HSBC BANK REPORT

8/12/2019 HSBC BANK REPORT

1/16


2/16

M.Usman-ul-Haq 16718

Daniyal Danish 11198


3/16

HSBC Bank Middle East Limitedis the largestand most widely represented internationalbank in the Middle East.

A principal member of the HSBC Group since1959, the bank's unique relationship with theMiddle East dates back more than a century


4/16

HSBC started its operations in Pakistan in 1982.Since then, it has expanded to all major cities ofPakistan and operates as a full service bank. It

currently has 10 offices,. In 2008, The Hongkong and Shanghai Banking

Corporation sold Pakistan banking business toHSBC Bank Middle East Limited.


5/16

Culture of HSBC is:

Innovation and Risk Taking

Outcome orientation

Stability

opinions and suggestions are welcomed

Majority managers do not believe onmicromanagement


6/16

Its a de-centralized organization, every unithead is responsible for its department activates.

All the problems are solved at department level

first then it comes to higher management Decision making is also taken by each

department first and then it present to CEO forfinal decision.


7/16

We found that Leaders in HSBC are of mixedtype, we can say Democratic, highly motivatedtowards their teams, suggestions and point of

view of every team member is taken anddecision is based on sum of all ideas, eachmanager works with their teams and groups,participation of every employee is mandatory,

in the end of the day they want results. Theyare task oriented.


8/16

In HSBC normally groups are project basedmean task group and after completing the taskthey again split, normally sales and marketing

managers made group of their sub-ordinates,but operation staff works individually andresponsible for his own work


9/16

Attitude defines as Evaluative Statements orjudgments concerning objects, people orevents. Attitudes are complex

lets suppose if management declares that thisyear no increment, what would be theresponse?

In HSBC increment are given on performance

based of every single employee, HR is vigilant,what majority staff expect from management,management do if that is for the sake of banksbenefit, because company is due to its staff


10/16

There are two major job attitudes

Job satisfaction

Job involvement

We found both things in HSBC staff, althoughclosing of HSBC is coming, but still employeesare totally involved for banks benefits

A fear of job continuity has come in employeesminds due to current situation of bank


11/16

Values: Dependable and do the right thing Open to different ideas and cultures Connected to customers, communities, regulators

and each otherPrinciples: Risk-Management Customer-focus Performance-focus Efficiency Quality Speed


12/16

Dos

Professionalism

Discipline

Risk Taking Taking responsibility

Being vigilant in all transactions

Dress code


13/16

Donts

No unions

No violation of code of conduct

Fraud

Resistance of fraud/Money laundering


14/16

HSBC management believes on Theory Y, theiremployees like to work and creativity.

To keep motivating its staff, HSBC get them promotedand increase their salaries on yearly basis or sometimeson semi annually basis,

To keep engage its staff in creativity, banks conductstraining sessions on regular basis, which are within thecountry as well as outside the country

For managers and sales staff, international tickets areoffer on achievement of particular task

Annual dinner, corporate events also conducted No of bonuses are also based on performance, usually

0 to 8 bonus are given


15/16

As there are no unions tradition in internationalbanks, so only little conflicts raise in bank, whichare solved by the unit head normally.

Example of confliction

A few days back, a confliction raise between twosenior managers about handling of one corporateclient, both were saying that he has better plans to

treat that A/c, their unit head bring both themclose, took both plans on one piece of paper andthen took the best one which was sum of bothideas, and divide the plan between both managers


16/16

THANK YOU

Documents

HSBC BANK REPORT