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I may not be perfect but parts of me are excellent
Communication Styles
RYLA
March 2012
There has been analarming increase inthe number of things Iknow nothing about!
COMMUNICATION: Comes from the Latin “communs”
PURPOSE:
To meet on common ground To share meaning
There is a direct linkbetween the quality ofyour communication
& the quality of your life.
“ The greatest barrier to communication is the illusion that it has been achieved.”
Perception
“We don’t see things as they are.We see them as we are.”
Anais Nin
To Build Relationships that Work
You Need:
• awareness of self
• awareness of others
• to value the differences (both positive and negative)
“To get people to come across, you need to know
where they’re coming from.”
Titles
• I may not be perfect but parts of me are excellent
• Why you can’t be more like me
• It takes all kinds
• Please Understand me
Behavior Matrixby Dr. Jung
ACommunication
Styles Model
Each of US HasA Recognized
Habitual Communication
Style.
It is PossibleTo Recognize and Identify
The Communication Style of Others After a Relatively
Short Exposure To It.
We Communicate Most Effectively With ThoseIndividuals Who Have Styles
Similar To Our Own.
Dominant
10 5 0 5 10
5
10
Passive
5 10
Formal
Informal
• More Serious
• Conscientious
• Task Oriented
• Concerned with Etiquette
• Stiff
Formal
• Conservative
• Less Spontaneous
• Emotionally Withheld
• Perfectionist
• Proper
• Flexible
• Emotionally Expressive
• Relationship Oriented
• Liberal / Tolerant
• Less Concerned with Etiquette
Informal
• Open / Warm
• More Individualistic
• Less Detailed
• Less Disciplined
• Casual
• Assertive / Aggressive
• Gives Out Info
• Louder
• Demanding
• Risking
Dominant
• Decisive
• Bossy
• High Energy
• Action Oriented
• Honest
• High Profile
• Easy Going
• Asks for Info
• Good Listener
• Calm / Patient
• Tolerant
Passive
• Procrastinates
• Loyal
• Low Profile
• Less Decisive
• Lower Energy
• Less Risking
Gets results by innovation
Gets results by people
10 10
Dom
inan
t Pass iv e
PromoterSupporte
r
AnalyzerControlle
r
Informal
Formal
Gets results with people
Gets results by system
(Amiab
le)
10
Relationship Oriented, Emotive
Emotionally Withheld
10
(Thinker)(Driv
er)
(Expressive)
RecognitionPleasureAutonomy
HumanitarianLove
Physical Comfort
OrderJustice
Knowledge
AchievementHonestyPower
Gets results by people
10 10
Dom
inan
t Pass iv e
Controlle
r
Informal
Formal
10
Relationship Oriented, Emotive
Emotionally Withheld
10
(Driv
er)
AchievementHonestyPower
10 10
Dom
inan
t Pass iv e
Analyzer
Informal
Formal
Gets results by system
10
Relationship Oriented, Emotive
Emotionally Withheld
10
(Thinker)Order
JusticeKnowledge
10 10
Dom
inan
t Pass iv e
Supporter
Informal
Formal
Gets results with people
(Amiab
le)
10
Relationship Oriented, Emotive
Emotionally Withheld
10
HumanitarianLove
Physical Comfort
Gets results by innovation10 10
Dom
inan
t Pass iv e
Promoter
Informal
Formal
10
Relationship Oriented, Emotive
Emotionally Withheld
10
(Expressive)
RecognitionPleasureAutonomy
Comfort Zone Communication
Controllers - prefer to tell others what to do
Promoters - prefer to tell others how they feel
Supports - prefer to ask others what they are feeling
Analyzers - prefer to ask others what think
Group Instructions
1. List 5 strengths of your style
2. List 5 weaknesses of your style
3. Identify a movie that reflects your style
4. Identify a song
5. Identify a car
6.Your communication “turn ons & turn offs”
7. Draw a T-Shirt with a logo or saying
Controller
Strengths:
• Accomplishes tasks, gets bottom line results
• Self motivated and hard-working
• Forward-looking, progressive
• Fast decision maker
• Disciplined - like to control self and others
• Offers inspiration, guidance and leadership
Controller
Weaknesses:
• Too busy
• Sometimes over-committed
• Can be parental
• Sometimes viewed as overly aggressive
Supporter
Strengths:
• Dependable and loyal team player
• Works for a Leader with a cause
• Good Listener
• Patient and emphatic
• Good at reconciling factors
Supporter
Weaknesses:
• Takes criticism very seriously (internalizes)
• Dislikes conflict
• Fears hurting feelings of others, disappointing others
• Invalidates
Analyzer
Strengths:
• Conscientious and steady
• Comprehensive
• Defines, clarifies, gathers information, criticizes and tests
• Maintains standards
Analyzer
Weaknesses:
• Slow to decide
• Tends to withdraw when under stress
• Gives too much detail
Promoter
Strengths:
• Enjoyable to be around
• Moves quickly with high energy
• Has a creative imagination
• Initiates relationships
• Motivates others towards goals
Promoter
Weaknesses:
• Can be unreliable
• Tends to “oversell”
• Lack of follow through
• Prefers to let others handle details
Style Contributions...
SuccessFormula
Controller -- Results and Accomplishments+
Supporter -- Relationships and Stability
+
Analyzer -- Precision and Accuracy
+
Promoter -- Involvement and Enthusiasm
=
Team Effectiveness --- Balance and Partnership
