HUMAN RESOURCE DEVELOPMENT (4): PERFORMANCE APPRAISALS

Latin America

Human Resource DevelopmentPreparation

for Internationaliz

ation (1)

Standard Operating Procedures

(2)

Employee Developm

ent (3)

Performance

Appraisals (4)

Human Resource Developm

ent

Performance Appraisals3

Delivery of the

Appraisal

Delivery Expectatio

ns

Performance

Appraisals

4

Performance Appraisals

Delivery of the Appraisal Timing Purpose Delivery Expectations Degree of Privacy Feedback

Constructive Growth Development

Goals Goal Milestones

5

Delivery of the Appraisal

Timing Purpose

6

Delivery of the Appraisal

Timing Annual -- Semi-Annual -- Other

Little is standardization Cost of living increase and minimum wage

standard Appraisals and salary increases are less so

Where possible given in the native language

7

Delivery of the Appraisal

Timing Annual -- Semi-Annual -- Other

Women preferably appraise other women Observe position and title boundaries

8

Delivery of the Appraisal

Purpose Compensation – Development

Compensation versus benefits Shortfalls can be seen as a loss of position or

title Little established practices as a development

tool

9

Delivery Expectations

Degree of Privacy Feedback Goals Goal Milestones

10

Delivery Expectations

Degree of Privacy Language and Location

Latin America privacy and appraisals No electronic communication Given in the native language

11

Delivery Expectations

Feedback Constructive

Similar to Privacy, feedback : Private In native language

Employees: no feedback to manager If feedback wanted: HR safe environment for

employee

12

Delivery Expectations

Feedback Growth Development

Impediments to development Upward mobility Social circle Physical appearance MNC’s having an impact

13

Delivery Expectations

Goals Actionable Clear Measurable

Goal Milestones Deadlines Acknowledgement

14

Delivery Expectations

Goals Actionable

Family Supportive company Sufficient time

15

Delivery Expectations

Goals Clear

Language Precision Opportunity for misunderstanding Include human resources Delivered in person

16

Delivery Expectations

Goals Measurable

Measurement less practiced Lack of specific guidelines Specific benefit for employees Family

17

Delivery Expectations

Goal Milestones Deadlines

Subjective Plans shifts in deadlines

18

Delivery Expectations

Goal Milestones Acknowledgement

Personal acknowledgement highly prized Success acknowledged promptly and publicly Praise should be given in the native language No recognition of incomplete assignments