I-CAN Access Instruction manual An introductory guide to using
I-CAN Access
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Contents Right-click on the following titles and select Open
Hyperlink to jump to that section of the manual ContentSlide number
Welcome to I-CAN Access3 How to sign in to I-CAN Access7 How to
find information on I-CAN Access9 A fast way to compare
organisations: the comparison chart 30 Try out I-CAN Access:
scenario-based questions and answers 33 Frequently asked
questions49 Contact information and support51
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Welcome to I-CAN Access I-CAN Access is a comprehensive
database of more than 200 community groups from more than 12
countries across Europe It provides information about each
organisations: Relationship with Gilead and other partnerships
Focus, objectives and activities Core campaigns and publications
Clinical and public policy activities It provides us with a
platform to: share our experiences and knowledge about working with
community groups ensure our engagement with community groups is
aligned across teams and countries Password protected for Gilead
colleagues only An online home for information about community
groups and patient organisations working in key Gilead therapy
areas across Europe See the notes section throughout this manual
for further information
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How can I-CAN Access help me? I need to undertake a patient
survey, but Im not sure which group is going to be most relevant
Ive been asked to support a charitys campaign, but I dont know much
about this group I want to ensure patient views are considered in
the tender process, but I dont know which groups are open to
working with pharmaceutical companies
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Tell your colleagues about I-CAN Access Information about each
organisations public policy awareness activities Details about each
organisations involvement in previous Gilead tendering processes
Market Access/ Government Affairs Details about each organisations
health education and scientific research activities Information
about organisations telephone helplines Medical Information/
Clinical Operations Information about Gilead funding provided to
each organisation and support from other pharmaceutical companies
Details about the activities Gilead has supported each organisation
to deliver Legal/Business Conduct/Regulatory Information and links
to key campaigns and initiatives run by different organisations
Details about the level of each organisations media engagement and
social networking activities Marketing I-CAN Access has been
designed to support employees across a variety of different
departments even those who are not directly involved in community
projects. The following teams might also find information on I-CAN
Access useful:
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How to sign in to I-CAN Access
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Signing in to I-CAN Access I-CAN Access web address:
www.i-can-access.com Sign in with your Gilead email address and the
password you registered with Problems signing in? Check you are
using the Gilead email address and the password you registered with
these are case sensitive If you have forgotten your password,
please click on the forgotten my password link for a reminder to be
sent to your email Email [email protected] if you need further
assistance
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Home page The I-CAN share centre hosts I-CAN documents such as
branding templates and I-CAN update Click on the therapy area that
you are interested in
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How to find information on I-CAN Access
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I-CAN Access is organised into different search channels You
will find this page within each therapy area. To make it as easy as
possible to find information most relevant to your work, you can
search the database by a number of different channels List search:
see all organisations listed in alphabetical order by country Text
search: type in the organisation name or a key word Type search:
find organisations grouped by their focus of activities, their
audience or geographical region
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Using the text search on I-CAN Access
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Text search Use the text search in the top right corner if you
want to search by a keyword How to use the text search 1.Click on
the search icon in the top right corner 2.Type in the organisation
name or keyword that you want to search for 3.Filter your search
results by Focus of Activities, Key Audiences and/or Regions
4.Scroll through the results listed in alphabetical order by
country
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Using the list search on I-CAN Access
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List search Use the list search if you want to view all of the
organisations available on I-CAN Access How to use the list search
1.Visit View all organisations on the homepage 2.Scroll through the
list of organisations in alphabetical order by country
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Using the type search on I-CAN Access
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Type search Focus of Activities if you know what type of
organisation youre looking to engage with Key audiences if you know
who youre looking to engage with/target with an activity Regions if
you know where the organisations you want to target are How to use
the type search 1.Click on the relevant icon on the homepage
2.Refine your search further using the various options on the left
side of the page
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Type search: Focus of Activities
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Type search: Key Audiences
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Type search: Regions
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How is information displayed on I-CAN Access?
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Organisation summaries show key information at a glance A
summary information box for each organisation will be displayed
following any completed search Information includes: Website
address Telephone number Email address Organisations aims/mission
Date the information was last updated
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Individual profiles detail key information in one place
Clicking on an organisation summary box will take you through to
each organisations profile Each profile includes: Date established
Contact details Country the organisation works within Organisations
aims/missions Key audience Core campaigns and publications Level of
media activity Gileads joint projects and funding provision
Relationship with other companies
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A fast way to compare organisations: comparison charts
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Comparison chart The comparison chart allows you to quickly and
easily compare a number of organisations across different
categories Click on the icon in the right-hand corner to access the
comparison chart for any type search results To find out more
information: Select each organisation youre interested in by
ticking the box on the right-hand side Scroll to the bottom of the
page and click Compare Each of the selected organisations summaries
will be displayed
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Comparison chart
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Lets try out I-CAN Access Have a go at the next 5 scenarios
check if you found the right answer by looking in the notes
section
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Scenario #1 building new relationships A number of HIV
community organisations in the Netherlands are open to working in
partnership with pharmaceutical companies and you hold good working
relationships with some of them. You would like to reach out to any
organisations which are open to working with pharma, but you have
not previously worked with You would specifically like to make
contact with organisations that focus on public policy awareness
Search for the group and find the most suitable organisation and
key person in this organisation you would like to reach out to
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Scenario #2 learning from colleagues You would like to partner
with HIV community groups that target Black Minority Ethnic Women
(BME Women) and you would also like to see whether any of your
European colleagues have done the same so you can reach out to them
and ask them about their experiences Identify who within Gilead you
could contact to find out their experiences
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Scenario #3 working with the community during a tender A
tendering opportunity has come up in Italy and you would like to
explore the possibility of partnering with an HIV community group
to make an independent submission during a tendering process A
number of Italian organisations have worked with Gilead in the past
during the tender process Search for these groups and list the
three groups you would like to contact ahead of the tender
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Scenario #4 an audit of organisations You would like to conduct
an audit of all of the HIV organisations in Europe who offer
counselling as part of their services Find this information using
the free search box in the top right corner 1)Capture which groups
target older people specifically 2)Further refine your search to
identify which groups in Northern Europe offer counselling and
target older people
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Scenario #5 working with the community for media outreach You
are looking to launch a testing campaign for all PLWHIV in Germany
and would like to engage with groups who have a high level of media
activity to help you gain the maximum amount of exposure for your
campaign Please select the two most appropriate groups in Germany
to contact
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Other functions I-CAN Share centre THEN+NOW
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I-CAN Share Centre
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Meet the I-CAN team On this page you can read biographies about
members of the I-CAN team. This section also provides contact
details for each of the I-CAN team members. Please get in touch
with your I-CAN team member if you would like to engage with
community representatives.
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I-CAN branding On this page you can download I-CAN branding
documents, including branding guidelines, logos and PowerPoint and
email templates to use for local I-CAN related projects.
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I-CAN guidance documents On this page you can download the
I-CAN tendering guide which provides guidance on tendering
processes and case studies of successful community involvement
daring the tendering process.
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I-CAN case studies On this page you will be able to read about
projects the I-CAN team have supported previously. These examples
of best-practice working may be useful when planning a project.
Click read more to read the full case study.
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I-CAN Update On this page you can download the I-CAN
newsletter, I-CAN Update, which provides an overview of how Gilead
has been working with community representatives.
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Useful links This page contains links to websites Gilead has
set up to support community initiatives.
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THEN+NOW section THEN+NOW is a range of patient information
materials for people living with HIV, hepatitis C (HCV), chronic
lymphocytic leukaemia (CLL) and follicular lymphoma (FL). The
series includes a number of booklets, slide decks, animations and
other materials. The range is designed for healthcare professionals
and peer-support workers to share during clinics or appointments.
On I-CAN Access you can download the artwork files to adapt and use
locally.
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Frequently asked questions about I-CAN Access
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Frequently asked questions Q. Why was I-CAN Access developed?
A.The I-CAN team has established relationships with community and
patient organisations in many different countries across Europe.
I-CAN Access brings all of this information together in one central
and easily accessible place. It provides us with a platform to
share our experiences and knowledge about working with community
groups and ensure our engagement is aligned across teams and
countries. Q. Can anyone use I-CAN Access? A.I-CAN Access can only
be used by current Gilead employees. Q. How often is I-CAN Access
updated? A.The I-CAN team provide updates for each organisation on
I-CAN Access on a quarterly basis, as able. Q. Some information on
an organisation is missing, out of date or incorrect what should I
do? A. I-CAN Access is a living database. As organisations details
change over time, I-CAN Access may temporarily have
outdated/incomplete information. You can help by sending any
updates to i- [email protected].
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Who to contact about I-CAN Access
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Who to contact for more support Email [email protected] to get
in touch with the I-CAN Access support team. You can find these
details by clicking on contact us in the bottom right corner of the
website.
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Help us keep I-CAN Access relevant and up-to-date I-CAN Access
is updated every quarter - please let us know if changes need to be
made by emailing [email protected].