8/3/2019 Human Resources Assistant or Human Resources
Associate
1/2
HUMAN RESOURCES
QUALIFICATIONS HIGHLIGHTS
Completed 6 month human resource internship with local
not-for-profit agency.Able to multi-task, work independently, and
maintain confidentiality.Superior customer service skills with
expertise in managing conflict and resolving complex
problems.Collaborative team player with excellent communication,
organizational, and analytical skills.Knowledgeable regarding of
federal, state, and local employment laws including Equal
Employment Opportunity (EEO), American Disability Act (ADA), Family
Medical
Leave Act (FMLA), COBRA and HIPAA.Technology Skills: Microsoft
Office Word; Excel; PowerPoint; Access; Outlook; PeopleSoft; HRIS
and HRMS systems.
EDUCATION
MASTER of HUMAN RESOURCES MANAGEMENTKeller Graduate School of
Management, DeVry University, Pittsburgh, PASelected Coursework:
Human Resources Management, Employment Law, Compensation,Benefits,
Training and Development, Business Law
BACHELOR of SCIENCE, Professional Communications and Information
Systems
Robert Morris University, Pittsburgh, PAPROFESSIONAL
EXPERIENCE
EXECUTIVE CIGARS, Pittsburgh, PA
2010 - PresentHuman Resources AssistantEducate employees on
details of benefit package, including life, health, dental,
vision, short and long term disability and 401k.Source and
screen applicants for food and beverage service
opportunities.Conduct interviews; perform reference and background
checks.Calculate employee work hours and overtime pay, insuring
adherence to company po
licies and procedures.Researched options for initiating an
annual performance appraisal program and development of
compensation guidelines.
HOME LOAN SERVICES, Pittsburgh, PA
2003 - 2010Loan Processor/Interim Team LeadCreated new loans
within MSP system; ensured accuracy of all information.Prepared
monthly productivity reports.Evaluated applications and processed
loans for Soldiers and Sailors Relief Act to determine eligibility
for preferred interest rates and loan terms.Supervised and trained
six (6) Modification Specialists in job responsibilities.
Managed staff performance and provided ongoing performance
feedback.Delivered superior customer service including identifying
customer needs, responding to questions and resolving complex
problems.Maintained updates and revisions of loan processing
policies and procedures.
INTERNSHIP EXPERIENCE
THREE RIVERS YOUTH, Pittsburgh, PA
2007 - 2008
