Kingstown Works LimitedBetter Productivity Using ICT -

Good Practice at Kingstown Works• Growing your own

ICT solutions• Linking the

technology to the frontline

• Impacts on productivity

Ian Livingstone – ICT Manager

Commit - Mocom

• Developed in-house• Meets exact specification not compromise• Fully Integrated modules• Oracle Enterprise Database• Microsoft .NET (Visual Studio 2005)• Client/server and 3 tier architecture• Web Services Integration• Change Requests and other enhancements

easily incorporated (Issues Log)

Commit – MocomHistory

KWL formation 2006/7 Accelerated development of Commit to automate manual processes

Mobile Commit Foundation Development 2008/9

Expansion of Mocom 2009/10 to incorporate all areas of the business

Ongoing Development of Mocom 2010/11 including email interface integration

Commit – MocomIntegrated Modules

Properties

Job Orders BonusStores

Employees Procurement

Appointments KPI’s Job Scheduling

Commit

Intercom

Mocom

Commit – MocomCore and Additional Functionality

• Van stock management• Procurement• PDA Page Printing• Holiday Requests and Sickness Entry• Photo Uploads• Questionnaires• Post Inspections• Messaging – Customer reminders• Electrical condition assessments• Electronic billing• Health & Safety Alerts• Desktop Reports• Workflow Automation• Reporting Suite• Skills Alerts

• Responsive Repairs• Dynamic/Batch/Manual Scheduling• Real-time status updates• Real-time Job Completion• Gas Servicing & warning notices• Multi-contract & Multi-trade• Asbestos Alerts• Property History and Attributes• Electrical and Gas Appliances• Schedule of Rates• Stores• Non-stock materials• Customer sign-off• Job Costing• Accounts Payable• End User Report Writer• Vehicle Safety Checks

Commit – MocomIntercom Real-time Interfaces

Commit – MocomJob Scheduling, Allocation and Control

Commit – MocomReminders and Alerts

Customers reminded of appointments the previous dayand informed when an operativewill be with them within the hour

Commit – MocomDesktop Reports and more Alerts!

Desktop Reportsare automaticallyUpdated. Givesthe viewer asummary ofreal-time activity

Helps to identifypossible issuesbefore they occur.

Also email andtext alerts

Commit – Mocom Job Enquiry

Commit - MocomAllocated to Op

Job Accepted by Op

Rejected by operative

Operative arrived

Operative delayed job

Job on-standby

Job Complete

Job fully complete

Job Cancelled by Op

Job fully cancelled

Commit - Mocom

PropertyHistory

AsbestosDetails

Commit – MocomAppointment Slot Management

Commit – Mocom Dynamic SchedulingCalendar View

Commit – Mocom on the PDA

Login to Mocom Jobs List JobDetails

Commit – MocomGas Jobs

Gas Safety Record GS1 detailscaptured by PDA

Mobile Printer (Zebra MZ320)Prints GS1, Warning notices etc

Operative cannot complete a gasJob until a GS1 has been produced

Commit – MocomGas Appliances

Gas appliances recordedAgainst properties

Engineers have visibility of Recorded appliances

Commit – MocomGas Inspections and Defects

Inspection Entry Defects Entry

Commit – MocomSignature Capture for GS1 and Risk Assessment

Commit – MocomAsbestos Duty of Care

Full asbestosdatabaseavailable toPDA

Commit – Mocom

Gas Servicing Access Report showing percentage of properties with a valid landlord safety certificate by area

Commit – Mocom

Jobs Completed by Priority (KPI RM1) showing drill-down capability. May 2010 Results

Commit – Mocom

Out of TargetJobs identified in Drill-down report

Kingstown Works Ltd

Kingstown Works LtdWinner of the 2009 Mail News & Media

Communication Technology in Business Award

Kingstown Works Ltd

Winner of the 2010 Mail News & MediaBusiness Innovation Award

Kingstown Works LtdWinner of the 2010 APSE (Consilium Technologies)

Best ICT Initiative Award

Kingstown Works Ltd

Kingstown Works Ltd