HRD Press - Spring 2010

HRD Press Human ResourceDevelopment PressEst. 1972

Spring 2010Building the High Performance Workforce of the Future

For all your training needs call 1-800-822-2801

NO RISK, MONEY BACK GUARANTEE!

Turn Conflict into Opportunitywith Our Premiere 15-minuteSelf-Assessment

Now AlsoAvailable Online!

HRD front cover 2010 Spring:2006 V4 1/13/10 11:43 AM Page 1

High-Quality Cost-Effec-ve Tools from HRD Press

Conflict StyleInventoryDr. Marshall Sashkin

This instrumentassesses individualapproaches to

conflict and shows how tomake conflict a constructive,rather than destructive, force

in your workplace. This revised and improved editionincludes new scales that measure a team’s approach toconflict as well as each individual’s approach.

The instrument consists of 10 vignettes that describerealistic workplace conflicts. For each vignette, partici-pants are presented with five possible responses to theconflict, and are instructed to indicate which ones mostclosely describe how they would actually deal with thesituation. The results give respondents an accurateassessment and understanding of their own naturalapproaches to dealing with conflict and provide astarting point for developing the skills necessary tobegin managing conflict constructively.

The Trainer’s Guide provides explanations of eachvignette and discussion of typical responses to each. Italso includes workshop designs, a lecturette, overheadtransparency masters, norms, and references. ManagingConflict Constructively is a helpful participant handoutthat provides background information on conflictmanagement.

Conflict Style Inventory / Pack of 5 / Code...CSI / $44.75Trainer’s Guide / Code...CSITG / $24.95Managing Conflict Constructively / Pack of 5 /Code...MCC / $44.75

51 Activities forCollaborative Management

Peter Garber

Organizations every-where are facing thechallenge of how towork more closelywith one another. Thiscollection of ready-to-use activities will helpyou better understandthe concept of collabo-rative management—a term used to describean ideal work environ-

ment where everyone is dedicated to achieving a com-mon objective.

In 50 Activities for Collaborative Management, you’ll findan array of dynamic and engaging exercises to help youexplore what makes collaborative management work, itspotential benefits and how to experience them in yourorganization.

200 pp / 3-ring binder / Code...50COLL / $149.95

Fully Reproducible

Reproducible Participant Material

Need More Information?Visit www.hrdpress.com and enter theproduct code into the search box.

Conflict Management......................................................1

Leadership ..................................................................2–5

Personality ..................................................................6–9

Mentoring ....................................................................10

Coaching ......................................................................11

Customer Service ....................................................12–13

Training & Development..........................................14–17

Management & Supervision ....................................18–19

Employee/Career Development ....................................20

Employee Engagement..................................................21

Communication & Interpersonal Skills ....................22–23

Negotiation ..................................................................24

Team Building ..............................................................25

Ethics ............................................................................26

Workplace Diversity ......................................................27

Products ............................................................28

Best-Selling Books ........................................................36

Order Form ..................................................................37

To order visit: www.hrdpress.com

Contents

Catalog 2010 pp1-18.qxd:Layout 1 1/11/10 5:54 PM Page 2

OverviewA conflict assessment and training tool designed to teach you the skillsnecessary to consistently turn conflict into productive opportunities.

Key Benefits• Participants learn to solve conflict problems by negotiating theissues more frequently to a win/win conclusion.

• By using methods posed in Dealing with Conflict, organizationswill see attitudes toward conflict change to a proactive problem-solving approach.

• Teams work together more effectively, and wherever conflictmight flair in the future, a new perspective can be brought to bear.

• Participants become more competent and more confidenthandling conflict, reducing workplace stress, which is linked tolower productivity.

Key Features• Easy to administer and self score in just 10 minutes.

• Participants learn their dominant conflict style

• Participants learn when it’s most appropriate to use the 5 conflict styles.

• Participants become more flexible in conflict situations by learning thatone approach is not optimal in all situations.

• Modular Trainer’s Guide provides options for using the assessmentwithin other training or as the focal point of a 1-day conflict workshop.

• Reproducible Participant’s Workbook!

Dealing with Conflict Instrument / Pack of 5 / Code...DCI / $44.75360-Degree Feedback Set (Set of 6 Others) / Pack of 5 /Code...DC360 / $74.95Self Online Assessment / Code...DCIOL / $14.95360-Degree Online Assessment / Code...DCIOL360 / $24.95Leader’s Guide / Includes 1 DCI and 1 DC360 / Code...DCLG / $49.95

Dealing withConflict InstrumentAlexander Hiam

Also Available:50 Ac/vi/es for Conflict Resolu/on Code...50CR / $149.95The Manager’s Pocket Guide to Dealing with Conflict Code...MPGDC / $14.95Dealing with Conflict: Resolution Styles DVD Code...DCD / $195.00

Turn Conflictinto Opportunity!

Conflict Management

To order visit: www.hrdpress.com 1

❖Available Online!

Certified FacilitatorAvailable!


Leadership

To order visit: www.hrdpress.com2

Bruce TulganProlific author, social scientist,renowned speaker on workplacegenerational issues. Bruce hasauthored all books on this pageand is an energizing speakeron management issues atconferences and at corporations.Inquire about a Bruce Tulganspeaking engagement at1-800-822-2801.

Author Profile —Bruce Tulgan

H.O.T.ManagementHands-on Transactional

Bruce Tulgan

What can managers do everyday to get more and better workfrom people while giving themthe flexibility they need?

The answer lies inHOT Management—thebreakthrough set of management techniques, skills, bestpractices and habits of the most effective supervisorymanagers in today’s extremely demanding workplace.

HOT Management contains vital lessons any manager atany level can practice to increase productivity, quality,and morale—and, in turn, improve retention.

Discover how you can rely on HOT managementstrategies to:

• Drive performance through negotiation and coaching• Gain power by positioning yourself as being able to domore for people

• Engage direct reports in ongoing coaching dialoguesabout performance, goals and deadlines

• Hold each person accountable, every day

Rich with examples from real-life work situations,HOT Management is the source of concrete techniquesmanagers striving to get the best out of people need.

160 pp / Code…HOT / $14.95

FAST FeedbackSecond Edition

Bruce Tulgan

FAST Feedback transforms therole of managers and dramaticallyimproves the relationships be-tween managers and their directreports. Once a critical mass ofyour managers begins practicingFAST Feedback, this behavior

change creates a dynamic environment of ongoingresults-oriented dialogue. By turning managers intocoaches, you will increase productivity, accelerate turn-around time, and invigorate your corporate culture.

180 pp / Paperback / Code...FAST2 / $14.95

Managing theGeneration Mix,2nd Ed.From Urgency to Opportunity

Carolyn A. Martin, Ph.D.& Bruce Tulgan

The workplace is changing.Powerful demographic forces areunderway causing a “generationalshift.” If you’re managing a mix of

employees of all ages—from teens to retirees—andfinding it takes more time and skill than ever before,welcome to the revolution.

The latest edition of Managing the Generation Mixis full of insight and advice for tackling the age-relatedchallenges you face every day and maximizing thestrengths of your age-diverse team member.

You’ll learn:• Who’s in your generation mix today and what you canexpect of them

• How to adjust your communication style to fit peoplewho prefer instant messaging and e-mail to face-to-face exchanges

• How to mine the riches in older, seasoned employees• Managing people old enough to be your parents—orgrandparents

• Teaching teens how to serve your customers

266 pp / Code...MGENM2 / $14.95


How to succeedwhen you’rethrust into aleadership role

A new approach tosystematicallymanaging andmotivating youremployee’sperrformance.


Also Available:Strategic Leadership TypeIndicator Video ProgramCode…SLTD / $195.00Strategic Leadership TypeIndicator GameCode…SLTITG / $99.95The Starfish Files: One Leader’sAccount of Insight andInspira/on Under DuressCode…STAR / $24.95

Strategic Leadership Type Indicator (SLTi)Leader’s Self-Assessment

Alexander Hiam

Key Benefits

• Create a structured framework for leadership development• Improve leadership ability across the whole organization through constantreinforcement of a systematic management system.

• Basic and intuitive; a new, down in the trenches, prescription for leading• Basic and intuitive; so it’s relevant for first time supervisors• Basic and intuitive; you can train managers quickly and it will stick to their ribs

Key Features

• Participants take and self score this easy-to-use assessment in 30 minutes• 360 feedback sets are available for exploring the perceptions ofco-workers about the appropriateness of the leaders use of strategies.

• Facilitator’s Manual contains up to six hours of ready-to-deliver training,including a PowerPoint® presentation and a Participant’s Workbook.

Description

The SLTI assessment process is a complete development cycle for supervisorsor leaders:1. Leaders complete a self-assessment and discover their preferred leadershipstrategies for a variety of contexts.

2. Leaders learn to select the best strategies for a given context.3. Leaders are shown how to use strategies to develop their direct reports, tomove them toward higher autonomy, competence, and improvedproductivity.

Following training, the SLTI assessment booklet acts as a prescriptive job aidsupervisors can refer to when considering how to handle a new employee,a subordinate with evolving job responsibilities, or a sudden change in a directreport’s performance.

Form A / Assessment with 16 pp booklet / Pack of 5 / Code…SLTI / $74.75Form B / Assessment only / Pack of 5 / Code...SLTIB / $49.75360-Degree Feedback Profile/ Pack of 5 / Code…SLTIFS / $74.75Self Online Assessment / Code...SLTIOL / $24.95360-Degree Online Assessment / Code...SLTIOL360 / $39.95

Easy-to-Use Facilitator’s ManualThe Facilitator’s Manual provides up to six hours of training design formatsbased on the SLTi Leader’s Self-Assessment, walks you through a PowerPoint®presentation, and includes helpful teaching tips.

Includes: Facilitator’s Manual, Supplemental Module: Case Analysis,Interpretation and Choosing Leadership Actions Worksheet, PowerPoint®presentation, Reproducible Participant’s Workbook.

Includes 1 SLTI and 1 SLTIFS / Code...SLTIF / $495.00

Leadership





Also Available:Survival Wri/ng for Business Code...SWFB / $14.95

Leadership

TheJourney ofthe AccidentalLeaderSteve Gladis, Ph.D.

You’re looking around for aleader—someone else totake charge—when theresponsibility to take actionfalls upon you. Here’s afictional story that willensure you’re up to thechallenge of unexpectedly becoming a leader.

This business parable describes an untimely death andthe journey of the leader suddenly put in charge of acompany. The story demonstrates some of the leadershiplessons the author learned while with an organizationthat has trained some of the nation’s most successfulleaders—the United States Marine Corps.

Inspirational and motivational, this engaging story isfull of insight and perspectives that will pave the way forboth current and future accidental leaders.

122 pp / Paperback / Code...TJAL / $17.95

The Executive Coachin the Corporate ForestSteve Gladis, Ph.D.

Many executives have heardabout executive coaching, butdon’t know what it actuallylooks like. Through this highlyreadable book—written as abusiness fable—you’ll gain aclear picture of the entireexecutive coaching process,from start to finish.

This is a fictional case studyof a young and giftedexecutive coach and hiscoaching relationships withhis varied and fascinating

clients—each with their own quirks and issues.

The stories are engaging and the characters arebelievable with realistic problems to illustrate thestructure and content of the coaching process.The final chapter serves as a capstone for the fable,explaining the theory and practice of executive coachingin more depth.

130pp / Paperback / Code...TECCF / $18.95

Foreword by Marshall Goldsmith!

TheTransparentLeader

A Business Fableof Clear and EffectiveLeadershipCommunication

Steve Gladis, Ph.D.

Written as a business leadership fable, The TransparentLeader is the story of a smart emerging leader, StephanieMarcus, as she navigates the challenging world of busi-ness. Fortunately, Steph meets Lou Donaldson, a publicrelations CEO near the end of his career, at a local gymwhere she works out daily. Lou acts as a friend, informalcoach, and mentor as he guides Steph through the com-plicated business ecosystem in which she finds herself.Throughout the story, Steph learns about clear leadershipcommunication as she also adapts and changes andbecomes a more transparent—clear and open—leader.At the same time, she learns Lou’s personal story, whichhelps her fully appreciate his wisdom.

132 pp / Paperback / Code...TTL / $19.95



Leadership

The Visionary Leader

Leader BehaviorQuestionnaire

Marshall Sashkin, Ph.D.

Now all your managerscan assess their ownleadership behaviorsand characteristicsand identify ways toimprove their leadership

effectiveness. This updated, research-based instrumenthelps leaders determine which changes or skill develop-ment are required for them to make full use of theircapabilities for visionary leadership. Through the use ofboth a “Self” questionnaire and “Other” questionnaires(filled out by three to six colleagues), leaders are ableto gain an accurate 360-degree assessment of theirleadership style in three critical areas: leader behavior,leadership characteristics, and effect on organizationalculture.

The Trainer’s Guide includes technical details on thedevelopment of the instrument, detailed training designs,a lecturette on leadership, and overhead transparencymasters. New Vision of Leadership, supporting participanthandouts, explore the cognitive and behavioral skills oftruly visionary leaders.

Questionnaire Set (1 Self and a set of 3 Others) / Pack of 5 /Code...VLQS / $84.75

Self Questionnaire / Pack of 5 / Code...VLSQ / $44.75Trainer’s Guide / Includes 1 VLQS / Code...VLTG / $24.95New Vision of Leadership / Pack of 5 / Code...NVL / $44.75

50 Activities for Developing LeadersLois B. Hart, Ed.D.

Part of our best-selling50 Activities series!

Comes complete with learn-ing objectives, facilitatorguidance, and reproduciblematerials. Activities take30 minutes to 2 hours.

Training Objectives• Develop key leadership skills• Recognize and address skills needing furtherdevelopment

• Identify ability to take risks and initiate change• Build strategies for personal development• Encourage creativity to enhance visioning skills

Training Methods• Written exercises • Group exercises • Role-plays• Closure activities • Self Assessments

300 pp / 3-ring binder / Code...50DL / $149.95

The best-seller—completely updated and morerelevant than ever

50 Activitiesfor DevelopingLeaders, Vol. IILois B. Hart, Ed.D. &Charlotte S. Waisman, Ph.D.

Developed by two veteranleadership experts, thesecond edition offers 50ready-made, proven activities organized into fourmodules that focus on:• Laying the groundwork for a workshop that makesan impact

• Developing the individual leader• Setting an example so that others will want to beleaders, too

• Helping leaders excel and perform at their best

The activities that help leaders:• Build trust • Teach • Coach • Facilitate meetings• Respond to change • Handle conflict • Be creative

319 pp / 3-ring binder / Code…50DL2 / $149.95

Special 50 Activities Offer!Buy both volumes for only $250.

Save $50! Code...50DLB

Also Available:The Leadership Lexicon Code...LLEX / $29.95Quality Leadership Skills Code...QL3/ $39.95The Executive Athlete Code...TEA / $19.95The Manager’s Pocket Guide to Leadership Skills

Code...MPGLS / $14.95



50 Activitiesfor DevelopingEmotionalIntelligenceAdele B. Lynn

Emotional Intelligence explains why, despite equal intellec-tual capacity, training, or experience, some people excelwhile others of the same caliber lag behind. Certaincompetencies are found repeatedly in high performersat all levels, from customer service representatives toCEOs. As trainers we must find ways to build thesetalents labeled EQ (emotional intelligence quotient). The50 reproducible activities in this resource book focus ondeveloping the following set of talents: self-awareness andcontrol, empathy, social expertness, personal influence,and mastery of vision.

Training Objectives• Skill-Building on Self-Awareness and Control• Skill-Building on Empathy• Skill-Building on Social Expertness• Skill-Building on Personal Influence• Skill-Building on Mastery of Vision

Training Methods• Icebreakers• Interactive exercises• Self-assessments• Self-reflection exercises

Time Guidelines• Activities take between 20 and 90 minutes tocomplete.

Selected Contents

300 pp / 3-ring binder / Code…50DEI / $149.95

Personality

The Manager’sPocket Guide® toEmotional IntelligenceEmily A. Sterrett, Ph.D.

Emotional intelligence quotient(or EQ) encompasses qualities thatgo beyond general intellectualintelligence and technical competency.EQ includes self-awareness, self-

control, self-confidence, motivation, empathy, andcompetencies in the social environment. This pocketguide will help a leader assess where she or he is weakand give concrete suggestions to strengthen EQ, resultingin a more successful career and a more satisfying life.

140 pp / Paperback / Code…MPGEI / $14.95

• A Trainer’s Guide to HelpingLeaders Improve EQ

• Action / Reaction• Advice from the Pros• Steps for Growth• Champion or Chump• Importance Meter• Ask for Feedback• Picture Yourself• Open and Friendly vs.Friendship

• Listening Habits• Genuine Listening• I Was Appreciated• A Grateful Heart• Yes, But• Doing a Fair Share• EQ Activities forCommunication Skills

• EQ Activities for TeamBuilding

EmotionalIntelligenceProfileDr. Jon Warner

Emotional Intelligence refers tothe complex mix of social and

interpersonal behaviors that incorporate intuition,character, integrity, motivation, communication ability,and relationship skills. Use this assessment to diagnosethese social skills. You’ll learn about 4 primary emotionalintelligence styles:

• Conceptual • Reflective • Organized • Empathic

This instrument will help you determine the degreeof balance you display in your emotional intelligence.This new awareness can be used to enhance individualflexibility by increasing the repertoire of emotional re-sponses available. Managers, trainers, consultants, andprofessionals from all walks of life will benefit personallyand professionally from improving their emotional intelli-gence. The assessment booklet includes coaching sugges-tions on how to use each style most effectively. Tips arebehavioral making measurable improvement attainablefor all individuals.

Paper Assessment / Pack of 5 / Code...EINT / $44.75Facilitator’s Guide / Includes 1 EINT /Code...EINTAF/$49.95Online Assessment / Code...EINTOL / $24.95



Revised Version!


Personality

Insight InventoryUnderstanding Yourself and OthersPatrick Handley, Ph.D.OverviewIn just 20 minutes participants can complete the INSIGHT Inventory and beginbridging communication gaps that are costing your company a fortune.

Key Benefits• Irreconcilable differences suddenly seem understandable and productivelybridged.

• Teach participants the ability to “flex” or adapt their style to the situation.• Unlike DISC or MBTI, INSIGHT does not force a label or type designationon you.

• INSIGHT can facilitate virtually any training initiative by exposing rootbehavioral influences at the most basic level—in only 20 minutes!

Key Features• Participants can complete and self score the questionnaire in just 20 minutes.• Provides both work style and personal style profiles to highlightone’s ability to flex their styles according to the environment.

• Skill building focuses on learning to adapt your own communicationstyle to others with different styles.

• Comprehensive Trainer’s Guide details the instrument’s psychometricproperties and provides extensive training application outlines for usein conflict management, stress management, customer service, andleadership.

INSIGHT Inventory / Pack of 5 / Code...IIFB / $59.75INSIGHT Other (360° style feedback package) / Pack of 5 /Code...IISF / $79.95INSIGHT Online / Code...IOLG / $25.00INSIGHT Training Manual with 45-minute DVD and PowerPoint® slide presentation /Includes 1 each of: INSIGHT Inventory, Teaming with INSIGHT, INSIGHT Other /Code...IIT / $295.00

Teaming Up with InsightThe newest addition to the best-selling Insight Inventory product line isTeaming Up with Insight. Using all of the tried and trusted knowledge gainedby using the Insight Inventory, this team focused product is dedicated toevaluating and improving vital group communication. The 16-page bookletcontains a scoring sheet and grid as well as full breakdown of trait prefer-ences and appropriate “flex” points, allowing for quick administration andcomprehension of scoring outputs.

Sections in Teaming Up with Insight Include: Team Cluster Report,Team Member Environment Worksheet, Rating Team Leader to ImproveCommunication, Team Member Scoring Chart, Style Flexing Checklist,Improving Team Effectiveness, and more!

Teaming Up with INSIGHT / Pack of 5 / Code...IIFA / $79.75

INSIGHT can be used for:• Team building• Conflict & stress management• Leadership Training• Interpersonal skills, sales, andcustomer service

• Negotiation skills training

All New INSIGHT Online!Try a FREE INSIGHT Inventoryonline by contacting Markat 1-800-822-2801, ext. 125 ore-mail [email protected] Online is available asSelf, Self & Others, One-to-One,or Interviewing with INSIGHTversions.




FREE Sample PTI—Call 1-800-822-280 x 125 ore-mail [email protected]

The PsychologicalType Indicator (PTI)

Personality

The Psychological Type Indicator (PTI) is a carefully crafted personalitymeasure that is designed to give individuals guidance about theirpsychological type using the scales first presented by Carl Jung. The focusof the PTI is on providing individuals themselves, their managers and thosewho train them, with an understanding of personality and its effect onperformance both inside and beyond the workplace.

DescriptionThe PTI was developed by The Test Agency and first published in 1997.The initial design was based on an understanding of Jungian typology anda range of type indicators.

The unique design of the PTI scoring system provides the key to seeing person-ality type in the context of how personality can be influenced by environment.Conditions that fall outside our natural preference boundaries will be lesspreferred and, consequently, are more likely to be avoided. For example, anindividual with a naturally strong preference for introversionmay find that he or she can cope with one-to-one interpersonal contact, but expressesanxiety about group social settings. This isclearly highlighted by how the PTI displaysand an individual’s results.

Features• Powerful, innovative scoring systemthat highlights the range within whichindividuals are likely to be comfortableadopting different behavioral styles tocope with changes in their environmentand the different life pressures theymight face from time-to-time.

• Simple to use integrated Answer Sheetand Scoring Key with built-in Profile Chart.

PresentationThe PTI is packaged as a Self-ScoringQuestion and Answer Booklet, with anIntegrated Profile Chart. The PTI bookletincludes basic information on Jungiantypology that an individual can compareto his or her results.

PTI Online /Code...PTIOL / $49.95Paper Assessment / Pack of 5 /Code…PTI / $75.00

Technical and Administration Manual /Includes 1 PTI / Code...PTITM / $49.95


ISTJ ISFJ INFJ INTJIntroverted Introverted Introverted Introverted

Sensing with Sensing with iNtuition with iNtuition withauxiliary auxiliary auxiliary auxiliary

extroverted extroverted extroverted extrovertedThinking Feeling Feeling Thinking

ISTP ISFP INFP INTPIntroverted Introverted Introverted Introverted

Thinking with Feeling with Feeling with Thinking withauxiliary auxiliary auxiliary auxiliary

extroverted extroverted extroverted extrovertedSensing Sensing iNtuition iNtuition

ESTP ESFP ENFP ENTPExtroverted Extroverted Extroverted Extroverted

Sensing with Sensing with iNtuition with iNtuition withauxiliary auxiliary auxiliary auxiliary

introverted introverted introverted introvertedThinking Feeling Feeling Thinking

ESTJ ESFJ ENFJ ENTJExtroverted Extroverted Extroverted Extroverted

Thinking with Feeling with Feeling with Thinking withauxiliary auxiliary auxiliary auxiliary

introverted introverted introverted introvertedSensing Sensing iNtuition iNtuition




FREE Sample DISCStyles—Call 1-800-822-2801, x 125 ore-mail [email protected]


The HRD PressDISCStyles AssessmentThe HRD Press DISCStyles assessment has been craftedspecifically to assist organizations in understanding how behaviorsimpact the success of their employees—and how it all links to thebottom line. Based on theories originally developed by Dr. WilliamMarston in the late 1920’s, and adapted for effortless facilitationand corporate buy-in, our DISCStyles assessments is a highlyvalidated tool trusted by several Fortune 500 companies, theUnited States Military, and professional consultants worldwide.

This easily administered 30-item assessment includes use ofthree interpersonal settings to maximize contextual authenticity(work, home, social). Each of the three standard interpretivegraphs are plotted enabling a complete view of your preferredstyle, and since the DISCStyles assessment can be completed inonly 10–15 minutes you gain valuable time for individual coach-ing sessions or group discussions.

Product Benefits• Gain awareness of personal strengths and motivations• Uncover career development opportunities• Improve methods for interpersonal communication• Enhance conflict resolution ability• Create 360-degree feedback for your leaders• Build and strengthen teams• Improve professional relationships internally and externally

Web-based Features• After taking the Assessment, each person receives their ownHome Page to view results, invite observers, and accessadditional resources.

• Totally automated online DISCStyles self-assessment• Your Personalized DISCStyles Report• Your own DISCStyles Home Page to invite others torespond to how they see you for 360-degree feedback

• Your eGraphs and Observer Graphs of how others see you• Additional online resources• 52-week e-mail series for ongoing learning

You Will Learn:• Your Behavioral Style Tendencies, Strengths, and Struggles• Your Management Strategies and What Motivates You• Your Communication Preferences• About the Four Basic DISC styles• How to Identify Another Person’s Style• How to Use Adaptability for Greater Success

360-Degree Online DISCStyles / Code...DISCO / $49.95Available as a paper-based assessmentPaper-based DISCStyles / Pack of 5 / Code...DISC / $75.00

Personality




Mentoring


Principles of Adult Mentoring InventoryDr. Norman H. Cohen

This assessment provides mentors with an objective means of assessing theirmentoring skills, especially those behavioral competencies that are essentialfor productive interaction with a diverse group of mentees. The scalemeasures six distinct and important components of the adult mentoringrelationship, which together constitute the complete mentor role.

Measures Six Mentor Functions• Relationship emphasis • Information emphasis• Facilitative focus • Confrontive focus• Mentor model • Mentee vision

Assessment / Pack of 5 / Code…PAMA / $44.75Leader’s Guide / Includes 1 PAMA / 60 pp / 3-ring binder Code…PAMLG / $39.95

The Manager’s Pocket Guide®to Effective MentoringDr. Norman H. Cohen

This book is a practical reference to effective mentoring in a format thatprovides quick access to the important concepts and techniques of thisunique, powerful, one-to-one learning model. The Manager’s Pocket Guideto Effective Mentoring is a convenient and comprehensive reference, offeringvaluable, pragmatic guidance that mentors can use in assisting mentees.

128 pp / Paperback / Code...MPGM / $14.95

The Mentee’s Guide to MentoringDr. Norman H. Cohen

This book offers mentees practical guidance to establish and maintainproductive interpersonal communication with mentors.

The guide is divided into 15 sections. Each section contains conciseinformation about an important facet of the mentoring experience.As a unified approach to mentoring, the total work will provide menteeswith a comprehensive overview of the one-to-one model of learning.

150 pp / Paperback / Code…MGM / $14.95

Also Available:The Complete Mentoring ProrgramCode...CMP / $995.00The Step-by-Step Guide to Startingan Effective Mentoring ProgramCode...SSG / $29.95So You Want to Be Mentored?Code...SYWBM / $19.95

Norman H. Cohen, Ph.D.A professor at the Community College of Philadelphia,Dr. Cohen has conducted research, presentednumerous articles, and authored many books onmentoring and adult learning. He has workedextensively as a consultant with a wide range ofbusiness, government, health care, and academicorganizations.

Author Profile — Norman H. Cohen



50 Activities for Coaching/MentoringDonna Berry,Charles Cadwell,& Joe Fehrmann

Part of our best-selling50 Activities series!

Comes complete withlearning objectives, facilitatorguidance, and reproduciblematerials.

Training Objectives• Introduce mentoring concepts and peer guidancetechniques

• Develop skills to express performance improvementgoals clearly

• Create open, trusting relationships• Refine managers’ skills in providing constructivefeedback

Training Methods• Team games • Group discussions• Icebreakers • Role-plays• Questionnaires and written exercises

Time Guidelines• 34 activities take 1 hour or less• 6 activities take between 1 and 2 hours

306 pp / 3-ring binder / Code...50CM / $149.95

Fully reproducible product! Free review available.

Coaching Effectiveness WorkshopJulian Lippi &Jon Warner

Everyone these days is talkingabout “coaching.” But do youremployees understand what“coaching” really means?More importantly, do theypractice it regularly?

With Coaching EffectivenessWorkshop, you have a

complete training program you can use at all levels ofyour organization to give employees guidance in threekey coaching areas:•Working closely with people one-on-one, givingfeedback, setting goals and tasks that will stretch themand supporting them through difficulties

• Setting up a climate or environment that encouragespeople to take the risk to do things differently andlearn from their experience

• Actively setting up learning opportunities forindividuals by giving them the chance to work withdifferent people and providing new and challengingwork experiences

The Instructor’s Guide contains all you need to conducta workshop—introductory notes, a suggested timetable,background notes, a trainer’s checklist, course notes,action planning and evaluation forms, and a CD withPowerPoint®slide masters.

Fully reproducible document file / Code…COAEPL / $249.95Includes Instructor’s Guide and Participant’s Guide

Email [email protected] for aFREE review of the full product

CoachingEffectiveness ProfileDr. Jon Warner

Examine your ability to coachothers—a key skill if leaders are tobring out the best in employeesand contribute to the develop-ment of their organization’s most valuable asset…

its people. This self-scoring questionnaire delves intoseven competencies that contribute to good coaching:Empathizing ability, listening skills, capacity to confrontand challenge, problem-solving ability, feedback skills,capacity to empower, and mentoring skills. Includesinterpretation instructions and a personal action plan fordoing—in both formal and informal coaching situations—what great coaches do.

Paper Assessment / Pack of 5 / Code...COAEP / $44.75360-Degree Online Assessment / Code...COAEPO / $24.95Facilitator’s Guide / Includes 1 COAEP / 3-ring binder /Code...COAEPF / $99.95

Coaching

Also Available:Pocket Guide to Workplace Coaching Code...MPGWC/$14.95Seven Keys for Coaching Power Code...SKCP / $19.95Learning Points: 89 Ac/ons and Ac/vi/es for Coaching CallCenter Employees Code...LPCALL / $34.95




Create “ServicePros” and builda competitiveadvantage!

Customer Service

Training for Managers and Executives

Training for EveryoneOverviewA comprehensive program targeting customer service IN’s and OUT’s, idealfor today’s competitive market. Program includes videos, stories, exercises,overheads, role-plays, and more for both managers and service personnel.

Key Benefits• Build a sustainable, competitive advantage in your organization.• Teach your employees how to service your customers properly,at lightning speed.

• Motivate your employees to make a sustainable commitment toyour customers.

In short, The Service Pro provides the tools and techniques—and theall-important motivation—to raise service to levels that can give yourorganization a competitive edge.

Key Features• Hard-hitting 1-day workshop for service personnel provides both the“why” it’s so important and the “how” training on key competencies.

• Companion 1-day workshop for leaders is absolutely essential formanagers who must understand the big picture and be able to alignsystems, support, and recognition to make superior service acompetitive strategy.

• Modular training design enables the trainer to adjust emphasis and workeffectively within time constraints.

The Service Pro: Service LeadershipPackage includes: Complete Facilitator’s Guide, DVD, PowerPoint®Presentation, Leader’s Workbook, The Service Pro book.Code…SPSLPD / $495.00 (with DVD)Additional Workbooks / Code…SPBFPW / $14.95

The Service Pro: Better, Faster, and DifferentPackage includes: Complete Facilitator’s Guide, DVD, PowerPoint®Presentation, Participant’s Workbook, The Service Pro book.Code…SPBFPD / $495.00 (with DVD)Additional Workbooks / Code…SPSLPW / $14.95

TheService ProRick Tate & Josh Stroup

Also Available:The Service Pro Code…SP / $12.95Excuses, Excuses, Excuses Code…EE / $12.95Stories They Will Remember Code…STWR / $19.95



Customer Service

The Constant CustomerKeep them coming back againand again and again…

Darryl S. Doane & Rose D. Sloat

These are trying times. The economyhas created an environment thatforces customers to make moredecisions, be more selective andcut back on items they may not have

given a second thought to only a year ago. How can youensure your company survives and thrives?

The Constant Customer has the answer. It lays out thenecessary guidelines to establishing the proper environ-ment for the constant customer who comes back againand again and again.

The final chapter offers actions to be taken immediatelyincluding always taking care of your customer, getting toknow your customer’s business as well as you know yourown, establishing trust, willingly educating your customerson your business, surprising your customers daily withyour service, and dealing with service problems and issuesimmediately.

108 pp / Paperback / Code…CCST / $14.95

Make great service an everyday occurrencecustomers can count on

Customer ServiceSkills ProfileJon Warner

This easy-to-use assessmentsolves one of your biggestheadaches in customer serv-ice—ensuring consistency inyour staff’s performance.

How? By giving employees aclear picture of their unique

strengths and areas they need to work on—and themotivation to acquire all the skills of an all-around goodcustomer service giver.

Employees can rate themselves in seven competencyareas widely considered to be critical to the ability toprovide exemplary service:

• Temperament/disposition• Attentive listening• Communicating clearly• Resolving conflict• Engaging in joint problem solving• Carefully negotiating• Building warmth and empathy

The questionnaire uses graduated response scales(almost never to almost always) that help employeesdraw accurate conclusions about how skilled theypresently are in customer service.

Assessment / Pack of 5 / Code…SSPR / $44.75Facilitator’s Guide / Includes 1 SSPR / Code…SSPRF / $99.95

Also Available:50 Ac/vi/es for Achieving Excellent Customer Service

Code...50ACS / $149.95Learning Points: 100 Ac/vi/es and Ac/ons for

Customer Service Excellence Code...LPCS / $34.95Learning Points: 80 Ac/vi/es and Ac/ons for

Call Center Service Excellence Code...LPCC / $34.95

25 Reproducible Activities forCustomer Service Excellence

Peter Garber

Make it easy foremployees to providegreat customer servicewith this collection ofmotivating and skill-building activities.

There’s no need for aspecial training facility,no huge costs involved,

or no prior training experience required. All you needis a group of employees who are committed to givingcustomers what they rightfully deserve—excellent service.

Every topic critical to customer service is addressedin five convenient parts: Communication, Phone Power,Customer Service Skills, Customer Service Strategies,Achieving Results.

The fun and easy-to-use activities incorporate exercises,questionnaires, quizzes, facts, role plays, philosophies,characterizations, profiles, assessments, strategies,surveys, matrices, and other tools. Most can be com-pleted in 15–30 minutes.

160 pp / 3-ring binder / Code…25CS / $99.95



Bob Pike is a pioneer and continuing advocate of the switch from teacher-centered toparticipant-centered training. He has well earned his reputation as “the trainer’s trainer.”

He has written or edited over 20 books including 50 Creative Closers and One-on-OneTraining. Bob developed the Creative Training Techniques™ Seminar that now has over75,000 alumni since only 1980. His unique instructor-led, participant-centered approachto training has become the mainstream, thanks to his tireless advocacy of more effectivealternatives to lecture-based training.

Author Profile — Bob pike

Creative TrainingTechniquesHandbookThird Edition

Tips, Tactics and How-tosfor Delivering EffectiveTraining

Robert W. Pike, CSP

Thoroughly updated and revised, the third editionof the essential resource for training professionals ispacked with new and valuable features for deliveringcost-effective, high-impact training.

Like previous editions, Creative Training TechniquesHandbook, Third Edition covers all the important basics:Presentation preparation, learner motivation, visualaids, group involvement, creative materials, resourcematerials, presentation techniques, and customizedtraining.

New to the third edition are six chapters covering:

• Instrumented learning• Transformation of existing training programs• Participant-centered techniques for technical training• Participant-centered techniques for computer training• The myths and methods of eLearning• Classroommanagement techniques

You’ll also find a new appendix packed with simple jobaids to help you make, buy, or build decisions whenplanning training.

328 pp / Hardcover / Code...CTTH3 / $49.95

101 Games for TrainersBob Pike with Christopher Busse

101 of the best games fromCreative Training TechniquesNewsletter gathered into one book.These classroom-tested games,exercises, and activities add sparkand energy to your trainingsessions—and help adults reallylearn without even knowing it.Included are games for improving communication skills,developing conflict resolution skills, breaking the ice,creating team players, and more.

120 pp / Paperback / Code...101GT / $24.95

101 MoreGames for TrainersBob Pike with Christopher Busse

Now Bob Pike brings you 101 MoreGames for Trainers. This is yoursourcebook for engaging parti-cipants while they are in yourclassroom. You’ll find dozens ofgames, exercises, and activities

specifically designed to bring a weary group back to life;lead an audience through a spirited, comprehensivereview session; break the ice and grab participants’attention; and more.

120 pp / Paperback / Code...101MG / $24.95

Special Offer! Buy both volumes for only $39.95Code...101BG

Training & Development



The completelyrevised and updated3rd Edition of theall-time best-seller!


Train-the-Trainer Workshop, 3rd Ed.Penny L. Ittner and Alex F. DoudsOverviewThe proven workshop for teaching non-professional trainers to develop andconduct effective training.

This powerful workshop will help you bring your managers, team leaders andother non-trainers quickly up-to-speed in the basic skills required to developand conduct training – confidently, competently and with ease.

Loaded with practical tips, helpful precautions, checklists and tools, therevised edition includes:• A completely new chapter on an essential skill in developing training—outlining the training content for a learning objective.

• 30 additional overhead transparency masters• Updated case studies

Turn your managers into effective trainers—overnight!

Key FeaturesThe comprehensive how-to manual walks first-time trainers through everystep of the process of developing and delivering effective training—fromusing adult learning principles all the way through evaluating the results oftraining.

The workshop also addresses how to handle problem personalities andsituations that can unnerve even the most experienced trainer, includingparticipants who won’t talk—and those who won’t stop. Using a learn-by-doingapproach, Train-the-Trainer, 3rd Edition is full of opportunities for everyparticipant to interact, practice delivery skills, try out new skills, build theirconfidence in a safe environment, and become effective trainers—overnight.

Even veteran trainers will learn something new and hone and update their skills.

Key BenefitsParticipants will learn how to:• Identify new ways training can be used in their jobs• Clearly understand how adults learn so they can teach others• Analyze training requirements—the first step in successful training• Develop learning objectives that provide the direction for therest of their training

• Select the most appropriate training methods• Develop and use training aids the right way• Create lesson plans• Use basic facilitation skills• Increase participation• Conduct training using their lesson plans• Evaluate training• Transfer newly acquired training skills to the work setting

Instructor’s Guide: 250 pp / 3-ring binder with CD / Code…TTWI3 / $99.95Participant Coursebook: 200 pp / Paperback with CD / Code…TTWC3 / $49.95

Also Available:The Training Trilogy, 3rd Ed.Code…TT3 / $39.95The Manager’s Pocket Guide toTraining Code…MPGTN /$14.95500 Crea/ve Classroom Techniquesfor Teachers and TrainersCode…500CC / $149.95




Learning StyleQuestionnaireChris Hutcheson

Based on the research of some ofthe leading experts in the field,Learning Style Questionnaireprovides the concepts and insightinto adult learning that everytrainer needs. Identify your em-

ployees’ strengths and weaknesses in the ways in whichthey learn. Capitalize on their learning strengths and helpthem improve in their areas of weakness. Learning StyleQuestionnaire measures a participant’s preferred methodof learning in four different learning styles: participating,reflecting, structuring, and experimenting.

An understanding of the different learning styles helpsparticipants select the approach for specific learningsituations that will yield the best results. With quick andeasy administration (under 45 minutes), Learning StyleQuestionnaire is an essential resource for trainers andmanagers involved in adult learning.

Questionnaire / Pack of 5 / Code...LSI / $44.75Leader’s Guide / Code...LSILG / $29.95

A Compendiumof Icebreakers,Energizers, andIntroductionsedited by Andy Kirby

Select from 75 quickexercises to break downbarriers, increase motiva-tion, and provide the best

possible start to your training program. Compiled by ateam of five trainers with a wide variety of experience,the games represent a rich mixture of styles and anextensive range of approaches. There is an index ofactivities by objective to help you choose the mostappropriate activity for your application and fullyreproducible participant materials are included to saveyou hours of preparation time.

Training Objectives• Break the ice • Liven-up sluggish sessions• Motivate participants • Switch attention• Prepare participants for the training

200 pp / 3-ring binder / Code...CIEI / $99.95

The Encyclopedia ofGames for TrainersAndy Kirby

Use these participative train-ing techniques to rejuvenate,challenge, and motivateparticipants. This collectionof over 145 group games willget participants involved

in the learning process and add substance to new orexisting programs on any training topic.

In addition to a substantial stock of games, the manualincludes an in-depth discussion of the unique dimensionthat well-presented games add to a training session. Itcovers proper preparation for the use of games in train-ing, techniques for providing feedback to participants,and methods for choosing a game that is right for youraudience and subject matter.

444 pp / 3-ring binder / Code...EGT / $149.95

Learning at WorkHow to Support Individual andOrganizational Learning

Bridget O’Connor, MichaelBronner, & Chester Delaney

As a workplace learning profes-sional, what do you need to beable to do to keep up with a fast-changing industry and move ahead?

You’ll find all the answers in a single source—Learning atWork, the third edition of Training for Organizations firstpublished in 1996. This valuable guide will help bothnewcomers and seasoned professionals fulfill their manyroles and create rewarding careers in the dynamic fieldof workplace learning.

Special updates to this new edition include additionaltopics and new “Voices from the Field”—interviews withworkplace learning professionals who offer their insights,experiences, and perspectives.

432 pp / Paperback / Code...LAW / $44.95

Also Available:Job Aids for Everyone Code...JAFE / $24.95Flip Chart Magic Code...FCM / $39.95Be a Star Facilitator Code...BASF / $19.95




The Assessment BookApplied Strategic Thinking and PerformanceImprovement Through Self-Assessments

Roger Kaufman, Ph.D., Ingrid Guerra-Lopez, Ph.D.,with Ryan Watkins, Ph.D. & Doug Leigh, Ph.D.

This book contains seven self-assessments designed to helpyou define the issue of “whatto accomplish” before deciding“how to accomplish it.” Withthese seven assessments, youcan collect, analyze and interpretthe data necessary to confirmyour suspicions before makingrecommendations.

The authors present seven self-assessments:• Strategic Thinking and Planning• Needs Assessment and Your Organization• Corporate Culture and Your Organization• Evaluation and Your Organization• Performance Improvement Competencies• Performance Motivation to Change• Organizational Readiness for E-learning

Each instrument uses a unique dual response—“what is”and “what should be”—format with performance-relatedquestions. The book includes instructions on how to com-plete the surveys, decide what the results mean and usethe results. Also included is a glossary of terms used thatfocuses on results and payoffs instead of the process, ac-tivities and interventions applied.

130 pp / Paperback / Code...THAB / $29.95

The Training HouseReproducible Gamesand Simulations

Training House

Hands-on experience is thename of the game with thisunique spectrum of learningopportunities!

This diverse collection ofreproducible games andsimulations makes learning afun and participative way foremployees to gain experience

in the key concepts and skills essential to their success inthe workplace. It is an ideal resource for trainers lookingfor a creative way to instill new ideas and skills, but whodo not have the time to develop a new game on theirown. This valuable assortment of 18 unique traininggames is ready to use and includes clear objectives,detailed instructor guidelines and reproducible materialsfor participants.

200pp / 3-ring binder / Code...RTHRG / $195.00

Assertiveness StyleProfileDr. Jon Warner & Gary Jenkins

Assertiveness is a communicationphilosophy and technique whichinvolves interacting with othersin a confident and persistentmanner, particularly when thereis an element of conflict present.

The Assertiveness Style Profile is designed to assist indi-viduals to understand their own personal assertivenessstyle, preferences, and behavior. This will allow them to

discover ways in which they may make adjustments toachieve better results in given situations.

This self-scoring assessment contains 32 statements thatare scored using a five-point scale. The results are placedon the four-quadrant model that produces the followingstyles: Aggressively Controlling, Firmly Asserting,Passively Observing, Warmly Proposing.

The booklet also contains some general interpretivematerial. The Facilitator’s Guide contains everything youneed to conduct a half-day interpretive session, includingreproducible exercises, lesson plans, and slide materials.

Assessment / Pack of 5 / Code…APRO / $44.75Facilitator’s Guide / Includes 1 APRO / Code…APROF / $49.95

Also Available:Training Needs Analysis Toolkit, 2nd Ed. Code...TNAT2 / $59.95The ASTD Reference Guide to Workplace Learning &

Performance, 3rd Ed. Code...ARGS3 / $89.95M-Learning: Mobile Learning and Performance

Code...MLEARN / $19.95



Management & Supervision

Also Available:Management Effec/veness Profile

Code...MEP / Pack of 5 / $44.75The Manager’s Pocket Guide to Mo/va/ng Employees

Code...MPGME / $14.9550 Ac/vi/es for Developing Supervisory Skills

Code...50DS / $149.95

675 Ways to DevelopYourself and Your People

Strategies, ideas,and activities forself-developmentand learning in theworkplace

Laurel Alexander

This engaging and hands-onresource provides a set of50 individual learning oppor-

tunities and over 600 ideas, techniques, and activities formaking the most of the learning opportunities. Each

module begins with an overview of the subject andmoves on to exercises in easy-to-use categories:• Individual tasks and reflections• Working with others—a peer, colleague or partner• Working with a mentor• Developing others—exercises for facilitatorsto use in groups

• Useful Web sites

You can pick up this book and start wherever you like.You’ll be amazed at how many opportunities you faceeach day to learn with and from your co-workers,facilitate the development process in others, and travelpurposefully through your life.

244 pp / Code...675WDY / $99.95

The MbMQuestionnaireManaging by Motivation,Third Edition

Marshall Sashkin, Ph.D.

Increase management effective-ness through improved motivationskills. This proven instrument is

based on the classic motivation theories of Maslow andHerzberg, which identify motivating factors in terms ofan individual’s security, social, self-esteem, and self-actualization needs. Managers will learn to understandtheir own motivations as well as take into account em-ployees’ motivations as they relate to performance andchange issues. MbM teaches managers how to capitalizeon employees’ natural motivators rather than focusingon external motivators that are less relevant to them.

A companion Trainer’s Guide includes training designs,a lecturette, norms, and references.

Questionnaire / Pack of 5 / Code...MBM / $44.75Trainer’s Guide / Includes 1 MBM / Code...MBMLG / $24.95

The New Manager’sPrimer: Winningwith Peopleat WorkWoodrow H. Sears

As a newmanager, how will you winwith the people at work—the peopleyou will supervise and lead and who

will ultimately make you successful? The New Manager’sPrimer provides practical guidance—all the way fromSlovakia—and is your shortcut to success.

The nine small lessons cover issues that are central tounderstanding the people-requirements of any enterprise:• Getting results• Planning in a managed environment• How to plan• Getting people to perform• Celebrating the best work and best workers• Building your team• Discovering the way your work flows• Tough love in the workplace• Seven paths to failure

The book presents the concepts underlying majormanagement theories in down-to-earth terms to meetthe daily needs of today’s supervisors and managers. Themain theme—control is everything—comes through loudand clear. You’ll learn when appropriate controls are inplace, positive results are possible and organizations cansurvive—even excel—in an increasingly competitiveinternational marketplace.

114 pp / Paperback / Code…NMPWPW / $14.95


Management & Supervision


TheGenerational Style AssessmentDr. Jon Warner & Anne Sandberg

Chances are, you’ve strug-gled with someone older—or younger—who justdoesn’t see things your way.This assessment will helpyou understand the differ-ences between the genera-tions and identify ways to“flex” your own behavior tobetter work with or managepeople of all ages.

The model is based on four particular stages or phasesof an individual’s work life:

• 20s—Gen Y or Nexter Generation• 30s—X Generation• 40s—Baby Boomers• 50s—Builder Generation

Generational Style Assessment asks you to read a rangeof different workplace scenarios and then choose theanswer that best describes what you would do in a givencircumstance.

Your scores on the response sheet bring together thestyle you adopt most frequently when talking to peopleof other age groups, your backup style, and how flexibleyou are.

The assessment explains the four styles in detail andwhich style is most appropriate for each of the fourage groups:

• Building style • Empowering style• Steering style • Supporting style

Use this tool to bring age-related issues out in theopen and discuss how to improve productivity, jobsatisfaction, management styles, and personalmotivation.

Assessment / Pack of 5 / Code…GSA / $44.75Facilitator’s Guide / Includes 1 GSA / Code…GSAFG /

$49.95

50 Case Studies forManagement andSupervisoryTrainingDr. Alan B. Clardy

Based on actual, real-lifesituations, these exercisesprepare supervisors and teamleaders for the challengingproblems they face in today’scomplex workplace.

Each case study includes:• Summary of the case• Discussion questions that evoke thought and analysis• Suggested solutions to the problems presented

Activities Cover• Performance appraisal• Managing effectively• Sexual harassment/discrimination• Managing disruptive employees• Coaching/counseling employees• Hiring the right person

400 pp / 3-ring binder / Code…50CSM / $149.95

Framed!Solve an Intriguing Mysteryand Master How to MakeSmart Choices

Hari Singh, Ph.D.

In this unique book, Dr. HariSingh, a noted business profes-sor, uses an engrossing fictionalsetting to make the concepts ofdecision-making interesting and easy-to-absorb.

In following the mystery as it unfolds chapter by chapter,you’ll learn the importance of using both your mind andyour heart or intuition in making decisions.

Framed! presents key concepts of critical importance ina refreshing and meaningful way – including thinkingoutside a conventional frame, proactively seeking feed-back about your decisions, avoiding post-decision regretand facing up to your mistakes and biases. The thought-provoking quotations at the beginning of each chapterset the stage for the discussions to follow.

280 pp / Paperback / Code…FRAME/ $24.95

Also Available:The Competent Supervisor Ques-onnaireCode...CSQ / Pack of 5 / $44.75Mo-va-ng Employees Video Program Code...MEMD/ $99.95Front Line Guides Code...FLGPACK / 5 Book Package /$59.95

Catalog 2010 pp19-36 12-12.qxd:Layout 1 1/12/10 1:18 PM Page 19

Employee/CareerDevelopment


DVDs with Reproducible Participant Materials! Introducing The Employee DevelopmentDVD Series, a series of complete multimedia workshops that will prepare your employeesto meet the demands of today’s workplace with skill and confidence. Each module can bedelivered in a freestanding, half-day workshop or as a self-study course.

The Employee Development DVD Series just might be the best bargain available for up to40 hours of group or self-study training materials; even if you’re only looking to supplementor complement existing programs this is an unbeatable deal. Each DVD includes a 10–20minute behavior modeling video, as well as a license to reproduce all the copies you need ofthe following materials: a complete Participant Workbook, Leader’s Guide, and self-studyinstructions.

Team Skills forMeetingTogether• Learn to use the four basic skills

that build trust• Learn the roles and responsibilities

of team meeting members• Learn the definitions of consensus

and consensus management• Learn to utilize a five-step process for

successful meetingsCode…LDSWDV / $69.95

Communicating with Others• Learn to make decisions about the

use of nonverbal communication• Learn to analyze the impact of

personal values on communication• Learn techniques for dealing with

emotion—yours and others’• Learn how to change inappropriate

speech habits• Learn to listen effectivelyCode…LDCODV / $69.95

The Attitude Opportunity• Learn to write a description of an

attitude opportunity in yourselfor others

• Learn to analyze the cause(s)of attitude problems

• Learn to develop plans to monitorprogress toward changing attitudes

• Learn how to determine rewardsystems for positive changes

Code…LDAODV / $69.95

Working Effectively with Others• Learn how to confront others on

sensitive issues• Learn how to receive both positive

and negative feedback• Learn how to communicate

persuasively with othersCode…LDWEDV / $69.95

Solving ProblemsTogether• Learn the concepts of “situation

analysis” and “visibility”• Learn the process for breaking

complex problems into manageablepieces

Code…LDSPDV / $69.95

Meeting Change Creatively• Learn to utilize a seven-step model to

manage change• Learn the external causes of change• Learn to identify the benefits of

change• Learn the internal causes of change• Learn to effectively use your leaders

in managing changeCode…LDCCDV / $69.95

Moving From Criticismto Feedback• Learn to state opinions in a way that is

appropriate in an organizationalsetting

• Learn to clearly and concisely statethe reasons for giving feedback

• Learn to give feedback confidentlyand tactfully

• Learn to receive criticism and turn itinto constructive feedback

Code…LDCFDV / $69.95

ManagingYourTime• Learn to accept responsibility for

managing your own time• Learn to prioritize important tasks

over “urgent” ones• Learn to utilize a time log to make

time management decisions• Learn to implement daily and long-

range planningCode…LDMTDV / $69.95

It’s Your Career• Learn to accept responsibility for your

own growth and development withinthe organization

• Learn to determine your own careergoals and interests

• Learn to create an action plan forfuture goals

• Learn to prepare for and participate incareer counseling with your manager

Code…LDYCDV / $69.95

How to ReceiveWorkAssignments• Learn to obtain objectives, purpose,

and necessary details of a newassignment

• Learn to offer ideas and suggestionsfor accomplishing work assignmentsefficiently

• Learn to set follow-up procedures forassignments

• Learn to summarize assignmentsaccurately to ensure properunderstanding of the project

Code…LDRWDV / $69.95

Complete EmployeeDevelopment DVD SetCode…EDDVD / $500

For more information call:1-800-822-2801

The EmployeeDevelopmentDVDSeries10 modules available!Only $69.95 per modulefor the DVDs or $500 fora complete set!


Employee Engagement


50Activities forEmployee Engagement

Peter R. Garber

This collection of skill-buildingactivities will help you under-stand what employee engage-ment really means, how it canhelp your organization andhow to create and maintain anengaged workforce. Managers,

supervisors and even engaged employees will gain theperspective and insight necessary to make this excitingcultural transition successfully.

The activities are organized into six, easy-to-referencesections:

• Understanding employee engagement• Getting started to engage employees• Leading employee engagement• Measuring employee engagement• Creating an engaged workplace• Employee engagement communications

Each of these fun and easy-to-use employee activitiesfocuses on a different aspect of employee engagementand can be completed in 30–45 minutes. Each activityincludes the purpose, description, time guidelines,resources, presentation instructions, debriefing guide-lines and a handout.

230 pp / 3-ring binder / Code...50EEA / $149.95

Giving andReceivingPerformance FeedbackPeter R. Garber

“You have a bad attitude about yourjob.” “You need to change your priori-ties.” “You don’t understand how wedo things around here.”

When negative feedback damages anemployee’s self-image, ego and motivation, the employeeoften gets mad—and blames the messenger. It doesn’ttake long for managers to learn not to be the bearers ofbad tidings if they can possibly avoid it.

This book explores the limitations of traditional evaluationsystems and introduces positive, alternative approachesincluding a new concept, Self-Directed Feedback.

Now you can offer employees all the performance infor-mation they need to grow personally and professionally.

Using forms, questionnaires, case studies, and actionplans, the author presents step-by-step guidelines to makefeedback about the negative side of performance easier togive—and easier to swallow.

200 pp / Code...GRPF / $24.95

Email [email protected] for a free reviewof the full product.

Also Available:Situa-onal Performance Improvement Code...SPI / $24.9550 Ac-vi-es for Performance Appraisal TrainingCode...50PAT / $149.95The Undeniable Secrets of Extraordinary Performance ReviewsCode...USPER / $14.95

OrientationExpressA Self-Study Course forOnboarding New Employees

Susan Robinson & Gayle Hopkins

A successful orientation is criticalto your new employees’ success onthe job. Here’s a self-study program

your managers, team leaders, and mentors to newemployees can use to get new hires off to a great start,reduce anxiety, and create job satisfaction from day one.

Unlike most orientations, the manager takes an active rolein this process. You’ll find the technique of self-directed

learning paired with follow-up discussions with the man-ager stimulates the building of solid relationships unlikeanything else. Use the program in a group or one-on-one.Either way, it’s the most efficient and effective way toengage new employees and ensure their success.

The Employee Workbook includes all the learning assign-ments, activities, and self-check questions organized inthree modules. The Manager’s Guide contains instructions,prepared questions, and other supporting documents toguide the manager in leading the follow-up discussions.

Fully reproducible document file / Code…OEMGL /$149.95



TheManager’s PocketGuide® toTrainingShawn Doyle

Learn everything you need to knowas a leader about training—and howto use it to get results. If you’re notsatisfied with current levels of per-formance and want to turn traininginto a major contributor to the bot-tom line, this pocket-size guide will be invaluable.

A simple and quick read, the book contains sevenchapters that cover:• The benefits of training to the organization

and its customers• What is training and when is it needed• Training basics—learning styles, timing,

the importance of fun• Types of training—classroom, e-learning, self-study

and more• Source of training delivery—HR department, outside

consultants, training vendors• Working with the training team• The future of training and how to keep up

92 pp / Code…MPGTN / $14.95

TheArt ofHelping in the21st CenturyNinth Edition!

Robert R. Carkhuff, Ph.D.

This is the ninth edition ofThe Art of Helping. More than500,000 copies have been soldover three decades. Literally,millions of people have beentrained in helping skills. Many more have been recipientsof these skills. The effects upon hundreds of thousandsof these recipients have been researched. The results arein: skills acquisition and use are spectacularly powerful.

This book explains the essential interpersonal skillsneeded by professional and lay counselors, teachers,business managers, parents, everyone.

ContentsI. Introduction

1. The Evolution of Helping ModelsII. The Helping Process

2. The Helpee’s Contribution—Intrapersonal Processing3. The Helper’s Contribution—Interpersonal Processing

III. Helping Skills4. Attending—Involving the Helpee5. Responding—Facilitating Exploring6. Personalizing—Facilitating Understanding7. Initiating—Facilitating Acting

IV. Summary8. Recycling the Helping Process

Code…AH9 / $39.95

The Art of Helping StudentWorkbook, 9th Ed.Code…AH9W / $19.95

The Art of Helping Trainer’s Guide,9th Ed.Code…AH9T / $29.95

Also Available:The Manager’s Pocket Guide to Influence with IntegrityCode...MPGIP / $14.9550 Ac�vi�es for Interpersonal Skills TrainingCode...50IPS / $149.95The Front Line Guide to Communica�onCode...FLGCOMM / $14.95

CommunicationEffectiveness ProfileDr. Jon Warner

Analyze the “spin” your valuesand beliefs are putting on con-versations and interactions withothers—and how this view maystand in the way of understand-

ing and productive communication. This self-scoring ques-tionnaire evaluates your effectiveness in seven areas thatcontribute to good and bad communication: Empathizing,receiving the message, clarifying, understanding, readingnon-verbal clues, giving and receiving feedback, andtransmitting your message. Includes interpretationinstructions and a personal action plan to refine basicskills and become adept at the art of communication.

360-Degree Online Assessment / Code…COMEPOL / $24.95Paper Assessment / Pack of 5 / Code…COMEP / $44.75Facilitator’s Guide / Includes 1 COMEP /Code…COMEPF / $99.95


Communication & Interpersonal Skills


Communication& Interpersonal Skills


InfluencingStyle Clock

Stewart Mitchell,Mariana Brkich,& Jon Warner

When it comes to influencing others, first impressionsare important. Your managers, supervisors and other keyemployees may have only one chance to leave a positivemark in the negotiation, consultative, counseling, salesor customer service process.

You can use the Influencing Style Clock to help youremployees identify and improve the ways they influenceothers at work. Designed to be completed both by theindividual and others with whom that person interacts,it is a powerful tool for training, teambuilding, careercounseling, personal development and sales training.

The instrument identifies four influencing styles:• The Visioner • The Orchestrator• The Regulator • The Harmonizer

Participants will learn to recognize the four influencingtypes, identify their greatest style preference anddevelop practical strategies for influencing others in workand non-work situations. They’ll also create a personalaction plan for improving their influencing skills.

Workshop facilitators and trainers can draw uponthe Influencing Style Clock Facilitator’s Guide andInterpretative Notes to run a workshop on influencingothers and even design their own overheads, flip-chartsand handouts based on the material.

Online Assessment / Code...ISKIO / $24.95Paper Assessment / Pack of 5 / Code…ISKI / $44.75Facilitator’s Guide / Includes 1 ISKI / Code…ISKIF / $49.95

How toBe in a PersonalRelationshipSkills for Beginning, Strength-ening, and Maintaining anIntimate Personal Relationship

Stephen Sampson, Ph.D.& Cindy Elrod, Ph.D.

There are many books out thereon relationships, but this one is

different. It teaches social, intellectual and emotional skillsyou can actually apply in your life to create a lasting andintimate relationship—whether you’re married, engaged,or in a committed partnership.

Each skill is introduced, explained and defined at the begin-ning of its section. The skills are demonstrated throughshort stories based on real-world examples. Concrete andspecific definitions of each skill are located in boxes. Prac-tice sessions encourage you to reflect on the material andhow it relates to your life. Action strategies present shortscenarios that reflect the skills you just learned. A DVDcomes with the book and brings to life human behaviorsthat you can study and adapt to your own skills.

224 pp with DVD / Paperback / Code...PRELATE / $34.95

Also Available:20 Training Workshops for Listening SkillsCode...20WLS / $149.95Social Inteligence Skills for Government Managers with DVDCode...SISGMD / $24.9525 Role Plays for Interpersonal SkillsCode...25IS / $95.00

50 Communications Activities,Icebreakers, and Exercises

Peter R. Garber

Communication plays such abig part in our lives today. Yetsometimes we get busy andforget just how important com-munication is to our success,relationships and happiness.

Each activity focuses on somefacet of communication and includes a description, timeguideline, purpose, resources, presentation, debrief, diffi-culty rating and variations to make implementation easy.

The 50 activities are organized into three, quick-referenceparts: principles, icebreakers, and exercises.

Each individual activity takes only minutes to complete.Together this collection contains a wealth of insight, tipsand guidance to prepare employees to become confidentcommunicators who enjoy stronger relationships andgreater success and satisfaction on the job.

248 pp / 3-ring binder / Code...50COMM / $149.95



Negotiation


The EverydayNegotiator50 Practical Tactics for Work and LifeMichael R. Carrell & Christina Heavrin

Never again pay the sticker price,accept what is given or engage in anunproductive argument—when youcould negotiate the outcome youreally want. With The EverydayNegotiator, even beginners canlearn to understand the negotiationprocess and how to use it in every-day, real-life situations.

The author presents two practical negotiation models: Aquick model you can use in friendly, less involved negoti-ations and a comprehensive model you can use in com-plex, detailed negotiations in which the stakes are high.

250 pp / Paperback / Code...PTNN / $24.95

101Ways to BuildBetter RelationshipswithYour CustomersPeter Garber

Building better customerrelationships is not justsomething that would be

nice to do—it is something you mustdo if you expect to be successful in

business today. This book contains 101 useful sugges-tions for maintaining and building relationships with yourcustomers—starting with the next contact you make.

The 101 ways in this book are all about people and howthey react or respond to others. Most of the ways dealwith common courtesies that anyone would appreciate—for example, keep the customer in the communicationsloop, don’t put customers on hold, be accessible to thecustomer and do what you say you will.

Use this book to develop training programs to deal withdifficult situations, solve problems with your customers,create more effective customer service strategies andhelp reach your sales and marketing goals.

166 pp / Paperback / Code...101CR / $14.95

Also Available:25 Sales Strategies and Ac-vi-es Code...25SSS / $99.9525 Plus Role Plays to Teach Nego-a-on Code...25RPN2/$99.95The Nego-a-on Sourcebook Code...NS2 / $49.95

50+Activities toTeachNegotiationIra G. Asherman

Comes complete with learningobjectives, facilitator guidance,and reproducible materials.

This book contains a variety offully reproducible exercises toteach and reinforce the skills

necessary to be a successful negotiator. Each activity in-cludes a detailed description of the exercise, the steps tofollow, additional resources, and lecture notes for thetrainer. The exercises are designed to meet the needs ofboth the inexperienced and experienced trainer.

Training Objectives• Evaluate participants’ current negotiation skills• Demonstrate behaviors characteristic of successful

negotiators• Find creative new ways to approach problems• Assess how participants deal with conflict• Explore the boundary role concept and its implications

300 pp / 3-ring binder / Code…50TN / $149.95


Negotiating StyleProfileDr. Jon Warner

Everyone has their own negotiat-ing style. Now you can quicklyidentify yours and how to betteruse it to your advantage.

The Negotiating Style Profile is a self-assessment toolthat has been used successfully by thousands of business-people. It helps measure your current negotiating styleand suggests how you might adjust it to achieve betterresults in the future.

The 32-question, true/false instrument is self-scoring.Once you complete all the questions, you will plot yourscores on the effective negotiating grid. Interpretativeinformation is included that discusses each style—itsbehaviors, body language, pros and cons and positiveways to use it.

Paper Assessment / Pack of 5 / Code...NSI / $44.75Facilitator’s Guide / Includes 1 NSI / Code...NSIF / $49.95Online Assessment / Code...NSIOL / $24.95


Team Building


Take participants on an unforgettable learning adventure! Set in theGrand Canyon, these stimulating group activities provide an adventurousbackdrop for enthusiastic participant involvement and memorable skillbuilding.

Use Grand Canyon Adventures for active learning in• Creativity and Problem Solving • Collaboration• Teamwork • Leadership• Conflict Resolution • Consultation

Grand Canyon Adventures were researched on location and written byCarmine Consalvo.

More than the usual consensus-building activities

The creative design of the participant scenario booklets gives these learningactivities a distinct advantage over other consensus-building simulations bysupporting participants throughout the activity with helpful techniques andkey learning points.

Nine related activities provide new training flexibility

The Grand Canyon Adventures package includesinterrelated activities on problem solving,collaboration, and consensus decision making,which makes the program extremely flexible.Use all nine activities with your entire team, orsplit up your group to focus on individualizedskill development with a single activity.

Inspiring video gets participants involved

Start your session with The River Song, a40-minute DVD that sets the scene for thesimulations. It is an all-original, breathtaking

video tour of the sites within the Grand Canyon where the simulations takeplace. It will motivate and focus participants on the activities, and ensurehigh-impact learning.

Grand Canyon Complete Package includes:• Nine different simulations• Scenic full color video or DVD, The River Song• Comprehensive Leader’s Guide that includes detailed debriefing

suggestions, instructions for leading adventure simulations, andvaluable tips on involving and motivating participants.

REALISTIC, VIDEO-BASED SIMULATIONSNine Activities, One Price!

Now includesnine simulations!Overboard in the Roaring River:Action PlanA traditional consensus decision-making exercise that uses thestandard, popular format of askingindividuals and teams to rank-orderaction plans, then check themagainst expert advice.

Lava Falls:Determining the EssentialsThis exercise adds a twist to thestandard decision-making by askingfor a consensus determination ofwhich supplies available to a teamare most important. This simulatesthe real-life dilemma of sortingwhat is important from a flood ofinformation.

Up Deer Creek Without a Boatman:Problem-Solving AnalysisThis exercise asks teams todetermine what information isnecessary to determine what theproblem is, then to solve it. Thisadventure demonstrates theimportance of a rigorous problemsolving analysis.

Stranded in Grand Canyon:A Creative Problem-SolvingAdventure

Incident at Elves Chasm: ActionPlan: Consensus and Consultation

Incident at Elves Chasm: PrioritySetting: Consensus andConsultation

Hiking Out of Lava Falls:A Creative Problem-SolvingAdventure

Up Deer Creek Without a Boatman:Collaboration

Overboard in the Roaring River:The Confluence of Crisis andManagement

Complete Package: 40-minute DVD with Leader’s Guide andten of each Participant Booklet / Code...GCAPDL (DVD) / $499.95


Ethics


Explore how to recognize,analyze and resolve ethicaldilemmas

The EthicalType IndicatorLouie V. Larimer, J.D.

How do you resolve the ethical and moral dilemmas thatarise in your life? Can you identify, articulate, and defendthe ethical principles that govern and influence yourethical and moral decision-making? What ethical typeare you?

The Ethical Type Indicator will enable you to discoverthe answers. This self-scoring personal assessmentinstrument measures the extent to which you prefer anduse six ethical philosophies when confronted with anethical dilemma.

The instrument consists of 42 statements reflective ofone of six ethical theories. The tool is easy to completeand self-scoring takes only a few minutes. There are no“right” or “wrong” answers. Respond with personalhonesty and candor to:

• Discover your primary ethical decision-makingpreference or ethical type

• Assess the degree to which you are influenced byethical principles

• Become empowered to recognize, analyze andresolve future ethical dilemmas

The Training Manual includes:• Background information on The Ethical Type Indicator• Detailed instructions for its use• The trainer’s guide for conducting a seminar on

ethical reasoning using The Ethical Type Indicator• Seminar outlines• PowerPoint® slide show

Instrument / Pack of 5 / Code…ETHTI / $75.00Training Manual / Includes 1 ETHTI / Code…ETHTIL / $99.95

15Reproducible Activitiesfor Reinforcing BusinessEthics andValues

Peter Garber

In today’s business climate,simply having an ethicspolicy in place isn’t enough.You must continually keepethics up front and centerto avoid the ethicalviolations—and erosionof confidence— seen incorporate America today.

This book contains 15 easy-to-use activities that canbe used individually or as a whole to reinforce yourcompany’s ethics and values. And inspire employeesto recommit to responsible business behavior.

Individual employees, teams, and groups will participatein engaging role plays, discussions and case studies to:

• Better understand the importance of ethics in allaspects of life

• Explore their personal beliefs and valuesconcerning ethics

• Examine the role that ethics and values playin business

160 pp / 3 ring-binder / Code…15RBE / $99.95

Also Available:50 Ac-vi-es for Promo-ng Ethics within the Organiza-onCode...50API / $149.95Value-Centered Ethics Code...VCE / $24.95Building Personal and Professional EthicsCode...BPPE / $69.95

Ethical LeadershipSecond Edition

Dr. Richard Bellingham

Increase your competitiveadvantage by taking a proactiveapproach to ethics—this bookprovides a roadmap for corporateleaders that shows you how.

Ethical Leadership is full of steps and strategies to helporganizations take a hard look at the way they dobusiness, decide what changes are required andtransform principles into action.

Ethical Leadership includes an ethics assessment andgoal-setting tool and a list of recent and noteworthywritings on ethical leadership.

140 pp / Paperback / Code…ETHL / $19.95



WorkplaceDiversity

Still Talkin’DiversityMary Tobey Marsh

Still Talkin’ Diversity is a great wayto examine up-close issues fre-quently ignored by other diversitytraining—and an even greater wayto promote acceptance, under-standing, and accommodation ofall differences in the workplace.

The video-based workshop features a candid, hard-hitting videotape of vignettes that portray women asbosses, men and gender roles, bigotry and backlash,disabilities, ageism, and alternative lifestyles.

Still Talkin’ Diversity is filled with exercises, assessments,and activities proven effective in helping employees:

• Become aware that differences do exist and shouldbe recognized—not ignored.

• Become sensitive to people who are different andeliminate tensions and conflict based on anotherperson’s group identity.

• Understand the many categories of differencesincluding cultures and subcultures.

19-minute DVD with Leader’s Guide and 5 ParticipantBooklets / DVD Code...STDD / $495.00

Also Available:Workforce Diversity DVD / Code...WDD / $99.95Just Not Our Kind Video Program Code...JNOKD / $295.00

TheManager’s PocketGuide toDiversityManagementDr. Edward E. Hubbard

This guide will teach you the skillsrequired to effectively manage adiverse workplace—not because it’sthe “right thing to do” or your organi-

zation requires it. But because it is good for business.

Gain diversity awareness, tools, knowledge and tech-niques necessary to lift morale, improve processes, bringaccess to new segments of the marketplace, enhanceproductivity and improve your bottom line.

190 pp / Paperback / Code...MPGDM / $14.95

50Activities forDiversityTrainingJonamay Lambert& Selma Myers

Part of ourbest-selling50 Activities series!

Comes complete with learning objectives, facilitatorguidance, and reproducible materials.

Training Objectives• Illustrate how cultural differences may impact behavior• Increase awareness of the impact of culture in the

workplace• Demonstrate skills for managing a culturally diverse

workplace• Address issues of gender in the workplace

Training Methods• Icebreakers • Participative exercises• Role-plays • Mini case studies

Time Guidelines• Activities take 15 to 45 minutes

300 pp / 3-ring binder / Code...50DT / $149.95

Diversity and CulturalAwareness ProfileDr. Jon Warner

Examine your views and understand-ing of diversity and how well yourorganization harnesses all the skills

and experience of its employees. Use this 48-item, self-scoring profile to assess yourself and your organization insix competency areas: Awareness and climate, levels ofinclusion, levels of tolerance and understanding, degree ofempathy, degree of adaptation and change, and persistenceand commitment.

Includes interpretation instructions and specific actionsto take to increase awareness of cultural differences andcreate a more open climate.

Paper Assessment / Pack of 5 / Code…CDCAP / $44.75Facilitator’s Guide / Includes 1 CDCAP /

Code…CDCAPF / $99.95Online Assessment / Code…CDCPOL / $24.95



28

New Products

WorkPlay36 Indoor/Outdoor Activities for Leadership,Team Building, and Problem SolvingCarmine Consalvo, Ed.D.

Have you noticed how employees get engaged faster and learn better whenthe training process is fun? Now, with this facilitator-friendly handbook, youcan inject play into your training to accomplish a variety of learning objectivesand make learning fun and memorable.

Work/Play contains 36 varied and versatile activities that cover a wide rangeof training themes and can be conducted indoors and outdoors. Someactivities are play in the sense of games of joy and physical exercise. Othersare play in the sense of games like chess.

These activities are ideal for training focused on team building, groupproblem solving, leadership, communication, decision making, creativityand a multitude of other critical topics.

You can quickly find just the right game – when you need it – because thecollection is organized into three easy-reference parts:

• Icebreakers, energizers, and closing activities• Scenario-based activities• General activities for multiple objectives

Each activity contains all the step-by-step directions you need to conductthe experience – including directions and reproducible handouts. You’ll findactivities for groups as small as 5 and as large as 200 or more.

322 pp / 3-ring binder / Code…WP / $149.95

Session Builders Series 10060 Exercises for Management and Supervisory TrainingTRC Interactive

Session Builders Series 100 covers over 20 of the most important managementand supervisory skills, from active listening to time management. With morethan 200 exercise options and variations you will always have a choice of realistic,easy-to-use designs that will add “something extra” to your training programs.

Each Session Builder exercise is short, simple to run and debrief. The exercisesare provided in a completely detailed manner, so that there are no surprisesfor the end-user at any point in the training process.

You can use Session Builders to:• Build skills • Illustrate concepts• Stimulate discussion • Promote on-the-job application• Reinforce learning • Create a supportive learning climate

Session Builders exercises are flexible, as well: you can use them to help designyour own management/supervisory training or as a supplement to yourexisting program.

850 pp / Two 3-Ring Binders plus CDs / Code…SB101 / $249.95

Never again be stuckfor a fun, engagingand effectivelearning experience!


Over 800 pagesof the best exercisesmoney can buy!



New Products

Creative mind-opening activities to promote problemsolving and decision-making skills

50 Activitiesfor DevelopingCriticalThinkingSkillsDr. Marlene Caroselli

50 Activities for Developing Critical Thinking Skills is theultimate wit-sharpening book! This compendium ofactivities will add real value to your training by takingcritical thinking skills out of the box and into theworkplace. Learners will sharpen their critical thinkingskills and develop thought processes that are creative,accurate, and assumption-free. Each activity illustrateshow the cognitive principle can be taken back to theworkplace and put into practice. The activities cover awide range of skills and promote discovery on both theindividual and team levels. Comprehensive trainer’snotes detail the concepts and outline the procedures forsuccessfully reaching the training objectives. Participantswill walk away from the training armed with new skillsand processes for critically viewing workplace issues thatdemand appropriate and decisive action.

Direct Benefits of Training with50 Activities for Developing Critical Thinking Skills

• Trainers will enrich their presentations by includingfast-paced, interactive exercises that stimulate boththought and group cohesiveness, regardless oftraining topic.

• Learners will benefit from exposure to a wide arrayof strategies for framing problems, formulatingsolutions, and reaching their creative core.

• Organizations will profit from improved employeethinking, dramatically improving workplacecontributions.

250 pp / 3-Ring Binder / Code…50ADCT / $149.95

Add a worldwidebusiness perspectiveto your leadership andexecutive developmentprograms!

50 Activitiesfor AchievingCulturalCompetence

Jonamay Lambert, Selma Myers & George Simons

Today most executives and managers need to have aninternational business and cross-cultural perspective.50 Activities for Achieving Cultural Competence includestraining activities and self-development exercises toprepare your personnel for international assignments,and develop better understanding of cross-culturalcommunication. Compiled by a team of experts fromaround the world, these ready-to-use activities have beentested and refined for a wide variety of internationalbusinesses and organizations. They are ideal for bothpreparing people to work, market, negotiate, andotherwise do business with people in Asia, Latin America,and Europe and to prepare foreign nationals for workingin the U.S.

Selected ContentsIcebreakersCoups and faux pasSee differences and similaritiesCelebrationsSilent interview

Culture General ActivitiesWorking with unfamiliar surroundingsWho am I? Who are you?Response to difference scaleCultural awareness through

self-reflectionBuilding with differences

CommunicationCommunication continuumMixed messagesThe transcultural communicatorConducting the intercultural meetingNetworking across culturesDescribe and drawWhat is it? What is it for?

TimeWhat time is it?Time and space

Managing time across cultures

Culture-Specific ActivitiesGlobal management skillsCross-cultural dialoguesValues and behavior patterns

Language & InterpretationLife in another languageInterpreting: Your turn

Leadership & TeamDevelopmentHow do you trust?Decisions, decisionsMy most frustrating culture clashSix key aspects of international

business contactCultural self-awareness in

leadership teams

Expatriation & AcculturationExpatriate role analysisThe cross-cultural forumDimensions of culture in

organizations

240 pp / 3-Ring Binder / Code…50ACC / $149.95



New Products

Get a clear and powerful pictureof the functioning of your team

The Exceptional TeamSurveyHow to Measure YourTeam Against the Bestin the World

Patrick Sanaghan,Larry Goldstein and Andi Trump

How are exceptional teams different? What does anexceptional team look like? The authors draw from yearsof research and consulting experience to answer thesequestions and provide a user-friendly survey to help youbenchmark your team against the best in the world.

The Exceptional Team Survey:• Identifies the critical elements that make up anexceptional team

• Delivers powerful insight into how extraordinary teamsactually operate

• Presents a real-life case study of a team with a poortrack record that became a best in class model

The survey is designed to be completed by the team leaderand all members of the team. Participants will be asked torespond to a 60-statement questionnaire. The results willclearly reveal your team’s strengths and weaknesses in sixcritical characteristics of exceptional team performance:

• Leadership • Communication• Results orientation • Boundary management• Group climate • Assessment

Do your employees think critical goals and objectives ofthe team are clear? Do they feel the team leader is ableto make tough decisions? Do they think credit for teamsuccesses are shared? By gathering and interpretinginput into these and other issues, this survey will be anessential tool in your change effort.

Features include:• Eight response sheets – enough for every member ofan average team

• A visual bar graph of the results to give you a powerfuland clear picture of the functioning of your team

• A meeting “design” model to enable your team toeasily review and analyze the results and improve itspractices and processes

60 pp / Saddle stitch / Code...ETS / $14.95Additional Scoring Sheets / Pack of 10 / Code...ETSNCR$25.00

A powerful tool to help leaders create a climatewhere creative solution flourish

The Creative ProfileHow to Assessthe CreativePotential/Capacityof Your Organization

Patrick Sanaghan, Ed.D.

Every organization is full ofcreative, talented people.And you don’t have to bea DaVinci to unleash theircreative spirit and add value toyour bottom line. With The Creative Profile, you havea proven tool that will make it easy.

This 36-statement profile acts like an X-ray to providean in-depth snapshot of the creative capacity of yourorganization. Administer it to your employees and it willproduce data that will reveal your creative strengthsand weaknesses and pinpoint where to focus yourattention and resources. There is no better way to adddiscipline to your efforts so you know what to do, how todo it and – most importantly – why.

The statements relate to the core elements that enablean organization to tap and utilize the creative talent of itspeople:

• Constructive leadership• Positive culture• Effective protocols and processes

The profile package includes instructions on how toadminister the survey, what to do with survey data, howto create and facilitate a meeting where participantsthink together about organizational issues and lessonslearned about organizational creativity.

Imagine an organization where different departmentsmeet with each other to share ideas and give feedback …normally quiet employees speak up in meetings andparticipate … there is less sarcasm, fewer put-downs andmore constructive criticism … individuals don’t takecredit for good ideas … senior leaders are moreaccessible and employees want to interact with them …and good ideas are not just captured, but implemented.

This will be your organization when you administer thisvaluable and strategic tool.

52 pp / Saddle stitch / Code...TCP / $14.95Additional Scoring Sheets / Pack of 10 / Code...TCPNCR$25.00



NewProducts

A practical instrumentfor developing akey skill in nurses,caregivers, lawyers,counselors and others

Discover a newunderstanding ofyourself and how tomeet the needs ofothers

ECRS—Empathy Construct Rating Scale:Perception by Self and OthersElaine La Monica Rigolosi, Ed.D., J.D.

The Empathy Construct Rating Scale is an 84-item, self-scored instrumentdesigned to measure empathy in one’s self or another person. Participants areasked to read each statement and use graduated responses (extremely unlike toextremely like) to describe how they perceive themselves or another person tobe like or unlike the statement. The instrument includes scoring instructions andhelp with interpreting the result.

22 pp / Pack of 5 / Code..ECRS / $34.75

LEP—The LaMonica Empathy Profile:DiscoveringYour Communication StylesElaine La Monica Rigolosi, Ed.D., J.D.

Empathy is a behavioral skill used to show another person you care. It is thefoundation of all effective relationships and a skill you can assess in yourself,develop and expand with this useful instrument.

This 30-item, self-scoring instrument evaluates your level of empathyon five critical modes:

• Nonverbal behavior • Perceiving feelings and listening• Responding verbally • Respect of self and others• Openness, honesty and flexibility

The instrument contains pairs of statements describing possible actions.You will be asked to choose (A or B) the statement that is most characteristicof your behavior.

Sample statements:• I rearrange my busy work schedule to talk with someone who is upset• I give genuine consolation, advice, assistance and support• I make time to help others who are not my responsibility• I concentrate on what another person is saying• I respond to the needs of the whole person

This profile quickly indicates the repertoire of empathy skills you usefrequently and where you need to expand those skills to be better able toput yourself in someone else’s shoes:

• Show support• Share honest feelings that may be helpful to someone else• Anticipate needs and offer assistance before someone asks• Encourage someone to express their feelings

24 pp / Pack of 5 / Code...LAMEP / $39.75

LEP—Perceptions by OthersWith this 30-item instrument, participants can rate another person’s levelof empathy on five critical modes:

• Nonverbal behavior • Perceiving feelings and listening• Responding verbally • Respect of self and others• Openness, honesty and flexibility

12 pp / Pack of 5 / Code...LAMPO / $39.75



From the “Defining and Delivering Successful ProfessionalPractice – HPT in Action” series

Implementationand Managementof PerformanceImprovement PlansEmphasizing Groupand OrganizationalInterventions

Robert Carleton

Here is an effective, step-by-step plan for improving

performance on a large-scale and getting the results andpayoffs you desire. If you have a group, a group of groupsor an entire organization that needs an intervention,you’ll find this book invaluable.

Implementation and Management of PerformanceImprovement Plans begins in the middle – in theimplementation phase of performance improvementplans rather than the design or planning phases. This isbecause, according to the author, implementation iswhere something useful happens … or doesn’t.

Performance improvement aimed at individuals andgroups is different. Here you’ll learn about commonbasic misconceptions and errors other leaders makewhen shifting focus from individual to group and hownot to go down the same road.

215 pp / Paperback / Code....DDSPP5 / $19.95

Ethics is not about foregoing profits, but about ensuringlong-term viability

Ethics by DesignStrategic Thinking andPlanning for ExemplaryPerformance, ResponsibleResults, and SocietalAccountability

Stephanie L. Moore, Ph.D.

Is your organization harvestingthe positive results of thinkingand acting ethically? Ethics byDesign delivers essentialguidance for those who wouldfollow Peter Drucker’s sage advice: It is more importantto do what is right than it is to do things right.

The focus of this book is not on internal processes orindividual performance, but rather on system ethics.You’ll learn how to begin at the top level and, withstakeholders, design ethics into everything you do –starting with what you deliver to society and linking thaton down into your organization and the individualswithin your organization.

Through four succinct chapters, the author details both amodel for planning desirable social results as well as anew definition of accountability – one that focuses onsocietal impact:

The social contract: Your organization has a contract withsociety. Learn how to honor it by adding value to society.

Socially desirable ends: Explore how to deliver products,outputs and services consumers want while impactingthe shape of society and the future.

Socially responsible strategic planning: Discover how toplan for desired results by setting objectives that targetthe societal level.

Defining excellence – ethics in performance standards:Define your desired performance of employees by clearlystating your expectations and performance standards.

This book holds the key to long-term viability. You’ll learnwhat not to do from the many examples of organizationsthat only provided lip service to ethics and theconsequences of doing so. With the valuable conceptsand tools you’ll gain, you will be able to avoid excuses,failure and liability, be successful now and continue to besuccessful in the future.

167 pp / Paperback / Code...EBD / $19.95

New Products

More in the HPT in Ac�on Series:Change, Choices, and Consequences: A Guide to MegaThinking and Planning Code…DDSPP1 / $19.95

Performance Analysis: Knowing What to Do and HowCode…DDSPP2 / $19.95

Performance by Design: The Systema%c Selec%on, Design, andDevelopment of Performance Technologies that Produce UsefulResults Code…DDSPP3 / $19.95

Achieving High Performance: A Research-BasedPrac%cal Approach Code…DDSPP4 / $19.95

Evalua%ng Impact: Evalua%on and Con%nual Improvementfor Performance Improvement Prac%%onersCode…DDSPP6 / $19.95



HR Skills SeriesPeter R. Garber

Conducting Workplace InvestigationsA situation that requires an internal investigation can range from somethingthat can be handled internally, before it has a chance to escalate, to somethingserious enough to warrant involvement of a governmental or regulatoryagency such as the Equal Opportunity Commission, the Department of Labor,or OSHA. In some cases criminal activity could be involved, which wouldrequire law enforcement involvement.

Since there are likely to be consequences from an internal investigation, yourability to properly lead and/or conduct an investigation into the matter can bethe difference between discovering what really happened, or not.

The six chapters in this title cover:• Workplace Investigations• Investigative Interviews• Interviewing the Complainant• Interviewing the Accused• Investigation Conclusions

56 pp / Paperback / Code...HRSSCWI / $12.95

TerminationsOf all the difficult tasks a supervisor might have to perform, terminating theemployment of an individual might be the toughest emotionally. In addition,the ramifications of conducting a termination can be traumatic; there isalways the threat of the unknown such as a lawsuit or even, potentially, anact of violence. Not handling a termination in the proper manner can alsocause a loss of morale in the remaining employees.

In four chapters, author Peter Garber covers such ground as:• Is the termination for cause or performance?• Making a plan for the termination meeting• The five-stage response model: How to deal with the stages of shock,anger, rejection, acceptance, and help

• How to properly conduct the termination meeting

Coverage of other termination considerations such documentation, employeeassistance, and security considerations

30pp / Paperback / Code...HRSSTER / $12.95

Someday, somewhere,you will be in charge ofconducting an internalinvestigation.

Know what to do whenthat time comes.

No one likes toterminate a person…unfortunately some-times it’s necessary

Also Available in the HR Skills Series:Alterna�ve Workforce Strategies Code...HRSSAW / $12.95Downsizing Code...HRSSDO / $12.95The Ethical Dilemma Code...HRSSED / $12.95Legendary Leadership Code...HRSSLL / $12.95Performance Feedback Code...HRSSPM / $12.95Retention Code...HRSSR / $12.95

New Products

SPECIAL OFFER!

Get one copy of all eightHR Skills Series �tlesfor $79.95Code...HRSSPACK / $79.95



New Products

Practical training to guide youdown the road to managementsuccess

Applied SocialIntelligence:A Skills-Based PrimerStephen J. Sampson, Ph.D.and Cindy Elrod Ph.D.

What’s the most important skill in becoming adept atmanaging other people? A proficiency that is fast-becoming an essential in today’s work world: SocialIntelligence. Now, with this fascinating book, you canmaster the skills and intelligence you need to establish thestrong interpersonal relationships essential to success inthe workplace and at home.

During this training program, you will be exposed to alearning method known as the Tell-Show-Do-Feedbackmodel that makes grasping the concepts outlined easy.Each learning module begins with a brief lecture, readingand written exercises. An extensive collection ofexercises and answer sheets in the appendix will helpyou practice and apply what you’ve learned.

198 pp / Paperback / Code...ASI / $34.95

A leader’s guide to creating anorganization that makes a difference

CreatingOrganizational SoulThe Source of Positive Changeand Transformation

Richard Bellingham Ed.D.

Creating Organizational Soul makesa compelling case for the strongconnection between organizationalsoul and productivity, innovation and results. The intent ofthe book is to get leaders to take a hard look at where theyare and look for ways to get better.

The author demonstrates how to create soul in business,social service agencies and education. Included are manyexamples of exemplary fast-growing companies, largecompanies, small businesses, not-for-profit organizations anduniversities that are stepping up and making a difference.

You’ll learn:• Principles of a soulful organization• What a soulless organization looks like• Conditions necessary for creating organizational soul• Success stories of people who have created soul in their

organizations• How to get people and organizations to do what they

need to do to create organizational soul and achieveextraordinary results.

152 pp / Paperback / Code...ORGSL / $24.95

Toward HumanEmergencePhilip R. Harris, Ph.D.

Toward HumanEmergence is a helpfuland positive analysisfrom a behavioral

science viewpoint of variousstages in our long journey from hunter-gatherers

and agriculturalists, to industrialists and knowledgeworkers. It examines the why, what, and how forperfecting human endeavor within a global societycharacterized by accelerating changes and pressuresthat challenge us, such as climate change, populationexplosion, increasing urbanization, technological

advances, knowledge expansion, and economicturmoil. This mind-stimulating volume offersa hopeful vision of humanity, so HRD practitionersand educators may inspire learners to utilize today’sopportunities for improving the human condition andquality of all life.

Toward Human Emergence will motivate those whoseek to be world shapers, rather than mere squatters.Within the framework of human evolution, it offersplanners and doers thoughtful insights on how tocapitalize on human assets, while curbing ourtendencies toward destruction, violence, andself-abuse. The text’s major themes are coping withaccelerating change, making knowledgeable choicesand decisions, and influencing the future through self-knowledge and self-control.

452 pp / Paperback / Code...THUME / $59.95


35

New Products

Parker Team SeriesGlenn Parker

This series of brief, how-to booklets is full of insights and skills for team leadersand managers who want to improve their overall teambuilding skills. Here youwill find the most important aspects of teamwork covered concisely andthoroughly: Meetings, leadership, climate, conflict, rewards and recognitionand teambuilding. Each booklet is no more than 74 pages long, but is jam-packed with clear explanations, useful exercises, meaningful vignettes andsolid examples of the total team process. The booklets appeal to both new-comers and veterans. And the knowledge can be applied to any type of team –including on-site teams, new and existing teams and cross-functional teams.

Volume 1: Teamwork—20 Steps to SuccessSuccessful teamwork requires doing all kinds of unspectacular thing suchas having a clear purpose, building effective relationships, honoring yourcommitments and developing an obsessive concern for communicatinginformation. Here you will learn how to start with team goals, select the rightpeople, define everyone’s role, appreciate style differences, get the workdone, make decisions by consensus and more.46 pp / Paperback / Code...PTW / $9.95

Volume 2: Effective Meetings—20 Sure-Fire ToolsHow do you measure if your meeting is successful? Not by whether it startson time, has an agenda or includes healthy muffins. A great meeting is onethat achieves its objectives. Get 20 great tools that will help you prepare,create an action agenda, agree on ground rules, handle dysfunctional teammembers, close on a positive note and more.74 pp / Paperback / Code...PTEM / $9.95

Volume 3: Team Leadership—20 Proven Tools for SuccessWhat is an effective leader? Someone who has a clear vision, is able tocommunicate it, develops a sense of urgency about their team’s work andinvolves team members in decision-making. Take your leadership skills to thenext level by learning how to build bridges, drive your team with goals, giveteam members what they need and deal with ambiguity.45 pp / Paperback / Code...PTTL / $9.95

Volume 4: Creating a Positive Team Climate—20 Practical IdeasWhat’s the atmosphere in your team? Informal, relaxed, comfortable?Do team members enjoy being around each other? Do they actually want tocome to meetings? Create a winning team climate using these practical ideas.Learn problem actions among team members to watch out for, signs yourteam’s climate may be at risk, how the leader sets the tone and how to usecell phones to create a positive climate.42 pp / Paperback / Code...PTTC / $9.95

Volume 5: Team Communication—20 Essential AidsOne of the first things to go on a team is communication. When membersfail to communicate with each other and the team fails to communicate withstakeholders, you’ve got problems. Learn how to identify the sources ofcommunication breakdown, admit there is a problem, send effectivemessages, be an active listener, get good communication going by askingquestions, set ground rules for effective communication and more.46 pp / Paperback / Code...PTCOMM / $9.95

Quick-read booklets tohelp you improve yourteambuilding skills


SPECIAL OFFER!

Get one copy of eachfor $39.95Code...PTPACK / $39.95



BEST-Selling Books

The ProjectManager’s PartnerA Step-by-Step Guide to Project Management

Michael Greer

With the downsizing ofbusinesses, project managementis no longer a specialized profes-sion but rather a set of compe-tencies, skills, and behaviors thathave general application. Thework groups and individualscalled on to be part-time projectmanagers need tools that will

help them plan, execute, control, and close out projectevents. These tools must be easily understood andusable right away, in real time.

The Partner is composed of step-by-step performancetools such as checklists, worksheets, guidelines, andother valuable support materials that will help plan andwork through project events. These tools are organizedaround 20 key action items that guide the project man-agement process.

160 pp / Spiral-bound / Code…PMP2 / $39.95

The Strategic Development ofTalentWilliam J. Rothwell & H. C. Kazanas

Completely updated and revised,the latest edition of the classic bookused around the world providesvaluable insight to help you developa comprehensive and unified planfor learning in your organization.

The Strategic Development ofTalent moves beyond HRD to applythe principles of strategic businessplanning to talent management,

knowledge management and workplace learning, and ithas been retitled to underscore this emphasis.

Anyone who wishes to use talent to support organiza-tional strategy—including CEOs, operating managers, andHR, HRD, and WLP practitioners—will find this text bothinformative and practical.

The Strategic Development of Talent includes dozens ofexhibits, a template to guide you through the process,and a self-assessment instrument to determine yourreadiness.

500 pp / Paperback / Code…SDOT / $49.95

The CompetentLeaderA Powerful and PracticalTool Kit for Managersand Supervisors

Peter Stark & Jane Flaherty

Learn what skills are required tobe a successful leader in today’sbusiness environment. The

Competent Leader concentrates on the interpersonalskills required to be a great leader. Most people insupervisory, managerial, or other positions of leadershiphave exceptionally strong technical skills but are notequally strong in their interpersonal skills. This is becausemost people are hired and promoted based on how wellthey perform the “operational” functions of a position.This book will aid both new and experienced leaders inconcentrating on the necessary skills to fine tune theirrelationship-building skills. The Competent Leader iswritten in an easy-to-understand “how-to” format; itoffers action planning guides and assessments that helptransfer newly learned skills back to the workplace.

330 pp / Paperback / Code…CL2 / $34.95

PolarityManagementIdentifying and ManagingUnsolvable Problems

Barry Johnson, Ph.D.

Some complex problems simply donot have “solutions.” The key tobeing an effective leader is beingable to recognize and manage suchproblems. Polarity Management

presents a unique model and set of principles that willchallenge you to look at situations in new ways. Alsoincluded are exercises to strengthen your skills, and casestudies to help you begin applying the model to yourown unsolvable problems.

288 pp / Paperback / Code…PM2 / $24.95

Also Available:Terrific Training Materials Code...TTM / $39.95Training Needs Analysis Toolkit, 2nd Ed. Code...TNAT2 / $59.95The Execu-ve Athlete Code...TEA / $19.95


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HRD PRESS

MAPManagerial Assessment of Proficiency®

Time ManagementandPrioritizing

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There is no finer assessment of managerial competence available than MAP—The Managerial Assessment ofProficiency. MAP is a video-based, objective assessment of a manager’s proficiency in 12 fundamental competenciesand 10 styles/values grounded in research; over 100,000 managers have experienced this video-based simulation.Consider licensing this outstanding program for your organization—complete with consultation and implementationat your site if desired. For more information email [email protected] or call 1-800-822-2801 ext. 133.

SampleMAP for the special reduced fee of $50. Offer expires 7/1/10. Order Code…MAPSCD

MAP/ExcelA Complete Management Development System

Improve PerformanceWhile Saving Training DollarsMAP is a video-based, objective assessment of managerialcompetence. Targeted training based on MAP scores is provided bythe Managing to Excel training modules. Participants are providedprioritized development suggestions and a detailed listing of thoselearning opportunities with the greatest potential impact onmanagerial performance. MAP/Excel enables an organization toquickly and accurately identify the key opportunities for trainingand development, saving time and budgetary dollars.

Flexible DeliveryThe MAP assessment is available in both a classroom and onlineformat. Managing to Excel targeted training modules are availablefor each competency in customizable, half-day classroomworkshops, and in a 30-minute, CD-based self-study option.Organizations have the flexibility and options available tocustomize training to meet internal needs. With MAP and Excela complete management development system is available thatwill improve both individual and organizational performance.

HRD Catalog Back Cover Spring 2010:Layout 1 1/11/10 4:32 PM Page 1

Documents

HRD Press - Spring 2010