Annual Giving Coordinator

Date Revised: 1/06/2020

JOB DESCRIPTION

Job title: Annual Giving Coordinator

Job Category: Exempt

PCLS: 30077

Salary Grade: F

Summary

This is a single incumbent classification which is responsible for managing and overseeing the university’s Phonathon fundraising grogram. The incumbent collaborates with the Annual Giving Director to create partnerships with gift officers and academic leaders to generate new gifts to the university while retaining prior donors.

Reporting and Supervisory Responsibilities

The Annual Giving Coordinator reports to a Director. This classification supervises student employees.

Typical Functions

1. Oversees all areas of the university Phonathon program, including managing 25 part-time student employees and three student supervisors and creating multiple successful calling campaigns.

2. Utilizes the Phonathon program to solicit on behalf of each college, unit, and the university as a whole.

3. Leads efforts to recruit, hire, train, and evaluate the effectiveness of student callers.4. Develops reporting metrics for Phonathon operations. Makes data-driven decisions that

improve the return on investment of the Phonathon program.5. Directs and maintains all aspects of the 12 station, six calling shifts each week.6. Maintains and keeps current the dialing software.7. Researches, writes, edits, and/or oversees the preparation of persuasive, accurate, and

grammatically and syntactically correct solicitations, proposals, case statements, reports, correspondence, and other development-related communication materials in support of the unit's fund-raising activities.

8. Collaborates with USU Advancement to promote philanthropy and protect donor information.9. Collaborates on other annual giving initiatives as requested.10. Follows all university and advancement policies and procedures.11. Performs miscellaneous job-related duties as assigned.

Knowledge, Skills, and Abilities

1. Ability to work with a diverse group of students, staff, and other university personnel.

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Annual Giving Coordinator

Date Revised: 1/06/2020

JOB DESCRIPTION

2. Knowledge of calling software, database systems, Microsoft Word, Excel, and Office.3. Excellent oral and written communication skills, including active listening skills.4. Excellent time management skills.5. Knowledge of basic fundraising principles and best practices as they relate to charitable giving.6. Ability to manage and supervise student employees.7. Ability to analyze and interpret data and prepare reports.8. Ability to plan and implement long- and short-range calling campaign initiatives.9. Ability to follow university policies and procedures.

Minimum Qualifications

Four years of experience; or a Bachelor’s degree; or an equivalent combination of education and experience is required.

Work Environment and Physical Requirements

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

Fundamental Abilities

Within the scope and complexity of each position’s responsibilities, each incumbent is expected to possess and demonstrate the following abilities:

1. Communicating : Communicates effectively both verbally and in writing. 2. Problem solving : Analyzes information and evaluates results to select the best solution and solve

problems. 3. Monitoring : Measures performance of self; makes improvements and takes appropriate

corrective action.4. Critical Thinking : Comes to well-reasoned conclusions, solutions, and approaches to problems.5. Team Building : Works to create a team-based environment. Consistently demonstrates

cooperative behavior with colleagues, supervisors, and customers.6. Active Listening : Gives full attention when others are speaking; listens to understand, asks

questions as appropriate, and does not interrupt.7. Service Orientation : Actively seeks opportunities to help others.8. Conflict Resolution : Acts professionally when encountering customers who, at times, may be

frustrated.

Core Characteristics

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Annual Giving Coordinator

Date Revised: 1/06/2020

JOB DESCRIPTION

As representatives of Utah State University and primary contributors to its mission, all employees are expected to demonstrate the following characteristics:

1. Take initiative.2. Maintain confidentiality.3. Be accountable.4. Behave ethically.5. Be honest and trustworthy.6. Demonstrate a strong work ethic.

7. Be inquisitive.8. Be detail oriented.9. Be self-motivated.10. Efficiently manage multiple tasks.11. Be a team player.12. Be committed to improving USU.

Disclaimer This position description indicates the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to the position

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