflow Generic Taskcm3t Updated

Workflow Hardwarecm3r Updated

Workflow Hardwarecm3t Updated

Workflow Identify Affected Systemscm3t Updated

Workflow Incident AreaimArea Updated

Workflow Incident CategoryimCategory Updated

Workflow Incident SubcategoryimSubcategory Updated

Workflow Incident Task CategoryimTaskCat Updated

Workflow Incident TaskimTask Updated


Page 352 of 363




Workflow Incidentprobsummary Updated

Workflow KM Documentcm3r Updated

Workflow Knowledgekmdocument Updated

Workflow Known Errorrootcause Updated

Workflow Maintenancecm3r Updated

Workflow Maintenancecm3t Updated

Workflow Networkcm3r Updated

Workflow Networkcm3t Updated

Workflow Normalcm3r Updated

Workflow OOFlowConfigurationItemOOFlowConfigurationItem Updated

Workflow OOFlowConfigurationOOFlowConfiguration Updated

Workflow Orderrequest Updated

Workflow Problem AreapbmArea Updated

Workflow Problem CategorypbmCategory Updated

Workflow Problem SubcategorypbmSubcategory Updated

Workflow Problem Task CategorypbmTaskCat Updated

Workflow Problem Taskrootcausetask Updated

Workflow Problemrootcause Updated


Page 353 of 363




Workflow Product Catalog CategoryprodCatalogCategory Updated

Workflow Product CatalogproductCatalog Updated

Workflow Release Managementcm3r Updated

Workflow Reorder Rule WorkflowreorderRule Updated

Workflow Report CategoryreportCategory Updated

Workflow Report SchedulereportscheduleDefinition Updated

Workflow Request CategoryrmCategory Updated

Workflow Request ModelrequestModel Updated

Workflow Request SubcategoryrmSubcategory Updated

Workflow Request Task CategoryrmTaskCat Updated

Workflow Request Task with CMDB UpdaterequestTask Updated

Workflow Requestrequest Updated

Workflow Service Catalogincidents Updated

Workflow Service Desk AreasdArea Updated

Workflow Service Desk CategorysdCategory Updated

Workflow Service Desk DelegateinteractionDelegate Added

Workflow Service Desk SubcategorysdSubcategory Updated

Workflow Service Level Managementsla Updated


Page 354 of 363




Workflow ServiceDeskincidents Updated

Workflow Softwarecm3r Updated

Workflow Softwarecm3t Updated

Workflow Solution MatchingimMatchQuery Updated

Workflow Standard Changecm3r Updated

Workflow Streamlined Complaint or Complimentincidents Added

Workflow Streamlined Service Catalogincidents Added

Workflow Streamlined Service Deskincidents Added

Workflow Subscriptioncm3r Updated

Workflow SurveySurveyDefinition Updated

Workflow TimeperiodtimeperiodDefinition Updated

Workflow Unplanned Changecm3r Updated

Workflow Update Affected Systemscm3t Updated

Workflow Update Groupcm3t Updated

Workflow WorkflowDemoWorkflowDemo Updated

WorkflowPhase ActiveAutomated TaskrequestTask Updated

WorkflowPhase ActiveGeneric Request TaskrequestTask Updated

WorkflowPhase ActiveIncident TaskimTask Updated


Page 355 of 363




WorkflowPhase ActiveRequest Task with CMDB UpdaterequestTask Updated

WorkflowPhase Authorization (CAB)Change Proposalcm3r Updated

WorkflowPhase Authorization (CAB)Standard Changecm3r Updated

WorkflowPhase AuthorizationRequestrequest Updated

WorkflowPhase CanceledStreamlined Complaint or Complimentincidents Added

WorkflowPhase CanceledStreamlined Service Catalogincidents Added

WorkflowPhase CanceledStreamlined Service Deskincidents Added

WorkflowPhase CancelledAutomated TaskrequestTask Updated

WorkflowPhase CancelledGeneric Request TaskrequestTask Updated

WorkflowPhase CancelledIncident TaskimTask Updated

WorkflowPhase CancelledRequest Task with CMDB UpdaterequestTask Updated

WorkflowPhase CategorizationIncidentprobsummary Updated

WorkflowPhase CategorizationService Catalogincidents Updated

WorkflowPhase CategorizationServiceDeskincidents Updated

WorkflowPhase CIGroupAcceptCI Groupcm3r Updated

WorkflowPhase ClosedStreamlined Complaint or Complimentincidents Added

WorkflowPhase ClosedStreamlined Service Catalogincidents Added

WorkflowPhase ClosedStreamlined Service Deskincidents Added


Page 356 of 363




WorkflowPhase ClosureAutomated TaskrequestTask Updated

WorkflowPhase ClosureGeneric Request TaskrequestTask Updated

WorkflowPhase ClosureIncident TaskimTask Updated

WorkflowPhase ClosureIncidentprobsummary Updated

WorkflowPhase ClosureRequest Task with CMDB UpdaterequestTask Updated

WorkflowPhase ClosureRequestrequest Updated

WorkflowPhase ClosureService Catalogincidents Updated

WorkflowPhase ClosureServiceDeskincidents Updated

WorkflowPhase CMDB UpdateNormalcm3r Updated

WorkflowPhase CMDB UpdateRequest Task with CMDB UpdaterequestTask Updated

WorkflowPhase CompletionAutomated TaskrequestTask Updated

WorkflowPhase DCAB ApprovalNormalcm3r Updated

WorkflowPhase ECAB ApprovalEmergencycm3r Updated

WorkflowPhase Evaluation & Change ClosureHardwarecm3r Updated

WorkflowPhase Evaluation & Change ClosureMaintenancecm3r Updated

WorkflowPhase Evaluation & Change ClosureNetworkcm3r Updated

WorkflowPhase Evaluation & Change ClosureSoftwarecm3r Updated

WorkflowPhase ExecutionAutomated TaskrequestTask Updated


Page 357 of 363




WorkflowPhase ExecutionStandard Changecm3r Updated

WorkflowPhase FulfillmentRequestrequest Updated

WorkflowPhase ImplementationEmergencycm3r Updated

WorkflowPhase In ProgressStreamlined Complaint or Complimentincidents Added

WorkflowPhase InvestigationIncidentprobsummary Updated

WorkflowPhase LoggingIncidentprobsummary Updated

WorkflowPhase LoggingProblemrootcause Updated

WorkflowPhase LoggingRequestrequest Updated

WorkflowPhase LoggingService Desk DelegateinteractionDelegate Added

WorkflowPhase LoggingServiceDeskincidents Updated

WorkflowPhase OpenStreamlined Complaint or Complimentincidents Added

WorkflowPhase OpenStreamlined Service Catalogincidents Added

WorkflowPhase OpenStreamlined Service Deskincidents Added

WorkflowPhase Pending ApprovalStreamlined Service Catalogincidents Added

WorkflowPhase Post Implementation ReviewEmergencycm3r Updated

WorkflowPhase Post Implementation ReviewNormalcm3r Updated

WorkflowPhase Post Implementation ReviewStandard Changecm3r Updated

WorkflowPhase Project InitiationChange Proposalcm3r Updated


Page 358 of 363




WorkflowPhase RecoveryIncidentprobsummary Updated

WorkflowPhase ReviewAutomated TaskrequestTask Updated

WorkflowPhase ReviewGeneric Request TaskrequestTask Updated

WorkflowPhase ReviewIncident TaskimTask Updated

WorkflowPhase ReviewIncidentprobsummary Updated

WorkflowPhase ReviewRequest Task with CMDB UpdaterequestTask Updated

WorkflowPhase ReviewRequestrequest Updated

WorkflowPhase ReviewService Catalogincidents Updated

WorkflowPhase ReviewServiceDeskincidents Updated

WorkflowPhase sdCategoryService Desk CategorysdCategory Updated

WorkflowPhase TCAB ApprovalNormalcm3r Updated

WorkflowPhase VerificationRelease Managementcm3r Updated

WorkflowPhase WaitingAutomated TaskrequestTask Updated

WorkflowPhase WaitingGeneric Request TaskrequestTask Updated

WorkflowPhase WaitingGeneric Taskcm3t Updated

WorkflowPhase WaitingRequest Task with CMDB UpdaterequestTask Updated

WorkflowPhase WithdrawalService Catalogincidents Updated

WorkflowPhase WithdrawalServiceDeskincidents Updated


Page 359 of 363




WorkflowPhase Work In ProgressService Catalogincidents Updated

WorkflowPhase Work In ProgressServiceDeskincidents Updated

WorkflowPhase Work In ProgressStreamlined Service Catalogincidents Added

WorkflowPhase Work In ProgressStreamlined Service Deskincidents Added


Page 360 of 363



IndexA

added, content release result 11already current, content release result 12

D

database manager 6display application 6

E

error, content release result 11

F

forms designer 6

M

merge utility 6, 13merging changes in xml records 13

O

object name, content release result field 11object type, content release result field 11

P

patchrel.txt 18patchrel.unl 20previously reconciled, content release result 12production environment 9production patch 9production system

replicating 9

R

RAD 5comparison utility 13, 15editor 6license 15tailored 15

Rapid Application Developmentsee RAD 5

reconciled, content release result 12renamed, content release result 12required tools

database manager 6display application 6

forms designer 6merge utility 6RAD editor 6

requirementsknowledge 5tools 6

resultadded 11already current 12error 11previously reconciled 12reconciled 12, 14renamed 12updated 12

U

updated, content release result 12

X

xml records, merging changes in 13


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