Human Resources Management System Mcdonald

7/28/2019 Human Resources Management System Mcdonald

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Human Resources Management System in McDonalds:

The relationship between McDonald's in the Arab countries and McDonald's Corporation is

merely limited to the use of the brand in addition to training and development.

Human resource decisions in this company are guided by formal HR planning and linked to

strategic plan and issues of the company in very great extent. Also, it keeps informed about the

best human resource management practices that are used in other countries.

The employees in McDonalds:

The percentages of employees in the company is 65% male and 35% female and the average

age of the total workforce are: from less than 30 to 50 years old.

The educational level of the non-managerial workforce is: High school or equivalent but

managers and supervisors is: College/university degree and Graduate degree (Masters and

above).

HRM practices in McDonalds

The HR planning of McDonalds:

In McDonalds they wrote a formal written HR planning, in the planning they identify the

objectives of the company which is the same as the aim.


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The aims of McDonalds:

the skills, talents and performance of staff matter; gender, marital status, disability, race, color,

nationality or ethnic origin do not

providing a safe and secure working environment

they should be challenges and rewards

staff pay based on qualification and job performance

there should be good communication with staff

McDonalds restaurant services crew:

McDonalds services crew works hard to achieve the aims of the McDonalds company, crews

are divided into Back/Grill/ kitchen and Front / Counter / Drive Thru. Kitchen crews uphold the

highest standard of cleanliness and they work hard to provide the best quality of food to achieve

the customer's satisfaction.

Counter crew serve the customers by being friendly to offer them a pleasant experience to the

customers .Other crew is employed such as a maintenance, who work consistently to make the

restaurant sparkle both out in the dining room and behind the scenes where the food is

prepared. Managers get this position by being long term staff at a restaurant with a degree in

business. Managers usually develop from Crew who become crew trainers who become

assistant managers who then become managers.


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How McDonalds advertise about the jobs available?

McDonalds only advertise about the jobs available in the foreign newspapers, they dont

advertise in the local newspapers also they dont advertise in their own website. Sometimes

they recruit employees from the current employees in the company.

McDonalds recruitment and selection process:

In recruitment employees, an application form and CV are used in the hiring process. In great

extent, Applicants undergo structured interviews (job related questions and same questions

asked for all candidates) before being hired. Also, Relevant validity and reliability studies are

required before an employment test is used in evaluating candidates, the types of employment

test are used: Personality tests and Job-related knowledge/skill test (e.g. work sample test.

moreover, The job classification its(similar to the system used in the Civil used for job

evaluation.


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The Job description:

The company has written job descriptions for various jobs and prepared it internally, but they

dont update the job description, they used the same one without updating it.

The training and development in McDonalds :

McDonalds focuses of the training and development of its employees, The Company places

emphasis on the training and development of its employees. Its moderately allocates sufficient

time and money for training activities. Training needs assessment is linked to the employees

job performance and training is leading to satisfying results review in great extent. The

company aim to provide career opportunities for people to achieve their potential. The firm

offers both full and part-time career opportunities, which helps staff to combine work with familyor educational commitments.

Performance evaluation in McDonalds:

In great extent, the performance evaluation criteria involve employee traits such as honesty and

dependability, while the performance evaluation criteria involve that employee behaviors such

as punctuality and timely completion of tasks, etc as well as objectively quantifiable results and

outcomes such as productivity or sales figures, etc in very great extent .


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Managers, supervisors and Non-managerial employees in this organization receive a formal

performance appraisal regularly (at least once a year) and in great extent, the results of

performance appraisal used to provide feedback and improve their performance.

Job progression:

Job progression is used to encourage the first employees who got their job in the company to

promote to management positions, these promotions are based on the performance and

qualification of the staff member. Employees have the opportunity to earn individual bonuses in

great extent.

Documents

Human Resources Management System Mcdonald