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HNG DN S DNG DCH V BIDV ONLINE
TRN THIT B IN THOI DI NG, MY TNH BNG
I. Ti, ci t v ng nhp dch v BIDV Online....2
1. Ti v ci t ng dng ...................................................................................................................... 2
2. ng nhp ........................................................................................................................................... 3
II. Tnh nng dch v trn BIDV Online3
1. Ti khon thanh ton, ti khon tit kim khng k hn.................................................................... 3
1.1. Truy vn thng tin ti khon .............................................................................................................. 3
1.2. Truy vn lch s giao dch .................................................................................................................. 4
1.3. Gi tin c k hn Online ................................................................................................................. 4
2. Chuyn tin ......................................................................................................................................... 6
2.1 Chuyn khon cng ch TK ............................................................................................................... 6
2.2 Chuyn khon ni b BIDV ............................................................................................................... 7
2.3 Chuyn tin trong nc ...................................................................................................................... 8
2.4. Chuyn tin NHANH 24/7 ................................................................................................................. 9
2.5. Lch chuyn tin ............................................................................................................................... 11
3. Thanh ton ........................................................................................................................................ 12
4. Tin gi c k hn ............................................................................................................................ 13
4.1. Truy vn chi tit Ti khon tin gi c k hn ............................................................................................... 13
4.2. Gi tin c k hn Online ................................................................................................................................ 14
4.3. Rt tin gi c k hn Online .......................................................................................................................... 14
5. Ti khon tin vay ............................................................................................................................ 15
5.1 Truy vn chi tit Ti khon vay ........................................................................................................ 15
5.2 Truy vn Bng k khon vay ............................................................................................................ 16
5.3 Truy vn Thng tin k tr n tip theo ............................................................................................. 16
6. Hm Th .......................................................................................................................................... 17
7. Thng tin Ngn hng ........................................................................................................................ 18
8. Tm a ch ATM, Chi nhnh, thng tin lin h ............................................................................... 19
9. Ci t ............................................................................................................................................... 19
10. Thot khi ng dng: ....................................................................................................................... 20
2
I. Ti, ci t v ng nhp dch v BIDV Online trn in thoi, my tnh bng
Bn cnh vic truy cp dch v BIDV Online trn my vi tnh, khch hng cng c th truy cp dch v
BIDV Online qua ng dng ci t trn in thoi di ng v my tnh bng.
Khch hng c th ti v ci t ng dng BIDV Online ti kho ng dng ca Apple v Google (Play
Store) hoc s dng trnh duyt web trn in thoi di ng truy cp trc tip vo a ch
https://www.bidv.com.vn v chn ng nhp Mobile ti phn ng nhp dch v eBanking dnh cho
khch hng c nhn s dng dch v.
1. Ti v ci t ng dng
i vi thit b dng H iu hnh iOS (iPhone):
Bc 1: Tm kim ng dng trn kho ng dng
Cch 1: Ti v ci t t App Store
Chn biu tng App Store trn mn hnh thit b.
Cch 2: Ti v ci t t iTunes
M chng trnh iTunes trn my tnh, chn iTunes Store gc phi mn hnh.
Bc 2: Nhp BIDV Online trong khung Search (Tm kim). ng dng BIDV Online s hin th trn
mn hnh.
Bc 3: Nhn chnFree/Install App.
Bc 4: Nhp ti khon Apple ID c nhn v mt khu tng ng ti v v ci t.
i vi thit b dng H iu hnh Android:
Bc 1: Tm kim ng dng trn kho ng dng
Cch 1: Ti v ci t t Play Store
Chn biu tng Play Store trn mn hnh thit b.
Cch 2: Ci t t website Google Play
Truy cp website https://play.google.com/store
Bc 2: Nhp BIDV Online trong khung Search (Tm kim).
Bc 3: Nhn chn Install/Ci t.
Bc 4: Nhp ti khon Google c nhn v mt khu tng ng ti v v ci t
Lu :
Khch hng cn c Apple ID/Google account (ti khon s dng dch v ca Apple/Google
ti ng dng. Nu cha c loi ti khon ny, vui lng ng k vi Apple/Google.
Trong qu trnh ci t & s dng, m bo thit b ang c kt ni vi internet qua 3G, 3G+
(HSDPA) hoc Wifi.
Sau khi ci t thnh cng logo ca ng dng c thm vo mn hnh Home ca thit b.
Khch hng cng c th s dng cc trnh duyt web trn in thoi di ng truy cp vo a ch
https://www.bidv.com.vn v chn ng nhp Mobile ti phn ng nhp dch v eBanking dnh cho khch hng c
nhn s dng dch v m khng cn phi thc hin ci t ng dng.
https://www.bidv.com.vn/https://www.bidv.com.vn/
3
2. ng nhp
iu kin s dng dch v BIDV Online:
- Trng hp khch hng ng k s dng dch v Internet banking (BIDV Online) ca BIDV th
khch hng c th s dng chung Tn ng nhp, Mt khu v phng thc xc thc ng k ng
nhp v s dng dch v.
- Trng hp khch hng cha ng k dch v BIDV Online th khch hng c th thc hin ng k
trc tuyn dch v BIDV Online v BIDV Online ti a ch https://ebank.bidv.com.vn/DKNHDT/ hoc
cng c th thc hin ng k ti cc im giao dch ca BIDV trn ton quc.
ng nhp bng trnh duyt web: Khch hng s dng cc trnh duyt web trn in thoi di ng
truy cp vo a ch https://www.bidv.com.vn v chn ng nhp Mobile ti phn ng nhp dch v eBanking
dnh cho khch hng c nhn s dng dch v BIDV Online.
ng nhp qua ng dng BIDV Online ci t trn in thoi di ng
(Khch hng ci t thnh cng ng dng BIDV Online trn in thoi di ng)
Bc 1: Khi ng ng dng.
Bc 2: Ti mn hnh ng nhp, Khch hng nhp Tn ng nhp v Mt khu sau nhn nt
ng nhp.
Trong :
Tn ng nhp l tn ng nhp dch v BIDV Online ca khch hng,
Mt khu l mt khu ng nhp dch v BIDV Online ca Khch hng
Sau khi ng nhp thnh cng, mn hnh Trang ch s c hin th, Khch hng c th s dng cc chc
nng, dch v ca ng dng.
Khch hng nhp M ng nhp v Mt khu ng nhp v s dng
dch v
II. Tnh nng dch v trn BIDV Online
1. Ti khon thanh ton, ti khon tit kim khng k hn
1.1. Truy vn thng tin ti khon
Bc 1: Chn tnh nng Ti khon,ng dng s hin th mn hnh danh sch cc ti khon Tin gi
thanh ton, tin gi tit kim khng k hn ca Khch hng ti BIDV.
Bc 2:Bm chn Ti khon v la chn Truy vn thng tin ti khon, ng dng s hin th thng tin
chi tit ti khon. Ti mn hnh xem chi tit thng tin ti khon, Khch hng c th xem chi tit Hn mc
thu chi v Tng s tin phong ta bng cch nhn chn link tng ng.
https://ebank.bidv.com.vn/DKNHDT/https://www.bidv.com.vn/
4
Bc 1: Chn Ti khon Bc 2: Chn Truy vn thng tin ti khon xem chi tit
1.2. Truy vn lch s giao dch
Bc 1:Chn tnh nng Ti khon, ng dng s hin th mn hnh Danh sch cc ti khon tin gi
thanh ton, tin gi tit kim khng k hn ca Khch hng ti BIDV.
Bc 2:Bm chn Ti khon v la chn Truy vn lch s giao dch, ng dng hin th mn hnh Truy
vn lch s giao dch cc giao dch gn nht. Khch hng bm chn 1 giao dch xem thng tin chi tit
giao dch.
Bc 1: Chn Ti khon Bc 2: Chn Truy vn lch s giao dch xem chi tit
Ghi ch:
Nhn Thm ti cc giao dch tip theo.
Thi gian ti a truy vn lch s giao dch l 1 nm tnh n ngy hin ti, n ngy mc nh l
ngy hin ti.
1.3. Gi tin c k hn Online
Bc 1:Chn tnh nng Ti khon, ng dng s hin th mn hnh Danh sch cc ti khon tin gi
thanh ton, tin gi tit kim khng k hn ca Khch hng ti BIDV.
Bc 2: Bm chn mt ti khon v la chn Gi tin c k hn Online, ng dng hin th mn hnh
giao dch v khch hng c th thc hin gi tin c k hn online.
5
Bc 3: Khch hng thc hin nhp cc thng tin hon thin giao dch nh:
Ti khon trch n
Tn sn phm tin gi, loi tin gi, k hn gi, s tin gi
Thng tin Li sut s t ng hin th theo quy nh ca sn phm, k hn tin gi m khch hng
chn.
Phng thc o hn: khch hng c th chn Khng quay vng, Quay vng gc hoc Quay vng
gc v li khi ti khon tin gi n hn.
Chn Tip theo chuyn sang mn hnh Xc nhn giao dch
Bc 4: Xc nhn giao dch, khch hng kim tra li cc thng tin giao dch nhp, nu mun sa li
thng tin giao dch th chn Quay li, nu chnh xc th nhp M xc thc (M xc thc c gi
n in thoi khch hng khi kt thc Bc 3 nu khc hng dng SMS Token hoc nhp mt khu
ngu nhin nu khch hng dng Vasco Token) v chn Xc nhn hon tt giao dch. Chn ng
kt thc v chuyn giao dch tip theo
Bc 1: Chn Ti khon Bc 2: Chn Gi tin c k hn
Online
Bc 3: Nhp thng tin hon thin giao dch
6
Bc 4: Xc nhn giao dch, nhp M xc thc hon thnh xc nhn giao dch
2. Chuyn tin
Khch hng c th thc hin cc giao dch chuyn khon gia cc ti khon ca chnh ch ti khon,
chuyn khon ni b BIDV, chuyn tin ngoi h thng BIDV thng qua ng dng BIDV Online. i vi cc ti
khon th hng m khch hng c nhu cu chuyn tin thng xuyn, h tr khch hng khng phi nhp
thng tin nhiu ln, ng dng cho php khch hng lu ngi th hng ti mn hnh khi to giao dch.
2.1 Chuyn khon cng ch TK
L giao dch chuyn tin gia cc ti khon thanh ton ca Khch hng ti BIDV (p dng i vi
trng hp Khch hng c t 02 ti khon thanh ton tr ln)
Bc 1: Chn tnh nng Chuyn tin
Bc 2: Chn Chuyn khon cng ch TK
Bc 3: Khi to giao dch
Chn Ti khon ghi n v Ti khon ghi c
Nhp thng tin chuyn khon gm: S tin, Ni dung chuyn tin.
Nhn nt Tip theo.
Bc 4: Xc nhn giao dch: Thc hin kim tra li thng tin giao dch trc khi xc nhn
Nhn nt Quay li thay i thng tin giao dch hoc:
Nhp M xc thc v nhn Xc nhn thc hin giao dch. Nhn ng kt thc v
chuyn giao dch tip theo.
Bc 1: Chn Ti khon Bc 2: Chn Chuyn khon cng
7
ch TK
Bc 3: Khi to giao dch Bc 4: Xc nhn giao dch
2.2 Chuyn khon ni b BIDV
L giao dch chuyn tin t ti khon thanh ton ca Khch hng ti ti khon ngi th hng trong
cng h thng BIDV
Bc 1: Chn tnh nng Chuyn tin
Bc 2: Chn Chuyn khon ni b BIDV
Bc 3: Khi to giao dch
Chn Ti khon ghi n
Chn ngi th hng t Danh sch ngi th hng hoc nhp s ti khon ngi thng ti
trng Ti khon th hng, sau khi nhp h thng s hin th tn ch ti khon tng ng.
Sau khi nhp thng tin ngi th hng t mn hnh, c th tch chn Lu thng tin ngi th hng
lu ngi th hng va nhp vo danh sch.
Nhp thng tin chuyn khon : S tin, Ngi chu ph, Ni dung chuyn tin.
Ngy giao dch: Khch hng c th chn ngy giao dch l ngy hin ti hoc ngy tng lai. Nhn
nt Tip theo chuyn sang mn hnh Xc thc giao dch.
Bc 4: Xc nhn giao dch: Thc hin kim tra li thng tin giao dch trc khi xc nhn
Nhn nt Quay li thay i thng tin giao dch hoc:
Nhp M xc thc v nhn Xc nhn thc hin giao dch. Nhn ng kt thc v
chuyn giao dch tip theo.
8
Bc 1: Chn Ti khon Bc 2: Chn CK ni b BIDV Bc 3: Khi to giao dch
Bc 3: Khi to giao dch Bc 4: Xc nhn giao dch
Ghi ch:
Ngi th hng trong danh sch gm ngi th hng khai bo ti BIDV Online
Khi lu thng tin ngi th hng ti mn hnh to giao dch, khch hng c th khai bo B danh
(Nick name) cho ngi th hng.
2.3 Chuyn tin trong nc
L giao dch chuyn tin t ti khon thanh ton ca Khch hng ti ti khon ngi th hng ti cc
ngn hng trong nc (ngoi h thng BIDV).
Bc 1: Chn tnh nng Chuyn tin
Bc 2: Chn Chuyn tin trong nc
Bc 3: Khi to giao dch
Chn Ti khon ghi n
Chn ngi th hng: c th thc hin bng 2 cch:
+ Chn t Danh sch ngi th hng
+ Nhp s ti khon ngi hng ti trng Ti khon th hng, nhp Tn ti khon th hng v
chn Ngn hng ngi nhn (gm chn Tnh/thnh ph, Tn Ngn hng nhn, Tn Chi nhnh)
Sau khi nhp thng tin ngi th hng t mn hnh, c th tch chn Lu thng tin ngi th hng
lu ngi th hng va nhp vo danh sch.
Nhp thng tin chuyn khon : S tin, Ngi chu ph, Ni dung chuyn tin.
Ngy giao dch: Khch hng c th chn ngy giao dch l ngy hin ti hoc ngy tng lai. Nhn
nt Tip theo chuyn sang mn hnh Xc thc giao dch.
Bc 4: Xc nhn giao dch: Thc hin kim tra li thng tin giao dch trc khi xc nhn
Nhn nt Quay li thay i thng tin giao dch hoc:
Nhp M xc thc v nhn Xc nhn thc hin giao dch. Nhn ng kt thc v
chuyn giao dch tip theo.
9
Bc 1: Chn Ti khon Bc 2: Chn Chuyn tin trong
nc
Bc 3: Khi to giao dch
Bc 3: Khi to giao dch Bc 4: Xc nhn giao dch
Ghi ch:
Ngi th hng trong danh sch gm ngi th hng khai bo ti BIDV Online
Khi lu thng tin ngi th hng ti mn hnh to giao dch, khch hng c th khai bo B danh
(Nick name) cho ngi th hng.
2.4. Chuyn tin NHANH 24/7
Khch hng c th thc hin chuyn tin lin ngn hng n s ti khon/ s th ca ngi th hng ti
mt s ngn hng tham gia h thng thanh ton 24/7. C th:
Bc 1: Chn tnh nng Chuyn tin
Bc 2: Chn Chuyn tin NHANH 24/7
Bc 3: Khi to giao dch
Khch hng thc hin nhp cc thng tin chi tit thc hin giao dch. Trong :
10
Chn Sn phm chuyn tin chuyn n s th (s th ghi n ni a (ATM) hoc th tn dng
(chuyn n s th tn dng ch p dng i vi mt s ngn hng) hay chuyn n s ti khon ca
ngi th hng.
Chn ngi th hng: c th thc hin bng 2 cch:
+ Chn t Danh sch ngi th hng m khch hng thc hin khai bo, ci t hoc;
+ Nhp s th ngi hng nu chuyn n s th; chn Ngn hng hng v s ti khon ngi hng
nu chuyn n s ti khon.
(Sau khi nhp thng tin ngi th hng t mn hnh, c th tch chn Lu thng tin ngi th hng
lu vo Danh sch ngi th hng s dng cho cc ln chuyn tin tip theo m khng phi
nhp li thng tin ngi th hng).
Nhp thng tin chuyn khon : S tin, Ngi chu ph, Ni dung chuyn tin, a ch email
ngi hng.
Nhn nt Tip theo chuyn sang mn hnh Xc nhn giao dch.
Bc 4: Xc nhn giao dch: Thc hin kim tra li thng tin giao dch trc khi xc nhn
Nhn nt Quay li thay i thng tin giao dch hoc:
Nhp M xc thc v nhn Xc nhn thc hin giao dch. Nhn ng kt thc v
chuyn giao dch tip theo.
Bc 1: Chn Ti khon Bc 2: Chn Chuyn tin NHANH
24/7
Bc 3: Nhp thng tin hon thin giao dch
11
Bc 4: Xc nhn giao dch, nhp M xc thc hon thnh xc nhn giao dch
2.5. Lch chuyn tin
Cc giao dch Chuyn tin trong nc sau gi ngng giao dch (cut off time) hoc cc giao dch chuyn
tin c gi tr ngy tng lai s c lu ti mc Lch chuyn tin. C th:
Bc 1: Chn tnh nng Chuyn tin
Bc 2: Chn Lch chuyn tin
Bc 3: Chn c th giao dch m khch hng mun xem li thng tin chi tit hoc hy giao dch
Bc 1: Chn Ti khon Bc 2: Chn Lch chuyn tin
12
Bc 3: Chn giao dch Xem (xem li ni dung giao dch c gi tr ngy tng lai ang ch thc hin) hoc
chn Hy (hy giao dch ch thc hin)
3. Thanh ton
Khch hng c th thc hin cc giao dch thanh ton ha n nh thanh ton tin in, nc, thanh ton
v my bay, np tin in thoi, mua/thanh ton ph bo him ti chc nng Thanh ton, c th:
Bc 1: Chn chc nng Thanh ton
Bc 2: Chn loi giao dch cn thc hin: Thanh ton ha n tng ln, Np tin in t, Dch v
ti chnh.
Bc 3: Ti mn hnh nhp thng tin, chn Ti khon thanh ton, Loi dch v, Nh cung cp, Dch v
tng ng cn thanh ton, nhp cc thng tin M khch hng/Ha n cn thanh ton, S tin thanh ton
(nu c), v nhn nt Tip theo
Bc 4: Ti mn hnh Xc nhn giao dch, kim tra cc thng tin giao dch v nhp M xc thc c
gi ti s in thoi/Hardware Token xc thc v hon tt giao dch.
Bc 1: Chn Thanh ton Bc 2: Chn cc dch v thanh ton,
v d chn dch v Np tin in t
13
Bc 3: Nhp thng tin giao dch Bc 4: Xc nhn giao dch
4. Tin gi c k hn
4.1. Truy vn chi tit Ti khon tin gi c k hn
Bc 1: Chn tnh nng Tin gi c k hn, ng dng s hin th mn hnh Danh sch cc ti khon
Tin gi c k hn ca Khch hng ti BIDV.
Bc 2:Bm chn Ti khon v la chn Chi tit Ti khon tin gi c k hn, ng dng s hin th
thng tin chi tit ti khon tin gi c k hn.
Bc 1: Chn Tin gi c k hn Bc 2: Chn ti khon tin gi c k hn vn tin
14
Bc 2: Thng tin chi tit Ti khon
tin gi c k hn
4.2. Gi tin c k hn Online
Tham kho hng dn ti Mc 1.3 trn.
4.3. Rt tin gi c k hn Online
i vi cc ti khon tin gi c k hn c m trn BIDV Online, Khch hng c th thc hin rt
mt phn hoc tt ton cc ti khon ny trn BIDV Online. (i vi cc ti khon tin gi c k hn m ti
im giao dch/chi nhnh ca BIDV, qu khch c th n im giao dch/ chi nhnh ca BIDV thc hin rt/
tt ton). Cc bc thc hin rt tin gi c k hn trn BIDV Online nh sau:
Bc 1:Chn tnh nng Tin gi c k hn, ng dng s hin th mn hnh Danh sch cc ti khon tin
gi c k hn ca khch hng ti BIDV.
Bc 2: Bm chn mt ti khon tin gi c k hn c m trn BIDV Online m khch hng mun
rt tin thc hin giao dch.
Bc 3: Khch hng thc hin nhp cc thng tin hon thin giao dch nh:
Chn Ti khon nhn tin gc v li
S tin gc rt
Li cng dn, Li thc nhn, S tin thc lnh: Trn c s S tin gc rt m khch hng nhp, h
thng s t ng tnh ton s li c hng, s tin thc lnh.
Chn Tip theo chuyn sang mn hnh Xc nhn giao dch
Bc 4: Xc nhn giao dch, khch hng kim tra li cc thng tin giao dch nhp, nu mun sa li
thng tin giao dch th chn Quay li, nu chnh xc th nhp M xc thc (M xc thc c gi
n in thoi khch hng khi kt thc Bc 3 nu khc hng dng SMS Token hoc nhp mt khu
ngu nhin nu khch hng dng Vasco Token) v chn Xc nhn hon tt giao dch. Chn ng
kt thc v chuyn giao dch tip theo.
15
Bc 1: Chn Tin gi c k hn Bc 2: Chn ti khon tin gi m khch hng mun rt tin v chn Rt
tin gi c k hn
Bc 3: Nhp thng tin giao dch Bc 4: Xc nhn giao dch
5. Ti khon tin vay
5.1 Truy vn chi tit Ti khon vay
Bc 1: Chn tnh nng Ti khon tin vay, ng dng s hin th mn hnh Danh sch cc ti khon
tin vay ca Khch hng ti BIDV.
Bc 2:Bm chn Ti khon v la chn Chi tit Ti khon vay, ng dng s hin th thng tin chi tit
ti khon tin vay.
16
Bc 1: Chn Ti khon tin vay Bc 2: Chn ti khon tin vay v chn Chi tit ti khon vay xem
thng tin chi tit
5.2 Truy vn Bng k khon vay
Bc 1: Chn tnh nng Ti khon tin vay, ng dng s hin th mn hnh Danh sch cc ti khon
tin vay ca Khch hng ti BIDV.
Bc 2: Bm chn Ti khon v la chn Bng k khon vay, ng dng s hin th danh sch cc
khon vay, Khch hng c th chn tng khon vay xem chi tit.
Bc 1: Chn Ti khon tin vay Bc 2: Chn ti khon tin vay v chn Bng k khon vay xem thng
tin chi tit
5.3 Truy vn Thng tin k tr n tip theo
Bc 1: Chn tnh nng Ti khon tin vay, ng dng s hin th mn hnh Danh sch cc ti khon
tin vay ca Khch hng ti BIDV.
Bc 2:Bm chn Ti khon v la chn Thng tin k tr n tip theo, ng dng s hin th thng tin
chi tit k tr n tip theo.
17
Bc 1: Chn Ti khon tin vay Bc 2: Chn ti khon tin vay v chn Thng tin k tr n tip theo
xem thng tin chi tit
6. Hm Th
Khch hng c th thc hin trao i thng tin vi Ngn hng thng qua tnh nng Hm th. Cc tnh
nng bao gm:
- Hm th: Lu cc th t BIDV gi cho khch hng
- Gi: Cc th do khch hng khi to v gi ti BIDV
- Lu: Khi khch hng chn lu mt th i hoc n th s c lu tr ti th mc Lu.
- Son th: Khch hng c th thc hin son th gi n BIDV ti chc nng Son th.
Bc 1: Chn Hm th Bc 2: Chn Son th thc hin son th mi gi n Ngn hng
18
7. Thng tin Ngn hng
Khch hng c th thc hin truy vn cc thng tin Ngn hng tham kho lin quan n li sut, t
gi.
Bc 1: Chn Thng tin Ngn hng Bc 2: Chn Tra cu li sut tham kho thng tin li sut tin gi c
k hn ca BIDV
Bc 2: Chn Tra cu t gi tham
kho thng tin t gi ca BIDV
19
8. Tm a ch ATM, Chi nhnh, thng tin lin h
Ti mn hnh ng nhp dch v, khch hng c th thc hin truy vn thng tin a ch ATM, Chi nhnh
v thng tin lin h ca BIDV.
Chn a ch Ngn hng v thc hin truy vn thng tin ATM, Chi nhnh
BIDV
9. Ci t
Thay i mt khu ng nhp:
Bc 1: Chn tnh nng Ci t, ng dng s hin th mn hnh cho php Khch hng Thay i mt
khu ng nhp.
Bc 2: Chn Thay i mt khu ng nhp thay i mt khu.
Bc 1: Chn Ci t Bc 2: Chn Thay i mt khu ng nhp thc hin i mt khu
20
10. Thot khi ng dng:
Chn tnh nng Thot v xc nhn thot khi phin ng nhp.
Bc 1: Chn Thot Bc 2: Chn C thot khi ng
dng hoc chn Khng tip tc
giao dch