Human

Relations

BySonali Kaushik

The study of group behavior for the purpose of improving

interpersonal relationships, as among employees.

Human relations refers to the interaction of people

in all walks of life.

In industrial setting, human relations means the systematic body of

knowledge used to explain the behavior of

people at work.

“Human relations is an area of management

practice which is concerned with the

interaction of people into a work situation in a way that motivates them

to work productively, cooperatively and with

economic, psychological and social satisfaction.”

Characteristics• The basic objective of human relations is to

ensure that both employees satisfaction and company productivity are simultaneously achieved.

• The scope of human relations is very wide. Good human relations are essential for progress and happiness not only in industry but in all walks of life.

• Human relations is an interdisciplinary field. It involves use of knowledge from sociology, psychology, anthropology and other sciences for the study of human behavior.

• Human relations is an action- oriented approach to build human cooperation towards organizational goals. It seeks to make employees both happy and productive.

Importance …

• Higher performance• Optimum use of resources

• Moral justification• Understanding of human factor

Approaches to human relations …

•Negative approach•Natural approach•Positive approach

Essentials of human relations …

• Importance of person• Recognition of differences among individuals• Common interest• Develop favorable conditions• Encourage collective efforts• Recognize inter- relationships• Human needs• Recognition of work• Worker’s participation in management• Proper leadership and communication

Criticism of Human Relations

• Invalid• Anti- individualistic• Short sighted• Conflict

• Group- decision making• Over concern with happiness

Components of human relations …

• Work• Work group• Leader• Work- environment

Problems in human relations …

• Conflict between individual and organization• Individual differences• Interpersonal conflicts• Incongruence between roles• Informal groups

Techniques of human relations

• Integration• Employee participation• Congenial work environment• Open communication• Adaptive leadership• Resolving conflicts• Conditioning behaviors• Personnel counseling

Principles of human relations …

• 6 imp words –• 5 imp words –• 4 imp words –• 3 imp words –• 2 imp words –• 1 imp words –

“I admit I made a mistake”“you did a good job”

“what is your opinions”“if you please”

“thank you”“I”

Thank you