Kingstown Works LimitedBetter Productivity Using ICT -
Good Practice at Kingstown Works• Growing your own
ICT solutions• Linking the
technology to the frontline
• Impacts on productivity
Ian Livingstone – ICT Manager
Commit - Mocom
• Developed in-house• Meets exact specification not compromise• Fully Integrated modules• Oracle Enterprise Database• Microsoft .NET (Visual Studio 2005)• Client/server and 3 tier architecture• Web Services Integration• Change Requests and other enhancements
easily incorporated (Issues Log)
Commit – MocomHistory
KWL formation 2006/7 Accelerated development of Commit to automate manual processes
Mobile Commit Foundation Development 2008/9
Expansion of Mocom 2009/10 to incorporate all areas of the business
Ongoing Development of Mocom 2010/11 including email interface integration
Commit – MocomIntegrated Modules
Properties
Job Orders BonusStores
Employees Procurement
Appointments KPI’s Job Scheduling
Commit
Intercom
Mocom
Commit – MocomCore and Additional Functionality
• Van stock management• Procurement• PDA Page Printing• Holiday Requests and Sickness Entry• Photo Uploads• Questionnaires• Post Inspections• Messaging – Customer reminders• Electrical condition assessments• Electronic billing• Health & Safety Alerts• Desktop Reports• Workflow Automation• Reporting Suite• Skills Alerts
• Responsive Repairs• Dynamic/Batch/Manual Scheduling• Real-time status updates• Real-time Job Completion• Gas Servicing & warning notices• Multi-contract & Multi-trade• Asbestos Alerts• Property History and Attributes• Electrical and Gas Appliances• Schedule of Rates• Stores• Non-stock materials• Customer sign-off• Job Costing• Accounts Payable• End User Report Writer• Vehicle Safety Checks
Commit – MocomIntercom Real-time Interfaces
Commit – MocomJob Scheduling, Allocation and Control
Commit – MocomReminders and Alerts
Customers reminded of appointments the previous dayand informed when an operativewill be with them within the hour
Commit – MocomDesktop Reports and more Alerts!
Desktop Reportsare automaticallyUpdated. Givesthe viewer asummary ofreal-time activity
Helps to identifypossible issuesbefore they occur.
Also email andtext alerts
Commit – Mocom Job Enquiry
Commit - MocomAllocated to Op
Job Accepted by Op
Rejected by operative
Operative arrived
Operative delayed job
Job on-standby
Job Complete
Job fully complete
Job Cancelled by Op
Job fully cancelled
Commit - Mocom
PropertyHistory
AsbestosDetails
Commit – MocomAppointment Slot Management
Commit – Mocom Dynamic SchedulingCalendar View
Commit – Mocom on the PDA
Login to Mocom Jobs List JobDetails
Commit – MocomGas Jobs
Gas Safety Record GS1 detailscaptured by PDA
Mobile Printer (Zebra MZ320)Prints GS1, Warning notices etc
Operative cannot complete a gasJob until a GS1 has been produced
Commit – MocomGas Appliances
Gas appliances recordedAgainst properties
Engineers have visibility of Recorded appliances
Commit – MocomGas Inspections and Defects
Inspection Entry Defects Entry
Commit – MocomSignature Capture for GS1 and Risk Assessment
Commit – MocomAsbestos Duty of Care
Full asbestosdatabaseavailable toPDA
Commit – Mocom
Gas Servicing Access Report showing percentage of properties with a valid landlord safety certificate by area
Commit – Mocom
Jobs Completed by Priority (KPI RM1) showing drill-down capability. May 2010 Results
Commit – Mocom
Out of TargetJobs identified in Drill-down report
Kingstown Works Ltd
Kingstown Works LtdWinner of the 2009 Mail News & Media
Communication Technology in Business Award
Kingstown Works Ltd
Winner of the 2010 Mail News & MediaBusiness Innovation Award
Kingstown Works LtdWinner of the 2010 APSE (Consilium Technologies)
Best ICT Initiative Award
Kingstown Works Ltd
Kingstown Works Ltd