Human relations techniques: Conflict management

Conflict management

• Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in organizational setting (Ra him, 2002, p. 208).

http://en.wikipedia.org/wiki/Conflict_management

Two roles

• Conflicts in the mind (two or three set of views)

• Conflicts in the society

Conflict in the mind

• It is happening inside of a being• A same person may hold two or three

opinions and try to come to conclusion he himself. This is a psychological conflict

• The first experience of drinking alcohol : a dilemma friends-family members, health-society, desire -discipline

Intrinsic reason

• The psychological shake between good and bad/ emotions and knowledge

• Finally, this gives a critically distress and discomfort

Conflict in the society

• Two people • Two group• Verbally• Physically

Two people• Different desires• Different understanding and views• Conceit /identity/pride• Overestimate/ underestimate• Territory: attachment to territories

Two groups• A party is required to engage in an activity that is incongruent with his or her

needs or interests.• A party holds behavioral preferences, the satisfaction of which is incompatible

with another person's implementation of his or her preferences.• A party wants some mutually desirable resource that is in short supply, such

that the wants of all parties involved may not be satisfied fully.• A party possesses attitudes, values, skills, and goals that are salient in

directing his or her behavior but are perceived to be exclusive of the attitudes, values, skills, and goals held by the other(s).

• Two parties have partially exclusive behavioral preferences regarding their joint actions.

• Two parties are interdependent in the performance of functions or activities.(Rahim, 2002, p. 207)

http://en.wikipedia.org/wiki/Conflict_management

Verbally

• The conflict limits with verbal action

Physical

• The conflict extends up to physical approach• quarrel/ war• War: South Korea-North Korea/ India- China /

India-Pakistan/ USA-Afghanistan

Conflict management and conflict resolution

• Conflicts must be reduced or avoided• Then, what is this conflict management?• Conflict management means how to use a

conflict in positive manner• Yes, conflict can be used in positive manner,

especially connected to mind (psychology)

How can we reduce conflicts?

• Yes, we can• Conflicts among human beings• So, strong human relations will reduce

conflicts• To reduce conflicts – develop human relations• Conflicts in society: conflict-group of people-

individual-behavior-way of thinking• Individual to group

Peace and Conflicts

• At first, the mind needs a peaceful environment

• The mind controls the behavior of the beings• The behavior of the being leads the society

peace or conflict• At first mind then the society (an instance of

hermit)

• Open to discuss the issues• Approach practically• Listen to others• Be impartial

• Knowledge• Attitude • Norms and Values

Role of members in the society

• Political leader• Spiritual leader• Teacher• Parent

Conflict management gives…• Creativeness• Morality• Penetration