From Campus to Career

Director’s Insight Melinda Burke

Building tomorrow’s industry leaders today- this is the

goal of our programs and activities in the Terry J. Lundgren

Center for Retailing. By offering our a students a rich blend

of academic coursework, internship experience, leadership and

service activities, our graduates have a strong focus on their career

goals, know what skills they bring to the workplace and possess the

necessary work ethic to be successful. Our TJL Center corporate advisory board partners provide

the input needed to be sure the curriculum we offer had the right mix of theory and application.

The involvement of our corporate advisory board partners in the classroom speaker series insures

that our students are aware of industry challenges and priorities. We encourage students to

participate in structured internship programs that provide essential real world experience, and we

award academic credit for their effort. Our students make the most of this internship experience –in

the summer of 2006 over 96% of our 50 interns were offered jobs by the end of their internships! Our

Lundgren Center partners identify the qualities they are seeking in their recruits and we work hard to

develop those characteristics in our students. The qualities might be leadership and teamwork skills,

which we develop through student involvement with SIFE, Future Retail Leader Association or the TJL

Center Ambassadors. Perhaps they include negotiation and conflict resolution skills, which are the focus

of special workshops sponsored by the TJL Center and LaVista Associates. Our willingness to listen to

and work with our corporate partners has resulted in a retailing program that is the best in the nation in

developing future talent. It is this partnership-among industry leaders, faculty and students- that makes

our Retailing and Consumer Sciences program successful. As we look towards the future, we also anticipate

moving into our new building in May, perhaps the most lasting benefit of partnership imaginable. Many

thanks to our partners who supported our campaign and made what many thought was impossible a reality.

Keynote Speaker Terry J. LundgrenPresident, Chairman & CEO

Macy's Inc.

Terry J. Lundgren Center for Retailing phone 520.621.1715Web site http://globalretailingconference.org/email tlc@cals.arizona.edu

Spring 2008

You Will Learn...how increased competitive demandfor innovation will require strategic,actionable performances.

Please join us at Loews Ventana Canyon Resort Tucson, Arizona

PLAN TO ATTEND April 10-11, 2008Brand New Thinking: The Innovation Leaders

Each year, the school's Alumni Council recognizes a young alumnus at the Homecoming

Alumni Luncheon. It was a great pleasure this year to recognize Danielle R. Meier,

Manager, Deloitte as this year’s recipient of our Emerging Professional Award. This was

especially exciting for me, because I taught Danielle when I was a professor in Retailing

back in 1998. From the first day of class, she stood out among her peers. She frequently

challenged the class to explore a topic in more depth and to question the curriculum.

Danielle joined Deloitte in 2002 as a manager and a leader in the Direct to Consumer

practice at Deloitte. Throughout her career, Danielle has focused on simplifying complex

problems and developing strategic, executable solutions. She has also focused on leading

business transformation projects on behalf of top retailers.

Her return to the University of Arizona to serve as a partner on the TJL Center Board has also given her a great

opportunity, both personally and professionally, to provide a consulting perspective within the RCS program/

curriculum and with regard to future retail leadership.

Terry J. LundgrenPresident, Chairman & CEO

Macy's, Inc.

Global Retailing Conference 2008Speakers Include:

Marc EckoChairman of the Board &

Chief Creative Officer Marc Ecko Enterprises

Daria MyersPresident

Origins Natural Resources

Sean FeeneyPresident & CEO

Inovis

The Norton School Emerging Professional Award by Soyeon Shim, Director, John and Doris Norton School of Family and Consumer Sciences

Soyeon Shim and Danielle Meier

Mr. McDermid believes there is tremendous opportunity for anyone,

including himself. “There are endless opportunities in the business of

retailing from the real estate perspective,” and General Growth Properties

offers a large array of career paths. He discovered how broad this industry

is and the opportunities available once he dug into it. General Growth

offers careers in marketing, leasing (site selection), design, construction,

accounting, and management to name a few. When asked why he stays

with General Growth; he expresses how dynamic the company truly

is. The continued opportunity he has with them allows him to grow

professionally. “General Growth is a dynamic, fast-paced and fun company

to work for,” McDermid states.

Mr. McDermid is proud of his relationship with the Terry J. Lundgren

Center for Retailing and hopes to see it expand. Since the partnership

with the Center, students have been exposed to a very different side of

retailing. GGP sponsors the Principles of Retail Real Estate Development

and Management course as one way to introduce students to other areas

of retail. The course offers an overview for academic and career success in

the field of retail shopping center development and management. General

Growth hopes it has created interest for more students to look into the

vast career opportunities available in the retailing world.

2

Corporate Partner

Bill McDermid of General Growth Properties (GGP) emphasized this

career outlook, “finding opportunity and continued growth.” He believes

that by digging into a career path individuals will find a vast amount of

opportunity available to them. He believes a little initiative is needed to

find a growing company that is also a good fit. Currently Mr. McDermid,

Vice President as Asset Management, is in his sixth year with GGP. He

discovered retail business development through a summer job where he

was challenged to build a retail store from planning, to implementation.

Much has changed since then. These days his projects range from $200

million to $2 billion projects with GGP.

General Growth Properties is a family

founded business with over 50 years of

experience in the shopping center industry.

They are the second highest Real Estate

Investment Trust (“REIT”), where they own, develop, operate and manage

shopping malls in 44 states as well as internationally in Brazil, Turkey and

Costa Rica. Their portfolio totals more than 200 regional shopping malls,

approximately 200 million square feet of retail space and over 24,000

retail stores nationwide. The company focuses on building experiences

for their customers and their vision statement exemplifies that attitude of

People Creating Special Places and Experieinces.

Profile

At a recent dining

etiquette dinner, over

50 UA students were

preparing themselves

for the professional workforce by learning the

proper dining etiquette needed for interviews,

formal dinners or other social networking events.

Our new “Go Pro” Business Etiquette Certificate

prepares students for the transition from student

life to internship and careers. This new cutting-

edge program is executed through collaborative

efforts of Students In Free Enterprise, the

Terry J. Lundgren Center for Retailing, and Philip

Morris USA (PMUSA).

The certificate kicked off the first of three

workshops on January 30 with Dining Etiquette.

Participants practiced assertive handshakes and

proper introductions and learned how to showcase

their attention to detail through the appropriate

use of a napkin, flatware, elegant conversation,

and of course, how to dress. Students quickly

learned that dining is not just about a meal, but

part of corporate branding and customer service.

Follow-up workshops will focus on the etiquette

expectations in an interview and the business

etiquette pitfalls of the first year on the job.

At the end of the workshop series, students

who participate and attend all workshops will

be “Go Pro” certified. They will receive recognition

with a certificate and be eligible to proclaim

their new found skills on their résume. Thank

you to PUSA for their continued support in

preparing today’s college students to be

tomorrow’s industry leaders.

“Go Pro” Business Etiquette Certificate by Kristy Ruiz

By Christina MorrisStudent Advisory Board

PetSmart has announced a $1 million endowment to the Terry J. Lundgren Center for Retailing to support the launch of Career-Wise Cats: Companion

Animal Track, a program that will introduce students from across campus to careers in Retailing. Through this joint venture we will provide exceptional

professional development for our Retailing students as well as students from different majors such as Animal Sciences and Education.

Career-Wise Cats is a multiphase program that targets students at an early stage in their academic career to teach them about careers in retailing, with

a focus on PetSmart the largest specialty pet retailer of services and solutions for the lifetime needs of pets. Phase I of Career-Wise Cats started this

spring semester with a 1-unit course entitled “Self in the World of Work: Companion Animal Track.” Students will practice interaction skills in role-play

situations, learn from guest speakers that will provide real-world perspectives, and experience mock interviews along with performance feedback. All 15

of these new students will be searching for a summer internship with retailers such as PetSmart. We thank PetSmart once again for this collaborative

effort to provide our students with continued opportunities.

Career-Wise Cats, Expanding the Reach of Retail by Kristy Ruiz

It is no secret that students in the

Retailing and Consumer Sciences

(RCSC) graduate program spend

countless hours on research

projects that result in answers to

relevant, perplexing questions. But

what exactly are they working on – and what can those

projects mean to business practitioners? The following is a

small sample of some of the ongoing research projects that

are being undertaken by RCSC graduate students under the

guidance of their faculty advisors:

Qualifying Holistic Business PlanningTheory suggests cultivating good relationships with others

is a sustainable competitive advantage. Preliminary

findings suggest an analogy with individuals—good deeds

develop social capital among others that can be “cashed

in” later, especially in troubled times. But, while the virtues

of holistic business planning have been extolled in the

business press, there is no hard, academic evidence to

show these so-called firms of endearment (FOEs) out-

perform non-FOEs. Under what conditions do FOEs thrive?

Why or how are FOEs successful (if at all)? Even if we know

what criteria to measure, how is success measured? What

can managers manipulate to improve success?

Before these managerial questions can be answered, the

phenomenon must be understood through qualitative and

exploratory research, which is currently being undertaken

by Basil Chiu, RCSC doctoral student, under the guidance of

Dr. Anita Bhappu. Through interviews with experts, Basil is

attempting to describe holistic business planning’s salient

aspects.

Customers’ Justice Perceptions in Service RecoveryCustomers’ justice concerns are acknowledged by existing

literature as essential for understanding how firms’ service

recovery performances are evaluated after service failures

(e.g., Goodwin and Ross, 1992; Homburg and Fürst, 2005).

In evaluating service recovery performance, customers

care not only about the fairness of the firm’s decision

making outcome (i.e., distributive justice), but also about

the fairness of the firm’s decision making process (i.e.,

procedural justice) by means of which the decision outcome

is achieved (Conlon and Murray, 1996). However, to date,

there are few studies that attempt to identify the antecedents

which determine customer distributive and procedural

justice perceptions of service recovery encounters from

a theoretical perspective. By integrating equity, control,

and group-value theories from the legal literature,

this research, conducted by Lin Guo, RCSC doctoral

student, and Dr. Sherry L. Lotz, will attempt to fill the gap

and develop a theory-driven model for customers’ justice

perceptions in service recovery.

The investigation of how customers formulate their

justice perceptions may provide organizations with some

guidelines for allocating service recovery resources in an

efficient manner and developing effective service recovery

procedures.

Towards an Enriched Organizational Ecology Framework of Foreign Market Entry: The Explanation for Retailers’ International ExpansionForeign market entry is an important issue in international

marketing. In recent years, the dominant research, which

has received criticism, has been based on transaction

cost analysis or efficiency. Organization ecology theory,

an alternative theory, complements the traditional

research by conducting population level analysis and

emphasizing the effects of resource constrains, inter-

organizational competition, and temporal disequilibrium

on organizational viability. However, organization ecology

theory has some limitations, particularly concerning its

unrealistic assumptions on density dependence. Research

recently conducted by doctoral student Chuanyi Tang

and Dr. Eric J. Arnould, addressed these limitations and

established an enriched organizational ecology framework

for organizations’ foreign market entry. In the new framework,

not only the size but also the growth rate of carrying

capacity was emphasized; not only the density but also the

size diffusion of organizations was considered. Furthermore,

the unrealistic assumption of density dependence theory

was released, sub-population dependence was suggested,

and the moderating effects of organization inertia and

environment uncertainty were identified.

Most ecological studies on foreign market entry focus on

the analysis of population density or organizations’ prior

entry and exit in a host market. However, current density

dependence theory has two major problems. One is that it

simply counts the total number of firms and doesn’t take into

account firm characteristics and population composition. In

fact, these factors reflect market structure and opportunities,

and thereby influence potential newcomers’ entry decision.

As a result, the new organizational ecology framework takes

into account not only the density but also the size diffusion

of organizations.

Another weakness of density dependence theory lies in

its unrealistic assumption: all organizations impact other

organizations’ mortality rates equivalently. A better basis

for the theory, called imitative isomorphism, stresses that

different sub-sets of a population have different effects on

other retailers’ entry decisions, and the bundled effects

of density dependence can be separated into different

characteristics of the sub-sets. It seems that the number

of foreign retail entries into a host country not only has

a U-shaped relationship with the density of the retail

outlet in the host country, but also has stronger U-shaped

relationships with the number of prior entries and exits

made by all the other foreign retailers, retailers with the

3

Graduate Students Study the Future of Business By Rena Shifren

Continued on page 6

Basil Chiu

Jung Kim

Lin Guo

Chuanyi Tang

Career-Wise Cats, Expanding the Reach of Retail by Kristy Ruiz

4

Leah Scherotter Gap Intern

Imagine spending your work day at one of the world’s

largest specialty retailers…an apartment in San

Francisco’s North Beach with a view of Alcatraz and

the Golden Gate Bridge…and having an indescribable

feeling that you truly are living your dream internship.

My summer spent interning at Gap Inc. placed me

in this perfect setting for ten weeks, while gaining

a remarkable amount of knowledge from talented

mentors and professionals in the industry.

Gap Inc. runs more than 3,100 stores worldwide, and operates four of the most

well-known brands worldwide: Banana Republic, Gap, Old Navy, and Piperlime.

As a Gap Inc. intern, I was assigned to the merchandising team for men’s denim

at Old Navy. During this experience I was challenged to fully understand the

product in its competitive landscape by completing in-depth competitive

shops. I was then able to utilize this knowledge and apply it to the Old Navy

men’s denim business. I learned to evaluate key financial metrics, and assisted

in creating merchandise strategies for Old Navy stores nationwide. I also had

the privilege of participating in and leading cross-functional meetings among

designers, planners, and production managers.

In addition to the many skills that I acquired, I was able feel a part of the unique

Gap Inc. corporate culture. I was honored to participate in the “Intern In Action”

community service day, the San Francisco AIDS Walk, and many other events

that are special to Gap’s distinctive culture. To be sure the interns really felt at

home, we had weekly informal sessions with the company’s top management,

including Gap Inc.’s CEO, CFO, and the presidents of each brand.

After this exciting, challenging, and unforgettable experience with Gap Inc., I

clearly knew what I wanted to do upon graduation. I will be starting with Gap Inc.

in the fall in their Retail Management Program. The networking opportunities

that the Lundgren Center has provided me allowed me to find the company that

I truly feel proud to call my employer.

Sponsored by Unilever and the Retail Industry

Leaders Association (RILA), this competitive

scholarship is awarded to one outstanding student

in the United States with an interest in the retailing

industry. The University of Arizona SIFE Team

is proud that Whitney Munroe, the co-president

for this year’s team, was awarded the prestigious

$5,000 Robert J. Verdisco scholarship at the recent

Leadership Forum in Naples, Florida, sponsored

by RILA. In addition, the UA SIFE Team received a

$1,000 award to support projects.

Whitney maintains an outstanding GPA as a

Business Management major while serving as the

SIFE co-president as well as leading the Ethics and

Uganda projects. As a future retailer, Whitney shows

real promise as well. She is an artist in her free time,

and she has managed to turn this hobby into a

business. Her work with fused glass has resulted in a

web-based business, with representation in several

galleries in Maine and Massachusetts.

At the Florida conference, she had the opportunity

to network with Michael Polk, the president of

Unilever, Pernille Lopez, the

president of IKEA North

America, and Zev Weiss,

the CEO of American Greetings Corporation, just

to mention a few. “This was truly a once in a

lifetime experience for me and because of this, I

am currently pursuing an internship with Unilever

for the upcoming summer. Being awarded the

Robert J. Verdisco Scholarship opened my eyes to

the world of retailing and the limitless possibilities

which surround it,” she exclaimed.

I N T E R N S H I P SAND

RobeRt J. VeRdisco Retail scholaRshipgoes to Ua siFe stUdent

After having completed two internships Adriana Barillari

used her UA degree and internship experience to land

a career opportunity with Wells Fargo Financial. A

May 2007 graduate from the Retailing and Consumer

Sciences major, it was a meeting with Wells Fargo

recruiters Kevin Shrout and Bruce Baca at a UA career

fair that piqued her interest in the company. She joined

the company in October 2007 in the financial division

as a Credit Manager. She has been impressed with

the strong training program offered by Wells Fargo Financial, a unique sales

methodology that is included as a large part of the overall training. The Core

Sales 12-week training program is designed for all new employees to ensure that

their sales skills are as effective as possible. As part of the training each new

team member is sent to a four-day class in either Denver or Dallas on this Core

Sales selling technique. Training continued in the local office where she worked

closely with the manager as well as completed more online courses. Topics

discussed during the training included product knowledge, selling technique,

compliance, company and product policy, and finally, ethics.

Adrianna credits the Leadership, Ethics and Practice course taught by Felicia

Frontain as one of the most important courses she took at the University of

Arizona, instilling in her the importance of ethics within a company. She is proud

of the fact that Wells Fargo Financial has a strong commitment to ethics, with

regard to both employees as well as customers. There are multiple cross checks

and significant oversight across all operations to be sure the company adheres

to the policies and the ethics in which the company believes.

Adriana Barillari Wells Fargo Financial RCSC Alum

T R A N S I T I O N S

5

Emma Henry JCPenney RCSC Alum

Emma Henry spent the last year of her college

experience leading the UA SIFE Team to a Final Four

finish at the SIFE National competition. Today she

works as an allocator, an integral member of the

Southpole team at JCPenney. She graduated from the

University of Arizona in May 2007 with a degree in

Retailing and Consumer Sciences and launched her

career with JCPenney in Plano, Texas shortly thereafter.

She loves the corporate office; in fact it has become her

home away from home. The office environment is open and airy and the culture

is professional but casual.

Her training has consisted of both classroom instruction and on-the-job

training. The classroom time is spent learning the extensive systems at

JCPenney. Her on-the-job training was as a part of a buying team consisting

of the buyer, assistant buyer, planner and allocator. Her primary job was to

learn the responsibilities of all the team members and absorb as much info as

possible in order to get ready for her first assignment as an allocator.

The biggest challenge for Emma when she started her job was accepting the

high level of responsibility she was given. She was encouraged to take the

initiative and seek out the support she needed to do her job well. “It is very

different from having a university professor give assignments in class for a

grade. I love the freedom I have to get my job done and control my own

success. I have learned so much through the training program and now I am

ready to contribute to the Southpole buying team in the Junior Division,” she

said recently.

Emma will spend the next 18 months as an allocator and may pursue a career

track in buying, with assistant buyer as her next position. She can also go

into planning and look at the business from a financial perspective. There

are also opportunities in product development, sourcing, marketing, store

execution, or JCPenney Direct. Emma thinks she has a bright future with

JCPenney. Her interests now are in planning, but that could change as she

learns and grows with the company!

T R A N S I T I O N S

AND

Rachel Salter always knew she wanted to live and

work in New York City, the hub of the fashion

industry, so what better place to launch a career?

It wasn’t without a lot of hard work, dedication

and patience that she made her dream come true.

She began working at the Laundry by Shelli Segal

boutique when she arrived in New York City. At the

same time, she was also interning with Cynthia

Rowley in the public relations department. This

internship ultimately led to a job, where she remained for a year and

worked on and attended New York Fashion Week. Through it all she also

stayed with her retail job with Laundry, and worked weekends at the store.

When a position opened up in the Laundry corporate office, she was

brought on board.

Rachel now works as the Northeast Field Merchandiser for Laundry by

Design (formerly Laundry By Shelli Segal). Laundry operates under Liz

Claiborne, Inc., a $5 billion conglomerate, that gives life to brands like Juicy

Couture, Kate Spade and Narciso Rodriguez. Her primary responsibilities

are to make sure the Laundry brand is being properly represented at the

store level, to merchandise the product in a visually aesthetic way, to

conduct staff seminars in order to create brand and product awareness and

to plan and execute in-store events to drive sales. One of the highlights of

her job is being able to spend time in some of the top department stores in

the country, including Saks Fifth Avenue, Neiman Marcus, Bloomingdale’s,

Lord & Taylor and Macy’s. Rachel also enjoys working closely with the sales

team and sitting in on market appointments with buyers to ensure they are

getting profitable assortments into their stores. Providing the design team

with constant feedback about the merchandise and her insights on the

competition is also crucial to her position.

Rachel credits her success to the foundation built through the Retailing

and Consumer Sciences program. She credits much of her marketability

to the RCSC courses she completed while at the University of Arizona, as

they accelerated her knowledge and ignited her passion. “The business,

marketing strategies, customer relations and leadership and managerial

classes gave me a broad understanding of the dynamic retail world in

which I am now immersed. I was prepared to multitask and be a proactive

thinker. I am confident that my education and various jobs here will propel

me to be successful in my own business one day,” she said in a recent

interview. Finding her dream job in New York City, it is a certainty her career

has only one way to go...up.

Rachel Salter Laundry by Design RCSC Alum

6

A New York Minute by Kiersten Abraham

A chance to experience retail, fashion and see top designers made the New York

City trip an incredible opportunity. In January eighteen retailing students, set

off to the Big Apple to attend the 2008 National Retail Federation Convention

and personally meet with some to the major faces in the retail industry. There

was a live spotting of Ralph Lauren in his corporate office, shaking hands with

Terry J. Lundgren, touring Wal-Mart fashion offices, conversing with buyers from

Macy’s East, Macys.com, Macy’s Merchandising Group and Bloomindales, and

venturing to the International Council of Shopping Centers. Not only did the

students build relationships with all of these astounding companies, but they

personally experienced the environment of each of the offices and received

a firsthand look at what it would be like working for them. With these kinds

of key faces representing the retail industry today, setting an example for the

leaders of tomorrow, and personally inviting students into the corporate offices,

the students couldn’t help but smile at what lies ahead for them in the future

of retail.

GoinG Places

From camPus to career

conGratulations to our retailinG and consumer sciences Graduates, they are GoinG Places! We Wish them the best as they beGin their careers.

Dominique Altamirano Dillard’s

Leila Bahbah Sears Corporate

Ashley Jean Campbell applying to Law School

Nicholas Dodson Macy’s West Corporate

Jennifer Ginsberg Macy’s West Corporate

Rebecca Gold attends the Fashion Institute of Design and Merchandising

Anna Millstone Gearys Beverly Hills

Michelle Moore Sears Corporate

Patrice M. Nolen Mervyn’s Corporate

Nicole Denell Scott Monterey Bay catalog

Jennifer Reddoch Dillard’s

Nathan Reeder Schindler Elevator Corporation

Nicole Denell Scott Monterey Bay Catalog

Ashley Lynn Talley Philip Morris USA

Giana Turner Dillard’s

Miriam Ivette Valencia Walgreens

Tracy Wells Macy's East

Talia Alicia Wright Nordstrom

Continued from page 3

same retail format, and retailers from the same home

country, etc. Thus, in the new framework, the unrealistic

assumption of density dependence theory was released,

since not only was density emphasized, but the size of

diffusion of organizations was considered as well.

International experience and firm size are good proxies of firm

inertia in the international market. Since selection processes

favor organizations with inert structures, experienced and

large organizations tend to make foreign entry decisions

consistent with their own experience and care less about the

signals of population density. Since organizations reduce

risks through mimicking other firms in a highly uncertain

environment (e.g., DiMaggio & Powell, 1983), it is more

likely that organizations conduct legitimacy seeking in more

uncertain environments and are more affected by the signals

of different population densities.

This research provides important implications for managers

on their foreign market entry decision. Firstly, managers

should pay attention not only to the market size of the

host market, but also the market growth rate, and not

miss the rapid growth opportunities of the host markets.

Secondly, to a host market with great uncertainty, foreign

companies could depend more on the density indicators

of certain sub-populations such as the firms that have

some similarities or are successful to increase survival rate.

Thirdly, foreign organizations should pay attention to not

only the density of the whole population, but also the density

of certain sub-segments of the population. For example

the organizations that are from the same home country

or have the same format. Maybe the density of these sub-

segments can provide a better legitimacy indicator. Fourthly,

the foreign organizations should pay attention to not only

organization density, but also the market structure such as

market concentration and recourse partitioning, because

different market structures indicate different competition

situation and opportunities for different strategic groups.

Fifthly, those companies which have greater international

experience and firm size can depend more on their own

experience and routines, and care less about the density of

certain populations in the host country.

Violation and Recovery of Consumer Trust in Service ProvidersPsychology and management scholars generally agree that

most trust violations directly lead to relationship dissolutions.

However, in retailing, while much scholarly work has been

conducted on the topic of service failure and recovery, not

many attempts have been made to look at service failures

as marketplace malfeasances that can lead to violation

of consumer trust. Subsequently, the research by RCSC

Master’s student, Jung Kim, under the guidance of Dr. Sherry

Lotz, attempts to bring together three separate but related

research streams in marketing: service failure and recovery,

customer switching behavior, and trust, while also drawing

from other related literatures in other aforementioned fields.

More specifically, this research examines different types

of trust violations, of trust recovery strategies the service

provider can employ, and the effect of relationship types on

the likelihood of consumer trust recovery.

2008 CALENDAR OF EVENTS

7

For 13 years, the Global Retailing Conference

has consistently delivered practical information,

proven techniques and ground-breaking ideas

that enable individuals and organizations to succeed in the intensely

competitive, global marketplace.

This year’s conference…

n Presents the best thinking of retail innovators whose strategies

will determine tomorrow’s most successful industry trends.

n Features appearances and presentations by executives from

Microsoft, Wal-Mart, Macy’s, Vera Wang, PetSmart, Deloitte

Consulting, Office Depot, Tommy Hilfiger and other successful

organizations.

n Invites the audience to listen in on a roundtable discussion with

industry luminaries, moderated by Macy’s CEO Terry J. Lundgren.

n Attracts global participation from retailers across all levels of

industry operations, academicians, and university students

interested in first-hand knowledge about industry challenges

and opportunities.

The Global Retailing Conference is supported by the Terry J. Lundgren

Center’s Corporate Advisory Board, which includes retailers and

partners from the world’s largest and best-known organizations.

Speakers include:

Terry J. Lundgren, Chairman, CEO, President – Macy’s Inc.

Jeanne Bliss, Author, Chief Customer Officer: Getting Past Lip Service to

Passionate Action

Marc Ecko, Chairman of the Board, Chief Creative Officer –

Marc Ecko Enterprises

Roger Farah, President, COO – Polo Ralph Lauren

Sean E. Feeney, President, CEO – Inovis

Dr. David Ginsberg, Vice President – SAP Industry Solutions/

Trade Group

Mindy Grossman, CEO of Retailing – IAC Interactive/HSN

Christophe Heurtevent, Enterprise Partner Group Marketing Director –

Microsoft France

Tony Hsieh, CEO – Zappos.com

Jan de Jong, Worldwide Retail Industry Manager – Microsoft

John McAteer, Head of Retail – Google

Doug McMillon, President – Sam’s Club

Daria Meyers, President – Origins Natural Resources

Paul Miller, Sr. VP – Sears Holdings Corporation

Carl E. Steidtmann, Chief Economist – Deloitte Research

See you there!

For more information visit http://globalretailingconference.org/

KIM’S VIEW from the Center

Jennifer Reddoch Dillard’s

Nathan Reeder Schindler Elevator Corporation

Nicole Denell Scott Monterey Bay Catalog

Ashley Lynn Talley Philip Morris USA

Giana Turner Dillard’s

Miriam Ivette Valencia Walgreens

Tracy Wells Macy's East

Talia Alicia Wright Nordstrom

SPEAKER SERIES

February 14 Stacey Kretzmann, Enterprise Rent-A-Car

February 18, 26 Sue Bandurraga, Walgreens

February 19 Amy Rhoden, PetSmart

February 19, 20, 21 Shelley Huff, Amanda Davis, Wal-Mart

February 20, 21 Eleni Kanelos, Macy's

February 20 Caitlin Callaham, Harry & David

February 21 Erika Wirtz, Mervyn's

February 28 Lisa Locker, PMUSA

March 24 Cynthia Cohen, Strategic Mindshare

March 24 Tommy Baroodi, Nestle Purina

March 25, 26 Casey Landes, Kohl’s

April 9 Erica Sheckton, JCPenney

April 17 Stacey Kretzmann, Enterprise Rent-A-Car

OTHER EVENTS 2008~2009

February 6-9 San Francisco Study Tour

February 7 DECA Conference

February 12-15 Las Vegas MAGIC Show

February 13 Go Pro Etiquette Workshop: Business

February 20 SIFE Career Expo, SUMC

February 27 Go Pro Etiquette Workshop: Interview

March 6-9 Duel in the Desert National Personal Finance Case Study Competition

March 15-23 Spring Break

April 6-7 SIFE Regional Competition

April 9 TJL Spring Corporate Advisory Board Meeting and Dinner

April 10-11 Global Retailing Conference

April 26 Junior Duel

May 13-15 SIFE National Competition, Chicago, IL

October 23 McClelland Park Building Dedication

October 23-24 TJL Fall Corporate Advisory Board Meeting

October 25 UA Homecoming

Corporate advisory BoardBridgestone/Firestone, Nelson Diaz, Regional ManagerCVS/pharmacy, Dave Burton Sr. Manager, ISDeloitte, Danielle R. Meier, ManagerDillard's, Jim Benson, Director of Advertising Duty Free Stores (DFS), Daniel Binder, Sr. Vice PresidentEnterprise Rent-A-Car, Stacey Kretzmann, Group Recruiting ManagerFarm Bureau Financial, Ron Lee, CLU, CPCU, Regional Vice President Firestone Complete Car Care, Bill McDern, VP, Jim Fogely, District Manager General Growth Properties, Jill Harlow, Group Marketing ManagerGordon Brothers, Ann MerrillHarry & David, Rudd Johnson, Senior Vice President Human Resources Henkel, Christine Colley, Director, Customer Process, Data ManagementHilco Merchant Resources, LLC, Michael Keefe, President & CEOICSC, Sarah Ritchie, Manager, ICSC Education Foundation JCPenney Corporation, Timothy M. Nichols, Sr. VP, Regional Manager., West RegionKohl's, Casey Landes, University Relations Mgr., Omar Segura, VP Regional ManagerKPMG, Christine St.Clare, PartnerMacy's West, Tim Plunkett, DVP – Recruitment & Placement, Eleni Kanelos, Manager College RelationsMervyn’s, Stephanie Polon, Campus RelationsMPC Pro, Bradley Muller, Senior Account Executive, Clayton Wiffen, Account ExecutiveNeiman Marcus, Maria Jaimes, Merchandise ManagerNestlé Purina PetCare Tommy Baroody, Director of Business DevelopmentNordstrom, Leslie Aoyama, Diversity Affairs DirectorNRF Foundation, Kathy Mance, Vice PresidentOffice Depot, Miles Katz, District Sales ManagerPayless ShoeSource, Wendy Jacek, VP of Retail Operations SouthPetSmart, Neil Stacey, Western Region Vice PresidentPhilip Morris, USA, Lisa Locker, District ManagerProtiviti, Inc, Rick Childs, Managing DirectorSears, Anne Hand, Regional Vice PresidentSmith & Hawken, Nori KricenskyStrategic Mindshare, Cynthia R. Cohen, PresidentUniversity of Arizona BookStore, Frank Farias, DirectorVertical Communications, David Looft, VP Sales & ServiceWalgreen’s, Sue Bandurraga, District ManagerWal-Mart Stores, Inc., Paul Beahm, Sr. Vice President Wells Fargo, Marsha Grist, Sr. Recruiter

Honorary Board MeMBers Ellen Goldsberry, Director Emeritus, Center for Retailing Terry J. Lundgren, Chairman, President and CEO, Macy's Inc.

student advisory BoardS P R I N G 2 0 0 8Kiersten Abraham Lauren ArmbrusterShandee Fraser Mireya Gomez Kimberly JewellMichelle Jones

terry J. Lundgren Center for retaiLingTERRY J. LUNDGREN CENTER FOR RETAILING Editor: Melinda BurkeManaging Editor: Kimberley BrookeAdministrative Assistant: Annette M. Garcia

The Terry J. Lundgren Center for Retailing is housed in the Division of Retailing and Consumer Sciences in the College of Agriculture and Life Sciences, John and Doris Norton School of Family and Consumer Sciences at the University of Arizona. The Center works to illuminate the issues facing retailers today and to prepare college students for careers in retailing.

To obtain more information contact: The Terry J. Lundgren Center for Retailing The University of Arizona PO Box 210033 ~ Tucson, AZ 85721-0033 Phone: 520.621.1715 Fax: 520.621.3209 Email: tlc@cals.arizona.edu Web site: terryjlundgrencenter.org

NONPROFIT ORGUS POSTAGE PAIDTUCSON ARIZONA PERMIT NO. 190

PO BOx 210033 • TucsOn, AZ 85721-0033

corPorate Partners & sPonsors

tHe future of retaiL

Dani Laven Stefanie Mackler Andrew Mirkin Christina Moreno Christina Morris

Leah Scherotter Rebecca Schwartz Cindy Telles Whitney Wilkening Natalia Zbonack