8/12/2019 Human Relations Ppt

http://slidepdf.com/reader/full/human-relations-ppt 1/10

 One's relationship with other

human beings

8/12/2019 Human Relations Ppt

http://slidepdf.com/reader/full/human-relations-ppt 2/10

Human Relations

Employee Relations

Communication

Good Manners and Decorum

8/12/2019 Human Relations Ppt

http://slidepdf.com/reader/full/human-relations-ppt 3/10

8/12/2019 Human Relations Ppt

http://slidepdf.com/reader/full/human-relations-ppt 4/10

• According to Keith Davis:

Human relations is an area of management practice

which is concerned with the integration of people into a work

situation in a way that motivates them to work productively ,cooperatively & with economic , psychological & social

satisfaction.

Definition

8/12/2019 Human Relations Ppt

http://slidepdf.com/reader/full/human-relations-ppt 5/10

• HR Integrative process through which the relationship of the people

& the interests of the people working in it are harmonized.

• Human relations is an interdisciplinary field.

• It involves use of knowledge from sociology , psychology ,

anthropology & other sciences for the study of human behavior.

• Human relations is an action oriented approach to build human

cooperation towards other human beings.

• It is an action oriented approach to build human cooperation towards

other human beings it seeks to make employees both happy & productive.

• Scope of human relation is wide.

Characteristics of human relationship

with others:

8/12/2019 Human Relations Ppt

http://slidepdf.com/reader/full/human-relations-ppt 6/10

Human Relations

There is nothing as well received as acheerful word of greeting.

It is not just the words “Good Morning”,

“Good Afternoon”, or “Good Evening” 

It is also the tone, the sparkle in theeyes, and the expression on the face

GREET PEOPLE

8/12/2019 Human Relations Ppt

http://slidepdf.com/reader/full/human-relations-ppt 7/10

Human Relations

 Be generous with your smile It takes 72 muscles to frown and only 14

to smile.

 The smile must come through your eyes – 

not just your lips. It has to be a genuine,warm, and bright smile.

SMILE T PEOPLE

When someone smiles out of genuine

delight, a facial muscle called the orbicularisoculi  involuntarily contracts, crinkling the

skin around the eyes. Most of us are

incapable of deliberately moving this

muscle, which means that when a personfakes a smile, her orbicularis oculi likely

won't budge. The orbicularis oculi is a

muscle in the face that closes the eyelids.

8/12/2019 Human Relations Ppt

http://slidepdf.com/reader/full/human-relations-ppt 8/10

Human Relations

The sweetest music to anyone’s ears is

the sound of his or her own name.Even if you have met the person many

times and you are very familiar with him

or her, the person will be impressed on

hearing his or her name.If you have met the person only once but

still remember his or her name, the

person will be too impressed.

C LL PEOPLE BY N ME

President Reagan often is referred to as the greatest

communicator ever to serve as President. And for goodreasons. He used to speak slowly in a well-modulated voice,

looks directly in the person or people he is speaking to,

remains calm under pressure and uses simple, easy-to-

understand words. Mr.Reagan employs many subtle but

persuasive techniques in dealing with public. Very

importantly, at news conferences which are typically a verydifficult presidential task, Mr. Reagan would address

reporters by name when accepting a question rather than

 just indicating with a hand motion which reporter might

speak next. It may seem like a small point, but his method

was conducive to help create good relations with the press.

RUBY

8/12/2019 Human Relations Ppt

http://slidepdf.com/reader/full/human-relations-ppt 9/10

Human Relations

Do unto others as you would have them

do unto you.

It can be even simple things like

promising to give a telephone number of

an old friend that someone wants to

contact, or sending an SMS or e-mail thenext day.

One does not have to do big favors. In

fact, these are not expected.

BE FRIENDLY ND HELPFUL

8/12/2019 Human Relations Ppt

http://slidepdf.com/reader/full/human-relations-ppt 10/10

Human Relations

Speak and act in a spontaneous and

cordial manner – as if everything you do

is a genuine pleasure.

And our interaction should not be an

intrusion, but a soft and warm dialogue.

BE CORDI L